Indian Railways Complaints & Reviews

I have booked my bike to parcel office kalyan on 19/06/2012 to akola station i did all formalities like documentation and fees, that officer commit me that you will get it after 3 days, and he asked for extra money but i refuse his demand and paid only govt fees, but still i have not received yet. my name is Pavan Deshmukh from akola the receipt no is C700390.
parcel of Bajaj Pulser bikr from Kalyan to Akola.
Please help me......

I willing to do strict action against this corrupted employees of Railway dept. they are relay very corrupted.

Dear Sir/Mam,

I have done my reservation of NDLS RNC GRATH EXPRESS (12878) of
4th JULY from the Ranchi station Window ticket counter. Right now I
am in Panipat and I have to cancel this

NDLS RNC G RATH window ticket from the Panipat station which I have
booked from Ranchi window ticket counter. Is it possible to cancel the
ticket issued by the Ranchi Window ticket counter in Panipat .
Please provide me the details along with the cost of cancellation.

I will be highly grateful to you for this act of yours.

Hoping for a quick reply,

Mayank Choudhary

I am writing this mail with great regret .As I got a very raw deal from one TTE of eastern railways which I find utter

humiliating .Kindly bear with me & go through the mail & have a reality check .On 14th June ,12 morning I intend to

travel from jamshedpur to kolkata through steel express (12814) . As reservation was not available I took a general

ticket on morning 5.34 am .But incidentally am unable to board on Steel express which departed Tata nagar on scheduled

departure time of 06.15 am .Actually I was feeling sick for past few days & that is why going to kolkata for medical

consultation as kolkata is my home town & my parents live there .Right after boarding Steel express I felt dizziness

so decided to seat on the platform premises & let go the Steel Express .I was was sitting there for almost two hours

some onlookers offered me water & help .After feeling better I boarded on Gitanjali Express (12859) but on sleeper

compartment .I was willing to pay the balance fair but have not find any TTE in vicinity .Now after Chakulia station

a group of TTE boarded on that compartment & asked me for ticket .After seen my general ticket they said I have to

pay fine & they charged Rs.314 but unfortunately that time I was carrying only Rs.295 .Which they almost snatched from

my hand .They forcefully taken my wallet & started searching for money .When I protested One of the TTE named Mr.M R

Rao (Employee Id[protected]literally abused me & use filthy language against me in Hindi (M***** C***) in front of the

all commuters .Was he has the right to behave like that??? After that I have to accompany them till they got another case

like me & after few compartment they got one person who don't have the express ticket .In same way they taken Rs.250 from

him & issued an accumulated receipt of Rs.314 for both o[censored]s & hand over it to me & told both o[censored]s to shift to general

compartment immediately .Trust me sir it was a horrendous experience .I was drained physically as well mentally after got

these kind of treatment which was totally unwarranted .

Kindly look into the matter & do the needful to mend the behavior of this kinda employee as its really counts .I send this

mail as an eye opener .

Thanking you all in anticipation .

Unfeigned regards,
Pritam dutta.
[protected].

I would like to bring this to your kind attention that there is something wrong happening at Indian Railways. Through this in front of each and every medium I would like to bring the wrong doings of Indian railway one. I had booked four Tickets on 31st May through www.irctc.co.in. Here are the booking details:
PNR No : [protected]
Journey Date : 28th June 2012 Time: 8:40 PM
Train No : 12562
Boarding Station : New Delhi Railway Station
Destination Station : Samastipur
I have to travel because my wife has an exam for her MBA from XLRI on 1st of July in Patna, Fraser Road and We have to attend my mother’s retirement function at Pusa University, Pusa (Bihar). I hope the need for travel can be understood very clearly. When I booked the tickets i.e. on 31st May status of the tickets was WL-1, WL-2, WL-3, WL-4. Status of all the 4 tickets was changed to CNF from 20th June onwards. I was relaxed that my tickets are confirmed. On travel date i.e. on 28th June 2012 I looged in to irctc.co.in website to check the seat numbers before leaving for the station I was surprised to see that my Tickets which were shown as confirmed for last 8- 10 days were again showing status as WL-3, WL-4, WL-5 and WL-6. I called up 139 and asked them about the reasons initially they were not able to answer anything and when I insisted on knowing the reason they mentioned that they have reduced the number of coaches. I asked them about the reasons they do not have any. I asked them why they have not informed us about the same they did not have answer for the same as well. When asked them what arrangements they have made for such cancellations, they said they do not have an answer. On asking whom should we contact for the same they ask us to contact chief reservation officer who sits in New Delhi Railway station at Reservation counter. We reach the station and found that the Reservation officer does not sits in the Railway Station but outside Railway station in Passenger Reservation center Paharganj. We rushed towards the reservation center and found that he has left for the day. We contacted some people over there in charting department they mentioned that it is confidential but since we are here they told us the reason is (a small coach sent in place of the big coach) and hence some seats which were confirmed were cancelled. When asked why passengers were not informed they were also clueless. They ask us to contact Station Manager as they cannot help us. We somehow again rushed back to the station but could not find the Station Manager over there. Station superintendent ask us write down the complaint we did that and the complaint No for the same is “058”. We checked with TTE about the same, we were surprised to find that our names were completely missing from the chart he was carrying. Our names were not there even in the waiting Lists chart he was carrying. We checked in his chart and found that the PNR numbers of the waiting List people were after our PNR number were missing completely. There was one more family on the station who was in similar situation and their PNR number was [protected].
I would like to get the answers to following questions
How come the Status of Tickets got reversed?
Why our PNR number got missing from the Charts?
Why we were not being informed about the cancellation?
Who is going to pay for the discomforts caused? We spent money in travelling to and fro from the Station to Home and wasted our time and energy going calling one officer to another.
Why arrangements were not done by Indian railways if fault was at their end?
One important thing we booked our tickets in one month advance, railways used our money for complete one month charged service charges etc over it for providing us such kind of services. This is just one ticket imagine that each and every ticket is been booked in advance and out of it so many were not confirmed can you calculate the amount of money every day Railways is earning on behalf of service charges for non confirmed tickets?

From
seena Dileep
Bhagavathy Bhavan
SRA 57
Neyattinkara
Thiruvananthapuram

Respected sir,
my parents were travelling from thiruvananthapuram to banglore in Banglore express on 13/06/2012.The train no:16322,PNR no:[protected],passengers were-V.Radhakrishnan Nair& J.Suseela Devi.They were travelling in B223SL &B218MB.On 14/06/2012 nearly at 4am they noticed that there hand bag was missing.They immediately reported to the TTR in charge.A quick search was conducted with no results.After about 10 minutes a bed maker informed that a hand bag was found in the near by compartment.The hand bag was that of my parents but the jewellery of about 60 gms &1000rupees was missing.A complaint form was filled and handed over to the TTR to file the case at central majestic station.My parents could not accompany the TTR as my mother is a sick person.They alighted at KR puram station.My parents are sure that nothing solid would happen without knowing the details of theif.My father is having a assumption that since the bag was left in the train the theif would most probably in the train itself,otherwise the theif could have left the whole thing outside on his way.My father request the railway police to make a enquiry on the concerned bogeis bed maker as he was the one who accompanied my parents through out the incident & first informed about the bag in the next compartment.We pray sorry if our intusions are wrong but we cannot miss aprobablity like that. There will be no use in questioning the person but a seceret watch on the person can help.If the person is innocent this seceret enquiry will not hurt him.If this type of investigation turns out to be fruitful then railway can to certain extent prevent such robberies in train making Indian railways reaching new heights.I would kindly request you to consider our suggestions with atmost importance.
Thanking you
seena dileep
27/06/2012

Dear Sir, Sub :- Allotment of Vacant Seats against Money not against RAC

Ref :- Our PNR[protected] Train No. 09004 Class 2A Compartment A-1,

Date of Travel 14.06.2012 Name of TC Mr. Sudhir Kumar



We four people all senior citizens (including one Ortho-Handicap), travelled in NDLS-BCT-RAjdhani SP leaving at 23.30 from New Delhi. We four o[censored]s were under RAC, all other passengers in the compartment were having confirmed tickets. We were awaiting for TC with a hope of getting confirmation , sitting tired for next 70 minutes, when TC Mr. Sudhir Kumar appeared.

We requested him to allot seats against RAC, but he said it was going to take more time to check-up. We kept on approaching him for next one and half hours but failed to get seats. Later on he did not appear again and we spent our night in cold without sleep. Later on we found that TC sold the vacant birth against money not against RAC. When we asked about vacant seats in the morning, he informed us that there were vacant seats in Kota junction but he could not inform us as he was sleeping.

This was a torture to us by Railway staff, corrupt practice and illegal action by TC. We would like to complain in Consumer courts and take necessary action against the concerned person.



We request you to take up this matter seriously and get us justice. In case you do not handlee such cases , please guide us in the matter.

with Regards,

Tribhuvan Kapdi

Mulji Patel

Mrs. Chanda Kapdi

Mrs. Hemlata Patel

Dear Sir / Madam,

My bike was sent from bangalore to Delhi booked on 10th June, 2012 at Yashwantpur railway station. As i wan not travelling in train therore i enquired the parecl officer about the expected delivery date at the time of booking. he informed me that Parcel WAN is already booked and their is no space for next 3 days, it will be loded from banglore on 13th June and reach to delhi on 15th June.

Since 15 i was calling parel office daily to enquire recipt of my bike but they clearly mentioned it's still not recived. Today i called Banglore enquiry office and came to know that my bike was loaded on 12th June and it must have reached by 14th June. today i rush to parcel office and got shocked when office asked me to pay Rs 1940 /- penalty for delayed recipt.

Rule Says : First 6 hours free than Rs 10 /- per hour
Their is no cap on maximum penalty

I have never seen such an aggresive penalties imposed by indian government.

Moreover there is no warning and information written on booking recipt about such penalties.

If you have such aggressive penalties than this is railway's responsibilities to intimate customer about reciept of parcel.

I am not in position to pay such high amount to railways, please log a complain against railway in the interest of aam Jants of India.

Thanks

Manoj Goel

SIR,S
I WOULD TO LIKE TO INFORM YOU THAT I HAVE TRAVELLED MANY TIME BY SANGAM EXPRESS TO FATEHPUR, BUT ALWAYS COACH POSITION SYSTEM DISTURBED. DUE TO MISMANAGEMENT OF SLEEPER COACHES I.E. S1 BEHIND, S2 AHEAD, BETWEEN S1 AND S2, THE COACH NO. S4 IS ATTACHED. OCASSIONALLY S4 IS ATTACHED BEHIND AC. MEANS NO CRITERIA OF SLEEPER COACHES MANAGEMENT.
DUE TO THIS PROBLEM, WOMEN AND CHILDREN FACES MUCH PROBLEM AND INJURED TO CATCH THIER ALLOTED COACHES.B
I REQUEST TO RAILWAY BOARD TO LOOKINTO THIS MATTER. IN FUTURE MIS HAPPENING MAY OCCUR.
TKS FOR QUICK ACTION.
AHMAD

I'm traveling from Hyderabad to Agra in Kongu express. Train no: 12647; date: 11th June; Coach No:A1; PNR No:[protected]. Though Indian railways is charging exorbitantly more price for passengers, in this train I experienced that they are treating passengers badly. The bedsheets given to me were dirty and had hundreds of BEDBUGs which almost killed me with so many bites on my body and face. I am completely sleepless all the night. AC...

OUR JOURNEY WAS FROM NGP TO HWH AND 3 PASSENGERS WERE THERE pnr number was [protected] date of travel was 03 june 2012 AND THE WAITING LIST WAS JUST 1 AND 2 BUT THE TICKET CHECKER DOES NOT ALLOTED THE SEAT TILL HOWRAH!!! HE GAVE THE ALLOTMENT TO PASSENGER HAVING GENRAL CLASS TICKET BY TAKING MONEY.. HE DEMANDED FOR 2000 RS FOR 2 SEATS BUT WE WERE NOT ABLE TO GIVE THE MONEY SO HE REFUSED TO ALOT THE SEAT.. THE AC COACH ATENDENT ALSO SAID THAT HE WILL TAKE 800RS AND GIVE HIS PLACE TO SLEEP BUT WE REFUSED.. WE TRAVELLED THE WHOLE JOURNEY BY STANDING THE WAS LADY ALSO KINDLY TAKE THE STRICT ACTION AND ALSO help in getting REFUND of OUR MONEY...

I booked a ticket through IRCTC. Due to some reasons I could not travel on the journey date and also forget to cancel the ticket. IRCTC has denied the TDR claim stating "With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : REGRET/02.05.12/WR and the reason being : 09951-WR/OL12 Ticket was not surrendered with in 3/6/12 Hours".

As per my knowledge, there is no surrender rule for this kind of situation.

I filled the TDR on March 27, 2012 and the date of journey was March 20, 2012. The reason for TDR stated was "Passenger Not Travelled" and as per rules, TDR can be filed only after 24hrs of train left and within 30days from the journey date, which was followed by me. The date of Journey was march 20, 12 and TDR was filed on March 27, 2012; which was well in time as per rule.

A screenshot for the TDR process is attached for your reference.

Hi, I am travelling to virar from andheri since last yr in first class. But I have never seen any tc over there during office hours. Now a days lots of beggers, hijras n people having second class pass are traveling in first class. Also if any one is talking to them, then they are always arguing and fighting in the coach. If we are paying for first class pass, then how you people can allow them?? if we r complaining to station tc, they says we cant go and check in crowded coach. R they takes salary only for nothing.. kindly take the action asap.

Railway Parcel undelivered
I had sent my books through railway parcel on 03 Feb, 2012 from Jalna to Ludhiana. At the booking office they told that it will be delivered within 3 days but I have not received it till date. When I inquired at the railway office they didn't answer and told me to wait for some days. I am tired of going to booking office .

Parcel details recipt no.675398
Date of booking 03/02/2012
Train no. 2715
Train name . Suchkhand Exp.
Load on date 05/02/2012 FSLR

Please do needful.

Thanks


Muley.S.C.
mob [protected]
PARBHANI.(M.S.)
E-mail ;- [protected]@rediffmail.com

I am registering this complaint on behalf of my sister and mother. They are travelling from Bhagalpur in 12349/BGP NDLS express (date 4/June/2012). This summer due to excessive heat and high temperature, we took 2nd AC ticket. They boarded the train at 5:30 PM. It is 7 PM and till the moment, the AC is not working. Its is like hell. A heated closed compartment with no AC is like furnace. I feel Slipper class was more comfortable as it had open windows atleast for air circulation. My mother is a senior citizen and she is not feeling well due to the extreme hot condition inside the compartment A1.

My sister talked to TT but no help and the attendant is un-traceable. There is no bed sheet, pillow and other stuff not given so far. It is the worst service ever faced.I have asked my sister to ask for the complaint book, but I am sure they will not provide it to them. I got this site, luckily and hence putting my grievance.

PNR: - [protected]

Booking details:
PNR No [protected] Train No 12880
Train Name BBS LTT SF EXP From R
To LTT ........Date.......... [protected]
Class 2A
Boarding Point RAIPUR
Reservation UptoLOKMANYA TILAK TERMINUS
Quota General


Note… train not started on time..late for more than 5 hours..from Raipur…..pessengers not travelled..
TDR..filed online on 16.07.2011..IRCTC
TDR.zone..CR..ref.no..ekt.[protected].

.refund amount of Rs.1117/ - done on 25.05.2012..instead of Rs.2234/- .
.request for further refund of Rs.1117/- because if train is late more than 3 hours and passengers not traveled than full refund is to be done.. so please do further refund of Rs.1117/- ........thanks.........................

I traveled on[protected] from Suratgarh to Jaipur train no. 09733 Hanumangarh- Kota special with a 3rd AC ticket PNR NO. [protected]. Before boarding in the train on inquiring at Suratgarh railway station it was told that my ticket is Wait list 1. on boarding the train ( Coach B1) and contacting with the Conductor Mr. Arif Siddiqui it was told that i am on Wait list 4 and can`t travel in 3 tier. I came to know that there is some space in A1 Coach( AC 2 tier) so requested him to upgrade the ticket with additional difference payment. He state way refused that there is no space in any class but on the other hand allowed no. of other passengers with higher wait list or ordinary tickets to occupy birth for example : B1 - 64, A1 - 36. This process of issuing birth got continue through out the night and i was not allowed even a seating place up to Jaipur so i have to stand in the toilet area through out the night. On making objection on this i said that it is your mistake that you are having a wait list ticket, if i had an ordinary 2 nd class ticket than he can upgrade my ticket to any class with confirmed birth.

Was it my mistake that i have wait list ticket ?
Should we buy an ordinary ticket and offer bribe to the conductor in place to the Railways?
Conductor has full authority for such harassment to allow more than 4 passengers issuing birth without Confirm/ wait list ticket/ RAC ? We do not have any right to find the actual status.

Is it possible that no birth got free during this long journey from Suratgarh to Jaipur ?

I was following him through out the night for a seating place only but he does not have humanity as nothing is possible in the country without bribe for which a govt employee is openly creating the circumstances ?

RAJENDRA P. SHARMA, JAIPUR , [protected]

I BOOKED MY MOTOR CYCLE AT KHANDWA JUNCTION FOR TRANSPORTING THE SAME TO NEW DELHI
THROUGH LUGGAGE TICKET( BUILTY NO. B289323) DATED 28.09.2012. I REACHED NEW DELHI ON 30.05.2012
I AM SEARCHING MY BIKE DAILY FROM 30.05.2012 ONWARDS AT PARCEL OFFICE SITUATED AT NEW DELHI RAILWAY STATION. I AM BEING TOLD BY THE PARCEL OFFICE THAT THE CAPTIONED BIKE IS NOT REACHED HERE. WHERE AS AT KHANDWA I WAS TOLD THE BIKE WILL BE LOADED ON 29.05.2012 ITSELF AND IF DELIVERY OF THE VEHICLE IS NOT TAKEN WITH IN SIX HOURS DAMMERAGE WILL BE CHARGED @ RS 10 PER HOUR. I AM INCURRING FARE ON DAILY BASIS TO CHECK THE VEHICLE AT NEW DELHI STATION. I AM ALSO LOOSING MENTAL PIECE. I REQUEST TO DELIVER THE VEHICLE AT EARLIEST WITH COMPANSASSION INSTEAD OF DAMMERAGES.

KUMAR SINGH
[protected]

I was a frequent traveller by the Rajadhani express.my first option to go by was always by Rajdhani.But few years ago, they have altogether degraded the quality of service in these trains. Yesterday also, I along with my daughter boarded from New Delhi (12314-Sealdah Rajdhani - PNR NO [protected]) The quality of food in Rajdhani Express is just pathetic.Do they think the passengers travelling in it are just worth of their degraded standards??The food course menu have been changed to inferior quality only (Thanks to removing IRCTC service and bring in Private one (Obviously only after getting a hefty bribe) .Cleanliness remains just another question unanswerable.Stinking toilet, dry tap are just add on this miserable and unforgettable journey. As if Railways is doing SEVA and not charging anything from the passenger.Its pity that they charge so much money for such a inhuman service.Like most of the government serices in India, this too lies in peril.
Sau main se Ninyanwe Baiman, phir bhi Mera Bharat Mahan

Mausmi

Waiting list system itself is a fraud. I will explain the modus operandi here:

IR permits 300 tickets to be booked under waiting list for sleeper class for non-tatkal quota if the train has 10 sleeper coaches of non-tatkal quota. IR does not permit waitlisted passengers to enter sleeper coaches but permits RAC passengers to enter sleeper coaches. IR does not display the 'rule information board about waitlisted tickets' at reservation counters. If such board is displayed, no one will purchase waitlisted tickets. IR displays that information on chart. Most of the people do not read charts inserted on coaches. The train halts two minutes in station and passengers hurry in boarding the train and do not think about reading the chart. When TTE asks the waitlisted passenger to pay penality, then argument happens between TTE and the passenger but the passenger cannot understand why waitlisted passengers are not allowed to board sleeper coaches. While the maximum waitlist permit is 300, it is not possible to allow 300 waitlisted passengers in 10 coaches. If IR is not able to provide accomodation to waitlisted passengers, then waiting list system should be abolished. IR should not cheat passengers by issuing waitlisted tickets.

I became aware about this fraudulent system while traveling from Visakhapatnam to Rayagada. I traveled from Visakhapatnam to Rayagada with confirmed ticket. IR didn't display any board in station or reservation counter containing information that "Non-confirmed waitlisted tickets are not valid". They displayed the information at bottom of the charts that are not read by many. Long distance trains halt for 20 minutes at Visakhapatnam station. So, I was able to read the chart. If a private business firm cheats it's customers, we can file case in consumers' court. If the government cheats people, then to whom should we complain?

Following was one of my experiences about Indian Railway. On 01.06.12 I was traveling by 12871 UP Ispat Express from Kharagpur to Rajgangpur. Before reaching Rajgangpur the train stopped at the outside of the platform. Usually all up trains arrive in platform number - 1 at Rajgangpur. After 15 min. it again started and arrived in the middle line in which through train usually passes. There was a train standing in platform number-1, it would be better if 12871 UP Ispat Express would be arrived in platform number - 2 or 3 as there was no train. All aged, ladies and children passenger were in great trouble to get down from the train on the line in between two trains, walking with their heavy luggage along with the line and climbing the platform with their heavy luggage. Moreover it was very difficult to get down to line with heavy luggage from the train as stair case is usually short and inside. Accident may also occur if any train would come in down line or through line. It would be better if this train was signaled after departure of the train in platform-1. As there are many accidents happening in India due to poor signaling, this type of carelessness of railway may cause another fatal accident. Railway authority and administration should take care after such cases so that there will be no repeat of such incident.