Indian Railways Complaints & Reviews

Sub: Loss of Baggage in Running Train (2948, Azimabad Express) on 19 th November 2009 at Mugalsarai
Dear Sir,
Please refer the FIR (Copy Enclosed) & Train Ticket copy enclosed on above subject dated 19th November 09.
I was travelling from Patna toVadodra on 18th Nov 09 with my Mother,Sister and Brother In law and was in coach S-9 Seat No- 9, 10, 12 & 13.
The Luggage VIP Suitcase Color Sky Blue (Light))was under the seat and same was lock with steel chain. My Self and Mother,Sister and Brother In law has last seen the same when we crossed ARA Rly. Station. The same was Lost (Theft) when the Azimabad Express Halted at Mugalsarai Rly. Station (U.P).On 19/11/09 At Morning I Found At Mugalsrai Rly Station that Damage Parts Of Steel Chain was laying under the seat No-12 & My VIP Suitcase Color Sky Blue (Light)) was not available under the seat No-12.
I Tried to Lodge a complaint With TTE in Azimabad Express in Running Train at Kanpur, Kota & Ratlam But TTE Refused to Lodge complaint & TTE Ratlam advice me to FIR Lodge at GRP ,Vadodra.
Finally FIR was lodged with GRP VADODRA ON 23/11/09 & SAME REFFER TO GRP MUGALSARAI FOR INVESTIGATION .
The baggage was containing my PAN Card,SBI ATM CARD , ORIGIONAL ENGINEERING CERTIFICATE, ENGINEERING MARK SHEET-FOUR NOS ,HIGHER SECONDARY CERTIFICATE,ISO CERTIFICATE, YELLOW FEVER VACINATION CERTIFICATE,PHOGRAPH OF SLAG LADLE CAR with Jewelry Rs 85000/-, Cloths Rs 20000/-, Cash Rs. 45000/- & Miscellaneous Goods Rs.5000/-
TOTAL LOSS RUPEES ONE LAC AND FIFTY FIVE THOUSAND (RS.155000/-)
DUE TO NEGLIGENCE OF TTE & GRP I HAVE LOST MY Baggage in Running Train (2948, Azimabad Express) on 19 th November 2009 at Mugalsarai (TOTAL RUPEES ONE LAC AND FIFTY FIVE THOUSAND (RS.155000/-)+ PAN Card,SBI ATM CARD , ORIGIONAL ENGINEERING CERTIFICATE, ENGINEERING MARK SHEET-FOUR NOS ,HIGHER SECONDARY CERTIFICATE,ISO CERTIFICATE, YELLOW FEVER VACINATION CERTIFICATE,PHOGRAPH OF SLAG LADLE CAR)
Please let me know the FIR NO FROM GRP MUGALSARAI ?
Because TO DAY I HAVE CONTACT WITH GRP MUGALSARAI ON Mobile No-[protected].GRP MUGALSARAI TOLD ME WE HAVE NOT RECEVIE ANY FIR FROM VADODRA.
THEN I HAVE CONTACT WITH GRP VADODRA ON TEL[protected]. GRP VADODRA TOLE ME WE HAVE ALREADY SENT YOUR FIR TO MUGALSARAI FOR INTVESTIGATION & ADVICE ME CONTACT WITH GRP MUGALSARAI FOR FIR NO AS WELL AS STATUS OF COPLAINT,
BUT GRP MUGALSARAI DENY WITH ME ,WE HAVE NOT RECEIVE ANY FIR FROM VADODRA.
BUT I URGENTELLY NEED MY COMPAINT FIR NO AS EARLIER AS POSSIBLE ?
PLEASE LET ME KNOW THE STATUS OF MY ABOVE MENTIONED COMPLAINT
Yours truly
Engr. Diwakar Choudhary
M-[protected]
VIKRAMSHILA COLONY, P.O-TILKAMANJHI, DIST-BHAGALPUR (BIHAR), PIN-812001

Hi,
Train No 7651-Kacheguda Exp from Chennai Egmore to Kacheguda(hyderabad).
Request to extend the train starting point from Tambaram (chennai) instead of Egmore.
Lot of IT and other people are staying around Sipcot/Medavakkam areas and we need to travel all the way almost 35 Kms to take the train from Egmore or Chennai Central.

Request to extend the train starting point at the earliest.

Srinivas
Mob: +91 [protected]

I have purchased a Ticket for my father whose age is 76 from Yeshwanthpur Station to Mangalore Stations [YPR to MAQ] for journey on 07.12.2009. Though in the ticket it is published as Senior Citzen and concession charge of Rs 75.00, Railway has collected full amount of Charge of Rs 116.00. When asked about this with the accountant, he just rounded off on the Train Ticket and has not returned the concession amouunt.

The details of the Ticket is as follows:
PNR[protected]
Name of the Passenger : U.Hirianna Udupa
Age : 76
Train No 6515
Date of Journey : 07.12.2009
From YPR to MAQ

To,
DRM
Indian Railways (Pune Div.)
Pune

Dear Sir/Madam,

My parents Mrs. Premlata and Dr. Gulabchand are senior citizens, who had been alloted reservations (Coach S8, No. 17, 20) in Sahyadri Express on Dec. 5, 2009 @ 7 AM leaving from Pune to Neral.

The so-called reserved compartment was carrying a morcha of "Jai Bheem" slogan shouting group of thugs. I requested them to allow my parents to at least sit down in our reserved seats, but to no avail. The thugs also misbehaved with a lady travelling with us, who also had reservation. They told us that we need to go to some other compartment instead of our alloted seats, and despite the coach reservation charts bearing my parents names.

We informed the guard of the train who requested TT and GRP to attend the coach. Only the TT of the AC coach attended. On arrival, the TT expressed his helplessness before such a large group of slogan shouting people and was shooed away. The lady who was with my parents started crying and was forced to vacate the train! She had to cancel her reserved tickets!

1) Why was the GRP security force absent? Why did they not attend despite the guard calling security forces for help?

2) If this is the situation on Pune station (supposedly a model station of our nation), what will happen in the scene of a terrorist attack? Who will protect innocent citizens?

3) What should an Indian citizen carrying valid train reservation do? What should a foreigner (who will not understand what is going on) do?

God save India!
Shashank Kasliwal

I was returning from a Marraige party of my friend from Lucknow to Patna from SHRAMJEEVI Exp.Train no.2392 on 02/12/2009. We had booked two sets of the ticket through internet. One set contained my name alongwith other co-passengers and another set my wife along with two other co-passengers. The mistake we committed was that in the ticket of my wife one other passenger didnt board the train and other two passengers didnt have valid I Card. Sensing the need of I-Card we asked ppl at home to atleast send scanned copy of voter Id card on my email address. We took print out of id card and boarded the train. When the TTE, Mr.A.M.Ansari came for checking in the boggy after one hour. we politely approached him and said about the problem. After reading our face he realised that they is scope of some bribe because non of the passengers (already one didnt boarded) mentioned in the ticket is having any valid identity.
I requested him that see in the zerox copy in Husband's name my name is mentioned and I am having driving license,PAN Card and other Identity proof to show that I am her husband and she also doesnt refuse the same!! He said I dont know anything---- I want ID Proof of any of these three ppl mentioned in ticket i[censored] dont have you will be treated as without ticket and total fine is Rs.3411/-.
So i[censored] want me to help you I will take just Rs.2000/- and save your Rs.1411/-. We refused his offer since we knew that we are not committing any offence and we are right. There was also not any third party claim that these birth belonged to some one else. He said either you pay Rs.3411/- or Rs.2000/-. We said we will pay neigher of them. He simply pressed our ticket in hands and said you have not given us any such ticket even and now you are without ticket. I became furious after seeing his mischief. I somehow managed to snatch ticket from his hands. He threatened me of facing the consequenses in next station Sultanpur. When the train reached Sultanpur we saw some 4-5 constables alongwith head TTE and Station Master rushed at my place in the boggy and started quarelling with me and threatening me. They threatened me to pull down from train alongwith my wife and 4yr old child at 1am night in bone chilling cold.I asked them that I am ready to give penalty of two ppl travelling on the ticket and not having valid I Card. Since my ticket was already in my friend ticket which he himself had checked and validated earlier.
My all plea was wasted and finally they forced me to pay Rs.3411/- as fine for travelling without ticket. He even fined me whereas I was having ticket with ID card. Jai Ho Mera Bharat Mahan Ka!!!!!!!!!!!!!!!!!!!!Jai Ho, Jai Ho!!!!!!!!!

Session expired after making payment - No ticket booked -- bank acnt debited

TRANSACTION ID [protected] DTD 03.12.2009
TRANSACTION ID [protected] DTD 03.12.2009
TRANSACTION ID [protected] DTD 04.12.2009

I faced a problem while booking a ticket now on irctc.co.in TRANSACTION ID's stated above from ERNAKULAM JN to TRIVANDRUM(CTL)IN 2075 JAN SHATABTI Express. After entering the details of the one passengers, I made the payment using Federal Bank online. After making the payment I got the message that the session is expired.

I checked my Federal bank transactions and I can see three payments of 102/- is made. However when I see the list under "Booked Tickets" on the website, I dont see any reservation made on the above transaction ID's.

Please advise what to be done since I have made a payment and there is no booking done by the website.

My details - irctc user name – sindugopan
Email id : [protected]@gmail.com
and another email id : [protected]@gmail.com

I would like to cancell my Normal window railticket PNR No is[protected] Dated 30.11.2009 as Not travelled.

Train No 867 late by 2 Hrs hence TDR filted but till date after 90 days no refund .

PNR no [protected]

Date of Booking 20.08.2009

Date of Booking 29.08.2009

I booked a train ticket thru internet reservation for train nos.2203 for dt: 5.12.09, PNR- [protected] . Train was late for more than 10hrs. I had some urgent work so i didnot traveled on the train. I filed TDR for Rs593 on 8.12.08 (Ref No: ekt[protected]). I was refunded Rs284 on 30.3.09 i.e. less than 50% (refund file No: 2003/IRCTC/ERTD/Refunds). It was clearly mentioned in refund rules that 100% refund will be done "if train is late more than 3hrs". I have been calling & sending mails to railway's refund dept. at [protected]@irctc.co.in repeatedly from last 8monts. On 25.11.09 i was told that only 50% refund will be made because it has been very old matter. Is it consumers/customers fault that GOVT. DEPTT. are not working and i have to bear a loss of Rs309 for their mistake. I have been give nos. of Mr AK Jain- [protected] by TDR deptt. as he is the head to settle this issue. I have been calling thsi nos. since 20.11.09 and no body picked up the phone. Can somebody pls help me to get my refund back from railways or this is a practice of Govt. to crush the public with their non working deptts.

i ankur reach Sangli on[protected] at 5.25 am by train no. 1011 and by pnr no.[protected].i want to get tatkal resevation for[protected] therefore i went to reservation counter.There were 3 pereson standing in line .when the window open the reservation encharge take 15 form from 3 person and extra money.when my number came the tatkal reservation was reseved.i oppose the move but i was thread and sent back.I complain to DY.Station Superintendent and complain no.007467.The reservation counter incharge alone with commission agent force me to take complain back and threat me for my life .I rush out of the satation.i want stick action to be taken.

Dear Sir,
On 30/11/09 i tried to book railway ticket through HDFC bank debit card. I did not get ticket but money has been debited from my account i.e Rs210+ Rs11/-. Even i did not get any message regarding that. So please help me in this regard.
Booking ticket details are as follows:
Name: Vivek Misra Age: 19 years From: Chennai Egmore To: Vijayawada dated 04/12/2009 Train: Circar Express, Reservation for sleeper coach.

Regards,
B.V.Ramana
[protected]

Hi I am Paras Jatkar.I have a complaint against the person(Mr. Meena) sitting at the Railway reservation counter in Buldana.The behaviour of the person against the customers is not proper.
He is rude.I had been their to reserve my ticket from Malkapur to kalyan ticket dated: 21/11/2009,
The way this person interacted was shameful.He asked me for 7 Rs change as he was sitting in the glass cabin and there was some noise outside,I was not able to hear the amount.So I asked him again how much change was required.He shouted at me and said "Are kitni bar bolenge , Sunai nahi deta kya?".I said him that I couldnt hear you so i asked again and paid 310 Rs.He stared at me,took 300 Rs and said rudly that go and get the change,otherwise u wont get the ticket.
I just want to say that because of such behaviour people dont want to go to the reservation counter in buldana.And buldana has single reservation center.
I dint expect this behaviour from Indian railways.
I hope some action is taken in this regard and people feel free to book tickets in my small town Buldana.
thanks,
Paras Jatkar

dear,

against your following waiting e ticket, due to bad server none ticket of tatkal reservation is to be sold at that day due to bad server (it is also flashed in the news paper,so the chart was not prepared at that time.). from 15.00 ocolck to 18.00 o"clock.mr. smit and mr. nitin bhavsar was there at the sattion.

the railway representative mr. sinh on the window of tatkal reservation told us that your ticket is been cancelled at that time.and we have urged to get the seat on the basis of your eticket ,the t.t named mr. rao(train 8402) okhapuri express. told us that e tiucket is not accepted with waiting list. you should purchased the e-ticket when it is fully confirmed.otherwise it is not helpful to you.

so mr. smit bhavsar has not done journey from e ticket he is here in ahmedabad,we could not go to our destination visakhapatanam due to your icrtc and railway's bad server.


so we required our money back.



regards,
smit bhavsar.

Sir,
I am a daily commuter in western Railway in first class coach. It is seen that Railway employees in all category including class IV also travelling in First Class coaches of all trains without proper Travelling authority. Rail employees cannot leave the Head quarter without Permission of Head of Department. They are paid HRA,CCA and Transportation Allowances along with their Salary every month hence they should stay at HQ only. These Railway employees are getting double benefit for their job. 1) they are getting the HRA, CCA and Transport allowance as per the class of city and they are travelling in the train without ticket. I know many of the Railway employees they are accompanied with their lovers, neighbours and other friends simply telling "STAFF" . The Train Ticket Examinar never see their Identity or the purpose of Journey. Some times Police constables are occuping the seats and geninue passanger who are paid for first class are standing in the coach wihout seat. I know some ladies travelling daily 100 KM in First Class and doing Government Job at Baroda and Ahmedabad without ticket and occupying the seats of GENUINE PASSENGERS. SOME RETIRED EMPLOYEES OF RAILWAY ARE DAILY TRAVELLING IN FIRST CLASS COACHES WITHOUT TICKET IS IT PERMITTED BY RAILWAY?.

THIS KIND OF MISUSE OF PASSES AND MISUSE OF POSITION BY RAILWAY EMPLOYEES SHOULD BE STOPPED IMMEDIATELY BY CHECKING FROM SQUAD FROM OTHER RAILWAYS AND THESE KIND OF COMMUTTERS SHOULD BE PUNISHED BY BARRING PREVILAGE PASSES AND RECOVERY OF HRA, CCA AND TA. THE RAILWAY AUTHORITIES SHOULD IMPOSE COMPULSORY CHECKING IN TRAINS. PEOPLE ARE STAYING AT NADIAD AND GOING TO BARODA FOR DAILY JOB IN RAILWAY AND LEAVING OFFICE EARLY TO CACH TRAINS. IF NO RESULT FOUND ON THIS COMPLAINT I SHALL APPROACH YOU WITH RTI NOTICE WHICH MAY PLEASE BE NOTED

Dear Sir,

I travel every month thousands of kms by your trains. I know the rules very well as I follow them being guided by Trains at a glance.
This morning at about 10.15am I went to the reservation counter at Fatehpur (FTP) and asked to book a ticket from Chennai to Fatehpur with break of journey's first at Nagpur and then at Bhopal (I am permitted to take two break of journey's if I hold above 1000 kms ticket) as I was requesting for a ticket for 2072 kms between Chennai and Fatehpur.
Mr Burma who is the incharge there refused to make the ticket saying the computer does not permit two break of journeys and also there is no facility available in the system. Inspite of he being told by the Allahabad office still he refused to make the ticket and asked me to lodge a complaint. I lodged a complaint with the railway station master as well.
I am shocked to see the way the clerks or your staff HARASS the customers. I am not sure whether they are nor aware of the rules or being LAZY to make such tickets. If they HARASS an educated man can you imagine how they must be fooling the innocent ones.

I WANT YOU TO LOOK INTO THE MATTER AND TAKE A STERN ACTION SO THAT THE STAFF WILL KNOW THAT THEY CANT GET AWAY WITH THINGS AND KEEP TROUBLING PASSENGERS. THEY MUST KNOW THE RULES AND MUST LEARN TO HELP THE CUSTOMERS.

Hoping to see your CONSUMER FRIENLINESS and the CUSTOMER CARE.

Looking forward to hear from you soon.

Thanking you
K.T.Paul
B.C.Hospital, Fatehpur, 212601, U.P.
Ph no: [protected].

Dear Madam/Sir,

I had booked two tickets thru my debit card(SBI)(to and fro)from Secunderabad to Palakkad(Kerala) and Palakkad to Secunderabad on 23/11/09. As per my bank statement they deducted Rs 1340/-additional on my ticket.

PNR No:[protected]

DOJ : 20 Jan 2010

Travellers Name : Mr Suresh P, Mrs Suresh P, Karhtik K and Aswathy K

actual fare is 1305/- + aditional charge 35 = 1340

In fact the amount Rs 1340 is debitted twice from my account against the same PNR number which I mentioned above.

Now, what is the procedure to credit the amount in to my bank account which is wrongly debitted twice ?


With regards

Suresh P

Respected Sir/Madam,

With due respect I hereby inform you that I am a frequent traveler of Indian Railways and I need to travel a lot but on todays experience I really shocked. I was traveling by 2351 UP HWH – DNP Exp from Howrah to Patna on 23rd November 2009. PNR No: [protected] by AC Three Tier Coach No: AB-1 Berth No: 07, at around 4:15 Hrs on 24th November 2009 suddenly I wake up on shouting of some passengers in my coach and I found that some Passengers has caught an unknown person who was not a valid / authorized person to travel on same coach in red hand when he was trying to thief some goods of the passengers and at the same time there was no COACH ATTANDENT as well as TTI or Security Officials. After hitting that unknown person he said he get up into the train on the way where some passengers came down. After some time the TTI Mr. R N Prasad came and asked about the incident and we told him all the things then the Coach Attendant Mr. Bivash Kumar came and when we asked him where was he? He said he was on another coach and there was no Security till that time. After 45 minutes when train stopped in a small station 3 Security Personals (A Das was the In-Charge as he said) came and we informed then all as we asked to them where they were they said they were in Sleeper Class and also said they knocked many times to the doors but no one open the door. Now question is if the Security Persons are not be able to enter into AC Coach how the thief came inside the Coach in the middle of journey? If Security Personals really knocked the door where was the Coach Attendant? What is the Function of TTI in Train? I had already launched a complain (Sl No: 008806) against all and the incident and again I request you to kindly take this issue in a serious way to prevent such types of incident. We need to travel a lot in every time due to our nature of jobs if it happens we should have to avoid Trains as a result Indian Railway will face some critical situation on it. I request you kindly take action of the professionals whose name has been taken in above to obey their duty.

Thanks & Regards,

Sadhan K Sarkar
SUCHNA
38, Purba Phoolbagan
Flat No:1B (1st Floor)
Near Sahid Bedi
Kolkata - 700086
Phone: +91-[protected]

From,

P Vamsi Krishna
G-3, Sri Sai Residency,
8-4-55/1, Sri Sai Residency
Old Bowenpally, Secunderabad - 11

Phone: [protected] OR [protected]


Sir,
Sub: Lodging of complaint against theft of my breifcase.

I was traveling in PADMAVATHI EXPRESS FROM Tirupathi to Secunderabad the train 0n 22nd November 2009. WE ARE THE 11 PEOPLE TRAVELLING in S-9 couch. i kept my breifcase at under seat 25(Lower). I LOST MY BREIFCASE BLACK COLOR OLD ONE. IT CONTAINS FOLLOWING IMPORTANT ITEMS apart from other things kept in it as per my remembrance is concerned:

1. 2 IRUMUDI BAGS(CONTAINS SOME RICE ETC ITEMS BELONGS TO LORD AYYAPPA)
2. 2 WALLETS CONTAINS UTI,IDBI,AXIS BANK CARDS
3. PAN CARDS, DRIVING LISNECE, OFFICE ID CARDS,
4. GOLD PENDENT OF LORD ANJANEYA
5. 4 AYYAPPA MAALAS
6. 1 PAIR OF CLOTHS

The above are the main articles among other things which were kept in my suitcase.

TODAY MORNING I MADE A COMPPLAINT AT SECUNDERABAD RAILWAY STATION AND VERIFIED THE COACHS AND ENQUIRED THE PEOPLE WHO MAINTAINED THOSE COACHES.

I AM ASSUMING THAT IT WAS LOST WHILE TRAVELLING AT MID NIGHT (BETWEEN TIRUPATHI - SECUNDERABAD)

It shows that there is serious security lapse on the part of the Railway Police. However I hereby request to take suitable steps to recover my stolen suit case and kindly intimate to my above address and to my mobile No. [protected] immediately for which act of kindness I will be ever grateful to you and your department.

Thanking you,
Yours sincerely,


P VAMSI KRISHNA
MOBILE: [protected]
[protected]

CC:
ALL RAILWAY POLICE STATIONS
BETWEEN TIRUPATHI TO SECUNDERABAD.

2. PLEASE INTERACT WITH SECUNDERAD RAILWAY POLICE TO RECOVER
THE BREIFCASE

THE MAIN IMPORTANT THING IS IT CONTAINS THE IRUMUDI BAGS CONTAINS THE THINGS OF LORD AYYAPPA... PLEASE DO NEEDFUL SIR...

Had booked an almirah in parcel office lucknow on 02/11/2009 till date it has not been received at moradbad station i have been regulaarly visiting moradbad railway station they have been blaming lko office and lko parcel office is blaming moradabad finally procured some details from lucknow office that same was sent by ashok kumar pal on 05/11/2009 by nauchandi train no. 4511 coach 04715 front slr with total of 40 luggage and when went to moradabad parcel office they said same not received here detail will be given at lucknow. so for this prcel how many times do i go from moradbad to lucknow parcel office please help this is SOS complaint

I FG OFFR ABHISHEK GARG (INDIAN AIR FORCE) SENT MY VEHICLE NO KA38 K 1651(YAMAHA FZ-16 BLACK) THROUGH RAILWAYS IN TRAIN MALANI EXPRESS NO(4060A) ON 17th NOV 09 FROM BARMER TO JAIPUR. IT WAS SUPPOSED TO REACH JAIPUR ON 18th NOV 09 BUT THE PARCEL HAS NOT REACHED THE DESTINATION STATION WHICH IS JAIPUR EVEN AFTER 3 DAYS.THE PARCEL NO IS (BME 5639 JP). PLEASE CONSIDER THE SITUATION AT THE EARLIEST AND OBLIGE.