Indian Railways Complaints & Reviews

Indian Railways — Touts at Rail Reservation Centre in Greater Noida

Railway Reservation Clerks at Greater Noida are supporting mismanagement created by Touts at the reservation Cent. No RPF is available to organise the que.
Should be investigated and railway staff should take some action.

i am cent percent agreed from that complaint.

you are absuletaly right.
infact i have tried three consucative day to book ticket, but every day i get the same error.
then i tried to book the ticket from ticket counter, when i reach there to collect the reservation form for tomorrow so that i can go there befor 2- 3 hour and get my reservatation done, there i find 4 to 6 people all ready in line for tomorrow's booking, when i conform from the local vender there, they said, people use to start coming from 3 pm to take there place in queue for next day.
It's simply horrible. finaly i get to go through airways.

No Seat Avaibility, No Platform Ticket ( In delhi), Never on Time ( Every route, every where, every train), Poor Service, Worst Employee ( in term of behaviour) .

Our Railway, Indian Railway..

Thank you Mamta Jee..

Indian Railway on line reservation — Railway Online Reservation

I am trying to make online reservation in tatkal since last one week, but the moment reservation starts (8:00 AM), the irctc.co.in website shows "Service unavailable".
This is how our government websites work. I would recommend to privatize the railways like telecom had been done.

The system is confusing and dangerous as well. I read in a Tamil daily that Ticket Examiners on the train are asking for the people travelling with E ticket for ID cards, how about the other passengers? I have not seen that they are not worried as long as you have ticket bought from the Railways counter.
There must be a regulation and co operation from the passengers as well. I have also seen some good Ticket examiners asking people to get down from the train without proper documents. Kindly take E tickets only with confirmation otherwise it is useless. There is a long way to go...
JAI HIND

I am purchase a reservation ticket from Howrah to Allahabad for dt. 17/4/2011 and system allotted me a berth in 3rd AC B2/7 and my PNR no. is[protected], when I reached to my berth I saw there are no any berth in B2/7 & 8 in 12175 Chambal Express, so I suggest to railways take a necessary action immediately and remove above said berths immediately.

chee chee didi, bore admi kaa dalali suroo kor diye, irctc se tatakaal tckt nehi milta hai, counter ke samney 24 hrs paheli vee dalalo kaa line aage, 5 minut me sob tckt khotom, ho keya raha hain ?/////////////

ashim kolkata

Only whem it comes to corruption, Indian Ministers are prompt. Ministers are killing this country. Why we waste our money in elections, and Tax. No jobs no trains. Its easy to get a ticket through agent than booking through railway counters. So we can imagine the level of corruption. No law is in place. People who can no take care of themselves are given position to take care of the country. They need support to walk, How they would support our nation. Railways boost about there numbers, what about the suffering that passengers have to go through. Atleast respect the position that u hold and atleast keep 50% of your promises. You all have killed this nation. May god have mercy on our nation. I support your blog. Wish anything could be done about this.

i had travel several times in BSB ANVR G RAT 2213/2214 and always found very bad service in the train..

1. No water will be there when train starts from anand vihar,
2. No regular pantry car service.
3. Always delays in timing.
4. No maintenance in the coach..

and are lot more ...

dear sir,
please take in to consideration to my complaint, so that you can aviod disaster in railways
the TRIVANDRAM GOWGATI EXPRESS, WHICH I TRAVELLED 20/2/2011. allowing more than 300 hundred unreserved workers in to each coach all the passenger who travelled with reserved ticket suffered like anything, 1. ladies unable to sleep
2. unable to go to bath room, 3.astma patient suffred too much to breath senior citezen, I do not know how much they sufferd. as usual no one botherd i went and complained each and every station no one took any response. I do not know what todo as a citizen of my country. i am well of i can aviod travelling in that train, suffering is only to poor and mid class people. workers who is building bridge and roads for us, they are treated like a animal dumped in a train i feel so bad see that, please please help them by giving separate trian to the workers for oneday in a week or do not allow any resreved ticket from kerala to gowhati do something immediat actin please

I am agree with some of the complains made. ac operator, TT / Tc is behaving very badly with the passengers even with the passengers having confirm tickets.They never give money reciet to the passenger for the extra amount paid for the ticket. It goes to their pocket. from the ticket counter they issue normal ticket for the AC chair car and suggest the passengers to give the remainig amount to the TT. But TT do not give money reciet for that extra money. they collect the extra money and put it in their pocket. This way Railway department is loosing crores of money everyday.TRhis Rly. employees should be punished immediately.Also see the TELEGRAPH paper Dt 21 april, 2011.Railway staff pushes out a passenger from a running train.every incidents are rising in Lumding - Agartala express train, Dharmanagar - agartala train. We have full faith on our Hon"ble Railway Minister Mamta ji. Only such honest dynamic leader can stop the corruptions in railway. we love her.We indians are proud to get such a honest minister in our country.

Jasidih magistrate TCs are misbehaving with passengers and also using abusive slangs words in name of magistrate checking at Jasidih( Deoghar) railway station. Everyday they are harassing many students already having tickets and many people's by not telling them the actual rule of tickets. Everyday I can see they are misusing there powers. Plz atleast they some relief must be Provided to passenger with less amount fine and also they sud be warned by rail for not abusing any passenger.

Dear sir
With ref to my PNR [protected] we are travaled from SAVDA (SAV) To KALYAN on 14th Feb.2011. train no11058 ASR/DDR express
Surprised to see that the 2-3 ladies are just entering the reserved bogies with there number of KADUNEEM LEAVES bundle of more than 20 kgs weight each. just dumping in the reservation boggies, resulting that passenger could not enter the train, due to shorter time of halt, train start.Our bogies are full of that KADUNEEM LEAVES bundle, Toilets of Boggie no 3-4-5 are full with kaduneem leaves bundle.public could not enter the toilets.
At IGATPURI station Lady police are cheking the compartement, I complaint that lady police, she just ignore me, after one police officer also cheking the compartment, myself complent him also, he told the lady police about my complent but she ignore him, Carrier lady of the kaduneem leaves, is explening that they paying the hapta .Passenger public are not able to talk to carrier ladies/gents.
TTE and SPL cheking TTE are just keep mum, but not furgot to chagerd the without tkt.traveler avoiding this kaduneem leaves carrier, and train condactor not fergot to allot the seat no 69 to passenger with extra cost before it vacant, aloty passagar is just quarling for acupation saying that this seat is allot me.
Sir my request you to control on this type of carrier, to facialiate to your valuable passengar, are booking there tkts in advanced.

I do agree with you, some times if your tatkal wait list No 5 or 6 there are chances of getting the seat but due to railway Tatkal Rules your ticket will be cancelled automatically and you will be consider as without ticket and the empty seat is bonus to TC. even though you have emergency, you can not travel even after paying Huge Tatkal charges. There is not enough time to by another ticket at last moment, I strongly appeal to railway Ministry to look after this Rules or Do not issue Wait list Ticket on Tatkal Quota, so that person can make some other arrangement for Travel

Indian Railways — fined due to fault of railways

sir,
i filled and submitted my reservation form on 18th june 2008 for 2
kapil babbar male 18 yrs
yash babbar female 17 years
from bareilly to gaziabad for train no. 2003A dtd. 21-06-08 lucknow -new delhi special shatabdi express cc (pnr no.[protected] tkt no. 25375793,
but i forgot to check those details while recvg my ticket...
while in train i found that in place of
yash babbar female 17 years
it was printed as
yash babbar male 17 years

so t.t.e charged me rs. 1170/- (rs. 585 fare from lko to ndls + rs.585 excess fare as fine)
i agreed to give fine to him on terms as he told me that you can reclaim your fine as it is a railways fault...
but when i appraoached to station master today..he denied me of refunding my money..
so please help me out
waiting for your reply...
yours faithfuly
kapil babbar

Plat form ticket — NOT AVAILABLE OF PLATFORM TICKET

ON 17TH OF OCT 2008, IWENT TO NEWDELHI RAILWAY STATION TO CIEW UP MY BROTHER WHO WAS ON THE WAY TO BHUBANESWAR.PLATFORM TICKET WAS NOT AVAILABLE.I DONT HAD ANY IDEA .WHEN I WAS RETURNIGN WITH ONE MORE MY FRIEND MR GIAN CHAND AND MR RAMANAND BISWAS STOPPED US OUT OF THOUSANDS OF PEOPLE AND ASKED US FOR PLATFORM TICKET AS THEY KNOW THE STATUS OF AVAILABILITY.BOTH OF THEM ASK FOR RS 506/- BUT THAT MUCH I HAD NOT WITH ME SO THEY CHECKED MY PERSE AND TOOK ALL MY MONEY OF RS 453/- AND GIVE US A RECEIPT OF 253/-.WHEN I ASKED FOR REST FR 200/-THEY TOLD IT IS OFFICE EXPENSES AND GO OUT OF THE PLAT FORM OTHERWISE ONE OF YOU WOULD BE SENT TO JAIL.

I HAVE WRITTEN THE SAME TO MINISTY OF RAILWAY AND A LETTER TO EX RAILWAY MINISTER.

Indian Railway — Drags

With due to state that I want to tell you a complain regarding drags. Some person takes drags in the Meerut Shattle from Meerut to Delhi at Morning. The place for taking drags is second compartment (DEBA) after the Ladies Compartment (DEBA).
I request you to please take a necessary decision in this matter.

Thanking you,

Regards,
Passenger

Indian Rail — Ticket

I have purchased a Ticket (PNR No.[protected] dated 1.03.09) at Habibganj Ticket Counter Bhopal M.P. for journey for two people (My Father and Sister) from Itarsi to Varanasi in Tatkal quota.For which I paid full fare from
Mumbai CST to Varanasi. In my request form i have mentioned boarding at Itarsi. But today when my father went for boarding at train it was told by passenger on his birth that this birth is alloted to him by TC.Kindly Look into matter and take n.a..I hope strong measure shall be taken and acknowledge to me also.

how can these things avoided

Indian Railways — technical faults

date 3.11.09 train no. 2402 magadh express. new delhi started announcing that the train has technical faults and would be late by 20 minutes. train started moore than one hour late. if train had faults some other train could be arranged. well from gaziabad it started at 22:40 i.e. more than 2 hours late. it was again and again getting stopped but nobody was taking care of it.

Indian Railway is a worst function of indian government, instead of helping peoples every employee try to exploit. The way they talk and behave is pathetic, how the passed the selection process is always a mystery for me.
They are all kings in there area and and on every Republic day we claim that we are living in democratic country. Ignorance of law is not an excuse but laws are formed to protect and manage the civilization.
Why no one in power is looking upon this problem i don't understand.

Indian Railway, New Delhi — extra Ticket

Last week when i want to go to Aligarh by Neelanchal express,general ticket vending person refused to give me the ticket to Aligarh and told me there is no train to Aligarh. Again i had to stand in the que for customer care and he asked me to take ticket upto Kanpur when the train stops at Aligarh. I had to pay almost double of the actual ticket fare.

Railways — Platform Ticket

आदरणीय साहब,
जबलपुर के प्लेटफॉर्म नंबर 4 पर सभी टिकिट विंडो से कल 15/5/2011 दोपहर 15:30 बजे किसी भी खिड़की से प्लेटफॉर्म टिकिट नहीं दिया गया और कर्मचारी द्वारा "दूसरी खिड़की से प्लेटफॉर्म टिकिट मिलेगा " कह कर टालते गए और किसी भी खिड़की से टिकिट नहीं दिया गया और बतमीजीपूर्वक व्यवहार किया गया । रेल्वे द्वारा कहा जाता है की प्लेटफॉर्म टिकिट ले कर जाया जाय लेकिन रेल्वेकर्मचारी द्वारा ही टिकिट नहीं दिया जाता है । ऐसी स्थिति में बिना टिकिट लिए व्यक्ति प्लेटफॉर्म पर जाता है तो उसका कोई दोष नहीं है और टीसी द्वारा गेट पर परेशान नही किया जाना चाहिये। और व्यक्ति की समस्या को सुनना भी चाहिये। प्लेटफॉर्म टिकिट नहीं देने की बात दो बार हो चुकी है इस कारण अब मुझे अब शिकायत करनी पड़ रही है। आशा करते हैं की इस पर आप गंभीरता पूर्वक शीघ्र समस्या का हल करेंगे।
धन्यवाद।

my name is madhu. i too had a very bad experience at coimbatore junction. i asked for two platform tickets, for me and my son and gave Rs 10. that lady in the counter said that she didnt have change and returned my money with out issuing ticket.by then the train arrived in which my mother was coming. so i decided to buy the ticket once i came down. after picking up my mom, went to a magazine shop, bought a book just for the change. coming down, one lady padhmavathi called me and asked for the ticket and i told her what had happened and my GOD she behaved like an un educated and just raised her voice and spoke as if i was telling a lie. what is the need for me to lie? i took her to the ticket counter and even after verifying the truth, she wouldnt let me go and charged me fine of Rs 640 and issued a reciept which says that Rs 140 excess fare and Rs 500 for luggage. where is Rs 6 and 640. atrocious. arrogant lady was disgusting . i dont think that money must have gone to the railways. as said above employees try to exploit. if railways cant give a change of Rs 4, then what can we do?

Dear Sir,

On 31.01.2012 at Dadar Station, i was already taken plat form and unknowingly my brother also bought a plat form ticket for me when i return back from see off one of a tc caught one lady without ticket, she not having a fenalty to pay i spotted there request tc to i have extra Plat Form ticket told him that leave her, he abused me then took me to his office with that lady. i said him that i have proper ticket why are you abusing me and asking for fenalty then he said i will do any thing about this matter send you to jail otherwise you have to pay rs. 10, 000 for helping to ticket less lady.

i told him that why should i pay if have proper plat form ticke with extra one. as a humen being i wants to help her that's all.

Dear Sr,
is there any rules in the indian railway penalty for a person having a proper Plat Form Ticket..

His name rajesh sharm

finally he charge me Rs. 100 without receipt.

please reply me as soon as possible on md.[protected]@gmail.com

Regards,
Mustaffa
[protected]

My Wife’s bus was cancelled today from Sarai Kale Khan so I book a railway ticket for my wife from the reservation counter at Nizamuddin but forgot to take a platform ticket for my self.
The ticket checker asked for the ticket so I dint have one he said I have to pay the fair from New Delhi to Nizamuddin which was Rs255 which is not right as I only dint have a platform ticket. No platform ticket does not mean I have traveled by train without a ticket. The fine slip should not contain details for travel fine should be for no platform ticket bought. As I had proof of parking slip for my car and time on it, which clearly states that I only dint have a platform ticket. The fine slip contains that I have traveled from New Delhi to Nizammudin without a ticket which is wrong receipt and wrong accusation.

Dear Sir/ Madam
I'm Manoj Singh sir when i reach the Nizamuddin station i want crossing pull for platform ticket for my self.but i'm walking on pull not on platform
The ticket checker asked for the ticket so I dint have one he said I have to pay the fair from New Delhi to Nizamuddin which was Rs255 which is not right as I only dint have a platform ticket. No platform ticket does not mean I have traveled by train without a ticket. The fine slip should not contain details for travel fine should be for no platform ticket bought. As I had proof of parking slip for my car and time on it, which clearly states that I only dint have a platform ticket. The fine slip contains that I have traveled from New Delhi to Nizammudin without a ticket which is wrong receipt and wrong accusation.
my slip no 141781 (LOCAL)

Today i had a very bad experience of being fined for platform ticket.
Myself and my friend went to howrah station to do reservaton after charting done to board a train at 8:05 am.We were going to tht counter when the tt asked us for platform ticket.I told her that we are about to do reservation just now.also asked her that w have only stepped in the station to buy tckt and hav.ent entered platform.There was an argument as she was nt reluctant to hear and fined us 260 rs each.As we dint had time and had to catch train we paid her.But I want to know how it is justified as we had just entered d station and nt platform.but we were fined.Need a jjustification as this situation is not defined in the rules for penalty

PLATFORM TICKET FINE

Sir/Madam

I'm S.Ambikeswaran Vishwakarma today, suddenly...my wife needed to travel to Trichy in emergency through Pallavan Express...and morning I got the tickets reserved(Second Class). Then i checked my PNR status time to time.Finally She got the confirmation.As it was so urgent, I sent off her and returned.On the way of return at 3.50 P.M, 3 Women and one Gent Squad, blocked me and investigated on the Platform Ticket.I explained him by saying that..its time for the train to leave the station, I am forced to drop her without taking the Platform Ticket.But they were so rude to me and they imposed fine over me.I asked for many excuses, but they didn't mind.He started to talk roughly and pressurized me to pay the fine by saying that If I didn't pay the fine now...I need to go to the court to pay Rs.1800 for a single..Platform Fare of Rs.5/-. Then I paid Rs.255 (platform Fare-5 + Excess Fare- 250).But in the receipt they have issued that the fine is due to the non-payment of the journey Ticket from MSB to MS .Then I returned home and googled it then i found out that MSB meaning Madras Station Beach and MS meaning Madras Station ( Egmore ). Then I came to know that they have issued the fine because I didnt pay the journey fare in the Local Electric Train.I seriously got embarrassed as why not a single higher official didn't take an action over these kinds of problems.

Further Details:

Receipt Number : 367476 dated 30/09/2013

I agree to this fine if I didn't take the journey Ticket to move on to any other place.But its so mean to pay such a large amount for a platform Fare.Hence sufficient actions must be taken over by the Railway Department for imposing such a pay over the citizens .

platform ticket fine

today we went to the platform without a platform ticket, we actually dint know..as there was no counter, the lady there charged rs.640., for two o[censored]s..this is two much, for a public, , if they charge fine, at this rate, india will end up nowhere, not neccessary, to take..five yr plans to improve india, atleast resonable rate..will do.not two much, what will poor people do, this happened in coimbatore railway junction..where two lady's charged us..and the other person, with me, said the man in the office, ' where will i tell this..charging of high amt..'.. the man said with full gutts..'dont say anywhere'...is this the way to talk to the public...plz take neccessary steps on this...as i know something on this...as i am a commerce, and a economics student...

Hi sir / madam I am an employee, my office is near to the barathnagar railway station. Daily I will come in the same route where I have to cross the station but today a TC stopped me and asked me about train ticket but am not step down from the train then she asked me about flatform ticket but I don't have and I don't know to buy because daily am coming in the same route and never she asked me.And she told me to pay 500 rs for without flat form ticket and 260 rs for travelling without ticket . Am not agree for that and I asked for the rules and I told i have no money. Then she checked my bag and took 260rs for fine and she wrote on the challan as TWT then I have asked why you are writing on the challan as TWT then she answered for flat form without ticket 500rs if you want to pay then you can . I agree I don't have flat form tkt but I have to know what is the actual fine for without flat form tkt and even I asked about the rules. Please let me know what is the charge...

Regards,
An employee.

Dear Sirs

I am irctc member (nrao1956). I tried to book e-ticket for Hyderabad to Daund by Train No.7032 for three members on 9th October and 10th October 2010 and tried to pay through my debit card of canara bank savings bank account. The sign 'processing, please wait' appeared for long time both the times and finally the transaction was 'timed out' both the times, however my savings bank account was debited twice for Rs.468/- each. I request the authorities to kindly look into and rectify the same and refund the amount to my canara bank savings bank account.

Regards

N Umamaheswara Rao (nrao1956)

I tried online booking a ticket from Coimbatore to Bangalore through IRCTC on 10th march. I tried 2 times but the transaction was not processed at all due to server issues. Unfortunately, the amount has been debited once into my account.I have the account statement that shows the amount debited and I have the booked ticket list which doesn't show these transactions. I don't could reach people on customer care on IRCTC. whats the fastest way to get the refund back?is there any escalation procedure by which can get my refund back.my state bank account transaction id [protected]IG96413365.please do needful.my mobile no is [protected],email id is mahi.[protected]@gmail.com

Indian Railway — misbehavior of booking clerk

Date: 31.08.2008
Time 11:15 am
Place: Second class booking counter on window No.11 at New Delhi Railway station.
Clerk Name: Jitendra Kumar

I said to him that give me railway Time table book.He became angree And said to me very impolitly "take an other window"

I said : you can say it politly.

Clerk(jitender Kumar)(Abusing):I will beat you...Abusing...

I said : Mind your language.

Clerk(J.K.)(Abusing):...Go away, i will take you arrest & Zamanat will not be given. Any act is going on...Abusing...
( I was wearing White Kurta-Pajama & i have beard on my face)
I said :...(thinking) ...I will complaint.

Clek( Jitender Kumar): go...No one can take action against me

will action be taken against this type of clerk?

sir;
I am serving in ARMY & I booked motor cycle & box in JAMMU TAWI Railway stn. the clerk on that day(20/08/09) demanded me for one botale of Rum & Rs100/-. otherwise he may delay the booking. My problem is my wife pregnent & I cant let her alone.
And at night the porter demand me one botle of rum & Rs 50/-. I oppose to do so then he said wait & see. I hard that if wont fulfill thier demand they will damage my things.
Is it correct sir other wise my belongingis will not come in time. And I cant wait for so longe becouse my leave is only for 10 days and I will be in villa-ege for 06 days.
I requesting u sir pls take a action on this.
I know bribing is an ofence but Iam helpless, as you know we dont have mutch time to compaint some one ther. So Iam complainting here thank you sir

what to do if any printing mistake happen in tatkal railway e ticket


vimlesh tiwari
[protected]

Indian Railways — quality of food

Dear Sir,

I travelled with my two children on Rajdhani (2429) on 14 Dec 09 from secundarabad to H nizamudin.


The quality of food served was bad. The paneer served with the dinner was sour. The snacks etc were of poor quality.

pls do something to improve the same for the benefit of the fare paying passengers.