Indian Railways Complaints & Reviews

To
Railway Minister
Sir,
I like to inform you that more than 2 Lacs passenger used narela(NUR) station in delhi, but there is even no reservation counter at narela station. People has only option to go in the hands of the trveling agents who charge more than the fare. Peoples also travel in the train like ....... So, it is kindly request to make Proper availability of trains i.e. more train should stop at the narela station and an reservation counter also being set up at narela station. Sir due to narela and bawana industrial area more and more poor People used this station. This is the single station in near more than 20 villages. There is more passenger than Sonipat station but we don`t have even reservation facility.

I was travelling in Coach A2, Berth no. 10, Train No. 8189 on Dec 30 2009 with PNR No[protected] form Bolangir to Visakhapatnam. I found my suitcase missing when the train reached Rayagada station around 5 am. It contained sarees and dresses including gold ornaments worth one lakh.

This was immediately reported to the coach TTE G V Rao.

The only person who left the coach between Bolangir and Rayagada was a passenger in Berth 09, Mr. K C Das Railway Pass Holder No. 956586 travelling from sambalpur to Ambodla.

The person got down at Ambodla at around 4 am was suspected in behavior as he was not asleep at night and roaming around the coach many a times.

There was alapse of duty by AC Coach Attender Mr. A K Mishra who was not there in his assigned coach A2 but was found sleeping in adjacent coachB2 with his friends in the night.

This incident not only happened with me but 5 other passengers travelling in the same compartment.

So I request you to take up the complaint against Railway Pass Holder Mr. K C Das and Coach AttendervA K Mishra.

Please inform me with any information received from your side.

Thanks and Regards,

Payal Modi

I am herewith attaching the copy of the complaint lodged with the Railways which is self explanatory.

From Jaffer sait <jaffer.[protected]@gmail.com>
to [protected]@gmail.com
cc letters.[protected]@intoday.com,
letters.[protected]@thehindu.co.in
date Tue, Jan 5, 2010 at 10:17 AM
subject Service on First Class West Coast Express
mailed-by gmail.com
hide details 10:17 AM (21 hours ago)
Dear Mr. Vengaprasad,

This is to bring to your kind attention the trouble we had to undergo during our trip from Chennai to Mangalore on the 03rd of January 2010.

I along with my wife and two children were booked First Class on the West Coast Express, Train No: 6627, from Chennai to Mangalore on 03/10/2010 under reference number:[protected] and Ticket Number 45993834. We were allotted Cabin "G", but were shocked to find that another family - husband, wife and two children - were also officially allotted the same cabin. It was our belief and understanding that only four passengers would be allotted to a cabin and even the seating numbers, 19, 20, 21 and 22, as well as the cabin reference of 4 persons reflected the same.

Having paid the First Class fare for such facilities, it is a breach of trust and deficiency of service to "officially" accommodate more passengers so that the Southern Railways can make "illegal" profits at the cost of the paying passengers as also inflict untold misery and hardship on passengers who have paid the fare in "full" for the cabin facilities of first class. It is such a shame that the Railways treat the first class passengers as unreserved compartment travellers!!!. What is the difference between the sleeper/unreserved compartment with First Class??

As practising muslims, with my wife and daughter using the burkha, we wanted to travel in peace, comfort and PRIVACY over such a long journey and that is why we booked a cabin in First Class. It was so distressing that they had to travel in the heat in utmost discomfort and distress.

By this complaint I would like to seek your explanation on this sorry state of affairs:-

1) Why are the First Class passengers charged the full fare and treated as unreserved passengers???
2) How come more passengers are allotted in a cabin of 4 (four)?
3) On what basis were other passengers officially allotted in excess of the capacity???
4) What are then the facilities provided to the First Class passengers
5) What is the difference between the "unreserved" compartment and the first class when passengers are bundled in more than capacity.

It is also such a shame that the entire passage was blocked by "footboard" passengers as well as the aisle leading to the toilets totally blocked. Everyone were getting in and getting off at their will and pleasure with no railway official in sight to regulate the passengers. What is the first class service that is provided???

By virtue of this complaint I request you to refund the difference of fare between the First Class and the unreserved compartment as well as a compensation of Rs 1,00,000.00 (Rupees one lakh only) for the physical and mental stress, agony, distress and trauma suffered by me and my family due to this breach of trust and deficiency of service by your organization and inflicting untold hardship and suffering.

--
Jaffer Sait
201, Hasan Shelters,
Suvarna Lane, First Cross,
Kankanady,
Mangalore 575 002
Dakshina Kannada,
Karnataka

Tel: [protected]
Mob: [protected]
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Hello,

Today[protected] I have done an online transaction to purchase a ticket of a shamsher singh on himachal express from una to delhi Unfortunately after the payment of 5times was made through sbi cum debit card payment gateway, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ came up without giving me the confirmation of the payment and neither the ticket is generated.

This is really embarrasing situation and IRCTC is expected to help me at the earliest with the ticket if the payment is already confirmed at their end. If not refund the same amount.

Expecting a reply as soon as possible.

Thanks and Regards,
shalini sharma(agent user name abcd941)

I was travelling by Himsagar Express 6317 along with my family on 01.01.10 by AC three tier coach no. B1. I boarded at Trivendrum and travelled to Nagpur. From Trivendrum to Nagpur the toilet were not clened. I reminded the Coach assistant regarding this at around 11.30 AM on 02.01.10 and he told me that the same will be taken care of after some time at Vijawada Station. Even at vijawada station the cleaning not done. Around 7.30PM I asked the TTE to give me complaint book which he refused to give me saying that he will take care of the same at Ballarsha Station and since the facility of claining was only available at Platform no. 1 and 6 of Vijawada station and the Train halted on the other platform the cleaning could not be done. He was speaking as if he was advocate of Cleaning contractor.

Quality of Tea supplied by pantry is horrible at there were lot of Cocroches moving around in the coach. The same situation I faced whcn I travelled from Nagpur to Coimbtore by train no 2521 Raptisagar Express on 23.12.09. The certificate of paste control pasted on the coach wall was saying different story and the situation coach was different. I have attched a photo of the same here. There were lot of cochroches moving around. The quality of paste control( If at al done) can be judged by any one.

I want to complain regarding sitting arrangment in BSB GaribRath Train No- 2213/2214 in which I was travelling on 1st of Jan 2010 from Delhi to Varanasi.
I selected Lower Berth as Seat preference while booking the ticket from IRCTC web site. After the transaction was over on the site regarding payment, I thought to check the Coach and Berth number for confirmation and I found that the berth which was alloted to me was 59 in G10 coach (PNR No:[protected].When I went to board the train on schedule date and time on Delhi station, I was surprised to see that the Berth (59) which was alloted to me was Side middle Berth.Till date I was only aware about Side Lower and Side Upper Berth but never thought of Side Middle Berth.
As per my knowledge, supreme court has already passed an order to remove this Side Middle Berth from all the Train.Now I want to ask Railway why Supreme Court order has been overlooked in this case ?
We are paying the entire amount to Railway for booking the Seats/ Berths but why Railway is providing such useless facilities to their passengers. The Side Middle Berth is inconvenient for all the 3 persons who has been alloted the Side Upper/Middle/Lower Berth as 3 of them cant sleep properly as the gap between the Berths are very less mainly for Senior Citizen person, Ladies, Healthy person.A person can lost his/her life due to breathing problem.
So, I want to ask is Railway is bigger then Our Supreme Court?

Respected sir,

A e- ticket of (booking code FMN031ODCUK) return journey from Lucknow to Howrah on 09/06/2009 by 3006/ASR HWH MAIL had been booked cancelled through my authorised travell agents BENGAL TRAVEL SERVICES from Kolkata due to delay of more than 11 hrs. of its schedule time. The PNR No: [protected] (transaction ID:[protected]) but more than six months have gone, its refund amount still not credited to my travel agent and naturally I can't collect my money . I have repeatatively argue with my travel agent but how they can refund me without realizing from your end ??????
My hmble request is to please look after about refund of my aforesaid ticket amount ( which is Rs.507/-) and do the needful as your earliest convenience.

thanks & regards
Ranjan Karmakar

N.B.-Enclosed Detail

Electronic Reservation Slip
Transaction ID: [protected] PNR No : [protected]
Train No. & Name: 3006/ASR HWH MAIL Date of Journey: 09/06/2009
Class: SL Date of Boarding: 09/06/2009
From: LUCKNOW(LKO) To : HOWRAH JN(HWH)
Boarding : LUCKNOW(LKO) Resv Upto: HOWRAH JN(HWH)
Boarding time*: 10:55 Arrival time: 07:30 Total Fare : 497.0
Date of Booking: 04/06/2009 08:23 Quota: Tatkal

*Departure time printed on ERS is liable to change
Passenger DetailsS.No. Name Age Sex Coach No/Seat No/Status Berth
1 R KARMAKAR 32 Male S6 , 44 ,CK Lower


Service Charges
Train Fare: Rs. 497.0
IRCTC Service Charges: Rs. 10.0
Via/Agent Charges: Rs. 0.0
Transaction Charges: Rs. 0.00
Total Fare: Rs. 507.0
Agents charge (in addition to IRCTC service charges) Rs.10/- for Second / Sleeper class per ticket and Rs. 20/- for higher class per ticket.


Important Instruction
1. One of the passenger booked on an E-ticket is required to present any of the five identity cards noted below in original during the train journey and same will be accepted as a proof of identity failing which all the passengers will be treated as travelling without ticket and shall be dealt as per extant Railway Rules. Valid Ids:- Voter Identity Card / Passport / PAN Card / Driving License / Photo ID card issued by Central / State Govt. for their employees.
2. The accommodation booked is not transferable and is valid only if one of the ID card noted above is presented during the journey. The passenger should carry with him the Electronic Reservation Slip print out. In case the passenger does not carry the electronic reservation slip, a charge of Rs.50/- per ticket shall be recovered by the ticket checking staff and an excess fare ticket will be issued in lieu of that.
3. E-ticket cancellations are permitted through Via portal by the Via franchise before preparation of chart.
4. Just dial 139 from your landline, Mobile and CDMA phones for railway enquiries.
Agency
Agency Name BENGAL TRAVEL SERVICES
Address 4 SUDDER STREET NEAR NEW MARKET , KOLKATA(CALCUTTA)
WEST BENGAL 700016, INDIA
[protected]@yahoo.co.in, [protected]


Additional Instruction
1. E-ticket passenger is permitted in the train against a berth/seat only when his name appears in the reservation chart failing which he can be treated as a passenger traveling without ticket.
2. E-ticket cannot be cancelled after chart preparation through internet.You are requested to contact the VIA franchise who can create a refund request at IRCTC, which will processed within 90 days.
3. If train is cancelled, E-ticket can be cancelled by VIA franchise upto 3 days from the date of departure of the train.
4. The compartment/cabin/coupe numbers for first ACC and first class will be allotted at the time of chart preparation.
5. For Train No. 2901 / 2902 (Gujarat Mail), Coach No. S2 to S6 will be attached / detached at Dadar
6. In case of 1-AC booking, Coach / Seat No. will be given at the time of charting.

I have travelled twice by Malda Town - Sealdah Gour Express. When the train is near Sealdah in the morning, a number of eunuchs board the sleeper coaches and demand money from passengers. If the passengers do not comply, they tease, pester and manhandle passengers. All the authorities need to do is look for these eunuchs in stations and book them for begging and travelling without tiket.

I am from bharatpur,rajasthan (nearby mathura) i want to why the mostly trains not stop in bharatpur the bharatpur is same as mathura (infratech,population,area) but mostly all trains have a stopage but they have no stopage in bharatpur i want to know that why the trains are have not stopage i have many resons for the stopage of train in bharatpur the m.p and m.l.a are promise for it but they not do it. So, i request you to have a stopage of trains in bharatpur i have some train names but not all :jammu tawi,kerla express,agust kranti,rajdhani express and all train from amdhabad to delhi (via mathura).

Dear Sir/Madam,
Following is the details of the ticket which we did the booking from CBD Belapur Station.

Ticket No: 61207940
PNR No:[protected]
Train Name: Golden Temple
Train No: 2903
No of Person: 4

When we went for the cancellation of the above ticket the booking officer told that the system had generated the Duplicate copy of the same ticket from Ahmedabad and now this ticket you cant do the cancellation.

Please do the needful for us. we are about to loss 2000/- Rs for the mistake of railways.

Respected Sir,
It will be very useful if railway gives stop at krishnarajapuram railway station for train number 6315 kochuveli express from (bangalore to trivandrum).As if now this train starts from Majestic and next stop only at bangarapet.We just need only atleast one min stopping there, it will be very useful for the people who working here near by.Please consider this as my request.

Thanks
Anu

In most of the trains, I found the side upper berth is still not positioned correctly in its original position even after the removal of side middle berths.

These Side Upper Berths are at too heights near the roof of the train and the people cannot even sit comfortably as before. Side Upper Berths were moved up to some height to place the side middle berths. After various oppositions side middle berths were now removed successfully. Thanks to the railway!!


But again why are the side upper berths are not positioned at its previous position even after the removal of side middle berths.. Me and various passengers found very difficult in traveling in such type of berths..

I just want the respective authority to take corrective action as soon as possible to make the passengers feel comfortable while travelling since money is collected in the same way as for all other berths.

All the passenger trains are stayed for a long time at MEERUT CITY railway Station because Station Master take bribe from Goods Brokers who carry goods from Delhi without paying tax and due to delay in unloading the goods from all passenger trains, he keep the trains stayed at Meerut City Station. More over, all the trains take stop before Malyana Crossing for 10 minutes becuase goods broker unload their goods at this point by giving bribe to drivers of trains. Station Master & Drivers are exploiting the passengers unnecessarily.

I had send several emails and spoken to the authorities for reset of my password.
Every time they say pl email through our auto- generated email and you will get adocket number then contact us. No such docket number is displayed on the screen and till date my password is not resetted

Pallavan Express running between chennai to tiruchirappalli is mostly running without much passengers. The second sitting is mostly free on normal days.
But there is only one train Rockfort Express running to Thanjavur, Kumbakonam. Why can't this Pallavan day train be diverted to Thanjavur directly OR Thanjavur as well via trichy.

Dear Sir,

This is to inform that being a citizen of india i would like to convey that now a days many of the passangers are facing lots of problem while travelling in trains , i am a regular passanger of indian railways but day by day the services of indian railways are going worse.

Yesterday when i was returning from Jabalpur to Bhopal via Jbl Bhopal express there was no one to provide the blankets, bedsheets,pillows etc. when i had asked from the attendant to provide the stuff then he was stunned and i don't know what's the matter going on ,used blankets bedsheets,pillows were provided to the pasengers this is shame for the indian railways , he was not aware about the services which is to be provided to the passangers before getting the seats , then everyone was doing self service to take the stuff and i had made a complain against the attandent to the TT incharge but he was also giving me the casual response , i asked for the complaint register which he was not in a position he straight away refuse to provide the register. This is the matter for the first time i had wrote this mail regarding the worse services given to the passengers , the same case is with the pride of india i.e Shatabdi Express according to me it is the worse train of india can you imagine the services provided is the shame for our country, the food which is provided in the train is too much worse i think we should take food from our home itself , i don't why people give so much money and if they giving then they should complain against the mishappening with the passengers.

Details of the Ticket from Jabalpur to Bhopal.

PNR NO . [protected]
TRAIN NO . 1472
DATE . [protected]
TICKET NO . 12378241
SEAT NO . B1 :14:15

Name of the attandent : Shekhar Namdeo (Pacnory motors)

Please take into this matter seriously or else i will make a complain to the railway ministry.

Regards
Mukesh Soni
[protected]

Dear sir,
I had booked my bike from kozhikode railway station to ankleshwar railway station through train no.6312/BIKANER EXPRESS on the date of 27/12/2009 receipt no.732601 dtd.24/12/2009 against PNR no.[protected] which i supposed to be travelled but i did not receive the parcel.

please provide the status of this parcel .

santhosh P John

Chart not prepared even before an hour of train departure – so experience hell lot of problems

I encountered almost same problem.
I booked e-tickets (3 berths, for me & parents) in 7032/ Mumbai Express, date of journey 26 Dec 09. PNR –[protected], from Hyderabad to Solapur. Train scheduled departure was 20:40.

That day I was checking status through all means till 7:45 PM but my status was WL/17, WL/18, WL/19. Now its only 1 hour for departure so I cancelled my journey by that train.
Next day I expected that those tickets where already cancelled & I will get my amount refund (because by rule wait listed e-tickets automatically get cancelled & you can board the train).

But what a surprise, ticket was not cancelled & when I checked PNR status, 2 berths were confirmed & one was wait listed.
And now when I trying to cancel it message is prompted that “chart is prepared & ticket can not be cancelled”

So now I lost ticket amount, cancelled my journey, arranged travel by other means at high cost and apart from that big mental stress & physical torturer. We can’t take any decision even before an hour of our train departure.

At least, I should get full ticket amount refund.

Regards,
Mahesh Kulkarni

I am tourist from the Republic of Mauritius and booked 2 tickets on the Bhubaneshwar Rajdhani train for my husband, Kaviraj Sharma Peedoly and myself on the 09th December 2009. We chose to travel on Rajdhani Express in the 2nd AC to avoid problems and spend a comfortable trip. Unfortunately, as we were nearing Tata Nagar, my stop, the Railway attendant servicing the A2 compartment, approached me asking outrightly for tips. As i did not have change, I gave him Rs. 20 and he rebuked me saying that it was not enough. I told him i did not have change and to this he answered that he had and if I wished, he could change it for me. I believe such kind of attitude gives a very bad image of not only the Railways but of India. On one hand India is trying to make an image in the international market and especially amidst the tourist industry and on the other hand we have such kind of mishaps.

My PNR number is :[protected]
Railway Attendant: Mr. Mahesh Jha.
Train number: 2444 (Delhi to Bhubhaneshwar, Rajdhani)

sir, i am Dr.shallender kaushal, practicing at my own clinic in kurukshetra HARYANA. I came to PATNA 2 days before by flight. For return journey i booked 6 seats in MAHANANDA train, for me and my friends. The departure time of train is approx. 11:45.of dated[protected]. we come to know that train is late by 4 hours.after 3 hours we were on railway station of PATNA. Thereafter we got information that train is late by 18 hours. Then in urgency we booked our seats in another train i.e RAJDHANI EXP, through a private travel agency. I paid 400/- extra per person to travel agent. Thus total amount i paid was 12000/-.
After the reservation in another train (RAJDHANI) when i go through the processing of tickets cancellation of MAHANANDA, ON RAILWAY counter they told me to made cancellation ,throuh internet online. when i tried for this online by INDIAN RAILWAY and YATRA.COM , they told me that ticket can not be canceled , because cancellation time is over. i am doctor by profession , it was very urgent for me to reach at my clinic, so that my patients have not to suffered. PNR of ticket that i was willing to cancel is--[protected] , TRANSACTION ID --[protected]. sir i want to get my amount back that i paid for RAJDHANI EXPRESS i.e 12000/- rupees TEN THOUSAND (10,000/-) for compensation .
THANX
Dr.Shallender Kaushal
KAUSHAL DENTAL HOSPITAL
near new bus stand, pipli road,
KURUKSHETRA-136118
HARYANA
[protected]