Indian Railways Complaints & Reviews

respected sir

my name is mantha nanavati and i have irctc account in railway for booking online tickets and i want to complained that i booked one ticket of Rs 1, 211/- and after that i cancelled it and so you had deducted of Rs. 969/- or nearer amount of Rs. 1, 000/- and only refund of Rs. 222/- so regarding any technical mistake or else, i want to correct of my refund money and my prn no was PNR[protected] so please do need ful and give me correct refund. and also i previously mailed you on 25th june but no answer from your side so what can i do for that? i had mailed two times but still no reply. so please do need ful
regards

manthan nanavati and my mobile number is [protected]

railway me sare aam maa aur behno ka apmaan kiya jata hai..lafango ke dwara. jo iske against me aawaaz utha te hai unki jabardast pitaai bhi ho jati hai. in lafango ke darr se pure train ke kisi bhi boggy ka koi bhi insaan virodh nahi karta. jo bhi loacals daily travel karte hai unhone apni jabardast unity bana ke rakhi hai..parso hi jab mai patna se gaya "Ranchi-Hatia express" se jaa raha tha toh...MASAUDHI junction ke liye jane wale sare log mujhe ek numbr ke kamine nazar aaye..jis boggy me mai baitha tha...usme bhi kareeb 25- 30 log jabardasti reservation boggy me ghus gaye..mai bhi galat tha kyun ki mai bhi reservetion boggy me ghus gaya tha..par mai jis birth pe baitha tha woh khali tha...lekin baki sare lafange sabhi ko jabardasti dara-dhamka kar utha diya aur baith gaye. kya mahila aur kya bacchi aur kya jawaan aur kya buddhe log..inhone sabko utha diya. aisa lag raha tha ki inka aatank sab jaantey hain..isliye kisi ne aawaaz nahi uthayi. it was a really ridiculous situation inside. they were speaking in silly languages. sari MAA aur behne baithi thi aur wahin par woh log "madarchod" aur "behanchod" ya "lauda" jaise words apne talking me use kar rahe the. (sorry .mujhe ye silly words likhne pade hai kyun ki situation samajh me aaye, agar mai sirf silly word likhta toh situation kitni buri hai ..ye samajh nahi aata). sab ke sab undicipilnd larke the. jab ek ne kuch khane ke liye liya toh kha - kha kar sab chhilke logo ke upar gira diya. par kisi ne kuch nahi bola darr ke maare. phir niche ek side ki seat par ek chhoti si bacchi apni MAA ke sath baithi thi uske paas ja ke 3 larke khade ho gaye. us larki ki umar 12 saal ke kareeb hi hogi. wahan ja ke apna chinese mobile nikaal kar bahut hi silly bhojpuri song bajane lage..oh my GOD ..sab log dekh rahe the par kisi ne kuch nahi kaha..(maine bhi nahi) us larki ne duppatte se apne muh dhak liye aur apni MAA ki taraf muh kar liya. phir bhi woh bajate rahe. aakhir me woh bol padi.."plz yahan mere kaan ke paas mat bajao..udhar ja ke bajao.." par aisa laga unke kaan pe kuch aawaaz nahi gayi..aakhir woh larki phir se muh dhak li..uski aankhon me aansoo aa gaye the. sare train ke log use dekh rahe the bt no one had dare to come forward. tabhi mere bagal me baithe ek buddhe ne kaha" are babu gana mat bajao..waise bhi bahot bheed hai..pareshani ho rahi hai" unogo ne dekha aur phir hansne lage..aakhir me us buddhe ne uth kar virodh karna start kar diya..itne me bhi train ke kisi bhi aadmi ne saath nahi diya. lafango ne us buddhe ko chup chaap baith jane ko kaha warna maarne tak ki dhamki di. aur unki insult karne lage..jab baat badne lagi toh achanak us buddhe ke bagal me baithe ek aur aged aadmi buddhe par hi chillaya " ab accha lag raha h ai na..jo thode se ijjaat ke baal bache hai woh bhi utaar denge ye log, inse muh mat lagao..sab masaudhi ke log hai, roz travel kartey hai, ek baar aawaaz lagayenge masaudhi junction par na ki "maaro- maaro...ek masaudi ke log ko peet raha hai toh jitne bhi 150- 200 yahan ke local log utrenge na ..sab buri tarah maarenge laathi aur dando se..in sab ko mai jaanta hu..mai bhi roz travel hi karta hu aur mai ye roz dekhta hu..bas chup chap kisi tarah se masaudhi aur jehanabaad tak paar ho jaiye ..tab tak jo bhi kartey hai ye log ..inko karne dijiye.."
ye tha jawab un logo ka jinko help karna chahiye tha. jab unka stoppge aaya toh sare larkey jaan boojh kar usi larki ke paas khade ho gaye aur jabardast comment aur mazaak karne lage. ek baar phir usi buddhe ne kaha.."are babu aage bado tumhara station aa gaya hai..tumhari bhi maa -behan hai..aisa kyun kar rahe ho?" magar kaun sunta hai..anth me us buddhe se behas start ho gayi..buddhe ne kaha ki "ek railway police aa jayega na toh tum logo ko samjha dega". tab woh log aur bhi buri tarah gali bakne lage "bualo saaale police ko..bulao crpf ko aur railway police ko ..dekhtey hai kaun kya karta hai..?" tabhi do larkey us buddhe ko maarne ke liye lapka..."maaro saala ye madarchod buddhe ko" tabhi usi ke ek larkey ne use rok liya...staion aa chuki thi aur woh log utar gaye...jaise hi woh log gaye aur train phir start huyi ...sab logo ne jaise raahat ki saans li.. itna toh saaf ho gaye ki itne door ki doori kisi narak se kam nahi thi ..ek dam aataank ke saaye me the sab log. jab jehanabaad bhi cross k ar gaya tab maine dekha ki RPF ke jawaan pata nahi kahan se nazar aane lage aur TTE bhi..is se saaf pata chalta hai ki locals ko har kisi ka support hai..police ka bhi aur TTE ka bhi.
kahan hai raiway me safety ki guarantee dene wale log? railway ki police garibo se unke baggage par 2 - 3 ruppayye lene ke liye hai? aur TTE without ticket walo ko pakad ke (sirf dehati moorkhon se) paisa kamane ke liye hoti hai.
kyun nahi RPF ki team saade dress me boggy ke andar baith thi hai? kyun nahi inko pakad ke jabardast pitaai ki jati hai? kyun nahi koi aisa numbr public ko diya jaye ya usi train me sare boggies me chhote chhote poster laga diye jaye ..jis par help line number ho taki train ke sab se piche wali boggy me baithe RPF ke jawaan ko chalti train me bhi inform kiya ja sake ki kis boggy me kaise log hai? aur help maaanga jaye...aakhir chalti train me kaise inform kiya jaye ki kisi ke behan ki ijjaat looti ja rahi hai? railway ne ek bhi no. diya hai? aur agar hum inform bhi kare toh woh kaise help karenge
?
n at last ..Swami RAMDEV kehte hai..ki " bure logo me unity hoti hai par sharif logo me nahi" kam se kam us boggy me 150 log sharif honge toh sirf 20 badmash loafer the par un me unity thi aur sharif sab dekh rahe the..baad me pata chal ki woh maa aur beti isi buddhe ke sath thi.
railway ke police hijdaa hai...aur pura railway department bhi..mai railway department se kehta hu " plz call me..mujhe RPF ke jawaan aur woh power de do..mai sirf 2 dino me pura situation change kar ke dikha dunga..chun chun ke maarunga ..sab saade dress me baithenge aur pakad ke jabardast dhulaai karenge...puri planning ke sath..
(mai us din kuch nahi kar saka iska mujhe bahot afsos hai. isliye ye baat mujhe chhain se jeene nahi de rahi toh maine socha ki kam se kam mai ye baat puri dunia ko bataunga...mai kuch toh karunga")
samir kumar. ...Gaya...[protected], [protected]

We are afraid for rail enquiry system all over the North Eastern part of our country INDIA. There is no responsible person who correct the system for reply regarding Trains arrivel/departure information over phone. Staffs of N.F.Railway (specially at GUWAHATI Rly. Stn.) are iresponsible, missbehave, absent from there seats/duties, never attend enq.phones. Severl times 139 no is also inform wrong information. we wants to know whether Railway Minister or Chairman of Railway board Will take action to relief public. hope your early reply.
Thanks, with regards
Bherudan Banot

I am travelling with my wife and children from New dDlhi to Trichur in the above mentioned train and date in coach no. A1 berth nos. 13, 14, 15 and 16. My complaint is thet the toilets are completely unhygeinic. the floor of the coach is so unclean. the adjacent 3 tier ac coach wherein the charges are still lesser the facilities are much better. that coach is even provided with electric plug points for people to charge their mobile phones and electronics items.

My complaint is that Indian Railways have charged huge amount for these tickets from me (Rs.8512.00) and we have not been provoded a hygenic travelling.

I booked online Talkal Railway ticket from Ernakulam to Nizamuddin for the journey on 26th jun.I Booked ticket 5 days ago-on the first day of talkal reservation and the first minute. Then I got waiting list 29. I understood that it is very difficult to ger confirmed Talkal ticket becaue its a drama of private booking agent and indian railway. The genuine passengers wont get a confirmed ticket.

I checked the railway website on 26th morning and found that chart is prepared and i am under waiting list 29. The website says the ticket will be automatically canceled and refund money online to the bank account. But after the train is started my status is confirmed and i am wondered... I dont know how to catch a train which left the station!!! So i lost my money...

Its clear that it is the cheap play of railway. they allot the tickets to agents and making money.

On 19.06.2009 I was travelling from Gwalior to Nagpur by train no 2644 'Swarna Jayanti Express' in coach no S-2/65, 67, 68.
My PNR no - [protected].
I have to say with sorry that the rate of Mineral Water Bottel (1 Litre) was very high, I have to purchase from Rs.15/- By Your Authorised Vendor 'M/S Harish Tiwari' at Plateform no 1.when I asked vendor about difference in price and rate list of water bottel he MISBEHAVED and asked to complait any where, he told 'because he have to give share of it you all' . Also there were difference in Rate List and Selling Price of Biscutes. Please registered my complaint against him and do needfull, so that the travellers can not be LOOTED & give me complaint regd no for further enquary.


Thanking You.

Prabodh Pandey

DEAR SIR,
I HAVE BOOKED RAILWAY TICKET THROUGH NG PAY(MOBILE) TO
TRAVEL IN 2 AC ON 10/06/2009.BUT I WAS MADE TO TRAVEL IN 3
AC INSTEAD OF 2 AC BECAUSE 2 AC COACH WAS NOT ATTACHED TO
THE TRAIN.I WAS GIVEN ACCOMODATION IN(3 AC)COACH NO. B1
AND BERTH NO.1 AS THE BERTH NUMBER WAS REALLOCATED IN THE
RESERVATION CHART/RAILWAY RECORDS.ORIGINALLY I WAS BOOKED IN 2AC(COACH NO.A1/BERTH NO.OOO3)WITH PNR NO.[protected]

BUT THE TTE HAS NOT ISSUED ANY CERTIFICATE BUT HE TOLD THE PASSENGERS
THAT HE WILL GIVE MEMO TO THE DESTINATION STATION FOR
PASSENGERS TO CLAIM THE REFUND .
PLEASE LET ME KNOW WHAT CAN BE DONE AT THIS STAGE WHEN TTE HAS NOT GIVEN ANY CERTIFICATE TO ME.HOW CAN I CLAIM REFUND?
SAMUEL HIGGINS

Hi,
This is Suruchi Kumari from Jamshedpur .My PNR status file is attached .
I was travelling yesterday with Chhapra Tata Kanpur (train no 8182) . As the train was late for 3 hrs., we had to wait till 2:30 am night on the platform for the arrival of the train .As there was no water at all on Jasidih junction platform, it was horrible waiting there due to hot weather.
Other major thing is that we had a waiting ticket from Jasidih junction to Tatanagar junction with PNR no[protected] for 3 people .It was confirmed on the date of journey .PNR status is attached.
As the train arrived we searched for the coach no EX1 .We didn't able to find it as there was none .However we rushed in and waited in front of the gate for the Ticket collector to come . but no one came to check the ticket and to provide us seats.
After that at 4 am I phoned my brother to check the status once again .and he suggested me meet the TTE on the next halt . As we reached Asonsole junction at around 4:30 am . I searched for TTE and found him and asked for seats .And he replied "apko seat nahi mili, ye kaise ho sakta hai ."
and he told us to sit in S8 coach with our luggage . then I went to ask for births then he told us to sit between Birth nos 17-22.
and finally got seat at Asonsole junction at 5 am .
It was a bad night for me and my parents .
Please reply as soon as on this matter .

Regards
Suruchi

My parents who traveled from Chennai Central to Bangalore on 6th june 2009 in the Bangalore Express train no.2657 lost a pouch containing around 30 grams og gold jewellery.
My mother was carrying this blue colored pouch within her handbag.My parents were waiting for the train and remembers seeing the pouch in the handbag, after waiting for around 20 minutes when the train arrived and they got into the train, she found that a zip of the hand bag was partially open and the pouch was missing.
The pouch contained a gold necklace around 20-25 grams and a pair of ear studs around 6-8 grams.
The Indian railways must provide more protection to passengers and their luggage.

On 30.03.2009 at 17:44 Secunderabad Reservation Counter, I made a Reservation for two Seats requesting for lower births (for ladies and small children sake) to bring my sister from Parbhani to Hyderabad Deccan. Lower Birth Numbers 33 and 36 are allotted in S2 Sleeper Class Reservation Coach.

Subsequently, on 13.04.2005 around 8:30 p.m. with children and my sister I entered into the S2 Reservation coach. But I see the numbers 33 and 36 are not Lower Birth seats, which is impossible for us to travel with children and ladies in night. Then I requested other passengers to adjust the Lower Births nobody agreed to give the Lower Births. After Some time Ticket Collector arrived and I asked him to adjust the Lower Births, he also suggested to request for other Passengers. But we argued with him that nobody is agreeing to give the Lower Births. After some time he was written S2 73, 74 on the ticket. Upto that time we were in standing position with children, since all births passengers are sleeping in night time. We went to S2 73, 74 with Luggage and Children which is difficult task. There one seat is Lower Birth and another is Middle Birth. Another Lower Birth Passenger refused to give his Lower Birth. After more begging to him he given the Lower Birth.

But, those seats also very near to Toilets and children was suffered a lot with allergenic bad smell. They were not slept for the whole night, My sister and myself not slept total night. After completion of journey even today also we are fearing to travel in Train.

In this connection, I put this situation in front of you that your poor service in allocating Reservation seats leads us to face the Severe inconvenience s in whole night with small children and ladies. Even though I reserved the seats before 15 Days with Lower Births. A Major public Transporting system in India Reserving the seats in this manner may leads to lose its honesty and reputation.

Hence, I request you to pay the negotiable compensation towards the severe inconvenience which we faced on that night.

my two brothers name dhirendra tiwari and rupesh tiwari travelling on the date 20th of june from varanasi to jammu . they have there confirm ticket with birth no. S/9- 78 and 79. but for the same that coach have only 72 birth and by this way passenger from 73 to 79 are travelling without there confirm birth. when they go to tte for this he say iske liye railway prasasan jimmedar hai mai kuch bhi nahi kar sakta. from then I call to public relation officer on this no [protected] and they give me the no of lucknow drm [protected] but the lucknow drm didnt receive the phone. after that then i call to comercial officer on this no [protected] and the person give the qick response and he direct talk to tte for this and the tte give only one birth for three hours only. after that 3 rpf man come to our alloted birth and say that this birth are reserve for rpf person only. train no.2355, pnr no. [protected]

This is regarding the wrong arrival time information of Train number-2801 dated 21st June'2009. The website and 139 showed that the train will arrive 50 minutes late at BOKARO STEEL CITY. When the passenger reached the station, they all got surprised that the train already left the station at 10:10 am instead of 10:55.

The money spent on the ticket is all at loss with tremendous losses incurred aftermath. The passengers should atleast get their money back with emicable compensation.

If I have taken a waiting ticket of 3ac and unfortunatly it doesn't clear then what i supposed to do because TC will allow you to board train

SIR,
MYSELF IS AN AIR FORCE PERSONNEL AND PRESENTLY WORKING IN 47SQN, AF DETT AT HALWARA AIR FORCE STATION. CELL NO. [protected] .THIS IS REGARDING THE PROBLEM WHICH WE ENCOUNTER DAY BY DAY HERE IN LUKDHIYANA RAILWAY STATION AND THE NEARBY STATIONS.
WHEN I APPROACHED TO COUTER NO 924 AT 19:20 HRS, ON 16 JUN THE COUNTER CLERK (MR. AVATAR SINGH AS WAS TOLD BY THE STAFF) REFUSED TO DO THE RESERVATION DONE IN THE AUTHOURISED CLASS AGAINST RETURN SOLDIER TICKET PNR NO. [protected] IN RAJDHANI EXP. FROM PATNA JN. TO NEW DELHI. AND WHEN WE INSISTED HE ASKED A BRIBE OF AMOUNT OF 100 RS. FOR THE RESERVATION OF TICKET. I HAD ALSO APPROACHED TO THE CHIEF RESERVATION SUPERVISOR (NAMED CRS MR.INDERJEET SINGH & MR. AVATAR SINGH)IN THIS REGARD BUT HE CORROBORATED THE BOOKING CLERK AND ABUSED ME IN LOCAL LANGUAGE. IT IS FOR YOUR INFORMATION THAT AMOUNT FOR THE REQUESTED RESERVATION HAS ALREADY BEEN VOUCHED BY THE RAILWAY THROUGH THE SAID RETURN TICKET.
I HAVE ALSO LODGED A COMPLAINT VIDE NOURTHERN RAILWAY COMPLAIN SL NO. 056 DATED 16 JUN 09 IN THE OFFICE OF STATION SUPERINTENDENT (SS)LUDHIANA JN. WITH TWO WITNESSES NAMED MR. CHANDRAMAULI SINGH AND MR. BANDAN KUMAR.
PLEASE SAVE THE PRECIOUS TIME OF DEFENCE WORKING HOURS.
SO IT AN EARNEST REQUEST TO PLEASE DO THE NEEDFUL IN THE ABOVE CONTEXT & GRANT ME THE COMPENSATION OF Rs 5000 BECAUSE WE DEFENCE PEOPLE ARE HARDLY ABLE TO MANAGE THE TIME FOR THIS TYPE OF ACTIVITY FROM OUR EXTENSIVE BUSY SCHEDULE OF WORKING OUR.
SO SIR AT LAST THIS IS DENIEL OF SERVICE AFTER TAKING THE EXCHANGED AMOUNT OF THE PAYMENT
ENCL: THE SNAPSHOT OF THE COUNTER CLERK IS ATTACHED WITH THE COMPLAIN.

I had booked my ticket via internet from Satna to new Delhi under the Tatkal quota for 31/5/09 in Mahakaushal Express (Train no. 2189). I had a confirmed reservation (Seat no. 11 in B2 coach)with PNR no. [protected]. The confirmation of electronic reservation slip with the same details as above was sent to my email id as well.

On 31/5/09, when I reached Satna station to board the train, I learned that the train was 6-7 hrs late and is expected at 2am. It was such a disgusting experience to spend the night at the railway station waiting for your train!!

Finally at around 3am the train arrived. I occupied my seat. However when the Ticket Controller (TC of the 3rd AC, Mahakausal Express) checked my ticket, he raised objection that the PNR no. in the eticket and his chart does not match (instead of 6, it was 0 in the chart). Except this anomaly all the other details including name was correct. I suggested that it could probably be a printing error in the chart, as the railway inquiry also confirmed the validity of my PNR no. To my utter shock, the TC started threatening me with dire consequences including imprisonment and started using abusive, foul language. He demanded money from me if I wish to continue my travel in the same train. When I refused, he forced me out of the AC cabin and told me to deboard at the next station. It was only with the help of fellow passengers and my repeated protests, the TC allowed me inside with a fine. When I asked for his name, he refused to disclose.

I reached Delhi 6 hours behind scheduled. I was totally shaken and shocked by the harrassment meted against me. I was subject to humiliation and mental torture for no fault of mine. I had a valid eticket taken from the authorized railway site which was confirmed. Instead of being responsive to problems, the said railway official started a campaign of harrassment against apparently for illegal gratification under the clout of his authority and my helplessness.

With this bitter experience I have completely lost faith in the services offered by railways and I feel that it is being used as a easy tool for harrassing passengers

Dear Sir,

I am a regular traveller from PIMPRI to PUNE through LOCAL. The local narmally takes 25- 30 mins to cover the distance from PIMPRI to PUNE Junction.

I take the 8.32 local coming from LONAVALA. Now a days there is no fix timining of the local.

The local is supposed to reach PIMPRI Railway station on 8.32 but most of the time it is late. It is stopped at KIRKEE for the INDRAYANI EXPRESS to pass for about 15-20 mins. Some times it also stops at SHIVAJINAGAR for long time.

It takes a halt for signal of about 10-15 mins just before reaching PUNE JUNCTION. This journey of 25-30 mins goes more then 50 mins.
There are people travelling for their office who are late regurlarly including me.
In the evening also the situation is same. The local which is suppose to leave PUNE JUNCTION on 7, reaches the station at 7 - 7.10 which then in turn invites more passengers then it should resulting in some accidents.

Also out of 4 only 2 locals have 12 racks and rest have 9 racks. If the local is late or cancelled no announcement is done.

Request you to look in the matter for better TRAVELLING EXPERIENCE.

Dear Complaint Desk,

I had cancelled two tickets vide from IRCTC but i have not got the refund after so many reminders, every time they say it will be done.


One of the ticket was cancelled in the month of Dec 08 but till date no intimation was given to me that when i am going to get my money back.

It has been such a mental harassment from the Railways Pls intervene and help me to get my money back.

Snap shot is attached...
Pls revert on the mail id [protected]@yahoo.co.in

Thanks & Regards,

Rachit Srivastava
[protected]



TDR Details
Transaction Details
PNR Number [protected] Booked On [protected]
Transaction ID [protected] Ticket Type eticket
Class SL Internet Service Charge Rs 15.00
Date Of Journey 12/12/2008 Ticket Charge Rs 456.00
Bank ICICIBANK Total Rs 471.00
Train No 4005 Railway Zone NR
From Station ALLAHABAD JN(ALD) IRCTC Zone CCM/Refund, Northern Railway New Delhi
To Station NEW DELHI(NDLS) Quota General

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 P NARAYAN 62 Male 0000 Booked
2 PRAMILA 53 Female 0000 Booked



Reason For TDR : Passenger Not Travelled.
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Filing Date : 16-Dec-2008
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00


TDR Details
Transaction Details
PNR Number [protected] Booked On 2-3-2009
Transaction ID [protected] Ticket Type eticket
Class SL Internet Service Charge Rs 20.00
Date Of Journey 12/3/2009 Ticket Charge Rs 744.00
Bank ICICI Total Rs 764.00
Train No 4005 Railway Zone NR
From Station ALLAHABAD JN(ALD) IRCTC Zone CCM/Refund, Northern Railway New Delhi
To Station NEW DELHI(NDLS) Quota General

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 Rachit 27 Male S6 0035 Booked
2 Shikha 25 Female S6 0034 Booked
3 Richa 20 Female S6 0038 Booked



Reason For TDR : Train Late More Than Three Hou
rs.
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Filing Date : 13-Mar-2009
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

Dear SIR,

My Self Amit Kumar Kulshrestha, From Jhansi. I was Booked Ticket in 14/06/09 From Jhansi To Jammutavi in 6031 Andaman Express. My Journey Date is 18/06/09. My Travel Date is 18/06/09. My PNR No is [protected], [protected]. When I was Booked Ticket In Andaman Express the My Waiting List is W/L 127 To W/L 136. Daily i was Check My PNR Status so he is down in slowly-slowly. when In 17/06/09 night in 8.00 Pm i was Check My PNR No, i see that My Waiting List is W/L 87 To W/L 96. and Chart is Prepared. when Tomaroww (18/06/09) Moarning I was Contact To Chief Resarvation Supervisor Office, He Tell me very Shocking News That Jhansi Have No kota In This Train. When i was asking that when Jhansi have no kota in this train then why we got a waiting large waiting, So he tell me that this is depand on Chennai Station. So i want to know that When in 6031 Andaman Express Kota is not in Jhansi so in what base Indian Railway got me waiting.

Thanks
Regards
Amit Kumar Kulshrestha
Jhansi

Dear Sir(s),

My friend Mr Muthukumar, has booked an Air Cooler for me from Jhansi Railway Parcel office vide Parcel Way Bill No.B-935248 dated 03 June 09 to Chennai. But even after 15 days the cooler has not been delivered at Chennai. We visited threee time with in a Week. We purchased that cooler for Summer season and not for rainy season. The soldiers who are serving for the nation are being cheated in Jhansi railway statioin for somany years. When they approach for booking their luggage at the time of their transfer, they are being cheated mercilessly for bribe to book thier luggage. I was also one of the victim for the same. I also served for seven year at Jhansi. Further it is the very poor service of the Indian Railyway. Please kindly look into the matter.

With regards
A SOMESWARAN,
Chennai, 18 June 09.

ASHOK MEHTA
E-3/330, Arera Colony,
Bhopal – 462016
(M.P.)

18 June 2009

The Chief Commercial Manager (Cash Refund)
Western Central Railway,
Civil Line,
Indra nagar,
Jabalpur

Sub : “Claim for Refund of fare of PNR –[protected] and[protected] ”

Dear Sir,

The Ticket Deposit Receipt (TDR) on prepage was issued on cancellation of the above mentioned tickets at Bhopal Railway Station on 16 Jun 08 for Rs 5, 475.00. The journey was cancelled because the I - ticket was not confirmed. The application for refund of fare along with the Ticket Deposit Receipt was sent to your office by Govt speed post on 29 Jun 08.

It is a matter of great disappointment that in spite of several reminders, the claim is not yet settled in a time span of 1 Year. Many reminders were give to the Bhopal office and My representative has also visited the Jabalpur office which has served no purpose.

I seek your immediate reply failing which, I may be constrained to take harsh steps with Ombudsman / under consumer forum. I therefore request you to kindly settle the claim and issue the cheque along with the interest for the said period at your earliest.

Thanking You

Yours Sincerely


(Ashok Mehta)

CC :
1. General Manager
Western Central Railway
Jabalpur

2. Divisional Railway Manager
Jabalpur Division
Jabalpur

3. Divisional Railway Manager
Bhopal Division,
Bhopal

4. Senior DCM
Western Central Railway,
Jabalpur.

5. DCM
Bhopal Division

6. PRO
Bhopal Division,
Bhopal.

7. PRO
Jabalpur Division,
Jabalpur.

E mail :
1. tdrprocess [protected]@irctc.co.in

2. http://www.consumercomplaints.in/