Indian Railways Complaints & Reviews

The IRCTC online ticket booking web page has a defect,As per the railway rules I am not entitled for a refund , But the whole issue there is no warning message screen to alert to the passenger that his preference of berth is not allotted instead it goes directly to the payment option. I have put some of the screen Pictures of the booking screen Once you do the reservation. I have put some of the screen Pictures of the booking screen. The option is provided at the place where no one will Notice .Just above the code entry . The Radio button provided is always at ON with option NONE which has been highlighted by a box. Where it should be a CHECK BOX which should be made mandatory To be TICKED or else the software should not proceed further. I feel the placement of the booking option is wrong so railways software is solely responsible for mistakes committed by the user by over sight.
And this is confusing to the user and it has resulted in loss of Rs. 4800/= to me. If only There was a message window like the one which appears as soon as you select the senior citizen option that ID should be carried on travel as soon as we press the Go Button. I would have restrained from booking for the second time.

My parents was travelling with Train number 12542 from Lokmanya tilak station (LTT) to Gorakhpur (UP) on 28/10/2012. They have train schedule at 11:10 min AM.

We arrive at the station and at around 10:00 AM train was placed at the station.

My parents had a reservation in AC2 . We started looking for AC2 compartment and suddenly we hear an announcement that Train did not have AC2 compartment .It was was shocking and they announce that those have reservation in AC2 compartment either they have to traveled with sleeper class or cancel there reservation.

My parents don't have blankets and they were not in condition to travel with sleeper at least in this festival condition.

How we can cancel the ticket as we all know train reservation is pathetic.

We cannot afford to make cancellation at that time and parents has to travel by train in sleeper class who have already make reservation 3 month back..

This is pathetic management and people had to suffer with these type of incident.

I am not able to decide whom to blame????
Please, I need justice for this kind of suffering to my family.
This happens to me as a common people of India.

Hope this should bring some enlightenment to Indian citizen for mismanagement in Indian railways.

Whenever i have to book tickets in tatkal, i have to open the irctc site from 9.30 a.m onwards and even till 10.30 a.m site does not open. after 10.30 there is no scope of getting tickets confirmed, what is the benefit of changing your tatkal schemes when you are not able to manage the bookings at one time. Internet reservation scheme is a facility for people to avoid standing in que at stations then why are agents allowed to book tickets in tatkal scheme through Internet? they book tickets in bulk and then sell them in double rates. is online booking scheme to facilitate public or to provide easy and more business to agents???? you should take care that with such type of services public is facilitated who needs these facilities and not your agents. my name is Vinita matai and i have booked many tickets through irctc but it has never happened that i am able to book a ticket in tatkal scheme easily. the way people stand in que at station, agents block the tickets in Internet reservation then what is benefit of Internet reservation to public???!!!?? you should be actually ashamed of your services that with having number of technologies working you cannot serve the public at large smoothly and satisfyingly.
My email id is Vinita.[protected]@gmil.com
I expect a genuine and reliable reply to my query as soon as possible as you all being the RESPONSIBLE GOVERNMENT OF INDIA.

I was travelling by train no.12625 Kerala Express from Vijayawada to Jhansi on 21st Oct, 2012. Ours was a marriage party of 60 people and there was lots of baggage.when we got down at Jhansi station and while loading the luggage into the vehicles only my suitcase disappeared. With the trauma of losing my baggage just before a wedding I had to face the onslaught of not launching an FIR as the Jhansi Police are notorious for their bad behaviour and no action. I have gone through lots of mental trauma due to this. Mine was a black VIP suitcase.I[censored] find it pls call me at [protected].I would be greatly obliged.

Dear Concern,

I booked a ticket on 7th October 2012 for 2 passengers from Delhi to Kotdwar. On date of 13th morning due to some urgent problem i cancelled ticket for both of passengers, as the instruction by www.irctc.co.in-they have to provide me fefund by 17th October 2012 in their login website of irctc.co.in.
they have to provide refund of 592/- but till date of 18th evening, i don,t get any refund of my cancelled tickets.
for your reference i am mentioning details of transaction:-

Total charge of ticket:- 736/-
refund amount:- 592/-
date of journey:- 14th October 2012
date of cancel of ticket:- 13th October 2012
Transaction I.d:- [protected]
PNR Number:- [protected]


Kindly take action against this and give me solution.


Regrards,
V Singh
+91-[protected]
New Delhi

i had a journey thru Karnavati express from mumbai to ahmedabad my coach no. was D/11 which was just next from engine side, when train stopped at Vapi all the non reserved passengers started to enter in our reserved coach, then from next station the same thing happened slowly the coach was full o[censored]nreserved passengers it was like an local trains coach, middle passage was full of crowd, there was no place for my wife also to take my child to bathroom, after sometime some of passengers complained to T.C. but he neglected saying he can't do anything, what was the use of spending so much money for reservation, then near Surat station the train was suddenly stopped, i looked from window & i was surprised to see that some persons got down from train with a liquor bags tied under their shirts & trousers, the train was espeacially stopped for them to get down, one of the daily passenger said this is their daily basis , i was ashamed by looking at this , that our indain railways, who has name in Guiness world record , is doing such things, there is no maintanence of passengers , as well such shamed things are happening, i appeal to indian railways to take an immediate acton on this, & stop this stupid happenings.

DEAR SIR I WENT FOR TATKALIN MORNING 1.00 AM THERE I WAS BEHIND 5 PEOPLE AND THEN IN MORNING BY7.30 AM THERE WAS BEHIND 14 PEOPLE.THESE ALL PERSON ARE AGENT AND THEY ARE DOING DADAGIRI IF ANY ONE SAYS THE WHOLE GROUP OF AGENT MEMBER ARE BEATING BADLY TO ORDINARY PEOPLE AND RAILWAY POLICE IS ALSO SUPPORTING THEM. ME AND BEHING PEOPLE ARE WENT AND TOLD RAILWAY POLICE THEY WERE SUPPORTING AGENT AS THEY ARE GETTING COMMISSION .AT 8.00 AM TWO LADIES RAILWAY POLICE CAME THEY ALSO SEE US BUT THEY ALSO SUPPORTED THEM. SO SIR PLS SPOT ALL THIS DADAGIRI AT KANDIVALI STN.IF AGENT WILL COME FIRST IN COUNTER FOR TATKAL WHEN WE WILL GET CONFIRM TICKET. PLS TAKE MAJOR STEP TO STOP ALL THIS CORRUPTION

COMPLAINT DATE 17.10.2012
PNR [protected] DTD 14.10.2012
TRAIN NO 12102 JNANESHWARI EXPRESS
AC BOGIE NO B2-37
WHILE TRAVEL FROM HOWRAH TO MUMBAI
NATURE OF COMPLAINT
NO - TOWEL NAPEKEN PROVIDED TO ANY PASSENGER
NOT PROVIDED JUSTIFIED ANSWER
ALL 8 ATTENDENT OF ACBOGIE OF TRAIN WERE ILLEGALLY ON DUTY.
ALL WAS HAVING ILLEGAL IDENTITY CARDS - WHICH WAS EXPIRED ON 31ST AUG 2012 .
EVERY THING WAS ILLEGAL.
TC WAS ALSO SHOCKED .
WRITTEN COMPLAINT SUBMIYYED TO TC NO 48821 DTD 14.10.2012
SUPERVISOR OF ALL ATTENDENT WAS ALSO NOT KNOWING THE ILLEGAL I CARDS
CST OFFICERS HAS REFUSED TO PROVIDE ANY SUPPORT .
ALL PASSENGERES WERE UNDER THREAT & IN SECURED POSITIONS
ALL WERE UNSAFE.
RAILWAY POLICE OFFICERS WERE ALOS INFORMED . BUT NOBODY HAS SUPPORTED .
VERY BAD SITUATION.
LIFE OF ALL PASSENGERS WERE UNDER THREAT.
INDIAN RAILWAYS , VERY CASUAL APPROACH BY ALL OFFICERS.
PL NOTE THE SITUATION AND TAKE PROPER ACTION AGAINST ALL RESPONSIBLE OFFICERS .
REMOVE THEM FROM EMPLOYMENT .
ALSO PL COMPENSATE TO ALL PASSENGERS EACH BY PAYING RS 5/- AS COMPENSATION , BY CHEQUE FOR NON PROVIDEING TOWEL NAPKENES .
AND ALSO TRY TO IMPROVE SERVICES.
ILLEGAL BOGIE ATTENDENTS IS THE GR8 JOKE .
WILL U PL TAKE PROMPT LEGAL ACTION WITHH ALL RESPONSIBLE OFFICERS .
AWAITING FOR RESPONSE
THANKS
SHRIDHAR VYAWAHAR E - [protected]
BSC.MSW.LLB.
AKHIL BHARTIYA GRAHAK PANCHAYAT
SHIVAM APARTMENT ,MAHATMA NAGAR ,NASHIK 422007 ,MAHARASHTRA
email [protected]@sancharnet.in

I parceled a Bike from Pune station to Jalna on Saturday, still the Bike has not reached the destination(Jalna). Please tell me what it is to be done, so that I can check the status. Here are the details regarding the parcel:
Receipt No: E3101108
Luggage details: Bajaj Boxer AT (MH 21 F-4550)
Parcel date: 13th Oct 2012
I have also logged the complaint on the Indian Railway site, for which I have got the complaint number as follows
Complaint Number : W/SC/NED/[protected].
Still no reply from them.

Yesterday, at about 11 AM, I went to reserve a ticket (Train No. & Name: 12338; Shantiniketan Express (Bolpur-Howrah); Date of Journey: 25/10/2012; Class: ACC; No. of Seats – 2) at the Dum Dum Cantonment Computerized Railway Ticket Reservation counter (Counter No. 5). Regretfully saying that I left the address slot blank in the application form. At the ticket wicket the reservation clerk rudely said, "যাও! ঠিক করে ফিলআপ করে এসো" (“Go and fill it up completely!”). She was so furious that she crossed the boundary of etiquette ("এসো”). In addition, she went coarse against another passenger craving for a requisition form.

I did not say anything as I was mistaken. I filled in the form, stood in the queue, and went down to the waiting list. She asked, "নেবে?" (“Would you like?”). I said, “No, thanks”.

Kindly request her to say anything in a down and respectable tone unless a passenger or anyone else behaves wrongly. Our mother tongue, Bengali, is replete with respectable utterances like “যান, আসুন, নেবেন?” etc. Even the ways of saying "যাও, এসো, নেবে?" should carry the minimum bilabial honour. These are the primordial features of behaviour that a human being should walk with from womb to tomb.

Yours faithfully,
Dibakar Sarkar

cholan express is a day train. starts chennai 8.15 a.m reaches tiruchy 16.35 p.m. and on return journey starts tiruchy 9.35 a.m reaches chennai 17.50 p.m. so it is a hundred percent day time train. but originally it was running up to kumbakonam etc and there was sleeper coaches attached to it. but it runs up to tiruchy now. but the sleeper coaches are there and extra cost is plucked out from the passengers. railway may think that Indians are always sleepy and they will sleep even during day time. but we are blabbering on other side that we are going to become super power country soon. if rules are there that for changing coaches etc railway will have to get permission from ministry like that change that rules it self. don't say that we have to get permission from world health organisation W.H.O and World Bank and United Nations Organisation U.N.O.

Sir,
We are the regular passenger of Howrah to Katwa division.Every day we board UP 37745 to reach our destinations .Though the train scheduled to reach Katwa at 10.35 a.m but it hardly reaches in time.Similarly we board down 37750 from Katwa which scheduled to reach Bandel at 20.10p.m.Since one months it running 1&half hour late every night.Every day down Jangipur-Shealdah Passenger train comes to Katwa at 16.55 p.m and every day Katwa division allows this train to run in front of down 37750 local which getting it late.Then is problem with crossing,when a UP or down get into side line and waits another Up/Down train to come, it easily can reach next Station by this time and trere is no problem to do that.But for unknown reason every day in Dainhat,Agradeep,Patuli this train waits for 20-30 mints.ON the other hand if Late Jangipur-Shealdah Passenger leaves Katwa after down 37750 Bandel Katwa local then it will help the passenger to get linked trains in Bandel.For the passenger down 37552 Bandel-Naihati leaves at 20.30 p.m which can be easily boarded by the passenger by down 37750 Katwa-Bandel local.but due to late running of the train the passenger facing problem to catch down 37552 Bandel-Naihati local.Some times it causing problem to catch 37554dwn Ban-Naihati local.But if it runes in time then there is three(3) options open for the passengers.First 37752,then Jangipur-Shealdah passenger,if extreme condition 37554.On the other hand for UP 37745 Bandel Katwa local if time of crossing in Guptipara/kalna and in Agradeep/Patuli could be shorten then the train could reach Katwas on time .This is the small request as a passenger we have to make.Please listen to our need.Please do the need ful.

T.S. Krishna murthy- My mobile no. is [protected] and e mail id is [protected]@ yahoo.com. Some months back i had tried registering with IRCTC. I have forgotten my user id & password. Further the OTP sent in mobile is not known to me and confirmation of the same was not received in my said email. I am trying to register with IRCTC again but every time it sends a message that my mobile no is registered with IRCTC. However with OTP on mobile & Confirmation id in my email I am not able to proceed further. I do not understand why the IRCTC has not simplified the Regn. process. Kindly help in getting through my registration with IRCTC for easy booking of tickets.

I had to transport my bike from sambalpur to Bhubbneswar via train. But now a days it is most costly and much more corruption is inhibited to railway department. In the process of Bike booking.
1) there were private labor for packaging the bike who take much more money. No govt. labor were present for packaging the bike.
2) I had booked the bike with appropriate charge but when i came to receive my bike i had to give more charge on receiving the bike due to default of the transporting department in sending the bike with trains.
3) At the time of vehicle investigation , the investigator( Railway police) had taken the charge for investigation.
4) The transporting department officer is also taking some extra charge for transportation.
Now a days these type of corruption is increasing day to day. It should be banned. It demobilize the present youth and show negative attitude, behavior towards other and acts as a virus which help in spreading corruption in India. It should be banned.

This is Narayana skadiyala v v .I booked ticket from https://www.indianrailways.gov.in on 13/07/2011 10:02:08 user id is "skadiyala" Bank is state bank of india.But ticket has not issued.money has deduted from my sbi account on 13th july 2011,I cheched the website i.e http://www.indianrailways.gov.in/ site is under maintaince since last year .But It is now connect to irctc, I sent so many mails to [protected]@indianrailways.gov.in But Hi, I am waiting from last one and half year. Please resolve as per as possible. I attached a screen shot and attached this mail .
Ticket History
PNR Number NA Transaction Id [protected]
Train Number 17209 Train Name SESHADRI EXPRES
From KRISHNARAJAPURM (KJM) To RAJAMUNDRY (RJY)
Date of Journey 11/10/2011 Date of Booking 13/07/2011 10:02:08
Boarding At KRISHNARAJAPURM (KJM) Reservation Upto RAJAMUNDRY (RJY)
Quota General Class Sleeper Class(SL)
Booked By skadiyala Fare Amount Rs.1252.00
Service Charge Rs.5.00
Bank Name Payment Status

Refund Status: Processing
Processing : Under Process
Approved : Approved for Refund
Sent for Refund : Refund Instructions given to Bank
Refunded : Refunded in Account

Thanku
Nari kadiyala.

Dear sir,
I am parth kumar.i had booked a ticket(irctc.com) on 16 June 2012 from Hatidah jn to Kolkata jn
,but due to train late more than three hours as told by railway enquiry,i had filed tdr for that ticket at that time.but till now the money has been not refunded.i have filed the tdr on 17 June.it is about 98 days.
kindly filed one complain against irctc,and help me to get my money back.

Pnr no- [protected]
Transaction id: [protected]
Tdr reference no- ekt[protected]
Date of booking ticket:16/06/2012
Date of journey:17/06/2012
Date of Tdr file:17/06/2012



Accept my complain and take a serious action against IRCTC,so that i will get my money back.

thank you


Regards
Parth kumar
Indian school of mines,dhanbad
Jharkhand,India-826004
Email id:[protected]@gmail.com ,[protected]@gmail.com
Mobile no:[protected]

dear sir...
I had made an online reservation of two tickets on journey on 25th of september 2012. later on i had cancelled it due to some personal reason.
i had got a message that the amount will be refunded. but still the amount has not yet been refunded.
the details of PNR are as follows:
PNR No :[protected]

I Boarded the train no 14322 from Bhuj to Bareilly on 18th Sept'12. I took my seat in B1 compartment 15 minutes before departure. To my shock I found lot of cockroaches and couple of rats running around in the compartment. To this I complained to the attendent in uniform on the station. He directed me to Jr. Engineer. When I complained to him, he said, he will try to do it now otherwise something will be done in next station at Gandhidham. I was not satisfied with this reply as there was still some time for departure of the train. So I went and met Station Manager. I said that immediately action will be taken and got it announced also. But still no action was taken and the train started. Again I complained regarding the same to attendent. He said that nothing can be done in this regard. To this I asked for the complaint register. He replied that it will be available with TC who will board the train from Gandhidham. Even in Gandhidham I tried to locate the TC and file the complaint but still I am not able to locate him. Instead of a peaceful journey in AC Compartment, this has become a irritating and shocking journey for me till now. And the worse part is even the attendents are casual and irresponsible in their approach. I hope the necessary authorities will take immediate necessary action so that atleast other passengers in future do not face such agony.

Dear Sir

I booked my house hold goods (7 Boxes - properly packed, Sealed & having address sticker of Mr. Bhuwan Ranjan Arya, Kathauliya west, PO- Birahima Bazar, Dist Muzaffarpur, Bihar- 843127) from Gandhidham BG Jn to Patna on 15th September 2012 via train no- 15667 (Gandhidham - Kamakhya exp.) on the train ticket PNR no- [protected] (Passenger name- Pankaj / My Brother) & bill no- C901309.
The parcels were loaded at Gandhidham but after reaching to the Patna when we moved to the parcel office we socked to know that the parcels were not unloaded from the train. The parcel officer (at Patna) told us to wait for atleast 2-3 days more to get the parcels. He also refused to take any complain against this mishappening / negnligence.
I am a worrking proffessional & from Patna I have to move for Banglore for my next assignment. No body at Patna Parcel office is listening me.

Pls. help.

Regards
Narendra Vidyaniwas
[protected]

I am atul s tumane asst professor in engineering college. Yesterday(16 sept 2012) when I was traveling in sewagram express ticket collector of s-7 boggy react with me in very rude manner. Yesterday I was in mumbai for my sr section engineer railway exam and I had railway free pass for second class sleeper(in between mumbai to nagpur).But Tc of that coach snatched my railway pass with admit card without any explanation.And when I landed at jalgaon railway station there I have to pay 320 rs. Because I had no ticket. I want Justice for this issue. i want to complain against that Tc who snaTch my admit card with no reason.