Indian Railways Complaints & Reviews

Sir,

every day the train came late to adoni nearly 1 hour in history of train record the train cannot came right time to adoni please take necessary action and also the train delayed at guntakal stattion nearly waiting 35 to 50 to take to departure but to take 15 mins only as per rule please take action to complete problem and to get train right to adoni station

This is favour of kind information

1.Please increase the length of the rope attached with the mug in the bath of 3rd AC. It's is causing very much difficulty to do wash our buts.I have to turn around by 180 degree for washing.

2.There is one more problem in purushottam Express 12802..Whenever, it starts after stoppage, there is a hard jerk we get, which is very much disturbing.
It's been since 1 year, Please look into this on urgent basis.

I travelled by saurashtra janta from Rajkot to bandra terminus on6th march2017.i found windows stoppers are brooken and toilet cocks were not working.entire coach was dirty.side seats were uneven so one cannot sleep with comfort.why we pay for such comforts? maintenance department must check periodically all coaches before it goes out on the track, but nobody bothers.

My brother's daughter while travelling from ernakulam to trivandrum on[protected], was forcefully asked to detrain from kozhikode-trivandrum
by a tte as she was holding a confirmed ticket in Venad express for the same day.She thought that she had a ticket in janshadabthi, but her father, ie my brother had booked the ticket in venad express.She didnot know this due to oversight.This confusion resulted in her entraining Janshadabthi, instead of venad express.When the error was pointed out by the tte, The train had already departed.Even though she pleaded with the tte, he was adament in detraining her.by this time the train had reached cherthala she was detrained.It was night time and she was travelling alone. But the tte was rude and ruthless.A single girl aged 22 was detrained even after she was ready to pay the ticket charge with fine.This is ruthless, heartless behavior and, she had to get down at Chertala near alapuzha.The TTe has to be punished for this thoughtless misbehavior.

Dear sir i was travelling in train no 15934 from ambala cantt to varanasi my coach no is B1 and my seat no is 44. Sir i forgot in under the hinged table. My contact no is [protected]. So please sir find it and contact me plz i m awaiting for ur confirmation plz. It was a bag of numero uno in white color. Sir plz get it and make me confirm so i can as early as possible can get it my another no is [protected]

Res:sir me sarvesh mishra from jaipur me apni wife k sath goa ja raha tha jate hue panvel me night me humara bag chori ho gya usme 10000 cash meri wife ki silver jewellery uske garments mere garments uska pars any saman using me tha humre pass kuch bhi nhi bacha uski sandal meri chapal tak usme thi humko itni problem hui bata nhi sakte h ek union bank ka atm humre age wale dibe me kuch hostal ki girls baithi this hume in pr bhi sak h kyu wo uthrne see pahale humara bag tha uske bad hi nhi tha plz sir humri madat kre ki hume bag mil jaye

Train:-goa samprak kranti
Set no:-s3 65, s3 66
Date:-6/3/2017
Thip date:-7/3/2017
Mid might
Sarvesh mishra
Mob:-[protected]

Dear Sir,

I, K A N Srikar a resident of Gajularega, Vizianagaram.

I would like to bring one issue related to the negligence of “drivers”, particularly of “Goods Drivers” of route Visakhapatnam and Bhubaneswar. I hope you will go through the complete text and do the needful.

We have a railway gate between crowded areas viz., Kothagraharam and Gajularega. We the people of Gajularega have been struggling with this gate problem for so many years and didn’t get any permanent solution so far in spite of so many requests.

Keeping apart from this, as Chennai – Howrah line is very busy and a large number of trains run this route the gate is being closed many times a day… but, we the people of Gajularega understand the situation and been cooperating railways always.

But, many of Goods’ train’s drivers stop the train (though the signal is given) at the railway gate; get down the train to get their breakfast or tea etc… this usually happens in the morning times and all the people some of who are hurry in going to offices, some who are hurry in going to school or some in hurry of some of their daily routines.

Not caring all these facts and troubles of so many individuals of a particular place, these drivers look after their needs and stop the trains.

Today i.e. 11.03.2017 at aprx. 9.00 a.m. the same thing happened with a goods train running towards Bhubaneswar from Vizianagaram. The engine number of the train is 31087. The driver with a most irresponsible manner has stopped the train exactly at railway gate causing problem to all the citizens and went to get the breakfast at a shop near by the railway gate.

I hope you would take this as a complaint and do the needful regarding this issue and make happen that such incidents will not repeat in the future.

Respected sir,

I had filed TDR but till date refund not credit in my account. the details are as under:

TDR Transactions Details
Transaction ID: [protected] Train No./Name: 12394/SAMPOORN K EXP PNR No [protected]

Date of Journey: 03-Dec-2016 Date Of Boarding: 03-Dec-2016
Date of Booking: 28-Sep-2016
From: NEW DELHI (NDLS) To: PATNA JN (PNBE) Boarding: NEW DELHI (NDLS)
Resv Upto: PATNA JN (PNBE) Quota: GENERAL (GN) Class: THIRD AC (3A)

Ticket Amount:1300.0 Ticket Type:E-ticket
Passengers Details

Name Age Gender Status Coach ID Berth No/ WL No
R RANJAN 38 Male CNF B3 70

TDR Details

Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled.

TDR Filing Date: 03-Dec-2016 14:39:35 HRS TDR Status CR Registered Cancellation ID: [protected]
TDR Zone: EAST CENTRAL RAILWAY (EC) Registration No:[protected]

I have booked the following Tickets on line.

SINCE I AM GETTING TENSE OF IT AND FLUCTUATION IN BP
[protected].03.2017 AND 140-90 ON 07.03.2017,
I WILL BRING THIS MATTER TO THE NOTICE OF SRI MODIJI,
HON.BLE P.M. TO GET MY GENUINE REFUND

PNR-[protected] - 19..02.2017 SEC.VJA[protected].02.2017-RS.345(1-SR.+1).CNF
PNR-[protected] - 19.02..2017 VJA-SEC[protected].02.2017-RS.345(1-SR+1)W/L-11-12

BOTH ARE CANCELLED ON SAME DAY(DUE TO WRONG JOURNEY DATE)
AND CONFIRMED THE CANCELLATION.RS.75/- CREDITED ON 21.02.2017 AND
RS.105/- ON 21.02.2017

AGAIN BOOKED FOR 26.2.17 TRAVELLED AND RETURNED ON 27.2.17.

I HAVE PAID RS.690/= AND THE CANCELLATION CHARGES FOR CNF.WILL
BE 120/- ON CONF.TICKET AND BALANCE TO BE RECEIVED RS.570/-

OUT OF WHICH I HAVE RECEIVED ONLY RS.180/-. THE BALANCE TO BE
REFUNDED RS.510.

KINDLY ARRANGE TO REFUND THE SAME IMMEDIATELY.

This has ref.to the telephonic talk had on [protected].on 06.03.2017

My Andhra Bank RuPay Card No.is

[protected]

ANDHRA BANK, SAIDABAD, HYDERABAD.

S.B.A/C/NO.[protected]
IFSC-ANDB0000521

The above amount will be my one day salary. I can't leave this amount

Kindly ack. and do the needful.

DONT TEST MY PATIENCY.

Thanks.

Thanking you,
Yours faithfully,

I.KAMESWARA RAO
[protected]

This is Giriraj Gupta traveling by train frequently from Andhra Pradesh to Rajasthan preferably by 3 AC or Sleeper class. while traveling in case i observed any abnormalities, approaching first to TTE who is visiting that particular coach to address the abnormalities and in case he is not responding complaining through SMS mode by mobile no. [protected], some time action were taken but most of the time there is no response on complain or feedback submitted by SMS/complain book. in this regard it is suggested that all the complain/suggestion shall be addressed by the appropriate authority under intimation, and all the complain shall be track by mobile no. to view the status.

Sir

I have still not got my refund even after almost three months.
The train was running more than 10 hours late and I have file the TDR through irctc website.

Details are as follows:

Train No: 22409
Transaction ID: [protected]
PNR Number: [protected]
Date Of Journey: 11/12/2016
From Station: GAYA JN(GAYA)
To Station: ANAND VIHAR TRM(ANVT)
Ticket Charge: Rs 2180.00
TDR Reference No: ekt[protected]
TDR Filing Date: 12-Dec-2016
TDR Zone: NR
Still in the website :Refund Status: Refund under process.

Kindly check and revert the status of my refund.

Regards
Amresh Singh
Mb: [protected]

I am using smart card (CR 0878971) since 2010. On 4th Mar'2017, in Panvel station I approached to ticket counter for refill but in vain the counter fellow told me that system is not accepting this card for refill better you can go for new card. He forced me to take a new card and being in hurry I accepted the same (CR 1401555). I paid 50/- extra for the new card and its processing.
My question is as I had valid card and it did not get processing because of system change in railway why I will pay for the same. It must be the responsibility of railway authority to replace my old card with new one without any charge. It is the system suddenly changed by railway not me.
Therefore, I hereby raise my point to return 50/- in my new card account. It must reflect in my balance.

Bandals (Packets) booked under parcel receipt no 475601/6 from BVC to Pune Jn on dated 3/3/2017 by Train no 17203, on 4th mar 2017 only 06 bandals (boxes) not delivered to me by the concern railway authority. 6 bandals (boxes) still pending to deliver to me .even i have intimated to concern authorities on 5th mar 2017 but my property of 6 boxes are not delivered to me till date which contains important document and luggage .
Hence it is humble request to take prompt action to search my said pending 6 packets ( boxes) and deliver to me.

With regards
Vishal Raval
[protected]

Dear sir,
currently I'm travelling with my husband from jamu tavi to Lucknow in train no. 13152 in sl 7 coach.
around 4-5 am today(03/03/2017) my handbag was stolen. i dont know who did this. there were lot of important things in that such as like my ATM CARD, 4 MOBILE PHONES [ 2 of my husband and 2 of mine ], my PAN CARD, and cash also.
i wanted to get it back. please help us.
i requested you take some steps to found it.
please help.

Sir,
on date 02/03/2017 while traveling from patna to Jasidih by train no 18621 (Patliputra exp) my cell phone got snatched between kiul and mananpur area. My PNR No is: [protected] Bogi no S2 55. Phone snatching, jewelry snatching, bag lifting, pick pocketing, etc are becoming a common practice in above mentioned area. There was absolutely no security person was present at the time of incident. No ticket checker comes before jasidih. Due to absence of any security personal unauthorized person enters in reserved compartments and they cause disturbance to person traveling with proper tickets, which is a matter of great sorrow. These type of things are very common in that area. Please look in this matter and help me in getting back my cell phone.

Thanking you

Ashish Kumar
+91-[protected]

Sir,
We are travelling from Raipur to howrah in train no 12151,
travelling date - 02/03/2017
PNR no. - [protected]
And there is no one to provide us water bottle. We told to pantry service staff to provide us water bottle, still we didn't get water bottle yet. We are throaty and they are not providing water bottle. We asked 4-5 staff member to provide us water bottle but not yet get the water bottle, it is been 4 hours that there is no man selling water bottle even on ac 2nd class.

Sir I was travelling from kurla LTT to Mangalore by Matsyagandha train on 23/02/2017. When Madgaon Station came i took my Mobile saw the time, it was 2.45 am and I kept back Mobile in my Hand bag. I was travelling in S-10, Lower Birth No.41 and my hand bag was kept on my birth. As soon as Train Started a man came on running and snatched my bag from window. By the time train caught the speed I could not do anything. In my bag, I lost I Card of Abhyudaya Bank, Return Ticket dated 26/02/2017 for same train -S-11, birth No. 44, Mobile (NOKIA E6), Specs Charge, USB cord, Rs.2500/- plus, Local Pass from kurla to kanjurmarg, two silver ring, comb, key of my bag, costly pens etc. In train I called up on 182 control room, then one RPF person came and asked me to give complaint to Ticket checker. I did all then till date I am asking on phone very often as the footage of that person is seen in CCTV by RPF Police and Madgaon Police and they said they will inform me. Till date I have not received any call but the documents, mobile which was not Android and specs is very very important as well I Card of my Bank. You are requested to look into the matter .

Mrs Eshvara Rajkumar Savita
Mobile No. [protected] ( restarted with fresh sim card)

From 13.02.2017
Dr K.R. Shyamsundar, IPS (retd.),
Former DGP TN,
29, 1st Main Road, 2nd Cross St,
Kalaimagal Nagar, Ekkattuthangal,
Chennai, 600032

To
The Commercial Superintendent,
Southern Railways, Chennai.

Sir,
Sub: Cancellation of Train12244 on 20th January 2017 – Non refund of the ticket amount – Reg
Ref:[protected] – CC Coimbatore Jn to Salem Jn

I am to inform that I am an IPS officer and retired in the rank of DGP TN and that I do have a special Railway concession (POLMDL) vide s- 2012192, which is valid up to June 2022. I am to add that since there is no provision in IRCTC for the special railway concession category for police Medals of PM & President, on 23rd December 2016, I did buy tickets for to and fro journey from Coimbatore to Salem and back in PRS-Mas category vide PNR[protected] – CC Coimbatore Jn. to Salem Jn. for the onward and PNR 412 – 7062077 for return trip in 12244 and 12243 respectively.
2) On 20th January 2017, though the copy of the ticket[protected] – CC Coimbatore Jn. to Salem Jn. that was in whatsApp was shown to at the ticket counter, it was not entertained in the promised digital India! Since it was not entertained, I did inquire at 12:00 noon whether the train in question was cancelled owing to the Jullikattu bandh and railroko agitation. However, the counter person did check with his colleague at the office of the Railway Junction Master and informed that the train in question was on time and therefore, I procured a duplicate ticket on 20.01.2017 at 12:05 by paying Rs. 590 vide ticket No. 34464967 though the cost of the ticket was Rs. 885 only.
3) Contrary to the information given by the counter person that the train was on time, after waiting to board from 3 pm at 5:30 pm it was informed that quite a few trains including the said Shatabdi train 12244 were cancelled and that the said train was halted at Tiruvallur itself. When I requested for the refund, the counter person initialed and directed to claim it from Chennai as the tickets were purchased there.
4) On 23.01.2017 I returned from Coimbatore by SpiceJet at noon. Nevertheless, the traffic jam due to jullikattu agitation was so intense that I could reach home at Ekkattuthangal, which is just 8 Kms from airport only at 4 pm after almost 4 hours. I did send the ticket for refund through my driver Mr. Ramanan but terrific traffic snarl allowed to reach Central only at 10 pm! When I sent the tickets for reimbursement on 24.01.2017, I was informed that it was time barred as the claim should be made within three days.
5) Cancellation of train on 20th January 2017 was an unforeseen event and refusal to entertain at Chennai on 24.01.2017 is incorrect as all passengers could not be expected to return to HQs or the place where the tickets were procured within three days to claim for full refund. Moreover, the unprecedented traffic jam owing to Jullikattu Law and order problems on 23.01.2017 as listed out in the previous paragraph (Para4) and also bandh on the previous day that led to the cancellation of quite a few trains including Shadabdi Express from Coimbatore to Salem though were well known were not taken into consideration. In addition, it was wrong on the part of the counter person at Coimbatore Junction in informing at noon on 20th January 2017 that Shatabdi train 12244 was on time of course after checking with his colleague and also in refusing to accept the whatsApp copy of the ticket, which forced me to procure a duplicate ticket at Rs. 590 costing 67% of the original ticket cost and also in refusing to refund on 20th at Coimbatore Junction after the cancellation of the train was announced.
6) Due to the foregoing, may I request you to refund not only the ticket amount of Rs. 880/- and the cost of duplicate ticket viz. Rs. 590/- but also the additional amount at least equivalent to that of the taxi fare from Coimbatore to Salem a distance of 160kms (160 * 12 = Rs. 1920/- ) and for the mental agony in not getting the amount refunded both at Coimbatore and Chennai and for visiting the Railway Station Chennai viz. Rs. 1000/- at an earlier date please. The total amount claimed is Rs. 880 + 590 + 1920 + 1000 + 590 (Return duplicate ticket) = Rs. 4980 (Rupees Four thousand nine hundred and eighty only)
7) As a result of bandh by traders on 20th January 2017 including courier service, the return ticket with PNR 412 – 7062077 for return trip in 12243 that was sent from Chennai on 20th January 2017 to Salem address by speed post. Here again, due to cancellation of trains, etc. the courier booked by speed post of Government of India Postal Department did not reach Salem on time i.e. 21.01.2017 Saturday but only on 23.01.2017 Tuesday. Due to the cancellation of train, I had to buy duplicate ticket to return from Salem Junction to Coimbatore Junction by spending once again Rs. 590/- through my nose.

Yours Sincerely,

(Dr. K.R.Shyamsundar)
Former DGP TN (retd.)

We (N. K. Tewari and meera tewari) were traveling by kacheguda to yeshwantpur on 25/02/2017. Pnr [protected]. Coach no. A - 2, berth no. 13 & 15.
1. Escalator and lift on p. F. No. 1 were not functioning. We are senior citizen.
The train departed from p. F. No. 3. We have to climb through stairs. Lift and
Escalator was working on p. F. No. 3.
2. The toilets of the coach were not clean. The faucet was leaking. The curtains were shabby and not aligning together.

Sir/madam
this is to inform you that I lost my luggage in moving train between 12 midnight to 6am .Train no 16528 kannur yeshwanthpur express (black trolly bag which contains a gold chain, 3000 rupees, axis &federal bank debit card and my pan card .Reported the same to TT and given a complaint .Due to the delay at the RPF i couldnt register the complaint as i need to report to my work place .please advice me the next step

thanking you
Mrs.Santosh