Indian Railways Complaints & Reviews

Yesterday (May 24, 2010), I was seeing off my wife and kids at the Jaipur railway station. They were traveling by Ajmer-Sealdah Superfast (2988) to Durgapur (vide PNR # [protected]). It was an A/C 3 Tier coach. To our surprise we found two persons already occupying our seats. They had no valid reservation. The ticket checker had no qualms about their unauthorised entry into the coach. They traveled from all the way from Ajmer to Mugal Sarai. The space under the seats were packed with their luggage, leaving no space for the valid passengers.
The husband and wife duo with a small kid caused quite a congestion in the limited space. In the night The lady with her kid conveniently slept on floor between two berths and the husband loitered around. That was simply a nuisance. They hardly left any space for valid berth holders to get down without trampling on the lady and the kid.
Unauthorised entry in A/C coaches seems have become norms than exceptions and a nice way of earning some extra buck for the ticket checkers. Railways appear to be unable to get rid of this nuisance. The malpractices in the lower classes have crept in to even in the higher classes now. You never sure to experience a convenient and comfortable journey even after paying a premium amount
It's no surprise the railways are slowly losing their premium class clientele to the air industry. The trains run late. The staff are rude and corrupt. There are thousands of other problems with their services.
I have promised myself now not book any railway ticket for my wife and kids when they are traveling unaccompanied by any male member of the family. It's worth paying for the flight ticket. It saves time and uncalled for regular harassment.

I was travelling from Dadar ( mumbai ) to Pune, and got ticket for 2nd Class.
However train scheduled was Pragati Express. So before entering into train I asked on of the officer from Railway dept only if this ticket is valid to travel for Pragati Express. He said yes, only travel in General bogie.

But when TC caught me and 3 more boys for the reason, this ticket is invalid and you need to have one more ticket for express.

I was ready to pay fine but I wanted to know the rule where it is mentioned that ticket is invalid. TC refused to show it to me.
I was charged for Rs. 259 which is more than 5 times of actual ticket cost.

More over TC was with one guy who was holding me and treating like he is Police officer and Im his prisoner. More like local gunda's hired. He didnt have any Identity railway service nor he was in any uniform. He was consistently pulling me and asking to pay fine. He was also ready to settle with me for less money but I refused.

Then I was put into a room for 30 mins like it is jail for me. I paid the fine coz I had no option left.
But still some questions are unanswered.
1. Why such big fine in spite of having ticket ?
2. Where I can find the correct rule for fine for traveling from express with normal ticket ?
3. Why Officer at Dadar station is not aware of this rule ?
4. Who was that guy with TC and how does is have authority to misbehave with passengers ?

MY wife was comming fron howrah to delhi byduranta exp on dated 21.05.2010.( Tania Maity (Paul) , PNR no-[protected]). This tickit was booked on[protected]. But at last time when chart was prepared , its statas is RB4 15). how can she came from howrah to delhi 24 hours (1600 km) on setting position.
i booked tickit 1 month later from the jurny date, however this tickit was not conformed. why extra cotch was not attached due to lots of RAC kota,s & waiting list kota. if passenger paid full payment why they are not facilited toatly.
if this problems are not solved & passenger are harrasment due to proper seat allotment system, late running, late arrivile, late departure, fooding systen then its result are reflect next election.

i am writing this compalaint with a very disheartened heart on the poor functioning of one of the worlds longest railway network.....
alloting waiting list over the tatkal tickets is such an act of the railway to loot the people at any cost and make their profits to a higher level....
railway is forgetting that they are a public transport service and are behaving worser than a private airline company which even tries to serve the public with the lowest rates for the tickets..............
chickoo m philip,
kanpur.

IT IS A SHAME THAT WE LET LALU PRASAD DOWN FROM THE MINISTRY OF RAILWAYS.

IN THE RULE OF MAMTA BANERJEE THERE ARE LOT OF LOOPHOLES COMING OUT AND STAFF INVOLVED IN RAILWAYS ARE NOT PAYING THEIR DUTIES OFF

- TICKETING SYSTEM- The ticketing system of indian railways is so pathetic and corrupted that every1 knows, but no 1 cums out wid a big appeal to fight against it

My true story-
I made rajdhani ticket from mangalore to delhi , I got Waiting List-14, and my fren made the same ticket after two days he got Waiting List- 26, I asked him how about the confirmation of our tickets, should v b able to go our home, " You know what he said- My father know some persons in railway he will confirm my ticket""
I was shocked and argued against him that the ticket confirms in a order, and at last he tells me see what happens"

and at the time of chart preparation " my ticket got stuck at W/L 4 but he got his ticket confirmed, no.
B/6- 37"
i cried that day 'coz i ws nt able to attend my brothers marriage " and dis guys went happily,
people rise and put dis matter against d authorities at any possible place in any way and manner'

- Rise against corruption !

It is the matter of shame for Indian Railways that one of our luxurious train doesn't even have some necessary things like Oxygen cylinder. I was travelling on Swarn Shatabdi(train no 2003) on sunday i.e. 11th may 2010 from Kanpur to New Delhi a guy died in the train just because of poor facility and slow response of the train staff. A guy travelling in seat number 35 of coach C-7 died as he had a heart stroke and there was nothing which the train staff did to save him. Doctors travelling in the train tried to save him but due to insufficient resources they were not able to just because the train staff took so long time to react. He could have been saved if there would have been atleast an oxygen cylinder. Moreover, when complained regarding the issue to TTE he refused to give the complaint book. It was a shamefull moment for all of poeple travelling in train as we couldn't do anything. The poeple who fight for us and our country get such a treatment, the name of the person died was T. V. Gopakumar and he was a flight leuitinent in Indian Air Force. My only concern is that there should be suffucient resources in trains in this kind of emergencies. I would request Indian Railways to take some strict actions against the train staff available in that train and provide trains with such necessary first aid things like oxygen cylinder.

Dear Sir,
I bring to your notice that the train reservation charts which are supposed to be prepared 4 hous in advance of the train departures are now being released some 15-20 mins before the departure.
I had been travelling from last 15 days to various locations and I have noticed that the delay in release of reservation charts may be due to the reason that the railway authourities are selling the confirmation of waitlisted tickets with the assistance of touts by adjusting the PNR nos and hence not following the SOP.
*If that wont be the case how come people with higher waitlisted nos get a confirmation and rest suffer?
* If that was not true what would be the reason for preparing the charts before 15-20 of departure of the trains?
* How could people who enquire about the waitlisted tickets on phone rach over station with in 15-20 mins in city like mumbai?
Kindly tell me how to escalate the complaint further if you find yoursel[censored]ncapable of doing something in this matter.
Rgds
Passenger of Train no. 9658 on 18th May10.
(The chart of this train was also prepared 20 mins prior to the departure from udaipur)

Respected Sir,

As per the below information - I booked aTicket of 2S from NDLS to Ludhiana on 17th May 2010 in 2459 ND - ASR Express but :-

1. The 2S seating had been changed to 2nd Class GENERAL COACH in the Train
2. No Chart of the Reserved passengers was pasted outside the Coach.
3. The 2nd Class General Coach had no Seat numbers printed.
4. This Created a lot of mess within the coach D8.
5. A lot of Passengers without Ticket started coming in from Sonipat & Panipat.
6. No Ticket Checker ( TT ) came into to check the tickets.

Overall this whole created a lot of distress & pain to me who had specially booked ticket & spent in extra money to get a seat in 2nd Seating Coach but finally ended up in General 2nd class passenger coach.
Is this Indian Railways for public.

I would like to get my amount refunded ( Rs. 120/- ) along with the compensation of Rs 1000/-


PNR-Number [protected]
Train Number 2459 Train Name NDLSASR EXPRESS
Date 17- May- 2010
From Station NDLS To station LDH
Reservation upto LDH Boarding point NDLS
Class 2S No of passengers 1
Charting Status CHART PREPARED
Upgraded Class

Status Report
S# Booking Status Current Status
1 D8 , 55 D8 , 55

Sir, my motor bike booked vide receipt no P U 707729 on 13 May 10 and loaded in train no 2978 (JP-ERS) from Jaipur railway station to Madgaon railway station. i approach to parcel office MAO on 16 May 10 on telepnone and personnely on 17 May 10 they inform that my bike was not unloaded at Madgaon railway station. I make a complaint at Parcel Office mad vide 111 dt 17 May 10. i am a defence person and need my bike very urgently. Please help me.

Ir,
I am a software professional workin in a reputed company.. Me and my girl friend were waitin for the mangalore train in the night.. Actually we came from ooty and waited for 3 o clock train.. And we came to podanur station at 9 pm because we dont have bus from gandhipuram and we waited there untill 3am.. And even though my wife had a reservation and i had a plat form ticket and i haven noticed that the plat form ticket is expired.. Thats my fault.. I apologised for that and paid the penalty of 290 rs in cash immediately.. But before that the rpf in station an old head constable verified and caught me.. I appreciate that that for his alertness.. But that fellow started abusing me in all the bad words in tamil.. And being a malyali he hates tamilians and started abusing me wit words like.. N hole.. But the actual hole is him.. Behaved lik a silly local jack .. Being a police man dont know how to behave.. And abused me even after paying the penalty.. And the podanur railway station is being ruled by the mallu.. And please take necessary action towards that old head constable.. And the clerical staff or the announcer in the clock room didnt gave me `the proper information about the train.. And was sllepin in his duty hours.. And blabbering some thing in instead of the train announcement.. Bull and from that iam not using indian railways.. And ill tell all my friends and relatives too to not use it.. Southern railway and the railway police... And most of the senior police men in the podanur railway station were drunk during their duty hours in the night.. Pls take an action regarding this...

Thanking you,

Sir,

I have booked tickets in railways and most of the tickets i booked were failed in transaction.
Due to this i lose money from my account and the lost money have not been refunded till now.
I have 1 failed transaction and it was booked today.
Ticket History
Pnr Number 0 Transaction ID [protected]
Train No 2345 Train Name SARAIGHAT EXP
From Station (HWH) To Station (GHY)
Date Of Journey 18-Jun-2010 Class SL
Boarding (HWH) Resv Upto (GHY)
Date Of Booking 17-May-2010 Total Fare Rs 1357.00
I hope u to take notice and kindly help me.

Thanking u,
Snehasish Rakshit

On 12.04.2010, I had to board Vikramshila Express from New Delhi to Bhagalpur. I along with my family were having three AC1st Ticket. The train timing was 1440. Till the pacement of train neither there was any anoucement nor any body was aware about the train on which plateform they will place. At last the train was placed on plateform a platform I think it was 11 or 12. On other side of the platform there was another Bihar bound train which had to also leave at 1445. Since both the train was placed at same plateform at same time there was stamped like situation due to overcrowding. The railway Policemen were engaged in lathicharging without knowing the class of passenger. Please my request is to
1. Don't place two Bihar bound train at same plateform which have to leave at only five minutes interval.
2. Anouncement should be done about the platform noon which the train is to be placed.

I have sent a parcel weighing 65 kgs from surat to nagpur by Porbandar-Howrah exp 2905 on 5/5/2010. It was supposed to receive by 6/5/2010 at nagpur railway station. But it wasn't. Due to irresposibility of operating staff, the parcel has been carried over to howrah by the same train. When I inquired, no one is having any information about the parcel and still I didn't received my parcel. Today is 15/5/2010, and I want my parcel back.It was containing some important study books and other study material.
Please help me to get it back.

Dar Sir,madam,
The booking clerk of IZZATNAGAR RAILWAY STATION IN BAREILLY ARE SO HARSH TOWARDS THE PUBLIC WHO ARE WAITING IN QUEUE FO RTHIR RESERVATION. THEY ARE NOT DOING THE RESERVATION PROPERLY AND TAKING BRIBES IN TURN OF BOOKING.THEY ARE ONLY DOING RESERVATION WHICH ARE CAME BY THE DALAL WHO ARE PAYING EXTRA MONEY FOR EVERY RESERVATION. GENERAL PUBLIC ARE HUMILIATED BY THEM AND NO COMPLAINTS BOOK ARE AVAILABLE THERE. IF COMPLAINTS BOOK ARE DEMANDED THEY DENY TO GIVE AND FIGHT WITH THEM AND SHOW THEIR ATTITUDE WHICH ARE MORE VIOLENT THAN A TERRORIST.
PLZ CHANGE THE STAFF OR TAKE SOME SERIOUS ACTION AGAINST THEM.

We had e-ticket from Delhi to Jodhpur Dt. 13.05.2010 in Malani Express. The Ticket Checker demanded for an photo id proof of 10 year old child. We had shown him the Photo id proof of the Father of the so child but the TC instead of corporating with us misbehaved and made his e-ticket as travelling without ticket and issued a new ticket with penalty.
We need a refund of the so ticket made.

Dinesh Jhanwar
[protected]

Sir,

This is to bring to your notice that the food served in 2703/2704 Falaknuma Express from SC-HWH-SC is completely Veg. There is no option for N-Veg food and furthermore the food quality is worst ever than it was 3 years back. Once I asked one of IRCTC Boy and to my surprise what he told is as follows:-
"Sir, the owner of this catering is a Vegan so still he is here no N-Veg is to be supplied".
Its a punishment for guys like us to just survive on this veg food and with only egg available (which better to be avoided). The quality of chappati that is served is soo hard that one would break his.her teeth.

Similar is the coach maintenance as we find cockroaches and rats running everywhere. Many of a time I have written in their feedback form but nothing seems to happen. This is not only in 3 Tier, but also in AC II Tier. Its a menance.

This train is one of the best train like us guys travelling from SC-HWH and back.

It would be very good if these things are looked into which will no doubt make the train to the best likings of its passengers.

With best regards,
Subhro Gupta

Dear Sir/Madam,

Sub: Refund through TDR

This is to bring to your kind attention & impel necessary action against considerable delay in processing TDR refund. I had filed for TDR refund through irctc portal on March 17, 2009 & have been following up with the officials through e-mails, telephone calls on the helpline numbers for chasing up the refund process, but the refund is still awaited. Sometimes the behaviour of the concerned officials over telephone are very rude.

Request you to kindly refer the below trail mail & help me get the refund.

Thanks & Regards,

Prasant Kr Panigrahi.
[protected]

From: tdr [mailto:[protected]@irctc.co.in]
Sent: Friday, March 26, 2010 2:48 PM
To: prashant.[protected]@adityabirla.com
Subject: Refund Pending

Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/SER Railway on dt. 24-mar-2009. We have already issued Reminder No. 1 dt. 26.12.09 to concerned railway to chase up the case. But despite reminder refund yet not received from the concerned railway. Now we are sending a Reminder No. 2 dt. 26.03.10 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.

Regards,
Sajjan Kumar
[protected]@irctc.co.in

From: tdrprocess [mailto:[protected]@irctc.co.in]
Sent: Saturday, December 26, 2009 10:11 AM
To: PK Panigrahi
Subject: Re: [Fwd: Refund of TDR amount.]

Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/South Eastern Railway on dt. 24-mar-2009. Refund yet not received from concerned railway, so we are sending a reminder with all the papers pertaining to your refund case to concerned railway on dt.26.12.09 to chase up the cases. As soon as refund, if any, received it will be credited to your card account.

Regards,
Ved Prakash
[protected]@irctc.co.in
Ph:[protected]

PK Panigrahi wrote:
Dear Help Desk,

Thanks for reverting. Refer your below mail, where you had asked me for the PNR no for further processing.
Its--- [protected].

Regards,
Prasant Kumar Panigrahi

From: tdrprocess [mailto:[protected]@irctc.co.in]
Sent: Saturday, December 12, 2009 1:38 PM
To: prashant.[protected]@adityabirla.com
Subject: Re: [Fwd: Refund of TDR amount.]

Dear customer,

Sorry for the inconvenience. Kindly mention your PNR No. to chase up your case with the railway.

Regards,
Raman Raut
[protected]@irctc.co.in
Ph:[protected]

etickets wrote:
Dear Team,

plz look into the matter.

Thanks & Regards,
Pankaj,
Executive E-tickets,
[protected]@irctc.co.in
www.irctc.co.in

-------- Original Message --------
Subject: Refund of TDR amount.
Date: Thu, 10 Dec 2009 15:27:59 +0530
From: PK Panigrahi <prashant.[protected]@adityabirla.com>

To: <[protected]@irctc.co.in>

Dear Help Desk,

Refer the below given screen shot of the status of TDR refund amount. I had filled for the refund on 17/03/09. It has been approved for refund but, not been credited to my account yet.

Early response in this regard will be appreciated.

Regards,
Prasant Kumar Panigrahi.

I have filed TDR refund request for PNR Nos. [protected] & [protected] but despite after repeated follow ups, haven't got any refund. While the 1st request was filed on 28th Dec'09, the 2nd PNR's TDR Request was filed on 2nd March'10. How come Indian Railways reserve the right to hold back citizen's money?

Dear Sir,
I want to complain regarding EXISTING SIDE MIDDLE BERTH in RNC GARIB RATH 2877/2878 which is still existing in the trains ,i booked ticket for 7th May 2010 but i got side middle berth G2/ 0014/SM.
and this is not the first time, on 1st May from New Delhi to Ranchi we got side middle.

The side middle berth is very uncomrtable for all the passengers of side lower/upper/middle .
There fore it was our request to please take this issue seriously and remove the side middle berth for the
comfort of the passengers.
Also Supreme court has passed an order to remove all the side middle berth from the trains and i feel there is nothing above the law.

Thanks in advance for your needful action

sir,
I have confirmed tickets from Bharthana to Ambala cantt bearing PNR no [protected] seat in coach No S-3 49,50,51 dt 07.05.2010. in the Name of Rama Kant Bajpai, Smt Mamta
Devi Bajpai and Upender Bajpai. My son has purchased one more general ticket from Bharthana to Kurukchetra bearing number AB 82146317 dt 07.05.10 as he has to meet to his friend. One TTE sqaud boarded from Panipat and checked the coach and son has shown his general class ticket where as we all three were seated in S-3 coach. TTE squad accompanied with two ladies and one sardar ji cut bred and one Mr Naresh all in normal dress as no one can recognize as TTE. I have shown my reserved ticket but in vain TTE squad has started quarreling with us and not ready to listen any pleas they told how you have entered in sleeper coach you pay Rs 200.00 as bribe to me or pay penalty Rs 300.00 for the general tickets. My family become so afraid and agree to pay penalty. TTE squad had given me ticket bearing No 659258 for Rs. 300/- please advice if my son has purchased another general ticket even after a valid and confirmed sleeper class ticket TTE has charged correctly or not if so how we can get my refund and where we have to complaint.
Sub Rama Kant Bajpai, Military Cantt Nahan Qtr No 20, PO Katchha Tank Nahan Distt Sirmour (HP) Tele No [protected].