Indian Railways Complaints & Reviews

Dear Sir,

I would like to say that on 15th April I purchsed physical handicapp ticket No: 87264538 dt. 15/04/12 from jaipur to Jodhpur in Indore Intercity express & waited for the train to come. The train was 15 minutes from its arriving time at jaipur station of 14.45. Now according to the railways the physical handicap coach should be in the front as well at the back of the train near gaurd coach. But on that day only a single coach was there & that too in the front. We & some of the physical handicap friends went to the front & when we reached the coach I was astonished to see that maximum GRP staff & railways staff carrying their card of NWREU in their pockets & captured the physical handicap coach. When we went to them & asked them to give the seat to the physical handicap persons they refused saying that why should they give the seat to the physical handicap peoples.

Now when we got down & complained the GRP ASI Mr. MS Meena about this he started shouting on us & using abusive language He told us to go & speak with the station master it is none of my business. I just wanted to know that why does the railway higher authorities say that they are giving good facilites to the senior citizens, physical handicaps & the patients. Why the railways higher authorities not looking to these....? Why are they seeing all this when they are knowing the facts...? Why does anybody senior go & see these coaches at the time of the arrival of the trains.

Even I was surprised that a GRP ASI Mr. MS Meena replying in such a manner & speaking with us like we are the culprits. I say that the facility in rajasthan is worst then the other states. Jodhpur station is not having seperate ticket counter for senior citizens, womens & physical handicap as in other states there are seperate counters.

I feel very bad when the railway employees treat us like this. It is really shameful for me that I travel with the worlds second largest railway & the Railways ministry implies the law but dont see to the laws to be executed. As all the laws relating to railways are broken by the railway employees themselves & Maximum laws are manipulated by the GRP.

I would like the railway authorities to check this time by time otherwise nothing could happen.

Kailash Sharma
Hno: 80, Bhatia Choraha,
Ratanada, Jodhpur
Cell No: [protected]

I had booked two railway tickets online using bank of baroda debit card. Afterwards i cancelled the tickets and indian railways online reservation system says the money has been refunded to my account. Still my account does not show change in balance and money has not yet been refunded to me. When contacted Indian railways customer care they told me to inquire to my bank. Bank people are too doing nothing. The fact is money has not been refunded yet eventhough the status may be showing it has been refunded.

PNR Number [protected]
Transaction Id [protected]
Payment Option CITI(I had used citibank payment gateway)
REFUND DATE RFND AMT STATUS SETTLEMENTID RECEIPT NUMBER ACTUAL REFUND DATE
12-Apr-2012 4765.00 Refunded 405162 IRCTC.7646.[protected] 15-apr-2012 06:42:14 AM


PNR Number [protected]
Transaction Id [protected]
Payment Option CITI(I had used Citibank Payment Gateway)
REFUND DATE RFND AMT STATUS SETTLEMENTID RECEIPT NUMBER ACTUAL REFUND DATE
12-Apr-2012 2150.00 Refunded 405866 IRCTC.1474.[protected] 15-apr-2012 10:59:39 AM

Dear Sir,

We are regular passanger of Titwala to Cst Up local, which is departure on 7.24 am from titwala.

We found very Unclean local in alternate day manner, today 17/04/2012, we found somebody Vomitted at Window so we informed the Station manager regarding this and requested to arrange a Sweeper who clean the place.

After contineous followup, Station Manager Mr Vikas Sharma said, due to lack of Sweeper we can not arrange the help for cleaning the place. Sweeper will attend the Train at kalyan but till Kurla, nobody attend the Train we are travel along with Dirt.

What is the duty timing of Sweeper ?

Second thing, we go to Platform No 2, Tea stall and request for water for cleaning a place ourselves. The counter person didn't listened the whole thing and shout, Toh kya main saff karu ? we said, we are not telling you to clean the place. Please provide a Water for clean the place but he do the misbehave so we has a argument in between us.


So is this type of Service we get from Railway in future also.

Is that Station manager answer we get in future regarding our problem.

Dear Sir,

I booked my bike (Hero honda Splender Plus, Model 2009, UK-08N 1347) from Roorkee (Haridwar Distt) to Faridkot vide Receipt No G644297 dt 31 Mar 2012. Till date my Bike is not reach in the destination station. I went regularly to rly stn to whereabout of my bike. They said to insure from the previous station, I also went there, but they also said that to check in the previous stn of that. I also call to the Roorkee Stn and they told that they sent my bike from that station on train No 24887 HWBME link express and its not their duty that the bike will reached to the destination station or not. Every one tell that its not their duty , then whose duty is it????. i m really mentally and physically harassed, what to do.. Please tell me the whereabout of my bike and send it to the Faridkot as soon as possible. An early action is requested please.
Thank You.


Pradeep Singh
Mil Engg Services
Faridkot
Mob- [protected]

Dear Sir,

This is to inform to you that Mahesana stand ticket not available for train no-12547 on railway station that's way this train not stand on mahesana station but The first of these train were stop on Mehsana Junction and return train no-12548 ahmedabad to agra train stand on mahesana junction. so we have request to train 12547 is to build on the train to Mehsana Junction and continue The train ticket in Mehsana Junction.

Kindly request to you please take action for above matter because of promlem create for passengar.

Thanks.

Sir



On the Farrukhabad Railway station 3 children of age of 10 to 13 year,are doing pick-pocketing for a long time.


Sir
near-about 3 month ago my brother had lost their pocket with some money by those boys when he was returning from Relation(at that time he request to those boys to return some important documents from purse), and just some time he was returning from Mainpuri, he show that those boys are trying to picking pocket in row of ticket window he catch him & remembering last case ,Same those boys call 1 railway police man (named like "khan") and 2 civil man.Railway Police catch my brother as a pick-pocketor and beaten on platform.and leaving him after taken 1000/ rs in 24hr .and signed by my family as he is pick-pocketor under pressur.




with Best Regards.

Kaushal

I booked a ticket for my wife from Udham Singh Nagar to Delhi in train KGM ANVT AC EXP / train no.- 14011 in 3AC for date- 06/04/2012, with PNR No.- [protected]. It was confirm reservation in B6 Coach with seat no 13. When train arrived on station there was no B6 coach in it. on being asked TTE said B6 coach is not attached hence your ticket is cancelled, you'll receive amount for it in your bank account( i haven't got it till date). and now you are without ticket and if want to travel pay for ticket and as well as penalty for being without ticket.
She was required to catch a flight that day from delhi.
My wife was on station with my 8 months old daughter in her hands and luggage, helpless......even after having a confirm ticket.
This was an absolute neglect of duty on part of station master as well as railways as whole. They should reply to this complain and to all those passengers of B6 coach that day.

Dear all,

I have booked my Honda activa (KL04 U 8770) from Alleppey to Sambalpur through Alleppey-Dhanbad Express, The parcel
receipt number is 135675.
I travelled on the same train on the very same day and i have personnaly loaded my vehicle from Alleppey station.
But the vehicle is not delivered at Sambalpur Railway Station.
The concerned railways authorities are not responding to my request, I don't have any idea fro the further procedure.
So please help me in getting back my vehicle.

i had waiting ticket of pbr howra exp dt. 22-01-12 train no,22905 pnr [protected] . i file the tdr at 11.30am on dt 23.1.12 but still i am not getting the refund.

Dear Sir,
This is Samrat Roy, S/O Lt Tusher Kanti Roy. My father was posted at Barakar as a Cabin Master. He was retired on 30/06/2009 from Barakar. His pension was started on 30/07/2009 (No – ASN/29511/CSD/2284). Unfortunately my father was expired on 01/11/2010 by an accident. After that my mother (Smt Tapati Roy) was withdrawing the pension and her pension was started as per normal norms. The amount she withdrawing is Rs 7670.00. the entire system was normal til 30/12/2011. But after that suddenly the amount is reduced to Rs 6162.00, which is confusing me and my mother both. As per our knowledge the amount will reduce after 1/7/2016 (written on Pension Book).

Currently myself is staying at Kolkata with my family (mother, wife& daughter) and I am involved with a IT Organization. It somehow troublesome for me and my mother to go Asansol frequently for the same. Could you please assist us to solve the issue.

Request your help on same.

Thanks & Regards,
Samrat Roy,
[protected]

Failed transaction money not been refunded to my account by irctc.co.in - website of indian railways and this has happened not once but many a times over. Situation is that neither a ticket is booked (and the money is deducted from the account ) nor the money is refunded. only 3 times it was refunded and rest 15 times it was not refunded. Do not cheat customers. Do return their hard earned money. and this is not my voice only a similar voices are raised are of my friends and other customers also. Ask irctc to return our money

interestedb in womwn

sir
I have booked my train ticket from dibrugarh town railway station reservation counter on 10 march 2012 . my PNR No[protected]and ticket No[protected] train no 12236 date of journey -20JUN2012 From CHHAPRA JN TO DIBRUGARH . i want to cancelled it but it is not being cancelled . i have gone five time to dibrugarh town railway station but they reply it will not be cancelled now .my mobile no -[protected] . now my ticket kept crs dibrugarh from 23march2012 .i daily asking about cancelation but he reply no not cancel . please take necessary action for cancel my ticket . because I ma losing rs 4180/ my passengers detail –
1. MK SINGH M 34YRS 2. AWANTI DEVI F 30 YRS 3. SWATI KUMARI F 10YRS .


THANK YOU.


Mk singh
Air force mohanbari
Dibrugarh
Assam -786012

SIR MAINE 3132012 BALLIA SE LUCKNOW JANE KE LIYE SABARMATI EXPRESS (19166) SE AC II CLASS KI DO SEAT KA RESERVATION BALLIA STATION KE RESERVATION WINDOW SE TICKET BANWAYA AUR USKA FARE DO SEAT KE LIYE 1334 RS. CASH DIYA AUR MERI JUARNEY AAJ DATE 4 APRIL 2012 KI HAI JAB MAIN TRAIN ME APNE COACH ME APNI SEAT PAR AA GAYA TO TTE AAYE TICKET CHECK AUR MUJHSE EXTRA FARE KE ROOP 126 RS DO PERSON KE MAANGA, MAINE PUCHHA KYUN BOLE FARE BAD GAYA MAINE KAHA TICKET KE LIYE MAINE POORA FARE CHUKAYA HAI AB EXTRA FARE KAISA BOLE RULE HAI 1 APRIL SE FARE BAD GAYA ISLIYE DENA PADEGA MAINE KAHA NAHI TO BOLE AAP PARESHAN HO JAYENGE MERE SATH MERI FAMILY THI ISLIYE MAINE EXTRA FARE KE NAAM 126 RS DIYE AUR RECEIPT LELI. LEKIN JAB MAINE PURA FARE PAHLE CHUKA DIYA AUR RESERVATION ADVANCE ME HUAA HAI TO RAILWAY NE EXTRA FARE KIS BAAT KA LIYA PHIR TICKET BOOKING KI DATE JO FARE THA WOH TO RAILWAY NE LIYA HI
SARFARAZ AHMAD - [protected]

Hi,

I booked ticket from Ratlam to Pune long back. But still waiting not cleared.

Train no: 19312
Date of Journey: 16-Apr-12
Date of booking: 23-Feb-12
Waiting at the time of booking: W/L 1
Waiting till today: W/L 1

I do not know whether my waiting will be cleared or not.
Please find my pnr no. below:
pnr no.:[protected]


regards,
Gaurav
[protected]

Sir,
Ref: PNR [protected], Train No16042 Chennai Express, Date[protected]

We travelled by the First Class in the Chennai Express from Trichur to Chennai Central on the night of the 27th March. We had a horrible and miserable experience of travelling in the company of cockroaches and rats. We were six adults and a one year old baby. The old compartment was vibrating and the noise was terrible. At about four in the morning one of the rats bit the finger of my wife. My wife and I are senior citizens. Fortunately the baby escaped being bitten by the rats. We complained to the TTE and he promised to send in his feedback report. After reaching Chennai I took my wife to the local hospital where she was given an injection and asked to report back if there were symptoms of rat poisoning.
Surely the Indian railways can maintain its train well and fumigate all compartments and provide good service to its customers after the increase in the railway budget. Safety and comfort should be the motto of the railways.
Yours faithfully,
Prof.Dayanand

Respected Sir,
I am a general passenger of Indian Railways and travel daily from Ranaghat to Howrah. While traveling in the above mentioned route I found money laundering by some middleman attached to G.R.P. staff from those male passengers, by mistake who travel in the vender compartment of ladies special train. Without any authentic receipt they collect Rs. 400/- cash from each (at Naihati Station). From a train they collect minimum Rs. 5000/- to 7000/-. Which is a big thing of worry, and the collection never funded to Railways. I feel you would consider the matter seriously.
In the circumstances, I beg you to take some action to prevent this money laundering, and ensure Railways collection.
Thanking you,

On 30th of March 2012, I bought 3 tickets from Srirangapatnam to Bangalore in a Passenger Train for me, my wife and daughter at 13:45 Hrs for the 14:45 Train. Since the temperature was very hot and no drinking water facility and the toilet in the station, I asked the Station Master to give the complaint book for which he refused to give on the grounds that everything is available. Although none of the above facilities were available he argued with us without giving the complaint book till the arrival of the train. Since me and my wife were senior citizens and I wish this should not happen to any other people, I want this complaint should be taken more seriously.

It is very annoying thing that, today Western railway has not attached AC Chair car bogie 7 instead they have attached second sleeper class bogie. I am travelling by 12936 UP Surat- Bandra Terminus Express from Surat to Borivali.

It clearly shows that in India, Railway minister don't have any value, then normal people will have what value ????

Travellers book in AC because, after long office hours, they also expect some peaceful journey & comfort. It is summer season & temperature is almost touching to 40 Deg C. But it seems,Government doesn't care for Dinesh Trivedi & Railway doesn;t care for normal travellers.

Reason given is they don't have AC coach. But if it is so, they would have done altrernae arrangement in advance & should have informed it to travellers also. It is really disgusting...Can Mukul Roy will answer on this???? or Mamta Banerjee will answer this?

All the people are saying, we want comfort.

My seat is C1- 68.

S N Shembekar

dear sir,
Till my retirement from Rly. service from Mech/C&W/Asansol,E.Rly on 31.01.2012,I have failed to get my pension now.Please do needful.My PPO no. is [protected]

Thankink You,

Yours faithfully,
Somnath Bhattacharyya
E-mail:- [protected]@gmail.com