Indian Railways Complaints & Reviews

Dear Sir,
I am P. Madhan Mohan, I was travelling from Chennai to Secunderabad through train no 12603 and Coach S9 and Berth No : 7.
My Bag(back pack) has been theft in the early hours of 4-Jan-2017 around 3:35 AM.
I Immediately contacted GRPF No : [protected] (which was available in compartment) and they asked me to call 182.
I tried calling 182 more than couple of times but nobody answered the call.
So, as soon as I reached Secunderabad Railway station, I went to GRPF station which is in Platform No 1 to register my complaint but the Officer available in the station said that, I have to file a complaint in the near by station where my bag has been theft.
In that bag I had my passport(K8244256) and 12000 cash, pair of clothes and a mobile charger.
I would request you to take this forward and file a complaint against this theft.
My Details and Items Present in Bag.
PNR : [protected].
Tr No : 12603
Coach: S9
Berth : 7
Bag Details : Black Colour AOKING Back Pack.
Passport No : K8244526.
Contact No : [protected].

Dear Sir, I am RENJU. I was travelling yesterday with my family from Mangalore to Karunagappally by Maveli Express on 3-1-2017. my bag was stolen in between shornur to Trissur Station. The bag was with my seat only I lost my hard disc, driving licence, bank cheque book, my sons books(4) and some dresses. i was travelling in coach no S6, My PNR.[protected]. Seat no.31 & 26 When I got down to complaint at trissur station the RPF personnels registered my complaint. The disguisting thing which we noticed was that there were no RPF personnels in the train . Sir, This is a serious case which the authorities have to take care of. Now we are afraid to travel in train. Who is responsible for this? Sir Who will answer to this ? Please enquire the same and kindly take immediate action.
Hope this will be considered seriously
Truly yours
RENJU
[protected]@gmail.com
[protected]

Dear sir/madam,
It is for your kind information and immediate necessary action that i, arindam samaddar, with other two accompanying persons sarbani das and amit kumar pal had purchased 2ac reservation ticket no : 78138858, pnr no : [protected], train no ;12308, in jodhpur hwh superfast express, d/o boarding 01/12/2016 from jodhpur station, rajasthan. Ticket was purchased from naihati reservation counter, with the following status : first named person confirmed but the next two persons got rac 1 & rac 2 till 28th of nov’16. So we decided to cancel & take refund the ticket, but fail to get the same from counter because the amount was more than rs..5000.00/- as told by the reservation counter clerk.
So i deposit the said reservation ticket to the chief ticket inspector (Mukhya ticket nirikhak), north –west railway, jodhpur for refund and got the ticket deposit receipt (Tdr) no 931040 dt. 28/11/2016, at 17.15hrs from him and send the original tdr with application for cancel & refund of the ticket to the chief commercial manager, north west railway, jaipur city-302003 on 28/11/2016 by speed post as directed by the chief ticket inspector of jodhpur& which reached in jaipur on 30/11/2016
In this connection, it can be said that my s. B. A/c no : [protected] sbi, kalikapur branch -700078, ifsc code sbin 0003907 and my residential address :
Arindam samaddar,
Vinayak apartment, flat no : b 1,
215 e / 1, kalikapur road, kolkata – 700099
West bengal, india, mobile no : [protected], [protected]
I, therefore, request you to cancel the ticket & refund the money immediately to me and prevent undue harassment because the ticket was purchased on 03/08/2016 well before the announcement of demonitisation of notes by the respected prime minister of india.
Xerox copies of all the relevant documents are attatched herewith for your ready reference.
Thanking you,
Yours faithfully,

Arindam samaddar e-mail i. D : [protected]@rediffmail.com
Pnr no : [protected],, d/o boarding 01/12/2016, d/o purchased 03/08/2016
At naihati rly reservation counter, 24 parganas (North) west bengal.
Copy to :- additional divisional railway manager, north western railway, jaipur divsion. Drm’s office, jaipur – 302006.

Sir, im traveling in first class from Thiruvellore to Velachery with my session tickets, but we are not getting seat to sit and travel, because more member from RPF and local police PC personal, and employees with there family members and friends traveling without validity pass, and school and college students with out tickets traveling, no one Question them, so please take necessary action to stop unauthorised traveling in train, thanking you sir

Sir,
I was booking tickets n did my payment using my SBI Debit card no. 6220XXXX1368 and again booked by Axi s Bank Visa card no. 4688XXXX1300.Both the times my money has been deducted from my account amount worth rs 2125 on POS SBIIRCTC at IRCTC txn#[protected] and PUR/IRCTC/New Delhi/IRCTC/Seq No.[protected], please refund my money . And for any further information please send me a mail at raihoney.[protected]@gmail.com, my cont. No. Is [protected]

I booked 4 Tatkal Tickets Online(User Id - krrahulpai, Transaction Id - [protected], PNR - [protected]). The ticket cost was 1540 and 1550.50 was deducted from my account including transaction and service charges. The tickets were on 'WAITLISTED' status even after the chart preparation so that I could not board the train. The tickets were automatically cancelled and only 1300 was refunded after 4 days. I lost 250.50 altogether. I need to know why I was not refunded 1540. It was not anything wrong from my side that tatkal ticket was not confirmed and still was on waitlisted status. Please refund the balance. I would appreciate receipt of any satisfactory reply to the below given mail id/mobile.
Mail Id - [protected]@gmail.com
Mobile - [protected]

Today evening a porter sleeping on a bench provided for passengers in the Platform No.5, on request he was reluctant to sit to make way for my wife carrying 10 months old kid and abused andisbehaved with filthy language, being a rush hour she was made to stand with the kid till our train Circar Express comes. There is no RPF available on that platform at that time.

महोदय,
मैंने दिनांक 25 दिसम्बर, 2016 को प्रातः लगभग 6.15 एएम पर, जैसलमेर रेल्वे स्टेशन पर एवीटीएम मशीन से जैसलमेर से जोधपुर के लिए टिकट लेने का प्रयास किया परन्तु मेरे स्मार्ट कार्ड संख्या एन.डब्ल्यु. 0006907 से बैलेंस कम होने के बावजूद मुझे टिकट नहीं मिला। मेरे द्वारा इस संबंध में तत्काल, टिकट बुकिंग क्लर्क एवं स्टेशन मास्टर से सम्पर्क कर इसकी जानकारी भी दी गई, परन्तु न तो टिकट बुकिंग क्लर्क एवं न ही स्टेशन मास्टर, ने समस्या का कोई समाधान किया। समस्या का समाधान तो दूर, मुझे इस बाबत भी जवाब नहीं दिया गया कि क्या इस स्थिति में मुझे टिकट काउण्टर से टिकट लेकर यात्रा करनी चाहिए अथवा एवीटीएम से टिकट जारी होना संभव होगा? टिकट बुकिंग क्लर्क एवं स्टेशन मास्टर महोदय द्वारा मुझे बारबार इंतजार करने के लिए कहा जाता रहा और घङी की सुइयां ट्रैन की रवानगी का समय बताने लगी। बुकिंग काउण्टर की लाइन से टिकट प्राप्त करते यात्रियों के सामने मेरी स्मार्टनेश हवा होने लगी। एक तो आर्थिक हानि, दूसरे समय की बर्बादी; उस पर लोगों द्वारा मेरी स्मार्टनेश की हॅंसी।
अंतिम समय में, मेरी बेचारगी को एक अधिकारी, श्री मनोज कुमार शर्मा ने अवश्य समझा। उन्होंने मुझे एवीटीएम से टिकट प्राप्त नहीं होने की जानकारी करने का आश्वासन दिया तथा बुकिंग काउण्टर से टिकट प्राप्त कर यात्रा करने का परामर्श दिया और अंततः ऐन वक्त 06.37 ए.एम. पर बुकिंग काउण्टर से टिकट संख्या जी[protected] प्राप्त कर मैंने यात्रा की। इस जद्दोजहद में, मैं चाय भी नहीं पी सका और चाय पीने के लिए जल्दी जाग कर, जल्दी स्टेशन पहुचने के बावजूद, मुझे बिना चाय पीए, ट्रेन में बैठना पङा।
इस परिप्रेक्ष्य में मेरी निम्नांकित परिवेदनाएं न्याय मांग रही हैं-
1. कोई व्यक्ति स्मार्ट कार्ड का प्रयोग करके हॅंसी का पात्र क्यों बने?
2. स्मार्ट कार्ड का प्रयोग करने के बाद टिकट नहीं मिलने पर यात्री आर्थिक नुकसान क्यों भुगते?
3. स्मार्ट कार्ड का प्रयोग करके जब मुझे 105 रुपये की हानि वहन करनी पङी, तो स्मार्ट बन कर, कैशलेश ट्रांजेक्शन में कभी भारी हानि भी संभव है। आखिर कोई व्यक्ति यह जोखिम क्यों उठाए?
4. जब रेल्वे स्टेशन पर स्मार्ट ट्रांजेक्शन की स्थिति में किसी के पास कोई समाधान तो दूर, समुचित जवाब व मार्गदर्शन तक नहीं मिला, तो कैशलेश ट्रांजेक्शन में हानि की स्थिति में, व्यक्ति अपनी परिवेदना का समाधान कहाॅं तलाशेगा?
5. क्या उक्त स्थिति में टिकट बुकिंग क्लर्क एवं स्टेशन मास्टर के गैरजिम्मेदाराना व्यवहार के लिए कोई कार्यवाही संभव है?
6. एवीटीएम से टिकट नहीं प्राप्त होने का कारण, संभवतः एवीटीएम में पेपर रोल समाप्त होना अथवा ढंग से नहीं लगा होना रहा है। क्या इसके लिए कोई व्यक्ति उत्तरदायी है? और यदि हाॅ, तो उसके विरुद्ध क्या कोई कार्यवाही होगी?
7. क्या मेरे 105 रुपये के नुकशान की भरपाई होगी?
8. यदि मेरे 105 रुपए के नुकशान की भरपाई कर भी दी जाएगी, तब भी बिना चाय पीये, यात्रा करने की मेरी वेदना की क्या क्षतिपूर्ति संभव है?
9. इस स्थिति में, मुझे हुई मानसिक पीङा की क्षतिपूर्ति क्या संभव है?
10. कैशलेश ट्रांजेक्शन के प्रति मेरे मन में जन्मी आशंकाओं की क्षतिपूर्ति कैसे संभव है?
11. इस घटना ने मुझे भविष्य में एवीटीएम से दूरी बनाने हेतु विवश कर दिया है। क्या मेरा विश्वास, वापस लौटाया जा सकता है?
12. उक्त वेदनाएं भुगतने के बाद, विभिन्न मंचों पर इस परिवेदनाओं को दर्ज करने में, मेरे अनमोल समय की बर्बादी की क्षतिपूर्ति कैसे होगी? या मेरा वक्त फालतु है? मेरे वक्त की बर्बादी कोई मायने नहीं रखती?

वासुदेव पालीवाल
सेक्टर ए, शिव विहार, हाईकोर्ट काॅलोनी रोङ,
पीडब्ल्यु आॅफिस के पास, रातानाडा, जोधपुर (राज.)
मोबाईल- [protected] ; [protected]
ई मेल- [protected]@gmail.com

I was travelling from Allahabad to Mumbai onboard Tulsi Express on 21st December in sleeper coach. Unfortunately, the indisciplined bhaiyas o[censored]P turned the sleeper coach into general coach. People without any reservation would enter the sleeper coach and occupy the seats reserved for other people. There were so many altercations between genuine reserved and unreserved passenges throughout the journey.
Every bay, which is supposed...

Hi team,

For below two cases tdr rejected with wrong reason. Please help me to re-open both of them and process them soon. These tickets were booked with irctc portal with userid: simplysonz

Case 1:
Pnr no: [protected]
Date of journey: 13-nov-2016
Jammu tawi to new delhi (02072/jat cstm ac spl)
This train was late for more than 12 hours and passengers didn't travel in this train and it was filed before train departure.
Please re-open this case and confirm.

Case 2:
Pnr no: [protected]
Date of journey: 04-dec-2016
Kanpur central to anand vihar terminal (22487/rdp anvt link ex)
This train was late for around 16 hours and passengers didn't travel in this train and it was filed before departure.
Please re-open this case and confirm.

Please let me know if any other information required.

Thanks
Vishnu mishra
Sector 14, house no 119, vasundhara, ghaziabad, u. P. 201012
[protected]

Kolkata to jammu tawi express train 13151 on 25th dec is the worst 2nd ac coach i have seen railways provided so far.
The 2nd ac coaches looks more poorer and dirty than basic 3ac coaches in other railwsys like se railways.
The toilets done have basic sanitaions etc. Dont know why i paid 2ac fair for this service

With regards
Amitabha majumder
Kolkata

PNR: [protected], [protected]
Recently I booked these tickets for a training program.But I cancelled both tickets. The 1st one, due to non performance of the travel. In case of the 2nd one, I got confirmed ticket in another train on the same day from calicut (Jan satabdi).I received a message about refunding of amount Rs.100/- & Rs.280/- respectively. But I didn't get any refund till this date & time. Hence I demand to take necessary steps for getting my eligible refund.

I occupied retiring rooms at new delhi as furnished below.
09-12-16 room no. 121 pnr[protected]
12-12-16 room no.505 pnr[protected]
The condition of the retiring rooms was pathetic and uninhabitable. Drm is at stone's throw away from the retiring rooms. I wish he stays in these so called deluxe rooms at least for a few hours. What was good to mention which was bad? Hopeless bath rooms. Stinking. It will be replied that...

I have booked a ticket from delhi to patna dated 2nd december 2016, which got late for around 23 hrs so i did not travel.
I filed the tdr but it has been denied.
It is very sad too see that indian rail services is degrading day by day, it is second time i did not receive the refund of my ticket because of the stupid indian railways rule.

It is the fault of the indian railways for not providing the service on time so they should take the responsibilty and refund the amount. Firstly the consumer runs for the train ticket and then waits for the train to be on time and then last step he runs for his refund amount which is eventually denied.

Respected sir,
This is to bring under your consideration that i have booked parcel from nagpur jn to ambala cantt jn with PRR No [protected]( SLR No SEC 938727, Tr no 18237, 2nd compartment, 15/12/16) and PRR No [protected] (SLR No SEC 978714, Tr no 18237, 1st compartment, 14/12/16), but due to negligence of ambala cantt junction employees the parcel is not unloaded at ambala cantt junction and i have not received my parcel till now.
it is my humble request to take action accordingly.
yours faithfully
Rishabh Dhupar

Hello. I stay in sodepur, dist-24north parganas, west bengal. It had become a daily that travellers who avail the train service will wait in a really very long queue and only one ticket counter will be opened. May I know the reason please when the govt has renovated all the stations and tickets counters are available bt it is not opening. Then what is the use of this renovation. Please do the needfull as early as possible.

I was returning from my office at DLF Phase 2, Rajarhat from Dumdum railway station. No ticket counter was opened at that time. But TT named as Kaushik Banerjee from Sealdah railway station collected fine from me even though there was no tickect counter open at that time at Dumdum railway station. The time was arount 10.30 at night. They took my mobile phone as mortgage and thus made me withdraw money forcefully from local ATM machine. They gave me a slip amounting 260 but took 500 from me.

Myself sushil jha, age 60 years, was trvalleing via train number 11062 (dbg lttt express) on[protected] from darbhanga to kalyan in a1 coach 15 & 16 numbers with my wife mrs. Indu jha age 58.
My wife bag (handbag) including my purse/vallet ( with cash rs. 20000/-twenty thousand, mangal sutra of rs, 40k, 2 atm /debit card( allahabad bank and kalyan janta shshkari bank) driving license, 2 goggles, keys and many more stolen / theft by group of people between darbhnaga - muzzafarpur, .
I have tried to lodge a complaint with the help of tc / coach attendent and guards but they have not helped me at all and made me helpless withoout food / water in whole journey.
Request you kinldy take an action against them:-
my details:-
pnr number;- [protected]
train number- 11062
date of journey[protected]
seat / birth number :- 15 & 16
please support and contact me on below number:-
# sushil jha
# [protected]
# [protected]

I am Shailesh traveling in train 19322.
I have to I formation yo pass compliant authority for action. A person is traveling on Sit-36 in S 3 in train no 19322 on 19.12.2016, havenot id. The ticket was booked for some other person. He did not have any proper ID proof. It was clear during examition ticket by TTE, EVEN THAT HE IS TRAVELING. ???
In same compartment another person who have proper ID he had charched a lumsum fund becouse he have not paper ticket.
Regards
Shailesh
Sit no 38 S3

My name is ganesh seenuvasan from tamilnadu.

While traveling between grandroad to santacruz stn by local train (churchgate to virar )on 25th Nov 2016 at 1.00 pm .I was forget to collect bag when I got down from train.

That plastic bag contain my valid Indian passport inside the emergency light box

Kindly let me inform if available, I am very obliged to thanks
Please...

Regards
Ganesh seenuvasan

Mobile no: [protected]