Indian Railways Complaints & Reviews

My wife was traveling by maharashtra sampark kranti express train no 12908 pnr no.[protected] dated 03/12/12 from hazarat nizzamuddin to bandra (mumbai)in b1 ac 3 tier berth no.57 and 60.Naer kota jn entry some miscreants boarded in the train and captured her purse forcefully.The purse was containing some valuable items.My complain is that we ,the people are paying a huge amount to railway for safe and comfortable journey. But railway is not able to protect its passengers traveling in super fast trains and in ac coaches then one can understand the situation in sleeper classes and in general classes.No grp jawan was available in the train at the time of incident.For the above incident railway is totally responsible so I want full compensation from railway for this loss.

From :Dharmendra Kumar
Mob.[protected]

In case of Wait listed E-Ticket does not get confirmed/RAC after chart prepared, then as per Railway Rule that Ticket considered cancelled and passenger cant travel with that ticket, then that case Railway should not deduct the reservation cancellation charges because that ticket even not gets reserved but Railway is deducting the reservation charges even railway is cancelling that ticket.
Others Charges like IRCTC charges, Service Tax and Credit card charges might be acceptable.
I Request you pls. intervene in this matter and provide me the way forward to get the back that money which was deducted against cancellation.

Thanks & Regards
Harish

[protected] - PNR NO

even after reservation dint get the seat due to irresponsible help of the TTE
the gate was not being opened by the students who were travelling in the sleeper class without any reservation
there was a rrb exam
but what about the ladies who were waiting outside the train for their seats
the students were not opening the gate
the tt was not taking the help of the rpf
all the passengers was facing a big problem
this is ridiculous
why theree was no police to send them in to second class/general
my family members are travelling by sitting on the Floor
in an anothere coach
i want full re-reimbursement of the ticket rate
tha railway management is responsible for that

ticket through tatkal on line booking are virtually impossible.i tried to book my ticket to bangalore through I.R.C.T.C online booking-tatkal. eventhough i loged in at 9.30 a.m the site was unavailable from 10 a.m by 10.15 am all tickets to all stations in all classes were full.
the chart for ticket availablity also shows wait lists for all classes.for example 280 tickets were available in sleeper class in karnataka express from new delhi for[protected] by 10.05 am it showed wait list 28 which is impossible.

i travelled on nov 29th 2012 from srikakulam road to chennai on howrah chennai mail train no 12839.pnr no. [protected] in S6 coach. coach fully ocupaid by un reserved ticketers. coach filled with around 150 above people. actually reserved peoples are struggled. and main thing it's absolutly unsafe. recently one fire accident happened in tamilnadu express at andhra pradesh. if such a type incident happend how people escape. no one (R.P.F& TICKET SQUAD) Not come. up to chennai we are more struggled. i dont know railway simply watching and not take any action plan. i read more reviews from this forum about railways.

My parents (senior citizens) are travelling from allepy to roukela with confirm ticket prn no: [protected] train no: 13352/ dhanbad exp, when they arrived 2 board the train they find that A2 ( 12, 14)coach is not attached to the train. On enquiry with the allepy station master the reply was he doesn't know anything, he asked them to board A 1 without allocating any specific berth, and were informed that at chennai A 2 may be added. My question is what kind irresponsible behaviour is railway showing. Speaking fromm parents point of view they are aged people is it possible for them to shift all the luggage from A 1 to A 2 at chennai that to the stop is at 10 pm , at present they are sitting in somebody else berth when they arrive they have to hop seats with the luggages. My old parents have to go through mental and physical harresment inspire having a valid ticket. Pls give me a conivincing reply, or I am ready to go to consumer court.

Thank u,
Roby.c.b
[protected]@yahoo.com

Dear sir,

I was travelling from Vijayawada to Palasa on 25.11.2012 in Train no.22872, Tirupathi to Bhubaneswar S/F express in B2 compartment on bearth no.12. I found that the compartment was not up to the mark and wish to record the following complaints pertaining to the B2 compartment:

1. There were cockroaches in the compartment which speaks on the neatness of the compartment. Being an AC compartment this effects on the health of the passengers.

2. One of the toilets in the compartment is being used for storing the Bed Rolls and it was locked by the concerned attendant thus depriving the passengers from the toilet facility. Copy of the photograph is attached herewith.When the TTE asked the attendant, it was informed that there is no toilet.

3. The toilet opposite to the one indicated vide item 2 is in a very bad shape. A metal stip is provided on the left hand side facing toilet door from top to bottom. While closing the door my hand got hurt between the door and the metal strip. When complained to the TTE, it was informed that he will intimate to the concerned in Vizag through a message. But no action is seen even beyond Vizag. Copy of the photograph attached. If any passenger uses the toilet he is bound to get hurt with the above arrangement.

4. Fan in the toilet vide item 3 above is removed. Copy of the photogaraph is attached.

Though the Railway department is managing a big transport system quite effectively, maintaining the compartments in this condition is not advisable and suitable action is to be initiated to maintain the compartments with minimum facilities.

Thanking you,

A.Srinivasa Rao
Passenger

Dear sir,
when i am going to login irctc login id for bookibg e tickets , entering user id and password it is requested mobile verification code no. But i have forgotten mobile verification code no. and it is not displayed in mt mobile also.

So I request humbly to send my mobile verification password either to my mobile no or to my e mail id.

irctc Login ID is ANSAR11057
MOBILE NO. [protected]
MY MAIL IS ID IS anisha.[protected]@yahoo.com

Thanking you,

j. ansar basha

Hi,

I am booking my railway reservation ticket form gandhinagar junction, Jiapur. Date is 01/11/2012

This ticket book form MDS(Mandasor) to BHL(bhilwara) and its journey date is: 03/11/2012.

so I am not able to caught my train on journey date(03/11/2012) and I was going to cancel my ticket at bhilwara railway station and I got response that this ticket also cancel after 4-5 days so you may go now and come after some days.

after that I am going to ganghi nagar railway station at jaipur after that I got response that your ticket payment is refund after some days and come with your Identity proof so you will also come back after 5-6 days and you got it your payment.

when I am going to 15/11/2012 at bhiwara railway station and get response that you make TDR form Inquiry counter.
at Inquiry counter I got response that no TDR processor is allow in railway system that is called by Inquiry officer at present that time bhilwara railway station.

now I am going to 16/11/2012 at gandhi nagar railway staion, jaipur I got response that you will also come after 20/11/2012 so we will refund your ticket payment.

after that I'll go 23 /11/2012 at gandhi nagar railway station, jaipur and got response that you will also come on 01/12/2012 and we will making your TDR or refund your ticket balance.

I want to know that how much harassment me by railway department or their officers.
no officers can take responsibility that how to solve this problem and also telling me that your ticket refund not come back form mandasor or not feeding your ticket amount in computer.
I want to know that how much time to take railway department ??

Respected Railway Minister,

Within Last two days I have gone through the Present Railway Tatkal booking system.
I have opted for the Goa Express from Nzm to KPG ( Kopargaon ) for Shirdi Visit with my family.
Line for Tatkal starts @ 4 or 5 o' clock at every resevation centre while the booking start @ 10.00 o clock as the present time for Tatkal is from 10 to 12......
After this also what I have seen is you can't be sure of Tickets as my no. was 6th in the row and as some person was also checking the online booking possibility on my behalf he confirmed me @ 10.03 am all seats gone out of 38 3rd AC and 202 SL class .
I heard that back gate bookings are done between Agents and Railway persons.
that is the reason as for their extra benefits and for charging more to the customers they used to keep the tickets with them which results in large no. of waiting tickets and only the person pay more for the tickets to these person who have the setting internal with the railway person get the confirmed tickets. Further as there is no online desplay of final chart prepared for the trail we even don.t know that person having the approach may have confirmed who have been carrying the no. after us.
By any mode by HO quota ,or else.
We demand the final chart should be online shown with the tickets booking staus and before departure status .....that could be a way to know the waiting no. 27 confirmed or waiting no. 10
confirmed in actuals after chart preparation.
Common people are suffering by these system only and some strict actions required to be taken by the Railway ministry.

Thanks and Regards
Radhika Bagla

we had taken a waiting list ticket WL1 and 3 on[protected]. PNR [protected]. Till yesturday it was showing CNF and RAC1. today on date of journey we find that it as RA1 1 and RA1 3 what does it mean?. WHat type of system is this???. if it had shown both as RAC at least we could have done alternative arrangement. What is most surprising is that CNF which I think means CONFIRMED had become RAC when chart is prepared. How is this possible??? Any Answers???

Dear Sir,

I Chander Mohan has submitted my ticket for filling TDR -113366 dated 21st April, 2012 at your New Delhi Railway Station counter as the ticket was not confirmed (W/L) and I have done my travel by Air, Detail of my travel journey are here.

Date of Travel : 20th April, 2012 (ticket not confirmed)

From : Chennai (MAS) to Hazrat Nizzammudin (HZN) , Train No-12269

PNR :[protected], Class : 2nd AC

After my continuos follow up I get MNR Number (MNR[protected]/180) in August when I visited railway office to check my status the ticket was shown under process and than they asked me hows you come that day and submit the proof too ( for air travel ticket) and in 20th September I submitted my air ticket to them.

But still I didn’t get the status of TDR refund and its difficult for me to take a leave everyday to visit Railway office for checking my claim status .

May I personally request you to kindly look in to the matter

Thanks & Regards

Chander Mohan
New Delhi-110062

Sir, i had created a user id with irctc. and i didnt use the same for a long time. so my account got de acivated. then i created another account with another username and password with alternate email id and phone no. Now i wish to add that my regularly using emeil and mobile no to the new profile. but i am unable to do so because the said id and phone no are linked to the deactivated profile. how can i gwt that de registraed and use my frequent email id and phone no can be used with my new profile in irctc?

Dear sir,

I am travelling in Punjab mail on 15th nov 2012. The ticket collector of this birth AB1,, Sudhir Sharma harassed me and my brother on duty. He asked for a bribe and when we refused his behaviour went erratic and irrational. We requested for an RAC ticket, to which he refused blatantly. He pushed my brother 3 times and asked him to de board the train.. He also made quite a scene and asked us both to leave the compartment irrespective of one o[censored]s carrying a confirmed ticket for the same. AB 32

Place of incidence: between Bathinda & Mansa

Is there any way to stop this non sense and make our journey easier and bribe free.

Regards,
Richa

To,
the railway minister pk bansal,
esteemed sir,
subject-HARASSMENT BY RAILWAY DEPARTMENT.
i want to bring to your kind notice that railway department of ferozepur division has not paid my salary for the month of october 2012 and the bonus for the year[protected].
i am working as ti/electrification in jammu.i am being harassed continuously by railway department since 3 years in many ways.i was workin as station master in BARI BRAHMANA,J&K from where i was forcibly put down to work in the ELECTRIFICATION DEPARTMENT UNDER AMBALA OFFICE from where i am not getting my salary and other dues on time.
i have intimated all the head officers including MAMTA BANERJEE,DINESH TRIVEDI and many other high officials but still not got any results and now i am hoping for the best from your side.
in todays price hike it is very difficult to live without money and this harassment has lead my family into physical and mental torture.
i am hoping of a strict action against the culprits otherwise ANY MISHAP MAY HAPPEN AND YOU WILL BE RESPONSIBLE FOR THAT.
from
JASWANT SINGH,
STATION MASTER(BARI BRAHMANA)
FORCIBLY PUT TO WORK AS TI/ELECTRIFICATION JAMMU
FEROZEPUR DIVISION.

Sir,
I booked my motorbike from Jaipur (JP) to raipur (R) on 27/10/2012 receipt no 806680 that is not reached at raipur station and no one gives the satisfactory answer. NO one gives any contact no of parcel offices my parcel reached at Puri railway station as my investigation, please tell me what i do, my works suffer due to railway parcel management, i wants my parcel as soon as possible, train no is18474 .

If my parcel is not received with in next 48 hours than i will register a complaint at CONSUMER COURT against Indian railway parcel services who responsible for it.

hello
i booked a tickets using visa SBI debit card from chennai egmore(MS) to visakhapatnam(VSKP) in BBS PDY express train no :12898 on[protected].

After making the payment i got message session expired.I checked my sbi debit card bank transactions and I can see a payment of Rs 634/- made
However when I see the list under "Booked Tickets" on the website, I dont see any reservation made. transaction id : [protected]. using card number [protected] please refund myamount as soon as possible

To
The railway minister
Mr.p k bansal
Respected sir

subject-Tte behaviour and railway staff

sir minister ya bade officers ko deakh kar ye sale ji hajuri karne lagte hai.magar aam public ke saath
inka rwaiya akdem dog ki tarah ho jata hai mein jab kabhi bhi grahak seva padhta hu to sabse jayeda railway comlaint hi deakhta hu aur wo bhi tte ke khila[censored]s tte ne usse 1000 rupaye liye. abhi hal hi mein kal ya parso kisi larki ne likha hai ki uske saath kisi tte ne filrt kiya.uske baad ki ko tamacha mara
sir kya aap railway staff aur tte ko salery nahi dete hai agar dete hai to phir aapka staff aur tte aisa
kyun karte hai waise to tte ko pitne ka adhikar to nahi hai magar aapne de raakha hai sir sirf rail budget ke bare mein mat sochiye thorda in manchle staff ke bade mein bhi soche nahi to aam pablic kademag ghuma to in batmij tte ko pitna aur fekna suru kar degi
sir meri aapse ye prarthna hai

THANKS
jayeda kuch to nahi likh raha hu magar aap samajhdar insan hai samjh jayege

The IRCTC online ticket booking web page has a defect,As per the railway rules I am not entitled for a refund , But the whole issue there is no warning message screen to alert to the passenger that his preference of berth is not allotted instead it goes directly to the payment option. I have put some of the screen Pictures of the booking screen Once you do the reservation. I have put some of the screen Pictures of the booking screen. The option is provided at the place where no one will Notice .Just above the code entry . The Radio button provided is always at ON with option NONE which has been highlighted by a box. Where it should be a CHECK BOX which should be made mandatory To be TICKED or else the software should not proceed further. I feel the placement of the booking option is wrong so railways software is solely responsible for mistakes committed by the user by over sight.
And this is confusing to the user and it has resulted in loss of Rs. 4800/= to me. If only There was a message window like the one which appears as soon as you select the senior citizen option that ID should be carried on travel as soon as we press the Go Button. I would have restrained from booking for the second time.

My parents was travelling with Train number 12542 from Lokmanya tilak station (LTT) to Gorakhpur (UP) on 28/10/2012. They have train schedule at 11:10 min AM.

We arrive at the station and at around 10:00 AM train was placed at the station.

My parents had a reservation in AC2 . We started looking for AC2 compartment and suddenly we hear an announcement that Train did not have AC2 compartment .It was was shocking and they announce that those have reservation in AC2 compartment either they have to traveled with sleeper class or cancel there reservation.

My parents don't have blankets and they were not in condition to travel with sleeper at least in this festival condition.

How we can cancel the ticket as we all know train reservation is pathetic.

We cannot afford to make cancellation at that time and parents has to travel by train in sleeper class who have already make reservation 3 month back..

This is pathetic management and people had to suffer with these type of incident.

I am not able to decide whom to blame????
Please, I need justice for this kind of suffering to my family.
This happens to me as a common people of India.

Hope this should bring some enlightenment to Indian citizen for mismanagement in Indian railways.