Indian Railways Complaints & Reviews

From:Sanjay kumar mishra
C/O Bishnu kant jha
Sector: 8D new,Qno:3265
Bokaro steel city
Dist:Bokaro steel city
State:Jharkhand,pin:827009

To
The CCM Refund manager,
South eastern railway
Kolkata,

Sub:to refund the amount of my canceled ticket,

Sir,
Myself Sanjay kumar mishra want to bring to your kind notice problem incurred due to technical reasons of railway which costed me heavily. I booked 4 persons tickets on 20-07-09 at 09:51 am bearing PNR no-[protected] by train no 3351 and 2835 for date of 25-08-09 for Bokaro steel city to krishnarajapuram via Hatia through my credit card from Bangalore receipt of which is enclosed. Afterwards went to my native bokaro steel city and wanted to cancel one of the person ticket from bokaro station and wanted to get three name but they canceled linked ticket from hatia to krishnarajapuram bearing Zero amount for train no 2835 and PNRno [protected] on 15-08-09 at 10:37 am but unable to cancel main ticket from Bokaro steel city to krishnarajapuram via hatia bearing the ticket amount and PNR no is [protected] finally I was left with two tickets first ticket having four passengers and second ticket having three passengers name and nil amount refunded to my account then ticket booking counter person guided me to go to Ranchi for the other ticket cancellation and I went to Ranchi on 22-08-09 but they refused to cancel the tickets and told it is not possible from here then I visited so many TT then one of the TT told that on journey date it can be canceled by on board TT and amount will be refunded but when I boarded the train on 25/08/09 the TT refused to do any thing and guided me to write a letter to you.
Hence I am hopeful that you will understand my problem & will do the needful. so that I can get back my money which I have lost due to some technical fault and non co-operation by railway officials. All the original tickets are enclosed herewith for your convenience. Hard copy already mailed to CCM refund office, south eastern railway, Kolkata.
THANKING YOU
Yours faithfully
Place:Bangalore
Date: 29-08-09 (SANJAY KUMAR MISHRA)
PNR no: 1)[protected]
2)[protected]
Credit card no:[protected]
Mobile no: [protected]
Email Id: [protected]@yahoo.com

CVM coupons is valid for single journey only? if yes then why not mentioned on CVM coupons booklet.....Because yestday Dt.13th Sept 2009 Mr.S K Patil (TC) caught me at virar while Travelling. I punched coupons from Nallasopara (i.e. from NLSP To Dadar and NLSP To Virar Return of Rs.40/-) I want to clarify from your end is this ok as i already paid fine of Rs.508/-

non refund of difference amount
Dear Sir,

My name is Bikram Kumar Sharma. I had to travel from Mumbai to Trivandrum by IIIAC despite i was having 2nd AC ticket due to non availability of 2nd AC Coach.

I filed a TDR on 29.05.2009, details of which are given below. But railway has declined my request by saying that Party had not obtained Lower Class Certificate (LCC) from TTE.

I want to know, why i am not eligible for refund. Other passenges who had booked ticket through counter, were eligible for refund and they were given refund claim slip from TTE instant. TTE was not giving Lower Class Certificate to those were booked online. He simply refused saying that we would have to make request online,
Kindly look into the matter.

thanking you,

bikram kumar sharma
[protected]

TDR Details
Transaction Details
PNR Number [protected] Booked On[protected]
Transaction ID [protected] Ticket Type eticket
Class 2A Internet Service Charge Rs 20.00
Date Of Journey 23/5/2009 Ticket Charge Rs 1884.00
Bank SBIAssociate Total Rs 1904.00
Train No 6381 Railway Zone SR
From Station MUMBAI CST(CSTM) IRCTC Zone RD/SZ
To Station TRIVANDRUM CNTL(TVC) Quota General

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 BIKRAM K SHARMA 30 Male 0000/ Booked



Reason For TDR : Difference Of Fare In Case pro
per Coach Not Attached.
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Filing Date : 29-May-2009
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

Dear Sir,

I, Soni Pathak, travelled from Happa to Madgaon by train no 6337 Ernakulam Okha Express on 16 Aug 09 with PNR No 81311009 . I did as elf booking of some of the household item of mine bearing bill no C693033. The parcel was supposed to be offloaded at Madgaon station. But that was not offloaded. On non-receipt of my self booked parcel I contacted Mr B M Pujari on 18 Aug 09 at 0930 hrs at the parcel office, Madgaon. He assured that the item will be delivered in 04 days. But the same has not yet been delivered to me, after several enquiry also I am not getting any information and help from the Konkan Railway Staff.
In view of the above I request you to please guide me on what step should I take to get the parcel and what is the procedure to file a case against the Konkan Railways in the Consumer Forum to address my problem
For this kind act of yours I shall ever be grateful to you

Thanking You


regards


Soni Pathak

My complaint to Indian railways seemd to be ignored, please see the response attached. can you help?



[protected][protected][protected][protected]
From: [protected]@irctc.com [mailto:[protected]@irctc.com]
Sent: Friday, September 04, 2009 3:50 PM
To: Malagi, Raju
Subject: Miscellaneous


INDIAN RAILWAY CATERING AND TOURISM CORPORATION LTD.
(A Govt. of India Enterprise)
Date: 04-September-2009

Name of Complainant: Mr Raju Malagi
Address of Complainant: BUILDING NO 4/301 RUBY CHS,GARDEN ESTATE NEAR DMART

Sub: Complaint lodged by you about services/products of IRCTC.
Ref: Complaint ID GAX[protected]
Remarks: Thank you for sparing your valuable time in writing to us. Complaint is general in nature and detail of complaint is not mentioned hence no action can be taken. Inconvenience caused to you is deeply regretted.
Assuring you the best services at all times.



DGM (Q)
IRCTC, Corporate Office
New Delhi

Many without ticket passengers travel in the first class compartments of MEMU Shuttle which starts from VIRAR for DAHANU RD. in the morning at 8-35. Mainly these passengers are from police dept. who are taking as their birth right to travel by train without ticket. This is resulting in injustice to the bonafide pasengers who are buying tickets honestly. Will the Railway authorities will look into the matter?

I am often travelling to and fro between coimbatore and tamilnadu in train. I am experiencing constantly with same problem in the day time train (Kovai express and chennai intercity express). The TTR's of the train are allowing the beggars and street vendors inside the train and they are also getting bribe from them,.. Morethan everything, they are letting "inter-sex" people.. they are coming and behaving inside the train in a very bad manner..

It should really be stopped......

Dear Sir,

I am a regular traveller of Shatabdi Exp from Surat to Vadodara.
After addition of more seats in Mumbai-Ahmedabad Shatabdi,Current reservation is stopped at Surat station since last one month.
Booking cleark at current reservation counter suggests pessengers to take a first class ticket and board to Shatabdi and then to pay the difference to T.C
T.C s are not beliving that Surat railway station is not issueing current reservation tickets so they behave badly with the pessengers boarding from Surat

Dear sir,
On 7th Sept. 2009 nine berths are booked From Bhusawal (Centre Rly. Stn.) in forenoon between 11.20 hrs to 11.36 hrs. to proceed to Haridwar on 19th Oct.2009 by train No.2715 (Sachkhand Express) and 8477 (Utkal Exp) against PNR No.[protected],[protected],[protected] and[protected]. All the female passangers are scheduled to board in the train at Bhusawal only. All the berths are on waiting list bearing W/L Nos.RLWL/60, 61, 62, 63, 64, 65, 66, 67 & 68 in train No.2715 and RLWL/79, 80, 81, 82, 83, 84, 85, 86, & 87 in train No.8477.
But, it is surprising to note that one berth booke on 7th Sept. 2009 in the afternoon at Bhusawal between 16.18 hrs. to 16.18 hrs. to proceed to Haridwar on 19th Oct.2009 by same trains against PNR Nos.[protected] and[protected] has been alloted confirmed berths in both trains by alloting berth No.12 (LB) in Coach No. S7 in train No.2715 and 33 (LB)in Coach No.S8 in train No.8477. How can it be, unless there exists some error/flaw in the online programme itself ? Will you kindly look in to the problem and eliminate the error under intimation to me, as such error causes inconvenience to consumer, specifically female passangers.

Similerly, on the same date i.e. 07th Sept.2009 nine berths are booked from Bhusawal (Centre Rly. Stn.) between 16.05 and 16.30 hrs. for performing back journey from Haridwar to Bhusawal by train Nos. 4042 and 2716 on 03rd Nov.2009. Thoughn confirmed tickets are issued by alloting Coach No. and berth/seat Nos. but none of the female passangers is alloted lower berth inspite requisition form was filled in to allot lower berths.
Again, it is observed with surprise and pain that in case of confirmed tickets issued from Centre Rly. Station Bhusawal against PNR Nos.[protected] and[protected] to perform journey from Haridwar to Bhusawal by train Nos.4042 on 03rd Nov.2009 and 2716 on 04th Nov.2009, the passanger (Female) has been alloted "LOWER " berth. Why such disparities are could not be followed. Here again above examples gives room to the consumer that in "Railway Reservation system there exists some flaw which allows to the peerson sitting on "Booking window" or "Controlling room" can manipulate the things to his whims.

Please investigate the matter and arrange to eliminate the error from entire net and confirm per return e mail.

i am daily going gannaur[sonipat] by bus because there is no more than two trains in the morning. from ndls 1st train is at 6.30 which can not catched by me because long distance from my home to station.
2nd train is at 8.30 which reaches gannaur at 10.10 and i missed my first class.
so please increase the no. of trains in the morning in between 7-8am..

Station: Bharat Nagar, Hyderabad

Train No& Name: 2737 - GOUTAMI EXP

Booking Time: 8:15 AM

I've booked two tickets from RJY to SC station for two elders one of them being more than 60yrs old. Obviously I've preferred lower berths for both of them. The journey date is[protected].The vacancy at the time of reservation was 115. After submitting the form the official at the counter said that they have no lower berths at all and I had to take two upper berths at that time.

But when I checked availability on IRCTC website it is allowing me to book two lower berths and that to in same compartment. Now the time is beyond 10'o clock and still i'm able to book two lower berths in same train for same day for two lower berths.

Does this mean that I need to beg and bribe the official at the counter to book lower berths?

What is the need of such M....F... officials at the reservation counter who has no idea of what problem an elder passenger faces during an overnight journey?

This clearly shows that officials at the reservation counter are involved with private booking agents and sell such berth reservations to them for commission. If not give us the explanation on this.

my t.d.r. refund amount not received

Dear sir,
One ticket (PNR No. [protected]) was purchased by me (for self and my wife) for journey from Dhanbad to Ernakulam by 3351 Dhanbad Alleppey Express scheduled on 16 May 08. Due to some problem It was not possible for me to undertake the journey and ticket was made cancelled at Dehri-on-some Railway station and TDR (No. 74656) was obtained by me. It was told by TDR making authorities at the station to me that you -will have to make a letter to Chief Commercial Manager (refunds) at Patna for refund of the amount. One letter was made and sent on 08 Jun 08 alongwith the original TDR by Registered Post by me to Chief Commercial Manager (Refunds), Vth floor, Viskoman Tower, Eastern-Central Railway, Patna. But neither the money was refunded to me nor any clarification regarding the subject issued to me. After that I again made another letter and sent to the same addresse by Speed Post (acknwledgement due) on 03 Apr 09. But till now I money has not been refunded to me nor any clarification I received from Chief Commercial Manager Patna office.

Sir, I do have copies of all the documents which I made to Chief Commercal Manager with me (The Registered and speed Post receipts also).

Sir , I request you to kindly look into the matter.

my present address is given below:-
Santosh Kumar Prasad
INS Nireekshak
C/o Fleet Mail Office
Kochi - 682004
mob No. [protected]

sir ,
acc. to my complaint ,at hisar(haryana) station thair is a private center for the ticket ,with a extra charge of one or two rupees .so the all railway ticket counter they not open and thair is a big rush out side the counter and people forced to go at the private counter .sir i request that the problem should be solved so that passanger not face that kind of problem for the future . ishall be thankful for this.


sincerely
kuldeep
mob. [protected]

Due to error in system while booking season ticket online page got hanged when checked history it showed 2 transactions of same type.

Tried to speak and communicate the same with IRCTC, but they refuse to reverse the transaction stating its my fault.

any ways the site is always slow, and if they dont have any such option of cancellation, they should atleast have option to avoide duplication

I want aleast the transction charges to be reversed to my account

Pleaes refer to the below mail.

Dear Customer

We have provided a link called transaction history in left navigation bar which shows all the tickets booked by you.

We have also mention in FAQs that in case you dont receive response for booking, please check your transaction history first before making another booking attempt.

For you info a screen shot of FAQs attch


Thanks
Veeru
MSST Team

> It means though the ticket is booked twice due to system failure, I
> have to forget my money.
>
> You should not give access to any such site to customers, which gets
> slow while booking tickets and then shows the tickets as book twicely
> and then you will charge them twicely ??????????
>
> Its ok Consumer forum will help me definitely in this case .
>
>
>
>
>
> Thanks & Regards,
> Pallavi Mhatre
> Executive
> NPC-Helpdesk, Mumbai, DCBL
> Landline # +[protected], Extn -8271
>
>
>
> -----Original Message-----
> From: Season Tickets [mailto:[protected]@irctc.co.in]
> Sent: Monday, August 31, 2009 1:53 PM
> To: Pallavi Mhatre
> Subject: Re: FW: Wrong;y booked twice
>
>
>
> Dear Customer
>
>
>
> Railways has not allowed us any cancellation /modification of season
> ticket once booked online.
>
>
> Thanks
> veeru MSST Team
>
>
>>
>
>>
>> I have spoke to the concern helpline no but they said that they
>> cannot do any this, please return my money back
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>> Thanks & Regards,
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>> Pallavi Mhatre
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>> Executive
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>> NPC-Helpdesk, Mumbai, DCBL
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>> Landline # +[protected], Extn -8271
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>> _____
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>> From: Pallavi Mhatre [mailto:[protected]@dcbl.com]
>> Sent: Monday, August 31, 2009 1:10 PM
>> To: '[protected]@irctc.co.in'
>> Subject: Wrong;y booked twice
>>
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>> Sl
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>> Select
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>> <http://www.irctc.co.in/cgi-bin/bv71.dll/irctc/services/history.do?tr
>> an
>> sI D=0
>>[protected]&BV_SessionID=@@@@[protected].[protected]@@@@&BV_Engi...⇄
>> ade ie jf fdeicefecehidfhfdfho.0> [protected]
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>> <http://www.irctc.co.in/cgi-bin/bv71.dll/irctc/services/history.do?tr
>> an
>> sI D=0
>>[protected]&BV_SessionID=@@@@[protected].[protected]@@@@&BV_Engi...⇄
>> ade ie jf fdeicefecehidfhfdfho.0> [protected]
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>> The ticket is wrongly booked twice please cancel and refund one.
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>> Thanks & Regards,
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>> Pallavi Mhatre
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>>
>>
>> Executive
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>> NPC-Helpdesk, Mumbai, DCBL
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>> Landline # +[protected], Extn -8271
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>> _____
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>> From: [protected]@irctc.co.in [mailto:[protected]@irctc.co.in]
>> Sent: Monday, August 31, 2009 1:04 PM
>> To: [protected]@dcbl.com
>> Subject: Season Ticket Confirmation From IRCTC
>>
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>> Dear Customer,
>>
>>
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>> Thank you for using IRCTC's online season ticket booking facility.
>> Your ticket has been booked and the details are indicated below.
>> Your ticket should reach you in a day or two through our courier.
>>
>> Please keep the STR number and transaction details of your season
>> ticket with you. While taking delivery of your ticket you will need
>> to give these details along with proof of your identity such as
>> passport, voters identification card, ration card etc. If any one
>> other than you is to receive the ticket on your behalf he / she will
>> be required to produce the ticket STR / Transaction id, along with
>> his / her identification and a written authorization letter from you
>> verifying his / her signature. It may kindly be noted that in case
>> wrong delivery or non-delivery of ticket takes place on account of
>> your / receiver's non provision of STR no. / Identity, IRCTC will not
>> be responsible for the same. These precautions are in your interest
>> and we earnestly solicit your cooperation.
>>
>>
>> If you do not get your ticket within 36 hours, please track the status
>> of your ticket delivery at 'eTrack'
>> <http://www.irctc.co.in/cgi-bin/bv71.dll/irctc/services/courier.do>
>> on the 'Courier Details' page on the website or contact the Customer
>> Support of M/s. OVERNITE EXPRESS Ltd., the courier agency at your
>> city at the address
>> <http://www.irctc.co.in/cgi-bin/bv71.dll/irctc/services/collectioncen
>> te
>> rs .do
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>>> given on the 'Courier information' page by quoting the STR Number of
>>> the
>> ticket.
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>> Booking details:
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>> Passenger Name
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>> pallavi mhatre
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>> STR No
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>> [protected]
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>> 31-Aug-2009
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>> Ticket Valid From
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>> 03-Sep-2009
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>> Ticket Valid To
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>> 02-Oct-2009
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>> Class
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>> Second Class
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>> Quota
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>> Monthly
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>> Total Fare
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>> 0095
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>> Shipping Address
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>> DCBL, empire plaza, 5th flr, L B S marg, , Vikroli W
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>> Mumbai(Maharashtra)
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>> null
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>> Pin-400083
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>> Contact Number-[protected]-8271
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>>
>>
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>> In case of any problem, you are welcome to contact us at[protected]
>> /23344787 / 23344773 / 23347800 or mail us at
>> [protected]@irctc.co.in.We will be glad to help you out in solving
>> any such problem encountered during booking your Season ticket. We
>> solicit your continued patronage of our services.
>>
>>
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>> Regards,
>> IRCTC.
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>>[protected][protected][protected][protected]
>> --
>> -
>> This e-mail contains confidential and/or privileged information.If
>> you are not the intended recipient (or have received this e-mail in
>> error) please notify the sender immediately and destroy this e-mail.
>> Any unauthorized copying, disclosure, use or distribution of the
>> material in this e-mail is strictly forbidden..
>>[protected][protected][protected][protected]
>> --
>> -
>>
>>
>>
>>
>
>
>
>[protected][protected][protected][protected]
> -- This e-mail contains confidential and/or privileged information.If
> you are not the intended recipient (or have received this e-mail in
> error) please notify the sender immediately and destroy this e-mail.
> Any unauthorized copying, disclosure, use or distribution of the
> material in this e-mail is strictly forbidden..
>[protected][protected][protected][protected]
> --
>
>
>
>

PK VERMA
ADDRESS:144/3 NCH COLONY KANJURMARG(W)
MUMBAI-78
DATE:29/08/2009



SUB:COMPLAINT AGINST TICKET CHECKER STAFF


Respeted sir,

I booked e- ticket PNR No.[protected] From NDLS to CSTM Boarding Station AGC, Date of journey 12/06/2009.i want to say when my wife Bhawana Female 29, Manshi Female 4 & Rahul male 18 Boarded trian No.2138 Punjab mail on 12/06/2009 during Boarding time current Status is Releasd(Ticket Not Cancelled but Alternative Accommodation Provided)and inquiry from No.139 massage is RAC coach 030 seat No.2.
From Gwaliar ticket checking staff boarded in train, TC checked ticket and told this ticket is cancelled /invalid.He demanded money for another ticket with fine Rs.1566/-, my wife have not sufficient money to pay in cash money., so she requested to TC for not having sufficient amount of cash money & travel with e-tecket becouse e-ticket is already RAC status. He rudely demanded cash money otherwise through her luggege, and he charged Rs.1566/- Reciept No.G975123.i was continously in touch with mobile phone to my wife .she also requested to TC to talk with me by mobile phone but he refused .she finally arrenge cash money by another co-passanger and submitted full amount of fair with fine.
During journey my Family members(Mrs.Bawana 29F, Mr.Rahul 18M & Miss. Manshi F4) harassed mentally and phisically .My wife did not have sufficient money for panality.Ticket checker did not co-operate with them.
Sir it is requeseted to you Refund my money & an enquiry set up against TC so as to another passanger will not suffer in future like that.

Thank you sir.


Encosed :1.e.ticket print out yours sincerly
2.Reciept of fine charged
3.current status of ticket of Net
PK VERMA
MOBILE No.[protected]

I travel daily from Boisar to Mumbai Central in Valsad Fast Passenger (123/124). In this train MST pass holder upto virar is not allowed to travel. But resident of railway employees of Virar travel daily in this train from Mumbai Central to Virar. They seat in the train with closing the First class compartment from the inside for their colleges employees. The regular passenger who pay the MST amount to the railway do not get the seat from the Mumbai Central. When they are residence of the virar, then how they can travel in this train, however local train is available for them. The TC also do not take any action because of the railway employees. The Top management of the railway are requested to kindly take the action against the railway employees who travel in this train upto Virar.

request for important trains halt
Dear sir/madam,

this is to inform you that myself hemant narayan wagh, resident of Nepa Nagar Dist Burhanpur (Madhya Pradesh). i have a request to halt atleast 1 train like KAMAYANI at Nepa Nagar station. The reasons are:

1) After 3:45 PM ( KASHI EXPRESS) no any one trains halt in Nepa Nagar station.
2)There are many educational institutes near Nepa Nagar with...

Dear Sir,
While travelling in the AC 2Tier coach No.A3 (Boogie No.04052, Berth No.3) of the Howrah Kalka Mail (2311 UP) on 16/08/2009 from Howrah to Mughalsarai a Laptop Bag containing a Dell Laptop, a Digital Cannon Camera, my Office I.D. Card, 2 Pen Drives, Rs.200/= cash and other important items was stolen between 10.15pm and 12.30am while I was asleep and the train was travelling between the stations Durgapur to Gomoh. The theft was detected after the train had left Gomoh Station. I had lodged a FIR with the TTE of the Coach Mr.R.T.Rawat (Deputy C.T.I) immediately and subsequently when the train reached Mughalsarai in the morning another FIR was lodged by me with the Govt.Rly.Police Station situated on Platform No.2 (FIR No.84/09 dated 17/09/2009).
The Railways claim to provide security to the passengers travelling with them and to this extent they have deployed mobile security personnel in the trains. Over and above this, AC coaches are manned by senior TTEs as well as a host of attendants and cleaning staff. In spite of all these efforts of the Railways and in the presence of so many maintenance personned in the coach I fail to understand how the theft, as described above, can take place.
Will the Railways compensate me for my loss.

21 August 2009

TO

Authority,
Indian Railway

Sub: - Harassment / Misbehave by TC in Coach S 11/Train No 9018 dt. 20/08/09
Ref: - Transaction ID [protected] PNR [protected] Coach - S11

Dear Sir,

I am registered member of e- Ticket booking service through IRCTC. I have booked ticket of my son Dhaval B Patel for train No 9018 dt. 20/08/09 traveling from Vadodara to Borivali . He is studying 12 th std. in Thakur College of Science & Commerce Kandivali(E). He was come to home at Vadodara because of Swine flue problem during last week.
He is boarded at Vadodara as per schedule time. He shows e- ticket & ID of Thakur College, ID of Local trains pass, ID of Best bus pass during checking of ticket & relevant document ask by TC (His name may pramod sharma). But he was intending for Voter ID or PAN ID for which my son is not eligible as he has no right for voting till & having no source of income till day. Unfortunately TC made lot of harassment & misbehaves to my son & demand money for settlement as there is no fault of my son. On refusal of same he has handed over my son to railway police. And police at long been kept him in very stress contion and found that there is no possibility of getting any money from him as he is only normal student he relieve him Only on sympathy base police has left him after passing of surat station.
In short my son face tension & painful situation through out his journey only due to such corrupt employee of railwayharsh employee of Indian railway

Now the issues that need to be addressed by Indian Railways (or any other concerned govt. departments) are –

1) What ID proof is required by student less than 18 year age?
2) What action to be taken for such harsh behavior with innocent passenger?

We are hoping your kind action & satisfactory reply for better experience with railway in future

Regards
BM Patel
612 A Township GSFC Ltd
Fertilizernagar Vadodara
e- mail ID bmpatel.[protected]@yahoo.in