Indian Railways Complaints & Reviews

Dear Sir / Madam,

My bike was sent from bangalore to Delhi booked on 10th June, 2012 at Yashwantpur railway station. As i wan not travelling in train therore i enquired the parecl officer about the expected delivery date at the time of booking. he informed me that Parcel WAN is already booked and their is no space for next 3 days, it will be loded from banglore on 13th June and reach to delhi on 15th June.

Since 15 i was calling parel office daily to enquire recipt of my bike but they clearly mentioned it's still not recived. Today i called Banglore enquiry office and came to know that my bike was loaded on 12th June and it must have reached by 14th June. today i rush to parcel office and got shocked when office asked me to pay Rs 1940 /- penalty for delayed recipt.

Rule Says : First 6 hours free than Rs 10 /- per hour
Their is no cap on maximum penalty

I have never seen such an aggresive penalties imposed by indian government.

Moreover there is no warning and information written on booking recipt about such penalties.

If you have such aggressive penalties than this is railway's responsibilities to intimate customer about reciept of parcel.

I am not in position to pay such high amount to railways, please log a complain against railway in the interest of aam Jants of India.

Thanks

Manoj Goel

SIR,S
I WOULD TO LIKE TO INFORM YOU THAT I HAVE TRAVELLED MANY TIME BY SANGAM EXPRESS TO FATEHPUR, BUT ALWAYS COACH POSITION SYSTEM DISTURBED. DUE TO MISMANAGEMENT OF SLEEPER COACHES I.E. S1 BEHIND, S2 AHEAD, BETWEEN S1 AND S2, THE COACH NO. S4 IS ATTACHED. OCASSIONALLY S4 IS ATTACHED BEHIND AC. MEANS NO CRITERIA OF SLEEPER COACHES MANAGEMENT.
DUE TO THIS PROBLEM, WOMEN AND CHILDREN FACES MUCH PROBLEM AND INJURED TO CATCH THIER ALLOTED COACHES.B
I REQUEST TO RAILWAY BOARD TO LOOKINTO THIS MATTER. IN FUTURE MIS HAPPENING MAY OCCUR.
TKS FOR QUICK ACTION.
AHMAD

I'm traveling from Hyderabad to Agra in Kongu express. Train no: 12647; date: 11th June; Coach No:A1; PNR No:[protected]. Though Indian railways is charging exorbitantly more price for passengers, in this train I experienced that they are treating passengers badly. The bedsheets given to me were dirty and had hundreds of BEDBUGs which almost killed me with so many bites on my body and face. I am completely sleepless all the night. AC...

OUR JOURNEY WAS FROM NGP TO HWH AND 3 PASSENGERS WERE THERE pnr number was [protected] date of travel was 03 june 2012 AND THE WAITING LIST WAS JUST 1 AND 2 BUT THE TICKET CHECKER DOES NOT ALLOTED THE SEAT TILL HOWRAH!!! HE GAVE THE ALLOTMENT TO PASSENGER HAVING GENRAL CLASS TICKET BY TAKING MONEY.. HE DEMANDED FOR 2000 RS FOR 2 SEATS BUT WE WERE NOT ABLE TO GIVE THE MONEY SO HE REFUSED TO ALOT THE SEAT.. THE AC COACH ATENDENT ALSO SAID THAT HE WILL TAKE 800RS AND GIVE HIS PLACE TO SLEEP BUT WE REFUSED.. WE TRAVELLED THE WHOLE JOURNEY BY STANDING THE WAS LADY ALSO KINDLY TAKE THE STRICT ACTION AND ALSO help in getting REFUND of OUR MONEY...

I booked a ticket through IRCTC. Due to some reasons I could not travel on the journey date and also forget to cancel the ticket. IRCTC has denied the TDR claim stating "With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : REGRET/02.05.12/WR and the reason being : 09951-WR/OL12 Ticket was not surrendered with in 3/6/12 Hours".

As per my knowledge, there is no surrender rule for this kind of situation.

I filled the TDR on March 27, 2012 and the date of journey was March 20, 2012. The reason for TDR stated was "Passenger Not Travelled" and as per rules, TDR can be filed only after 24hrs of train left and within 30days from the journey date, which was followed by me. The date of Journey was march 20, 12 and TDR was filed on March 27, 2012; which was well in time as per rule.

A screenshot for the TDR process is attached for your reference.

Hi, I am travelling to virar from andheri since last yr in first class. But I have never seen any tc over there during office hours. Now a days lots of beggers, hijras n people having second class pass are traveling in first class. Also if any one is talking to them, then they are always arguing and fighting in the coach. If we are paying for first class pass, then how you people can allow them?? if we r complaining to station tc, they says we cant go and check in crowded coach. R they takes salary only for nothing.. kindly take the action asap.

Railway Parcel undelivered
I had sent my books through railway parcel on 03 Feb, 2012 from Jalna to Ludhiana. At the booking office they told that it will be delivered within 3 days but I have not received it till date. When I inquired at the railway office they didn't answer and told me to wait for some days. I am tired of going to booking office .

Parcel details recipt no.675398
Date of booking 03/02/2012
Train no. 2715
Train name . Suchkhand Exp.
Load on date 05/02/2012 FSLR

Please do needful.

Thanks


Muley.S.C.
mob [protected]
PARBHANI.(M.S.)
E-mail ;- [protected]@rediffmail.com

I am registering this complaint on behalf of my sister and mother. They are travelling from Bhagalpur in 12349/BGP NDLS express (date 4/June/2012). This summer due to excessive heat and high temperature, we took 2nd AC ticket. They boarded the train at 5:30 PM. It is 7 PM and till the moment, the AC is not working. Its is like hell. A heated closed compartment with no AC is like furnace. I feel Slipper class was more comfortable as it had open windows atleast for air circulation. My mother is a senior citizen and she is not feeling well due to the extreme hot condition inside the compartment A1.

My sister talked to TT but no help and the attendant is un-traceable. There is no bed sheet, pillow and other stuff not given so far. It is the worst service ever faced.I have asked my sister to ask for the complaint book, but I am sure they will not provide it to them. I got this site, luckily and hence putting my grievance.

PNR: - [protected]

Booking details:
PNR No [protected] Train No 12880
Train Name BBS LTT SF EXP From R
To LTT ........Date.......... [protected]
Class 2A
Boarding Point RAIPUR
Reservation UptoLOKMANYA TILAK TERMINUS
Quota General


Note… train not started on time..late for more than 5 hours..from Raipur…..pessengers not travelled..
TDR..filed online on 16.07.2011..IRCTC
TDR.zone..CR..ref.no..ekt.[protected].

.refund amount of Rs.1117/ - done on 25.05.2012..instead of Rs.2234/- .
.request for further refund of Rs.1117/- because if train is late more than 3 hours and passengers not traveled than full refund is to be done.. so please do further refund of Rs.1117/- ........thanks.........................

I traveled on[protected] from Suratgarh to Jaipur train no. 09733 Hanumangarh- Kota special with a 3rd AC ticket PNR NO. [protected]. Before boarding in the train on inquiring at Suratgarh railway station it was told that my ticket is Wait list 1. on boarding the train ( Coach B1) and contacting with the Conductor Mr. Arif Siddiqui it was told that i am on Wait list 4 and can`t travel in 3 tier. I came to know that there is some space in A1 Coach( AC 2 tier) so requested him to upgrade the ticket with additional difference payment. He state way refused that there is no space in any class but on the other hand allowed no. of other passengers with higher wait list or ordinary tickets to occupy birth for example : B1 - 64, A1 - 36. This process of issuing birth got continue through out the night and i was not allowed even a seating place up to Jaipur so i have to stand in the toilet area through out the night. On making objection on this i said that it is your mistake that you are having a wait list ticket, if i had an ordinary 2 nd class ticket than he can upgrade my ticket to any class with confirmed birth.

Was it my mistake that i have wait list ticket ?
Should we buy an ordinary ticket and offer bribe to the conductor in place to the Railways?
Conductor has full authority for such harassment to allow more than 4 passengers issuing birth without Confirm/ wait list ticket/ RAC ? We do not have any right to find the actual status.

Is it possible that no birth got free during this long journey from Suratgarh to Jaipur ?

I was following him through out the night for a seating place only but he does not have humanity as nothing is possible in the country without bribe for which a govt employee is openly creating the circumstances ?

RAJENDRA P. SHARMA, JAIPUR , [protected]

I BOOKED MY MOTOR CYCLE AT KHANDWA JUNCTION FOR TRANSPORTING THE SAME TO NEW DELHI
THROUGH LUGGAGE TICKET( BUILTY NO. B289323) DATED 28.09.2012. I REACHED NEW DELHI ON 30.05.2012
I AM SEARCHING MY BIKE DAILY FROM 30.05.2012 ONWARDS AT PARCEL OFFICE SITUATED AT NEW DELHI RAILWAY STATION. I AM BEING TOLD BY THE PARCEL OFFICE THAT THE CAPTIONED BIKE IS NOT REACHED HERE. WHERE AS AT KHANDWA I WAS TOLD THE BIKE WILL BE LOADED ON 29.05.2012 ITSELF AND IF DELIVERY OF THE VEHICLE IS NOT TAKEN WITH IN SIX HOURS DAMMERAGE WILL BE CHARGED @ RS 10 PER HOUR. I AM INCURRING FARE ON DAILY BASIS TO CHECK THE VEHICLE AT NEW DELHI STATION. I AM ALSO LOOSING MENTAL PIECE. I REQUEST TO DELIVER THE VEHICLE AT EARLIEST WITH COMPANSASSION INSTEAD OF DAMMERAGES.

KUMAR SINGH
[protected]

I was a frequent traveller by the Rajadhani express.my first option to go by was always by Rajdhani.But few years ago, they have altogether degraded the quality of service in these trains. Yesterday also, I along with my daughter boarded from New Delhi (12314-Sealdah Rajdhani - PNR NO [protected]) The quality of food in Rajdhani Express is just pathetic.Do they think the passengers travelling in it are just worth of their degraded standards??The food course menu have been changed to inferior quality only (Thanks to removing IRCTC service and bring in Private one (Obviously only after getting a hefty bribe) .Cleanliness remains just another question unanswerable.Stinking toilet, dry tap are just add on this miserable and unforgettable journey. As if Railways is doing SEVA and not charging anything from the passenger.Its pity that they charge so much money for such a inhuman service.Like most of the government serices in India, this too lies in peril.
Sau main se Ninyanwe Baiman, phir bhi Mera Bharat Mahan

Mausmi

Waiting list system itself is a fraud. I will explain the modus operandi here:

IR permits 300 tickets to be booked under waiting list for sleeper class for non-tatkal quota if the train has 10 sleeper coaches of non-tatkal quota. IR does not permit waitlisted passengers to enter sleeper coaches but permits RAC passengers to enter sleeper coaches. IR does not display the 'rule information board about waitlisted tickets' at reservation counters. If such board is displayed, no one will purchase waitlisted tickets. IR displays that information on chart. Most of the people do not read charts inserted on coaches. The train halts two minutes in station and passengers hurry in boarding the train and do not think about reading the chart. When TTE asks the waitlisted passenger to pay penality, then argument happens between TTE and the passenger but the passenger cannot understand why waitlisted passengers are not allowed to board sleeper coaches. While the maximum waitlist permit is 300, it is not possible to allow 300 waitlisted passengers in 10 coaches. If IR is not able to provide accomodation to waitlisted passengers, then waiting list system should be abolished. IR should not cheat passengers by issuing waitlisted tickets.

I became aware about this fraudulent system while traveling from Visakhapatnam to Rayagada. I traveled from Visakhapatnam to Rayagada with confirmed ticket. IR didn't display any board in station or reservation counter containing information that "Non-confirmed waitlisted tickets are not valid". They displayed the information at bottom of the charts that are not read by many. Long distance trains halt for 20 minutes at Visakhapatnam station. So, I was able to read the chart. If a private business firm cheats it's customers, we can file case in consumers' court. If the government cheats people, then to whom should we complain?

Following was one of my experiences about Indian Railway. On 01.06.12 I was traveling by 12871 UP Ispat Express from Kharagpur to Rajgangpur. Before reaching Rajgangpur the train stopped at the outside of the platform. Usually all up trains arrive in platform number - 1 at Rajgangpur. After 15 min. it again started and arrived in the middle line in which through train usually passes. There was a train standing in platform number-1, it would be better if 12871 UP Ispat Express would be arrived in platform number - 2 or 3 as there was no train. All aged, ladies and children passenger were in great trouble to get down from the train on the line in between two trains, walking with their heavy luggage along with the line and climbing the platform with their heavy luggage. Moreover it was very difficult to get down to line with heavy luggage from the train as stair case is usually short and inside. Accident may also occur if any train would come in down line or through line. It would be better if this train was signaled after departure of the train in platform-1. As there are many accidents happening in India due to poor signaling, this type of carelessness of railway may cause another fatal accident. Railway authority and administration should take care after such cases so that there will be no repeat of such incident.

Subject: Grievance and complaint on Misbehavior of TC, Shri. R.S. Prajapati (working at Bombay Central Station, Chief Ticket Inspector Office, under Senior DCM, Railway Phone No.[protected] on Mumbai Rajdhani, Train No: 12952, PNR.No.[protected] on 25th May, 2012 for beating, pushing, giving bad words/slangs and snatching mobile of my son aged 19 years.
Dear Sir/Madam,
My son( Aditya Hiremath) boarded at Delhi railway station on Mumbai Rajdhani train, Train No: 12952. PNR No: [protected] on 25th May, 2012 with a Waiting list E-ticket. He was not aware that travelling with W/L e- ticket is treated as travelling without ticket. He was travelling alone and was under impression that the ticket will be confirmed and he thought he had a valid ticket.
The train had already left Delhi, when Shri. R.S. Prajapati, T.C. in the aforesaid train misbehaved with my son. Shri. R.S. Prajapati beat him, pushed him and snatched his mobile and kept his mobile in his custody for nearly three hours. This can be checked with the service provider -Vodafone which will show none of the call has been received till the mobile was in the custody of the ticket collector. He neither picked up the phone inspite o[censored]s calling nor did he give the mobile to my son. Some co-passenger (Co –Passengers Cell No: [protected]) gave his mobile to my son to make call as my son was continuously crying and pleading not to beat him. Shri. R.S. Prajapati has played with emotions of my son and not allowed him to contact his near and dear ones during his suffering/hardship. While T.C. was beating my son, my son was on call and talking to a station master from Daund and he has heard the cries of my son requesting and asking the reason behind T.C. manhandling him. The station master name is KASHINATH SINGH (CELL No: [protected])
Shri. R.S. Prajapati fined my son with Rs2990/- ( Receipt No:692085 from Delhi NCR to Kota) and I have no complaint for charging fine. He handed over my son to Chief Ticket Inspector at Kota. My son did not have the money, and as it was night no money transfer could be done, but my family friend gave the money and he was relieved and he took a ticket for Paschim Express and reached Mumbai. We don’t have any complaint reading the fine as the T.C. must have done it as per the norms of railways. The grievance and complaint is he should have fined my son and asked him to get down in the next station, but he has beat him, pushed him, given bad words in the name of my son and his parents and snatched his mobile. Moreover when my son made call and requested him to speak with his near and dear ones he denied.
My son has psychologically, mentally and physically suffered for more than 20 hours without food and any doctor’s treatment. He was suffering with pain due to the push, slapping and beating by Shri. R.S. Prajapati. We have taken him to doctor on his arrival to Mumbai.
It is my request to take stringent action against Shri. R.S. Prajapati. If nothing is done, I will be forced to take action for dishonor (Manhani) and maligning the reputation of my son in public. Please don’t give me the opportunity to do so. I will provide his medical treatment details and any other valid documents, if required. I will co-operate fully with the investigation.
Please take action.
Dr. Saroj Hiremath,
Pune
[protected]

Dear Sir,
Yesterday I approached to Durg Railway station Parcel Department to book my Hero Honda in Train No-12768 (from Durg to Nanded) on 30th May'12 at 14.00 because this is weekly train and suppose to leave station on 31st May'12 at 4.05. But parcel department officer refuse to book the bike. We have taken a pain in this 45 Degree hot climate to book my Bike but refusing by parcel department created problem as I have to return back to home in same hot climate. This department is full of corruption. Kindly visit as surprise check and take serious action against this department.


Thanks and regards,

Ankur Mishra
Bhilai

Sir, My wife and two children travelled in 3AC in Kanyakumari-Howra Expresson[protected] from Madurai to Visakhapatnam. The ticket was released under EQ quota. (So identity is automatically proved). The ticket was purchased in February through Railway counter. My wife carried colour xeroxed laminated copy of ID. But the Squad people refused to accept her identity and levied penalty for three passengers. It is not understandable, when the rules mandate carrying of ID for one passenger, the fine is levied for three passengers. The purpose of rule is to avoid impersanation/Exchange of tickets. When the ticket is released under EQ, where is the question of exchange of tickets. How can one refuse colour xeroxed id, when the original of the same is issued by Government of India. The "original id" should be understood as "Not a fake ID". Hence the Copy of original ID should also be treated as the Original ID. Can anybody help me to get refund of the excess amount collected.

Baskaran BR

Sir,
At Ernakulam Junction, the contractor is charging excess parking fees. he had deployed goons and thugs who doesnt have uniform or proper id cards for the same. Parking fees prescribed by railways is depicted. However they are charging excessive fees. For 1 hour railways had prescribed fees of Rs2 for a motor bike. However theese goons are demanding Rs 5 or even Rs 10 for the same. While questioned they charged against me....

Sir,


On 27th April, 12, I traveled from Nizamuddin (Delhi) to Ernakulam by Swarna Jayanti (Train No. 12644) in IInd Class Sleeper Coach S-1. Passenger amenities provided in the coach were very very poor. Some of the irregularities observed are as under:
- My journey was 48 hours i.e. from Nizamuddun to Ernakuolam and there was no water in the compartment neither in wash basin nor in toilets after 24 hours till the end of our journey.
- Almost all the seats of the compartment were torn
- The wash basin was leaking as a result spreading of water in and around door and entrance of the compartment

- The toilets were not at all clean
While returning from Ernakulam to Nizamuddun by Mangla Express (Train No. 12617) in Coach No. S-9 on 11th May, 2012, the train was such a scrap that when it was raining outside, the rain water was coming from the roof and most of the glasses in the compartment, in my life I have never been through this sort of journey where no one is to help you, when I asked the TT, he said "it is happening all the compartment and you can give your complaint in the suggestion book.
More over rain water made my birth wet, my clothes and bedding got wet from water coming from the Roof, whole night I was sitting in the corner of my seat which was a bit dry, no one to help, same night I was caught in fever and cough as well.
This is very disappointing and ridiculous; if this is the condition of india's best train, then what is the situation in local trains?
I take the opportunity to request the competent railway authorities to please look into it and see that passenger amenities are to be provided in a good manner.

With kind regards

R K Pillai
179-A, Pocket A-3,
Mayur Vihar Phase – III
Delhi – 110 096
Mobile: [protected]

My PNR no. [protected] and I was travelling from Mumbai CST to Howrah, boarded on 17.05.2012, train no. 12809.
NO HOUSE KEEPING ATTENDANT WERE FOUND IN THE TRAIN AND THE COMPARTMENTS WERE NOT CLEANED DURING THE COURSE OF JOURNEY, THE TOILETS WERE ALSO NOT WASHED AND CLEANED DURING 17.05.2012 TO 19.05.2012, WE ARE PAYING FOR THESE UTILITY SERVICES, BUT STILL WE HAVE TO TOLERATE SUCH IRRESPONSIBLE ACTIVITIES OF THE RAILWAYS.

DO TAKE CARE OF SUCH HAPPENINGS.