Claimed

Indian Railways Complaints & Reviews

1.3
Last updated Apr 12, 2024
Complaints 6269
Resolved
1580
Unresolved
4689
Quick Links
Statistics
Share
Contacts

File a complaint to Indian Railways

Having problems with Indian Railways?

File a complaint and get it resolved by Indian Railways customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Indian Railways
Customer Service Contacts

Indian Railways Phone Numbers

Phone
+91 11 2338 1213
2276
749
Mobile
+91 97 1763 0982
2043
624

Indian Railways Website

Indian Railways Head Office Address

Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
Delhi
India
110001

Indian Railways reviews & complaints page 289

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
sharan_thayyil
from Hosur, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

unauthorized ticket fare

I had travelled in ' Garib Rath ' (train no:2201)on 23-06-09
from calicut to quilon.
I had no reservation.so i took a GENERAL TICKET of Rs: 82 (ticket no.[protected]and got into the reservation compartment of AC chair carThere, as the ticket examiner's suggestion, i took reservation from Calicut to Quilon(compartment J1, seat no: 68).
He charged me Rs:275 (reciept no: E 857897)where the actual charge is...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
P
Pradeepkumr dasari
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Your attention please

Your attention please

This is how India Railway cheating Public…
See the below screens from IRCTC Official website.

Travel from Chennai to Eluru
Tatkal Quota opened from last 2 days yester day it was available 178 now it is 176. Only 2 tickets are sold under Tatkal from last 2 days. But there is no change in waiting list.


We really don’t know how many tickets...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
Gaurav mehrotra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Loss of luggage from train

My father n uncle were travelling from Lucknow to chandigarh by Lko Cgd express last night in 3ac compartment.
They slept around 12 at night . But in morning when they woke up they found there luggage missing which includes important things n expensive gadgets. They complained to TT N the CRPF gaurads in the train. But they responded very casually to their report.
In such a good class compartant security leak is a matter of...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
ANKIT MITTAL
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

UNNECESSARY PENALTY AND HARRESSEMENT BY TTC

I BORDED IN TRAIN NO 9047 AT SURAT STATION ON 19TH JUNE 2009 TO TRAVEL TO BHAGALPUR WITH A VALID TICKET PNR NO:-[protected]. BUT THE TTC ON 20TH JUNE 2009 AT BHUSAVAL CHARGED AN UNNECESSARY PENALTY ON RS 3996/- INSPITE OF SHOWING A VALID TICKET AND I-D PROOF(DRIVING LICENSE NO:-GJO5/110378/07). MOREOVER HE ALSO HARRASED US THREATNING TO PUSH FROM THE TRAIN.

RECEIPT NO:- H099420
TRANSACTION ID:-0119911...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Sampooran Singh Saini
from Erattupetta, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

harassment by indian railway

Sir,

I undertook journey by 9224 Jammu-Ahmedabad Exp from Pathankot to Bikaner. the reservation ticket worth Rs 194(PNR NO[protected] issued to me has wrongly reflected my age as 67 instead of 37, which was noticed by me just 2 hrs before departure. i brought it to the notice of Reservation office Chakki Bank as i was about to board train from this station, they redirected me to Reservation Office Pathankot. there they...
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
A
Adesh Kumar Singh
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Manipulation in the Reservation System (Downgrading of tickets from RAC to WL

Recently I had experienced a very strange thing, which proves that there are some loopholes in the Indian Railways Reservation System or the process of allotment of berths is not so transparant. I had booked 4 tickets in III AC by Pushpak Express from Lucknow to Mumbai, Journey date 19/06/09 in May 09. The status at time of booking was WL and which gradually moved to RAC 5/6/7/8 on 19th June 09 morning but suddenly after chart preparation...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
TABREZ SAYED
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

DELAY OF TRAIN

MY NAME TABREZ SAYED ON[protected] MY TICKET WAS BOOKED FROM SURAT TO MUMBAI CENTRAL IN 0904A NZM RAJ BCT SPL TRAIN WAS TO ARRIVED AT 00.40 hrs BUT IT COME ON 05.00 hrs WAS LATE FOR 5 HOURS. AT SURAT STATION I TOLD TO STATION MASTER PLEASE ARRANGE MY TICKET TO SOME ANOTHER TRAIN & CANCEL MY RAJDHANI TICKET MY WHOLE FAMILY WITH CHILDREN ARE SITTING ON THE PLATFORM BUT HE TALK RUDELY ITS NOT MY DUTY U DONT COME AGAIN & AGAIN TO ASK...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Suparna Banerjee
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

ILL BEHAVIOUR

I am a regular passenger of Eastern Railway Sealdah Division. I go from Khardah to Ballygunge everyday by local train for last 16 years . Today[protected] at 4.45 pm at Sealdah South section as I was coming from Ballygunge a TTE named Ujjwal Halder wanted to see my ticket, and I showed my monthly ticket. But unfortunately it was expired yesterday[protected] . I apologized him by saying sorry, as I did not follow it, let me give a chance to...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
pradeep pandey
from Mumbai, Maharashtra
Report
Copy

harrassment in general coaches

dear sir/madam,

i would like to bring to ur notice that in esteemed metro like mumbai v have lokmanya tilak terminus from majority all north, east trains departs from mumbai. very surprising the protector of railways i.e. RPF, RAILWAY POLICE they harass the passengers of general coaches and takes bribe for capturing seat. it is a routine business of them, many complaint have been made to the stationmaster, railway officers...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
M
manthan kumarpal nanavati
from Ahmedabad, Gujarat
Report
Copy

regarding refund money against online cancellation

respected sir
i want to know that refund amount is Rs. 222/- of PNR[protected] so while cancellation of this ticket this is 3rd ac coach and it's price was more than Rs. 1, 000/- so my refund was nearly Rs. 900/- not Rs. 222/- so please check and refund correct amount please. i think this was mistake done bye you, so please refund me my correct amount.
please do need full

regards

manthan...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
C
crishnav
from Tekkali, Andhra Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Fraud in Reservation system

PNR [protected], II AC, TNo 2622, 14.06.2009, New Delhi to Vijayawada, Name of Passenger Krishna VVM, male, 50. It was seen on the PNR inquiry in the Indian railways website that the passenger got the seat confirmed as A-43 and coach no 6 from engine.

Later when passenger reached station, the main chart on the train and with the TTE did not have an entry. Instead of this passenger another passenger's name appeared (Mr Garg)...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Dark Knight
Report
Copy

Continuation of third side berth

Its surprising and ironic that an organisation such as the Indian Railways does not have a forum where the general public can register their complaints/grievances. I would like to bring notice the continuation of the third side berth on some of the trains including the Garib Raths. The decision to introduce the third side berth is illogical and foolish. However, the Railways realised this before it was too late and has ordered the removal...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
G
gourav bagga
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

seats not confirm even in tatkal

dear sir..
we were 15 persons traveling from ambala to jammu in hemkund express on 26 june. we buy 16 tickets in tatkal & pay approx 6000 rs. for that.. where as the amount for 2nd class tickets (15 tickets) is only approx. 2600 only.
we pay so much amount for the seats but we can get only 7 seats & rest of the members of our family could not get the seat through out the whole journey...
when we buy the ticket...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
B
bibhash dubeyOM
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

excess charging by railway cycle stand

I WISH TO DRAW ATTENTION TOWARDS THE RAILWAY PARKING STAND(NORTH DIRECTION) EXCESSIVE CHARGING.TODAY ON 29/06/2009 WHEN I PARKED MY BIKE, HE CHARGED Rs7/- (RUPEES SEVEN) FOR 1 HOUR.THE CONTRACTOR IS KESHAV PRASAD SINGH .WHERAS THE PRESCRIBED RATE IS ONLY Rs2/-..WHEN I ASKED HIM TO WRITE THE RATE IN THE TICKET HE REFUSED TO DO SO AND ALSO MISBEHAVED.THIS INSTANCE HAS HAPPENED BEFORE ALSO.THE RATE CHART IS COVERED WITH BAMBOOS.THIS IRREGULARITY...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Shyamal Kumar Sikdar
from Hubli, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Sub: 9002020745 installation of GPRS System.

To
The Manager,
Customer Care Service
Airtel India Limited.

Dear Sir,

I am S. K. Sikdar, Employee of Eastern Railway, Fairlie Place, Kolkata, I hold a CUG mobile monthly rental connection vide No. [protected]. I have no GPRS facility in the above mentioned CUG connection.
So, therefore, I requested to kindly active GPRS facilities and send GPRS settings to the above mentioned number...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
M
manthan13
from Ahmedabad, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

regarding refund money on cancellation online ticket

respected sir

my name is mantha nanavati and i have irctc account in railway for booking online tickets and i want to complained that i booked one ticket of Rs 1, 211/- and after that i cancelled it and so you had deducted of Rs. 969/- or nearer amount of Rs. 1, 000/- and only refund of Rs. 222/- so regarding any technical mistake or else, i want to correct of my refund money and my prn no was PNR[protected] so please do need...
Helpful
Be the first one to find this review helpful
Found this helpful?
6 Comments
Report
Copy
S
samirarty2k
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

no safety in railway

railway me sare aam maa aur behno ka apmaan kiya jata hai..lafango ke dwara. jo iske against me aawaaz utha te hai unki jabardast pitaai bhi ho jati hai. in lafango ke darr se pure train ke kisi bhi boggy ka koi bhi insaan virodh nahi karta. jo bhi loacals daily travel karte hai unhone apni jabardast unity bana ke rakhi hai..parso hi jab mai patna se gaya "Ranchi-Hatia express" se jaa raha tha toh...MASAUDHI junction ke liye jane...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
B
bherudan banot
from Guwahati, Assam
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Wrost Train Runing Enquiry system

We are afraid for rail enquiry system all over the North Eastern part of our country INDIA. There is no responsible person who correct the system for reply regarding Trains arrivel/departure information over phone. Staffs of N.F.Railway (specially at GUWAHATI Rly. Stn.) are iresponsible, missbehave, absent from there seats/duties, never attend enq.phones. Severl times 139 no is also inform wrong information. we wants to know whether Railway...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
P
Preshob Valapilakandy
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Poor Hygienic condition and service in 2 tier AC coach of train no.0654 dated 27.06.2009

I am travelling with my wife and children from New dDlhi to Trichur in the above mentioned train and date in coach no. A1 berth nos. 13, 14, 15 and 16. My complaint is thet the toilets are completely unhygeinic. the floor of the coach is so unclean. the adjacent 3 tier ac coach wherein the charges are still lesser the facilities are much better. that coach is even provided with electric plug points for people to charge their mobile phones...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
B
Bimal VO
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Talkal Ticket is a cheating

I booked online Talkal Railway ticket from Ernakulam to Nizamuddin for the journey on 26th jun.I Booked ticket 5 days ago-on the first day of talkal reservation and the first minute. Then I got waiting list 29. I understood that it is very difficult to ger confirmed Talkal ticket becaue its a drama of private booking agent and indian railway. The genuine passengers wont get a confirmed ticket.

I checked the railway website...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy