Indian Railways Complaints & Reviews

Dear Sir,
While travelling in the AC 2Tier coach No.A3 (Boogie No.04052, Berth No.3) of the Howrah Kalka Mail (2311 UP) on 16/08/2009 from Howrah to Mughalsarai a Laptop Bag containing a Dell Laptop, a Digital Cannon Camera, my Office I.D. Card, 2 Pen Drives, Rs.200/= cash and other important items was stolen between 10.15pm and 12.30am while I was asleep and the train was travelling between the stations Durgapur to Gomoh. The theft was detected after the train had left Gomoh Station. I had lodged a FIR with the TTE of the Coach Mr.R.T.Rawat (Deputy C.T.I) immediately and subsequently when the train reached Mughalsarai in the morning another FIR was lodged by me with the Govt.Rly.Police Station situated on Platform No.2 (FIR No.84/09 dated 17/09/2009).
The Railways claim to provide security to the passengers travelling with them and to this extent they have deployed mobile security personnel in the trains. Over and above this, AC coaches are manned by senior TTEs as well as a host of attendants and cleaning staff. In spite of all these efforts of the Railways and in the presence of so many maintenance personned in the coach I fail to understand how the theft, as described above, can take place.
Will the Railways compensate me for my loss.

21 August 2009

TO

Authority,
Indian Railway

Sub: - Harassment / Misbehave by TC in Coach S 11/Train No 9018 dt. 20/08/09
Ref: - Transaction ID [protected] PNR [protected] Coach - S11

Dear Sir,

I am registered member of e- Ticket booking service through IRCTC. I have booked ticket of my son Dhaval B Patel for train No 9018 dt. 20/08/09 traveling from Vadodara to Borivali . He is studying 12 th std. in Thakur College of Science & Commerce Kandivali(E). He was come to home at Vadodara because of Swine flue problem during last week.
He is boarded at Vadodara as per schedule time. He shows e- ticket & ID of Thakur College, ID of Local trains pass, ID of Best bus pass during checking of ticket & relevant document ask by TC (His name may pramod sharma). But he was intending for Voter ID or PAN ID for which my son is not eligible as he has no right for voting till & having no source of income till day. Unfortunately TC made lot of harassment & misbehaves to my son & demand money for settlement as there is no fault of my son. On refusal of same he has handed over my son to railway police. And police at long been kept him in very stress contion and found that there is no possibility of getting any money from him as he is only normal student he relieve him Only on sympathy base police has left him after passing of surat station.
In short my son face tension & painful situation through out his journey only due to such corrupt employee of railwayharsh employee of Indian railway

Now the issues that need to be addressed by Indian Railways (or any other concerned govt. departments) are –

1) What ID proof is required by student less than 18 year age?
2) What action to be taken for such harsh behavior with innocent passenger?

We are hoping your kind action & satisfactory reply for better experience with railway in future

Regards
BM Patel
612 A Township GSFC Ltd
Fertilizernagar Vadodara
e- mail ID bmpatel.[protected]@yahoo.in

I had booked a ticket from varanasi to new delhi under TATKAL quota with PNR No-[protected]. I could not reached to my birth at Varanasi as I was struck in traffic and hardly manage to board on the train. When at Allahabad, I boarded on S-5, Berth No-23 which was my booked berth. I found that my seat is alloted to Mr Tanvir. Pnr No-[protected] who was having a Waiting List -59. Since Allahabad is the only big station after Varanasi with stoppage of more than 10 min, It was ridiculous. I contacted the current STE on duty and asked for justice. She (Mrs Priya Singh IC No-139) told that nothing can be done in this matter. It was not the single case of the day. Two more cases were reprted to STE in the same coach. I also have the written statement of the STE on the subject.
To all the desparity, I had a sleepless and very uncomfortable journey from Varanasi to New delhi. I wish that the TTE who was on duty from Varanasi to Allahabad at coach S-5, should be brought under books. and suitable compesation to be given to me at the earliest. The Action taken in this matter may be intimated to me at my email .

To whom soever incharge,

I blocked my postpaid services for SIM No.[protected] due to loss of the same on 20/05/2009 and the following month, the bill showed around Rs.300/- only. I received my duplicate SIM for the same No. and used only on 6/7/2009. The opening balance bill showed around Rs.900 + . Kindly send me the details of calls made from this SIM no.[protected] between 20/05/2009 to 20/07/2009 to verify the misuse of SIM and to check the bill balance.

Thanking you,



Juliet

Respected Sir,
On 14th August, 2009 we were travelling by train number 2443 Bhubaneshwar-New Delhi Rajdhani express in AC 2 tier coach number A2 berth 35 and 37.
The particular train did not have water in the toilet, no lights in one of the toilets, toilet flush wasnt working, toilet fans were not working, rain water from the side windows was seeping into the compartment making the entire floor full of water.
Side lower passengers in seat number 41 and 45 got completely wet due to this rain water. All these things brought to the attention of the running train ticket superintendent. The light and the fan was set right. The other problems were not attended to. To my utter surprise when one of the aggrieved passengers wanted the complaint book from the ticket superintendent, it was refused.Such coaches should not be allowed to ply as a part of a prestigious name like Rajdhani Express connecting the two capitals.Please take remedial action and appropriate action against the ticket superintendent.

Respected Sir,
I used to travel from subzi mandi railway station to narela railway station via train 2nkm which comes on 8:20 am @ subzi mandi railway station. I am with my mom, sister in law n two nephews on 16th Aug. 2009. I am with them in the ladies compartment due to my mom n sister in law was not well. After sometime, Mr. Ram Kanwar Kanddu comes and asked me to change the compartment. I only used to say that "i am here with family" ... after listened that he used to beat me n used abusing language with my mom. I changed that on next station but what a cop did with me n my mom that's something irritating. I just wanna request you to plz learn cops abt a little bit humanity as they are not prohibits the same for unsocial persons. Why for us ..
plz do needful ... asap ...

Respected Sir/ Madam
I am a resident of Shalimar Garden .I used to travel by train by 1MNR (Rewari - Meerut Daily Passenger Train) . But unfortunately this train is always coming late .Before this train there is one Shakurbasti -Aligarh Daily Passenger EMU which goes in sharp time at 5: 50 itself from New Delhi . And our train 1MNR arrives only late even though its timing is 6:10 from Newdelhi . Everyday we have checked on internet (always it shows only 1 minute / 2 minutes late )but the train will come only after about one hour or more . We are facing a lot of problems because of this . Working women have to do a lot of work after reaching home too .
Therefore you are requested to sort out this problem at the earliest either by changing the timing of Shakurbasti Aligarh to 6:10 or put an alternative reliable train between 6:15 and 6:30 . Because we cannot rely on 1MNR .
Thanking You
Hoping for the best
With Regards
Mercy Johns

I am a retailer businessman who deals with musical instruments in Nagaland. For the last two years I've been sending my goods by Private Courrier, but its expensive. So on hearing Indian Railway Frieght system I start dealing with Indian Railway system! those of you who know how India Railway Sytem function. Its Cheap! so its unsafe! Not to talk of goods sending by train, even travelling by train is a horrific experience. well my complaint is about locating my consignment. I don't mind Slow Indian Railway System, what I really mind is how they treat North Eastern people. Beyond Assam, (Maligaon) presently Guwahati, there is no way you can trace your goods. either its there in godown or lost! People from Nagaland got no way to talk directly to Guwahati, it need to go through Lumdin and from Lumdin to Maligaon. so by the time it reaches Guwahati, all your complaint is gone... well lost! mY consignment H 607085, dated 3/08/09 is no where to be found. and another consignment H 586842, dated 1/08/09, came in half, the other half only god knows. Last time is got stuck up in Guwahati, Assam, for more than two weeks! only after Railway Ministry intervention my goods were returned to me. Probably those who are in Frieght section wants some extra money, you know how people works in India, worst in Airport and Train station... money!!! so if there is any one reading this and got a way for me to figure out please help me. I don't have hope on this Consumer Complaint Forum also cos Indian Railway Sysytem is Horrible.

I am a daily passenger of railway from Palwal to Okhla. Today (10.08.09)morning at 7.34 am I stand in que for my pass and one ticket from Palwal to N.Delhi for my cussain Brother at 7.54 I reach at window no 3 through que where a youngman was sitting who refuse me rudely for ticket. due to which I and my cussain miss the train. I reach late to my office for which I punished my half day leave and my cussain miss his interview.May I know who is responsible for this. Plz do some needful.

NOTE : This is not first time. Staff present there is not speedy.Their speed on computer is very slow due to which public face problems

Dear Sir / Madam,

A Squad was checking for the tickets and they invalidated my Driving Licencse saying it was not a valid one, this is a duplicate(though it was original) and a fine of Rs 600/- is collected saying that 250 was the fine and 350 was the ticket price my actual ticket price was 286/- when i asked him why the ticket price is written as 350 the person started saying some non sense that from this calculation has to be done from this station to this station and again this station to this station, but he didnt give an clear explanation.

Details:
=============
Receipt No: 416843
Station Name: ATP
Collected At: DMM
Train No: 8464

My Questions:
1. How did the ticket cost change, why doesnt the squad carry an rule book which shows how the calculation is done.
2. On what basis did the so called squad people invalidate my original ID

I was travelling in Bhagalpur - Ranchi express on the date 8th July 2009. My travelling details are :----
Train no- 8604
Boggy no B-1
Berth No - 60
My purse was theft in the train. Infront of my sit AC Operator(P K Bhagat) and attendent (Ramnagina Ram) Were seated. I complained them and to TTE Mr Rao also. After 2 Hrs A C attendent returned my purse.(I saw him putting the bag on the upper berth).But he was saying "I have got this here now ". My Mobile phone and cash(1500 Rs) was missing from the bag.
They are the culprit I know. But I was helpless.
I have lodged a FIR at railway Police.
But havn't got any response yet.

Thanks to you
Mrs Benu Lal
Ranchi
Jharkhand

3142 Teesta Torsha was 6 hour late at New Farakka on 18/07/09. My booking was from New Farakka to Bandel in 2nd AC (PNR[protected]. I cancelled the journey and approached on-duty ASM/Gen Booking counter for full refund (it was 9.30pm and as usual only those staffs were on duty). I was told to claim refund next day across reservation counter.

But next day - only 50% refund given in spite of report of late running of train. On 21/07/09 - I meet the Station Master as well as Chief of Reservation Officer - but full refund not given.

Later I wrote to CCM(Refunds) - Eastern Railway with photocopy of the cancelled ticket and late running proof (DTDC Docket No. K35755341, dt 29/07/09) requesting me full refund. However, till date I have not received any reply from CCM office.

Thanks,
Prabhakar Pal

Dear, Sir/Ma'am,

The magnitude of this complaint may be very small but it will be helpful for you to cope up with it in the big case. The time is of around 14:45-15:00 hours. I bought a ticket from Jalgaon Railway Station and I was in line when a man standing behind me in the line suddenly went to the window and submitted his Reservation Form to the staff named Mr.Somvanshi. Later I realised that the man behind me had some contact with the railway employee and so his reservation was done before me.

When I reached the counter and had done with my transaction of Rs.372, I paid the railway staff Rs.500 and he demanded for Rs.2 change which I din't had so I handed him a Rs.5 note. He was supposed to pay me Rs.3 back but gave me only 2. I politely asked him that "Is there any miscalculation?", in reply he asked for my ticket and then said me to fetch Rs.2 if I wanted the ticket.

The whole scene was very funny and infuriating that the person sitting behind the counter for whole day and don't even have a single rupee.

My PNR No.[protected] Train No. 2464 Dated 4.8.2009 Coach No. HA1 Berth no. 10, I lost Cash Rs.5500/-, SBI Credit Card, SBI ATM, Reilance One card from lock briefcase during my jorney from Jodhpur to Delhi Please inquire, One berth cange by one person from A Cabin to B Bearh no. 8 and 7 no. bearth change in place of 8 to 7. by e tikect kindly find out my above cash and credit card SBI ATm reliance card, 2nd AC journey is not safe please enquire and help me, I hope u help me, I am CAD patient.

Respected Sir,
My mother Mrs. Indira Nair had booked ticket(ticket no. [protected], PNR no.[protected] for 03-08-09 for train no. 7229(TVM-HYDERABAD sabari express) in coach A1(2 tier AC) from Kollam JN to Salem JN which was a confirmed ticket. But there was no provision of two tier AC and so she travelled in 3 tier AC with the permission of the TTR. The TTR had given a "certificate for claiming refund of fare in lower class of AC" where he has mentioned every detail with his signature alongwith which he asked to show it at the reservation counter, salem, for the refundable money. The train reached SALEM JN at 7:20p.m. on 04-08-09. I went up to the reservation counter at 7:30 seeking for the refund with the travelled ticket and the refund form given by the TTR. Two railway employees(a lady and a gent) didnt pay heed to my problem and told me that the money cant be refunded as there is no proper evidence.I also requested the lady to give me a written letter saying the refund form is valid for the next day and so that i can again approach the authority but she refused.They were mocking at me and had a good laugh sitting inside their cabin. If this kind of irresponsible and humiliating behaviour is shown by the railway people then where are the poor passengers to go. Kindly help sir, take a serious action on the two employees.

Hello everyone,

My sister-in-law was travelling on 2nd August'09 in IIIrd AC to Ahmedabad by train No.9143-Lokshakti Express.Her ticket was from Borivali to Ahmedabad wherein she boarded from ANDHERI station and was fined by TTE for travelling Andheri to Borivali without ticket-Fine Amount-Rs250+150=RS.400

Now, you all people, pls note that the fare from Bandra to AHD, Andheri to AHD and Borivali to AHD is SAME- Rs. 523, then why did the TTE charged her inspite of showing her confirmed ticket from Borivali to Ahmedabad(AHD).

Pls enlighten my knowledge and tell me what action can be take against that TTE since I have that fine slip(pavti) of Rs.400.

Pls guide:
- Shall I file a complaint against the TTE at Andheri station ?
- Shall I approach RTI for clarifying the policies of boarding within the city limits ?
- Shall I question Indian Railways as why this fine when the fares are SAME ?

Pls help and mail me with your suggestion.I can't express how much mental trauma she went through as she was carrying only Rs.500 out of which Rs400 was given as fine that intelligent TTE

WE MADE RAILWAY JOURNEY THIS LAST WEEK AND THE SYSTEM SHORTCOMINGS ARE ENUNCIATED AS FOLLOWS :-

1} ONWARD JOURNEY : FROM NAGPUR TO TENALI BY 2616 DT.30/7/2009;
BOOKED e-TKT. VIDE TRAIN. ID-[protected] & PNR - [protected]; COACH - S4.
===== WE BOARDED AT NGP & OCCUPIED ALLOTTED BERTHS, VIZ:41 TO 46.
WELL AT WARANGAL, ONE PASSENGER BOARDED 'S4' WITH e-TKT CLAIMING BERTH NO: 44 AGAIN ?? AS CHECKED, THE TKT. WAS SHOWING ALOTTMENT ALSO!!
THIS IS SYSTEM FAILURE.

2} RETURN JOURNEY :FROM VIJAYWADA TO NAGPUR BY 2861, ON 1/8/09;
PNR NO:[protected].
==== THE TRAIN WITH ARRIVAL TIME 21.20 HRS WAS NEITHER PUT ON DISPLAY ABOUT ITS ACTUAL PLATFORM NO.; NOR WAS ANNOUNCED TILL 9.15 PM ??? (DEP. TIME 9.30 PM)
WHEREAS WE WERE WAITING ON P.F. NO.7, WHERE IT WAS TOLD COMES NORMALLY.

ON ENQUIRY THE Dy. SS WAS ALSO NOT AWARE AROUND 9 PM !!, AND IRONICALLY, ANNOUNCEMENT BY LADY ANNOUNCER AT 21.15, CONFIRMS SHE WAS BUSY PACKING OFF HER SHIFT WELL AHEAD OF SCHEDULE OR INVOLVED IN GOSSIPING AS USUAL PRACTICE .
ULTIMATELY WE HAPPENED TO BOARD THE TRAIN WITH MANY HURDLES ( Half rack train standing at the far end of No 5 P.F.arrived and started in time )WHICH CAN BE UNDERSTOOD, NEEDLESS TO MENTION. ( What will happen with many passengers with their luggage or on a small station with very small halting time).
** THAT'S WHY WE ARE TERMING THIS AS A MAJOR DEVIATION OR SYSTEM SHORTCOMING WHICH CAN'T BE REBUFFED BY RAILWAYS .**

I am a senior citizen and bought a tatkal ticket on 24-07-09 to travel on 25-07-09 along with my wife in Train No.2806 vide PNR[protected] in Ac.Chair Car C2 seat numbers 6 and 7. Cockroaches were freely moving across the passengers, waterpipe in the westernmodel W/C broken and water was not flushing into the pot, and the doorcloser to the AC Chair Car Coach was not functioning. Some passengers were smoking at the door of the coach smoke was coming insdie the compartment. The conductor came and I asked for the complaint book but he said that the complaint book was with the guard. When I pointed out these to him he expressed his inability. Throughout the journey from Secunderabad to Visakhapatnam we experienced lot of inconvenience despite having bought a ticket by paying Rs.300/- extra for Tatkal for sitting in the AC Chair car.
Railways should make available the complaint book in each coach and it should be handed over for registering the lapses on demand and a note to the affect that complaint book is available should be displayed in each bay of the coach. I request for a suitable compensation to me for this inconvenince caused to me by the railways. My phone number [protected].

I have suffered many a times in Phagwara, Punjab Railway Reservation counters where they do not return balance - small change like 1 or 2 Rupee even sometimes it goes upto 7 Rupee. If you want it then you have to ask for three four times. It happens with everyone and it becomes their duty to return the change and if they dont have they should ask for it to the customer but straight way they go for the next customer without giving the balance. I think they are paid for their services and not they should collect small money from us.

I want strict action to be taken against it as not only in this area, even in many of the shops things are being charged more than the retail price mentioned on it. Cold drinks are the main focus which is being charged more everywhere in Punjab and the reason being said is that they take the cooling charge.

I don't know why this type of corruption is here in Punjab as my born and brought up is from Kolkata and I never found this type of happenning over there.

I just wanted the matter to be focussed so that corrective measures could be taken.

Thanks and Regards

Dear Sir / Madam,

Still I not Received my Pan Card. I got only my Pan No., Which is ADMPC6810D
Pls. Check out the Status & Resend the My Pan Card on Following Address :
At : Umela ( Dinwadi ); Post : Vasai Road; Tal : Vasai; Dist : Thane; Pin No : 401202., Naigaon ( W ).

Pls. Do the needful

Thanks,
Your Faithfully,

( Vijay N. Chaudhari )