Indian Railways Complaints & Reviews

Dear Sir,
I hereby, bring to your kind attention that AC-2 coaches are horrible in Provotor Samprak Kranti Express(2501).Cockroaches and mice move about freely in the coaches. Toilet is not cleaned and smells so badly that it is not cleaned since a long back.Is RAILWAYS so inefficient that it cannot arrange for cleanliness & hygiene at least in AC coaches? Also, I would like to tell u that birth lights are not in working condition in AC-2 coaches. Will u please arrange 4 it and oblige your customers?
Thanking u 4 nothing!

Hello Sir

Yesterday mean 30/08/2010 my Mom and Sister took train from howrah, Howrah-Malda Intercity Express (3465) I book their tickets AC chair car tickets (C1- 58, 59) from IRCTC everything is OK some how they forgot to carry there ID proof that is the reason
TT did not listen any thing perhaps they have a valid tickets but TT don't want to listen anything used non standard languages...
They have tickets but TT compel them to leave the bogy...
at last finding no way MOM and Sister go down with Bag and Suitcase and some how come at Malda by sitting on General class.. My MOM is a hart patient...


Thank God that they are safe.

I know the reason TT found that its a good chance to earn some black money... which TT are usually do...

Earning is Good but exchange of life is not good we should stop this

Is there any way to stop this?????



Sudip Barman.....

sudip.[protected]@hotmail.com

Dear sir,

The platform in the Banaswadi railway station, Bangalore is too short that many times passengers from express trains have to get down to the unhygenic and dangerous areas near the track. Please note that this station is very convenient for majority of the people from the city central. I humbly request you to either extend the platform or atleast clean the areas near the station so that passengers can safely get down there.

This may be relevant for many other small stations where a high number of people may be using the station but the platform may be too short. I request railways to consider this matter.

Thanks.

Respected Sir,


Being a sincere citizen of India , I would like to inform you that . a person MR, Jitender

Sing Chandel, Resident of 12 Bangla Itarsi His contact nos

[protected],[protected],[protected],[protected],

Is illegally supplying vendors at Itarsi Platform for the food stalls , he is master mind in

making in duplicate identity cards .


When ever Police verify the vendors I-card it seems to be perfect but as a whole more

than nominated venders are working on each stall .

MR, Jitender Sing Chandel, Resident of 12 Bangla Itarsi is dangers man for security.


I would like to request you ,please do not disclose my Identity , because he is a big

mescal man. & It will dangerous to me & my family’s life.


Regards

A sincere citizen of India

Dear Sir,

When I was travelling from SURAT to Mumbai on 27th August 2010 in 2010 Up Shatabdi Express, There are lots of Passangers Travelling in Corridor of most of the coaches
When I ask TTE, whether it is allowed to Travel like this on Wait List Ticket in Corrisors, He says Yes, I have asked Him Whether you have charged any Fine on them, He says No, I have not charged any fine.

This is pure case of Bribery, where regular Passangers from Surat and Vapi, comes and pay monthly amount to TTE and travel on Board in Train Like Shatabdi Express.

Whether Western railway Will reply , TTE Name is Sudhir Kumar

sir,

recently i.e on 20th August 2010, i have travelled with my family on Nizamuddin-visakhapatnam Link express and came at Rajahmundry railway station for boarding. the train came around 9.50 am. The halt is 2 mins. i am travelling with 3 suitcases, wife, daughter. I made reservation in S-9. After train comes i approached the concerned S-9 coach. unfortunetly the said coach was locked by some unthorised passengers. i looked for assistance. No GRP/RPF found in platform number 3. similarly i enquired about TTE. No TTE is there at S-9. in the mean while train started. i along with family rushed with huge luggage to 3 A/C compartment. I found one TTE sitting in that compartment. I asked about the joining details pertaining to me in S-9. The TTE said that he is helpless. TTE is on duty from Vijayawada to Visakhapatnam on that day.According to him that there were no other TTEs for that day. He asked to pay the differential amount and i paid the fees and taken receipt. in that peak joining i lost my brasslet worth 12 thousand. i complained to The GM, Railway Minister, DRMs, CTI and others. i am waiting for the reply. i went to visakhapatnam for my daughters ill health (to see the doctor). i request concerned official to make arrangements to safe guard the passengers.

tirumala rao akkinapalli
advocate/[protected]

Dear Sir/ Madam,

I am travelling from Firozabad to New Delhi from Gomti Express 2419.
Date: 27 Aug,2010

The AC in coach "C2" is not working and when asked the authority, passengers are not answered and replied in a rude manner.

This is not the first time I m facing the problem. IT is a regular problem with the train.

I request you to please take action and keep check.

Thank You

Regards
Naman Batra
(batra.[protected]@gmail.com)

Sir/Madam

Indian railways introduced Tatkal system for the people who suddenly plans a travel.

But during peak days when we go to reservation counters TATKAL Quota will be compleated with in 5 minutes after starting reservation at 8 am,

I went to reservation counter 2 days back. Actual availability of tatkal for GOWTAMI Express was 302 seats. But immediately after reservation opening at 8 am It showing availability as 100. with in 3 to 5 minutes those 100 tickets also compleating.

How it is possible? there are no other ways Online booking Server will be busy up to 9am every day so there is no possibility of booking througn online for a normal person.(even in high speed broad band).

And reservation available only at stations. Even in those stations about 2 persons getting reserved. What About Others.

If we go to Rail Agents Each are having hundreds of tickets. selling them in black about 200 rupees extra.

Please consider this application and take necessary action.

Thank You

RAMESH KUMAR CH

Dear Sir,

Given below are the correspondences, made with IRCTC as of date. Though the minimum period of 90 have lapsed, I have not get back my refund amount of Rs.2920/-. In my case there is no fault on my behalf. Since the train has got delayed by more than 10 hours, I have to cancell my ticket. A lower middle class persons like me may not be in a position to wait for such a long duration to get back the refund.

Please take up this matter with the concerned division concerned and do the needful.

Thanking you.

Yours faithfully,
S. Rajan

[protected][protected][protected][protected][protected][protected]
To

[protected]@irctc.co.in

As required, I am furnishing hereunder the details :

PNR No.[protected]
Transaction ID [protected]
Class - 2A
Date of Journey - 22/05/2010
Train No.3352
From station - Coimbatore JN (CBE)
To station - Trivellore (TRL)
Booked on - 5/5/2010
Reference - ekt[protected]
TDR Zone - SER
TDR Filing date - 23/05/2010
Forwarded to Railway on - 05/06/2010

Hope it is enough for your goodself to proceed further.

Please do the needful.

Thanking you,

Yours faithfully,
P Ramesh (Rajan)

[protected][protected][protected][protected][protected][protected]
--- On Thu, 19/8/10, [protected]@irctc.co.in <[protected]@irctc.co.in> wrote:


From: [protected]@irctc.co.in <[protected]@irctc.co.in>
Subject: Re: TDR Reference No.ekt[protected]
To: "SRINIVASAN RAJAN" <[protected]@yahoo.co.in>
Date: Thursday, 19 August, 2010, 8:34 AM

Dear Customer,

Please send us your pnr no to assist you better.





Thanks & Regards,
Anupama Massey
[protected]@irctc.co.in
www.irctc.co.in
[protected] Message from [protected]@yahoo.co.in[protected]
[protected][protected][protected][protected][protected][protected]
Date: Tue, 17 Aug 2010 13:28:50 +0530 (IST)
From: SRINIVASAN RAJAN <[protected]@yahoo.co.in>
Subject: TDR Reference No.ekt[protected]
To: [protected]@irctc.co.in


> Dear Sir,
>
> I am writing further to my letter dated 12/08/2010 requesting your
> goodself to settle my claim amount of Rs.2930/- (against which TDR
> filed on 23/05/2010), paid through my Credit Card
> No.[protected] (Payment gateway ICICI) towards purchase of
> ticket from Coimbatore to Chennai (Train No.3352) of dated 22/05/2010.
>
> I once again reiterate, I have filed the TDR beacuse the train has
> got delay by more than 3 hours and there is no fault on my behalf.
>
> Under these circumstances, If you are not goin to settle my claim
> amount before this week end, I will take up this issue with the
> Ministry concerned / Consumer forum.
>
> Please expedite.
>
> Thanking you,
>
> Yours faithfully,
> P. Ramesh Alias Rajan
> The Hindu
> Mobile No.[protected]
>
[protected][protected][protected][protected][protected][protected]
>
> --- On Thu, 12/8/10, SRINIVASAN RAJAN <[protected]@yahoo.co.in> wrote:
>
>
> From: SRINIVASAN RAJAN <[protected]@yahoo.co.in>
> Subject: TDR Reference No.ekt[protected]
> To: [protected]@irctc.co.in
> Date: Thursday, 12 August, 2010, 4:30 PM

> Dear Sir,
>
> Thanks for your email.
>
> You have stated that the refund will be processed as per the rules.
>
> I wish to submit that in my cause there is no fault on my behalf.
> Due to train got delayed by more than 3 hours (in my case more than 8
> hours), I have no other alternative expect to file TDR.
>
> The Rules may be relaxed for these type of special cases.
>
> If you want me to represent my case to your higher Officials, I shall
> send a mail to them also. Please provide me with the email id of
> your superior Officer.
>
> Please don't give undue hardship to a genuine customer like me.
>
> Please advise me suitably in this regard. My mobile no.being [protected].
>
> Your early action in this regard will be very much appreciated
> Thanks.
>
> Yours faithfully,
> Ramesh (Rajan)

I AM A HANDICAPPED PERSON. AND TRAVELLING FROM BHARUCH ( 8.25PM 16/08/2010) TO KUTCH WHILE REACH AT AHMEDABAD THE RAILWAY POLIC MR. SURENDRACHANDRA SHINOR TOLD MY ESCORT TO LEAVE THE SEAT, ME AND MY ESCORT ONLY IN THE HANDICAPPED BOGGY. BUT FOR SEAT RAILWAY STAFF ( MALIYA SS ) AND RAILWAY POLICE MR. DHARMENDRA AND SOME RAILWAY STAFF, MR. SURENDRACHANDRA ORDER TO LEAVE THE SEAT TO MY ESCORT.

RAILWAY STAFF CAN NOT JURNY IN HANDICAPPED BOGGY.

I WILL PROVIDE VIDEO OF THE BOGGY IF REQUIRED.

PL. DO THE NEEDFUL.

w.r.t. pnr no.[protected] dated 14aug 2010 i had booked 3 train ticket w.r.t
1.Passenger Name Age Status Seat
Mr. ramesh goel (Adult) 50 Confirmed -
Mr. din dayal goel (Adult) 58 Confirmed -
Mrs. mayawati goel (Adult) 54 Confirmed

for journey to delhi to mumbai from dee garibrath train no. 2215 in a waiting list and i got my ticket confirmed before 1 day of my journey and my berth no. are 79,80,81 but its very suprisingly for me to see that in coach of this train there are only berth till no. 78. NO BERTHS ARE AVAILABLE FOR CONFIRMED BERTHS NO. 79,80,81

bcz of this we felt very difficulty in travelling by this train

so i request u to plz take action against the same

enclosed - details of ticket

(Trip ID [protected])
Delhi Cantt to Bandra Terminus — Sat, 14 Aug 2010 Train Leaves Arrives Duration
Bdts Garib Rath
Train# 2215 09:37 , 14 Aug
Delhi Cantt (DEC) 08:05 , 15 Aug
Bandra Terminus (BDTS) 22h, 28min

Train booking details – 3 adults travelling
Rs. 2,087 Bdts Garib Rath – Train# 2215 PNR: [protected] Ticket# [protected] Class: AC 3 Tier
Passenger Name Age Status Seat
Mr. ramesh goel (Adult) 50 Confirmed -
Mr. din dayal goel (Adult) 58 Confirmed -
Mrs. mayawati goel (Adult) 54 Confirmed -

Sir,
I want to file a complaint against western railway regarding non cooperation to find out lost mobile in cracked body of railway coach. during travelling from ahmedabad to surat by Karnavati express on dated 16/8/10 by ticket having PNR NO [protected] IN COACH NO 911595 BEARING COACH NO -D8 NEAR WINDOW OF SEAT NO 4/5/6.
During travelling due to damaged body of railway coach of above no, accidentally my samsung mobile fell down in side the crack body and railway people did not able to find out. It is my request to western railway of ahmedabad authority kindly try to remove it while train came back in yard and handed over to me.Further it is to mentioned that this is to bring your notice that there should not be any misuse of my mobile kindly file this complain and forward to railway police
Thanking you
Dr J V Parikh
Contact no[protected]

Dear Sir,

Mr. Sanjay Kumar Was travelling in Train No. 9656B Ajmer Indore Link Express his seat no. was B2--8. PNR No. [protected].Date of journey 11.08.2010. Unfortunatly Mr. Sanjay forget to keep original copy of Driving licence but Mr. Sanjay was having the copy of driving licence and other proof as ATM/ Debit card and Companey ID card ( public limited companey). Because Mr. Sanjay was not Having the original ID proof he was treated as without ticket and Mr. Rajesh ( TTE) was asking for money Rs 500 ( as bribe) for considering the copy of Driving license as proof of ID. Mr. Sanjay was not having the Money, He replied sir, i dont have the money, so please consifer this Id Card as proof. Finaly TTE does not considerd his request and TTE was treating Mr. Sanjay as Without ticket passenger. Mr. sanjay requested to TTE that I will arrange the Ticket (open ) Ticket and money of Diffrence amount for AC. Final one of the friend of Mr. Sanjay bought the ticket (general ). When Mr. Sanjay asked the TTE to issue the diiffrence amount ticket and allot the birth at that time Mr. Rajesh suddenly started abusing and beating to mr. Sanjay. On reply Mr. sanjay also beated Mr. Rajesh as self Defence. Finaly there was high voltage drama end with arresting Mr. Sanjay with help of police and puting Mr. Sanjay in railway police Chhitorgarh. and Mr.Rajesh ( TTE ) Made an FIR. against Mr. Sanjay.Mr. Rajrsh TTE also get down at chittorgarh railway stataion.

Dear Sir, as i was also travelling in the same coach and i have seen the above mention drama.


Regards

An Indian

requested sir,
at vasai road [w] their are some prostitutes and haukers sitting inside your railway premises near ticket booking office, a person name raju selling piracy dvds and blue flims with dirty pousters on it, how can a ladies passangers stand in q to remove tickets. bridge work is in prosses their is no spase to stand for tickets, a second thing prostitutes stands in railway premises making their dirty business at puplic place, let me know how can ladies passangers can wait for their family members at statons, i had made a call at ur mumbai control room at 7/8/2010and8/8/2010 no action took place against it till now 12/8/2010. please take some quick action on it for ur passangers and let passangers knows railway has don some good job for them.

Hi All,

My name is Praveen Khard and My Father Shri G D Khard was travelling on Aug 11/Train Number -2549/, (Durg-Jammu Tawi)/Birth S3/23 from Katni to Agra and while getting down at Agra he left his one of the bags. It was having valuable items. Please contact me at [protected] or my father at [protected] if anybody found it and coincidently reading this message.

Regards,
Praveen Khard

SIR,
The people of Baripada traveled to Kolkota mainly for marketing only for business purpose , so
suitable time to traveled to Kolkata is at night after finishing business work and suitable time for marketing at Kolkata is in day time .
Therefore, departure time of Salimar-Baripada intercity should be at Kolkata in between 17pm to 20 pm and departure time at Baripada should be in between 23 pm to 2 am , otherwise passenger will be poor in the train.
Thanking you

Dear sir
I am Satish kumar singh. I booked a cycle from ferozepur railway stn(fzr) on 21 jul 2010 receipt no 97730 for rajendranagar stn. However the parcel never reached. On enquiry it was found out that booking clerk had used a wrong station code. he had used "rjq" where he should have used "rjpb".Repeated comlaints at ferozepur stn and rajendranagar stn gave no result. Requests fell on deaf ears. A consumer is left helpless as only thing he can donis to lodge comlaints which have no effect.
A helpless consumer
Satish Kumar Singh

While travelling from Andheri Station to Ville Parle station, I had bought a Second class Ticket costing Rs.4/-. But dut to emergency (as my mother had already arrived at airport with health problems) I had to reach the airport immediately. As the second class bogies were fully crowded and packed (unable to get inside the train), I had to board First class bogie. The TTE charged me Rs.290 (Rs.250 as penalty + Additional fare of Rs.40). When I Had a ticket , why the penalty was charged. Only the difference of fare should have been charged. The TTE went to Station Master (Date : 08-Aug-2010, Time 2:40 PM) and station master also agreed that penalty should be charged. As per the rules , only when you are without ticket, penalty needs to be charged. THEN WHY WAS PENALTY CHARGED TO ME.

The behaviour of station master and TTE (NAME : MAHESH KUMAR SINGH, ID - A004314) was very bad.

Request you to kindly look into the matter and refun my penalty amount of Rs.250/-.

Regards,
Krishnan R

I along with my family is currently travelling in 2429 Rajdhani Express of 5th August 2010 (departure from Bangalore to H Nizamuddin). Since early morning today (6th August 2010),it has been raining outside. One of the seat where my parents were seated (A1 - 13), the rain water started dripping from the ceiling and the entire berth (including the upper berth) was totally wet and it was such an inconvenient for him for almost 6-7 hours till now that he couldn't sit/relax well. Temporarary arrangement was made but it did not solve the problem.

The prestigious train such as Rajdhani Express has compartments of such pathetic condition. As a tax abiding citizen of India I feel very sad at this state of condition.We are trying to progress in each and every field but Railways is taking India backward and if we have a rail minister who is only bothered to claim her chief ministership in next state assembly that she is bending all rules of the government and therefore railway board and the chief of maintenance is having a good time as they are not bothered to look after the maintenance of coaches and it is not worth the money we spend on tickets and comfort and such a plight of passengers and coaches is not at all acceptable.

I am sending this message connected to internet sitting on the train.And I feel ashamed to compare the progress done by India in the field of Technology with that of the plight of Railways in India.

I am currently not in a position what would be the quantum of claim for compensation for this inconvenience caused to my parents, but would do so only after I receive a favourable reply from this forum.

Regards,
RK Datta

Sir/ Madam
We are take journey from Manmad to Jalandhar in Sachkhand Express (2715) on 1-Aug-2010. We have 6 seats in coach A1 numbers are 37-42. With deep heart i have complaints regarding facilities given us in this coach. The AC of this caoch is not working properly, the curtains also get smelled very badly, cleaningness in washrooms also not so good and soaps will not provided us. the charging point of this seates also not in the working conditions by which i can't charged my cell phones and i have lost my communication with my another family members.
But in AC 3 tiec class coaches the facilities given to customers are mer then given in tier AC classes. Even the fare of 2 tier AC class is more than tier AC class. There are two charging points in one row, the curtains are well washed there, the lighting and cooling of the caoch is more efficient than the our coach. We are not satisfied with the facilities given to us in that caoch. I want that you will be compunsate us.
Thanking you,

Your's faithfully,
Amit Kohli
Passenger of Manmad Express.
E-mail - [protected]@yahoo.com