Indian Railways Complaints & Reviews

I aws travelling fron Delhi to New oochbeher on 29.11.09 by North East Express. I observed the express train was only a express by name, not in status. Especially in Bihar peoples used this train as their local train, we do not have to argue with them, because they were local & having several small group enters in to the reserved coaches. I had a kid of 1 year with my journey. We could not seated comfortable in the coach, our seat was requested to share by the local passengers, after every 10-15 minutes they need to spite, by chewing Pan or Tobacco, for this they open window frequently. My Kids fallen sick because of Running wind in the M/o November end. When will these people realise that they are getting headache of few peoples because of their behaviour? Is their any educated peoples is this area so they can teach their neighbour.
I also was returning from New Jalpaiguri on 12.12.09 by a special train. The train was routed Khagaria - Samastipur- Muzaffarpur - Moradabad - Delhi Route. I Found The train was running panctual up to Samastipur after that the train was forcefully stopped at different stations by pulling chain. I was informed by the local pasengers that this is common practice in This route. Wah! keya Baat hay! Again I need say is their any Good Bihari who can understand the pain of Railway pasenger?

Is there some one to protect us from the gangs. There is one gang on each gate in wester line

please protect us from gangs who occupy the enterance in local trains. they sit, relax at the enterance at both side and do not allow passengers to board in and squeeze the people who are in the train so that they can sit at the train enterance.

Dear Sir / Madam,

I had booked Two E-Tickets through Jain Travels (Agent Name: NILESHJAIN) (WL-IRCTC’s e-Ticketing Service) From-AHMEDABAD–To-CHENNAI with two different boarding’s one is From: AHMEDABAD JN (ADI) To: WARDHA JN (WR) and second one is From: WARDHA JN (WR) To: CHENNAI CENTRAL (MAS) as continuous journey.

The first boarding got confirmed tickets & their details are given below:
From: AHMEDABAD JN (ADI) To: WARDHA JN (WR)
Transaction ID: [protected] PNR No : [protected]
Train No. & Name: 2655 / NAVJEEVAN EXP
Date of Journey: 06-Mar-2010 Distance: 0878 KM
Sr No. Name Age Sex Booking Status/Current Status/Coach No./ Seat No.
1. R MUDLIYAR 69 MALE CONFIRME/ S7 / 0025 / LB
2. D MUDLIYAR 60 FEMALE CONFIRME/ S7 / 0025 / LB

The second boarding got waitlisted tickets & their details are given below:
From: WARDHA JN (WR) To: CHENNAI CENTRAL (MAS)
Transaction ID: [protected] PNR No : [protected]
Train No. & Name: 2655 / NAVJEEVAN EXP
Date of Journey: 06-Mar-2010 Distance: 1015 KM
Sr No. Name Age Sex Booking Status/Current Status/Coach No./ Seat No.
1. R MUDLIYAR 69 MALE CKWL 3 / CKWL 3 // 0000/
2. D MUDLIYAR 60 FEMALE CKWL 4 / CKWL 4 // 0000/

Both o[censored]s (Senior Citizen) started our journey on 06-Mar-2010 and travelled upto WARDHA JN comfortably as the tickets were confirmed. Thereafter at midnight 01:30 Hrs. T.C. (Ticket Checker) has informed us that the ticket From: WARDHA JN (WR) To: CHENNAI CENTRAL (MAS) is still waiting list and traveling with this ticket attract penalty. He thereafter charged Rs. 1000/- as penalty for such offence as per Indian railway rules. (The receipt issued by T.C. is enclosed) However, on my inquiry with the booking agent, I have been informed that the ticket status was confirmed and no money has been refunded back to the agent by railways as was being done in care o[censored]nconfirmed tickets and as per IRCTC rules.

As per the policy of Indian Railway where the wait-list e -tickets will be automatically cancelled after chart preparation. Technically it is right thing to do. If your ticket is still wait-listed after chart preparation then you are without ticket anyway! So by-default all WL e-tickets are considered to be cancelled. IRCTC Customer Care Support also confirmed that were not cancelled and was confirmed ticket.

In view of the above, I feel that the attitude of T.C. who has charged penalty without verifying the actual position is questionable, unjustified and giving harassment to Senior Citizen like me.

I request you to please look into the matter and refund me the penalty of Rs.1000/- charged by the T.C. at the earliest as possible.

Thanking you,


Nagarajan Ranganathan Mudaliar
30/214, Shankhar Nagar,
Nr. Rabary Colony, Amraiwadi (Post),
Ahmedabad-380026. State: Gujarat.

This is very much required.
Please also add a stoppage at Narsinghpur.
It is a shame that an announcement by the Railway Minister in the Parliament is not honoured by the Railways!!!

non refund of TDR even after 7 months
A TDR with reference no. ekt[protected] was filed by me on 05-Jun-2009 in respect of ticket with following details:

PNR No-[protected]
Booked on3-6-2009
Transaction ID- [protected]
Ticket type- e ticket
Class-Sleeper-SL
Date of Journey- 04/6/2009
Internet Service charge-Rs. 15.00
Ticket charge-Rs. 310.00
Total-Rs 325.00
Bank- AXIS
Train No.-3007A
From- OKHLA(OKA)
To - BHATINDA JN(BTI)
Quota-General

Name of Passenger- KAPIL DEV Age-29
Sex-Male Seat-0051


Name of Passenger-MANOJ KUMAR Age-29
Sex-Male Seat- 0054
Res Status-Booked

Reason for TDR-Passenger not travelled:-Train Late More Than Three Hou
rs.

Even after 7 months of filing the TDR, I have not received any refund from Indian Railways. Helpline numbers of IRCTC also do not attend any calls. Please help me

I was travelling on 24.9.2011 by 13465 Howrah Malda Intercity Express (PNR [protected]) with VRM in my mobile as per information in IRCTC site (Reference : Railway Board Letter No.2008/TG-I/10/P/SMS dated 20.07.2011 ). When I produced the VRM alongwith my PAN card to TTE Mr. S. Roy, he reacted for showing mobile phone and demanded Rs. 50 for not having E ticket print out. I had tried to show the screenshot of IRCTC screen displaying "appeal to Passengers for not taking print out and carrying VRM' but he denied to see and said that talk to IRCTC for the circular, not him as this is not in railway rule and what he was saying is final. He warnd me to detrain and hand over to police if I argue further. To get rid of further harrasment, I had to pay Rs. 50 as demanded (Receipt no. 003294)
It is surprising that there is so vast lack of communication and coordination between railways and IRCTC and passengers are becoming victim even after having valid ticket and being environment friendly or there is hidden pact to increase income of railway by cheating passengers in this way.
I urge to find the root of this communication gap and demand apology from the defaulter alongwith refund of Rs. 50 charged by unauthorised means.

Regards,
A. Ghosh
Mobile no. [protected]

Dear sir,
The above detail ticket travelling with id proof of state government issued through revenue deparment and having Bank pass book with photo identy being ladies travelling there will not be any pass post or driving license third is she is not an employ then even though they know this id is actual ticket collectors are taking the advantage and collecting the fine of about 600 six hundred rupees in this regards what can we do I would like to give a complient against this issue please cooperate and advice me futher./

Regards,

J.V.SATHI BABU
Manager-Process
Industries Ltd
HALIYAL.
cell No: [protected]

Indian Railways — harassment made to me by Indian Railways

We had booked our journey ticket from Vizianagram to Howrah on 10.06.2008. Boarding at Vizianagram, PNR no[protected], date of journey 12.07.2008, train no 2864, Yeshwantpur-Howrah Exp. In the month of June the train was getting diverted from vijaywada station due to rain. Indian railway has assured that everything would be normal by 1st of July and later it was extended upto 10th of july. therefore we were assured that we would be able to catch the train as per schedule. after 10th of July we started enquiring about the whereabout of that particular train but at the same time different station enquiry was giving different information regarding the train. Even we were informed that the train would be going to go its normal rout from 11th. But on 12th i.e. the journey date we came to know from Vizag enquiry that the train would not be coming to that very station. We have no choice but to go to nearby Koraput station and cancel the train ticket. But when we went to Koraput station, even at that time also in computer it was fed that the train is running in its normal rout! We forced them to make call at various stations from control room and after several information they got assurance that the train is already diverted. But after that also they were unable to refund us the full money, which should be as per rule of Indian Railway because online computer was showning normal route and no diversion of the train. We not only harased by Railway because of lack of proper information but also suffered from monetory loss.
IF THE BIGGEST INDUSTRY OF INDIAN GOVT. WILL SHOW THIS TYPE OF NEGLIGENCE AND HARASS NORMAL PEOPLE THEN SOMEONE TELL ME WHO WILL RELY INDIAN RAILWAY!

my special request to mamta banerjee for opening a duranto train {non stop train}, from banglore to kolkata {howrah} because here is only 1 daily train from bangalore to howrah and so much persons are in bangalore so please open a non stop train from bangalore to howrah and open 1 daily train from bangalore to howrah the bengali people are getting so much problem in getting the reservation as well as ticket

i was having a pass from g.t.b. nagar to Mankurd..., But i did`nt lie at mankurd, and i was cought from the ticket chekers at vashi .he charged me.256/-rs...

but to the other fellow he took the less money and let them go with out any reciept or wht...


this type of ticket chekrs ...

I have just latest experience with indian rail, it's today's incident my family is coming from bilaspur in wainganga exp.(2252) and they supposed to reached here at 1:30PM, so I took 1 day off from my work, but this train got late like anything, now when I am writing this till then it's 9 hours late already, and I am sure delay will be more...So my question is that can we have do something against this...I mean some law should be there ...like if train delay like this and people waiting and they took leave, booked cab then obviously they are loosing money as well as mantel torched ... or we can't do that just sit and wait wait wait...

To,
indian railway commission officer

complain about the behaviour of coolie porter .

SIR,
it is requested to inform you that i am a defence perssonal. When i am going gwlior to delhi with luggage (weight 30 k.g). I asked to carry the luggage to platform no 1 to platform no. 4, then he said to me, i will take Rs. 100.
Is that fare? & then he argue with me. I asked about ur coolie badge no. He said 300 in gwalior with angry.
so plz take action & fixed weight luggage price.
Thanks.

To
The Station Master,
KOTA – Jn. Kota

Sub: Refund of the Cancellation ticket No 23176012 & PNR No.[protected]

Sir,
I was taken A Railway Ticket for 4 Adults in Sleaper Class for the Jurney of Kota Jn. to Dwarka Train No. 5636 of Journey Date[protected]. But while start of journey the train was late more than 12 hours.

I have to cancell the ticket because the stay time in the Dwarka is 0ne and Half day only. The return ticket Cancellation detail PNR No[protected] Dated[protected] adults 4 ticket No 23176013 from Dwarka to Kota jn.

The return ticket is on date[protected] from train No 5635. Now I cancell the ticket from Dakiniya Railway Station Ticket Window. The cacellation charges of the journey ticket is Rs. 579- has been cut and window refund only Rs.577/- out of ticket value Rs. 1156-

Kindly look into the matter and arrange to refund the proper amount of the Cencellation ticket No. 23176012 & PNR No.[protected] was cancelled as the Train No. 5636 was also late more than 12 hours on[protected] where the arrival time is 07:35 am of the sleeper class.

Your Customer

Sanjay Bajpai
55-A, I.L. Colony
KOTA -324005
MB:[protected]

Dear Sir,
I am a VLE of Purba Medinipur, W.B. I do not refund two IRCTC Tickets Cancellation value. I sent many times of email to Sahaj Office. Ticket are details
i) Tranction Id [protected], PNR No. [protected], Train No.2307, Journey Date : 22.10.2009, Cancellation Date 21.10.2009, HWH - CNB.
ii) Tranction Id [protected], PNR No. [protected], Train No.2130, Journey Date : 29.10.2009, Cancellation Date 27.10.2009, HWH - CPH,

Please solve the problem.

[protected]-------- Original Message[protected]--------
Subject: [Fwd: Refund of IRCTC cancelation Fare]
From: "SUKANTA" <sukanta.[protected]@sahaj.co.in>
Date: Tue, December 1, 2009 10:58 am
To: sudip.[protected]@sahajcorporate.com
Cc: tamal.[protected]@sahajcorporate.com
utpal.[protected]@sahajcorporate.com
[protected][protected][protected][protected]

Dear sir,
I can not received two irctc rail ticket cancellation refund value.
Please refund the two tickets value.

Sekanta Das (VLE)

[protected]-------- Original Message[protected]--------
Subject: [Fwd: Refund of IRCTC cancelation Fare]
From: "SUKANTA" <sukanta.[protected]@sahaj.co.in>
Date: Thu, November 12, 2009 12:47 pm
To: sudip.[protected]@sahajcorporate.com
[protected][protected][protected][protected]

[protected]-------- Original Message[protected]--------
Subject: [Fwd: Refund of IRCTC cancelation Fare]
From: "SUKANTA" <sukanta.[protected]@sahaj.co.in>
Date: Thu, October 29, 2009 7:49 pm
To: [protected]@sahaj.co.in
Cc: utpal.[protected]@sahajcorporate.com
[protected][protected][protected][protected]

[protected]-------- Original Message[protected]--------
Subject: Refund of IRCTC cancelation Fare
From: "SUKANTA" <sukanta.[protected]@sahaj.co.in>
Date: Thu, October 29, 2009 7:42 pm
To: [protected]@sahaj.co.in
Cc: utpal.[protected]@sahajcorporate.com
[protected][protected][protected][protected]

Dear Sir,
Please refund of the IRCTC cancellation Ticket fare before Journey date on
29.10.2009

Sukanta Das
ID : [protected]


Encl : cancellation ticket

Three side berths is creating lot of problem. This should be discontinued imdtly.

To
The Railway Minister,
Rail Bhavan, New Delhi.

Sub: Complaint against corrupt TTE.

Dear Sir,
My son K.Vikram, 20 yrs was travelling from Jhansi JN(JHS) to Yesvantpur JN(YPR) on 10.01.2010 vide his confirmed Ticket (transaction ID: [protected].) The details are:

PNR No. [protected]
Train No. 2650 / KTK SMPRK K EXP
Booking status: Confirm/S2/0060/LB
Class: SL
Quota : Tatkal.
Date of Journey: 10- Jan-2010
Date of Boarding: 10-Jan-2010.

The concerned TTE ( name- unknown ) did not allow him to sit in his confirmed seat from Bhopal upto Nagpur for about 6 hrs, as the corrupt TTE allotted the seat to a RAC ticket holder by misusing his official power. At Nagpur, the RAC ticket holder gets down there. Thereafter, my son was allowed to take his reserved seat from Nagpur only.

Request to take appropriate action against such corrupt and insincere Official (the particular TTE ) to prevent from such unfair activities in future.

Yours sincerely

K.Nabakishore Singh.