Indian Railways Complaints & Reviews

Sir,
We are travelling from Raipur to howrah in train no 12151,
travelling date - 02/03/2017
PNR no. - [protected]
And there is no one to provide us water bottle. We told to pantry service staff to provide us water bottle, still we didn't get water bottle yet. We are throaty and they are not providing water bottle. We asked 4-5 staff member to provide us water bottle but not yet get the water bottle, it is been 4 hours that there is no man selling water bottle even on ac 2nd class.

Sir I was travelling from kurla LTT to Mangalore by Matsyagandha train on 23/02/2017. When Madgaon Station came i took my Mobile saw the time, it was 2.45 am and I kept back Mobile in my Hand bag. I was travelling in S-10, Lower Birth No.41 and my hand bag was kept on my birth. As soon as Train Started a man came on running and snatched my bag from window. By the time train caught the speed I could not do anything. In my bag, I lost I Card of Abhyudaya Bank, Return Ticket dated 26/02/2017 for same train -S-11, birth No. 44, Mobile (NOKIA E6), Specs Charge, USB cord, Rs.2500/- plus, Local Pass from kurla to kanjurmarg, two silver ring, comb, key of my bag, costly pens etc. In train I called up on 182 control room, then one RPF person came and asked me to give complaint to Ticket checker. I did all then till date I am asking on phone very often as the footage of that person is seen in CCTV by RPF Police and Madgaon Police and they said they will inform me. Till date I have not received any call but the documents, mobile which was not Android and specs is very very important as well I Card of my Bank. You are requested to look into the matter .

Mrs Eshvara Rajkumar Savita
Mobile No. [protected] ( restarted with fresh sim card)

From 13.02.2017
Dr K.R. Shyamsundar, IPS (retd.),
Former DGP TN,
29, 1st Main Road, 2nd Cross St,
Kalaimagal Nagar, Ekkattuthangal,
Chennai, 600032

To
The Commercial Superintendent,
Southern Railways, Chennai.

Sir,
Sub: Cancellation of Train12244 on 20th January 2017 – Non refund of the ticket amount – Reg
Ref:[protected] – CC Coimbatore Jn to Salem Jn

I am to inform that I am an IPS officer and retired in the rank of DGP TN and that I do have a special Railway concession (POLMDL) vide s- 2012192, which is valid up to June 2022. I am to add that since there is no provision in IRCTC for the special railway concession category for police Medals of PM & President, on 23rd December 2016, I did buy tickets for to and fro journey from Coimbatore to Salem and back in PRS-Mas category vide PNR[protected] – CC Coimbatore Jn. to Salem Jn. for the onward and PNR 412 – 7062077 for return trip in 12244 and 12243 respectively.
2) On 20th January 2017, though the copy of the ticket[protected] – CC Coimbatore Jn. to Salem Jn. that was in whatsApp was shown to at the ticket counter, it was not entertained in the promised digital India! Since it was not entertained, I did inquire at 12:00 noon whether the train in question was cancelled owing to the Jullikattu bandh and railroko agitation. However, the counter person did check with his colleague at the office of the Railway Junction Master and informed that the train in question was on time and therefore, I procured a duplicate ticket on 20.01.2017 at 12:05 by paying Rs. 590 vide ticket No. 34464967 though the cost of the ticket was Rs. 885 only.
3) Contrary to the information given by the counter person that the train was on time, after waiting to board from 3 pm at 5:30 pm it was informed that quite a few trains including the said Shatabdi train 12244 were cancelled and that the said train was halted at Tiruvallur itself. When I requested for the refund, the counter person initialed and directed to claim it from Chennai as the tickets were purchased there.
4) On 23.01.2017 I returned from Coimbatore by SpiceJet at noon. Nevertheless, the traffic jam due to jullikattu agitation was so intense that I could reach home at Ekkattuthangal, which is just 8 Kms from airport only at 4 pm after almost 4 hours. I did send the ticket for refund through my driver Mr. Ramanan but terrific traffic snarl allowed to reach Central only at 10 pm! When I sent the tickets for reimbursement on 24.01.2017, I was informed that it was time barred as the claim should be made within three days.
5) Cancellation of train on 20th January 2017 was an unforeseen event and refusal to entertain at Chennai on 24.01.2017 is incorrect as all passengers could not be expected to return to HQs or the place where the tickets were procured within three days to claim for full refund. Moreover, the unprecedented traffic jam owing to Jullikattu Law and order problems on 23.01.2017 as listed out in the previous paragraph (Para4) and also bandh on the previous day that led to the cancellation of quite a few trains including Shadabdi Express from Coimbatore to Salem though were well known were not taken into consideration. In addition, it was wrong on the part of the counter person at Coimbatore Junction in informing at noon on 20th January 2017 that Shatabdi train 12244 was on time of course after checking with his colleague and also in refusing to accept the whatsApp copy of the ticket, which forced me to procure a duplicate ticket at Rs. 590 costing 67% of the original ticket cost and also in refusing to refund on 20th at Coimbatore Junction after the cancellation of the train was announced.
6) Due to the foregoing, may I request you to refund not only the ticket amount of Rs. 880/- and the cost of duplicate ticket viz. Rs. 590/- but also the additional amount at least equivalent to that of the taxi fare from Coimbatore to Salem a distance of 160kms (160 * 12 = Rs. 1920/- ) and for the mental agony in not getting the amount refunded both at Coimbatore and Chennai and for visiting the Railway Station Chennai viz. Rs. 1000/- at an earlier date please. The total amount claimed is Rs. 880 + 590 + 1920 + 1000 + 590 (Return duplicate ticket) = Rs. 4980 (Rupees Four thousand nine hundred and eighty only)
7) As a result of bandh by traders on 20th January 2017 including courier service, the return ticket with PNR 412 – 7062077 for return trip in 12243 that was sent from Chennai on 20th January 2017 to Salem address by speed post. Here again, due to cancellation of trains, etc. the courier booked by speed post of Government of India Postal Department did not reach Salem on time i.e. 21.01.2017 Saturday but only on 23.01.2017 Tuesday. Due to the cancellation of train, I had to buy duplicate ticket to return from Salem Junction to Coimbatore Junction by spending once again Rs. 590/- through my nose.

Yours Sincerely,

(Dr. K.R.Shyamsundar)
Former DGP TN (retd.)

We (N. K. Tewari and meera tewari) were traveling by kacheguda to yeshwantpur on 25/02/2017. Pnr [protected]. Coach no. A - 2, berth no. 13 & 15.
1. Escalator and lift on p. F. No. 1 were not functioning. We are senior citizen.
The train departed from p. F. No. 3. We have to climb through stairs. Lift and
Escalator was working on p. F. No. 3.
2. The toilets of the coach were not clean. The faucet was leaking. The curtains were shabby and not aligning together.

Sir/madam
this is to inform you that I lost my luggage in moving train between 12 midnight to 6am .Train no 16528 kannur yeshwanthpur express (black trolly bag which contains a gold chain, 3000 rupees, axis &federal bank debit card and my pan card .Reported the same to TT and given a complaint .Due to the delay at the RPF i couldnt register the complaint as i need to report to my work place .please advice me the next step

thanking you
Mrs.Santosh

Sir While travelling in the train no 11447 (Shaktipunj Exp.) on the seat no S5 66 and S5 69 with the PNR no [protected], someone stole my wife's (Mrs. Sonal suryawanshi) ladies purse near the South katni railway station between 01:30- 02:00 am which included the following : 1) Rs 100 2) a bank ATM card of SBI & BOB bank 3) Voter ID card 4) Wrist watch 5) Pen drive 8 GB 6) Mobile phone Lenovo A6000+, with charger & Earphone 7) other essentials. We already inform to on duty TTE & GRP at south katni station.This makes me very hopeless about Indian Railways still awaiting for help. - Vijay suryawanshi #Waidhan M.P .mob:-[protected]

Dear sir,

I have booked online tatkal ticket on[protected] around 11.28 am. The reservation shown on the screen at the time of booking was available tickets of 0025 nos. I have opted for confirmed ticket and paid the money.

But surprisingly i got tqwl/25 (Pnr - [protected]) ticket which is not confirmed even though the ticket was available.

So i again logged in and booked it sow available 008 tickets. So i booked again i got tqwl/41 (Pnr - [protected]) which is not confirmed, so i cancelled this ticket where i got refund of rs 45/- only against rs 105/- paid. This undo loss & mental stress to me given by this activity to be taken care by railway authority. So that in future no customer faces such problems while booking ticket from irctc.

Dear sir
I am r.hema Latha my brother(Hari Kiran Reddy 18 years old) he is travelling from Hubli to Guntakal ( 56502).Couch S1-SEAT NO -1 lower.b as in emergency he for got his I'd card (adhar card ) he does not have voter card, and college ID - as he fresher of the college so he does not have college ID .In emergency we have booked the ticket .So my dad sent the scanned adhar card to my brother he showed to tc but he does not agreed and he asked to pay fine of rs 110 at first later after 10 to 15 mins he asked to pay and rs 350 .TC is taking so rubbish words it's not the way to behave with customers we are all from well educated family we won't travel with out ticket we will have our self respect .I[censored] take action it will be well and good we hope that railway department or central is giving response to our problems what we all are facing

Dear sir
I had cancelled my tickets for journey Delhi to Samalkot at Phaphund railway station reservation counter on 09.01.17 .Details has been given below for your kind consideration.
Old Ticket No: 66697976 & 66697977 for Train 12626 & 18646, Refund amount Rs 1860
Cancellation Ticket s
Ticket NO: A 53038967, & A 53038966, PNR[protected], &[protected]
Still payment is pending in my credit card acount

There are no TTE in harbour line. Stations like govandi, mankhurd, kurla there are many travellers with no / second class tickets / passes travelling in first class. same problem is found in virar trains between virar to Naigaon. Why can't the TTE do the job for what he is hired and paid for. Even if once in a blue moon he is seen the location is same making it simple for travellers to avoid that place. Rilways are struggling for funds but why don't you make optimum utilisation of resources. Your RPF is found resting on the chairs / tables. TTE are a very rare sight. This things could be easily checked in the CCTV camera but no complaint is required to act on it.

I have booked 3 parcel packages from Kharagpur to Yeswantpur on 16th Feb. I also have tickets in 2-tier AC in HWH-YPR express on the same day. I informed this to the concern team and requested them to deliver this to YPR station by either on Saturday or Sunday. As I will not able to collect these parcel later.
Looks like in kharagpur station coolies are still controlling the dates and train. They were asking for extra amounts to load the parcel in the same day train. Because of I didn't pay them the amount I think still I am waiting for my parcels to be delivered.
Please tell me who is going to compensate the delay and the loss what I am going to bare for this delay of railway parcel department.

PNR No - [protected]
Bill No - SEP A0028780

Dear Sir,

We frequently load parcels from Secunderabad Railway Station to various parts of South Central Railway and recently we have loaded parcel from Secunderabad to Nanded Parcel is not received till a week. If this is the scenario we will go with some private parcel services. So, Please do needful in delivering parcels timely.

Regards
Indra Films

We have been using the services of indian railways since a very long time. Inspite of repeated incidents and threats that we face nowadays, we do not see enough security police frequently in trains. There have been numerous instances when people without reservation tried to make their way into our coaches and try to share place. In some cases we do not see a single police in our vicinity throughout our journey. Not that we are unconcerned, but we cannot trust anyone to share place. It feels unsafe to see so many people travelling without reservation near restrooms as well. Request the authorities to be more careful and ensure us better safety.

Irctc sqarding ttr has taken 550 rupees from me becouse of chainge in refund of money rules of railway ministry

hi as railway rules of reservation and cancelation of ticket and validity of ticket in GS cotch for only shat period of time ttr of plot form or diverted to this cotch to find people without ticket but in this time some people with WL tickets booked online are no way to postpone or prepone the trip because of many reasons ttr taking ticket fair and extra penalty 350/ticket fair and 200/-extra penalty but I booked tatkal ticket no refunds before 2012 but allowed to sit on train in GS cotch to travel and also for narmal WL tickets also but know it has chainged that WL ticket holders are ticket less so we can collect money from them and they are not allowed to sit on train if so you need to travel give me above charges and sit only on GS cotch only I can"t give a berth to you they are telling they collected 550 rupees from me on 08/02/2017 from (mas chenni central to virudhnager )asticket fair and penalty which I have not paid for 6 years I traveled in GS cotch with out ticket instead of WL ticket know only they telling that it is offence to travel with WL ticket and if so we collect money from you if this rules not chainged it will collaps peoples minds and railway completely if not I will collaps it at every station this is happened on train my money I paied online refunded 375/- but because of this ttr I lost my extra money if I not cancel ticket I could lost 1400/- because 435+550+450 un recipted fair taken by him and telling that I will call RPF to catch you
please put him on jail and bring my money back

.

Train travelling — harrassment by TC & corruption
sir
i have travelled from sangli to pune under along with my mother in law on 16/2/2017 in Koyna express . I have not brought the original identity certificate. The TC from sangli along with the inspector .ladies tc harrased me and forced me to get down in kirloskarwadi. I have told them i have produced the copy of the certificate and shown original while booking my ticket and if they insisit i ready to show to the station master in egmore when i reach there. Inspite of that they behaved arroganthly and told me to pay fine Rs. 380, i dont know what to do along with my mother in law. i have to get the money from some neighbours from the other compartment and paid. It is the way the railway departement treating the person. I also told them that i will produce the original copy within 30 min when i reach egmore and inspite of this they harrassed me . started crying. This is worst situation i never had in my life. Thanks for the railway department treating the ledies person in a arrongant manner. The concerned departmental official and the ministry of railways to be ashamed of this incidienct since we are indians not barbarians.
regards
savita masale

Date[protected] ko mai Central Railway mumbai devision ke kalva station par mai apna Mumbai local train Smart card recharge karne ke liya gaya lekin mere pass cash nahi the to mai card payment karna chahta tha lekin waha ke station master ne mana kar diya. usne bola ki card payment sirf session ticket ke liye hai. Or oaha par 1 bhi ATM nahi hai jisse mujhe bahut paresani hui

Hello, this is very pathetic to see the way RPF is behaving on common people. There is a small boogie next to ladies compartment, where it is filled only by guys. Being new to Mumbai, without knowing I got into the boogie and not realised I came to wrong one as many were there. A few stations later a guy in a normal civil uniform and threatened me to come out as I entered the ladies coach he said. I told him am new and from people inside that boogie I came into that. Then he replied why u came Mumbai without knowing and they were students so it's fine for them. I got so panicked and he didn't even gave time to check whether i seriously entered the wrong one. He just took me to a room only after that I could know that they were RPF. Till then I felt like he is some goonda from the way he behaved.Later they did lot of drama and I paid some money. But at last they took my ID and wrote my details on a paper and asked me to sign. now am even more worried, what they gonna do with that. Please try to take action over this. if some thing is wrong it's not the way they have to behave, it has to be in normal way but not like goondaism. Am not revealing my identity as am so afraid.

When i boarded onto the train no: 16315 on tiruppur station at 11.45 pm 12/02/2017 (Sunday), i missed to carry my original identity proof. After the train started from tirupur station, a few minutes later, two persons came to our coach (S14) and started checking the tickets. At that time those two persons are fully drunk and could'nt even stand properly. When they asked me for the original id proof i stated that i missed to carry my original id card and only have the photo stat copy of my driving license. But they have refused to accept it and asked me to pay the fine rs. 500 /-. Since i did not have that much cash in hand i told them that i will pay up the fine amount in the destination. From that moment, they have started to beat me. They have slapped me in the face again and again till the train reaches coimbatore junction. When the train arrived on coimbatore junction in the first paltform, they have kicked me out of the coach. A passenger who traveled on the same train and witnessed the whole incident got down and helped me to get up and walk out of the railway statiion. After some time of relaxing my self, i went to the police and they have directed me to find the senior ticket checker (Inspector) mr. Dhananchezhian. He is the incharge of the two tte's who beaten me. I gave a written statement about the incident to mr. Dhananchezhian. I am looking forward to the sever action to be taken on the tte's who abused me. As i have got one of the two tte's details from the above stated inspector, i am mentioning it below.

Staff name: karthigayan. S
Staff no: 7/c 2131
Detail: tte/sqd/tpi.

Other tte:
Name: vinoth (Did not get any other information about him)

My journey details:
Name: sivakumar s
Mobile no: [protected]
Pnr number: [protected]
From station: tiruppur
To station: alwaye
Coach no: s14
Seat no: rc, 63
Incident happened: near to coimbatore junction.
The passenger who witnessed the incident: mr. Sujan
Traveled on the coach: s13

My bag was stolen from Patna Ranchi janshatabdi ex on[protected] at Patna station at 6:00am, when I was going to Gaya junction for some exam purpose.
The bag was of American tourister company, it contains one pendrive, some paper documents with a bpsc book, a headphone, power bank, towel, some pens, etc..
My PNR no. Is [protected], train no. 12365 seat no. D3- 106.
DABLU KUMAR
Contact no. [protected]

On 3 Feb. 2017 I was at ajmer station having reserved ticket for ajmer to bijaynagar in train no. 19711 . Pnr no is [protected]. As per display and announcement train was to arrive at p f. No. 4 on right time i.e.21:05 and I were there but train did not arrive till 21:50 and no announcement has been made in this regard so I enquired and found that train had gone through p. F. No. 5 at right time. I was on timely at P. F. And there were clearly displayed the train no. And coach position also. I complained station master but no proper reply had been made and my ticket had not been refunded. Display was continued till my complain. I did complain vide railway complain form no. 08515.