Indian Railways Complaints & Reviews

ROH depot/C&W, Bokaro Steel City (Jharkhand)/Adra division/S.E.Rly की व्यवस्था बहुत बुरी है, लगभग 300 कर्मचारियों पर मात्र एक नल लगाया गया है, safety जूते ओर duty uniform पिछले 3 सालों से एक बार भी नहीं मिला है ।
पानी टैंक की सफाई लगभग 5 सालों से नहीं कि गयी जिस से आये दिन यहां के कर्मचारी बीमार होते रहते हैं ।
Railway ROH का काम काफी जोखिम भरा होता है जिससे आये दिन कर्मचारियों के साथ काफी गम्भीर दुर्घटनाएं घटती रहती है परंतु Ambulance की कोई व्यवस्था न होने के कारण साथी कर्मचारी को गम्भीर अवस्था मे भी Bike पर ले जाया जाता है, depot में एक भी designated fork lift truck driver नियुक्त नहीं है, यहां के supervisors undesignated लोगों fork lift चलवाते हैं और overhead cranes भी operate करने के लिए बोलते हैं जिनसे कई बार दुर्घटनाएं हो चुकी हैं और होने की संभावनाएं बनी रहती हैं, अधिकारी लोग सब देख कर भी अनदेखा कर देते हैं ।

Sir,
This morning, i. E. 17th may 2017, wednesday morning, my father (Mr. Suresh chandra dash) and my mother (Mrs. Pranati dash) who are senior citizens, boarded the duronto express (Train no. 12281, h1, pnr no. - [protected], cabin-b, i. E. First class), travelling to new delhi from bhubaneswar. They had made a fatal mistake of not packing their insulin since both of them are diabetic patients (Type-2). As soon as they noticed they don't have their crucial medication, at around 10:30 am on 17th may 2017 (Wednesday), they immediately informed the concerned staff present (Still) on board the train, and had specifically asked the person in charge, mr. Bhoi, to provide them with telephone numbers of any pharmacies/medicine stores of any of the stations that they would be passing by. No such information was provided to them until 4 hours and they themselves had to find out frantically through google searches and various other medias about any pharmacies/medicine stores nearby any station that the concerned train was passing by, but to no avail, as nobody was ready to deliver to the train. Thereafter, person in-charge asked my father to take rest as he himself will take care of the needful and at a particular station. My father insisted on providing him with the station medical center's contact number so that he could explain the particular kind of insulin and medicines that my parents would require, the details of which was never provided to my father. Instead, the person in-charge assured him that they would take care of everything and when the time comes he would connect my father directly to station medical store, and asked them to take rest as clearly they weren't feeling well as long time had already passed without the proper medication needed. So, my parents went ahead and too some rest, assured by the person in-charge. When they woke up the particular station had already passed. Immediately my father went and asked anything was arranged, but the news what he got after that was rather shocking, apparently the person in-charge had forgotten to inform anyone about the situation and was personally taking rest himself. Now, my parents are still travelling trying to manage their situation.

I am writing to you to inform of this serious degrading standards of indian railways, where people even from first class cannot even get medical attention for a whole day. Can't even imagine what must be happening with lower train-class travelers?!?

Kindly take care of the situation, as besides writing to you there is simply no other help available. Please do not ignore this as this could be really crucial for somebody's life, still travelling on board of indian railways.

Passsengers' details:
Mr. Suresh chandra dash
Mrs. Pranati dash
Pnr no. - [protected]
Date of travel - 17th may 2017 (Wednesday, 17/05/2017)
Travellin in - h1 - cabin b
Duronto express (Train no. - 12281)
Bhubaneswar - new delhi
May i please request you to kindly do the needful.

Regards,
Sudeep dash
[protected]

We have tdr the file, but not received refund. Here is complete tdr process registered format:

Tdr transactions details
Transaction id: [protected] train no./name: 22406/anvt bgp g rath pnr no [protected]
Date of journey: 12-dec-2016 date of boarding: 12-dec-2016 date of booking: 10-dec-2016
From: anand vihar trm (Anvt) to: vindhyachal (Bdl) boarding: anand vihar trm (Anvt)
Resv upto: vindhyachal (Bdl) quota: general (Gn) class: third ac (3a)
Ticket amount:725.0 ticket type:e-ticket
Passengers details
Name age gender status coach id berth no/ wl no
Pankaj singh 43 male wl 64
Tdr details
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 12-dec-2016 18:05:23 hrs tdr status cr registered cancellation id: [protected]
Tdr zone: eastern railway (Er) registration no:[protected]

90 days over as per your policy after register the tdr process, but till i have not received the refund.

Please look into and do the needful. Otherwise i will go to consumer court next week.

Mai yah janja chahta hun ki Train no.: 12875 - NEELACHAL EXP (PBH to GZB) ka kiraya (14257-K V EXP and 14207-PADMAVAT EXPRES se) jyada kyun hai jo ki yah train kabhi bhi time se nahi pahunchti hamesa 3-4 ghante late hi pahunchti hai. kripya karke reply jaroor karen...????????

PBH to GZB ka kiraya 345/- (Kashi aur Padmavat ka)hai aur NEELACHAL ka 385/- hai aisa kyu... jo ye train kabhi bhi time par GZB nahi pahunchi hai fir charges eske super fast ke lagten hai kyu...??????????????

Hi,

There are 6 ticket counters and 4 automatic ticket vending machine out of which only three counters and 1 ticket vending machine is working, during peak hours its really difficult to get ticket as there is always a long que. People are not able to reach to their destination on time due to this que and also slow working of the ticket officer's. As an Indian and a Mumbaikar I request to please resolve this issue.

Thanks

I got reserved for two seats from Kota Junction to dewas for 27/05/2017 . But due to some reason Our plan was changed. Thatswhy I cancelled the my both tickcts online. when I cancelled It display that ticket has been cancelled and you can collect my money form near station. But when I went to the station for collecting money he denied me for giving refund. he said that you cancelled ticket online, hence you are eleigible for getting refund in respect of cancelled tickets . He said if you come here without cancelling tickets online then I will give you refund. So tell me what should I do. Whether It is correct or not?

Its totally corruption because I cancelled ticket through option which is available on site of railway. If option given then why don not we excercise. It is given for our benefits then how can he denied for giving refund amount ?

So please help me.

My family and I was travelling from Kolkata staions to amritsar jn today by train no 12357, Pnr no of my family is [protected], I have a sudden plan to travel with them as my father is not well so booked ticket through irctc sire. My ticket came waiting list no 26, we are not aware of the rules of the railways so, when th TT came to cheque the tickets we showed them the tickets and I also showed them the pnr no of the waiting list [protected], the TT then said that I m travelling without ticket I said how is that possible when I have paid the full amount for teh ticket and have got a pnr no and still u saying I m without ticket, then he was arguing with us continously without makin us understand about it, then we asked to make a ticket then he said give me Rs 3000 I will see if possible, still he is not assuring us for the ticket and charging us so much, when we denied to pay so much then he started to harrese us and charing us that he will complaint against us that we were slanging him, he was such a lier that he wanted so much money and we denied to pay so, that's why he was harresing us for it. We requested so much to him to take the actual price but he was blaming us that we slanged him. W all earn hard to make money that doesn't mean we will pa anyone like that only. Irctc site also cheating us by taking full money and not giving g any tickets and keeping people in waiting and that too TT says it's not valid, then were the wailting list people will travel.
Kindly look into this matter at urgent basis.
TT name S Chakraborty

Respected sir, local passenger are travel in bhagirathi (13104) express without ticket in reservation coach.. And this is daily issue. The passenger are face daily problem with them. They are rises from krisnanagar city station and panaghat junction. This is the big problem that we are faced since last 7 years. So kindly take legal and hard decision.

The rule needs to be changed. I have 4 tatkaal tickets for tomorrow and i am not travelling. Now why should i cancel the tickets when there is zero refund. I would rather approach tte and bribe him for some amount. Even a token amount of money (Say 10%) will encourage people to go for refund. I will put forth this suggestion to pmo office as well. That's all.

I Dr tarachand Rupale booked 6 luggage bags and one motor cycle mp 09 0805 from Bhuj station to Gurgaon, and i was also in the same train for the journey- PNR No- [protected], Coach S-8 & sleeper no- 1 & 4 in the train Ala HAjarat Express- 14312.On reaching to the gurgaon station i went to collect the the luggage & Bike but the officials there told that your parcel will be delivered in old Delhi, but at the time of booking in bhuj any body didn't tell me about the fact that luggage & bike will not be delivered in Gurgaon & they also made luggage ticket up to Gurgaon station, numbered 08 C 990372, dated 08.05.2017. Due to some very serious problem i cannot go to Old Delhi station to collect luggage so I am still waiting for my luggage & bike in gurgaon. what can i do now to get the same. please answer as its 6 days passed that i couldn't collect my luggage.

I traveled vide pnr no.[protected] by train no. 22911 shipra exp. On 04/5/2017 from indore to satna in sl class with my wife in coach s-6 berth no. 3 and 7. Coach s. N. Was 912431. Middle fan in our compartment was not working. The same was intimated and shown to tte on duty of s-6 coach at indore. But it was not attended till bhopal. At bhopal same tte was again reminded and he assured it will be attended soon but nothing was done. Next day at about 1100 hrs when train reached katni (Kte) i personally went to dy. Ss (Com) office on platform no.-2 who was kind enough to announce twice to attend the complaint but no one came to attend though train stopped for about an hour at katni. Thus we were forced to travel in severe heat without fan. May i request you to kindly look into the matter.

My name is nitu agarrwal suffering from leasion in brain and came for purchasing railway ticket at sitarampur station west bangal as my right side of body not working I request for weel chair in against my Id but station master denied to give and advice to ask plan chair at ticket counter then on reply I told if they denie he told if they will not give do the complain to him then i went with the help of my maid there they told it's station Master authority then i again went to station master for request but this time he started schooling on me and told I can do complain his name is pk das

All this incident happen on 15/5/2017 at 5:30 am

Sir I travelled on train no 12508 gowhati trivandrum sf on 13/14.05.2017. It reached trivandrum at 2hrs 30min delay. Supposed to reach at night 11pm it reached at 1.30 am. I was with my family with small kids. I suffered a lot while travelling to my house at mid night which is 20 km from railway station. All this because of large delay in arrival of train.
Kindly take necessary action against concerned people responsible.

I had made a booking vide irctc site on 13-feb-17. The pnr # [protected]. Until today the ticket is not confirmed. When my spouse approached a local travel agent he demanded 1000 per person to confrim the tickets. Total 1000x4 tickets.in that case why should we wait for 3-4 months for our online booking to be confirmed?. How are the travel agents able to confrim the tickets? Are the railway officials hands in gloves with the travel agents. It was emphasised by the railway aurhorities that the corruption is being curbed if the commuters avail the e-system. But it doesn't seem so. It is a request to kindly nab the culprits and bring them to justice. Enough of the sufferings the common man has gone trhough.

Thank you

I go durgapur crpf exam in 14 may 2017. I refand 14 may 12:30. Durgapur station i enquiry. Mai bola hawra station ka kon train hai to enquiry se bola abhi koi train nhi apko bardhaman jana ho. Uske liye apko local tran se jana ho jo 4 no. Platform pe aa rt ha hai. Mai ticket counter me gya or bola muje hawra ka ticket chahiye. To usne pucha kesa ticket chahiye. Maine bola supar fast chahiye. Uane muje ticket diya mai dekha nhi. Shi se or tran me chabhane gya to vha supar fast tran lga huàa tha. Bambe to hawra. But mai jab hawra phucja to muje tt pkar liya or ticket maga mai me apna ticket diya to bola yh glat ticket hai. Islke liye fane dena hoga. Kafhi der ke bad muje chora gya. Mere sat behbiyar shi nhi kiya ttt. Or bhi bhut kuch huaaa mere sath. Mera no.[protected] mera name bikky kumar hai. Plz chak sir.

I have filed a tdr on 16th april 17 (Transaction id [protected]) (Cancellation id: [protected]) (Registration no:[protected] reason being tickets were partially confirmed and waitlisted for the passengers. But i have not received any communication from railways since then. It is showing as cr registered only, even i have mailed (Ticket id irctc #5701761 & [irctc #5738621) twice for the current status. Kindly help me in getting the amount refunded as soon as possible, as its been a month since i am chasing the concerned authority.

Hi,

No tte available on train 12258 from ernakulam town on bogie no g15 on 12th may 2015. This resulted in trouble for rac passengers even though there was vacant berth in the same coach. We came to know that no tte will come after ernakulam. We sat in the seat itself because we are not sure whether passengers will come or not. This was the case in almost all coaches. Authorities should look into this to retain the customers.

I am not sure whether u r the right authority to receive this complaint.

Pnr-[protected]
Trn:12258
Dt:[protected]
Frm ktym to band
Cls:3a
P1-rc, g15, 10
Chart prepared

Dear Sir,
This is to bring to your kind notice that the official website of IRCTC (http://www.indianrail.gov.in) does not work. Whenever I do search for train between two stations without date specific, it shows an error message as shown below:
This page isn’t working

www.indianrail.gov.in unexpectedly closed the connection.
ERR_INCOMPLETE_CHUNKED_ENCODING
And this is not just now. Since the last 6-8 months I have been experiencing it which causes a lot of problem in planning my journey. I request you to kindly look into the matter and resolve it as soon as possible

I noor ul huda a regular passenger of indian railway. I have tried to book a tatkal ticket online on 7th may 2017 from gulbarga to yeshwantpur. The ticket haven't book but from my account the amount have detected and its been 6 days till now and still i didn't get amount into my account.

Narration

To transfer
Inb irctc-railway ticket book railway ticket booki

Hi,

We are regular customers for circar express 17643.. Always this train will take to reach more tine than expected... Everytime it is getting delayed 1 to 2 hours... Always this will be stopped for other trains... Why you are atopping only this train for others 15 to 20 mins unnecessarily... Just because of other trains you are wasting our money and time... We also paying the same amount still it is getting delayed... Pls change train name from express to passenger and reduce costs... So that customer will satisfy atlesast