Indian Railways Complaints & Reviews

Dear sir,

This is to inform you that i had booked a ticket, from ludhiana to patna 12 dec 2016 in asr hwh mail (13006) but train is late more than 3 hours, then i filled tdr on 14 dec 2016 00:52:33 hrs but till now i haven't got my refund almost 5 months passed.
My irctc id - virus_81 name - sachin rana

So please take any action regarding this issue asap.

Thank you.

Dear Sir,
My father aged 70 yrs and mother 62 yrs old along with my nephew 25 yrs old are going to travel in Duronto Express (Train No-22214) on 25/04/17. The PNR No is [protected] and seat no provided are as B2 43(upper), 46(upper) & 45(middle). As my father and mother both are patients. In spite of giving choice for lower births for senior citizens, the seats allocated are mentioned above.
I therefore request you Sir, keeping in mind for Senior Citizens, kindly change the seat no and intimate through registered mobile no ([protected]) given during booking.
Regards,
Sujit Singh

Dear sir,

I have booked ticket in train no: 13141 teesta torsha express from sealdah to falakata vide pnr no: [protected], transaction id: [protected] for journey dated : 18.04.2017 which was waiting list but today morning i got sms and checked pnr status where ticket being confirmed and seat alloted a1 33, 32, 34 (Sms time 18.04.17 0.93 am) and shwoing chart prepared after same time i have cancel my ticket vide cancellation id no: [protected] dt: 18.04.2017.

Where after cancellation sms showing "no refund". When i try to file tdr as per railways rules there is showing no records..

Pls need your intervention as a common people why this kind of mis guidance done by railways website, it is being developed for service of public.

O need your intervetnion for refund of maount rs. 4125/- of booking chages which i spend during booking..

Thanks

Dhiraj sharma
[protected]
Kolkata

I traveled in Ernakulam - Bangalore SF Express(Train No.:12678) on 16th Apr'17 along with my family with 2 kids out of which 1 is an infant of around 3 months.
The train reached the destination with almost 6hrs delay, This huge delay caused inconvenience to my family as well as lot of travellers on that day especially who were travelling along with small kids.

We didn't understand why such a huge delay for short distance travel where each and every passenger like us were left with no option at the last moment.

If we had known earlier we could have done alternate arrangement.

Also one suggestion if the railways can send us an intimation of the delay well in advance thru SMS like how we get for Air/Bus travel it would somewhat give a breather.

Dear sir

I had reservation of three train tickets of kalka shatabdi delhi – chandigarh train no 12011 &pnr [protected] departure on sunday i. E 16.04.2017. On saturday at 6.45 pm i received following message reading as here under :-

Dear mr rawal,

Your train ticket with pnr [protected] kalka shatabdi train no 12011 to chandigarh has been cancelled due to technical reasons. We would request you to please send in your banka/c no and ifsc code to process your refund. We regret the inconvenience caused.

Having received this message i cancelled my hotel reservation at lemon tree and also my three air tickets pnr nos indigo khfgth from chandigarh to delhi on 18th april 2017 morning. The air tickets cancellation costed me a loss of rs 5300/-, which i digested since the train tickets for arrival at chandigarh were cancelled reportedly due to technical reasons.

Later on i received another message from the railway department at 8.58 pm i. E after 2 hrs 8 minutes from the first message, which is quoted as under :-

Dear mr rawal,

We regret to inform that due to some miscommunication by our technical team amritsar swarnashatabdi is been cancelled. Kalka shatabdi to chandigarh is scheduled at per departure at 0740 hrs. We regret to inconvenience caused

This message shook me, so much as i could not believe that indian railway can do this kind of joke with its travel customers. I immediately expressed my concern on your portal for the loss of my schedule meeting at chandigarh and the financial loss of rs 5300/- on account of cancellation air tickets. I have claimed for the compensation of the said financial loss, which has not been addressed so far. The claim was lodged reading as here under :-

Thanks but pl appreciate that had the cancellation been due to reason beyond control, i could bear the loss of cancellation of air tickets, but for your mistake you should compensate me for loss of rs 5300/-caused to me for air tickets cancellation. Pl do me justice for the sake your reputation.

This is serious of kind of lapse on the part of railway authorities, which must have caused a huge confusion and inconvenience to all the passengers booked for the journey. I request early redressal of my complaint and i request that my air ticket loss of rs 5300/- be made at the earliest. The copy of air tickets and cancellation confirmation from indigo has already been posted through my sms at your portal.

I observed abnormal jerks in train 12286 several times during my journey on 17-18 april before reaching final destination i. E., secunderabad.
Please arrange to do the needful to avoid any mishaps in future travels. I hope, it should be part of all critical checks before train departure on long distance routes.
The jerks have been observed at different speeds. Those were felt sudden and severe at higher train speed led me to post this complaint.

Hello team,

I am shashi sharma from bangalore and i have booked ticked from bangalore to itarasi in karnataka exp 12626 pnr no-[protected] date of journey today[protected].

As of now my current ticket status is w. L 21 and i can see there is one option called premium tatkal where we have 3 ac 14, 2 ac 7 tickets are available.

Can some one explain me why this is happening if you guys are not able to confirm wl ticket then you are not suppose to issue ticket.

I need your valuable reply.

Note: as per customer care this is customer mistake why they have taken wl ticket they are not suppose to take. And they advice me you can go for premium tatkal ticket and travel you will get confirm ticket. But that cost me 4017 rs.

Regards,
Shashi sharma
[protected]

Today while travelling in Allephey Dhanbhad express from Chennai central to Ongole, I faced the following issues:
• No electricity
• Most of them are unreserved people(Believe Hindi walas) where I didn't find place to stand itself
• The worst thing is, even after complaining this to TTR, he didn't take any proper action
•There seems to be no difference between the people who are properly reserving the tickets and unreserved people
• When we wanted to get down in Ongole station, unable to walk through as these people were sleeping in the path way as like worm
• The law says, Unreserved people inside reservation place should pay penalty or should adhere to the police complaint procedure but none of this been taken care of
• Feeling unsecured travelling in Indian railways, somebody should really take a valid action against this to satisfy its customer the general public

Till date didn't received my refund amount. It was paid online through my debit card. Its almost more than a week. Please refund as soon as possible

PNR:[protected], TRAIN:13113, DOJ:07-04-17, CC, KOAA-BPC, Dep:06:50,
TISHYA GHOSH+1, TQWL 2, TQWL 3,
Fare:980, SC:0.0+PG+INS

Bank Details
Tishya Ghosh
Icici banks chowringhee branches
A/c no[protected]
Ifsc code - ICIC0000187

PNR Number: [protected]
i booked my ticket 18th march 2017, DOJ 16th April, waiting list that time 9 but after almost one month ticket not confirm. that was too disappointing indian railway service. i get mail refund amount Rs. 1125 credited back to my account. but whenever i booked i paid total Rs. 1425/- so why you deduct my Rs.300/-
first of after one month ticket not confirmed, facing many problem, because its return ticket. you get refund only 1125/. i am not satisfying. give me my complete amount.
its Rs. 1425/-

Today i asked the ticket vender of majri nangal (Mjnl) a hault station to provide tickets for alwar junction, but he provided tickets for khairthal which is 3 stations early from alwar junction. He told to purchase tickets for alwar junction from khairthal.
How a female/senior citizen can purchase tickets during traveling in train.
He doesn't come to distribute tickets many days in a month.
So many passengers have been charged for short tickets traveling.
Most of time he doesn't have tickets for particular stations. So many passengers are facing such problems.
Please provide deep attention to this issue asap.
Otherwise this hault station wil finish. People will face huge problem.
Thanks,
Sataypal ([protected]).
Email:- [protected]@hotmail.com

Sir, I HV booked a cycle from jabalpur, mp for delivery at Amethi, up. by train.on 05 April 2017 vide receipt
no [protected]. But till date it is not delivered at Amethi. No where about of booked cycle known to me, nobody is giving response while asking about cycle at railway authority at railway station Amethi. Please look into the matter and instruct the responsible person for its delivery...With thanks

Sr number 220650
Maq number [protected]
Coimbatore to mangalore

Dear sir
Please see the above reference for the item which is supposed to deliver at mangalore but by mistake porters delivered there at Kannnur station
It is fridge brought by mangalore engineering students for study purposes and it is to be submitted to the college today itself for evaluation
Kindly arrange to return the same to mangalore as early as possible
Thanks
Parent of one of the student

Dear Sir
I have received a message "2 out of 2 pkgs of PRR No. [protected] unloaded at CSTM from train no. 11058 on[protected]:15". on mobile no:[protected].

Actually these packets have been booked from Gwalior (M.P.) to Patiala (Punjab).
The details of booking as "RSLRS 00754 31/03"

Please tell me when can I receive my packets in Patiala.
pleas inform me at [protected] or nitin.[protected]@gmail.com

I would like to bring to notice of railway authorities the need for an escalator at the station.I had the opportunity to traval by Ajmer shatabdiand return same day with my wife.This was my first visit from gurgaon .But on return in night I was shocked to find there is no escalator to cross platform which is at such a height that an old man or sick person cant catch train if alone.
You will kindly agree that these days even small shopping centres have escalators for convenience of customers of all ages.At railway station the passenger carries some baggage also.
Moreover Gurgaon is rated as one of the 10 emerging new cities of the world with so many corporate houses and new delux residential colonies coming up
the general standard of people has gone up.
Not only above the condition of booking office was horrible with staff sweating in poor light without cooling facilities.The condition of rest room was less said the better with stinking smell coming from within toilets and people lying on floors.
I would request the minister to pay asurprise visit to see himself and realise in modern time thie poor condition at doorstep of Delhi.
Forgetting all other things the absence of Escalator was most disturbing..

I had taken a broadband internet connection from Railwire Internet Services for my DTP Centre.
After two days the connection was automatically disconnected. Even after repeated contacts the company or the dealer could not resolve the issue and reconnect the service. I had requested for refund of Rs.5150/- (amount I paid for installing the internet connection). But the company is reluctant to my complaint and request for refund. Help to get the refund.

59728/Rewari - Sikar Passenger everyday departure late from the rewari junction railway station. It's departure time is 11:40 pm but this train departs after 12 am. Most of travelers are suffering from this problem. So take care about it and request to rewari station master please departs every trains on time to time. So every one can be able there homes on time.
Thanks

Dear sir,
With reference to the aforesaid, i the undersigned mr. paresh bhanushali, husband of mrs. komal bhanushali who was travel alone with our daughter from mumbai to bhuj in 22903 – bhuj ac s. f. express, her pnr no. was [protected].
The train timing was 11.45 around, from bandra and she travel with our daughter viz. kaavyaa. while travelling, when train reached at surat, she found that her pink purse was lost / theft. she suddenly shocked and she observed that someone theft her purse hence she gone towards the door, but because of small child she did not run more.in that purse she has her belongings, our daughters belongings, cash amount of rs. 10, 000/- to rs. 12, 000/- approx with original identity i. e. pan card & election voting card, as she gone to attend one marriage function at kutchh.
At the time of incident she shocked and she dialled the railway police complaint number and she lodged the said incident with them. after that, the ticket checker come, but he ignored her and he talked in bad manners. she told him that she is having small child with her and she lost all the amounts which were in that purse. but they just told that we can’t do anything. you have to contact at surat railway police.
Please note one of the pantry boy 3-4 times visited in the coach, which she noted.
Sir, how it is possible to go at surat and how the ladies will travel from surat to bhuj, the best reasons known by railway authority only.
Due to this incident she suffered more and due to small child she just done the normal formalities with the railway police.
It’s my question sir, if in a. c. compartment, if passanger is not safe, then what railway police force are doing in the train? and why the authority paying them salary? if they coming for sleeping purpose then the question is that the government is paying them for sleeping only?
If passanger have to safeguard himself / herself then why the government appointing railway police?
It’s my suggestion that you have to look into the matter personally as my wife lost her belongings and entire amount which was in purse.
Please contact me only, cell no. is[protected], as she upset with this incident.
My ticket was showing that one insurance, i need the entire clarification for the same.
Looking forward for prompt and early action in this regard.
I am giving this complaint as because of your consumer portal is not working properly
Thanking you,

Yours faithfully,
Paresh bhanushali
Cell :[protected]
E: paresh[protected]

Catering services were very poor. Drinking water was hot, ice cream was in melted position. Poor quality of food including very poor quality ice cream, very less quantity of tomato soup.in spite of all these waiter was asking tip.

K k kapoor birth no. A i 39 and 40 from jammu tawi to ndls date of journey was 12 th april and reached ndls on 13th morning
Mobile [protected], [protected] mail [protected]@yahoo.co.in

इटारसी से जबलपुर की तरफ जाने वाली फ़ास्ट पैसेंजर एवं इंटरसिटी ये दोनों ट्रेने[protected] से आज दिनांक[protected] तक कुछ दिन छोड़कर बाकी दिन कभी भी टाइम पर नहीं चल रही हैं और करकबेल स्टेशन पर बिना कोई सूचना के ट्रेने खड़ी कर दी जाती हैं जिसके कारण यात्रियों को बहुत ज्यादा परेशानी का सामना करना पड़ रहा है । कृपया ट्रेनों को समय पर चलाएं।
समस्त यात्री।।