Indian Railways Complaints & Reviews

Sir,
I am a retd squadron Leader of the IAF. I am travelling as of now in dhauli express (2821) from Kharagpur to bhubaneshwar. my PNR nuber is[protected]. My tickest came upto WL 2. Th TT on the train has cleared WL 8, 40 and beyond obviously for a sum. While denying me a seat as well as refund as now i am travelling next to the bathroom.

Hi,
When there is a mismatch in details of a passenger, cant it be changed by submitting necessary identity proofs? I am not asking it to be done during travel. But what if there was some mistake say like gender, during tatkaal ticket booking. You cannot cancel or neither tickets will be available to book again. So as 48hrs are still there for journey, isn't the Chief reservation officer capable of changing it when we approach with proofs?
Even Banks accept in case of mismatch, when provided with proper identity proofs.
Whats the way to handle this?
Thanks,
Sandhya

I had booked First Class ticket from Indain railways website with confirm ticket bearing PNR number[protected] on 5th Feb'10. Train No 0439/NDLS LKO SPECIAL

I had 2 confirm tickets, and was alloted Coach No - H1 , Seat No 13 & 14.

But on boarding train on 10th Feb'10, we got to know that there is no seat available in H1, and we were forced to sit in 2nd AC, even when seats in First AC were vacant.

On several request we were given torn pillow and stained bed sheets, which had foul smell. The quilts were used several times and were full of dust.

The customer pays extra to ensure good services and smooth travel, forget about the basics, our Indian Railways have management issues at primary level on coach arrangement. We regret to say that we belong to such system of inefficiency and carelessness. I don't understand how can we talk big, when such basic facilitations are in a major mess.

You are request to give us explanation on this mismanagement, else we will be filing a plea in consumer court.

Avikal Johri
[protected]

PNR NO.[protected]; Transaction ID [protected]; Class 1A ; Ticket booked on 09.08.09; Date of Journey:17.08.09; Train No. 2004; New Delhi to Kanpur Central; Coach E-1; Seat 0052 WS

There was a total failure of AC in the coach. Some persons were accomodated in other coaches but those who could not be accomodated were advised by the Coach attendant (TTE) to obtain full refund of their tickets at Kanpur station as he would be submitting a General Report to this effect provided they have purchased tickets in cash and others may file TDR for refund of ticket amount. No individual certificate was issued by TTE on the ground that he would be submitting a General report on failure of AC. Accordingly, I filed a TDR on 19.08.09 vide reference No.ekt[protected] (TDR Zone NRBSB) but surprised to find that the refund is not approved by CCM with the remarks 715 NRBSB/1 Passenger(s) turn up. The case is repudiated. I prefer an appeal for reconsideration. I may also be advised the name of TTE Coach attendant and his full address on whose assurances I did not obtain specific certifice so that I may resort to other remedies in case my request is not sympathetically considered.

I was travelling from Gonda Junction to Lucknow by train no. 9038 on Feb 06 2010 on a MST I had taken from Lucknow on 31 Jan 2010.
I was in hurry as I had to reach Lucknow to visit a serious relative and there was a huge rush in general compartment.
I caught the train and took a seat in sleeper class.
In the way Mr Vishal Saxena, Mr Prem Chand and one more fellow wearing a black jacket without name plate came and started checking the tickets.
The people who were without tickets or on general tickets started giving them money and he allowed them all to sit. When he came to me he asked me to give Rs. 100 which I denied to pay.
I asked him the reason so he told me that MST holders are not allowed in sleeper class. I asked him about the passengers who were travelling in the same compartment without tickets even then he started misbehaving and abused me.
I asked the third person name who wasnt wearing the name plate he threatened me that he will get me arrested after tearing my MST so I must keep silent.
He made me penalty ticket for Rs. 378 which I paid but he kept on taking bribe by other passengers. I asked him that I would lodge the complaint then he told me that no one can make any difference at all as it was their routine practice and they part each and every persons share.
I am very much sorry to note that person loke Mr. Vishal Saxena and Prem Chand are spoiling the image of India and Indian Railways.
I wish that these people should get punished for the same so that they can not repeat in future.
Thanking you.
Dr. Anand Agarwal
252/13 Rakabganj, Nehru Cross, Lucknow.
Mobile : [protected]

Dear Sir/Madam,

First of all, I would like to give big thanks to Laluji and Mamta Banarji for their best work.

"http://www.indianrail.gov.in/index.html" web site contain a link "Train Running Information»". This link never gives the correct information so what is the purpose of this web site to gieve the wrong information.

It shows the current train stats, once the schedule time is passed it shows the train has passed from the station, due to this wrong information on 05/02/2010 I missed my train. I saw this web site and it says train has gone so I planned for next day but latter I knew the train was 5 hours late.

And this only happens for most of the UP stations in the NE Railway area like Varansi, Bhatni, Balia, Deoria, Gorakhpur, Mau, Azamgarh, Jaupur etc.


I request you to either show the correct information or some message like "for these stations, information is not available" or just remove this web site.

I have attached the sceen shot, it shows the train is no delay and has gone while train still has to come.

Do the things correctly or just leave.
I request you to take the action and stop this kind on fake information to irretate passangers.

Thanks
Ali Adravi

Dear Sir,
Every time I used see misbehaving your staff to passengers, it is a very common in railway. Yesterday I missed my train so I asked help your staff how to cancel my e-ticket but I got only rude words from them, then I called your 24X7 customer care fortunately I got answer after 6 times calling. I think Indian railway is going to become worst department in the whole world if we are going to implement this culture. Could you please take some step to rectify this by educating your staff. I could suggest please launch user feedback online based on that take the action against individual railway employee.

we traveled in train no 2627 karnakata express . in our couch one hijra came and sttarted collecting money and the persons who were giving him money were getting blessing and the persons who were not having change were getting abuses from him . that hijra spitted on one passanger but all people were starring him . my complaint is that indian railways police or railway staff should look after these things . if a passanger has reservation in compartment he should be safe . how public knows that he was genuine hijra or fake ? how public knows begger coming in compartment is not a thief ?
why railway allow such persons to enter in reserve compartment ?there should be a check on entry .if we are demanding safty from railway for safe journey then we are wrong or right ?we do have simphathy for beggers and hijra's but if we don't have excess money then why we are forced to give them .

Dear Sir/Madam,

My name is Suman and Iam writing this email with reference to the Reservation Ticket wrongly issued. Here are the case facts.

I booked a ticket in II AC Coach (Tatkal Scheme) to travel from Secunderabad to Howrah by Faluknuma Express (Train No.2704) on January 9th, 2010. However, the ticket was under WL/4 when I booked and the status did'nt change much (WL/3) even on the date of Journey (i.e., Jan 9th). I asked few TTE's to find out whether there are any vacancies in the train, I found that there are nothing as such.

However, one TTE told me that there is one berth vacant in I AC Coach and suggested me to go for it. My father rushed to the Current Booking Counter in Secunderabad and got the confirmed ticket for Rs.2743/- (PNR No.[protected], Ticket No.06495736, HA1 Coach, Cabin B, Upper Berth). Till that, everything was fine. When I boarded the train, I found someone else was sitting in my berth. He told me that the AC Coach TTE (Name not disclosed here) had allotted that berth to him manually while I got the same ticket reserved computerized. Please tell me, which one has more weightage now??

TTE came to me and said that my ticket was wrongly issued to me as there is no such vacant berth available at all. The berth that he alloted to the other person was from Secunderabad to Visakhapatnam from which another lady had booked the same berth from Vijayanagaram to Howrah. Then, why and how that ticket was issued to me for Rs.2743??

Fortunately, on the same day, Endowments Minister, G.Venkata Reddy travelled in C Cabin and got down at Guntur. Upon request, the TTE alloted that berth to me to travel to Howrah as the purpose of me coming to Howrah was extremely important. What would have been the situation if such option was not available to me?

In view of the above, I request you all to kindly inquire into this matter and do the needful. I strongly opine that the ticket was wrongly issued and I deserve the refund of my money.

Thanks
Suman.

Hello, I am Vimarash Rastogi, as I booked a railway ticket with Rs.1056 Amt under PNR [protected] on[protected] for the date of journey on[protected], from Lucknow to Jammu Tawi in train no.2331, but due to running late by more than 12 hours train was cancelled by railways for that day, so I filled a TDR as per the instructions given by the Railways Call Center Representative. As per the TDR rules if any train is cancelled by the railways because of running late or some other reason, passengers are liable to get 100% refund of the Ticket charge printed on the Railway Ticket after filing the TDR for E-Tickets. As the train was cancelled, but I was refunded only half the amount printed on the Electronic ticket i.e. Rs.528. So I want to lodge a complain regarding indian railways to credit back the remaining refund amount into my account. Moreover for the reference I am attaching a screenshot of my IRCTC portal with TDR filing history.

TDR Details
Transaction Details
PNR Number [protected] Booked On [protected]
Transaction ID [protected] Ticket Type eticket
Class SL Internet Service Charge Rs 20.00
Date Of Journey 11/10/2009 Ticket Charge Rs 1056.00
Bank AXIS Total Rs 1076.00
Train No 2331 Railway Zone NR
From Station LUCKNOW NR(LKO) IRCTC Zone CCM/Refund, Northern Railway New Delhi
To Station JAMMU TAWI(JAT) Quota General

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 Meenu Rastogi 49 Female 0000/ Booked
2 Vishnu Rastogi 54 Male 0000/ Booked
3 Vimarsh Rastogi 24 Male 0000/ Booked



Reason For TDR : Train Cancelled.
TDR Status : EDR Approved
Reference No : ekt[protected]
TDR Zone : NR
TDR Filing Date : 12-Oct-2009
Refund Details
Refund Status : Refunded
Refund Date : 20-Oct-2009
Refund Amount : Rs.528.00

Dear Sirs, It was inhuman to treat rly. passenger like cattle in a 3Tier coach, be it Sleeper Class or AC 3tier
by putting an extra side (middle) berth. Thanks to Hon. courts that the side middle berth was removed on public voice. But the side upper berth, which was raised to the roof of the coach to insert the side-middle berth. remained at the same height even after removal of the smiddle berth. It is very difficult for a passenger to get to the side upper berth and sit there comfortably. So urgent need is to lower the side upper berth to its normal height. I advise Rly officials to travel by themselves on side upper berth of Sleepr class or 3AC coach
and experience the pain of Cervical Spondilosys.

Years passed but the section between Lucknow-Varanasi (be it via Sultanpur or via Raebareilly or Faizabad) could not have Double with OHE track. Result, whether Railways observe it or not, most of the trains get late during running in LKO - BSB section. LKO - ALD route is also single & not well connected.
Change in the timings o[censored]pasana & Akaltakhat Expresses is most unwelcommed at Lucknow. We need a stoppage at Durgapur & Barddhaman for Upasana Express & akaltakht express.

With regards,
Yours sincerely,
B.L.Majumdar,
Subhash Nagar, Lucknow226023

I ritesh raina travelled from ahmedabad to delhi by garib rath 2612 under pnr no.[protected] , seat no. 42 ,g-9 on[protected].the bedding here is scarce. I[censored] are boarding 84 passengers how the train authority is only giving 30 bed-rolls. This chalta-hai attitude is bad. I told the attendent to arrange it and i dont believe he talked like" have u travelled first time by this train". Dat means it is happening from the past. Look into this matter as soon as possible

Respected Sir,
I want to take your attention towards this e-mail regarding TTE Mr.Rohit Mathur of Lucknow Division.

Sir he is getting Salary from Northern Railway for Checking up the Tickets in Train but he doesn't go on his Duty,than why Railway is paying him Salary for the Job.

Other TTE take rest for 4 to 5 days in a Month but Mr.Rohit Mathur is take 26 days Rest and 4 days to 5 days he do his Duty.
I don't know that who Marked his Attendance as Present when he is not doing his Job well.

Sir please do not neglect this e-mail and take strict action regarding this corrupted TTE who is getting salary for doing nothing.
PLEASE DO NOT NEGLECT THIS E-MAIL...

I am also in group of Rohit but as a friend i can't tell that he is not going on his Duty and stays always in his Home.I also don't know that what he do in his Home....

Details of TTE is Below
Name:-Mr.Rohit Mathur
City:- Faizabad
Division:- Lucknow...

MORE DELAY AND LESS FREQUENCY IN MEMU TRAINS & COMPLAINT AGAINST
Daily we are traveling from vasai to thane via kopar. We hereby want to raise an attention for following-points:
 A MEMU Dahanu –Panvel train which starts from vasai at 7.05 a.m. is late by 10 to 25 min late every day. Also the panvel –dahanu MEMU which starts from kopar at 7.22 p.m. every day late by 15 to 30 minutes.
 For route train frequency is very much poor as compared to commuters rush. This is LONG DISTANCE trains which carries huge crowds has less frequency.
 Increase no. of trains in morning hrs towards up-side kopar-diva and in evening towards down-side vasai-virar.
 Commuters from second class / without ticket passengers travel frequently knowingly as ticket checkers are not coming in this train.
You are requested to run the train with minimum delay and regularly check tickets at above route.

Hope our concern will be considered by Mumbai Central Sub-urban Railway.

Thanks & regards,
Prashant.

Re : Request for cancellation of e-ticket having PNR No. [protected]
(Transaction ID : [protected])

Kindly note that i had booked the following e-ticket and made the payment through my ICICI Bank account for Travel from New Delhi to Sealdah : -

Transaction ID[protected]
PNR No.[protected]
Train No. & Name2314/ Sealdah Rajdhani
From / ToNew Delhi / Sealdhah
Date of Booking21.09.07
Date of Journey28.09.07
Class3A
Fare paidRs.1535.00

Due to some unavoidable circumstances, I appliws doe cancellation of tickets. I am yet to get the refund the fare (after applicable deductions) despite several reminders and complaints.

Several requests and reminders have been posted in this regard on mail ID's [protected]@irctc.co.in and [protected]@irctc.co.in, but of no avail.

Regards

Thanking You

Yours faithfully

Sanjay Kumar Agarwal
Ekata, 4th Floor
53C/9 Dr S C Banarjee Road
Kolkata 700010

TO,
Mr. J.Srinivas
Executive Director Vigilance (Accounts)

(SUB=> REQUEST TO TAKE NECESSARY ACTION AGAINST MY HARRASSMENT
AS WELL AS TO GIVE ME THE EXTRA RUPEES,TAKING BY T.T.E OF
SOUTHERN RAILWAY AS PER "RTIA")
RESPECTED SIR,
I,MR.ANUP KUMAR CHOWDHURY,AGED 62 YEARS FROM BURDWAN, WEST BENGAL,
WAS A CRITICAL SURGERY PATIENT FROM VELLORE C.M.C HOSPITAL,VELLORE,
WAS BOARDED IN YASVANTPUR EXPRESS (TRAIN NO: 2864)WITH MY WIFE AND THE COACH NUMBER IS S6
AND THE P.N.R NO. IS[protected] WITH PROPER RESERVATION TICKET AND THE JOURNEY WAS FROM VELLORE TO
VISAKHAPATTANAM JUNCTION AND FROM THE VELLORE I HAD TICKET IN THE NIGHT AND ALSO THE TIME WAS
NIGHT 12:30 A.M. BUT IT WAS REALLY SHOCKABLE AND HORRIABLE ALSO FOR BOTH OF MY WIFE AND ME THAT WHEN I WAS
BOARDED THE TRAIN THAT TIME I HAD SEEN THAT THE CONCERN T.T.E OF THE YPR-HOWRAH EXPRESS HAVE GIVEN
MY RESERVED AND CONFIRMED SEAT/BIRTH TO OTHER PASSENGER AND ALSO THE ALL THE T.T.E AND THE MAIN CONCERN T.T.E
HAVE TAKEN RS.800/- FROM ME FORCIVELY AND AS WELL AS HE DIDN'T GIVE ME ANY REASON FOR THAT BUT I HAVE TOLD THE CONCERN
T.T.E THAT I HAVE CONFIRM TICKET THEN ALSO HE WAS NOT GIVEN ANY BIRTH TO ME AND ALSO HE HAVE GIVEN ME THREAT AND WARNING
TO BOTH OF ME AND MY WIFE TO PUSH FROM THE RUNNING TRAIN WHICH WAS VERY MUCH HORRIABLE JOURNEY FOR ME.
I KNOW AND BELIEF THAT THERE HAVING GOOD AND EXCELLENT EMPLOYEE IN INDIAN RAILWAY BY WHOME I CAN GET PROPER
JUSTIFICATION AND MY EXTRA MONEY WHICH WAS TAKEN FORCIVELY FROM ME BY THE T.T.E OF YPR-HOWRAH EXPRESS (TRAIN NO:2864)
ON 16TH DECEMBER,2009 AND ALSO IF YOU TAKE THE NECESSARY AND HARD STEP AGAINST THE CONCERN TRAVELLER TICKET EXEMINER (T.T.E)
OF YPR-HOWRAH EXPRESS (TRAIN NO: 2864)ON 16TH DECEMBER,2009 AND REFUND ME MY EXTRA RS 800/ TO ME AND GIVE THE PUNISHMENT TO THE
CONCERN T.T.E OF THAT TRAIN THEN I AM HIGHLY OBLIGED AND GREATLY THANKFUL.
I AM EAGERLY WAITING FOR YOUR REPLY AND AS WELL AS IF YOU WANT TO SEE THE PROOF THEN I AM READY TO SEND OR SHOW YOU ALL THE PROOF.
THANKING YOU.
YOURS FAITHFULLY,
MR.ANUP KUMAR CHOWDHURY
88,BABURBAG,PANCHANUNTALA,
BURDWAN, WEST BENGAL
PIN=>713104

The train journey in our Country has become a nightmare. I travel from Kerala to Guwahati occasionally. The inconvenience caused to the Sleeper Travelers are numerous. Practically the Compartments are not at all a maintained. In the toilets pipes are not working, and they are not in the working conditions. In many toilets lights are not burning at all. The cleaning in these toilets is zero. Now a days the railway is issuing many reserved tickets in the waiting list. Consequently the travelers remain in the compartments without berth and seat. Thus in every compartment there are over 150 travelers, but actually the capacity is for just 72. We hardly get the service of TTER. They just check the tickets and disappear. The food which is served in these trains is blow quality with high price. Another problem is the harassment of travelers by the Eunuchs, who insult and disrespect the travelers. Is there anyone to set right in Indian railways?

The Railway Minister is only interested in the chair of West Bengal. How can she manage West Bengal, if she cannot manage the Indian railways. I would like to get an answer to these problems? Otherwise, I will take up the mater to the media.

Jose Varghese.
My E mail ID: [protected]@gmail.com

I was travelling in train no. 241 on 15th January, 2010 vide ticket no. 79228468 and PNR no.[protected]. The breakfast served was very old i.e. the bread served was full of fungus. The lady who was from Gujarat in front of my seat also had the same problem. We are expending a huge amount on the ticket so much that there is no problem whatsoever it may be. But the contractors alongwith the cook and the caterers are making a fool of the railways. They are providing junk food or half of the meal to earn a huge amount of money for the last few year. There is no checking of these kind of activities.

Secondly I made a complaint to this effect to the Station Master, Shimla the same day. but no action has been taken place as yet. Instead while I was returning back on the 16th evening, the cook and the incharge felt sorry of the incident but neither the contractor, Mr. Malhotra and his wife who are the main culprits of this incident felt to give an explanation to this effect.

I hope the railway authorities are also making money alongwith them who don't even care to understand the problem of their passengers who are paying for getting comfort and good meals during hourney.

I AM STAYING IN ARA BIHAR. I AM WORKING IN PATNA. DAILY TRAVLING BY TRAIN. TRAIN HAVE NO PERFECT TIMING DEP AND ARRAIVAL. PASSENGER TRAIN IS VERY SHOT. PLEASE ATTACH MORE BOGGIES.