Indian Railways Complaints & Reviews

the indian railways provide free passes for gallantry award winners of the chakra series of the indian army and not the Sena medal (gallantry) awardees. whereas a point of concern where the same system provides the free pass facility to the PGM awardees of the police when the PGM award stands junior to the Sena Medal award (gallantry). the army personnel awarded the Sena Medal have risked their lives to highest extent and are even disabled....

Dear Sir,

I, along with my wife, travelled from H Nizamuddin to Agra by 2280 Taj Express on 13-03-10. My ticket was in waiting list (WL2 and WL3). However, I boarded the train in D7 coach and there were several others in the coach who were having waitlisted ticket and many with ordinary unreserved tickets.

While Ticket Collector, Mr Shivcharan, checked the tickets found few of the confirmed ticket passengers...

Dear Sir,

Indecent behavior of RPF Personal Mr. Vijayakumaran Nair

I regret to inform that on Sunday the 14th March 2010 at 2.00 p.m. I came to Trivandrum Central Railway Station, main entrance with my family in my vehicle KL 01 AT 1410 (WagonR) to board by parents to 2.30 train. Since the main porch was filled with vehicles, I have to stop the vehicle after the porch, infront of the ticket counter. As soon as I stop the vehicle I heard a shouting noise from the police personal standing near to that place. While my parents are getting down from the vehicle This RPF personal started behave indecently in the public in the presence of my family. While I explaining to him that I stopped the vehicle there since there is not sufficient space in the porch, he continues his rude and harsh behavior. Then I noticed his name as Mr. Vijayakumaran Nair. This has resulted mental stress and agony to me. Since the behavior in a public place by Mr. Vijayakumar is not at all justifiable and hence I request you to kindly enquire in the matter and taken necessary action in the matter.

Thank you,


Yours faithfully,


(Prince Thomas George)

Dear sir,

I booked my Hero honda karizama bike (reg no-Gj6dm 3682) from VADODARA(BRC) to be delivered to FARIDABAD(FDB) having reciept no-819953 on 07/03/2010.
But it hasn't reached here yet it was loaded in to train 9603(firozpur janta express) on 8TH which reaches the FDB station on 11;45 next day. It was booked on ticket no 39840523.
But sir, till date i haven't recived it. Parcel office says it will reach but when they can't say.
Such type of discouraging replies i get everyday from them.It has caused me lot of anxiety and suffering.

This is the first time i have sent some parcel through railway,
it is very discouraging parcel when officials say they can't trace it.

Please help in getting my bike delivered to FDB station as soon as possible.

Thanks and regards,
Amandeep singh
ph no-[protected]

PNR Number [protected] Booked On 5-6-2009
Transaction ID [protected] Ticket Type eticket
Class 3A Internet Service Charge Rs 30.00
Date Of Journey 19/6/2009 Ticket Charge Rs 2242.00
Bank AXIS Total Rs 2272.00
Train No 2391 Railway Zone NR
From Station BAKHTIYARPUR JN(BKP) IRCTC Zone CCM/Refund, Northern Railway New Delhi
To Station NEW DELHI(NDLS) Quota General

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 Sharmanand Tiwar 72 Male 0000/ Booked
2 Tara Devi 62 Female 0000/ Booked
3 Baby Tiwari 24 Female 0000/ Booked



Reason For TDR : Passenger Not Travelled.
TDR Status : Forwarded To Railway
Reference No : ekt[protected]
TDR Zone : NR
TDR Filing Date : 03-Jul-2009
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

waiting for payment

Hi,

I was travelling from TATA to KHARAGPUR by train name BBN JANSHATABDI, no: 2022 on 9/03/2010. The schedule arrival of this train at kharagpur is at 7 pm (approx). I had another train HWH YPR EXPRESS (no: 2863) form kharagpur at 10:20 pm. I had more than 3 hrs of margin. But JANSHATABDI got delayed by more than 4 hrs and I missed by next train. I had to go through severe metal trauma. No body from railway was ready to listen and help us. On top of that station master of kharagpur jn was telling that there is no value of e-ticket booked through internet. Being from railway he should know that e-ticket with a valid id proof is eqaully good as ticket issued from railway counters.

Please file serious complaint against railway and station master of kharagpur jn. Let me know if you need any details from my side.

From TATA to KHARAGPUR ticket PNR no: [protected]

From KHARAGPUR to YESHWANTPUR ticket PNR no [protected]

Thanks,
Rupesh

i have missed my bag in west cost express. iwas travelling from my native ottapalam to mangalore in sleeper class on 8/3/10.till mangalore bag was with after that i slept and train reached mangalore station by 4:50 am and i wake up and bag was sotlen, there were no guards or plolice for help and i am sure that it was stolen just before five minutes. after 15 minutes i saw a police man and he told that there are no chance to return back the bag.later friends told me to complint to RPF bcose i lost my identity cards and all my bank loan records and if anybody get and miss used then i will be in trouble, so i went to GRPF office they told to go and check the train bathrooms again and i and my friend went and searched whole train and there are no clues. we reported the same to the officer and he told to give the details. i want a certificate that proving that my document has lost during transit.. i approched officer again and he told that there are no inspecter avilable to register complaint and he told that to come tommorow.

there are some limits issues...means some station limits..before some kms it will come under kasargode and after that only it will come under mangalore station. if he file case it will go first to banglore ..if fact he is not at all ready too file a case and he is confusing me and my friend . we clear that it was stolen at mangalore central but GRPF peole making many reson to escape from FIR.


i feel very bad about our railway security system..

I had filed a TDR with following details,
PNR Number [protected] Booked On [protected]
Transaction ID [protected]
Ticket Type eticket
TDR Status : forwarded to Railways
Reference No : ekt[protected]
TDR Zone : NR
TDR Filing Date : 22-Dec-2008
Refund Status : Refund under Process

I have been sending Emails and contacting Irctc since then.
No Refund till date .

The Train coming from Coimbatore to Managlore 387 Fast PAssnger is always coming late to the northern district of KEral, KAsaragod, as it is the only Passenger train after a long gap of 7 hours towards this direction, passengers are suffering loss of time...they have to wait more than two hours average everyday, after leaving the KAnnur Station, many Expres trains are overtaking this train, so it has to stop more than 20 minutes in each stations where it halsts..thus makes it lag more...So Please change the timings and make it earlier or make necessary arrangemetns to keep it on time...

Hi

Pune-Lonavala Local trains are probably only way to reach to Pune from many remote areas. But still railway administration does not take this into consideration. Always Local Trains are given low priority compared with express trains. There are no exact timings for trains even though there are many office peoples and students as regular travellers.

Even HSC and SSC students needs to suffer from this during exams. From last 8 years there are thousands of request for increasing frequency but no action taken (every 15 minutes local). This really makes life of people difficult as after 10 hour office work needs to struggle with improper timings of local or passing of express trains in between journey.

I would recommend strong action as there are number of passengers so local on every 15 minutes makes sense. From last 8 years only change happened is 8 boogie train to 12 boogie that too recently. Please understand problems of common people and take appropriate action.

Dear Sir / Madam
I am regularly traveling from Shahdra to Delhi Station for Office work. Emu Train from Gaziabad to New Delhi which is Scheduled to reach 10.50 AM at Shahdra Station is coming late regularly since last Two Three Months and it stops before Delhi Station Signal After Yamuna Bridge unnecessary for 10 to 20 Minuts (Today it Stoped for Twenty Five Minuts) whoever the maximum Run is of 15 Minuts from Shahdra to Delhi. Similarly Emu Train from Panipat to Gaziabad and New Delhi to Khurja which is scheduled to reach Delhi at 8.05 PM and 8.30 PM are running 10 to 30 Minuts late regularly. These trains departs late from Delhi Station whether it is on Time or Late. Also there is no announcement regarding these trains at Shahdara and Delhi Station whether the Train is coming late or not. So many Daily passangers suffering for this. Please look into the matter and take necessary action in this regard.
Thanks & Regards
Dinesh Devgan

14th July

To
The Customer Complaint Cell
Indian Railways

Sir,

With reference to details attached below can you please explain why a senior citizen aged 64
was not provided seat by the TTE despite reservation .Someone forcefully was seating thereon seat no -D4/83.PNR NO.-[protected],DOJ:04/03/2010.This was a confirmed reservation and the name also appeared on the reservation chart. On telling TTE he said that he will look into the matter and dissapeared.This is totally unjustified, harassing senior citizens.I am attaching the ticket below.

Can you please look into the matter and do the needful ASAP?

Regards,

P P GHOSH
S-17/6,S-TYPE
HOUSING COLONY,ADITYAPUR
JAMSHEDPUR
JHARKHAND-831013.
Mob: [protected]. Email: [protected]@gmail.com

At Churchgate Station,Mmbai; gents urinal is in the state of a hell. Urine dischared by previous people spreads on the floor where next people will be standing. Churchgate station is a very important station on Western Suburban Railways and every day thousands of people visit this station. However authorities to select a contractor has made a wrong decision a few years back. The present urinal system was supposed to be an innovation with closed gutter system but de-facto the system reminds you about jokes about heaven and hell. The authority who ordered that contract wanted to create a hell at Churchgate station at cost of public money. The present authority may awake to present situation and do the needful at an early date.

Dear sir,
I had booked my train ticket from Bhubaneswar to allahabad on 27 july 09 through net banking (axis bank) whicjh journey date was 22 aug 09 but on same day my train missed and i filled TDR but my refund was cancelled with following details.


Transaction Details
PNR Number [protected] Booked On [protected]
Transaction ID [protected] Ticket Type eticket
Class 3A Internet Service Charge Rs 20.00
Date Of Journey 22/8/2009 Ticket Charge Rs 998.00
Bank axispg Total Rs 1018.00
Train No 2815 Railway Zone NR
From Station BHUBANESWAR(BBS) IRCTC Zone CCM/Refund, Northern Railway New Delhi
To Station ALLAHABAD JN(ALD) Quota General
Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 BirendraTripathi 32 Male B1 0004/ LB Booked
Reason For TDR : Passenger Not Travelled.
TDR Status : CCM Regreted
Reference No : ekt[protected]
TDR Zone : NR
TDR Filing Date : 27-Aug-2009
Refund Details
Refund Status : Refund Not Approved
Refund Date : 22-Feb-2010
Refund Amount : Rs.0.00
Remarks : 6229-NR/7 As per records Party travelled on the ticket. The case is repudiated.

kindly do needful otherwise this will be to difficult to travell and book ticket with IRCTC becouse i had booked a lot of ticket through this portal
thanks

Respected Railway Minister,
This is to bring in notice by all the reserved passenger of Indian Railway against the entry of MST pass holder in reserved coaches mainly in Sleeper coaches. These guys are issued the pass for journey in the general class. But they not only enters in reserved coaches but also miss behave with the passenger. They abuse, tease and usually through their luggage. They passes intensionally sit near the female...

I have booked my IRCTC (Railway) ticket online for the Journey from Thane to Nanded. The Journey date was 20/2/2010, while booking I got WL/30 number - and ticket PNR no. is -[protected].

On the date of Journey my ticket status was RAC - S -55. While it was RAC number means there is one more person who got the same number. We travelled on the same birth seat that is S-55

Means TWO persons are sharing the same birth seat. Here my concern is if two people are sharing the same seat in that case IRCTC (Indian railway) should pay back 50 % amount refund to both of you.

How can they charge whole amount of birth charges from both.

Dear Sir / Madam,

I Yakin Shah on behalf of Mr. Jitesh Dhirajlal Shah, wish to draw your kind and valuable attention towards the following lines.

Mr. Jitesh Dhirajlal Shah have a complain on the Indian Railways, its staff members starting from person who issues the tickets and T.T.E also.

Mr. Jitesh Dhirajlal Shah(above mentioned person) is a disabled person, have lost his eyesights morethan 75%.

Mr.Jitesh have visited to Secunderabad Jn, and said to one of your officer who issued him tickets that he have to go from Secunderabad to Dadar via Nagpur on[protected] and on[protected] he have return from Dadar to Secunderabad, and as he is disabled he will do this journey with his wife Mrs.Urmila Shah.

The officer have issued him following tickets:
From Secunderabad to Nagpur, travel date[protected] wide PNR No.[protected], and further from Nagpur to Dadar travel date[protected] wide PNR No.[protected].

This ticket is correct, but for the return journey your officer have issued the following ticket:
From Dadar to Secunderabad, travel date[protected], wide PNR No.[protected].

Your officer have wrongly issued the return journey ticket for travel date[protected] instead of the requested travel date[protected].

Mr. Jitesh have taken the tickets and can’t check the printed dates due to his disableness. He is disabled, not having his eyesights is also informed by him to your officer who issued the tickets along with giving him Disabled Certificates at the time of purchasing the tickets.

He have safely reached to Dadar but on[protected] when he was returning from dadar to secunderabad, he have been made stand and made him moved from one bogie to another.
Just think one of the railways staff have done mistake and another railways staff making an blind man run from one bogie to another, I think this is shame for our railway. They have done injustice with humanity.

Than also the shameless T.T.E have penalized him for Rs 780, wide Excess Fare Ticket No.006801 and allotted one seat where both the passenger have adjusted to seat without sleeping the whole night. They have been also forced to buy another ticket of Rs 310/- wide ticket no : F60668587.

Sir, for this harassment, Mr.Jitesh Dhirajlal Shah wants a compensation which you should feel good for making a blind person run here and there, not giving him sleep for the whole night and along with him harassing his wife also.
It is worst than a man have been killed in an accident. Because an accident happens due to mistake, and if man dies he never gets so pain. But when a blind man have to run from here to there, from one bogie to another bogie along with his wife, it is a situation where his heart cries for being Blind.

Does our railway and the staff member of railway don’t know any lessons for humanity?

I think our senior most of Railways don’t train their staffs this silly thing?


Looking forward for redressal.

Regards,

Yakin Shah
On behalf of : Mr. Jitesh Dhirajlal Shah.
House No- 2-4-333, Second Floor,
Ramgopalpet,
Secunderabad.
Andhra Pradesh
Pin Code : 500 003.

Phone number: [protected]

Dear Madam/Sir,

I would like to request register a complaint and also request for financial assistance for my Uncle Joaquim Gomes, aged 71 years who suffered a heart attack due to the late Railway announcement of the train arriving on another platform at Karmali station, Goa.

On February 8, 2010 my Uncle and his wife were travelling on the Mandovi express morning train from Karmali to Dadar. He was standing on the right platform. When suddenly they announced that the train would be arriving on the other platform. Since the train was nearlng the station, my Uncle tried to hurry by crossing the over bridge to reach the other side. While doing so, he was breathless and felt giddy. But somehow he managed to get into the train. During the full journey he was not feeling well. On reaching Mumbai, we took him to the Doctor the next morning and we were told to do an ECG at the hospital.

On getting the result of the ECG, we were told that he suffered an heart attack at Karmali station. He was immediately admitted to the ICU. He was in the hosptial for 10 days.

He is now discharged and staying at one of his relatives house in Mumbai as he has been advised complete rest till his next check up which is on February 22, 2010. At present his total medical expenses is around Rs. 90,000.

I would highly appreciate if you could take up this matter with the appropriate Railway Department and compensate my Uncle as he has no one to look after him and pay his bills.

Appreciate you kind help in this regard.

Note: My Uncle and his wife had to also cancel their return journey as he could not travel.

The PNR Number from Karmali to Dadar is [protected].

The PNR Number from CST to Karmali is [protected]. (which was cancelled)

Please let me know if you need me to scan and send you his hospital bills.

Thank you.

Derek Gomes (relative of Joaquim Gomes)
TeL: [protected]

Dear Sir

Consequent upon removal of side middle birth, Railways should lower the side upper birth to some extent to give relief to its allotee.It is cumbersum for the passenger to utilised that birth during long jurney. I am a regular traveller and i can tell you that most of the passenger are experiencing lot of problems due to this.

An appropriate and immediate action will be highly appreciated.

Dr. Devendra Nandy

I booked my TVS-victor motorcycle reg. no. BR-1V 1488 on 14.02.2010 from Patna Junction to Katihar Junction through Railway Parcel service . Bill no. 339226 . but after 05 days the vehicle is not reached to Katihar Junction . after contacting the Patna Railway station parcel office they said that they load the vehicle on[protected] in capital express train no.- 3248 but the vehicle is trace less yet . railway officers not cooperate at all . pls do some thing