Indian Railways Complaints & Reviews

My daughter had to travel from Gaziabad to lucknow on Train no.2392(Shramjeevi Express) on[protected]. Mental trauma suffered due to wrong information given on Enquiry no.139.Initially It was told on 139 that Train was late by 4.35 hrs but when asked later at 3pm it was told that the train had actually passed the station(Ghaziabad) and was 0.11 hrs late but actual arrival time 14:28hrs.My family had to face a lot of inconveneneince.
Some more passengers also missed the same train from Gaziabad to lucknow due to the same reason.
(PNR No.[protected]).

The person at the Automatic Enquiry System liable to the fault should be penalised by the department,given due to inconvenience caused to me,my wife and my daughter....

My Travelling details are given below:
PNR Number : [protected] Booked On[protected]
Transaction ID:[protected], Ticket Type: eticket
Class: SL, Internet Service Charge: Rs 40.00
Date Of Journey:[protected], Ticket Charge: Rs 1100.00
Bank: Axis, Total: Rs 1140.00
Train No:2392, Railway Zone: NR
From Station: Ghaziabad, IRCTC Zone: GGMWZ
To Station:Lucknow , Quota:General

Complaint filed by: Shailesh Chandra Singh, Mobile no.: [protected]

Sir
Please note that my wife Mrs. Kanak Kumari with cousin brother Rajesh Kumar Singh & my 9 year old son Ayush kanvij had travelled the journey from Dehri on sone to Delhi in Jharkhand S/J express (2817) on 15th January 2010. At Allahabad station my son was felt vomiting and therefore my wife & brother have get involved with him. In between some one has theft our suitcase. Suitcase contains approx. 50 gram jewelry and costly...

Train missed due to wrong info on Enquiry no.139
My son had to travel from RENUKOOT to DELHI on Train no. 2873 on 31 /12/2009 . I have booked a ticket on the train. My Train missed due to wrong information given on Enquiry no.139. It was told on 139 that Train was late. First by one hour and then kept on increasing the time and finally by 4 HR 34 MINUTE but train was actually on right time. I had HIRED A TAXI VINDHYANAGAR TO RAILWAY STATION . I have filed a formal complaint (complaint no 441126 on suggestion cum complaints book at Renukoot station) with Station Superintendent on the night of 31.12.2009 itself(morning time of 01.01.2010,02:00AM).I had to book ticket on 01/01/2010 (tatkal) in shivganga express from varanasi and hire a taxi upto varanasi.
Full refund of ticket in the name of my son kanishk sharma +taxi fare Rs800.0+Rs2000.0 along with compensation of Rs.30, 000 may be given due to inconvenience caused to me and my son. My Travelling details are given below:
PNR Number:[protected] Booked On[protected]
Ticket Type: normal
Class: AC-III
Date Of Journey: 31/12/2009, Ticket Charge: Rs 902.00
Train No: 2873,
From Station: Renukoot
To Station: Delhi
Address: L K Sharma, D-4, NH-II, NTPC Vindhyanagar, Distt. Sigrauli-MP-486885
Telephone[protected]/247522
Email: [protected]@yahoo.co.in

Complaint filed by: L K Sharma, Mobile no.: [protected]

Legal Notice for refund of fare charged twice for single journey
This has reference to the tatkal E-ticket with PNR No.: [protected] booked in the name of Mr. Surender, (Age 53), Mrs. Arvinder (Age 48) and Aman (Age 13) trough transaction ID no. [protected] (Rupees 4179) on IRCTC on 25-12-09 for journey on 27-12-09 from Bhusaval to Chennai in 3rd AC of Train no. 2655, NAVJEEVAN EXP Pursuant to above booking a confirm berth no. 1,2 in Coach No. B-1 and berth no. 41 in Coach No. B-2 of the said Train was allotted to Mr. Surender, Mrs Arvinder and Mr. Aman. However, due to inadvertent mistake, Mr. Surender carried a Xerox of his Driving License and Voter ID with him and the same was realized by Mr. Surender while the ID proof was asked by TC (Billa No. 149) at Bhusaval Station. Accordingly, TC has collected Rs.4590/- vide receipt no. H422017 dated 27 December 2009 (the Receipt) from Mr. Surender.

However, TC has tried to do mental harassment to Mr. Surender by saying
1) If the penalty amount is not paid now, then the amount will become non-refundable amount latter, as TC will do an e-complaint.
2) The Next staff which will come on TC e complaint will bring the railway police and may ask to leave the train or may take them to jail.
With the above statement from TC has left with no other decision to pay the fine, as TC was always mentioning that this will be refundable at ur Home town.

From the above incidence I have following contentions.

1. TC has denied the fact that the passenger was traveling without ticket, as he has accepted the above mentioned E-ticket shown to him by the passenger Mr. Surender. Further, he has also not denied the fact that the passenger who was traveling with the said ticket is Mr. Surender as having the Xerox of all the ID proofs. The same can be evident from the Receipt issued by TC wherein the name of the passenger “Mr. Surender” carrying E-ticket is mentioned. Accordingly, it is baseless to say that Mr. Surender was traveling without ticket.

2. In fact, admittedly, TC has accepted the fact that the person traveling by the said E-ticket is the same for whom the E-ticket was purchased, as TC has mentioned the name of passenger Mr. Surender in the Receipt. Hence, it is beyond any doubts that the passenger who is traveling with the said E-ticket is Mr. Surender, then why Mr. Surender shall be liable for payment of any fine, penalties, etc. for not carrying ID proof even when TC has also identified him as Mr. Surender. Hence, the Indian Railway / TC is not entitled for collecting any sum from Mr. Surender either by way of penalty for not carrying the ID Card or by way of any other charges or otherwise, since Mr. Surender traveled perfectly in compliance of all the applicable rules governing his journey.

3. Further, it is also evident from the Receipt that TC has erroneously and prejudicially collected from Mr. Surender a sum of Rs.4590/-. Here, I would like to contend that in any eventuality, any passenger not carrying valid ID proof with E- ticket is a technical default and should be liable for penalty and not liable Fare or Excess Fare. It is evident that TC has erroneously, illegally recovered the money from Mr. Surender for unknown reasons.

4. I would also like to contend that asking for ID proof from the passenger who books the tickets though E-ticket mechanism provided by the Indian Railway is discriminatory, though additional service charges are paid for E-ticket, vis-à-vis the passengers traveling in the same class and in the same train but having tickets other than E-tickets. It is violation of the constitutional rights of citizen of India, of being treated equally with the other passengers traveling in the same class and in the same Train. Further carrying ID proof has also put an additional burden on the passengers (even though having paid extra amount to Indian railway by way of service charges) and causing unnecessary and avoidable difficulties to the genuine passenger.

5. It is beyond my understanding and I finds it difficult to digest the intentions to be achieved by the Indian Railway by asking for proof of ID of a passenger carrying E-ticket, specially in the given instance, while on the one hand the authority denies the fact that the passenger not carrying valid ID card is not the same passenger in whose name the ticket is issued and on the other hand while issuing the Receipt for not carrying the ID proof, the authority / TC recognizes and accepts the fact that the passenger is Mr. Surender. It is beyond anybodies capacity to understand this anomaly on the part of the Indian Railway.

6. Form whatever stated above, it is clear that Indian Railway has unjustifiably and illegally collected Rs.4590/- from the passenger Mr. Surender. This has gained the Indian Railway an unjust enrichment of Rs.4590/- by collecting Rs.4590/- (Rs.3840+Rs.750/- of E-ticket) from Mr. Surender for the same journey, in same time, in the same train and in the same class, whereas other travelers have been charged fare as actual for alike journey. The most important thing here is that the person who was traveling was carrying the ticket issued in his name and not traveling without ticket and should have been treated at par with the other passengers who have bought the ticket from the railway counter. Whatever has been done by or on behalf of the Indian Railway in this matter is purely against the law of equality, natural justice, public policy and public interest.

7. In all equalities, I request you to refund the amount either of an E-ticket of Rs.4179/- or the amount of Rs.4590/- recovered by TC and send the same to Mr. Surender having his address at B-4, Anand Nagar,Near NCC Office, Khandwa 450001.([protected]) as the railway authority cannot charge twice the same person for the same journey having same time, same length of travel in the same class of the same train. Is it not against the principal o[censored]njust enrichment, public policy, public interest?

8. In case, you think otherwise then I will be left with no other options but to take recourse to the appropriate judicial authority for recovering the above said amount plus compensation to which Mr. Surender is legally entitled to.

Thanking you

For and on behalf Mr. Gurdeep Singh Pahwa
[protected]

Hello Sir,

Train: PRASHANTHI EXP (8463)
PNR No:[protected]
Travelling Date:[protected]

Cancellation Date:[protected]
TDR No: 034517


I have booked my Ticket from Bhubaneswar to Bangalore in PRASHANTHI EXP (8463) for 9th Oct,[protected] with Credit Card.

PNR No:[protected]

I have cancelled the ticket at Bhubaneswar on 6th Oct,[protected].
As in Bhubaneswar (Headquarter of EAST COAST Railway, Capital of Orissa) Credit Card Transaction facility is not available, so they provided a TDR (Ticket Deposite Receipt) after cancelling the Ticket with TDR No: 034517.

I have deposited the TDR at Bhubaneswar on 23rd Oct,2009 at Bhubaneswar and they told within 2 months amount will be credited to my Credit Card.
But till now i have not received the amount.

Please do the needful.
Best Regards
Pranab.

I had traveled in Train No. 2955 (Jaipur Superfast Exp) from Borivli to Surat on 14th January. Around 2025hrs, one vendor from Pantry service came to me and asked for Dinner, I asked what will be there in dinner and he said Dal, Paneer Shabzi, Roti, Dal, Papad and Curd. I placed the same. At 2130 hrs, he has came to me with HARD ROTI, WATERY DAL, CURD AND PANEER SUBZI WHERE PANEER WAS VERY LESS and RICE. I saw the food and asked him what you are serving then he said it the best food. I asked to call his Pantry Car Manager and complain register but he did not. Later on, many pantry vendors and attendant has came to me and argued me to not to complain as they are getting food from outside and not to cook inside the car. I called many time to Manager but he had not come to me. I was sit on B2 – 7 and told him very clearly that if you person will not bring the complain register until I reach Surat then I will complain to railway ministry but he told me that Ministry will not take any actions so better forget all the issue and next time we will definitely take care of food. There was two more person on bearth number 5 and 6 on the same coach and asked the same but no body has bothered to listen against the food.

I want to know only one thing from the Ministry of Indian Railway that we are paying Rs.50 for the dinner inside the train and there can be more than 150 persons (Included Man, Women and Childs) who eat dinner provided by the pantry services, if they suffer of any of the disease then who will be responsible person??????

You can contact me any time on [protected] and also write me on cp.[protected]@yahoo.co.uk

Approx 15 days train is always late, therefore we are always goint late in office, everyday having latemark and we are in underpressure,

One more in morning time in half an hours 3, 4 borivali train’s(8.46,8.56,9.13), suppose that train’s destination will change place instead of borivali, change in andheri or bandra or churchage, its usefull to us

evening after virar ladies special no train from andheri and fast train nobodies get up so please keep 7 to 8 one or two train from andheri to virar

To,
The person In charge,
Vastrapur reservation center,
Ahmedabad
14/01/2010
Sub: Senior citizen lower birth not given even when it was available.

We Booked A Ticket On 13/01/2010 At 7.40 P.M. From Vastrapur Reservation Center From Window No. 1 For Ashram Express (Train No.2916) From Delhi To Ahmedabad Dated[protected] For Two Senior Citizens Aged As 70 - Female By Pnr No.[protected] Ticket No.12888666, Booking Clerk's Name Is Mr. Prakash. We Specifically Mentioned In The Booking Form To Give Lower Birth For Both Senior Citizens, But He Denied Saying That No Lower Births Are Available, We Said Please Look In Senior Citizen Quota, And Even Then He Misguided Saying It Is Not Available And Gave Us Middle And Upper Births. Again On 14/01/2010 I Went to Book One More Senior Citizen’s Ticket By Pnr No As[protected] On Same Centre And I Got Lower Birth...Which Proved That Mr. Prakash Misguided Us And Now Both Senior Citizen's Have To Face Problem. Kindly Do the Needful Kindly acknowledge the receipt of this letter And Oblige.
Thanking You,
Samir Dave
Email id: [protected]@yahoo.com

Dear Sir,
Please refer the FIR (Copy Enclosed) dated 03 Jan 2010 & Train Ticket copy enclosed on above subject.

I was travelling from Mathura on 01 January 2010 with my Wife, Daughter and Father-in-law in coach S-4 Seat No- 1, 2, 3 & 4.
The Luggage POLO Black Colour Strolley Bag (26 inch) with Ash coloured Ribbon on which POLO is written was under the seat and same was lock with steel chain. My Self has last seen the same when we crossed Allahabad Junction. On 02/01/10, at around 3:00 AM when the train left Mugalsarai Rly Station I detected damage parts of Steel Chain was laying under the seat No-4 & my POLO Black coloured Strolley Bag was missing.
I Tried to Lodge a complaint With TTE in Toofan Express in Running Train, but TTE Refused to Lodge complaint.
Finally FIR was lodged with GRP Howrah on 03/01/2010 & the same was referred to Mughalsarai S.H.O. for investigation.

The baggage was containing Newly bought Clothes, Woolen Garments, Costly Camera, Charger & miscellaneous items having total Rupee value of Rs. 25,000/-

Due to negligence of TTE & GRP I have lost my baggage in Running Train (3008, U/A Toofan Express) on 2nd January, 2010 near Mugalsarai.

I have called up Mughalsarai S.H.O. (Mobile No-[protected]) .He told me that they have not yet received any FIR from Howrah GRP, while Howrah GRP (Ph No. [protected]) is telling that they have sent the same.

Please let me know the status of my FIR and the action taken against the same. I want immediate investigation against my FIR.

Yours truly
Engr. Suman Kanrar
(Mob - [protected])
13/4/1, Mohinath Porel Lane
P.O.- Salkia, Dist - Howrah
West Bengal
PIN - 711106

I purchased a ticket on 30nov 09 on train 3049(Amritsar Express) and PNR No is [protected].The train was from Howrah to Lucknow and journey date was 9th jan 10 last. The train was changed upto Mogulsarai and there was no information. On 8th jan 10, I shocked to see the train was changed.I was tensed as with me was my mother who is 64 of age. I had a important meeting on 9th jan last in lucknow and it was very emergency to me to return on that day. Shall I not able to ask the Indian Railway to pay me compensation for the above shameful incident?

dear sir /madam,

**********SHAME ON INDIAN RAIL********

we are facing problem by ticket booking counter,
they are booking ticket very slow...

1.they don't know responsibilities on duty.
2.They are booking ticket in Black "Bribe/Commission and selling Ticket to AGENT in Black and getting money per ticket 200rs from AGENT"
3.Normal people are not getting Tatkal Ticket.
4.They are very talk-active and never do work fast and No value of customers No value of Time.
5.They talk very Rudely
6.Slow speed Work, if 5 People are in Queue they will take long time to book ticket's example: 1 hour.
7.Don't know train numbers proper and Shouting without reason, some times they use Abuse words.

Now u tell us: if we will use sexual words in this feedback. then what you will feel??

1.everyone like respect.
2.everyone like work responsibilities.
3.Time value.
4.Customer value.

we are getting this BIG problem in
State:Punjab
City:AMRITSAR Railway Station

we hope You will try to Understand to our point "problem" i[censored] have Brain.
Because Indian Govt have Loss Brain every one want do work But with Bribe.
Stupid Indian Govt.

we will wait for ur Good reply with Solution.

We want to see Your" Honestly.

Regards
M.Y
India

To
Minister of Indian Railways

Dear Sir,
one of your railway employee is booking illegal ticket from railways & gives to people on high
extra cost to people(illegal ticket booking)-dalal

Railway Employee Name: Amarnath Yadav
Add:Shiv Shankar Gali,Gandhi Nagar,Gosalia Road,
off link road,near lalaji pada police choki,kandivali(west)
mumbai-400067

I was traveling from Pune to Gorakhpur on dated 07of Jan'10 & I was shocked to find Bed bugs on my Berth & that too in AC 3 tier.
It was a pathetic condition & I could not sleep whole night due to these bugs.Various other passengers were also affected by these bugs.
Its shameful if this kind of things happen in trains.
My PNR no.[protected]
Train no - 1037
Coach - AC 3 tier
Seat no. - 43

JTBS is not at all passenger friendly at Perambur. today i want to purchase ticket for brindaban exp from madras central to bangalore but at 5 am it is closed. i enquired about JTBS activity and i came to know that they have to open 24 hrs and it is as per contract with railway. i went their while going with my vehicle towards chennai central but once again i returned to booking office at perambur and purchased ticket. what purpose for JTBS?? is it for a business for a person or for commuter.

My train ticket was reserved from New delhi to Amritsar AC Chair Car (Ticket No.[protected]PNR No.[protected]Seat no. C3 48), Shane Punjab Express (TRAIN No.2497) on[protected]. The train was scheduled for departure at 6.40 A.M. but it arrived at 8.40 A.M.and departed at around 9 A.M.from New Delhi Railway station.The train was terminated at Jalandhar station without any proper announcement inside the train.A hawker told us that the train has been terminated. I was travelling alone with lot of luggage.The passengers had to shift in train named Hirakud Express which did not have adequate seating capacity & AC CHAIR CAR Coaches.Moreover, the second class coaches were also full & i had to go to Asr from Jalandhar standing .It was not at all properly planned.I had to stand with the crowd near the door of the train. I was mentally & physically harrased as I had to wait for the train for 2 hrs in the morning , get down at jalandhar station with loads of luggage because of which i got a sprain in my hand, then wait for the train at jalandhar station, went standing from jal to asr & reached asr at 7.15 P.M. instead of 2.15 P.M. I demand a compensation of Rs.2000 for the harrassment caused on my way to Asr & the expenditure incurred for treatment of sprain , as well as the full refund of the ticket amounting Rs. 438. Please process the refund as soon as possible.

To
Railway Minister
Sir,
I like to inform you that more than 2 Lacs passenger used narela(NUR) station in delhi, but there is even no reservation counter at narela station. People has only option to go in the hands of the trveling agents who charge more than the fare. Peoples also travel in the train like ....... So, it is kindly request to make Proper availability of trains i.e. more train should stop at the narela station and an reservation counter also being set up at narela station. Sir due to narela and bawana industrial area more and more poor People used this station. This is the single station in near more than 20 villages. There is more passenger than Sonipat station but we don`t have even reservation facility.

I was travelling in Coach A2, Berth no. 10, Train No. 8189 on Dec 30 2009 with PNR No[protected] form Bolangir to Visakhapatnam. I found my suitcase missing when the train reached Rayagada station around 5 am. It contained sarees and dresses including gold ornaments worth one lakh.

This was immediately reported to the coach TTE G V Rao.

The only person who left the coach between Bolangir and Rayagada was a passenger in Berth 09, Mr. K C Das Railway Pass Holder No. 956586 travelling from sambalpur to Ambodla.

The person got down at Ambodla at around 4 am was suspected in behavior as he was not asleep at night and roaming around the coach many a times.

There was alapse of duty by AC Coach Attender Mr. A K Mishra who was not there in his assigned coach A2 but was found sleeping in adjacent coachB2 with his friends in the night.

This incident not only happened with me but 5 other passengers travelling in the same compartment.

So I request you to take up the complaint against Railway Pass Holder Mr. K C Das and Coach AttendervA K Mishra.

Please inform me with any information received from your side.

Thanks and Regards,

Payal Modi

I am herewith attaching the copy of the complaint lodged with the Railways which is self explanatory.

From Jaffer sait <jaffer.[protected]@gmail.com>
to [protected]@gmail.com
cc letters.[protected]@intoday.com,
letters.[protected]@thehindu.co.in
date Tue, Jan 5, 2010 at 10:17 AM
subject Service on First Class West Coast Express
mailed-by gmail.com
hide details 10:17 AM (21 hours ago)
Dear Mr. Vengaprasad,

This is to bring to your kind attention the trouble we had to undergo during our trip from Chennai to Mangalore on the 03rd of January 2010.

I along with my wife and two children were booked First Class on the West Coast Express, Train No: 6627, from Chennai to Mangalore on 03/10/2010 under reference number:[protected] and Ticket Number 45993834. We were allotted Cabin "G", but were shocked to find that another family - husband, wife and two children - were also officially allotted the same cabin. It was our belief and understanding that only four passengers would be allotted to a cabin and even the seating numbers, 19, 20, 21 and 22, as well as the cabin reference of 4 persons reflected the same.

Having paid the First Class fare for such facilities, it is a breach of trust and deficiency of service to "officially" accommodate more passengers so that the Southern Railways can make "illegal" profits at the cost of the paying passengers as also inflict untold misery and hardship on passengers who have paid the fare in "full" for the cabin facilities of first class. It is such a shame that the Railways treat the first class passengers as unreserved compartment travellers!!!. What is the difference between the sleeper/unreserved compartment with First Class??

As practising muslims, with my wife and daughter using the burkha, we wanted to travel in peace, comfort and PRIVACY over such a long journey and that is why we booked a cabin in First Class. It was so distressing that they had to travel in the heat in utmost discomfort and distress.

By this complaint I would like to seek your explanation on this sorry state of affairs:-

1) Why are the First Class passengers charged the full fare and treated as unreserved passengers???
2) How come more passengers are allotted in a cabin of 4 (four)?
3) On what basis were other passengers officially allotted in excess of the capacity???
4) What are then the facilities provided to the First Class passengers
5) What is the difference between the "unreserved" compartment and the first class when passengers are bundled in more than capacity.

It is also such a shame that the entire passage was blocked by "footboard" passengers as well as the aisle leading to the toilets totally blocked. Everyone were getting in and getting off at their will and pleasure with no railway official in sight to regulate the passengers. What is the first class service that is provided???

By virtue of this complaint I request you to refund the difference of fare between the First Class and the unreserved compartment as well as a compensation of Rs 1,00,000.00 (Rupees one lakh only) for the physical and mental stress, agony, distress and trauma suffered by me and my family due to this breach of trust and deficiency of service by your organization and inflicting untold hardship and suffering.

--
Jaffer Sait
201, Hasan Shelters,
Suvarna Lane, First Cross,
Kankanady,
Mangalore 575 002
Dakshina Kannada,
Karnataka

Tel: [protected]
Mob: [protected]
Reply
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Hello,

Today[protected] I have done an online transaction to purchase a ticket of a shamsher singh on himachal express from una to delhi Unfortunately after the payment of 5times was made through sbi cum debit card payment gateway, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ came up without giving me the confirmation of the payment and neither the ticket is generated.

This is really embarrasing situation and IRCTC is expected to help me at the earliest with the ticket if the payment is already confirmed at their end. If not refund the same amount.

Expecting a reply as soon as possible.

Thanks and Regards,
shalini sharma(agent user name abcd941)

I was travelling by Himsagar Express 6317 along with my family on 01.01.10 by AC three tier coach no. B1. I boarded at Trivendrum and travelled to Nagpur. From Trivendrum to Nagpur the toilet were not clened. I reminded the Coach assistant regarding this at around 11.30 AM on 02.01.10 and he told me that the same will be taken care of after some time at Vijawada Station. Even at vijawada station the cleaning not done. Around 7.30PM I asked the TTE to give me complaint book which he refused to give me saying that he will take care of the same at Ballarsha Station and since the facility of claining was only available at Platform no. 1 and 6 of Vijawada station and the Train halted on the other platform the cleaning could not be done. He was speaking as if he was advocate of Cleaning contractor.

Quality of Tea supplied by pantry is horrible at there were lot of Cocroches moving around in the coach. The same situation I faced whcn I travelled from Nagpur to Coimbtore by train no 2521 Raptisagar Express on 23.12.09. The certificate of paste control pasted on the coach wall was saying different story and the situation coach was different. I have attched a photo of the same here. There were lot of cochroches moving around. The quality of paste control( If at al done) can be judged by any one.