Claimed

Indian Railways Complaints & Reviews

1.3
Last updated Apr 12, 2024
Complaints 6269
Resolved
1580
Unresolved
4689
Quick Links
Statistics
Share
Contacts

File a complaint to Indian Railways

Having problems with Indian Railways?

File a complaint and get it resolved by Indian Railways customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Indian Railways
Customer Service Contacts

Indian Railways Phone Numbers

Phone
+91 11 2338 1213
2276
749
Mobile
+91 97 1763 0982
2043
624

Indian Railways Website

Indian Railways Head Office Address

Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
Delhi
India
110001

Indian Railways reviews & complaints page 245

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
krajp88
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

pick-pocketing under railway police

Address:Farrukhabad, Uttar Pradesh

Sir



On the Farrukhabad Railway station 3 children of age of 10 to 13 year,are doing pick-pocketing for a long time.


Sir
near-about 3 month ago my brother had lost their pocket with some money by those boys when he was returning from Relation(at that time he request to those boys to return some important documents from purse), and just some time he was...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
nitin169
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Cancellation of train bogie without prior information

Address:Udham Singh Nagar, Uttarakhand

I booked a ticket for my wife from Udham Singh Nagar to Delhi in train KGM ANVT AC EXP / train no.- 14011 in 3AC for date- 06/04/2012, with PNR No.- [protected]. It was confirm reservation in B6 Coach with seat no 13. When train arrived on station there was no B6 coach in it. on being asked TTE said B6 coach is not attached hence your ticket is cancelled, you'll receive amount for it in your bank account( i haven't got it till date)....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
V
vijesh_sar
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Vehicle not delivered

Address:Sambalpur, Odisha

Dear all,

I have booked my Honda activa (KL04 U 8770) from Alleppey to Sambalpur through Alleppey-Dhanbad Express, The parcel
receipt number is 135675.
I travelled on the same train on the very same day and i have personnaly loaded my vehicle from Alleppey station.
But the vehicle is not delivered at Sambalpur Railway Station.
The concerned railways authorities are not responding to my request, I...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
RAKESH BAGARIA
from Mumbai, Maharashtra
Report
Copy

refund not received

Address:Surat, Gujarat

i had waiting ticket of pbr howra exp dt. 22-01-12 train no,22905 pnr [protected] . i file the tdr at 11.30am on dt 23.1.12 but still i am not getting the refund....
Helpful
Be the first one to find this review helpful
Found this helpful?
5 Comments
Report
Copy
S
samratroy
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Widow Pension

Address:Bardhaman, West Bengal

Dear Sir,
This is Samrat Roy, S/O Lt Tusher Kanti Roy. My father was posted at Barakar as a Cabin Master. He was retired on 30/06/2009 from Barakar. His pension was started on 30/07/2009 (No – ASN/29511/CSD/2284). Unfortunately my father was expired on 01/11/2010 by an accident. After that my mother (Smt Tapati Roy) was withdrawing the pension and her pension was started as per normal norms. The amount she withdrawing is Rs 7670.00....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sunitasonia123
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

failed transaction money not refunded

Address:Delhi

Failed transaction money not been refunded to my account by irctc.co.in - website of indian railways and this has happened not once but many a times over. Situation is that neither a ticket is booked (and the money is deducted from the account ) nor the money is refunded. only 3 times it was refunded and rest 15 times it was not refunded. Do not cheat customers. Do return their hard earned money. and this is not my voice only a similar voices...
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
G
gutu22
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

personal

Address:South 24 Parganas, West Bengal

interestedb in womwn...
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
M
mksingh780
from Guwahati, Assam
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

my reservation ticket is not being canceled

Address:Dibrugarh, Assam

sir
I have booked my train ticket from dibrugarh town railway station reservation counter on 10 march 2012 . my PNR No[protected]and ticket No[protected] train no 12236 date of journey -20JUN2012 From CHHAPRA JN TO DIBRUGARH . i want to cancelled it but it is not being cancelled . i have gone five time to dibrugarh town railway station but they reply it will not be cancelled now .my mobile no -[protected] . now my ticket kept crs...
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
S
sarfaraz.ishq
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

EXCESS FARE CHARGED IN TRAIN

Address:Uttar Pradesh

SIR MAINE 3132012 BALLIA SE LUCKNOW JANE KE LIYE SABARMATI EXPRESS (19166) SE AC II CLASS KI DO SEAT KA RESERVATION BALLIA STATION KE RESERVATION WINDOW SE TICKET BANWAYA AUR USKA FARE DO SEAT KE LIYE 1334 RS. CASH DIYA AUR MERI JUARNEY AAJ DATE 4 APRIL 2012 KI HAI JAB MAIN TRAIN ME APNE COACH ME APNI SEAT PAR AA GAYA TO TTE AAYE TICKET CHECK AUR MUJHSE EXTRA FARE KE ROOP 126 RS DO PERSON KE MAANGA, MAINE PUCHHA KYUN BOLE FARE BAD GAYA...
Helpful
Be the first one to find this review helpful
Found this helpful?
10 Comments
Report
Copy
G
Gaurav Sotani
from Banswara, Rajasthan
Report
Copy

Booked ticket long back but still waiting not cleared.

Address:Pune, Maharashtra

Hi,

I booked ticket from Ratlam to Pune long back. But still waiting not cleared.

Train no: 19312
Date of Journey: 16-Apr-12
Date of booking: 23-Feb-12
Waiting at the time of booking: W/L 1
Waiting till today: W/L 1

I do not know whether my waiting will be cleared or not.
Please find my pnr no. below:
pnr no.:[protected]


regards,br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
pkdaya
from Chennai, Tamil Nadu
Report
Copy

Very Poor Customer Service

Address:Tamil Nadu

Sir,
Ref: PNR [protected], Train No16042 Chennai Express, Date[protected]

We travelled by the First Class in the Chennai Express from Trichur to Chennai Central on the night of the 27th March. We had a horrible and miserable experience of travelling in the company of cockroaches and rats. We were six adults and a one year old baby. The old compartment was vibrating and...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
subhendudas0103
from Mumbai, Maharashtra
Report
Copy

Money Laundering

Address:North 24 Parganas, West Bengal

Respected Sir,
I am a general passenger of Indian Railways and travel daily from Ranaghat to Howrah. While traveling in the above mentioned route I found money laundering by some middleman attached to G.R.P. staff from those male passengers, by mistake who travel in the vender compartment of ladies special train. Without any authentic receipt they collect Rs. 400/- cash from each (at Naihati Station). From a train they collect...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
P P Upadhya
from Merta, Rajasthan
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

REFUSAL OF COMPLAINT BOOK FROM STATION MASTER

Address:Karnataka

On 30th of March 2012, I bought 3 tickets from Srirangapatnam to Bangalore in a Passenger Train for me, my wife and daughter at 13:45 Hrs for the 14:45 Train. Since the temperature was very hot and no drinking water facility and the toilet in the station, I asked the Station Master to give the complaint book for which he refused to give on the grounds that everything is available. Although none of the above facilities were available he...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Surat, Gujarat

It is very annoying thing that, today Western railway has not attached AC Chair car bogie 7 instead they have attached second sleeper class bogie. I am travelling by 12936 UP Surat- Bandra Terminus Express from Surat to Borivali.

It clearly shows that in India, Railway minister don't have any value, then normal people will have what value ????

Travellers book in AC because, after long office hours, they...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Somnath Bhattacharyya
from ASANSOL , West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

non received of pension

Address:Bardhaman, West Bengal

dear sir,
Till my retirement from Rly. service from Mech/C&W/Asansol,E.Rly on 31.01.2012,I have failed to get my pension now.Please do needful.My PPO no. is [protected]

Thankink You,

Yours faithfully,
Somnath Bhattacharyya
E-mail:- [protected]@gmail.com...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
pyarelalmeena
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

nps contribution details

Address:Surendranagar, Gujarat

to nsdl
i am working in western railway in nps scheme from may 2006. my pran no[protected] . i am not able to open for check in contribution in nps fron my salary even though my salary was dectucted in nps from may 2006. i given email id in pran from but not any msg received on my email. so please sent my contribution details through my email id : [protected]@rediff.com or sms on my mob no [protected] and also inform me how to check...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
I
itsmethush
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

payment made by bank but ticket not booked !!!

train number - 12081
train name - jan shadabdhi, from calicut to trivandrum
date - 30/03/2012
passenger details - Thushara Thomas
Ac chair car
Rs.470/-

Refund the money as soon as possible. Can you do something about this website?? It takes so much of time to book tickets !!...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
S
satish20186
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Renewal of smart Card

Address:Mumbai Suburban, Maharashtra

My Smart card no is WR0167987, and it got expire in Nov or dec 2011. When I had gone on the Railway counter in Bhayander East to enquire about the same, they were saying that card got expire, throw them out. When I said to him that how can I throw this as in it the balance was there of more than Rs.50 and security deposit of Rs.50 which is refundable, he directly refuses no.
When I said that take another Rs.100 and recharge he again...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
saurabh22492
from CHIDAMBARAM, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

DISCRIMINATING ON BASIS OF OTHER STATE

Address:Cuddalore, Tamil Nadu

Dear Sir/Madam,
First of with due respect i would like to tell you that i am a permanent resident o[censored]TTAR PRADESH and currently studying in TAMIL NADU.
On 25/03/12 i have gone to book a ticket on CHIDAMBARAM (CDM) railway station with one of my friend. The lady on the counter was talking on mobile from 10 minutes after that she started to talk with one of her colleague. When i ask her to give me ticket because it was already...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
raj83_iimk
from Panipat, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Service

Address:Uttar Pradesh

Hi,

I am Rajeev Singh, & Travelled through Train from Kanpur To Patna Through Garib Rath Ex(12570) and coach No G9, Seat No 10.
I Board at Kanpur on 10.35 PM(Train is Delayed some time), after waiting more than an hour, i ask the attendent about the BedRoll(Blancket, Pilow, & Bed Sheet), he straight forward told me that i don't have any BedRoll(Mai Kuch Nahi Kar Sakta aap dekh Lo). I am suffering from...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy