Indian Railways Complaints & Reviews

Today I had faced with a kind of discrimination with the railway police. My wife was leaving home and by the time I reached station it was just 5 minutes away for the train to leave. I went to the platform ticket counter and there was a huge queue there. Hence there was no other option but to ask her of the chief ticketing officer. I went upto his room and explained the emergency to him and he agreed me to enter the platform provided I take a ticket on my return. I ensured that my wife has boarded the train and while I was returning another office caught me for not having the ticket. I explained all this in detail but she denied to let me go. Meanwhile, there were 4 people also caught by the same officer for not having the ticket and once she found me in, she just let those people leave and I was asked to stand there and pay the fine. I even went to the officer's room but the same person who had given me the consent to go in denied to identify me. I wouldn't mind paying the fine, but there was an utter discrimination against me while letting lose some people who has committed the same offense. Moreover, the queue at the counter was so enormous that my wife would not have made to the train incase I stood there to buy the ticket. Anyways, I hope that there would be some more better and effecient mechanism in the near future.

Sir,
I beg to draw your kind attention, that my self Kazi Pervez Mumtaz alies chandan kazi
Add- p.o.- Salar (sk – para), Dist- murshidabad of West Bengal. It was very pain-ful to state 10-10-09 I was traveling from Sealdah to Salar by 3163 Hate- Bazera Exp, My
Ticket no.- D[protected], coach no –S4, seat no.-3 , scheduled departure – 20;00.When
I borded in my coach my seat was occupied by daily passengers not only mine seat no- 1 to seat no-8 total seats was occupied by daily passenger, I requested them leave my seat
They told “we the people seated there after getting down, in NAIHATI, BANDEL, KALNA ,NABADIP, then you can seat. They ware very arrogant and misbeheabeed
using abused language and threatened me, said “don’t argue with us otherwise it will be very cosly for you.It was terror not a single RPF/GRP or TTE present there.then I took place in front of Toylet. After coming BANDEL Jn same character daily passenger borded from bandel . After NOBDIP I took my proper seat.

Same problem I faced in several date of journey

1. Date of journey –[protected]
Ticket no – D[protected]
Train name – 3163 Hate-Bazare
Coach no - S4
Seat no - 1

2. Date of journey –[protected]
Ticket no – D[protected]
Train name – 5959up KAMRUP Exp
Coach no - S8
Seat no - 6

3. Date of journey –[protected]
Ticket no – D[protected]
Train name – 3163 Hate-Bazare
Coach no - S4
Seat no - 27

Then it is my humble intention to ask a question to Indian Railway Board and Railway Ministery. Please tell us “ How many days you will sleep to ignore and over look the bonafied passengers problem. Please weak-up and save the sleeper class passenger
From illegal uncivilized Daily passenger.

Regds.
C. Kazi Alies
Kazi Pervez Mumtaz
P.O.- Salar, Dist.- Murshidabad
West Bengal ;- Contact [protected]

Dear Sir



I booked I-ticket PNR No [protected] on 16-sep-09, but till date ticket not received. I confirmed by irctc helpline no[protected] on 28-sep-09 & where I found the courier detail (overnite courier & con id-[protected]) & I called overnite courier on 29-sep-09 (overnite contact no-[protected]).They said, your ticket have lost, we will give you duplicate ticket , I am not understanding how will they give me duplicate ticket and its not my mistake , pl send me my ticket on my address as soon as possible






--
Best Regards
Amit Malik
PH::::[protected]

Dear Sir


i Normally travelled Three to Four times in Month on a route Ambala cantt to Ghaziabad or ghaziabad to Ambala cantt by Train through " SHALIMAR EXPRESS " With Train Number 4646 . I always booked my Ticket through IRCTC -E Ticket Service and every time this thing happened to me that as every time whenever i reached at the Ambala cantt Railway Station to catch the train at 4:45 in the Morning then most of the time My Boogie Number is D1 and as train Stoped at the station and i checked all the Boogie's but as always i never found Boggied with Serial number D1 as i confirmed with the T.T for the same at the railway station then they Misguided me as he is also not aware about the same ,By this three times i missed the train and i running here and there at the Railway Station with Confirmed Ticket like a fool person ....

When i checked the reservation Chart which is Fixed on the notice Board at the station At there also i have not found the passengers List of Boggie with Serial number D1 , As I also confirmed this serious concern with Station Master at the Ambala Cantt Railway Station the he also confirmed that Yes we are aware of this and said that " peche se isme D1 ke Boggie hoti he nahi hai , iske liye humne bhi complaint kari kui hai ".... Here i would like to also add this thing that iam not the only person who is faced this as all the passengers who has confirmed ticket ticket of Boggie number D1 are unable to trace their seats .

Now as i totally disgruntled from the services i want to to know the Root cause of the concern as again in the coming few days i have to travelled at the same Route .

Please Take it as a serious concern , Waiting for reply from your Side within 72 hours Otherwise it will certainly Esclated at the Next Level. I still have copy of My Ticket with all the mandatory details , if it is in need i will send scanned copy .

Train Name -Shalimar Express .
Passenger Mae -Vinay
Boggie Number -D1/0060/WS
Journey Date - 06-Oct-2009
PNR Number - [protected]


V i n a y D i x i t
SRM . BASL New Delhi .

Respected Sir,

I m daily up down from viramgam to Ahmedabad in viramgam to Valsad (250WR) Pass train. It Departures right time but at Vasana Iyava and gora Ghuma this two station no any ticket window. so passenger collect ticket from guard after stop the train at station. Departures is at this stations is only within 1 minutes. but in ticket selling process it take 15 to 20 minutes and train become 30 to 40 minutes late.
Problem is not this, problem is passengers who travel from viramgam and get ticket from this station. from viramgam to this station passenger travel without ticket everyday.

So i request to you that please open ticket window at this tow stations and stop guard to serving tickets.

Thank you.

Hello,

I am having problems with Indian Railways. I had made two transactions to book two railway tickets but Indian Railways has charged the amount twice each. Which means I had made a transaction of INR 1123.87 + INR 477.44 = INR 1601.31 and Railways has charged INR 1601.31 x 2 = INR 3202.62 on my credit card. I am yet to get INR 1601.31 as refund. Indian Railway has not refunded any amount.

I am following up with them many times but they do not respond to my mails properly. If they do, they repeatedly ask for the same information and delay without any solution/refund. Now, my credit card company has charged interest charges + service tax + late payment fee. The recurring total due to the non-refunded amount by Indian Railway is increasing.

The main catch is that, the Indian Railways have removed all the transaction records from my IRCTC Online Account to tamper with the proofs I have. However, I have the screenshots of those transaction which can be presented. I have suffered monetary loss. Also, few months back, I had received a letter from Indian Railways stating that they have resolved the issue, which is not true.

And/or who is the contact person of Indian Railway who can handle this issue. Can I get the email id/or any other information to contact?

Thank you

Regards,
Arkaprovo Chakrabarty
+91-[protected]

Respected Sir/Madam

With great regret this is to bring to your kind information that my mother in law Shri Vanadana was travelling from dehradun to chandausi by link express on 3/09/09. She was alone having the E Ticket and ID card with herself, the TT has terrified her that this ticket is not valid and taken the fine of Rs 370, she was very much harresed and told that she will be dropped on next station, she even do not know the name of TT.
I am sending you the scanned copies of ticket and fine charged by TT.

You are requested to take prompt action againt it so that such type of activity do not occur with some one else.

Thanking you

Regards
Dr Gaurav Agarwal

Hi,

i have booked my two wheeler in Bangalore(SBC) parcel office on 02/10/2009 at 2:30pm to Tuticorin(TN) since booking iam facing lots of problem (for form they asking 10rs writting details in bike 20rs) still now i didnt recieve my bike in my destination.my recipt no is A038333.witankshout my bike iam unable to send my childs to school

kindly take the needfull action as soon as possible

thanks
S.Jameela
[protected]

SIR ,
AS PER ABOVE MENTIONED SUBJECT I ,KAPIL INGOLE WISH TO TELL U THAT I HAD ISSUED ONE RESERVATION TICKET (PNR NO[protected] : TICKET NO[protected] FROM VIRAR RAILWAY OFFICE ON 29/09/2009 . AS PER MY REQISION IT SHOULD BE FROM CST MUMBAI TO AURANGABAD MAHARASHTRA . THE TRAIN WAS DEVGIRI EXPRESS .BUT INSTEAD OF THIS THE EMPLOYEE ISSUED THE TICKET FROM SECUNDERABAD TO AURANGABAD EXACTLY OPPOSITE.
DUE TO MY IGNORANCE I HAD NOT CHECKED IT UPTO JOURNEY DATE . ON JOURNEY DATE I WENT THROUGH IT AND GOT SHOCKED . ALL FAMILY MEMBERS WHO WERE TO TRAVELL SUFFERED DUT TO THIS IGNORANCE OF BOTH RAILWAY AND ME TOO.
I WENT TO VIRAR OFFICE AND GOT ANSER WHY DIDNOT I WENT THROUGH IT ON THE SAME DAY . THEY SHOWED ME MY FORM ON WHICH ENTRY WAS CORRECT .
NOW I WANT TO KNOW THOUGH I COULD NOT SEE IT BUT WHAT ABOUT THE DEPT . WHY ARE THEY THERE ? FOR ISSUING WRONG TICKET .
I NEED YOUR HELP.



THANK U
YOURS FAITHFULLY ticket details
date of journey 04/10/2009
KAPIL INGOLE date of issuing 29/09/2009

I sent the office boy to purchase 6 tickets which came upto to Rs. 3559/- Since he was short of Rs. 20/- the Cantonement Railway station booking counter by name Anjana Kumari cancelled the confirmed ticket and charged Rs. 60/- First of all how can she print the ticket without the cash in hand. What if the boy had no money at all would she pay the cancellation charges from her pocket? Anjana was in a hurry to leave the counter as her boyfriend was waiting and was in a major rush. She printed all the tickets and was not willing to wait even 2mins for the boy to make a phone call. Is this the way Indian Railways makes money out of poor people? The boy had to pay the cancellation charges from his pocket? She could have retained the tickets till he remitted Rs 20/- and if he did'nt turn up she could have cancelled and made some bonus out of it. It was a large sum of Rs.3539/- how foolish can she be? Is Anjana Kumari efficient enough to continue working in the railways if she thinks her personal life is more important? Is this the efficiency of the Indian Railways? Where is the humanity? Where is the efficiency? Thats the reason private companies are doing more better than governement organisations due to lack of thinking and efficiency.Anjana has no time to think, nor is she efficient, she may have got a job in the railways due to the SC/ST Category.Not even 2mins and the railways cancells your ticket without your consent and charges you Rs.60/-flat. I need an explanation.

My ticket no 88585083 pnr no [protected] date of jouney 02/10/2009 by train no 2812 Hatia LTT Super in 3A coach B-1 Berth no 3 from Nagpur to LTT. This coach/bogey was very dirty, seems that it has not been cleaned for more than 6 months. The berths were filthy. when boarded at nagpur was given used bedding (blanket,bed sheet etc) of previous passenger which i refused to accept. There were lots of cockroaches near the A/C vents. The curtains were smelling very badly, the cieling was dirty. Even the house of a poor person is more clean. We are paying to get a clean place to travel. Even the condition of the suspension system of the coach was bad, whole night could not sleep because the coach was badly swinging from side to side. This was my worst experience. My duty was to make the railways aware about my views. Thank you

Respected Sir/Madam,

I have a grievance to be addressed.

I tried to travel from Hubli to Belgaum on 29th September, 2009 by Rani Chennamma Express [Train no 6589]. I had to take my 11 months old ,fully vaccinated dog - Golden Retriever and booked it under Parcel section and paid necessary fees for the same. The receipt no is 448682. The parcel section wrote on top of the receipt that "loading and unloading will be done by the party". On reaching the BREAK VAN, the GUARD of the train by name Mr Nazim behaved very rudely saying that he wont allow any DOG inside the BONE [ Provided by Indian Railways to carry PETS will be in GUARD's Compartment].

On requesting, he started giving many invalid reasons saying that the Parcel fellows themselves have to come, when I was ready to load and unload the DOG and be just next to the BREAK VAN in the General Bogie.He even pushed me off from the train when it started and the public who were watching started shouting at him. But he didnt budge. I went back and complained to the Station Master who convinced me to board the next train named Jodhpur Express. I did so and came to Belgaum.

Its not the question about me travelling back, but please do let me know whom to register this complaint and tell them to educate their staff to behave with people politely and orient them what would be the concern of PET LOVERS. When we follow the rules framed by them, why dont the staff follow the same rules. If it was the mistake of Parcelling authority, why is that I and my DOG were punished...? Let the Railway staff learn how to GIVE RESPECT & TAKE RESPECT.

I have taken his snap in my mobile. The receiving Parcel section in Belgaum didnt give me a copy of the reciept, but told me to note down the number....What else can be done regarding this issue...?

I am attching the photo of the GUARD who behaved RUDELY & INAPPROPRIATE...And my innocent Dog who wasnt allowed to board the train though he had the right to....

Sir,
Please refer to the Ticket No 38876962,PNR No.[protected] for travelling in Train No 2562(Swatantra Senani Exp) DELHI TO MUZAFFARPUR, ON 27/09/09 in 2 AC.

We boarded the train at New Delhi at 20.35 and found that the AC of the coach was not functioning and on enquiry ,was told that it will be ok in couple of hours.But later no body could be found to address the problem and the whole night problem remained the same.In the morning we talked to the TTE again and he showed his helpnessness and said it was not within his perview.As the afternoon set in, it became horrible to sit in the coach without AC and still no body came to our rescue despite everybody showing his anger.The next 3AC coach however was cooling fine.

As if the Railway was not satisfied with this, it was a shock to find that the quality of food (lunch)served in 2AC was pathetic and we wondered how Railway is taking the Passengers for a ride.Out of four Chapatis ,three were just less than even half cooked and not fit enough to be eaten by even a begger, forget the AC passenger.The Dal was more a coloured water than cooked Dal.The Sabji ,when opened was half filled and just boiled enough without any trace of oil for frying.As per the list hung in the corridor,they are supposed to serve Zeera/peas pulao or good quality rice ,but the rice served was anybody's guess.There was no sweets etc.When I called the manager of the Pantry ,he refused to come and sent his men to simply pay.However we insisted for complaint book and cash memo , but they were not ready to give either.When our destination was about to come ,he finally gave a cash memo No 2887 dated 28/09/09 and then we paid the money.

I wish Railway Board officials show enough courage to take some action against the Pantry Car Contractor and also take action against the officer who inspects the coach before using the same.No passengers have time and resources to run after the Railway for compensation for non functioning of AC, but the Railway should be courteuos enough to do the needful on its own.

I HOPE SOME BODY IN THE MINISTRY OF RAILWAY IS LISTENIG.

GOD BLESS THE RAILWAY AND THEIR HELPLESS PASSENGERS.

anil kumar

I have submitted a form on railway reservation window Railway Reservation Center Sukhliya- Indore on dated 22-Sep-2009 19:20 to get the reservation from Indore to Kota in Train no. 2415 and extension of journey from Kota to Indergarh in Train No. 1767 for dated 25-Sep-2009 in the same form. The tThe ticket was suppose to be consolidated and amount must be reflected n single one only where ticket issuer issued me two different tickets and amount has been charged in both the tickets. If consilidated was issued to me then amount of ticket was lesser then two different ticket.

Request you to please provide me extra charged amount and INR 1000 of my effort charges,trouble fulfilment etc. to get the same.

Details of Ticket

PNR[protected], Train No. 2415, From Indore to Kota,Date of Journey- 25-sep-2009
PNR[protected], Train No. 1767, From Kota to Indergarh, Date of Journey- 25-sep-2009

On 27th Sep 2009 I was traveling on train no 2005 Lichivai exp and the train got late by 4 hours to reach to Delhi station. I heard from my fellow passengers that this is a normal thing for this train.

I want rail authority to take some action against this and try to not to make more and more people late by every day.

Thanks & Regards,
Ashutosh Rai

Sir
I am very much depressed to complain against one govt. srvt. being self the same.

It all about Mr. A K Jayadevan at about 1345 hrs on 25 sep 09 at reservation ticket booking counter no 1 James street (secunderabad).
I was there for geting ticket for me and my family on FRW.
This man has refused to book ticket saying "You will get it done only at conter no 29 thats also after getting stamp of MCO"
I asked whether this is rule he replied "Don't teach me rules"
I asked sugesstion book he replied "We don't have, neither we need it.
You can go anywhere you like"

The same tickets I got from different counter at SJVP.
This way simply this guy has not discharged his duty and wasted valuable time of a bonified soldier. Such people must be penalised it is my humble request.

Yours
rajesh kumar

Dear Sir/Ma'am,

I was travelling from Shujalpur(SJP) to New Delhi on 23rd September 2009 from Malwa express. Birth allotted to me was middle birth. I was feeling feverish and was on medication, as a result of which I fell asleep a little time after boarding the train. As my birth was middle and the time was around 4:00 PM, it was totally unfair of me to sleep on my birth, so being a gentleman I took permission from a fellow passenger to sleep on the Upper birth in the same compartment.

TT came and as I was asleep my ticket wasn't checked and subsequently was alloted to someone else.
When I questioned about the same TT was adamant that I didn't board the train from my scheduled boarding station even after confirmation from my fellow passengers.
The details of my journey are as follows

Train number: 2919
Date of journey:[protected]
Birth number: S6 - 29 (Middle Birth)
Time of boarding : 3:40 PM
Boarding station : Shujalpur
Place of investigation and allotment : Somewhere between Shujalpur and Bhopal (between 4:00 PM to 5:15 PM)

My questions here are:

1) The reason given to me was you were not sleeping on your own birth. If my birth is 29 and I was sleeping on 30 which is directly overhead and it is certainly not advisable to open the birth in the day time. Shouldn't the TT had asked for me.

2) Isn't it the duty of TT to check the unauthorized passengers in the reserved coach? If that is the case why didn't he wake me up to check my ticket if I was sleeping just over my own birth.

3) Can TT threaten me to throw me out of the train if my ticket was not checked, even though I was travelling with a legitimate ticket.

4) Why can't the cancelled birth be reallocated? Is it because of the unauthorized share of TT

5) TT was stating that it is my responsibility to get my ticket checked. Half of the time TT doesn't even board the train. Does that mean I have to roam in the entire train on a wild goose chase.

Kindly iterate the rules regarding the same.

Thanks and Regards,
Mudit Jain

Train No. & Name : 2627/Karnataka Exp
Class: 3A
Date of Boarding : 20-sep-2009
PNR no.:[protected]
Coach no. & Seat No. :B3 , 28

The AC and light were not working that day in our coach.That day it was really uncomfortable to have our dinner in emergency light. Despite of complaining again and again they were not listening us and were not providing the complain book.We are paying so much for AC coaches to make our journey comfortable but Indian Railways are not working properly.I kindly request you to look into this matter and take some step.

Regards,
Mukul Gupta

my mother was going from jamnagar to ludhiyana on 22nd sep by
jam jat express ,train no-2477, coach-b1,seat no 52 (AC3tier).
train started from the destination point at 5:15.At night around10:30pm she slept n when she woke up at 6'0clock in morning she found her hanbag missing. she called the policeman but they had not contributed n went from there after saying that this may be happend before reaching delhi so they can't do anything n its better for her to file an FIR after reaching ludhiyana.
details of hanbag n precious item inside it:
Colour-light brown
items-mobile,1gold chain about 25gm,charger,blue colour comb,dairy,handtowel,eye glasses n many more.sir plz take some serious action regarding this matter specialy regarding the police men.i shall be thanful to u.

1. I Sanjay Kumar Singh have been performed the journey in 1061 Pawan Exp from Nasik Road to Muzaffarpur on 11 Sep 2009 and return journey in 1062 on 20 Sep 2009. I have following complaint regarding general passenger day to day problem facing by them :-

(a) Poor maintenence of laboratory. Non avialablity of water mug in laboratory for cleaning
by users.
(b) Samosa sold by pantry staff with chatani and tomato souce but charging Rs 10/- for
two samosa.
(c) There is no rate list existed in passenger coaches and pantry car.
(d) Passengers travelling for long distance beyond 12 hrs are facing problems for recharding
mobile set. Multi plug charging board should be provided in each sleeper and general coaches.