Indian Railways Complaints & Reviews

I was traveling to hyderabad from ujjain in train number 02732 my ticket was in rac which was confirmed in coach se2 it was shocking for us to see that there was no coach with this number no railway staff to help us in train no tt no display on platform we were in soup with railways our pnr no was [protected] if railway cannot provide minimum service also to us then railway should not even collect charges from us we were left in pathetic condition as i was traveling with my family in odd hours was it not railways duty to inform through sms correct coach numbers which are marked

My self going to travel in Guwahati kocheveli SPL train on 5th of may in station Eluru at 17:58, but the train is running 24 hrs late why this kind of job is done in IR, is it not a shame to us, for 24 hrs were should I stay, if the train is late, why don't u arrange a train from vishakapatnam. Iam in heavy loss will IR will give me the compensation, I even can't cancel my ticket bcoz my parents r with me and they r old, this train 06335 is very ridiculous, u should take necessary action

I hav booked a parcel from trivandrum (Kerala) to howrah (Kolkota) railway station on 25 april 17. I hav confirmed from trivandrum station and it was told that it was despatched in train no.12507 (Trivandrum gauhati exp). I am finding out from howrah station every day from 28th april onwards, but i hav not received the parcel till date. Pls intervene.

मेरे रिश्तेदार दिनांक 02.04.2017 को (हरिद्धार अजमेर एक्सप्रेस ट्रेन में) हरिद्धार से अजमेर आ रहे थे, उसी दौरान करीब रात्रि 2 बजे से कुछ अज्ञात लोगों द्वारा ट्रेन रोककर सभी यात्रियों से लूटपाट की गई। मेरे रिश्तेदारों के भी दो मोबाईल ले गये एवं सभी यात्रियों के साथ लूटपाट की गई। मेरे रिश्तेदार एवं किसी एक अन्य यात्री द्वारा पुलिस को इसकी सूचना दी गई। उनके द्वारा कार्यवाही का आश्वासन दिया गया। इस खबर को ना तो किसी अखबार में प्रकाशित करवाया गया और ना ही किसी न्यूज चैनल पर दिखाया गया। अज्ञात लोगों द्वारा चोरी और लूटपाट की वारदात को अंजाम दिया गया। रेल्वे द्वारा किसी भी कोच में कोई पुलिसकर्मी तैनात नही था, जिस कारण यह हादसा हुआ। इस वारदात को दबाया जा रहा है। मेरा रेलमंत्री जी से यही आग्रह है कि इस ट्रेन में हुई घटना बाबत उचित कार्यवाही करावे, अन्यथा लोगों द्वारा ट्रेन के सफर को सबसें सुरक्षित माना जाता है उसे असुरक्षित माना जावेगा और हरिद्धार जाने के प्रति जो लोगों की आस्था है वो खत्म हो जायेगी। कृपया कार्यवाही करावें।

I am freelance journo, and have done a research and found that 30 to 40% of passengers who on-board train at secundrabad or get down at secundrabad travel back to lingampally railway station surrounding areas, especially for trains travelling to or coming from tirupati. This also alienates some of the people especially passengers near by lingampally areas to prefer other travelling options like bus etc.., hence to increase occupancy in trains please provide halt at lingampally and see the change. Not only that it saves travel time, unnecessary consumption of resources as travel back time from secundrabad station to lingampally surrounding areas is nearly 1 to 2 hrs depending on traffic. 5 mins halt will bring good change in railway revenue for biweekly/weekly trains travelling from or to tirupati.

Dear Sir, I am Snehashish Biswas. On 5th May at 8.30 I brought two tickets of Bhagirathi Express, from Krishnanagar to Sealdah for me and my friend. I was going to attend a business meeting in Kolkata, so I was in a hurry. After leaving ticket counter, I saw train has arrived and I mistakenly boarded on a Non AC Reserved compartment. One RPF personal was there beside the gate, he came in front of me and asked me ticket (I think he was not authorized to check ticket) and when he saw it is non reservation ticket, he told me to come down with him. I told many time that it was not my intention to board on a reserved compartment and because there was no list beside the door and no indication (Except a small board on middle of compartment) or announcement and I am not a regular passenger, so mistake was happened, please leave me. He not only refused but did not listen to me. Then I asked him please take penalty and leave me, so that I can board on that train. He ordered me to stand there on platform until the train passed. After that he took me to RPF camp at the station and put me to the lock up. Intensity of RPFs stuff over there was not to prevent people boarding reserved compartment but to set up trap and catch innocent people and put them into lock up, threaten them about sending them to court and get money and don’t give them any money receipt so that they can make any complain. Still I am launching this complain on a hope that this kind of stuffs should be discarded fromour system. So that common people would not be treated like criminals and get proper respect. At last I gave them Rs 1000/- for bail and left custody without having a money receipt. Sir, it was my first time in lock up.

Sir,
I am travelling by 18048 amravati exp from hubli to cuttack. At vishakhapattnam station while buying a packed fruit cake from a registered hawker on platform 04 he asked me 05 ruppees more than the printed price. When i asked him why, he said it is the norm. When i said i ll compalin, he said as u wish. I would also like to inform that this practice of charging extra than mrp is rampant in many stations and not only to this to which i am complaining. I would request a response from your side for the actions you have taken. Adding a photo of the hawker and his stall. Thank you

Dear all,

I have booked a ticket from madras to chirala in tatkal with pnr [protected]. I payed around 500 bugs, now i see the current booking for same ticket for 213 rupees. Where i am losing some around 300. If the seats available for the train... It's better to pay the loss to tatkal users or pls raise the ticket value to tatkal rate... For more info pls contact me on [protected].
Thanks
Yuvaraj

Hi
I am traveling in train number 12716 sachkhand express and I have charged for dinner 120rs without curd and water .i asked him about price and told him about government price bt he charged me same.When informed the manager he just laughed sarcastically and demanded obey. Also no menu card provided on demand. All passengers who ordered food were cursing the rlys and govt please take some action. Expect the present rly ministry to deliver what they are promising if actions being taken to improve their services.

my details :PNR:[protected], TRAIN:12716, DOJ:03-05-17, 3A, NDLS-JL,
VIVEK+2,
B2 37

contact [protected]

Yesterday I am in renigunta railway station sir I am waiting for Narayanadri express at night time train reach the renigunta station he will not stoped 1 minute all are not get in this is too much sir next one lady run but all sense was watching railway Signal Man He did not stoped he is smiling please take serious action to that guy otherwise come bad name to railway
My number [protected]
If you want know about more please watch cc fotage

Train no. 18233
Ac 2 tear
Ac not working properly
My pnr [protected].
Ac not working properly of ac3 tear
Attendor mr. Dilip mishra is careless and helpless
Ac technition mr. Gsn raju says this train is awarded train and the ac coatch remains in sunlight for more than 3 hours
So it will take time.
Both of them refuse to provide complaint book too.

Hi Anshul Mishra here, having a booking on 30rth April in train number 15204 (Lucknow to Barauni), Coach number A1, Seat number 11, my PNR No:- [protected], have forget my tested espects which has no use for anyone,

have tried to call 138 thousand times in last 3 days, but nobody is bothered to response,

Contact E-Mail: Anshul.[protected]@gmail.com
Contact Number :- [protected]

Dear Sir/ Madam,

This is to inform you that my family is travelling to gorakhpur today 2nd May 2017 from the train Asr Kir Express and train No is 15708 Boggie no S6. Please note there is no space for them to be comfortable in their confirmed seats because all waiting list passengers and general quota passenger occupied their seats. It is very difficult to travel in such a train where a confirmed ticket passenger cannot be comfortable in their own seats as the rest of the passengers who are not holding confirmed tickets have occupied the seats. Surprisingly till now no TT staff came to check the passengers ticket so that atleast that staff can make sure who all are having ticket confirmation. If their is no checking then what is the use of issuing railway tickets because no one is coming to check the tickets everyone can travel easily without a ticket. If their is no checking how come me can make sure that indian railways are safe. Anyone can easily access inside the train and can do robbery, murders and rapes because no one know each other that what kind of person is sitting beside whether he or she is having ticket confirmation. Please note this time i feel like a fool that i allowed my family to travel in train like this where there is no safety and poor service and no seat even after having a confirmed ticket. If it is like this i suggest the authority to stop issuing railway tickets to the passenger. Let all of them travel for free if there is no checking. I am really upset to see my family who is having a confirmed ticket to suffer like this.

Please it is my humble request to look into this matter and make indian railway little bit safe so that rest of the passengers who is having confirmed ticket can travel accordingly.

Thanks & Regards

Dear sir

Today i booked the ticket for journey date 24 may booking ticket amount has been
Detected with my bank account transaction id [protected].
But i could not find the ticket details.

Kindly refund my money in my account otherwise send me my tickets on
My registered email - [protected]@gmail.com. See attached booking
History page

With regards
Ramsabad

I forgot a new yonex badminton racket on 2 march 2017 around 5:45 am on the stand between the two upper berths.
My name is written on the racket cover. The details are -

Pnr no.- [protected]
Train - 12810 hwh mumbai mail
Seat - a1-16
Location - cst

If possible, kindly try to recover my racket,
For it was new, and i'm left broken hearted.
If found, do contact me below,
For it would bring back the colour on my face which has turned sallow.

Thank you,
Abhinav chandraker,
Abhinav10. [protected]@gmail.com
[protected]

I booked my journey on 30-04-17 in train no 12813 from Howrah to JHARGRAM online through IRCTC website but the booking was not confirmed, so I cancelled it and I was informed that Rs 280 will be refunded to my bank account from which my ticket was booked online. Till today that money has not been credited to my account. I tried to contact to IRCTC toll free no. but that phone is not working. Pl. take n/a to refund my money.

I manya travelling in dbrt rajdhani ex want to lodge a complaint regarding the dirty bedsheets served to us. As i along with my three other family members started on the train from guwahatii around 6:00am new bedsheets were given to us but one of them was in its worst condition i would like to request the indian railways to take care of the proper hygiene of the passengers as this uncleanliness invites many diseases.
Here i m sending the necessary details of my train

Pnr no.-[protected]
Train no -12435
Train name - dbrt rajdhani ex
Date of journey - 02 - may - 2017
Date of boarding - 02 - may -2017
Class - third ac (3a)
From - guwahatii
To - new jalpaiguri
Seat no.-cnf/b4/40/side upper.
Here i m sending the photo of the incident so that the authorities would be assured of it.

Today around 09::00 p.m. I was on surat railway station platform no. 1. To travel to Baroda, I was about to peak a train jaipu bandra superfast express train no. 22933. My wallet stolen. It was carrying around 1200 to 1500/- rupees and my original licence and pan card and other papers comprising medical bills etc.

My name - Nisarg Desai. Residing in Vadodara.

I am travelling in 12962 avantika express from ujjain to mumbai.
My ticket is in rac status.. Seat arranged for me has another male candidate sharing seat. This ia improper arrangement. A female should be allocated seat near to female
Need quick reaolution on same as train is overnight and cannot have journey proper with unknown male sitting next to me

PNR no.[protected],
Dt. 30.04.2017,
Train no. 18519,
From Vijayawada to Lokmanya Tilak Terminus, mumbai.
Coach B2,
Seat 40.
No water, air conditioning not working from vijayawada where we board the train, toilet smelling badly, No pillows, no fresh bed sheets, attendant not replying properly and without duty uniform,
No action has been taken from railway department.
From Vijayawada I am complaining at every station and on Secunderabad I personally met with station manager but problem doesn't solve. We also complain on Twitter to Mr. Suresh Prabhu and on railway twitter account, but get no response,
On solapur, train delayed approx 1.30 hours, because of delaying in clearance procedure from station master regarding death of passenger in S-2.
Whole day we got harassment without solution and Train delayed more than 5 hours.