Indian Railways Complaints & Reviews

i do agree!!

2ac charges are too much but to pay backdey offer bad and pathetic services

Indian Railways — getting the balance amount refund

Dear Sir,

This is to inform that self had booked a ticket for 5 persons online on 14.02.2011 vide PNR No - [protected]. The journey date was 08.05.2011 from H Nizamuddin to Panvel.

The ticket was partially confirmed i.e. 1 person was confirmed and the balance 4 was wait listed. Consequently no one travelled and on advise of the TTE I filed TDR (TDR Ref No - ekt[protected]) on the same date - 08.05.2011.

Since I am not very comfortable with online procedures. I had filed the TDR for only the confirmed passenger expecting that the wait list tickets would automatically get cancelled and the amount will be refunded as is the case in normal circumstances.

The refund which I gaot after 3 months is a paltry Rs 762/- when actually it shoud have been the the ticket cost i.e Rs 7625/-.

Kindly advise me as to how to proceed for getting the balance amout refund.


Thanking You

Tapan C Rai

TEA IN RAILWAYS — PREPARATION OF TEA IN RAILWAYS

The method of preparation of Tea in Railways is breathtaking. and totally unhygenic. I wonder how the Consumer Forum have gone unseen. The Tea prepared in Konkan railway is made out of Toiler water. The Tea is prepared with a normal rod heater inserting the Steel (Possibly rusted) into the Tea can and heating it. This is horriblw in the interest of the Indian people.

Railway policemen — Bandra Railway policemen are not doing their duty

Hi All,

This is not new to everyone who passing from Brandra to CST from HARBOUR LINE.. There are lot of Chain and Mobile Snatcher are watching behind the lamppost..This is again security matter for passenger's
but our efficient railway policemen will never listen to matter..I don't know why? RUMOR SAY'S THAT THEY ALSO GOT SOME SHARES FROM THEM.. Already we have lot of daily problem's with other
PLEASE look up into this matter i don't know Wat will goes wrong some day to anyone o[censored]s.

Western Railway — Footbridge in Bandra Station

This is to bring to your notice that the staircase on platform 3-4 leading to Footbridge in Bandra station gets extremenly crowded during peak hours in the event of trains arriving simultaneously on both these platforms or even otherwise.It takes around 10 minutes to get on the footbridge after alighting from the train.
It also causes a lot of discomfort with people pushing you from all sides. There is so much of crowd that it might even lead to a stampede someday. It is a nightmare for people working in Bandra East as this is the only bridge that connects to the Skywalk.

Would request you to kindly look into this matter

Regards

Western Railway — non recceipt of the ATM Card

Due to defect in my ATM card the same was deposited to sbi RAJKOT branch (Code 0463) but the same has not been received by me even after a lapse of more than one month my saving bank account no is[protected] kindly expedite and advised the course of action.


L.R.Meena
Sr.Divisional Finance Manager,
western Railway,
kothi compound
RAJKOT 1

contact no [protected]
[protected]

Western railway, Bhayander station — Vasai people jam the train compartment gate and not allowing bhayander peoples to board the train.

Dear Sir,
I am doing second time online complaint.
Vasai people jam the train compartment gate and does not allowing bhayander people to get inside the train. When the train started we observe that there is huge space inside the compartment. We can see from wrong/ opposite side gate, it’s totally empty, few people easily get inside from that side.

Why western railway is not taking any strict action against these commuters travelling with groups. I would request that western railway police force should be available on platform and take strict action against these peoples. I would suggest that western railway should not display the time of the trains, just only indicate the final designation and fast/slow etc.
One more suggestion is that Vasai to Andheri II class monthly pass cost Rs. 125. And Bhayander to Goregaon II monthly pass is also Rs. 125. I observed pass issuing staff authorities refuse to give such details, because of laziness or huge queue for taking tickets. Western railway should display such information on the board or on website or give ticket/ pass full distance coverage for the given amount.

In short, I would like to say that everyone should do their duty. Railway police should do their job rather than sitting ideal in the office or on the platform. Higher Authorities should manage their sub-ordinates work properly and escalates people complaints like this.

Today I meet RPF office in the bhayander office to lodge a complaint for this, as per their reply complaint would be lodge in vasai railway police station only for the Miraroad to Vasai area. Tell me who had time to go vasai rly police station office a lodge a complaint for this.

Regards
Devendra Patil

Western Railway — Whats the use of this side if our complaint is not resolved or enen read by the concern authority.

Dear Sir,

Whats the use of this side if our complaint is not resolved or enen read by the concern authority. I made complaint on this portal 3 times. I had not received any acknowledgment of my complaint or any action. Then whats the use of making online complaint.
Can anyone explain this.
[protected]@rediffmail.com

Sub- Vasai people jam the train compartment gate and not allowing bhayander peoples to board the train.

Dear Sir,
I am doing second time online complaint.
Vasai people jam the train compartment gate and does not allowing bhayander people to get inside the train. When the train started we observe that there is huge space inside the compartment. We can see from wrong/ opposite side gate, it’s totally empty, few people easily get inside from that side.

Why western railway is not taking any strict action against these commuters travelling with groups. I would request that western railway police force should be available on platform and take strict action against these peoples. I would suggest that western railway should not display the time of the trains, just only indicate the final designation and fast/slow etc.
One more suggestion is that Vasai to Andheri II class monthly pass cost Rs. 125. And Bhayander to Goregaon II monthly pass is also Rs. 125. I observed pass issuing staff authorities refuse to give such details, because of laziness or huge queue for taking tickets. Western railway should display such information on the board or on website or give ticket/ pass full distance coverage for the given amount.

In short, I would like to say that everyone should do their duty. Railway police should do their job rather than sitting ideal in the office or on the platform. Higher Authorities should manage their sub-ordinates work properly and escalates people complaints like this.

Today I meet RPF office in the bhayander office to lodge a complaint for this, as per their reply complaint would be lodge in vasai railway police station only for the Miraroad to Vasai area. Tell me who had time to go vasai rly police station office a lodge a complaint for this.

Regards
Devendra Patil

Western Railway — Commuters coming from Vasai block compartment gate not allowing bhayander peoples to board the train in morning secession.

Dear Sir,

I am doing this complaint again and again, but I am not getting any response from western railway or any other authority. Is their point in making online complaint ? If you are not replying the customer complaint then kindly close the web site. Please close the web site.

Commuters coming from Vasai block the train compartment gate and does not allowing bhayander people to get inside the train. When the train started we observe that there is huge space inside the compartment. We can see from wrong/ opposite side gate, it’s totally empty, few people easily get inside from that side.

Why western railway is not taking any strict action against these commuters travelling with groups. I would request that western railway police force should be available on platform and take strict action against these peoples. I would suggest that western railway should not display the time of the trains, just only indicate the final designation and fast/slow etc.
One more suggestion is that Vasai to Andheri II class monthly pass cost Rs. 125. And Bhayander to Goregaon II monthly pass is also Rs. 125. I observed pass issuing staff authorities refuse to give such details, because of laziness or huge queue for taking tickets. Western railway should display such information on the board or on website or give ticket/ pass full distance coverage for the given amount.

In short, I would like to say that everyone should do their duty. Railway police should do their job rather than sitting ideal in the office or on the platform. Higher Authorities should manage their sub-ordinates work properly and escalates people complaints like this.

Today I meet RPF office in the bhayander office to lodge a complaint for this, as per their reply complaint would be lodge in vasai railway police station only for the Miraroad to Vasai area. Tell me who had time to go vasai rly police station office a lodge a complaint for this.

Regards
Devendra Patil

am doing this complaint again and again, but I am not getting any response from western railway or any other authority.

My suggestion regardig stopage of 2961 and 2962 Avantika Exp in Vapi.

There is no train which is connect indore to Vapi directly.Vapi is big industrial city and also daman and silvasa near from vapi.

There are no of passengers are staying in daman, silvassa, vapi who go to indore. These three are industrial cities. Request you to stop above mentioned train at vapi station. Right now we are facing so many problems. First we have to go Valsad by bus or train then only possible to catch the train. Please look into the matter.


Regards

Manish Acharya

On 08/11/09, I travelled from Mumbai central to Indore by 3rd a/c coach no.B-2 vide berth No.40 and I am sorry to report that on and from 11.00pm the a/c compartment converted into ordinary sleeper one as coach attendant put the a/c off and slept at his place as a result my reservation by a/c coach remained unmeaning full and in other words I may say it is a kind of cheating with passenger. Complaint book must be with a/c coach available with attendant so that he may not play such type of mischief. Please note that I am a sr citizen.

Thanking you,

N.K.Avasthi, EH-76, Scheme No.54, Indore-10

Desagree because i am not received any feed back from your end

Please refer to my complaint dated 10th instant about putting of A/c in 3rd A/c Compartment No.B-3 Aantika Express {2961} from Mumbai to Indore and note that still I have not heard into the matter. At least inform how much time it will take to acknowlege the receipt of complaint.

Thanking you,

Yours faithfully


{NK Awathi}

I daily travelled from Borivali to Churchgate. . Always trains are dirty so much dust on rack & even in all comportment.We feel to take broom & clean the comportment. New trains are in hight from the platform for getting in & out is very diffcult. So kindly keepthe train clean . Please increase hight of platform all over.

the complain is that on the ways of coming from borivali to virar station From 06:30p. m. 09:45 p. m. except special train going from Borivali to virar ...rest of trains crossing from borivali station... all the 1st class compatment all full as like it is 2nd class only...what we have to do for catching 1st class coach by pessanges...

western railway bridge — FOOTBRIDGE

FOOTBRIDGE ON ANDHERI PLATFORM NO 6 TO PLATFORM NO 7 TO BE BUILT BECAUSE IT IS VERY DIFFICULT FOR THE PASSENGERS TO GO FROM ONE PLATFORM TO OTHER AND EVERYDAY EVENING THEIR IS A STAMPEDE ON PLATFORM NO 7 AT 6.15P.M.

Western Railway — Late Local Trains

From last 2-3 months, western railway local trains are running late by 10 to 30 minutes daily. The reason behind is unknown. For train leaving borivali station requires 15 minutes to reach kandivali station. The trains also halt or runs very slow in between stations. From Borivali to Andheri, earlier it took hardly 20 minutes, but now it takes 30 minutes.

rail bridge — only one rail bridge in vasai stan

sir on a station like vasai there is only one overhead bridge there are 7 platforms

how passangers cope up or use this single bridge for changing platforms . u have taken people for granted and treating them as animals

toilets are stinking

sir ,what is the station master doing.

pl give his name and tel. no

Western Railway — Incorrect Behaviour

On 17th June I Left the office late and while on Train I Slept and got down at Virar instead of Vasai.I left my bag inside the train and the train went away.I Went to TC named B P Singh(Virar). He was so rude and I told him that can he tell me where the train goes because there were many important document in my bag and he just was giving me one answer that it is not his fault that I left my bag. I was so frustrated then I went to the police station and gave them my phone no. and the bags lookalike. The TC was so rude and that's the reason why we Indians are behind. He was not trying to co-operate as well and these kind of persons are those who spoils others image as well those who are govt. Servant. I Request you to please take strict action against that person because we are human beings and we tend to do mistakes and B P Singh knows only one thing that if it is not his fault he will not help people. But instead he is paid for that and we are the ones who give him salaries.

Eshaan Durrani
[protected]

Western Railway — Shifting of Tain one platform to another

i am having problem with sudden changes done in Pick and Drop time..suddenly 9 coach train is came on paltform instid of 12 coach...how much problem people have to face......have this people think about ...
some time new tail is on paltform , indicator is showing Borivali....after settledown in train same is changed in to the VIRAR just because it is New tain and Brovali is coming on platform no 1 ......

why this all things happen....................
i request railway people to please not to play with the citizen of this city

Yes, I am agree too. why this is happening?

Western Railway — Ticket Booking window at Goregaon(E)

All the 4 Ticket booking windows at goregaon(E) should be open by 6.45a.m.However all the four are seldom open by this time.This leads to long queues in the morning.
Approppriate authorities should take note of this and do the needful.

Western Railway — service not pelvis in time

Today29 august I am going to Jaipur to sagar in ac coach seat no. B1-9 after that bedsheet,cushion, are not allot and attemeant says that I have given the beds after sawai madhopur . It means I have doing mistake to travel in Indian railway

Dear sir,
I was traveling from mumbai central to ujjain on 31-8-11 by Avantika express in AC3 B3 AND THERE WAS TO MANY COCKRAGE AND INSECT IN THE COMPARTMENT, I HAVE COMPLAIN TO TTE AND ATTENDENT BUT NO BODY LISTEN AND NEXT DAY ON 1-9-11 I WAS RETURNING FROM UJJAIN TO MUMBAIN BY SAME TRAIN ABD SAME AC 3 B3 BUT I FOUND THE SAME CONDITION, NO BODY COMPLAIN IN INDORE, INDORE IS NOT A SMALL CITY THEY CAN DOIT . PLS. SEE AND TAKE THE ACTION AGAINST THAT ATTENDENT.
REGARD
RAJESH MEHTA
EMAIL - [protected]@hotmail.com

I daily traveled from Virari to Andheri fast terin timing 9.11 & 9.25, lades last coach dally the Young Groups Card Game, bust standing passenger not seeting this groups both problem this group i request this mater for western railway police please the stop this card gamers

Western Railway — Abusive drawings in the first class compartments.

Hello the first class ladies compartment of the train 2094A contains abusive drawings of men and women. Please take measures to rub them off the interiors of the compartment. Ii is so disgusting to sit inside such a compartment with such provocative drawings.
Requesting the railways to take the necessary action asap.

Western Railway — foot over bridge

AT NIMACH STATION IN WESTERN RAILWAY FOOT OVER BRIDGE IS CONSTRUCTED ON WRONG DESIGN AND PASSENGERS ARE NOT USING,BECAUSE BRIDGE IS HAVING LONG FOOTPATH(MORE THEN 750FTS) AND INCLINATIN IS NOT UPTO MARK.ONE REMP MUST BE ADDED ON BOTH SIDE.

It should be rectfied and definately passangers will get rellief.anmol jain

SAHI HAI BAHUT PARESHANI AATI HAI SAMAN LEKAR BAHUT JYADA CHALNA PARTA HAI, SUDHAR HONA HI CHAHIEA.

(BUNTY FROM GUJARAT). PLZ CALL ME JENNY. MY NUMBER IS - ([protected]). I MISS YOU SO MUCH.

Western Railway — Baggage Lost

Boarded 9.30 pm Borivali Fast Local from Dadar. One shoulder bag (bag pack) - Black color, containing valuables. The bag contains very Important office data. Please try to help me out... My contact details: email - [protected]@gmail.com

Date the incident: 7th June 2012.

Dear Sir,

I am doing this complaint against commuters coming from Vasai or Virar, They block the train compartment gates and does not allow Bhayander people to board the train even though there is enough space inside the train. When the train started, we observe that there is huge space inside the compartment. We can see from wrong/ opposite side gate, it’s totally empty, few people easily get inside from that side.

Further, the 8:25 a.m.local which starts from Bhayander to Churchgate, We hardly get any opportunity to get into the same as many people from Mira Road make a return journey. They are mostly into groups and they does not even get up from the seat at Andheri or at the most at Bandra. They sing or play games or sleep on the seats. This is totally an injustice to the people of Bhayander who hardly gets an opportunity to board this train and for those who have boarded they just go by standing for almost hour and half.

For Bhayander People, it's very difficult to travel in the peak hours (specially between 8 am to 9 am)as there is only one train which starts from Bhayander and there also we do not get any opportunity to Board because of the Mira Road commuters making a return. And for the trains coming from Virar or Vasai, people blocks the compartment gates.

Why western railway is not taking any strict action against these commuters travelling with groups. I would request that western railway police force should be available on platform and take strict action against these peoples.

I meet RPF office in the bhayander office to lodge a complaint for this, as per their reply they said that they have not received enough complaints against these issues hence they cannot take any action.

I would request Western Railway to take strict action against these groups who does not allow people to enter the compartment. Further, the 8:25 am Bhayander to Churchgate Local should not be stopped between Borivali and Mira Road, in the same manner as 7:43 am Bhayander to Churchgate Local, so that the issue of people taking a return journey is avoided. Further, I would request the Western Railway authority to start atleast 4 new trains from Bhayander to Churchgate between 8 am to 9 am as no new train has been added by the western railway in the peak hours from Bhayander. Its time for western railway to take Bhayander people's problem seriously and take necessary action before anything unwanted event takes place.

Thanks & Regards
Ramkrishna Shukla

Western Railway — hawkers

The newly constructed Metro Rail Bridge is being connected to Western Railway Andheri. In the west side only two assess path are there from S.V.Road. and opposite Mcdonalds. The said path has been totally occupied by Hawkers making walking difficult on the approach bridge to the railway station

no follow up action

Respected Sir/Madam,
I want to ask, Is it necessary medical certificate should be in local language.Railway will not accept if it is in Hindi.I want to divert your attention towards a booking clerk in Varkala Railway Station.Once I went to
Varkala Railway station to book my ticket to Ernakulam.As I am living in Jaipur so I have a Railway Concession certificate in Hindi.I present my concession certificate to malayalee staff at the window.After cheking my certifcate he said I can't give you concession ticket because whatever it is written in the certificate I can't understand because I don't know Hindi so you should bring certificate in Malayalam or English then I will you concession ticket.I had a long argument with him in this matter but he didn't agreed to give concession ticket to me.After that I went to the station master .He was kind person he checked my certificate and he find nothing wrong in my certificate and he called him by phone and asked him to give the concession ticket after that I got my concession ticket.I got my ticket but I was really hurt thinking our own people are not giving any respect to our National language Hindi. It's shameful.I want Railway Minister or other Railway Officials should seriously do something in this matter.After all Railway is not a State property It is Central and most of the work are done in Hindi or English.

Thanking you
Anilesh
email id.[protected]@yahoo.com

Indian Railway — regarding TDR refund

sir,
my train amravati express (2847) was cancelled on 19.06.08, i was handed TDR 138109 on my ticket of ticket no 24633914 / 24633915 and pnr no was[protected] /[protected].no other document was given to me.till today i hav not got the refund please tell me when i will get it and do i have to perform any other formalities.

sir
i boked e ticket ngp to bharuch in waiting wl 9, but chart prepaired, ticket not confirmed .
how to cancel my ticket and refund

Dear Sir,

I cancel my tickect on 21st Dec 2008 due to late running of train, whose PNR No. is "[protected]", i file the tdr for that on 21st Dec 2008. but till date i did not get my refund amount.Please do the process to refund my amount as soon as possible.I have already send 4 mails to "tdr process" but till date i did not get my refund. So, please short out my problem.
Deatil of cancl ticket are as follows

PNR Number - [protected]
Train no. - 5609
Class - 3A
Journey date[protected]
Name of Passenger:- Mohd Saif Khan
Internet Charge - Rs.20
Ticket Charge - Rs. 654
Total - Rs. 674

Please look in this matter.


Regards,

Mohd.Saif Khan
+91-[protected]

Indian Railway — refund against tdr

deposit the unused ticket at abohar railway station but refund not issued till date

This is to informe you, due to death of my inlaw the following ticket could not avail on 20.05.09
Ticket No. : 05399094
PNR No. : [protected]
Date of Journey : 20.05.2009
TDR No. : 0162275 dt. 20.05.2009
Trn No, : 3352//8190
till today i havent got any refund or any kind of information regarding this topic.i want to know what is the time perion in which i will get the refund and what are the formalities i have to perform if there are any to get my refund, where as I already sent all details with original copy of TDR application for refund of Fare through
Speed Post (Docate No. EJ[protected]IN dated 25.05.09 at 10.45 am) to The Chief Commercial Manager
South Eastern Railway, 14, Strand Road Kolkatta,

therefore, I request you to please arrange to refund the same as soon as possible and obligs

Regards

R. Ashok Kr. Pillai
1632, Vijaya Heritage, Anil surpath, Uliyan, Kadma,
Jamshedpur - 831005.

respected sir,
Regarding refund :
i got the response of my complaint from headquarter office, baroda house, new delhi.regarding the upgradation of my ticket, journey on 26th july, 2009. it was assured by the baroda house that we get our amount back which was made on the second ticket by T.T.E SUHAIL KHAN. we got our response regarding our complaint dated on 08.02.2011. and 3 months had passed away, but we are not getting a single response from that side. we also send a handwritten request to CCM/refund, N R, VARANASI on 25.03.2011, by registry, and submitted :
RESPONSE MADE BY BARODA HOUSE,
ORIGINAL TICKET MADE BY T.T.E,
COMPLAINT FOR REFUND MONEY.
.now please make our request completed by taking some strict action againt and refund our money.
TRAIN NO. 2232
TRAIN NAME-CHD-LKO EXPRESS
BERTH NUMBER - A2-45
PNR NUMBER- [protected](UPGRADED AND CONFIRMED)
SECOND TICKET NUM-327686
.THANKING YOU
ARADHANA SAXENA
PH. NO. [protected]
ADDRESS 09/05, AKASHGANGA VIHAR,
AHIRWAN, KANPUR.(208007)

Dear sir,
I have booked a ticket dated-23/04/2011 for journey from doiwala to delhi, but not conformed my ticket watinglist. I sent a TDR by post on dated 27/04/2011 for the refund.
i am not journey this train. Please refund my money
Ticket detail is follows
TDR no.-026557
Pnr no.[protected]
ticket no.35946794
Bocking date 23/04/2011
class second AC
Date of journey-24/04/2011
Ticket charges-763
Train no.14042, Mussoori exp.
Station form doiwala to delhi
it consideration and necessary action Please
Thanking you
Regard
Rajkumar
phone no.[protected]

Dear Sir,

Details of ticket

Ref No. ekt[protected]
PNR [protected]
Travel date 2nd June 2011
Train no 19105
IRCTC ZONE CCM/Claims/Northern Railway, Station Building, Varanasi

I have travel by train on 2nd June 2011. Booked four ticket for my family but unfortunately only two get confirmed as RAC and remaining two remains in pending. I have asked for Refund at customer care irctc and they have filed TDR on my behalf on 10th june 2011 and told me that it will take 60 to 90 days max to get refund.

today almost 150 days pass to that but till didnt get refund nor get satisfactory answer form their side, they are also not giving me Railway people no.

Please help me out about this issue or guide me what to do ahead?

I have also attached print screen of TDR refund.

Waiting for your positive reply form your side.

Rgds,

Abhishek Pathak
[protected]

I had booked Rly. tickets 0n line trrough IRCTC. for two persons with following details:-
Ex.CNB TO LKO TRAIN-12420, CLASS-CC, Date of journey-23/12/2012.PNR NO.[protected]
But as the above Train was late by about 9 hrs.(more than 3 hrs.) I did not perform my journey and filed TDR
ON[protected]. on line and requested for refund of fare.Tras.ID-[protected] ref no.[protected].
But i have not recieved my refund yet on date.I had written email to CUSTOMER CARE IRCTC, who have replied that they have farwarded my TDR to respective Railways for refund.
therefore you are requested to expedite the case and refund my full fare as per rules at the earliest.
DR. DESH BANDHU ARYA LUCKNOW MOB.NO.[protected]

I had booked railway tickets on line through IRCTC. for two persons with following details:-
Ex.LKO to BE TRAIN-24369, CLASS-2AC, Date of journey-10thJune 2013.PNR NO.[protected]
Passengers did not perform journey as @nd AC coach was not attached AND the reservation was provided in lower class i.e sleeper class
ON 10th June TDR was filed on line with ref no.[protected] and on 16th June TDR was approved for Rs 640 where as the ticket was purchased for Rs 1300 /-

You are therefore requested to expedite full refund Rs 1300/-( minus IRCTC service charges) at the earliest.
K N Sinha
C-1317 Rajaji Puram
Lucknow 226017
Mob No [protected]

registration of account

my user ID is omjaswal999 mb verification code is omf237 after registration i hv not received the password so far. plz arrange to sent the password immediately thanks

This men is right they r public servent not our boss and how can they give beds words to anybody. My friend they r not going to do any thing u r wasting your time brother this whole system is corrupted and lake of decipline . Ha ha ha ha . Mera Bharat mahan 100 me se 99 ...

Koi in dono to pehle English sikhao...

Reg Tatkal Booking of Railway Tickets
I have successfully booked online thru internet & travelled on Tatkal booking several times.
But, after the introduction of 2 days Tatkal, it is impossible to get a booking online. Even if I am online, it doesnot accept until 08.00 AM. But, the moment it opens, the system stops working & comes back after 5-10 mins. only. By this time, all the tatkal quota is full.
The change intrduced by the new Railway minister in her budget is just for the change, it is neither benefitting genuine tatkal travellers.
Also, I suspect, there is a fraud being done by agents. Otherwise, it is impossible that all the tatkal tickets can go offline within 1-2 mins.
Indian Railways Software/Commercial people, I request you to investigate.

So true! It is a fraud and nothing can be done about it. Jai Ho!

Indian Railways - online booking — Potential fraud in online booking facility

Today, all Tatkal tickets across all classes on Hyderabad-Bangalore route for 3-Jan-2010 vanished by 8:15 itself. One may be tempted to dismiss this as a case of sour grapes, but what is to be noted is that none of the websites (irctc, yatra, cleartrip) were able to proceed beyond accepting the source & destination stations for me - and I have a 512 kbps broadband.

At 8:15 they started showing availability and by that time already waitlist of 100+ started showing. How is that possible?

I strongly suspect illegal collusion between people in charge of the online booking facility and some travel agent(s) whereby the facility will be withheld for a few minutes for the common man while agent(s) with specific IPs can make merry. Request immediate investigation into this issue.

open tatkal booking from 5am insted of 8am through internet and also start issuing general tickets through internet and all types of concessionstickets also this will reduce total rush at railway reservation counters

Indian Railways — Taking 2 forms from Travel Agency Agents at 8AM

When a normal person goes to any Railway Station in Pune, there they can find so many Travel Agency Agents at Ticket Booking Counters with many reservation forms in the hand.

If it is after 8:30 AM, that is somewhat ok. But in Tatkal Time (Morning 8AM - 8:30 AM), at some counters, some of Ticket booking clerks accept two or three forms from the Agents. I don't know how they accept more than one at that peak time. So that remaining people do not get the Tatkal Tickets.

If anybody asks those clerks regarding accepting multiple forms, those clerks get angry and they stop doing booking the tickets and go away from the system at that peak moment of Tatkal booking time. I have faced an issue regarding this with a woman clerk at KHADAKI station, Pune on 10th March'2010. If this happens, how do the normal people get the Tatkal Tickets?

To get the Tatkal Ticket at reservation counters, everybody needs to go the railway station around 4 AM. So many people are coming at 4 AM also. Still because of those agents with multiple forms, normal people are not able get the tickets.

The number of agents is being increased day by day and they occupy all the first places. If some agents are there in the Queue, some other agents come into the Queue. If anybody asks "Why are you joining the queue when you don't stand in the Queue?", they say cock and bull stories like "I slept in the station only, I went for tea/smoke. So I stand in the Queue."

Every normal passenger is facing these kinds of problems now days. Please take proper action to control the agents and clerks giving and accepting multiple forms.

It's a scam run by Indian Railway...Indian government has no morale... Official said Tatkal booking will be opened before 2 days... I kept my eye on net and was following the number of seats... It was Available-30...and could not book due to restrictions of two days... Fine... All of the sudden, Available has become-005 just three days before... Where was all the Tatkal tickets gone? What about restriction of two days... Isn't it some kind of scam? Jai India and Jai Indian Raiways...Keep up your scam...

Truly,
Frustrated Indian.

Reg Tatkal Booking of Railway Tickets
I have successfully booked online thru internet & travelled on Tatkal booking several times.
But, after the introduction of 2 days Tatkal, it is impossible to get a booking online. Even if I am online, it doesnot accept until 08.00 AM. But, the moment it opens, the system stops working & comes back after 5-10 mins. only. By this time, all the tatkal quota is full.
The change intrduced by the new Railway minister in her budget is just for the change, it is neither benefitting genuine tatkal travellers.
Also, I suspect, there is a fraud being done by agents. Otherwise, it is impossible that all the tatkal tickets can go offline within 1-2 mins.
Indian Railways Software/Commercial people, I request you to investigate.

Ye mere desh ki mitti hey...or mujhe isi mein hi palna or bara hona hey...vande mataram...!

1) TATKAL RESERVATION

TATKAL RESERVATION IS ALMOST IMPOSSIBLE TO MAKE BY TRAVELLING PASSENGERS / PUBLIC ON INTERNET FROM 8 A.M. (7.55 AM. ITSEL[censored]) FOR ALMOST 45 MINS. to 1 HOUR. IRCTC WEBSITE JUST DOES NOT OPEN / BECOMES EXTREMELY SLOW / TIMED OUT / ‘THIS PAGE CAN NOT BE OPENED’ etc. AND IF, BY CHANCE IT OPENS & WE ARE ABLE TO LOGIN, AND BY THE TIME WE CAN GO THROUGH SERIES OF STEPS / WEB PAGES, ALL TATKAL SEATS ARE GONE (IN LESS THAN 5 MINTUES ITSELF)!!!

AT THE SAME TIME, AMAZINGLY, MANY RAILWAY AGENTS ARE VERY MUCH ABLE TO MAKE TATKAL BOOKINGS DURING THE SAME TIME THROUGH THE NET! HOW COME THEY HAVE A SPECIAL PRIVILEGE IN THEIR FAVOR? SO, IT SEEMS, THE AGENTS’ LINK WORKS WONDERFULLY WELL & THAT OF PASSENGERS, WHO MAKE THEIR OWN BOOKINGS, SEEM TO BE MADE DELIBERATELY SLOW TO FACILITATE THE AGENTS TO BOOK THE TATKAL SEATS OR WHAT???!!!

AT RAILWAY BOOKING COUNTERS ALSO, BY THE TIME OUR TURN COMES, TATKAL SEATS ARE ALL GONE!

5 DAYS TATKAL BOOKING EARLIER (THOUGH NOT THE BEST) WAS FAR BETTER THAN 2 DAYS OF TATKAL BOOKING. NOW, THOUSANDS OF PASSENGERS GET STRANDED WITHOUT BEING ABLE TO MAKE ANY KIND OF TATKAL BOOKING (TATKAL WAIT LIST IS WORSE / MEANINGLESS THAN GENERAL WAITLIST ) WITH NO ALTERNATIVE POSSIBILITIES OF TRAVELING AS BUSES TO SHORTER DISTANCES ARE ALSO FULL DURING WEEKENDS / HOLIDAYS / PEAK SEASONS.

TATKAL HAS BECOME NEARLY IMPOSSIBLE TO GET ON OUR OWN!

BARE MINIMUM, ON A WAR FOOTING, & IN THE MOST TATKAL MANNER, IT IS EXTREMELY NECESSARY TO MAKE TATKAL BACK TO 5 DAYS FOR THE TIME BEING.

BUT FOR MOST OPTIMUM REVAMPING, and for the BEST SOLUTION / OPTIONS FOR TATKAL WOULD BE as follows:

TO MAKE TATKAL into 4 DIFFERENT CATEGORIES AS:

8 DAYS IN ADVANCE (RS. 50 EXTRA & 10% OF TOTAL RESERVED SEATS), 5 DAYS IN ADVANCE (RS. 75 EXTRA & 10% OF TOTAL RESERVED SEATS), 3 DAYS IN ADVANCE (RS. 100 EXTRA & 10% OF TOTAL RESERVED SEATS), AND LAST DAY UNTIL CHART PREPARATIONS, RS. 150 EXTRA (5% OF TOTAL RESERVED SEATS).

<<<CHART SHOULD BE PREPARED MINIMUM 12 HOURS IN ADVANCE (AS EXPLAINED BELOW)>>>

SO TOTAL ABOUT 25 to 35% OF ALL RESERVED SEATS CAN BE UNDER TATKAL SCHEME AS ABOVE TO MAKE LIFE EASY FOR TRAVELLERS.

IT WILL ALSO BE ADDTITIONAL REVENUE FOR RAILWAYS.

2) RESERVATION CHART PREPARATION

CHARTS ARE NOW PREPARED BARELY 1.5 TO 2 HOURS BEFORE TRAIN DEAPRTURE IN MANY CITIES. THIS IS EXTREMELY ANNOYING, causing ENOURMOUS PROBLEMS TO RAC / WAITLISTED PASSENGERS! They are in suspense about their fate of traveling.

CHARTS FOR ALL TRAINS SHOULD BE PREPARED AT LEAST 12 HOURS BEFORE DEAPRTURE.

PEOPLE HAVE TO PLAN SEVERAL THINGS IF THEY ARE TRAVELING (OR NOT)!

IN MANY CITIES, PASSENGERS HAVE TO TRAVEL 1-2 HOURS TO REACH STATIONS. HOW CAN THEY WHEN THE CHARTS ARE PREAPARED ONLY 2 HOURS BEFORE TRAIN?! SO, THEY HAVE TO KNOW WHETHER THEIR WAIT LIST / RAC IS CONFIRMED or NOT! AND MANY OTHER ISSUES / PLANS NEED TO BE MADE!

ALSO, MANY PEOPLE TAKE HOME FOOD (CAN'T COMPEL THEM TO CONSUME TRAIN FOOD), AND NEED PREPARATION TIME.

THESE CHANGES ARE NEEDED with IMMEDIATE EFFECT, as the 2-day TATKAL SCHEME is A MISERY & GIVES ENORMOUS PROBLEMS TO TRAVELERS.

WE HOPE DEEPER & ELABORATE THINKING FROM THE PASSENGERS' VIEWPOINT & PLIGHT WOULD BE BORNE SUPREME BY BOTH INDIAN RAILWAYS & IRCTC AND ABOVE CHANGES WOULD BE INCOROPORATED WITH IMMEDIATE EFFECT, WHICH SHOUD HAVE BEEN DONE LONG TIME AGO!

THERE ARE MANY OTHER INNOVATIVE & PRM (PASSENGER RELATIONSHIP MANAGEMENT) ISSUES, WHICH WE CAN CONTRIBUTE IF THERE ARE ANY SERIOUS LISTENERS & IMPLEMENTERS IN THE RAILWAYS!

Yes. There must me something fishy going on without the lnowledge of the Railway officials.We are able to log on to IRCTC website throughout the day except for an hour every day at 8 am in the morning.How this can happen particularly when TATKAL booling starts. It is only to help corruption and nothing else.Who is responsible for this.Is somebody in the Railway department using some technique to block the website at 8 am every day?
Who will investigate?Whether the Vigilance department of Railways aware of this problem and if so what is the action taken by them? Public need a convincing answer or the Tatkal booking should be possible throughout the day as is available in respect of general bookings-online atleast a week in advance.Otherwise, for genuine trave;llers TATKAL booking is a mere useless scheme.Providing information of ID at the time of booking should be re-introduced to prevent Agents from booking all the tickets everyday at 8 am.

I would suggest railways to make it mandatory to carry ID Proof for each passenger whom the ticket is assigned to, even for the counter tickets as well. this way the agents will not be able to book tickets with anonymous names and they wont have any option to book tickets without the proper customer details.

i hope this is implemented.

Dear Friends,

There was a time when people used to say it proudly that we are Indians...Those days are no more left. Since here everyone has engaged herself or himself in order to collect printed papers marked with the pic of Mahatma Gandhiji.

Few of them(9.14% of entire population) have collected the same in such a large number, if they want, they can exchange the same in order to avail all kind of facilities for their entire life by simply sitting idle. (These personalities have their own private vehicles to commute from one state to another rather countries.)
Category: Non Railway users.

Few of them(15.85% of entire population) just thinking to collect the papers in order to catter their hunger on a daily basis. (These personalities never think about commuting for long distance rather they want to live & die in the same place where they born & brought up.)
Category: Rare Railway users.

Few of them(75.01% of entire population) simply spent 70% of their life in commuting. For higher studies, to avail good job oppurtunities, to find out the good life partner, to attend family functions, to meet friends & family members, to avail good living standard, for taking care of parental properties, in attending condolense, for health treatment, for attending official meetings & ofcourse to collect printed papers as well. (These personalities are 95% dependent on Public transportation & railway is one of them.)
Category: Frequent Railway users.

By using the advancement of new technology(Internet Reservation) Railway Employees, (who are desperately waiting for the oppurtunity to adopt the short cut for collecting printed papers in bulk) have added new flavour into the behavior of Frequent Railway Users & converted them to Frustated Railway Users.

So guys if you want to live your remaining life with the flavour of Happy Railway Users, kindly show your violence which is hiding behind your silence & lets gather to let them know that even we can also use the technology(Mass Media), to add the flavour of "Ex + Railway Employees".

Thanks for your time.

Regards
ABCDEFGHIJKLMNOPQRSTUVWXYZ.

This is our India on which we feel proud .We should feel shame on our infrastructure that we cant even provide a basic things to people.whether its lalu or momta it doesnt matter they all work for money.if they dont have enough train they should talk o big banners in this country like private airplanes.Shame on momta banerjee and railway.
Do we know why we have so manu issues in railways becasue its for common people..big shots of this contry travel in airplane or i[censored]nfortuately they have to travel in train they have there special train...Cant say more apart from i dont feell pround to be an indian...it just alike poor man cant feel proud on him self what he has..He oviously need to grow more to feel proud on him self.
Thanks
Manjit Yadav

I strong believe that there is some fraud/scam going on in TATKAL reservation.

I needed to travel from bangalore to delhi (dep: 19th june arr: 21st june).
There were 3 trains available... karnataka express, sampark kranti & rajdhani, of which RAJDHANI had more number of seats (3A) for tatkal reservations (96) compared to others.
Hence, i went to a local travel agent in bangalore on 16th june and made the full payments in advance (Rs.2400), as i was sure getting a ticket by online reservation on 17th june 8am myself is going to be difficult.
I really don't understand why the railways has put a restriction of 2 DAYS ADVANCE BOOKING ONLY FOR TATKAL QUOTA.

Now the funny part is that, when i went to the travel agent on 17th june 9am, with whom i relied for my confirmed tickets says that he could give only a WAITLIST ticket 32, and assured the ticket would be confirmed within 2 days before my travel date.

Please note that before 8am, there were 96 seats available... and at 9am the availability position is -32... ie 108 RESERVATIONS DONE WITHIN 1 HOUR FOR 1 TRAIN IN TATKAL QUOTA??

Now as the travel agent had advised, I collected the CKWL ticket (Tatkal Waitlist ticket) no. 32, with an assurance that my tickets would be confirmed. The travel agent asked for another Rs.80 which I payed without dispute.

The actual fare in ticket was Rs.2385 plus IRCTC charge = Rs.20 and Agents charge = Rs.20.
So the actual fare as decided by railways was Rs.2425... and I paid Rs.2480 to the agent... an excess of Rs.55 which I ignored.

Now, to verify if there is any fraud/scam going on, I had tried myself to do an online tatkal booking for the same train on 20th june today (ie. 18th june) just before 8am, when the irctc website promptly alerted:

"Please Check The Journey Date...
The Date Of Journey Should Be Within Two Days From Today eg., on 1st you can book for journey upto 3rd."

And right from 8 hrs to 8.20 hrs, the https://www.irctc.co.in website was not accessible.
"SERVICE UNAVAILABLE" was the message which I was getting for the 1st 20min.

At 8.20 hrs, when I was able to login to the website, I was not able to fetch the station code in the reservation screen.

"REQUEST FAILED: 503 SERVICE UNAVAILABLE" was the new error message I was getting.

Untill 8.40 hrs, I was not able to fill all the details in reservation screen without errors.

When I checked the SHOW AVAILABILITY at 8.40 hrs, I was shocked to see that the status was showing WL 6 / WL 6.

In 40min, all the available 96 seats in tatkal quota were booked & the position showed minus 6... all in all... 102 reservations done in 40min.

Now the next funny thing was that, when I tried to book the waitlist ticket by clicking on BOOK TICKET option, again I received an error message: SERVICE UNAVAILABLE!!!

NOW WHAT AM I TO JUDGE???

Is anybody at Railway authorities trying to find what is wrong??... and how can this be corrected??

Regards,

Pravin

Can any body explain me what is this forum and how does it take our complaints forward and upto what level. I have very bitter experiences with Tatkal booking and i wanted to cry here too but only if i know that somebody is listeing to those cry and taking action, other wise there is no point in crying here.

Hi Friends,

I have also faced same type of issues while doing TATKAL RESERVATION. Just to tell you frankly there is nobody to help you out of this neither any Travel agent(since they are blocked now for 1hr from 8 to 9 am). So what is the solution??

I have got some solutions to do this and it works perfectly. There are some processes that you have follow before you make booking. Mail me at garg.[protected]@yahoo.com to know more.

Regards,
Ankur

Can anybody tell, whether this tatkal tickets are over and above the standard available tickets or the regular tickets are blocked and sold for a higher price.Because, I remember that when TATKAL scheme was introduced, additional coaches were attached to cater for tatkal reservations. Now a days I feel that the regular seats are blocked by the rlys and sold for higher price... Can any offical reply????

Indian Railways — Fraud in reservation service by Indian Railways

My name is Bhanu Pratap Singh. I booked 2 tickets in KOTA JANSHTBDI( train no.-2060) for 17 Nov,2010 from NZM to KOTA in 2S class. My PNR Number is[protected]. My tickets were confirmed and seat number D2,103 & D2,104 were alloted to me. But on boarding the train i found that there was no seat number 104. The last one was 103. Even the chart on the coach shown the confirmation of the seats, one of which doesn't existed. Who is responsible for this fraud and the harrasement caused? What kind of action can i take whatsoever?

I completely agree. Now getting tatkal booking is not difficult but impossible. Even booking agents after galloping a lot of money are unable to confirm on booking. It seems to be only benefiting the agents and worst for general public... dear railway minister please bring back old policy of 5days tatkal booking

Indian Railways — Online Bookings

Online ticket booking is issue right from the beginning we all know that. Even for Tatkal, the website is not available for common man. Even when Star news was giving the news of particular software, How it stopped giving the news, on the day of Railway Budget. Yes good part that from that day there are some good changes in the website of the Railways, but from last week the website itself is not working properly even on the day time. Would the Indian Railways pay attention to the common man?

SIR

TATKAL BOOKING IS REALLY VERY DIFFICULT
PLEASE LOOK INTO THIS MATTER AND HELP GENERAL
PUBLIC.IT IS A SERIOUS ISSUE

█▄ THIS FOR IS USE LESS ▄█ FOR GOVT. SERVICES BETTER NOT TO USE THIS FORUM.
THERE WILL BE NO HELP . ADMIN IS USELESS IN THIS FORUM

[b]USELESS FORUM[/b]

Today I tried for Tatkal Booking at 8.10am.
LTT - RJPB exp showing 6 availibility - I clicked on Book. I paid Money quickly through credit card. All this was done within 2-3 minutes as system was slow.
And then when I saw the final ticket after payment - I was on CKWL 45!
What is this? the system is NOT at all Reliable.
Also is IRCRC is not able to handle to sudden hits of online reservation at 8 am then please allow some seats to Make My Trip.com / Yatra.com / ClearTrip.com.
I am sure they have stronger system anytime than IRCTC.
-Avinash Badgujar
Mumbai

Indian Railways — Fraud in Tatkal Booking

I am from Tamil Nadu. I came here for official work. I want to book tatkal ticket for my return journey on 22/05/11. I knew about the renowned irctc.co.in which is famous for not getting tatkal tickets so i went directly to Indian Railways Reservation Counter. I went by 5.30 am already,three people were standing before me. I joined the queue. I had some hope that i may get a ticket as i am standing 3rd in the row. Almost 40 people were standing in the queue. Finally the officers from Indian Railway came and opened the counter by 7.45am. They put a board in front of the counter "LINK FAILED" and gave a BSNL Number for enquiry. We called them they simply told we are working on it. We waited patiently till 8.30 but still the no response and all my ticket gone waitlist. Even the officers were not in seat only 1 or 2 persons sitting inside even they dint respond to us. People started leaving and so do i. I am really frustrated, being waiting here from 5.30 onward i am not able to get atleast waitlist ticket and this is happening in the CAPITAL "GANGTOK" of sikkim. Please address this issue. This is really shame on Indian Railways. I have enclosed some photos for reference. Sorry for my bad english.

Today is 31st MAY 2011, loged in IRCTC website for tatkal reservation from Bangalore To New Delhi by Karnataka Express on 2nd JUNE 2011. But i found that there is all ticket is full and staus was REGRET for 2nd JUNE 2011, But i was shocked, when i saw there that all tickets of 3rd JUNE 2011 in takal quota are also booked and status was REGRET. When tatkal ticket can book only before 2 days then how can be seat full in tatkal quota of 3rd JUNE 2011 on 31st MAY 2011?

WE NEED TO TAKE OUT SOME KIND OF MOTIVATIONAL MOVEMENT LIKE Mr Anna Hazare TO STOP CORRUPTION AT IRCTC...

The system is obviously corrupted, even if someone can give the excuse that the IRCTC website doesn't work on that time due high traffic, so how can be explained that also tatkal tickets are not available even in the counters!, the railways staff is running a racket with this matter and nobody is taking any action to stop these practices, the tatkal system needs a revision and a strong protest from the public to get the things on the right path.

This is really true, Server went down or online gateway brought down by some of IT people in railway. Only Internal access to railway network is available at the mean time. Why this happening ? & For how long do we people suffer from this corrupt railway department ? When the transparency will come into our work ?

Their is no extra load on the server or Network during the peak period of 8am-9am. Server will accept only those number request that we had configured on firewall or router or on server. Their is something wrong & misconfiguration done intentionally at route during that certain period of time.

This is surely a scam and a ticking time bomb... Right from Railway Peions to Mamta all are getting money out of this... when will this country be free from such corruption!!!

Imagine I could not get inside irctc.co.in with 10 mbps speed!

I am fully agree with the post. I feel there is a biggest scam going with this tatkal scheme and there should be some investigation on this, may be it is a multi crores scam. This is what happened with me. I was trying to book tatkal ticket for date 19th June 2011 from Bhubaneswar to Bangalore. I had internet speed 1Mbps,
I was trying to book with following two trains
1. Train BBSR YESVANTPUR express No 12845(SL-100, AC3-26) = 126
2. Train PRASHANTI express No 18463 (SL-233(That particular day), AC3-26) = 259
I became ready by 7.45AM well before 8.00AM the booking time. Everything was fine just after 8.00AM everything slow down, I was stuck and I did not get a chance to book; simultaneously I was checking seat availability from other website (erail.in and indianrail.gov.in), to my surprise within fort 3 minutes all the (385) tickets were booked every time i refresh a bulk of 20/30 tickets are getting reduced. This is absolutely impossible considering the fact; the number of booking centers available in orissa will be around 10. Definitely these railway people blocking the tickets and earning huge amount of money in black.

Indian Railways — Issuing of local train tickets at Tambaram

Respected Sir/Madam,

This is in regards to the long standing Queue at the Tambaram railway station for issuing the Local Train tickets to the people. I notice that though there are 2, 3 counters for issuing tickets, but theres just one working counter where the train tickets for passengers are issued daily. People stand in such long queues in the morning. I dont understand why the railways is so irresponsible on simple things like this. People stand in the hot sun just for one ticket. when the people travelling in the train are loyal and doing their duties as an obedient Indain Citizen...why cant railways reciprocate in the same way.
Please consider this as a humble request and open few more counters at least during the peak hours of the day!!!
Thank you.

Its very bad for such a huge public sector firm... that they dont hav a simple machine for plat form... But friend u can move to a court to prove ur innocence... The indian railway should mind one thing that the revenue they earns is passenger's payment n the officials should also keep their dignity while dealing with passangers.They should ensure that they deals correctly... So please deal these simple things first...

The Same kind of Incident happened me too in chennai and its Tambaram Sanatorium RailwayStation chennai. They asked me money. When I paid they give receipt of type excess fare from Beach station to Tambaram with out ticket. But the incident happened is was I dont have platform ticket. If the railway employee really have enough tallent please catch people who wont buy ticket for travelling. They leave all fraudulent and cheaters and even the person who kill people by bomb or gun at railway station happened in mumbai. Is really railway taking steps on that? railway employees should feel shame for that.

Information Technologies — Daily viramgam to valsad late train

Respected Sir,

I m daily up down from viramgam to Ahmedabad in viramgam to Valsad (250W) Pass train. It Departures right time but at Vasana Iyava and gora Ghuma this two station no any ticket window. so passenger collect ticket from guard after stop the train at station. Departures is at this stations is only within 1 minutes. but in ticket selling process it take 15 to 20 minutes and train become 30 to 40 minutes late.
Problem is not this, problem is passengers who travel from viramgam and get ticket from this station. from viramgam to this station passenger travel without ticket everyday.

So i request to you that please open ticket window at this tow stations and stop guard to serving tickets.

Thank you.

Respected sir,

I am also up down in this train. I agree with this complain please take some action on this complain.

Thank you.

Respected sir,

Please sir don't avoid this complain and there are need to ticket window at this two station.

I agree!