Indian Railways Complaints & Reviews

On 2-5-2010 I travelled from Tirupati to Secundrabad by Narayanadri Express. Initially my Class-III A/C ticket was wait-listed, but on the day of journey I was allotted B2-64(Side Upper Berth). I felt lots of inconvenience in getting in to berth and coming out of the berth. This is because the distance between the berth and the roof (Curved roof) is very short. Same difficulties are being experienced in Sleeper class also.

Recently, in order to provide one extra berth (Side Middle Berth) the Side Upper Berth was lifted. This arrangment was not appreciated by the Passengers due to lots of inconveninet faced by the passengers. Subsequently, the side middle berth was removed. But the side upper berths were not to brought to its original place and hence the same difficulties are being experienced by the passengers.

I would request the convcerned authorities to look into this problem and do the needful so that the passengers will have comfortable journey..

R. Sathyanarayanan,
Asst, Divl. Manager, LIC of India,
Hyderabad.

claim for refund of fare againt PNR no[protected],train no 2410 date 23.5.2009 for Haj Nijjamuddin to durg due to not confirming the birth journey was cancelled.The claim was sent to the Chief commercial Manager(refunds) south Estern Railway,Kolkota on date 27.5.2009,passenger Foil no Kgp 0155601.

TO
THE MANAGER (COMMERCIAL DEPT)
M/S IRCTC

SUBJECT :- REIMBURSEMENT AGAINST MY TRANSACTION ID [protected] / PNR NO. [protected]

Respected Sir / Madam,
We feel very uncomfortable during the journey of RAILWAY FROM JEJURI TO THANE.
• AS WE WERE TRAVELLING BY AC- CC & IN THIS HOT SUMMER EVEN WE ARE NOT GETTING A FREE GLASS OF WATER FROM IRCTC EVENTHOUGH WE ARE PAYING THRICE OF NORMAL FARE.
WHEREAS IF WE ARE TRAVELLING FROM SHIVNERI (MSRTC) OR JANSHATABI WE ARE GETTING QUITE GOOD SERVICE……..WHICH IS LACKING FOR KOYANA EXPRESS …….SO PLEASE DO THE NEEDFUL.
• ON 2ND MAY 2010 EVENTHOUGH MEGA BLOCK WAS DECLARED WE GOT THE RESERVATION & AT THE TIME OF BOARDING WE GOT THE INTIMATION THAT KOYANA EXPRESS (1030) WILL STOP AT PUNE…….KEEPING YOUR CUSTOMER IN NO MENS LAND…………AFTER ENQUIRING AT JEJURI STATION & PUNE STATION WE GOT VERY RUDE REPLY SAYING YOU ARE ALLOWED TO BOARD IN ANY MUMBAI GOING TRAIN BUT NOT GIVING CONFIRMATION ACCOMODATION………… MYSELF AS WELL AS OTHER PEOPLES WHO ARE HAVING CONFIRM ACCOMODATION TRAVELLING WITH THEIR CHILDREN & PARENT FOR THEM YOUR RAILWAY STAFF GIVING EXCUSE OF ADMINISTRATIVE FAULT THIS AMBIGUITY CAUSING TO OUR PEACEFUL JOURNEY.
• AS PER YOUR RAILWAY AUTHORITY FROM PUNE (MR. VORA STATION MASTER) I AM WRITING THIS APPLICATION FOR GIVING ME COMPENSATION FOR HECTIC JOURNEY AS WELL AS REIMBURSEMENT OF MY TRANSACTION 617.00 WHICH CAUSE ME TRAVEL FROM MSRTC & ALSO WE REACH OUR DESTINATION LATELY & SPENDING MORE MONEY.
Waiting for your reply.

Regards
Devendra P. Saraf

sir this is my duty to inform to the citizen of india about railways .in my life i seen more about railways.this is present situation in staff selection in ICF and locoworks in chennai.getting railway job for one person in afamily with all qualification is very difficult.but here the some people who are retired family the entire family is getting in railway when so many peoples are waiting for their future in proper way.even now for the clerica;l job so many people who are working they prepared to put his wife sister and daughter for the particular post by the way of paying bribe with support of railway union with few members support.
ihope that people who is concern about the country and society will take this issue seriously
thx
karthik chennai

From: shridhar [mailto:[protected]@eurekaforbes.co.in]
Sent: Wednesday, April 28, 2010 12:28 PM
To: '[protected]@nr.railnet.gov.in'; '[protected]@nr.railnet.gov.in'; '[protected]@nr.railnet.gov.in'; '[protected]@nr.railnet.gov.in'

Subject: Complaint on TT / TS : train no. 2206 between Dehradun to Delhi on 24th April 2010 - PNR no. [protected] - Reimbursement of full amount

Dear Sirs

Self Introduction

My Name: M.G.Shridhar
Designation : Manager – Supply Chain / Logistics at Eureka Forbes Limited

With deep regrets I am writing this mail.

I was travelling on 24th April 2010 from Dehradun to Delhi vide PNR no. [protected], train no. 2206.The TT s rude behavior was very much hurt to my personality and I was treated very badly as if I am travelling without a ticket. I am very much stressed due to this and I had to get a doctors treatment due high Blood pressure at Bangalore when I reached that Sunday morning . In fact I thought of lodging a police complaint at Delhi police station itself. Unfortunately I had to catch the Bangalore flight on 25th April Morning at 6.45 AM.

I was very much carrying the valid ID proof card, i.e. Driving license, but as per TT / TS , the Driving license what I was carrying not a original one. I don’t understand , why he was shouting like this and the whole compartment people assembled in that horrible mid night and telling this TT to keep cool, but in vein. Also I showed my SBI Pass book (which was a original one), but neither he was in a position to listen nor to look at it.

I have been travelling for the last 15 years (with the same ID proof card by road/ rail / air) I never faced this situation all these days. Nobody objected that , the ID proof driving license card was a fake one and not a valid card which I have been carrying all along.

Any way now, assuming that what I was carrying is not a original one , he could have charged some penalty. But he has charged double the amount of the railway fare i.e Rs 581 + Rs 581 = Rs 1162/- apart from the original payment of Rs 581 + Rs 300 (tatkal charges) = Rs 881/-. This act we could see in no rule book and never have been implied.

Hence I would request you to refund Rs 1182 + Rs 5000/- as defamatory charges apart from initiating action on the TT. Otherwise I would be forced to proceed to the consumer court.

Please confirm and revert at the earliest.

Regards
M.G.Shridhar
Contact no. [protected]

Dear Sir My Name is Guru Parshad Chawla My Family Travling in AC Coach (3 AC) Dated 22-april-2010 Our Ticket no 89883656 / 89882220 / 89883659 Train No 2137 Punjab Mail From Agra Cantt To Ferozepur Cantt Mr P.R KAKAR Ticket Cheker came for checking ticket near Delhi he has drunked that time he has used to miss behave to me I request to you please take quick action against Mr PR KAKAR (FEROZEPUR DIVISION PUNJAB)
Thanking you
with regards
Guru Parshad Chawla
Tahli Mohalla
Ferozepur City
Mob No[protected]
Land Line[protected]

Respected Madam,
This is to bring your knowledge that trains are running so late. Due to this my brother will miss his interview in a MNC in Delhi. The interview is schedule at 2.30 pm. on 25th of April 2010. With a very short notice he has booked the ticked in train number 0415/Lucknow to Anand Vihar Delhi for the date 24th April 2010. The train is running from Patna to Delhi via Lucknow. Right time in lucknow is 23.45 pm. and in Delhi is 9.15 am. But now it's 10.30am of 25th April and still my brother is waiting for the train at lucknow station. Train is running 11+hr late. Current status is the train will reach to lucknow at 02.00 pm. It means he will be in Delhi around 10.00 pm. In this case he is going to miss the interview. I just want to raise the voice that who is responsible for this career spoiling mistake. I just want to know if the old trains can't run on time why the new trains have been lunching. Who is responsible for this. All the higher Authority of railway is taking higher salary for dong nothing. Indian Railways should be privatized.

I am posted at Gwalior City sence 2007 December.The only direct train available for howrah from here is Chambal Express. It is a super-fast train (No 2176 &2178) but as per my knowledge it never reaches to the destination in time both way. Always late by 2 to 3 hours sence last 2 years.Earlier it was not super fast that time it sometimes reached in time. This is the true Mamata's true duranta train .Ha Ha Ha....

i've booked my Bajaj Pulsar 180CC motor cycle from Bathinda via delhi on 12/04/2010 (Receipt no 925551)(Regn No KA04EC9440). from 16th April onwards i'm trying to check luggage status. but the railway staffs says "your luggage has not been reached till now and we are not able to say the status of your luggage like where it is and when will be delivered by sitting in this office. Because there is no way to find your status from this station.but if you are not receive your bike on the same date of reaching, we will collect Rs 10 per hour (Rs 240 per day)as penalty."being unaware of luggage status and reaching date, how can i receive my bike without prior notice/information.is that the correct manner/customer care/ honesty. After receiving thousands of rupees why can't the railway answering a customer about the delivery date as being a india's biggest rail network, while some small networks like courier companies can spot status within a fraction of seconds and answering honestly with respect.please kindly infrom me about the status and delivery date by phone or written.i'm so tired of trying to clarify this matter and now it's becoming a daily routine stress for me.

I m Surendra khandelwal from new Delhi. I traveled from Mumbai central to Nizamuddin station in Delhi, by train "Golden temple mail" on date 19/4/2010. My ticket was not conformed, one man came to me and said that he can arrange a ticket for me. He took Rs. 3000 from me and gave me a fake ticket for the train and told me that after Surat station T.T. will give me my seat in 2tier A.C. coach. But when T.T. came he told me that this is not a valid ticket and i have to pay penalty now. Then he made a new ticket for me in the normal non-a.c. coach for Rs. 820. And all those fake ticket brokers at the Mumbai central station are doing this work in the presence of railway police and other railway officers. And i was not the only victim, there were many other passengers who suffered a lot because of those ticket brokers. Please take some needful action against these type of anti-social elements of society as well as against the Railway police and officers who are involved in these activities.

Sir,

I have sumbitted the Medical Claim of Rs. One lakh and eight thousand( Approx.) reimbursement on 29/12/2009 to Medical Director,B R Singh Hospital, Sealdah-Earstern Railway. However even passing of three and half months. I have not got the amount nor any intimation. It is to your kind notice that I am Window and drawing family pension. I need money urgently to met my after operation expenditure . You are therefore requested to do the needful at the earliest.

thanks

Debasish Mazumdar
[protected]

The Railway Minister,
Eastern railway,Sealdaha section

Subject: Complaint against the miss behavior done by the daily passenger in Ranaghat Local.

Dear Sir / Madam,

With due respect we Citizen of India, want to bring in to your kind attention about the problem I faced during the journey from Ranaghat Jn. to Sealdaha by Ranaghat local started 7:35 A.M in the morning on 20.04.2010.I boarded in the train and was managed to get a seat after long searching. All the compartment and almost all the seats are blocked by the daily passenger. They used to book the seats in advance for their friends. Even for the patients,child and for old people the do not share a single seat.This is the normal scenario. Today I have come across a very bad scenario. After some stations two of the daily passenger asked me to leave the seat. I was disagree to do that. They have severly beaten me.They told me even I informed this matter to GRP then dont care of this. After severely beating me they were teling that they would going to throw me out of the train. In this circumstances I would like to draw your kind attention and ask the GRP of Ranaghat station to take some necessary steps so that the people can travel freely and with their own rights to seat.
please do the need ful asap.
For the detail information please contact me in my cell no..[protected].

Thanks and regards,
Pabitra Kumar Acharjee

We have taken the ticket (6 Bearth) costing to us Rs. 2222/- from Mumbai to Delhi of 17/04/2010 (Train Time - 09:25 P.M.) Saturday,in Golden Temple in Slipper Class. But it could not be confirrmed. We could not get it cancelled in mumbai . We reached Delhi on 18/04/2010 at 09:00 pm , Sunday. As on sunday reservation can be cancelled only upto 2 pm, so i could not get it cancelled it there. When today morning i.e. 19/04/2010 at 08:00 a.m. when I reached Nizammudian Railways Reservation counter to get it cancelled , then Mr. Manoj Kumar at Counter No 506 has told me to sumbit it at the TI Office. When I reached there at Chief Ticket Inspector, they have refused to cancel the same.

PNR No is[protected] and Ticket No is 30458248

Request to please cancel the ticket and provide us the Amount.

Attached please fin dthe Ticket Copy.

Munish Gupta
[protected]

PROPOSED NEW RAILWAY STATION PARSIK NAGAR STILL NOT BUILD NOT EVEN WORK STARTED .NEED URGENT ATTENTION.

Dear sir/madam,

i am a Recident of Rajgangpur and i am a regular visitor of Rajgangpur Railwaly station as I mostly travel in trains.I live in OCL daily market which is 3-4 km far away from the station.There is no facility available for the passengers .The condition of the railway station is very poor.
There is not a single chair in the whole platform no 2&3.Most of the time water is not available in the station for drinking.There is not a single speaker & watch in the whole platform no 2&3.There is not a single dustbin to throw waste and to spit.There is not even a single bathroom for the passengers to fresh up.not a single tea stall is there in the whole station of Rajgangpur .the announcement is so bad and unclear that even person standing in front of the speaker cannot understand what is the announcement done.the enquiery phone doesn't work most of the time and if it works the phone is never picked up.The enquiery office even doesn't give the right information of the trains if we go there.recently the fly over bridge is built joining platform 1&2 which was broke for more than 1 year.There were many strikes after that

Sir I had taken Two 2AC Tatkal Ticket on[protected] from Kalyan Jn to Mughal Sarai PNR No [protected] and Mughal Sarai to Guwahati PNR No [protected] on[protected] of Train No 0553. There is only one ticket is confirmed from Mughal Sarai to Guwahati. But the first ticket Kalyan to Mughal Sarai is not confirmed this is known by me when I was in the Train. The TTE force me to take Sleeper Class confirmation at S1-49.But he don't give me any certificate regarding the conversion of 2AC to Sleeper Class. So I dont get the excess amount due to the certificate this is known by me when a TTE of Mughal Sarai inform me. Now how I refund the amount kindly inform me.
Mob- [protected]

Sir,
with due respect it is brought to your kind notice that at Hapur Junction Railway booking clerks are not issuing return tickets from new delhi to hapur only one way tickets are being issued Hapur to Delhi.that caused a difficulty to public to procure the ticket on returning from Delhi to back Hapur on the same day by train and causes the financial loss to the rairway also Kindly look into the matter personally and make necessary arrangement for the return ticket from Delhi at Hapur Railway station
Thanking you
Yours faithfully
AK Goel

HON MINISTER FOR RAILWAYS,
GOVT OF INDIA


THRU EMAIL
Respected Rail Minister ,
Sub: ‘Senior Citizens’ Card issued by State Govt’ ,.not recognized by the Railways for
‘AGE’ proof.

I wish to bring your kind notice , an important aspect in Railways that ‘Senior Citizens’ Card issued by State Govt’ ,.is not recognized by the Railways for ‘AGE’ proof.

I am baffled by the ignorance of ‘powers that be, in the Railways. Perhaps they are aware of this but too busy to look in to grievances of senior citizens on this aspect. You are aware (and the State Govt. too is aware) that the ‘ PAN CARD’ and ’PASSPORT’ , in majority cases, forms the base for age and address proof for issuance of ‘Senior Citizen Cards’.

You are aware, that ‘PAN CARD’ AND ‘PASSPORT’ are such important documents that to get duplicate cards, is time consuming and painstaking, especially for senior Citizens. It is therefore not advisable to carry these original documents during travel .Moreover it is inconvenient to carry a load of cards with oneself. Senior Citizen cards come in handy in case of emergencies and accidents. It will be therefore prudent on the part of the Railways to accept these cards for identity (as id card ) as well as age proof.

I request therefore your good selves to move the Hon Railway Minister. Ms Mamata Banerjee (She is sensitive to people’s and senior citizen’s welfare issues)


REGARDS.
KR BAINDUR,
7/16 SHRI BHUVANENDRA CHS,
DAHISAR (EAST)
MUMBAI 400 068. MAHARASHTRA
Email: [protected]@hotmail.com

I was traveling in AC 2 tier of Rajdhani Exp. # 2494 from H. Nizamuddin to Bangalore on 11th Apr 2010, on 12th night we were supplied Chapati/Paratha made of spoiled wheat floor & out dated curd in Dinner. When I have tried to complain to their pantry supervisor, he started asking sorry and was not willing to bring Complaint book saying that it has not been issued to them. When we tried to call Pantry Manager Mr. Sandip, he was reluctant to come and meet us and avoided to meet us. This shows that IRCTC does not have any control on their staff and they have a nexus with the contractors and accept low quality food from contractors. This corruption should be stopped immediately to save the health and hard earned money of passengers. Hope some action will be taken to avoid such incidents.

Warm regards,

Alok Kumar

- Bike booked thru parcel servicevia ticket mo 800085 not delivered even after 15 days.ita was booked from nagpur upto tinsukhia