Indian Railways Complaints & Reviews

I had travelled in ' Garib Rath ' (train no:2201)on 23-06-09
from calicut to quilon.
I had no reservation.so i took a GENERAL TICKET of Rs: 82 (ticket no.[protected]and got into the reservation compartment of AC chair carThere, as the ticket examiner's suggestion, i took reservation from Calicut to Quilon(compartment J1, seat no: 68).
He charged me Rs:275 (reciept no: E 857897)where the actual charge is 265 and also he didn't exclude my GENERAL TICKET chare of Rs: 82 from the total charge.
Thus i happened to pay Rs: 357 instead of 265.

Your attention please

This is how India Railway cheating Public…
See the below screens from IRCTC Official website.

Travel from Chennai to Eluru
Tatkal Quota opened from last 2 days yester day it was available 178 now it is 176. Only 2 tickets are sold under Tatkal from last 2 days. But there is no change in waiting list.


We really don’t know how many tickets are supposed to sell under Tatkal Quota.
Normal Ticket Fare is Rs. 219/-
Tatkal Quota Ticket is Rs. 369 /-(150 extra)

The main Intention of Takal quota is deviated from emergency cases to railways money making.
Available quota is 176 means Approx 3 bogies (72 per each). This is really cheating railway consumer. Apart from this MP quota, Railway Employee Quota etc.,
How a common man can avail the benefits reservation.

My father n uncle were travelling from Lucknow to chandigarh by Lko Cgd express last night in 3ac compartment.
They slept around 12 at night . But in morning when they woke up they found there luggage missing which includes important things n expensive gadgets. They complained to TT N the CRPF gaurads in the train. But they responded very casually to their report.
In such a good class compartant security leak is a matter of shame for ur department .
They were not attended properly by the staff at all.

We need a full compensation for luggage lost or find it back.
I will further b going to RTC FOR THIS.
How could a get compensation in a matter like this one?

I BORDED IN TRAIN NO 9047 AT SURAT STATION ON 19TH JUNE 2009 TO TRAVEL TO BHAGALPUR WITH A VALID TICKET PNR NO:-[protected]. BUT THE TTC ON 20TH JUNE 2009 AT BHUSAVAL CHARGED AN UNNECESSARY PENALTY ON RS 3996/- INSPITE OF SHOWING A VALID TICKET AND I-D PROOF(DRIVING LICENSE NO:-GJO5/110378/07). MOREOVER HE ALSO HARRASED US THREATNING TO PUSH FROM THE TRAIN.

RECEIPT NO:- H099420
TRANSACTION ID:-0119911

Sir,

I undertook journey by 9224 Jammu-Ahmedabad Exp from Pathankot to Bikaner. the reservation ticket worth Rs 194(PNR NO[protected] issued to me has wrongly reflected my age as 67 instead of 37, which was noticed by me just 2 hrs before departure. i brought it to the notice of Reservation office Chakki Bank as i was about to board train from this station, they redirected me to Reservation Office Pathankot. there they advised me to buy an additional general ticket and request onboard TTE to make a fresh reservation ticket. Accordingly i bought a general ticket K52781423 worth Rs 131. The TTE on Board did not agree and he imposed surplus and fine and issued a ticket no 542167 and took another Rs 340 from me. i had everything matching on my ticket except my age .i proved my identity by showing my Air Force ID Card. Inspite of this he imposed fine.
Eventhough the mistake was committed by reservation clerk and staff of Indian Railway. it was me who was made to pay for their sin. request suitable action may be taken against them and my money may be returned.

Recently I had experienced a very strange thing, which proves that there are some loopholes in the Indian Railways Reservation System or the process of allotment of berths is not so transparant. I had booked 4 tickets in III AC by Pushpak Express from Lucknow to Mumbai, Journey date 19/06/09 in May 09. The status at time of booking was WL and which gradually moved to RAC 5/6/7/8 on 19th June 09 morning but suddenly after chart preparation it went back to Waitlist Status 2/3/4/5.

I had never seen such downgrading of tickets in computerised environment. I tried to get clarifications from Railway Authorities but all in vain. Even they had not replied to my email. Yes since it was an e-ticket they sailently refunded by amount after mandatory deductions.

Can anyone tell me how it can happen

MY NAME TABREZ SAYED ON[protected] MY TICKET WAS BOOKED FROM SURAT TO MUMBAI CENTRAL IN 0904A NZM RAJ BCT SPL TRAIN WAS TO ARRIVED AT 00.40 hrs BUT IT COME ON 05.00 hrs WAS LATE FOR 5 HOURS. AT SURAT STATION I TOLD TO STATION MASTER PLEASE ARRANGE MY TICKET TO SOME ANOTHER TRAIN & CANCEL MY RAJDHANI TICKET MY WHOLE FAMILY WITH CHILDREN ARE SITTING ON THE PLATFORM BUT HE TALK RUDELY ITS NOT MY DUTY U DONT COME AGAIN & AGAIN TO ASK WHEN THE TRAIN WILL COME THEY DONT COPRATE WITH US & BEHAVE LIKE THAT. WE ALL WERE SITTING WHOLE NIGHT AT SURAT PLATFORM WITH MY FAMILY & CHILDREN IT WAS A BAD SITUATION IN MY LIFE EVER SEEN.I ASK TO INDAIN RAILWAY THAT THIS TYPE OF STAF[censored] HAD KEPT THEY CANT PROVIDE ANY HELP TO THE PASSANGER & TALK LIKE THAT SHAME TO INDIA RAILWAY & INDIAN GOVERNMENT.

TABREZ SAYED

I am a regular passenger of Eastern Railway Sealdah Division. I go from Khardah to Ballygunge everyday by local train for last 16 years . Today[protected] at 4.45 pm at Sealdah South section as I was coming from Ballygunge a TTE named Ujjwal Halder wanted to see my ticket, and I showed my monthly ticket. But unfortunately it was expired yesterday[protected] . I apologized him by saying sorry, as I did not follow it, let me give a chance to issue a new one. He wanted 100 Rs. from me. That time he behaved with me rudely . As I did not agree to give him any moneyI am a regular passenger of eastern railway Sealdah Division for last 16 years. I used to go f without any money-receipt, he insulted me and harassed me badly. Then I told him that I will certainly give you the fine amount but without any receipt I shall not give you any money. The behavior of Railway TTE was very painful and rude. Even I showed him my two months old monthly ticket, he created a scene and insulted my dignity.
May I know that, is there any necessity to behave so rudely with a genuine passenger? Please answer me.

My Railway I. Card No. 046038 Excess Fare Ticket No.334512 ERMV [protected]

dear sir/madam,

i would like to bring to ur notice that in esteemed metro like mumbai v have lokmanya tilak terminus from majority all north, east trains departs from mumbai. very surprising the protector of railways i.e. RPF, RAILWAY POLICE they harass the passengers of general coaches and takes bribe for capturing seat. it is a routine business of them, many complaint have been made to the stationmaster, railway officers but no solution or help provided till date. infact the food stall, coolie, ticket collector all r aware and supports each other and harrass the passenger and takes bribes if any body denies they beat like animals.

request u to pls take action and help the citizens from whom all govt.employee get there salaries and have forgotten that they r public servant.

thanks and regards,
pradeep

respected sir
i want to know that refund amount is Rs. 222/- of PNR[protected] so while cancellation of this ticket this is 3rd ac coach and it's price was more than Rs. 1, 000/- so my refund was nearly Rs. 900/- not Rs. 222/- so please check and refund correct amount please. i think this was mistake done bye you, so please refund me my correct amount.
please do need full

regards

manthan nanavati
[protected]

PNR [protected], II AC, TNo 2622, 14.06.2009, New Delhi to Vijayawada, Name of Passenger Krishna VVM, male, 50. It was seen on the PNR inquiry in the Indian railways website that the passenger got the seat confirmed as A-43 and coach no 6 from engine.

Later when passenger reached station, the main chart on the train and with the TTE did not have an entry. Instead of this passenger another passenger's name appeared (Mr Garg) in the same berth

How is it possible that once released (at about 18.30 hrs on the 14 Jun, 2009 on website) got cancelled???

Its surprising and ironic that an organisation such as the Indian Railways does not have a forum where the general public can register their complaints/grievances. I would like to bring notice the continuation of the third side berth on some of the trains including the Garib Raths. The decision to introduce the third side berth is illogical and foolish. However, the Railways realised this before it was too late and has ordered the removal of the same. The railways also claimed that the reservation software has been changed back to the previous state and no booking for the third berth would be done. However, yesterday when I wanted to book tickets for myself and my mother on Train No. 2257 Kochuveli Garib Rath, I was given Berth Nos. 76 (Side Lower) for myself and 77 (Side Middle) for my mother. When I brought this to the notice of the booking clerk, she said there were no other berths available other than these. How does the railways expect a senior citizen like my mother to squeeze into the middle berth? How has the booking software booked these berths if the software has been brought back to the previous state. Is this a case of apathy towards South Indians?

Madhu Soman
PNR No.:[protected]

dear sir..
we were 15 persons traveling from ambala to jammu in hemkund express on 26 june. we buy 16 tickets in tatkal & pay approx 6000 rs. for that.. where as the amount for 2nd class tickets (15 tickets) is only approx. 2600 only.
we pay so much amount for the seats but we can get only 7 seats & rest of the members of our family could not get the seat through out the whole journey...
when we buy the ticket we were promissed that all the seats will be confirm till the date of our journey by the railway department.
Is this is the way to earn money from passengers..
sir we get a lot of pain during our journey please look in to the matter...
sir please send me mail regarding this .. i will send u the detail about the tickets...
thanks
gourav bagga..

I WISH TO DRAW ATTENTION TOWARDS THE RAILWAY PARKING STAND(NORTH DIRECTION) EXCESSIVE CHARGING.TODAY ON 29/06/2009 WHEN I PARKED MY BIKE, HE CHARGED Rs7/- (RUPEES SEVEN) FOR 1 HOUR.THE CONTRACTOR IS KESHAV PRASAD SINGH .WHERAS THE PRESCRIBED RATE IS ONLY Rs2/-..WHEN I ASKED HIM TO WRITE THE RATE IN THE TICKET HE REFUSED TO DO SO AND ALSO MISBEHAVED.THIS INSTANCE HAS HAPPENED BEFORE ALSO.THE RATE CHART IS COVERED WITH BAMBOOS.THIS IRREGULARITY PERSISTS WITH OTHER CUSTOMER ALSO.

To
The Manager,
Customer Care Service
Airtel India Limited.

Dear Sir,

I am S. K. Sikdar, Employee of Eastern Railway, Fairlie Place, Kolkata, I hold a CUG mobile monthly rental connection vide No. [protected]. I have no GPRS facility in the above mentioned CUG connection.
So, therefore, I requested to kindly active GPRS facilities and send GPRS settings to the above mentioned number i.e. [protected]. I am using NOKIA 5310 Express music set.
Please confirm as soon as possible and oblige.
Thanking you.
Yours faithfully,
S. K. Sikdar.
CUG mobile connection No. [protected].
Eastern Railway, Kolkata.

respected sir

my name is mantha nanavati and i have irctc account in railway for booking online tickets and i want to complained that i booked one ticket of Rs 1, 211/- and after that i cancelled it and so you had deducted of Rs. 969/- or nearer amount of Rs. 1, 000/- and only refund of Rs. 222/- so regarding any technical mistake or else, i want to correct of my refund money and my prn no was PNR[protected] so please do need ful and give me correct refund. and also i previously mailed you on 25th june but no answer from your side so what can i do for that? i had mailed two times but still no reply. so please do need ful
regards

manthan nanavati and my mobile number is [protected]

railway me sare aam maa aur behno ka apmaan kiya jata hai..lafango ke dwara. jo iske against me aawaaz utha te hai unki jabardast pitaai bhi ho jati hai. in lafango ke darr se pure train ke kisi bhi boggy ka koi bhi insaan virodh nahi karta. jo bhi loacals daily travel karte hai unhone apni jabardast unity bana ke rakhi hai..parso hi jab mai patna se gaya "Ranchi-Hatia express" se jaa raha tha toh...MASAUDHI junction ke liye jane wale sare log mujhe ek numbr ke kamine nazar aaye..jis boggy me mai baitha tha...usme bhi kareeb 25- 30 log jabardasti reservation boggy me ghus gaye..mai bhi galat tha kyun ki mai bhi reservetion boggy me ghus gaya tha..par mai jis birth pe baitha tha woh khali tha...lekin baki sare lafange sabhi ko jabardasti dara-dhamka kar utha diya aur baith gaye. kya mahila aur kya bacchi aur kya jawaan aur kya buddhe log..inhone sabko utha diya. aisa lag raha tha ki inka aatank sab jaantey hain..isliye kisi ne aawaaz nahi uthayi. it was a really ridiculous situation inside. they were speaking in silly languages. sari MAA aur behne baithi thi aur wahin par woh log "madarchod" aur "behanchod" ya "lauda" jaise words apne talking me use kar rahe the. (sorry .mujhe ye silly words likhne pade hai kyun ki situation samajh me aaye, agar mai sirf silly word likhta toh situation kitni buri hai ..ye samajh nahi aata). sab ke sab undicipilnd larke the. jab ek ne kuch khane ke liye liya toh kha - kha kar sab chhilke logo ke upar gira diya. par kisi ne kuch nahi bola darr ke maare. phir niche ek side ki seat par ek chhoti si bacchi apni MAA ke sath baithi thi uske paas ja ke 3 larke khade ho gaye. us larki ki umar 12 saal ke kareeb hi hogi. wahan ja ke apna chinese mobile nikaal kar bahut hi silly bhojpuri song bajane lage..oh my GOD ..sab log dekh rahe the par kisi ne kuch nahi kaha..(maine bhi nahi) us larki ne duppatte se apne muh dhak liye aur apni MAA ki taraf muh kar liya. phir bhi woh bajate rahe. aakhir me woh bol padi.."plz yahan mere kaan ke paas mat bajao..udhar ja ke bajao.." par aisa laga unke kaan pe kuch aawaaz nahi gayi..aakhir woh larki phir se muh dhak li..uski aankhon me aansoo aa gaye the. sare train ke log use dekh rahe the bt no one had dare to come forward. tabhi mere bagal me baithe ek buddhe ne kaha" are babu gana mat bajao..waise bhi bahot bheed hai..pareshani ho rahi hai" unogo ne dekha aur phir hansne lage..aakhir me us buddhe ne uth kar virodh karna start kar diya..itne me bhi train ke kisi bhi aadmi ne saath nahi diya. lafango ne us buddhe ko chup chaap baith jane ko kaha warna maarne tak ki dhamki di. aur unki insult karne lage..jab baat badne lagi toh achanak us buddhe ke bagal me baithe ek aur aged aadmi buddhe par hi chillaya " ab accha lag raha h ai na..jo thode se ijjaat ke baal bache hai woh bhi utaar denge ye log, inse muh mat lagao..sab masaudhi ke log hai, roz travel kartey hai, ek baar aawaaz lagayenge masaudhi junction par na ki "maaro- maaro...ek masaudi ke log ko peet raha hai toh jitne bhi 150- 200 yahan ke local log utrenge na ..sab buri tarah maarenge laathi aur dando se..in sab ko mai jaanta hu..mai bhi roz travel hi karta hu aur mai ye roz dekhta hu..bas chup chap kisi tarah se masaudhi aur jehanabaad tak paar ho jaiye ..tab tak jo bhi kartey hai ye log ..inko karne dijiye.."
ye tha jawab un logo ka jinko help karna chahiye tha. jab unka stoppge aaya toh sare larkey jaan boojh kar usi larki ke paas khade ho gaye aur jabardast comment aur mazaak karne lage. ek baar phir usi buddhe ne kaha.."are babu aage bado tumhara station aa gaya hai..tumhari bhi maa -behan hai..aisa kyun kar rahe ho?" magar kaun sunta hai..anth me us buddhe se behas start ho gayi..buddhe ne kaha ki "ek railway police aa jayega na toh tum logo ko samjha dega". tab woh log aur bhi buri tarah gali bakne lage "bualo saaale police ko..bulao crpf ko aur railway police ko ..dekhtey hai kaun kya karta hai..?" tabhi do larkey us buddhe ko maarne ke liye lapka..."maaro saala ye madarchod buddhe ko" tabhi usi ke ek larkey ne use rok liya...staion aa chuki thi aur woh log utar gaye...jaise hi woh log gaye aur train phir start huyi ...sab logo ne jaise raahat ki saans li.. itna toh saaf ho gaye ki itne door ki doori kisi narak se kam nahi thi ..ek dam aataank ke saaye me the sab log. jab jehanabaad bhi cross k ar gaya tab maine dekha ki RPF ke jawaan pata nahi kahan se nazar aane lage aur TTE bhi..is se saaf pata chalta hai ki locals ko har kisi ka support hai..police ka bhi aur TTE ka bhi.
kahan hai raiway me safety ki guarantee dene wale log? railway ki police garibo se unke baggage par 2 - 3 ruppayye lene ke liye hai? aur TTE without ticket walo ko pakad ke (sirf dehati moorkhon se) paisa kamane ke liye hoti hai.
kyun nahi RPF ki team saade dress me boggy ke andar baith thi hai? kyun nahi inko pakad ke jabardast pitaai ki jati hai? kyun nahi koi aisa numbr public ko diya jaye ya usi train me sare boggies me chhote chhote poster laga diye jaye ..jis par help line number ho taki train ke sab se piche wali boggy me baithe RPF ke jawaan ko chalti train me bhi inform kiya ja sake ki kis boggy me kaise log hai? aur help maaanga jaye...aakhir chalti train me kaise inform kiya jaye ki kisi ke behan ki ijjaat looti ja rahi hai? railway ne ek bhi no. diya hai? aur agar hum inform bhi kare toh woh kaise help karenge
?
n at last ..Swami RAMDEV kehte hai..ki " bure logo me unity hoti hai par sharif logo me nahi" kam se kam us boggy me 150 log sharif honge toh sirf 20 badmash loafer the par un me unity thi aur sharif sab dekh rahe the..baad me pata chal ki woh maa aur beti isi buddhe ke sath thi.
railway ke police hijdaa hai...aur pura railway department bhi..mai railway department se kehta hu " plz call me..mujhe RPF ke jawaan aur woh power de do..mai sirf 2 dino me pura situation change kar ke dikha dunga..chun chun ke maarunga ..sab saade dress me baithenge aur pakad ke jabardast dhulaai karenge...puri planning ke sath..
(mai us din kuch nahi kar saka iska mujhe bahot afsos hai. isliye ye baat mujhe chhain se jeene nahi de rahi toh maine socha ki kam se kam mai ye baat puri dunia ko bataunga...mai kuch toh karunga")
samir kumar. ...Gaya...[protected], [protected]

We are afraid for rail enquiry system all over the North Eastern part of our country INDIA. There is no responsible person who correct the system for reply regarding Trains arrivel/departure information over phone. Staffs of N.F.Railway (specially at GUWAHATI Rly. Stn.) are iresponsible, missbehave, absent from there seats/duties, never attend enq.phones. Severl times 139 no is also inform wrong information. we wants to know whether Railway Minister or Chairman of Railway board Will take action to relief public. hope your early reply.
Thanks, with regards
Bherudan Banot

I am travelling with my wife and children from New dDlhi to Trichur in the above mentioned train and date in coach no. A1 berth nos. 13, 14, 15 and 16. My complaint is thet the toilets are completely unhygeinic. the floor of the coach is so unclean. the adjacent 3 tier ac coach wherein the charges are still lesser the facilities are much better. that coach is even provided with electric plug points for people to charge their mobile phones and electronics items.

My complaint is that Indian Railways have charged huge amount for these tickets from me (Rs.8512.00) and we have not been provoded a hygenic travelling.

I booked online Talkal Railway ticket from Ernakulam to Nizamuddin for the journey on 26th jun.I Booked ticket 5 days ago-on the first day of talkal reservation and the first minute. Then I got waiting list 29. I understood that it is very difficult to ger confirmed Talkal ticket becaue its a drama of private booking agent and indian railway. The genuine passengers wont get a confirmed ticket.

I checked the railway website on 26th morning and found that chart is prepared and i am under waiting list 29. The website says the ticket will be automatically canceled and refund money online to the bank account. But after the train is started my status is confirmed and i am wondered... I dont know how to catch a train which left the station!!! So i lost my money...

Its clear that it is the cheap play of railway. they allot the tickets to agents and making money.