Indian Railways Complaints & Reviews

Sir,


On 27th April, 12, I traveled from Nizamuddin (Delhi) to Ernakulam by Swarna Jayanti (Train No. 12644) in IInd Class Sleeper Coach S-1. Passenger amenities provided in the coach were very very poor. Some of the irregularities observed are as under:
- My journey was 48 hours i.e. from Nizamuddun to Ernakuolam and there was no water in the compartment neither in wash basin nor in toilets after 24 hours till the end of our journey.
- Almost all the seats of the compartment were torn
- The wash basin was leaking as a result spreading of water in and around door and entrance of the compartment

- The toilets were not at all clean
While returning from Ernakulam to Nizamuddun by Mangla Express (Train No. 12617) in Coach No. S-9 on 11th May, 2012, the train was such a scrap that when it was raining outside, the rain water was coming from the roof and most of the glasses in the compartment, in my life I have never been through this sort of journey where no one is to help you, when I asked the TT, he said "it is happening all the compartment and you can give your complaint in the suggestion book.
More over rain water made my birth wet, my clothes and bedding got wet from water coming from the Roof, whole night I was sitting in the corner of my seat which was a bit dry, no one to help, same night I was caught in fever and cough as well.
This is very disappointing and ridiculous; if this is the condition of india's best train, then what is the situation in local trains?
I take the opportunity to request the competent railway authorities to please look into it and see that passenger amenities are to be provided in a good manner.

With kind regards

R K Pillai
179-A, Pocket A-3,
Mayur Vihar Phase – III
Delhi – 110 096
Mobile: [protected]

My PNR no. [protected] and I was travelling from Mumbai CST to Howrah, boarded on 17.05.2012, train no. 12809.
NO HOUSE KEEPING ATTENDANT WERE FOUND IN THE TRAIN AND THE COMPARTMENTS WERE NOT CLEANED DURING THE COURSE OF JOURNEY, THE TOILETS WERE ALSO NOT WASHED AND CLEANED DURING 17.05.2012 TO 19.05.2012, WE ARE PAYING FOR THESE UTILITY SERVICES, BUT STILL WE HAVE TO TOLERATE SUCH IRRESPONSIBLE ACTIVITIES OF THE RAILWAYS.

DO TAKE CARE OF SUCH HAPPENINGS.

Why there is PQWL while booking rail tickets. I think its better to have only one waiting list and that should be served only on first come first serve basis. I think it is better for normal public and for Indian railways as well. Anyways tickets booked against PQWL very rarely gets confirmed. So I dont see any use of this quota for normal public.
I think rather than making system more complicated, Indian railway should work on improving online ticket service. (There are lot more better things to do, than complicating system and making fool out of public)

sir,
My name is suji babu ,i have sent my bajaj pulsar 150 cc red colour motor cycle ( Gj6 CE 8307)through indian railway parcel service from vadodara (Gujarat) to Kollam (Kerala) on 11/05/2012 and the reciept number is Z 359640. But even after one week I didn't get my parcel and nobody knows where is the vehicle is gone.
So please help me to find out my bike

Hi,

Today on 17th May, 2012, I booked to and fro ticket for Delhi-Jammu dated 25th May, 2012.
PNR#[protected], [protected]
I wanted to make sure I can have a couple of hours rest at jammu railway station retiring room and freshen up. Since I am going with the family I din't want to take any chances. I got to know on the internet that now advance booking of retiring rooms is possible, hence I called up Railway Enquiry/Call Centre @ 139.
At first my call was picked up by the rep Manoj. He asked what is it he can help with. I explained him the above and asked for help on how to proceed with advance booking retiring room at Jammu.
Manoj, said he will transfer the call to his supervisor..and I started hearing Railway waiting message..
After a wait 5-6 minutes, another guy named Mustafa came online ..and without even telling his name, he asked "what's the issue". I had to ask for his name. I again explained him and requested for any information on the same.
He bluntly said, we don't have any such information. you only need to go to the railway station to find out such details. I told him that you guys should at least provide the basic information about it. When I asked him if I go to the Delhi Railway Station, would this be ok..then he said I am not sure you may have to go to Delhi or Jammu Railway station. I told him, that you are the supervisor and you should at least guide the user in the right direction. Now he said, you have to go to Jammu next week, there is no way you can book retiring room now. Why do you want to book it now. You can go to Jammu and book it. This is not possible. I was aghast. I told him that Railways allow to book for a ticket 4 months in advance then of course the user would need to book for the retiring room on the same day on which he is travelling. And how is this not possible. Any way retiring room bookings are fully (like the travel tickets). He was just saying no it's not possible..it's first come first serve..I told him that this information is published in the leading newspapers that advance retiring room booking is now possible and you are saying not. Finally I asked him, how can I give my complaint/appreciation about the service you provided me.. he said "you want to complain". I told whatever it is, complaint or appreciation, what's the means to do it.. he said I will transfer your call.. I started hearing a ringing phone ..and nobody picked up for more than 5 minutes..Disgusted, I dropped the phone.
Note :
i)Why does railway not make sure that his reps are educated enough on the services provided by Railways.
ii)Mustafa was very rude and he was questioning me that why would anybody want to book retiring room in advance. He also commented it's not possible. He should have had the right information and he should had tried to at least get the right info. Most importantly He doesn't suit for the Customer Care.
iii) He mislead when I asked for how can I give my feedback-complaint/appreciation. My call wasn't transferred properly.

Hello. Today (17/05/2012) I have booked a Tatkal railway ticket from railway booking center at BDA complex, Koramangala, Bangalore 560034.
Standing behind a long queue of arrogant railway agents who rules the place, when finally reaching the counter we found only 2 counters are open out of 5. Also, the staff (especially the lady staff) who sits there was too slow and most of the people lost the advantage of coming to the queue at early morning 4.00AM. What we could see there today was a total mess and the autocracy of the agents. If some one say these all malpractice happening at railway counters are to help the agents, no one can blame them.

Regards

Hi,

My Name is Jenson . I travelled from Chennai Central to Howrah Junction(HWH) in FIRST CLASS AC - 12842 - Coramandel Express on May 15 , 2012.

PNR No.[protected]

I booked my ticket on[protected] at Madurai ( Tamil Nadu).

While my journey in the train on May 15 , 2012 , the TICKET CHECKER charged me Rs. 505/- for "AS PER CHART".
He stated the reason as the standard ticket charges increased by the Government.

I want to know , Do i need to pay extra charges even i have a confirmed ticket ?

Kindly advise or else please provide me the mail address where i can make a complaint.

Dear sir/madam,
Immediate foot over bridge required for Pune railway station to avoid severe stampede and suffocation.
it is really a horrible condition for the passengers travelling in the train. I suggest the senior authorities to visit the site and take immediate action needed especially in the peak hours.The crowd is gathered normally at the evening time around 4:30 to 8:00 PM. Please take required action before any severe mishap takes place.

yours faithful,
Krishnamohan Menon
[protected]

Railway Safety Organisation, Indain Railways

I travelled in train no 18606 (Jaynagar- Ranchi Exp) between Darbhabga and Ranchi on[protected] in A1-coach bearth no 30. In the night I found 2 doors near seat no 46 pad-locked. This was highly unsafe as then there will be only 2 exits in case of any accident or fire and in such situation many passenger may run towards these locked exits and get trapped.

I tried to locate the AC-Coach attendant but failed - later I noticed he was not in uniform and was wearing a striped red T-Shirt without any name badge. He was totally discurteous and quickly picked up and arguement once this unsafe practice was pointed by me. He finally opened the locks only once train reached Bokaro Steel City. I donot know if he lied but he told his name as Chandan Kumar.

I request he may be repremanded for such un-safe practice and action taken against him.
regards
Amitabh Kumar Sinha

Sir
This is to bring to the notice of the all the responsible authorities regarding the worst condition of the coaches.
I am a regular traveller and found that the condition is very bad even in 3rd A/c coaches as the most crowed train Netravati express no 16345&16346 at all season , the coaches are made 20 or more years before the condition neatness and maintenances at all means is worst, hence it is requested that the coaches may be changed and maintained properly because this particular train does not run in lose.

I HAVE USER ID "RAMNATH246" FOR BOOKING ON-LINE RAILWAYS TICKETS FOR THE PAST 3 YERS. I AM A FREQUENT TRAVELLER. NOW I AM UNABLE TO BOOK THE TICKET AS THE PASSWORD KNOWN TO ME IS NOT ACCEPTED BY THE SYSTEM.

I HAVE ALSO TRIED TO RETRIEVE THE PW THROUGH 'FORGOT PASSWORD', BUT, THE ANSWER FOR THE QUESTION ASKED BY THE SYSTEMS IS NOT REMEMBERED BY ME.

MY NAME : K S RAMANATH
USER ID : RAMNATH246
DATE OF BIRTH : 10.05.1958
Mobile No. : [protected]
EMAIL ID : [protected]@rediff. com (now in use and updated in your redord)
Old email ID : [protected]@hotmail.com (blocked since January 2012.

Dear Sir;

Our relatives Mr.Rupa Sarvaiya ws travelling in Bhavnagar Express ( Dt : 05.05.2012 ) from Johravar nagar to Borivali. At ahmedabad station some body has snacthed her purse and ran away. She had shouted for help but no railway police was available there. Asking to T.C ( Mr Anil Mathews ) he was unanwerable and was no in helping mood.

Pasenger Details:

Name : Mrs Rupa Sarvaiya PNR NO : [protected] Dt : 05.05.2012 Coach : S11 Berth : 68.

Boarding Stn : JOHRAVAR NAGAR ( JVN ) Des : BORIVALI ( BVI )


We are not behind the money but our doicuments were there which were precious. ( Mobile, Pan card Atm etc.). We request you to pls do the needfull and catch the snatchers as sooner possible.

Contact details :
Mr Anil Sarvaiya ( [protected] )
Neelayalam Building
Dutt Mandir Cross Road,
Dahanukar Wadi
kandivali ( w )
Mumbai.


Regards;
Akshay.B.K

HI,

My mom and relatives had to travel from Shirdi to B'lore on 28 April, Saturday and the status of their booking was Waiting list 26,28,29. After Sholapur station, in the night my mom saw TTR accepting a bottle from the person and a conversation was happening bw passenger and TTR and after sometime he was given a berth and during the coonversation my mom and relatives heard them mentioning about WL 56.Since, it was only ladies who were travelling no one could do anything at that momemt. Instead of giving prefernces to senior citizens and to the waiting list number, preference was given that passenger who had offered TTR a drink.

Dear sir, DATE ;- 2/5/2012

MY SELF ANIL CHOUDHARY. INDIAN RAILWAY TDR NO:- [protected] & [protected] SEND TO THE CHIEF COMMERCIAL MANAGER REFUNDS EASTERN RAILWAY , 3 KOILA GHAT STREET, CULCUTTA -700001 BUT TILL DATE REFUND AMMOUNT IS NOT REFUND.

REGARDS

ANIL CHOUDHARY

Respected sir ,

I have a complaint regarding the mismanagement ,i have witnessed during my journey in railway dated 29-04-12,in train no 12239 from mumbai to jaipur ( pnr : [protected] ). The beddings were not provided by attendant at all, and passengers were asked to collect it themselves , reason being told shortage of staff. It created a lot of disturbance and difficulty to us. Please kindly take action on it so that such things will not happen in future.

thankfully,
krishna sisodia.

Baggage lost
Date & time: 19-Apr-2012, 10:45 PM
Place: Local Train, Mumbai Central Station

Boarded 10:32 PM local train at Dadar (W) towards churchgate. One overnight bag (black color, approx 20"x12"x12" size) containing valuables lost at Mumbai Central. Loss of baggage reported at Mumbai Central (main) Railway Police Station at about 11:15 PM.

Dear sir/Madam,
I. Randhir kumar booked a train ticket for 2 people on 16/12/2011 (PNR no:[protected] and Transaction id: [protected]) to journey from Haridwar to Patna on 25/01/2012. But, we could not travel because after chart preparation one ticket in RAC and another one is W/L -.1 So, both of passenger was not travelled Hence I lodged a TDR dated 25/01/2012 with the reference no ekt [protected] to the Indian Railways. The current TDR Status shows "forwarded to railway". The total no of days elapsed from filing date to today has been more than three months.
I would be highly obliged if you please look into the matter and take necessary steps so that I may receive my due amount as soon as possible.
Thanking You,
Yours sincerely,
Regards
Randhir kumar
MO -[protected]

Dear Sir,

I would like to say that on 15th April I purchsed physical handicapp ticket No: 87264538 dt. 15/04/12 from jaipur to Jodhpur in Indore Intercity express & waited for the train to come. The train was 15 minutes from its arriving time at jaipur station of 14.45. Now according to the railways the physical handicap coach should be in the front as well at the back of the train near gaurd coach. But on that day only a single coach was there & that too in the front. We & some of the physical handicap friends went to the front & when we reached the coach I was astonished to see that maximum GRP staff & railways staff carrying their card of NWREU in their pockets & captured the physical handicap coach. When we went to them & asked them to give the seat to the physical handicap persons they refused saying that why should they give the seat to the physical handicap peoples.

Now when we got down & complained the GRP ASI Mr. MS Meena about this he started shouting on us & using abusive language He told us to go & speak with the station master it is none of my business. I just wanted to know that why does the railway higher authorities say that they are giving good facilites to the senior citizens, physical handicaps & the patients. Why the railways higher authorities not looking to these....? Why are they seeing all this when they are knowing the facts...? Why does anybody senior go & see these coaches at the time of the arrival of the trains.

Even I was surprised that a GRP ASI Mr. MS Meena replying in such a manner & speaking with us like we are the culprits. I say that the facility in rajasthan is worst then the other states. Jodhpur station is not having seperate ticket counter for senior citizens, womens & physical handicap as in other states there are seperate counters.

I feel very bad when the railway employees treat us like this. It is really shameful for me that I travel with the worlds second largest railway & the Railways ministry implies the law but dont see to the laws to be executed. As all the laws relating to railways are broken by the railway employees themselves & Maximum laws are manipulated by the GRP.

I would like the railway authorities to check this time by time otherwise nothing could happen.

Kailash Sharma
Hno: 80, Bhatia Choraha,
Ratanada, Jodhpur
Cell No: [protected]

I had booked two railway tickets online using bank of baroda debit card. Afterwards i cancelled the tickets and indian railways online reservation system says the money has been refunded to my account. Still my account does not show change in balance and money has not yet been refunded to me. When contacted Indian railways customer care they told me to inquire to my bank. Bank people are too doing nothing. The fact is money has not been refunded yet eventhough the status may be showing it has been refunded.

PNR Number [protected]
Transaction Id [protected]
Payment Option CITI(I had used citibank payment gateway)
REFUND DATE RFND AMT STATUS SETTLEMENTID RECEIPT NUMBER ACTUAL REFUND DATE
12-Apr-2012 4765.00 Refunded 405162 IRCTC.7646.[protected] 15-apr-2012 06:42:14 AM


PNR Number [protected]
Transaction Id [protected]
Payment Option CITI(I had used Citibank Payment Gateway)
REFUND DATE RFND AMT STATUS SETTLEMENTID RECEIPT NUMBER ACTUAL REFUND DATE
12-Apr-2012 2150.00 Refunded 405866 IRCTC.1474.[protected] 15-apr-2012 10:59:39 AM

Dear Sir,

We are regular passanger of Titwala to Cst Up local, which is departure on 7.24 am from titwala.

We found very Unclean local in alternate day manner, today 17/04/2012, we found somebody Vomitted at Window so we informed the Station manager regarding this and requested to arrange a Sweeper who clean the place.

After contineous followup, Station Manager Mr Vikas Sharma said, due to lack of Sweeper we can not arrange the help for cleaning the place. Sweeper will attend the Train at kalyan but till Kurla, nobody attend the Train we are travel along with Dirt.

What is the duty timing of Sweeper ?

Second thing, we go to Platform No 2, Tea stall and request for water for cleaning a place ourselves. The counter person didn't listened the whole thing and shout, Toh kya main saff karu ? we said, we are not telling you to clean the place. Please provide a Water for clean the place but he do the misbehave so we has a argument in between us.


So is this type of Service we get from Railway in future also.

Is that Station manager answer we get in future regarding our problem.