Indian Railways Complaints & Reviews

Subject: Grievance and complaint on Misbehavior of TC, Shri. R.S. Prajapati (working at Bombay Central Station, Chief Ticket Inspector Office, under Senior DCM, Railway Phone No.[protected] on Mumbai Rajdhani, Train No: 12952, PNR.No.[protected] on 25th May, 2012 for beating, pushing, giving bad words/slangs and snatching mobile of my son aged 19 years.
Dear Sir/Madam,
My son( Aditya Hiremath) boarded at Delhi railway station on Mumbai Rajdhani train, Train No: 12952. PNR No: [protected] on 25th May, 2012 with a Waiting list E-ticket. He was not aware that travelling with W/L e- ticket is treated as travelling without ticket. He was travelling alone and was under impression that the ticket will be confirmed and he thought he had a valid ticket.
The train had already left Delhi, when Shri. R.S. Prajapati, T.C. in the aforesaid train misbehaved with my son. Shri. R.S. Prajapati beat him, pushed him and snatched his mobile and kept his mobile in his custody for nearly three hours. This can be checked with the service provider -Vodafone which will show none of the call has been received till the mobile was in the custody of the ticket collector. He neither picked up the phone inspite o[censored]s calling nor did he give the mobile to my son. Some co-passenger (Co –Passengers Cell No: [protected]) gave his mobile to my son to make call as my son was continuously crying and pleading not to beat him. Shri. R.S. Prajapati has played with emotions of my son and not allowed him to contact his near and dear ones during his suffering/hardship. While T.C. was beating my son, my son was on call and talking to a station master from Daund and he has heard the cries of my son requesting and asking the reason behind T.C. manhandling him. The station master name is KASHINATH SINGH (CELL No: [protected])
Shri. R.S. Prajapati fined my son with Rs2990/- ( Receipt No:692085 from Delhi NCR to Kota) and I have no complaint for charging fine. He handed over my son to Chief Ticket Inspector at Kota. My son did not have the money, and as it was night no money transfer could be done, but my family friend gave the money and he was relieved and he took a ticket for Paschim Express and reached Mumbai. We don’t have any complaint reading the fine as the T.C. must have done it as per the norms of railways. The grievance and complaint is he should have fined my son and asked him to get down in the next station, but he has beat him, pushed him, given bad words in the name of my son and his parents and snatched his mobile. Moreover when my son made call and requested him to speak with his near and dear ones he denied.
My son has psychologically, mentally and physically suffered for more than 20 hours without food and any doctor’s treatment. He was suffering with pain due to the push, slapping and beating by Shri. R.S. Prajapati. We have taken him to doctor on his arrival to Mumbai.
It is my request to take stringent action against Shri. R.S. Prajapati. If nothing is done, I will be forced to take action for dishonor (Manhani) and maligning the reputation of my son in public. Please don’t give me the opportunity to do so. I will provide his medical treatment details and any other valid documents, if required. I will co-operate fully with the investigation.
Please take action.
Dr. Saroj Hiremath,
Pune
[protected]

Dear Sir,
Yesterday I approached to Durg Railway station Parcel Department to book my Hero Honda in Train No-12768 (from Durg to Nanded) on 30th May'12 at 14.00 because this is weekly train and suppose to leave station on 31st May'12 at 4.05. But parcel department officer refuse to book the bike. We have taken a pain in this 45 Degree hot climate to book my Bike but refusing by parcel department created problem as I have to return back to home in same hot climate. This department is full of corruption. Kindly visit as surprise check and take serious action against this department.


Thanks and regards,

Ankur Mishra
Bhilai

Sir, My wife and two children travelled in 3AC in Kanyakumari-Howra Expresson[protected] from Madurai to Visakhapatnam. The ticket was released under EQ quota. (So identity is automatically proved). The ticket was purchased in February through Railway counter. My wife carried colour xeroxed laminated copy of ID. But the Squad people refused to accept her identity and levied penalty for three passengers. It is not understandable, when the rules mandate carrying of ID for one passenger, the fine is levied for three passengers. The purpose of rule is to avoid impersanation/Exchange of tickets. When the ticket is released under EQ, where is the question of exchange of tickets. How can one refuse colour xeroxed id, when the original of the same is issued by Government of India. The "original id" should be understood as "Not a fake ID". Hence the Copy of original ID should also be treated as the Original ID. Can anybody help me to get refund of the excess amount collected.

Baskaran BR

Sir,
At Ernakulam Junction, the contractor is charging excess parking fees. he had deployed goons and thugs who doesnt have uniform or proper id cards for the same. Parking fees prescribed by railways is depicted. However they are charging excessive fees. For 1 hour railways had prescribed fees of Rs2 for a motor bike. However theese goons are demanding Rs 5 or even Rs 10 for the same. While questioned they charged against me....

Sir,


On 27th April, 12, I traveled from Nizamuddin (Delhi) to Ernakulam by Swarna Jayanti (Train No. 12644) in IInd Class Sleeper Coach S-1. Passenger amenities provided in the coach were very very poor. Some of the irregularities observed are as under:
- My journey was 48 hours i.e. from Nizamuddun to Ernakuolam and there was no water in the compartment neither in wash basin nor in toilets after 24 hours till the end of our journey.
- Almost all the seats of the compartment were torn
- The wash basin was leaking as a result spreading of water in and around door and entrance of the compartment

- The toilets were not at all clean
While returning from Ernakulam to Nizamuddun by Mangla Express (Train No. 12617) in Coach No. S-9 on 11th May, 2012, the train was such a scrap that when it was raining outside, the rain water was coming from the roof and most of the glasses in the compartment, in my life I have never been through this sort of journey where no one is to help you, when I asked the TT, he said "it is happening all the compartment and you can give your complaint in the suggestion book.
More over rain water made my birth wet, my clothes and bedding got wet from water coming from the Roof, whole night I was sitting in the corner of my seat which was a bit dry, no one to help, same night I was caught in fever and cough as well.
This is very disappointing and ridiculous; if this is the condition of india's best train, then what is the situation in local trains?
I take the opportunity to request the competent railway authorities to please look into it and see that passenger amenities are to be provided in a good manner.

With kind regards

R K Pillai
179-A, Pocket A-3,
Mayur Vihar Phase – III
Delhi – 110 096
Mobile: [protected]

My PNR no. [protected] and I was travelling from Mumbai CST to Howrah, boarded on 17.05.2012, train no. 12809.
NO HOUSE KEEPING ATTENDANT WERE FOUND IN THE TRAIN AND THE COMPARTMENTS WERE NOT CLEANED DURING THE COURSE OF JOURNEY, THE TOILETS WERE ALSO NOT WASHED AND CLEANED DURING 17.05.2012 TO 19.05.2012, WE ARE PAYING FOR THESE UTILITY SERVICES, BUT STILL WE HAVE TO TOLERATE SUCH IRRESPONSIBLE ACTIVITIES OF THE RAILWAYS.

DO TAKE CARE OF SUCH HAPPENINGS.

Why there is PQWL while booking rail tickets. I think its better to have only one waiting list and that should be served only on first come first serve basis. I think it is better for normal public and for Indian railways as well. Anyways tickets booked against PQWL very rarely gets confirmed. So I dont see any use of this quota for normal public.
I think rather than making system more complicated, Indian railway should work on improving online ticket service. (There are lot more better things to do, than complicating system and making fool out of public)

sir,
My name is suji babu ,i have sent my bajaj pulsar 150 cc red colour motor cycle ( Gj6 CE 8307)through indian railway parcel service from vadodara (Gujarat) to Kollam (Kerala) on 11/05/2012 and the reciept number is Z 359640. But even after one week I didn't get my parcel and nobody knows where is the vehicle is gone.
So please help me to find out my bike

Hi,

Today on 17th May, 2012, I booked to and fro ticket for Delhi-Jammu dated 25th May, 2012.
PNR#[protected], [protected]
I wanted to make sure I can have a couple of hours rest at jammu railway station retiring room and freshen up. Since I am going with the family I din't want to take any chances. I got to know on the internet that now advance booking of retiring rooms is possible, hence I called up Railway Enquiry/Call Centre @ 139.
At first my call was picked up by the rep Manoj. He asked what is it he can help with. I explained him the above and asked for help on how to proceed with advance booking retiring room at Jammu.
Manoj, said he will transfer the call to his supervisor..and I started hearing Railway waiting message..
After a wait 5-6 minutes, another guy named Mustafa came online ..and without even telling his name, he asked "what's the issue". I had to ask for his name. I again explained him and requested for any information on the same.
He bluntly said, we don't have any such information. you only need to go to the railway station to find out such details. I told him that you guys should at least provide the basic information about it. When I asked him if I go to the Delhi Railway Station, would this be ok..then he said I am not sure you may have to go to Delhi or Jammu Railway station. I told him, that you are the supervisor and you should at least guide the user in the right direction. Now he said, you have to go to Jammu next week, there is no way you can book retiring room now. Why do you want to book it now. You can go to Jammu and book it. This is not possible. I was aghast. I told him that Railways allow to book for a ticket 4 months in advance then of course the user would need to book for the retiring room on the same day on which he is travelling. And how is this not possible. Any way retiring room bookings are fully (like the travel tickets). He was just saying no it's not possible..it's first come first serve..I told him that this information is published in the leading newspapers that advance retiring room booking is now possible and you are saying not. Finally I asked him, how can I give my complaint/appreciation about the service you provided me.. he said "you want to complain". I told whatever it is, complaint or appreciation, what's the means to do it.. he said I will transfer your call.. I started hearing a ringing phone ..and nobody picked up for more than 5 minutes..Disgusted, I dropped the phone.
Note :
i)Why does railway not make sure that his reps are educated enough on the services provided by Railways.
ii)Mustafa was very rude and he was questioning me that why would anybody want to book retiring room in advance. He also commented it's not possible. He should have had the right information and he should had tried to at least get the right info. Most importantly He doesn't suit for the Customer Care.
iii) He mislead when I asked for how can I give my feedback-complaint/appreciation. My call wasn't transferred properly.

Hello. Today (17/05/2012) I have booked a Tatkal railway ticket from railway booking center at BDA complex, Koramangala, Bangalore 560034.
Standing behind a long queue of arrogant railway agents who rules the place, when finally reaching the counter we found only 2 counters are open out of 5. Also, the staff (especially the lady staff) who sits there was too slow and most of the people lost the advantage of coming to the queue at early morning 4.00AM. What we could see there today was a total mess and the autocracy of the agents. If some one say these all malpractice happening at railway counters are to help the agents, no one can blame them.

Regards

Hi,

My Name is Jenson . I travelled from Chennai Central to Howrah Junction(HWH) in FIRST CLASS AC - 12842 - Coramandel Express on May 15 , 2012.

PNR No.[protected]

I booked my ticket on[protected] at Madurai ( Tamil Nadu).

While my journey in the train on May 15 , 2012 , the TICKET CHECKER charged me Rs. 505/- for "AS PER CHART".
He stated the reason as the standard ticket charges increased by the Government.

I want to know , Do i need to pay extra charges even i have a confirmed ticket ?

Kindly advise or else please provide me the mail address where i can make a complaint.

Dear sir/madam,
Immediate foot over bridge required for Pune railway station to avoid severe stampede and suffocation.
it is really a horrible condition for the passengers travelling in the train. I suggest the senior authorities to visit the site and take immediate action needed especially in the peak hours.The crowd is gathered normally at the evening time around 4:30 to 8:00 PM. Please take required action before any severe mishap takes place.

yours faithful,
Krishnamohan Menon
[protected]

Railway Safety Organisation, Indain Railways

I travelled in train no 18606 (Jaynagar- Ranchi Exp) between Darbhabga and Ranchi on[protected] in A1-coach bearth no 30. In the night I found 2 doors near seat no 46 pad-locked. This was highly unsafe as then there will be only 2 exits in case of any accident or fire and in such situation many passenger may run towards these locked exits and get trapped.

I tried to locate the AC-Coach attendant but failed - later I noticed he was not in uniform and was wearing a striped red T-Shirt without any name badge. He was totally discurteous and quickly picked up and arguement once this unsafe practice was pointed by me. He finally opened the locks only once train reached Bokaro Steel City. I donot know if he lied but he told his name as Chandan Kumar.

I request he may be repremanded for such un-safe practice and action taken against him.
regards
Amitabh Kumar Sinha

Sir
This is to bring to the notice of the all the responsible authorities regarding the worst condition of the coaches.
I am a regular traveller and found that the condition is very bad even in 3rd A/c coaches as the most crowed train Netravati express no 16345&16346 at all season , the coaches are made 20 or more years before the condition neatness and maintenances at all means is worst, hence it is requested that the coaches may be changed and maintained properly because this particular train does not run in lose.

I HAVE USER ID "RAMNATH246" FOR BOOKING ON-LINE RAILWAYS TICKETS FOR THE PAST 3 YERS. I AM A FREQUENT TRAVELLER. NOW I AM UNABLE TO BOOK THE TICKET AS THE PASSWORD KNOWN TO ME IS NOT ACCEPTED BY THE SYSTEM.

I HAVE ALSO TRIED TO RETRIEVE THE PW THROUGH 'FORGOT PASSWORD', BUT, THE ANSWER FOR THE QUESTION ASKED BY THE SYSTEMS IS NOT REMEMBERED BY ME.

MY NAME : K S RAMANATH
USER ID : RAMNATH246
DATE OF BIRTH : 10.05.1958
Mobile No. : [protected]
EMAIL ID : [protected]@rediff. com (now in use and updated in your redord)
Old email ID : [protected]@hotmail.com (blocked since January 2012.

Dear Sir;

Our relatives Mr.Rupa Sarvaiya ws travelling in Bhavnagar Express ( Dt : 05.05.2012 ) from Johravar nagar to Borivali. At ahmedabad station some body has snacthed her purse and ran away. She had shouted for help but no railway police was available there. Asking to T.C ( Mr Anil Mathews ) he was unanwerable and was no in helping mood.

Pasenger Details:

Name : Mrs Rupa Sarvaiya PNR NO : [protected] Dt : 05.05.2012 Coach : S11 Berth : 68.

Boarding Stn : JOHRAVAR NAGAR ( JVN ) Des : BORIVALI ( BVI )


We are not behind the money but our doicuments were there which were precious. ( Mobile, Pan card Atm etc.). We request you to pls do the needfull and catch the snatchers as sooner possible.

Contact details :
Mr Anil Sarvaiya ( [protected] )
Neelayalam Building
Dutt Mandir Cross Road,
Dahanukar Wadi
kandivali ( w )
Mumbai.


Regards;
Akshay.B.K

HI,

My mom and relatives had to travel from Shirdi to B'lore on 28 April, Saturday and the status of their booking was Waiting list 26,28,29. After Sholapur station, in the night my mom saw TTR accepting a bottle from the person and a conversation was happening bw passenger and TTR and after sometime he was given a berth and during the coonversation my mom and relatives heard them mentioning about WL 56.Since, it was only ladies who were travelling no one could do anything at that momemt. Instead of giving prefernces to senior citizens and to the waiting list number, preference was given that passenger who had offered TTR a drink.

Dear sir, DATE ;- 2/5/2012

MY SELF ANIL CHOUDHARY. INDIAN RAILWAY TDR NO:- [protected] & [protected] SEND TO THE CHIEF COMMERCIAL MANAGER REFUNDS EASTERN RAILWAY , 3 KOILA GHAT STREET, CULCUTTA -700001 BUT TILL DATE REFUND AMMOUNT IS NOT REFUND.

REGARDS

ANIL CHOUDHARY

Respected sir ,

I have a complaint regarding the mismanagement ,i have witnessed during my journey in railway dated 29-04-12,in train no 12239 from mumbai to jaipur ( pnr : [protected] ). The beddings were not provided by attendant at all, and passengers were asked to collect it themselves , reason being told shortage of staff. It created a lot of disturbance and difficulty to us. Please kindly take action on it so that such things will not happen in future.

thankfully,
krishna sisodia.

Baggage lost
Date & time: 19-Apr-2012, 10:45 PM
Place: Local Train, Mumbai Central Station

Boarded 10:32 PM local train at Dadar (W) towards churchgate. One overnight bag (black color, approx 20"x12"x12" size) containing valuables lost at Mumbai Central. Loss of baggage reported at Mumbai Central (main) Railway Police Station at about 11:15 PM.