Indian Railways Complaints & Reviews

Dear sir,

I have booked a steel trunk from patna to ranchi on 27/08/2012 vide lt no. A863202 & paid parcel charges of rs.485 as per the calculation sheet, but the trunk has not reached ranchi till 31.08.2012. At patna they were asking for additional money for loading the trunk in the train which I refused to give, then they told that they will not be responsible for loading in the train & there will be delay in loading...

Respected sirs,
My railway id username is MAGOTECHS and that of my wife is bhatgirija.
All of a sudden without any prior intimation railways have suspended mine as well as my wife's e-tkt ids,which was in use for years together. For my complaint mail they replied that same email id is used for both e tkt ids. I gave them different ids as I could not change profile due to suspension. Their reply is that they cannot remove suspension and hence both email id as well as mobile numbers are blocked by them for ever.
My complaint is that they cannot block my mobile for ever. I also demand demerages for causing undue troubles to both o[censored]s,mental agony and illtreat vide deficiency in service.
They are suggesting to create new id with different mobile number and email id. How does this solve their problem of duplication of ids?. More over I wish to have transactions and messages in my existing prefered mobile number ,which railways cannot block from railway e- usage.
However ,If you permit I can attach and send series of e- correspondance ,so that the issue may be more clear to you. Please guide me wheter there is any provision of forwarding emails written to care @irctc and their replies to you.
True and Humbly,
M Govinda Bhat.

Bike Missing
Complaint:
========

Respected Sir,

I have booked my bike (UP 70 AR 4387 fromAllahabad JN, Uttar Pradesh toAnpara Sonebhadra, on 18th Aug 2012 and they loaded on 19th Aug 2012 into Triveni Express and with booking number [protected]. Still i didn't receive my bike and went to railway station for 4 times they are not responding properly. Could please look into this issue and let me know how to approach the things. I didn't get perfect information from any one.

Could you please do needful as soon as possible.

Thanks,
Dileep Kumar Pandey
[protected]
Email: [protected]@gmail.com

Last week I was travelled in a Porbandar del exp. I was booked a 2nd Ac coach. But the condition of coach is very worst and AC is not working properly and there is only 1 charging point for 6 berths. there is not a single charging point for side berths.The coach is made of 1994 as the superinterdent told us. 3rd AC coach of same train is very well as we pay a huge amount but there is no luxury. Please take a strict action against them.and punish the culprits who are responsible for this.

Hello sir,
I M traveling by train dated[protected],pnr no:[protected],train no:12191 ,new delhi to jabalpur,sir when jhansi station come's , I am going to plateform an purchasing a ice cream sales man saind its 30 rs ,I said in ice cram print only 10 rs how would I pay double ,he said (lena ho to lo nahi to jao)then I go to another shop n purchase,amul milk bottel ,again same bottle print 17rs but he wont's 20 rs,I M said they said same answer (lena hai ka nahi ,wara jao)in shop they stick a paper(only give print value)but no shop keeper dosent follow this message words,then I M very depressed and going to tc and said, can I complain against the shop keeper,he said going to ssp railway office and said all these,but my train now gone ..so afet I came back to delhi then make a complain against him,so sir plz take stick action against him and plz do needful ,and plz send me replay...thanking u sir

I traveled in Rajadhani Express 12432 on 5.8.12 [PNR [protected]] from Nizamudhin to Kannur along with my family. The quality of food supplied was very bad. They are packing some item of foods at the narrow space available at lavatory side!. The chappatis supplied in a aluminum foil cannot be called as chapptis. It was a sheet made up of some kind of flour. They have supplied toffees worth 50ps instead of sweets. Fruit juice is seen replaced by lime juice. When I asked for complaint book they refused to give the same. It is very pathetic to note that the persons who served the substandard food are begging the travelers for TIPS at the end of the journey of the passengers! A complaint is being sent to the IRCTC and Railway.

R.P.REMESAN, KANNUR, KERALA

My travel date from Pune to Bhopal was 10 Aug 2012 and returning date was 12 Aug 2012. I booking returning ticket(i-ticket) on 28/7/2012.
As i didn't received return ticket till 10 Aug, there was no option to go except to canceled the trip.
I received this courier information on this Saturday of 11th Aug 2012.

This trip was very crucial for me, I was going there to attend the exame.

E I didn't had courier information, otherwise i can try to contact. Railway should provide the courier detail to the customer to avoid such a incident.

Kindly, let me know how can i file the case against railway.

My mom Nirmala Bajaj was traveling from kolkata to Jaipur on 14th August 2012 by jodhpur express vide Train No 12307, coach no B3 , seat no 28 , Ac 3 tier PNR No [protected].
At night on 14th August around 12.00 she slept and when she woke up at 4 am next day her purse was missing , She has filled a FIR Form and submitted it to the head TC Mr S Lal who was present in the compartment,

Details of particulars
2 Samsung Mobile of around 24000
1 canon camera of 13000
gold nose ring 20000
Cash 19000
And some miscelinious items of 5000 approx

expecting your earliest action on my complain...
Thanking you,
Manoj bajaj
[protected]

TOUT ACTIVITY

This is to bring to your kind notice that a Active TOUT Name (GOUR , BABU, NEPAN, etc) is Illegally purchased Bunch of Railway Reservation Tickets for Durga puja vacation, Ticket & Tatkal ticket reguarly at Raiganj & Kaliyaganj Station railway reservation counter & with involvement of railway counter personnel. A lot of money is involved in there dealing, we common people are suffering an can not purchased Ticket,
Sir we collect some information:-
one railway counter man says that deatels :- (ONE TOUT PHONE NUMBER [protected],Address is charilpara ,near Kisholay school,Kaliyaganj,ONE TATKAL Ticket rate Rs400 to 500 extra, Durga Puja ticket Rs 200 extra)
Pls look in to this matter immediately & take proper action.
Thanking you
Raiganj & Kaliyaganj People

sir
i am a regular passenger of train no 56310 nagercoil to trivandrum passenger.in the last one month no light in the train at morning (not in a compartment the whole compartment),and the train passing a tunnel of 600m and shortage of
compartment.many people mainly ladies are struggling because of no light.This is our indian railway

sir,i am going Ranchi to Chennai in dkolkataated[protected] by train but reservation is not clear(waiting).i send passenger foil(ticket deposit receipt) in address, chief commercial manager(refunds),south Eastern Railway,14,strand road,9th floor,kolkata-700001. yet no receip money(1224Rs) for me
detail
Train no-13351
Reservation Ticket No[protected]
PNR No-[protected]
Station RNC to MAS via MR
Class-3AC
Total charges-1224Rs
my details
Name-DINESH SINGH
BIT Mesra Ranchi
thank,hope some do

My new ADIDAS joggers got stolen from the A2 coach of Kalka Mail(12312) train by a gang of swindlers when the train had stopped at Old Delhi Railway Station early in the morning. They faked themselves to be waiters/attendants on the coach and tricked me while asking several times if I'd take lunch. I did not even imagine such a thing happening in an executive coach of an elite train like Kalka Mail! The attendant was also not present in the coach by the time I realized to complain while approaching Tundla. I had checked all over the coach with the help of co-passengers but to no avail!
Presence of such miscreants can also be attributed to another of my experiences on Unchahaar Express 2 years ago, while the train was stationed at Old Delhi in the early morning hours. I noticed a shabby-looking, unkempt boy looking all around the vacated berths and finally came and perched on a side-lower berth close to me, with his eyes glued to my laptop bag. I was on the lower berth and in a moment he came and sat on my feet with his eyes fixed on my laptop bag. I was frightened. I requested him to go and sit somewhere else when he at once disappeared out of my sight. The very next moment I saw a policeman following him through the coach. I was fortunate to have been safe that day, but we should not be rest assured.
Both the above experiences were highly disgusting.

The safety and security of passengers in the Indian Railways is now questionable. Being a girl, my parents allow me to travel alone in a 2AC compartment of trains like Kalka Mail and Unchahaar, but now it's a matter of grave concern. Why should one pay more for a 2AC just to get robbed? I'm sure of a gang of swindlers present at Old Delhi Railway Station.The matter should be looked into and corrective measures should be taken at once to avoid inconvenience to future passengers. These incidents are warning sign to beware as this may just be the beginning of something heinous the way such swindlers are given liberty to have their own way!

Respected Sir,

Through this complain I would like to bring to your notice the worst maintenance of railway coaches by Indian railways. This Tuesday, 31st Jul, I traveled from Surat to Chennai in Navjeevan Express in S1 coach. Despite paying around Rs. 500 per ticket, railway is not able to provide us the basic necessities,

1. Toilets are not cleaned/washed. Continuous Foul smell can choke passenger whose tickets are reserved near the toilets. (Navjeevan Express reached Ahmedabad around 8 pm and it starts for Chennai next morning at 6 am. Thus railway workers has enough time to clean the coach and wash the toilet)
2. Tap water is not coming in the wash basin and one of the 2 toilets. I assume either tank was leaking/broken or it was not filled up at any of the major junction throughout the journey.
3. Aluminium plates indicating the seat no were missing and leading to confusion among many passenger. Also missing were all the bag hangers. I assume that they were stolen or the coach was very old.
4. Light & Fan switches were broken and thus passenger had no control to turn them off.
5. S1 being the 1st coach after AC coaches, we experienced lot of trouble due to lot o[censored]p-down passengers traveling with general coach tickets but getting into reserved coach. All unreserved passenger occupied the place around the toilet thus posing difficulty to passenger trying to access toilet.

I would like Railways to take action asap. Pls. replace the old coach and atleast provide the passenger with hygienic coach/toilet.

Thanks,
Sohil Shah
65, Jeremiah Road,
Vepery, Chennai - 600007

Respected Sir,


I have cancelled my e tickets on 14.06.2012 MY Transaction id and pnr no were as follows.

Transaction ID PNR AMOUNT
[protected] [protected] 390
[protected] [protected] 680

IRCTC Sight is showing status as refunded, While I have not received refund till date in my saving account. Please resolve this matter. Date of journey was 15.6.2012 and I have cancelled my tickets on 14.6.2012.


With Regard,

Satvinder Ahuja,
Branch Manager,
LIC OF INDIA,
BRANCH OFFICE,
DMKT, MAHESH NAGAR,
AMBALA CANTT

[protected] [protected]

Dear Sir/Madam

I have booked an eticket in RajDhani Express for journey from Guwahati to Dibrugarh on[protected] vide PNR No [protected] &Transaction ID: [protected]. The train was delayed more than 3 hours Due to Disturbances in Bodo areas. The Train infact was late more than 36 hrs or so. Therefore, the ticket was calncelled filing TDR No Ekt [protected]. The said money is not refunded as yet by Indian Railways. The refund may kindly be processed.

With Regards,

CA M.P. Bagaria

HELLO
TODAY I HAD TRIED TO BOOK TICKETS FOR GOING TO JAIPUR BY ASHRAM EXPRESS ON 7/11/2012..{TRANSECTION ID [protected]} and ALSO A RETRURN TICKET BY THE SAME TRAIN ON 11/11/2012..{TRANSECTION ID [protected]}

In both the cases the amount has been deducted from my account but the ticket is not confirmed....i want the refund back or booking of my ticket..as soon as possible.

HOPE THE ACTION WILL BE TAKEN SOON..
THANKING YOU,
HIREN SHAH

Our honourable railway minister is responsible for the financial collapse.Our great PM & Mamata didi is also responsible for creating this financial mess.Our minister is not bothered about job he is happy because he has got a ministeral berth.The finances of the world's second largest mover of passenger & largest employer is in really in a very bad state.Bur Mr Minister is not bothered to spend money lavishly on himself by availing a GM saloon facility in the coach carrying our minister to Chenai after the train tragedy.The minister better quit his job & sit at home.

Dear Sir/Madam,This is Aditi from Lonavala.
Working in a private sector company as a Sales Associates in Talegaon,Pune.
For my service,I am traveling daily by Lonavala - Pune Local.
As like me there are many peoples who travels with me to talegaon and come by same train 6.08pm till lonavla
Morning time of the Local from Lonavala is 8.20 am.and return by 6.08pm local in evening from talegaon.

but now that 6.08 pm local became a talegaon local,so we don't have any local for lonavla directly after one hrs.we reach lonavla at 7.30 and 8 pm at home.and during the monsoon season local are always late.many ladies are facing a problem due to this local.mostly the talegaon to lonavla people don't have any local between that.

This is the practical situation of all the peoples while doing up and down.


requesting you to please consider this complaint and make the necessary changes as soon as possible.


If you make evening time at 6.08 pm local direct to lonavala everything will be fine.atleast we will reach at home on time


Regards,

Aditi Kotasthane

i myself varuna chaturvedi, i travel everyday to my office at dahisar by local train. As

I am 8 months pregnant and i board handicap compartment of local train as per the rules.

Me & other female face an issue of harrassment by other commuters stating that we are not allowed to board as we do not have any certificate for the same and if boarding is allowed we are not allowed to sit.

i have...

I had booked e tickets for my family.The tickets could not be booked as there was some problem with the network but the money was debited from my SBI Account thru netbanking.I am yet to get my money refunded.
The details are as under.

a) Transaction ID [protected] Rs 1176 Dated 15 Oct 2011.
b) Transaction ID [protected] Rs 2071 Dated 07 Jan 2010.
c)Transaction ID [protected] Rs 160 Dated 15 Feb 2012.