Claimed

Indian Railways Complaints & Reviews

1.3
Last updated Apr 12, 2024
Complaints 6269
Resolved
1580
Unresolved
4689
Quick Links
Statistics
Share
Contacts

File a complaint to Indian Railways

Having problems with Indian Railways?

File a complaint and get it resolved by Indian Railways customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Indian Railways
Customer Service Contacts

Indian Railways Phone Numbers

Phone
+91 11 2338 1213
2276
749
Mobile
+91 97 1763 0982
2043
624

Indian Railways Website

Indian Railways Head Office Address

Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
Delhi
India
110001

Indian Railways reviews & complaints page 285

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
G
Gaurav Agarwal
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Unnecessary fine taken by TT

Respected Sir/Madam

With great regret this is to bring to your kind information that my mother in law Shri Vanadana was travelling from dehradun to chandausi by link express on 3/09/09. She was alone having the E Ticket and ID card with herself, the TT has terrified her that this ticket is not valid and taken the fine of Rs 370, she was very much harresed and told that she will be dropped on next station, she even do not know...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
S
S.Jameela
from Madurai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

delay in parcel

Hi,

i have booked my two wheeler in Bangalore(SBC) parcel office on 02/10/2009 at 2:30pm to Tuticorin(TN) since booking iam facing lots of problem (for form they asking 10rs writting details in bike 20rs) still now i didnt recieve my bike in my destination.my recipt no is A038333.witankshout my bike iam unable to send my childs to school

kindly take the needfull action as soon as possible

thanksbr...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
K
KAPIL JAYPRAKASH INGOLE
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

regarding issuing wrong ticket instead of demanded

SIR ,
AS PER ABOVE MENTIONED SUBJECT I ,KAPIL INGOLE WISH TO TELL U THAT I HAD ISSUED ONE RESERVATION TICKET (PNR NO[protected] : TICKET NO[protected] FROM VIRAR RAILWAY OFFICE ON 29/09/2009 . AS PER MY REQISION IT SHOULD BE FROM CST MUMBAI TO AURANGABAD MAHARASHTRA . THE TRAIN WAS DEVGIRI EXPRESS .BUT INSTEAD OF THIS THE EMPLOYEE ISSUED THE TICKET FROM SECUNDERABAD TO AURANGABAD EXACTLY OPPOSITE.
DUE TO...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Supreetha Suvarna
Report
Copy

Cancelled a Confirmed ticket

I sent the office boy to purchase 6 tickets which came upto to Rs. 3559/- Since he was short of Rs. 20/- the Cantonement Railway station booking counter by name Anjana Kumari cancelled the confirmed ticket and charged Rs. 60/- First of all how can she print the ticket without the cash in hand. What if the boy had no money at all would she pay the cancellation charges from her pocket? Anjana was in a hurry to leave the counter as her boyfriend...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
H
Hiralal Kimatram Kalani
from Panaji, Goa
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Dirty Coaches

My ticket no 88585083 pnr no [protected] date of jouney 02/10/2009 by train no 2812 Hatia LTT Super in 3A coach B-1 Berth no 3 from Nagpur to LTT. This coach/bogey was very dirty, seems that it has not been cleaned for more than 6 months. The berths were filthy. when boarded at nagpur was given used bedding (blanket,bed sheet etc) of previous passenger which i refused to accept. There were lots of cockroaches near the A/C vents. The curtains...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Dr Anil
from Tirupati, Andhra Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

GUARD rejecting a FULLY VACCINATED DOG to TRAVEL

Respected Sir/Madam,

I have a grievance to be addressed.

I tried to travel from Hubli to Belgaum on 29th September, 2009 by Rani Chennamma Express [Train no 6589]. I had to take my 11 months old ,fully vaccinated dog - Golden Retriever and booked it under Parcel section and paid necessary fees for the same. The receipt no is 448682. The parcel section wrote on top of the receipt that "loading and unloading...
+4 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
Anil kumar
from New Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Non Functioning of AC and rotten food served with uncivilized behaviour

Sir,
Please refer to the Ticket No 38876962,PNR No.[protected] for travelling in Train No 2562(Swatantra Senani Exp) DELHI TO MUZAFFARPUR, ON 27/09/09 in 2 AC.

We boarded the train at New Delhi at 20.35 and found that the AC of the coach was not functioning and on enquiry ,was told that it will be ok in couple of hours.But later no body could be found to address the problem and the whole night problem remained the same.In...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Pragesh Kumar Sharma
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Wrong reservation ticket

I have submitted a form on railway reservation window Railway Reservation Center Sukhliya- Indore on dated 22-Sep-2009 19:20 to get the reservation from Indore to Kota in Train no. 2415 and extension of journey from Kota to Indergarh in Train No. 1767 for dated 25-Sep-2009 in the same form. The tThe ticket was suppose to be consolidated and amount must be reflected n single one only where ticket issuer issued me two different tickets and...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Ashutosh Rai
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

5004 Lichavi express Train running late

On 27th Sep 2009 I was traveling on train no 2005 Lichivai exp and the train got late by 4 hours to reach to Delhi station. I heard from my fellow passengers that this is a normal thing for this train.

I want rail authority to take some action against this and try to not to make more and more people late by every day.

Thanks & Regards,
Ashutosh Rai...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rajesh kumar
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Booking clerk

Sir
I am very much depressed to complain against one govt. srvt. being self the same.

It all about Mr. A K Jayadevan at about 1345 hrs on 25 sep 09 at reservation ticket booking counter no 1 James street (secunderabad).
I was there for geting ticket for me and my family on FRW.
This man has refused to book ticket saying "You will get it done only at conter no 29 thats also after getting stamp of MCO"br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Mudit Kumar Jain
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Seat cancellation in the train

Dear Sir/Ma'am,

I was travelling from Shujalpur(SJP) to New Delhi on 23rd September 2009 from Malwa express. Birth allotted to me was middle birth. I was feeling feverish and was on medication, as a result of which I fell asleep a little time after boarding the train. As my birth was middle and the time was around 4:00 PM, it was totally unfair of me to sleep on my birth, so being a gentleman I took permission from a fellow...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Mukul Gupta
from Pathanamthitta, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Mismanagement in AC coaches

Train No. & Name : 2627/Karnataka Exp
Class: 3A
Date of Boarding : 20-sep-2009
PNR no.:[protected]
Coach no. & Seat No. :B3 , 28

The AC and light were not working that day in our coach.That day it was really uncomfortable to have our dinner in emergency light. Despite of complaining again and again they were not listening us and were not providing the complain book.We are paying so much for...
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
L
lalita
from New Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

theif of handbag n railway police did not contributed properly

my mother was going from jamnagar to ludhiyana on 22nd sep by
jam jat express ,train no-2477, coach-b1,seat no 52 (AC3tier).
train started from the destination point at 5:15.At night around10:30pm she slept n when she woke up at 6'0clock in morning she found her hanbag missing. she called the policeman but they had not contributed n went from there after saying that this may be happend before reaching delhi so they can't...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sanjay Kumar Singh
from Nashik, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Poor condition of laboratory in 1061/1062 and pantry service non availability of mobile recharge points in sleeper coaches

1. I Sanjay Kumar Singh have been performed the journey in 1061 Pawan Exp from Nasik Road to Muzaffarpur on 11 Sep 2009 and return journey in 1062 on 20 Sep 2009. I have following complaint regarding general passenger day to day problem facing by them :-

(a) Poor maintenence of laboratory. Non avialablity of water mug in laboratory for cleaning
by users.
(b) Samosa sold...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
manojkumarchoudhary
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

HARRASMENT / EVE TEASING TO PASSENGERS BY UNAUTHORISED TRAVELLERS/STUDENTS

Dear Sir,
Train No.8184 Runs Between Danapur (Patna) to Tatanagar. There is only one AC CC Coach attacched in it. Beind a frequent traveller on the subject route I have noticed that apart from unauthorised daily passenger, there are some 50 teenaged students who use to commute the train betwen Bakhtiarpur & Mokama and use to terrorise the genuine paengers. The paengers traveeling with family and young females are the worst ufferors...
Helpful
Be the first one to find this review helpful
Found this helpful?
8 Comments
Report
Copy
N
Nihara Thomas
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Harassment for E-ticket student ID

I am an engineering college student and was travelling from Mangalore Station to LTT Mumbai by 2620 Matsyagandha Express on September 17th 2009 ticket PNR being [protected] 3-AC Seat No. B2/035. A Train Ticket Examiner who had a badge which displayed his name as R. Robert entered the train and demanded that I present an ID for my ticket. As usual I showed him my college ID as i normally have done on previous occasions. He however got into...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sudhir Kumar Sharma
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Non-receipt of refund of Rs.516.00 against my Rail Ticket No. 21280442/PNR No. 261-9318251

To,

The Chief Commercial Manager (Refunds),

Northern Railway, IInd floor,

Station Building,

New Delhi – 110 055.

Sub : Non-receipt of refund of Rs.516.00 against my Rail Ticket No. 21280442/PNR No.[protected]

-Sudhir Kumar Sharma – Payment Already Delayed – 215 Days



Ref: Ticket Deposit...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Surabhi Borkar
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Dirty Train Coaches (Local Mumbai Trains)

I travel first class from Matung to Andheri and back . On 16th September the 7:38 pm train that I boarded from Andheri had one coach which was dirted with human feces. Yesterday i.e on 17th September 2009 I happen to take the same train and it too has the . It was not cleaned .. The feces had got spread due to someone stepping on it . Are not the raliways responsible to ensure "No one dirties the compartments " and they are cleaned...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
A
Apoorva Madhusudan
from Muvattupula, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Theft on Vishaka express

I was travelling on the Shirdi - Vishakapatnam Vishaka Express, having departed from the Sai Nagar Station [Shirdi] at 6:50pm on the 10th of September to disembark at the Secunderabad Junction. We were a group of five women, all relatives of mine, and were allocated seat numbers 1,2,3,4,5 in the S2 compartment. As there were very few travellers in this train, only two second class compartments [S1 and S2] appeared to be satisfactorily occupied...
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
M
M. A. V. Rama Rao
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

e-Ticket

Dear Sir:

Last month i.e.in August, I made a visit to Agra with my family from Rajahmundry, Andhra Pradesh. I booked my to and fro tickets one month in advance from Rajahmundry at Railway Station. The tickets are not e-tickets.

I booked my return ticket from Agra to Rajahmundry in Swarnajayanthi express for 16th august, 2009. But the railway authorities cancelled the train due to some problems.So, I need to cancel...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy