Indian Railways Complaints & Reviews

COMPLAINT DATE 17.10.2012
PNR [protected] DTD 14.10.2012
TRAIN NO 12102 JNANESHWARI EXPRESS
AC BOGIE NO B2-37
WHILE TRAVEL FROM HOWRAH TO MUMBAI
NATURE OF COMPLAINT
NO - TOWEL NAPEKEN PROVIDED TO ANY PASSENGER
NOT PROVIDED JUSTIFIED ANSWER
ALL 8 ATTENDENT OF ACBOGIE OF TRAIN WERE ILLEGALLY ON DUTY.
ALL WAS HAVING ILLEGAL IDENTITY CARDS - WHICH WAS EXPIRED ON 31ST AUG 2012 .
EVERY THING WAS ILLEGAL.
TC WAS ALSO SHOCKED .
WRITTEN COMPLAINT SUBMIYYED TO TC NO 48821 DTD 14.10.2012
SUPERVISOR OF ALL ATTENDENT WAS ALSO NOT KNOWING THE ILLEGAL I CARDS
CST OFFICERS HAS REFUSED TO PROVIDE ANY SUPPORT .
ALL PASSENGERES WERE UNDER THREAT & IN SECURED POSITIONS
ALL WERE UNSAFE.
RAILWAY POLICE OFFICERS WERE ALOS INFORMED . BUT NOBODY HAS SUPPORTED .
VERY BAD SITUATION.
LIFE OF ALL PASSENGERS WERE UNDER THREAT.
INDIAN RAILWAYS , VERY CASUAL APPROACH BY ALL OFFICERS.
PL NOTE THE SITUATION AND TAKE PROPER ACTION AGAINST ALL RESPONSIBLE OFFICERS .
REMOVE THEM FROM EMPLOYMENT .
ALSO PL COMPENSATE TO ALL PASSENGERS EACH BY PAYING RS 5/- AS COMPENSATION , BY CHEQUE FOR NON PROVIDEING TOWEL NAPKENES .
AND ALSO TRY TO IMPROVE SERVICES.
ILLEGAL BOGIE ATTENDENTS IS THE GR8 JOKE .
WILL U PL TAKE PROMPT LEGAL ACTION WITHH ALL RESPONSIBLE OFFICERS .
AWAITING FOR RESPONSE
THANKS
SHRIDHAR VYAWAHAR E - [protected]
BSC.MSW.LLB.
AKHIL BHARTIYA GRAHAK PANCHAYAT
SHIVAM APARTMENT ,MAHATMA NAGAR ,NASHIK 422007 ,MAHARASHTRA
email [protected]@sancharnet.in

I parceled a Bike from Pune station to Jalna on Saturday, still the Bike has not reached the destination(Jalna). Please tell me what it is to be done, so that I can check the status. Here are the details regarding the parcel:
Receipt No: E3101108
Luggage details: Bajaj Boxer AT (MH 21 F-4550)
Parcel date: 13th Oct 2012
I have also logged the complaint on the Indian Railway site, for which I have got the complaint number as follows
Complaint Number : W/SC/NED/[protected].
Still no reply from them.

Yesterday, at about 11 AM, I went to reserve a ticket (Train No. & Name: 12338; Shantiniketan Express (Bolpur-Howrah); Date of Journey: 25/10/2012; Class: ACC; No. of Seats – 2) at the Dum Dum Cantonment Computerized Railway Ticket Reservation counter (Counter No. 5). Regretfully saying that I left the address slot blank in the application form. At the ticket wicket the reservation clerk rudely said, "যাও! ঠিক করে ফিলআপ করে এসো" (“Go and fill it up completely!”). She was so furious that she crossed the boundary of etiquette ("এসো”). In addition, she went coarse against another passenger craving for a requisition form.

I did not say anything as I was mistaken. I filled in the form, stood in the queue, and went down to the waiting list. She asked, "নেবে?" (“Would you like?”). I said, “No, thanks”.

Kindly request her to say anything in a down and respectable tone unless a passenger or anyone else behaves wrongly. Our mother tongue, Bengali, is replete with respectable utterances like “যান, আসুন, নেবেন?” etc. Even the ways of saying "যাও, এসো, নেবে?" should carry the minimum bilabial honour. These are the primordial features of behaviour that a human being should walk with from womb to tomb.

Yours faithfully,
Dibakar Sarkar

cholan express is a day train. starts chennai 8.15 a.m reaches tiruchy 16.35 p.m. and on return journey starts tiruchy 9.35 a.m reaches chennai 17.50 p.m. so it is a hundred percent day time train. but originally it was running up to kumbakonam etc and there was sleeper coaches attached to it. but it runs up to tiruchy now. but the sleeper coaches are there and extra cost is plucked out from the passengers. railway may think that Indians are always sleepy and they will sleep even during day time. but we are blabbering on other side that we are going to become super power country soon. if rules are there that for changing coaches etc railway will have to get permission from ministry like that change that rules it self. don't say that we have to get permission from world health organisation W.H.O and World Bank and United Nations Organisation U.N.O.

Sir,
We are the regular passenger of Howrah to Katwa division.Every day we board UP 37745 to reach our destinations .Though the train scheduled to reach Katwa at 10.35 a.m but it hardly reaches in time.Similarly we board down 37750 from Katwa which scheduled to reach Bandel at 20.10p.m.Since one months it running 1&half hour late every night.Every day down Jangipur-Shealdah Passenger train comes to Katwa at 16.55 p.m and every day Katwa division allows this train to run in front of down 37750 local which getting it late.Then is problem with crossing,when a UP or down get into side line and waits another Up/Down train to come, it easily can reach next Station by this time and trere is no problem to do that.But for unknown reason every day in Dainhat,Agradeep,Patuli this train waits for 20-30 mints.ON the other hand if Late Jangipur-Shealdah Passenger leaves Katwa after down 37750 Bandel Katwa local then it will help the passenger to get linked trains in Bandel.For the passenger down 37552 Bandel-Naihati leaves at 20.30 p.m which can be easily boarded by the passenger by down 37750 Katwa-Bandel local.but due to late running of the train the passenger facing problem to catch down 37552 Bandel-Naihati local.Some times it causing problem to catch 37554dwn Ban-Naihati local.But if it runes in time then there is three(3) options open for the passengers.First 37752,then Jangipur-Shealdah passenger,if extreme condition 37554.On the other hand for UP 37745 Bandel Katwa local if time of crossing in Guptipara/kalna and in Agradeep/Patuli could be shorten then the train could reach Katwas on time .This is the small request as a passenger we have to make.Please listen to our need.Please do the need ful.

T.S. Krishna murthy- My mobile no. is [protected] and e mail id is [protected]@ yahoo.com. Some months back i had tried registering with IRCTC. I have forgotten my user id & password. Further the OTP sent in mobile is not known to me and confirmation of the same was not received in my said email. I am trying to register with IRCTC again but every time it sends a message that my mobile no is registered with IRCTC. However with OTP on mobile & Confirmation id in my email I am not able to proceed further. I do not understand why the IRCTC has not simplified the Regn. process. Kindly help in getting through my registration with IRCTC for easy booking of tickets.

I had to transport my bike from sambalpur to Bhubbneswar via train. But now a days it is most costly and much more corruption is inhibited to railway department. In the process of Bike booking.
1) there were private labor for packaging the bike who take much more money. No govt. labor were present for packaging the bike.
2) I had booked the bike with appropriate charge but when i came to receive my bike i had to give more charge on receiving the bike due to default of the transporting department in sending the bike with trains.
3) At the time of vehicle investigation , the investigator( Railway police) had taken the charge for investigation.
4) The transporting department officer is also taking some extra charge for transportation.
Now a days these type of corruption is increasing day to day. It should be banned. It demobilize the present youth and show negative attitude, behavior towards other and acts as a virus which help in spreading corruption in India. It should be banned.

This is Narayana skadiyala v v .I booked ticket from https://www.indianrailways.gov.in on 13/07/2011 10:02:08 user id is "skadiyala" Bank is state bank of india.But ticket has not issued.money has deduted from my sbi account on 13th july 2011,I cheched the website i.e http://www.indianrailways.gov.in/ site is under maintaince since last year .But It is now connect to irctc, I sent so many mails to [protected]@indianrailways.gov.in But Hi, I am waiting from last one and half year. Please resolve as per as possible. I attached a screen shot and attached this mail .
Ticket History
PNR Number NA Transaction Id [protected]
Train Number 17209 Train Name SESHADRI EXPRES
From KRISHNARAJAPURM (KJM) To RAJAMUNDRY (RJY)
Date of Journey 11/10/2011 Date of Booking 13/07/2011 10:02:08
Boarding At KRISHNARAJAPURM (KJM) Reservation Upto RAJAMUNDRY (RJY)
Quota General Class Sleeper Class(SL)
Booked By skadiyala Fare Amount Rs.1252.00
Service Charge Rs.5.00
Bank Name Payment Status

Refund Status: Processing
Processing : Under Process
Approved : Approved for Refund
Sent for Refund : Refund Instructions given to Bank
Refunded : Refunded in Account

Thanku
Nari kadiyala.

Dear sir,
I am parth kumar.i had booked a ticket(irctc.com) on 16 June 2012 from Hatidah jn to Kolkata jn
,but due to train late more than three hours as told by railway enquiry,i had filed tdr for that ticket at that time.but till now the money has been not refunded.i have filed the tdr on 17 June.it is about 98 days.
kindly filed one complain against irctc,and help me to get my money back.

Pnr no- [protected]
Transaction id: [protected]
Tdr reference no- ekt[protected]
Date of booking ticket:16/06/2012
Date of journey:17/06/2012
Date of Tdr file:17/06/2012



Accept my complain and take a serious action against IRCTC,so that i will get my money back.

thank you


Regards
Parth kumar
Indian school of mines,dhanbad
Jharkhand,India-826004
Email id:[protected]@gmail.com ,[protected]@gmail.com
Mobile no:[protected]

dear sir...
I had made an online reservation of two tickets on journey on 25th of september 2012. later on i had cancelled it due to some personal reason.
i had got a message that the amount will be refunded. but still the amount has not yet been refunded.
the details of PNR are as follows:
PNR No :[protected]

I Boarded the train no 14322 from Bhuj to Bareilly on 18th Sept'12. I took my seat in B1 compartment 15 minutes before departure. To my shock I found lot of cockroaches and couple of rats running around in the compartment. To this I complained to the attendent in uniform on the station. He directed me to Jr. Engineer. When I complained to him, he said, he will try to do it now otherwise something will be done in next station at Gandhidham. I was not satisfied with this reply as there was still some time for departure of the train. So I went and met Station Manager. I said that immediately action will be taken and got it announced also. But still no action was taken and the train started. Again I complained regarding the same to attendent. He said that nothing can be done in this regard. To this I asked for the complaint register. He replied that it will be available with TC who will board the train from Gandhidham. Even in Gandhidham I tried to locate the TC and file the complaint but still I am not able to locate him. Instead of a peaceful journey in AC Compartment, this has become a irritating and shocking journey for me till now. And the worse part is even the attendents are casual and irresponsible in their approach. I hope the necessary authorities will take immediate necessary action so that atleast other passengers in future do not face such agony.

Dear Sir

I booked my house hold goods (7 Boxes - properly packed, Sealed & having address sticker of Mr. Bhuwan Ranjan Arya, Kathauliya west, PO- Birahima Bazar, Dist Muzaffarpur, Bihar- 843127) from Gandhidham BG Jn to Patna on 15th September 2012 via train no- 15667 (Gandhidham - Kamakhya exp.) on the train ticket PNR no- [protected] (Passenger name- Pankaj / My Brother) & bill no- C901309.
The parcels were loaded at Gandhidham but after reaching to the Patna when we moved to the parcel office we socked to know that the parcels were not unloaded from the train. The parcel officer (at Patna) told us to wait for atleast 2-3 days more to get the parcels. He also refused to take any complain against this mishappening / negnligence.
I am a worrking proffessional & from Patna I have to move for Banglore for my next assignment. No body at Patna Parcel office is listening me.

Pls. help.

Regards
Narendra Vidyaniwas
[protected]

I am atul s tumane asst professor in engineering college. Yesterday(16 sept 2012) when I was traveling in sewagram express ticket collector of s-7 boggy react with me in very rude manner. Yesterday I was in mumbai for my sr section engineer railway exam and I had railway free pass for second class sleeper(in between mumbai to nagpur).But Tc of that coach snatched my railway pass with admit card without any explanation.And when I landed at jalgaon railway station there I have to pay 320 rs. Because I had no ticket. I want Justice for this issue. i want to complain against that Tc who snaTch my admit card with no reason.

TO
The Railway Minister,
Rail Bhavan,
New Delhi.

SUB: Complaint for loss of my luggage in train at Howrah station.

Respected Sir,

I am Kalimullah Ansari informing to you that I have lost my luggage from howrah station inside the 13005 UP HOWRAH AMRITSAR mail coach no B2 seat no 7. My bag was kept on my seat and I concentrated to note down phone no in notebook. Suddenly I noticed that my bag was theft by unidentified person. I kept forty thousand (40000) cash and twenty five thousands (25000) jewellery on that bag.
PNR NO - [protected]
I have lodged FIR in HOWRAH GRPF.
GDENO - 977
Case No 149/12
Date- 13/09/2012
I have attached the FIR scan copy.
Hope you will take necessary action. Thank you.

Yours faithfully
Kalimullah Ansari
Mobile No- [protected]
Debalpur Kalkathi (Near water tank)
Kharagpur
PS - TownThana
PO - Kharagpur
Dist - West Midnapur
PIN-721301

i have ticket waiting list an booked irctc 8th dec 2011 from ltt to durg 31 dec 2011 journey date train departure time 20:35 from ltt this train was late 8:30 hours late and next day 4:00 am departure my ticket update 2:00 am yours ticket conform i was check by Internet in 1:30 am but not showing this tkt conform so i was tdr 1st jan 2012 11:00am. and 9 month latter this ticket refeund 50% money my pnr [protected] 3tkt fare 1113 rupees and refund 555 rupees this is fraud by Indian railways of public and rule is very pour service.

I had booked a ticket from Mumbai to Howrah vide PNR No. [protected] and Transaction ID [protected] for my wife and children. the date of journey was 2/5/12. but when on 1/5/12 the chart was prepared, out of 3 tickets only one ticket was under RAC and rest two tickets were under waiting. so I filed TDR on 1/5/12 after preparation of chart vide no.ekt[protected]. but the same still shows as under process and the money is not yet refunded.

PNR No. [protected],, This was E-ticket booked thru IRCTC website online. Journey date 09/06/2012
I had not traveled on this ticket & filed TDR online on 13/06/2012.
TDR Ref No. :ekt[protected].

But I rcvd below mail from IRCTC on 7th Aug & reason was

Ticket was not surrendered within 12 hour after departure of train

But for E-ticket TDR can be filed within thirty day of Dep. Of train as per Railway Rules.

On Sunday, 2nd Sep 2012, I swiped the ATVM card for a 20/- Ticket to Burdwan at 4:10AM. The print didnot come out. My Balance was deducted. I went to the ticket counter asked about the ATVM machine, the person said the person on ATVM duty wont be in till 6:00 AM. I had to catch a train to Burdwan immediately as I had beed travelling for last two days. I could not wait for the counter to resolve at 6:00 AM. So I bought a ticket from the ticket counter and reached burdwan. At Barddhaman railway station I enquired about the same, they said they wont be able to do anything and I need to go to Howrah station. This seems ridiculous. Why do they not have an access to the database and see which ticket has been swiped and card not printed?
Why do I have to go to howrah to get this settled/refund?

Dear sir,
As I m dem sure that when all doors are closed and when there is no option left to solve our grievances only and only you people are there working hardly just to solve our problem not of thinking for your own profit.
I'm pleased to inform you that Indian railway are not on a mood to even reply for my plenty no of mails to all the department of railway board to refund my 2 ticket balance booked for Mangalore jn. to Delhi jn. which is not cancelled by the misguidenced by railway enquire people.

The matter is that at udupi jn.
Karnataka railway
enquiry people misguide us by
telling the wrong cancellation time for ticket they said at 8 am when
window open
till 12 noon u can cancelled your ticket we follow that and time was
before 7:50am at mangalore jn at counter people said u are late by 10
min now we cant help u.
our ticket was from mangalore to nizamuddin pnr no [protected] dt
17.6.12 by
misguiding by the railway enquiry at udupi we are unable to present
ticket on time
but instead we were there to booked new ticket of tatkal on mangalore
jn its pnr
[protected] dt 19.6

By guidance of complaint department officer at Mangalore central The original ticket which was not cancelled with a letter we send by
speep post to given address from complaint officer to division commercial mngr refunds ,palghat ,kerala.
After a month from palghat railway department an letter comes to us informing us that you should file tdr against uncanclled ticket.
But when I asked in Mangalore central the complaint officer said there is no provision to file tdr in your case, u only should do the original ticket with request letter courier to division commercial manager palghat for refund your 5000 rupees
So u are requested to take a prompt decision to refund our money
back.It would
be so kind i[censored] do so.
Thankyou
Warm regards
Mohit Miglani [protected],[protected]
J.B.Transport Co
Kothiwal nagar,
Moradabad.U.P.244001
India
Tel-2310311,2310551

I approached Gangtok Railway reservation counter on 01 Seo 12 for a reservation on 12505 NE Express on 06 Sep 12 from NJP to Allahabad and onward reservation from Allahabad to Jabalpur on 07 Sep 12. However the person on duty refused to do the reservation stating that the reservation for onward journey is not permissible.I would like to know under what rule is this refusal valid