Indian Railways Complaints & Reviews

Dear Sir,
I booked one i-ticket on 27-09-08 as per enclosing letter. When the ticket was not delivered I mailed the complaint on 2nd Nov 2008 to [protected]@irctc.co.in but the complaint has not been resolved as yet.
You are requested to look into the matter & resolve my complaint.
Regards
Vijay Rajbansh


Note: Forwarded message attached

-- Original Message --

From: "vijay rajbansh" <[protected]@rediffmail.com>
To: [protected]@irctc.co.in
Subject: Fwd: Re :RE: IRCTC ticket Delivered to THANAMARY on 01/10/2008 with Sign At 15:





Dear Sir,
Till date my complaint has not been resolved. Kindly do the needful at the earliest.
Regards
Vijay Rajbansh


Note: Forwarded message attached

-- Original Message --

From: "vijay rajbansh" <[protected]@rediffmail.com>
To: <[protected]@del.overnite-mail.com>
Subject: Re :RE: IRCTC ticket Delivered to THANAMARY on 01/10/2008 with Sign At 15:00 Hrs
Dear Mr Pravesh,
My tel no is [protected]
Regards
Vijay Rajbansh

On Fri, 7 Nov 2008 16:10:18 +0530 Pravesh Rajora wrote
Dear Customer
We are trying to speak to you to resolve the issue, pls
supply your contact no’s urgently.
Thanks
& regards,

Pravesh Rajora

Overnite Express Limited

New Delhi

Ph:[protected] / 32570995 /
[protected]

e-mail:- [protected]@del.overnite-mail.com

Website :- www.overniteNet.com

__________________________

From: Pravesh Rajora
[mailto:[protected]@del.overnite-mail.com]

Sent: Wednesday, November 05, 2008
11:13 AM

To: 'vijay rajbansh';
'[protected]@cjb.overnite-mail.com'; '[protected]@cjb.overnite-mail.com'

Subject: RE: IRCTC ticket
Delivered to THANAMARY on 01/10/2008 with Sign At 15:00 Hrs

Importance: High
Dear
Babu

Pls investigate,
resolve and intimate on top priority basis.

[protected]
Dear
Customer



Pls stay in touch

Thanks
& regards,

Pravesh Rajora

Overnite Express Limited

New Delhi

Ph:[protected] / 32570995 /
[protected]

e-mail:- [protected]@del.overnite-mail.com

Website :- www.overniteNet.com

__________________________

From: vijay rajbansh
[mailto:[protected]@rediffmail.com]

Sent: Tuesday, November 04, 2008
8:05 PM

To: Pravesh Rajora

Subject: Re :IRCTC ticket
Delivered to THANAMARY on 01/10/2008 with Sign At 15:00 Hrs

Dear Mr. Pravesh Rajora,

Kindly explain who is THANAMARY & on whose
authority the ticket was delivered to him/her.He /She is not the person in
whose name the tickets were issued or addressed.There is no one of this name at
the address where the tickets were to be delivered.Till date the tickets have
not been delivered to the addressee.

Regards

Vijay Rajbansh

C/C Mr Daal Chand - As I want
to cancel this ticket, kindly let me know the procedure to be followed for the
same

Regards

Vijay Rajbansh



On Tue, 4 Nov 2008 11:19:05 0530 Pravesh Rajora wrote

Dear Customer

Pnr no :

[protected]
Awb no : [protected]

Your ticket has been Delivered to THANAMARY on 01/10/2008 with Sign At 15:00

Hrs
Thanks & regards,
Pravesh Rajora
Overnite Express Limited
New Delhi
Ph:[protected] / 32570995 / [protected]



e-mail:- [protected]@del.overnite-mail.com
Website :- www.overniteNet.com



__________________________



-----Original Message-----

From: care [mailto:[protected]@irctc.co.in]

Sent: Tuesday, November 04, 2008 11:00 AM

To: Pravesh Rajora

Subject: Re:
Dear Sir,
Please see the matter.

[protected]@rediffmail.com

Regards,
daal chand

[protected]@irctc.co.in

www.irctc.co.in

[protected]

On Sun, November 2, 2008 5:17 pm, vijay rajbansh wrote:

> Dear Sir, I booked one internet ticket on 27-09-08 with

> following details. BOOKED TICKET

> HISTORY

>
&

>
nbsp; &n

>
bsp; &nb

> sp;

> Transaction id [protected] PNR NO [protected] Train No 2433 Train

> Name RAJDHANI EXP From Station CHENNAI CENTRAL(MAS)Number

> [protected] To Station H NIZAMUDDIN(NZM) Date 30/11/2008 Class

> 3A Boarding CHENNAI CENTRAL(MAS) Resv Upto H

> NIZAMUDDIN(NZM) Quota General Booked By Ticket Details

> S# Name Age Sex Berth Preference Food Preference Senior Citizen 1 SANJANA

> SINGH 18 Female Lower Veg 2 AVI GARG 18 Female Lower

> Veg 3 SRIVIDYA SEKHAR 18 Female Lower Veg Place Of Delivery

> : Address ROOM NO 133, C-BLOCK-OPAL HOSTEL

> NATIONAL INSTITUTE OF
TECHNOLOGY TANJORE MAIN ROAD, NATIONAL

> HIGHWAY City Tiruchchirapali Pin 620015
State Tamil Nadu

> Country India
Payment Details Payment Option SBI Debit

> Ticket Charge Rs 6015.00 Internet Service Charge Rs

> 60.00 Total Rs 6075.00 The ticket is not delivered even after

> a lapse of more than one month whereas your courier partner Overnite

> Express is showing it as delivered to THANAMARY on 1-10-08.On enquiry it

> is found that there is no person in the said name. As I want to cancel

> the ticket hence I request you to inform
me about the procedure to be

> followed.RegardsVijay Rajbansh

I fail to understand why senior citizens are allotted only upper births ? Made 3 attempts to book a ticket for my father aged 84 and got upper birth all the 3 times ! PNRs are : [protected], [protected], [protected]. Other examples from the past are ; [protected], [protected], [protected], [protected].

Though the ministry claims to be very passenger friendly and IT savvy, yet the reality is that the ministry is still ruled by people with very low respect towards travelers. A simple string allocated with senior citizen in the system variables can offer comforts to the veterans but who cares...!

If you think, that I didn't try the "book my ticket only if I am allotted at least one lower..." then try it out yourselves. They'll charge you before the ticket is booked and raise their thumb immediately after. Needless to mention, you get your money back after 2 to 3 working days as if you are penalised to care for your elderly lot...

Shame on the ministry and its administrators.

I went to the railway station at night dated 07/11/08 to see off my few guest (Representative of Allahabad High Court) to catch Nauchandi Express train No. 4512 there two tickets for AC 2 Tier waiting 1 & 2 and another ticket of AC 3 Tier valid ticket.

When the train reached to Rampur station (time 12.23) we immediately came down to AC 2 Tier coach and no T.T. or railway staff was there, I immediately asked to the attendant to find out the T.T. and their half of the luggage was already transferred to the coach by coolie, finally we were told no seat is available in the same coach, in between train started moving. Few luggage was left behind on the platform I immediately pulled the stop chain to stop the train.

After 5 minutes train started moving and immediately one R.P.F. constable came to me and started talking me vulgarly I told him the reason for C.P.C. and committed for the above said reason.

I was asked to pay bribe, which I refused and was taken to the Railway Protection Force Chawki, there were 6 constables who were totally drunk and started bargaining with me for bribe. Station Officer Pratap Singh Negi for R.P.F. was not present at the office and was told about the matter on mobile with the same constable, I personally heard the communication between them he was briefing him that very big party is over there in the police station, Prabhari up nirakshak Pratap Singh Negi came at 2.30 am who was badly drunk and started abusing me and I was locked up in the lock up. He vulgarly abused me and started beating me I got a wounds on my whole body and have got stitches over there, he looted 25, 000 Rs. Cash, one diamond ring, one gold chain and damaged my Honda City car which was parked outside the Railway Station. I was not allowed to call my relatives or friends to the R.P.F. Station. Finally my guests which were about to travel informed my family and friends who came to the spot and told him about the matter.

When Pratap Singh Negi came to know that I am a reputed person of the town. I was asked to write an application for the cause of C.P.C. in the pressure, than I was released from the lockup.

Sir from last 28 years I am traveling in Indian Railways and always travel in AC Class, I have paid lacs of Rs. revenue to the Indian Railways.

I would like to say it’s a matter of shame for the department with this kind of corrupt officers and police staff who are for the protection and convenience, and have been appointed by the Indian Railways.

I made complaint to all the high officials of Indian Railways along with Mr. Lalu Prasad Yadav Railway Minister of India by emails and faxes, but no action has been taken yet against the Pratap Singh Negi along with six Constables.

I personally spoke to the office of Mr. Rajiv Mathour Director General for R.P.F. through my cell phone, who even dint bauthor to talk to me, than I spoke to Mr. M.S. Sunil Deputy Director for Central Crime for R.P.F. and brief him about the matter, I was told to speak to Mr. Mehta I.G. for R.P.F. I called to his office he also dint bauthor to talk to me. Than yesterday dated 09/11/2008 I got the cell number of D.I.G. for R.P.F. through net I called to Mr. P.S. Rawal and brief him the matter and I send the email to him regarding my complaint.

I would like to mention one more thing here, when the Cabinet Minister for Indian Railways Mr. Lalu Prasad Yadav is already under the corruption charges for the Fodder Scam in Bohar, how could I expect to get justice from the Indian Railways.

Finally I have made complaint at the Chief Judicial Megisterate at the Rampur District and Session Court.

Today dated 10/11/2008 I have not get back my diamond ring, gold chain and Rs. 25, 000 cash which was looted by the R.P.F. staff at Rampur Railway Station.

Ajay Chawla

Email: [protected]@rediffmail.com

Mobile: [protected], [protected]

P& T[protected]

To,

Sh. Lalu Parsad Yadav
Railway Minister
Govt. of India

Respected Sir,

I am Rovin Singh R/o of Dwaka, New Delhi. I am working in Tehsil Distt Gurgaon as a computer Operator under Haryana Government. I have a valid M.S.T Pass. On 3.11.04 I boarded in train No. 385 i.e. Kalandi Passenger Train (Delhi- Rewari) along with my six friends from Palam railway station. The above said train was fully packed with passengers. The two Guard Bogies were lying vacant (there was not even single guard in guard bogy) and door was opened. Being in hurry, we boarded in one of the vacant guard bogy. Train started moving. We reached at Gurgaon Railway station. There suddenly 4 to 5 RPF personnel caught us with our collar & used very obscene language called BIHARI BHAIYA also and carried out man handling saying that you are not authorized to travel in guard bogy. We requested them that if we are wrong kindly charge the penalty. But do not use obscene language. They did not pay any attention to our request and assaulted us & misbehaved with us. Latter they charged amount of Rs 400/- from each o[censored]s (i.e. Rs 2400).
You are requested to taken disciplinary action against the faulty five RPF personnel who misbehaved & assaulted us.


Thanks & Regards

Rovin Singh

I traveled with my family from Ahmedabad to New Delhi on 1st November by Ashram Express Coach B-1(3 AC) Seats 29/30/32 & 40.
The passengers on Seat 25 was with 2 additional passengers (wait listed) & passenger on Seat 28 was with 1 additional passenger (wait listed).
When I objected to Ticket checker about this over crowding, instead of asking Non-confirmed passengers to get down he ADVISED us to Adjust.This is ridiculous. On top of that the TC told us that passenger on Seat 25 are influential.
Is this the way your railway staff behave.??

Also note that the catering staff in Ashram is charging much higher than recommended rates for Tea & snacks. This you must bring under control.

I RESERVED A 2 TIER AC BIRTH FOR TRAVEL FROM LUCKNOW TO DHARWAD ON[protected]. ACCORDINGLY, I RESERVED FOR THE JOURNEY FROM DHARWAD AND PAID FARE OF RS.1935 & DETAILS OF TICKET ISSUED ON[protected] AT DHARWAD WERE AS UNDER:
(A) BJU-GWALIOR MAIL .. COACH A1 .. BERTH 29 (UPTO JHANSI)
(B) GOA EXPRESS ... COACH A2 .. BERTH 29

THE DETAILS OF PNR & TICKET NOS. ARE AS UNDER:
(A[protected]
(B[protected]

ALTHOUGH, I APPLIED FOR TICKET FROM LUCKNOW TO DHARWAD VIA JHANSI, WHILE ISSUING TICKET, THE CLERK HAD NEGLIGENTLY MENTIONED THE PLACE OF BOARDING (IN R/O GOA EXPRESS) AS H.NIZAMUDDIN INSTEAD OF JHANSI. THIS ASPECT WAS NOT NOTICED BY ME AT THAT TIME.

ACCORDINGLY, I TRAVELLED BY BJU-GWALIOR MAIL FROM LUCKNOW TO JHANSI ON[protected]. AT JHANSI, WHEN THE GOA EXPRESS ARRIVED, I OBSERVED THAT THE BERTH RESERVED FOR ME WAS ALLOTTED TO SOMEONE ELSE. WHEN I ENQUIRED THE SAME WITH TTE, HE SHOWED RUDE BEHAVIOUR AND DENIED ANY SEAT/BERTH.

THIS HAS RESULTED IN LOT OF INCONVENIENCE & MENTAL AGONY TO ME IN ADDITION TO FINANCIAL LOSSES. I AM OF THE VIEW, HAVING RECEIVED THE FULL AMOUNT, A PASSENGER SHALL NOT BE TORTURED FOR TECHNICAL ERRORS OF THE DEPARTMENT.

PLEASE LOOK INTO THE MATTER & TAKE ACTION AGAINST THE TTE WHO RUDELY ACTED WITHOUT LOOKING INTO THE REALTY OF THE SITUATION AND COMPENSATE ME.

i called to railway enquiry on 131 on 1 november at 11.35 pm in Muzaffarnagar (up)to know about train arrival's time but Mr s.p.singh (as per told by him)picked phn n talked badly .he misbehaved with me.he said how can i tell u, why have you called at this time, many more things .

i want you to take some action against him.

I took a 2nd Class AC ticket on North East Express (Train no 2505) going from Guwahati to Allahabad on the 11th of October, 2008. My ticket number is 64387164 and PNR number is[protected]. I paid Rs.1466 for the ticket. Due to some problems, my ticket was downgraded to 3rd Class AC. The ticket collector told me to get a refund from Allahabad station.

On 22nd October, I went to Allahabad station to get a refund for the ticket (the difference of the cost between the 2nd class and 3rd class ticket). I went to the booking counter and they told me to go to the reservation counter. After waiting in line for over an hour, I was told by the person in the reservation counter to go to another booking office. I then went to the office and the person told me to meet someone in another booking counter. The guy inside that counter told us to go to reservation counter. I stood in line for a long time and when I finally got to the front, I was told to go to yet another counter. I then went and stood in line for a long time and when I finally got to the front, the person told me to go to the booking counter where I had previously gone. The person told me that he will not refund me the money because I was too late and should have gone earlier.

I got fed up at this point and went home. Are they telling me the truth or just trying to frustrate me? What should I do to get my money back?

I HAD REACHED THE KANPUR RAILWAY STATION WITH MY FAMILY (WIFE AND 2 DAUGHTER)TO CATCH THE 2302 DN KOLKATA RAJDHANI EXPRESS ON 29TH OCTOBER 2008.
THE TRAIN WAS SCHEDULED ON PLATFORM NO 6. SO WE ALSO WAITING ON PLATFORM NO 6 FOR THE TRAIN. BUT SUDDENLY OUR TRAIN REACHED AT PLATFORM NO5 WITHOUT ANNOUNCEMENT. (PLATFORM NO 5 AND 6 ARE NOT JOINED PLARFORM)
WE ARE LUCKY TO CATCH THE TRAIN AT THE LAST MINUTES BY RUNNING WITH HEAVY LUGGAGE WITH SOME ACCIDENT WITH OTHER PASSANGER.

NOW MY QUESTION IS IT RIGHT TO CHANGE THE PLATFORM OF RAJDHANI EXPRESS(VIP TRAIN) WITH OUT PRE ANNOUNCEMENT.
WE ARE LUCKY TO CATCH THE TRAIN BUT MANY OF OUR COPASSENGER COULD NOT CATCH THE TRAIN.

I HAVE ALREADY MEET THE STATION MASTER AND ANNOUNCEMENT INCHARGE(MR MISHRAJI) REGARING THIS MATTER. BUT I DID NOT GOT
APPROPRIATE ANSWER.

SO MY REQUEST TO RAILWAY MANAGEMENT TO TAKE ACTION REGADING PLATFORM CHANGE ON THAT DAY WITHOUT PRE ANNOUNCEMENT.
I THING IT IS REQUIRE TO KEEP FAITH ON RAILWAY.



DATE[protected]NITAI CHAND BAG)
PNR NO[protected]PASSANGER)

I had booked ticekt for my family on 21.10.2008 from Secunderbad to Lucknow for dated 28.11.2008 vide Transaction ID no [protected] under PNR no [protected] which is sent through you vide courier no[protected] dated 21.10.2008, but till time ticket is not delivered at our home.

Regards...
K K Mishra

Honourable Sir,

I am a resident of Kulpahar (Dist Mahoba, U.P.) and a Doctor by profession. I have been traveling through U.P. Sampark Kranti, Train No. 2447 quiet frequently. All the time I suffered with lots of problems here at the railway station kulpahar because of the Railway Employees of different Cadres like Station Master and Running staff of the train i.e. the conductor of the A.C. Coach and the attendant.
Sir, Kulpahar is the Tahsil Headquarter of Dist. Mahoba having a Population of around 40 -45 Thousand along with the Biggest Missionary Church of the area. The station is on the other side of the town. We the resident of whole area wants the platform on the town side which is already sanctioned since last 16 years. Kindly notice.
Sir, This time that is on 29th of October I was traveling with a E.Ticket, PNR No.[protected] From Kulpahar to Nizamuddin in A.C. 2 tier. I requested on behalf of the co travelers traveling towards delhi after holiday, to ASM kulpahar to manage the Jhansi –Banda Passenger train(train no. 215 down) on the Main Line as it was coming before to U.P.Sampark Kranti ( as this is a single track section and crossing takes place on stations only) so that train no. 2447 may be taken on the loop line for the convenience of the reserve passengers. But the ASM ignored it .It created
lots of nuisance with the passengers having reserve tickets in finding out their different reserve bogies. I being a cardiac patient along with my pregnant wife did
faced the same. The Major Problem I faced was the behavior of the Conductor Mr.S.K.Gaur and theAttandant Mr.Babulal who did not open the door although we were shouting outside with our tickets, telling that we are a bonafied passenger of the A.C .2 Tier. He opened the door and shut it again. Then when the train was just about to move both of them discussed something and finally opened the door .It was a risk on my life in boarding a running train while standing between two trains .Please also note that the train staff was drunk at that time.
May I pray you to have an amendment for the important trains to be taken on the platform only specially in night hours .Sir, unfortunately it is not the first time when incidences like this happening, almost all the times we face the same problem.
Several times the big authorities like DRM and other were requested by the public to manage the same . This time also I longed a complain in train’s complaint book & with station suprentendent at Nizamuddin rly station copy of which is with me.

Kindly do the needful as it is being repeated again and again.

Dr. Aditya Prakash Verma
4378 – B -5 & 6
Vasant Kunj
New Delhi 110070
Mob. No.[protected]

Dear sir
i don, t know some one will take action against this misshaping or not but i want to make it clear the incident was so much shocking that i can, t abide that and i will cross my limit to give proper result for the corruption of Mr. P K Tiwari(TTE).
this incident happened on 24th of October before the occasion of diwali.i was coming to lucknow by Kaifiyat express(train no: 2226).i was having reservation by irctc but waiting list number 9.my two friends were with me 2 seats were confirmed and one was waiting.we tree guys were using 2 seats only.i was waiting for TTE for confirmation of seats.but at 2 am mr. p. k. tiwari came and start talking rudely that your ticket is not confirmed and you can, t stay in sleeper compartment.He said GAVE ME 200 RUPEES then i will permit you to sit in this sleeper coach.i was shocked i was also having ticket but he was asking for 200 rupees as a bribe.i request many times this is wrong but he was not ready to hear me after that i denied to give him bribe then he said now you will have to pay 210 fare and 250 penalty and started crying rudely.I note down his name and give him 460 rupees again to sit is sleeper compartment he said"" agar chup chap 200 de diye hote to aram se chale jate"" .Any way i don, t believe o offer bribe.But tell me onething i paid 275+460=730 rupees from nizamddin to lucknow.
MY PNR NUMBER:[protected]
my CELL NUMBER:[protected]
traine number: 2226
from nizamuddin to lucknow.
NAME OF TTE: P. K. Tiwari
Date of ourney: 24th oct
i know TTE show their monopoly in Trains.Is everybody is sleeping in railway department.This is the case of exploitation not only for money but also for my reputation .I request you please take action against him or i will go court for this misshaping.please take care of your citizens if you are not blind and handicapped.i am waiting for your quick and affirative action.

Thanks & regards.
Hari Shanker Tripathi
[protected]

I am a frequent traveler by Indian Railways.The complaint is for the date: 29th Oct, 2008, my PNR no. [protected]. Place: Nangal Dam Station (NLDM).

I got e-ticket done through irctc and my seat was confirmed as C-1/73 (AC) in train Jan Shatabdi Express(2058) from NLDM to NDLS.

The boogie C-1 had only 70 seats and it was a fault with irctc or the Railways. The booking supervisor on the NLDM station misbehaved and harassed me so much. He had already seen my name as confirmed in the chart yet he said that I have typed the ticket on computer my self and have brought it here for refund. Blamed me for forgery and also said that I may not get a seat at all.

Is this the way, female passengers are to be beleaguered and besieged by the railways staff. Who is to take responsibility for it? Is this the treatment to be given to a passenger who is traveling via a confirmed seat?

Kindly take it into consideration.

Otherwise I shall have to lodge a complaint in consumer forum or media.

Gold ornaments to the tune of Rs. 2, 00, 000 Approx. (Rupees Two Lakhs) have been stolen from my suit case as I had gone to Mumbai for celebrate Durga Pooja. I boarded the train at Panvel (Navi Mumbai) in Sampark Kranti Express (Train No. 2653) vide PNR No.[protected] for New Delhi. Probably this theft might have taken within Nizamuddin and New Delhi Railway station as three-four persons entered in the compartment at Nizamuddin Railway Station and they asked that the train will stop for two minutes and keep your luggage ready at the Gate. They encircled my wife and mother-in-law. No other valuable is found to have been stolen except the gold ornaments.
Therefore I have lodge my complaint to Police Station: Railway Station, New Delhi under IPC Act 1860
I hope somebody will be able to bring this control and the staff who are involved are brought to task

G.K.Mukherjee
[protected]
[protected]
Minto Road, New Delhi

This complaint is regargding the railway station at Gandhidham. When ever the morning train is arriving the Station master is allocating it to 2nd no platfrom. Instead it must be allocated 1st no platform.

The passenger face lot of difficulties they need to walk a lot and carry their luggages . Even there are not enough number of coolies available on the platform.

Last time when I when into station master room and inquired why the train was allocated to 2nd no platfrom even if the 1st no platform was empty. They don't have any valid reason for this, just said that the respective train is dedicated to 2nd no platform only.

Come on this is ridiculous railways are running trains for the facility of passenger and not to harass them. Just because of some stupid station master who has decided not to allocate morning trains to 1st no platform even if it is empty.

In my opinion this must be changed immediately so as to facilitate passenger from walking long distance on platforms. Subject to availability of empty platforms.

Kindly take strict actions against the same.

Thanks & Regards
Nitin chagla

Indian Railway dont know what punctuality is? Hundreds of man hour is lost in waiting for the trains. Generally wrong information is given at the enquiry counters. Misbehaviour by the Railway staff is common. People fear to enquire.
Announcement of late running is accompanied with a phrase " Inconvinience caused to passenger is regretted". I think as per Right to information every passenger has got right to know the cause of late running of trans so I request the railway authority to inform the cause of Late running of the Trains in there announcement. Most of the late running of the train is due to negligience of Railway Staff and the protection by the act.

I travelled from Madurai to Chennai by Pandian Superfast Express on 18/10/2008 by 3-tier sleeper class. I have few points with respect to recently introduced 3-tier in side berths. I hope Railways take required action to take care of the same.
1. No more sitting is possible in the side lower berth.
2. The middle berth comes right at the middle of the window and hence opening or closing window is a problem. If it is raining, by the time one realizes and closes the window, the lower berth would have got totally wet (I had this experience).
3. Side middle & upper berth hardly get any air from the fan because the window is blocked and is available only to the lower berth
4. Fan & Light switches are not visible and they are behind the middle berth. If one has to operate the same, the passenger in the middle / lower berth has to be disturbed. Imagine a lady sleeping there and you try put on / off light / fan there is every possibility of hand landing up in a wrong place and could cause an embarrassment to all
5. Reaching upper berth is real challenge. Your head will certainly hit the light fitting or fan cover and you cannot help it. Only children below 12 years can sleep in the upper / middle berth.

I really doubt the person who suggested this has ever travelled by train or must be an official who only travel by 2nd or 1st AC compartments. It is horrible. In fact quite a lot of other passengers also shared the same concern and they really go hard on TTEs. What can the poor TTEs do on this?

I request the Indian railway authorities to evaluate this from the point of passenger convenience and not just from the point of increasing revenue to Railways.

Dear sir,

I have not received any communication from your end till date even after my reminder. I once again request you to please expedite the reply.

REGARDS,

H.C.Pandey


Note: Forwarded message attached

-- Original Message --

From: "H.C. Pandey" <[protected]@rediffmail.com>
To: "reservation . Delhi" <reservation.[protected]@gingerhotels.com>
Subject: Fwd: Issuing of not- sought railway tickets by Rudrapur city Reservation clerk







Dear sir,

I regret that i have not received your reply till date. Kindly expedite.

H.C.Pandey

Note: Forwarded message attached

-- Original Message --

From: "H.C. Pandey" <[protected]@rediffmail.com>
To: reservation.[protected]@gingerhotels.com
Subject: Issuing of not- sought railway tickets by Rudrapur city Reservation clerk


H.C.Pandey
Sr. Manager(Projects/Quality/Maintenance)
C.F.P./ B.H.E.L., Rudrapur-263153
Distt. Udham Singh Nagar (Uttarakhand)
Tel. No.[protected], [protected](M)
Fax No.[protected]






Dear sir,

I have to bring to your kind notice that I sent my person to Rudrapur City Reservation Counter on 3/10/08 with the duly filled-up Reservation forms by me for my family's forthcoming train journeys by II sleeper as detailed below:

(a)For dated 14/11/2008- from Rudrapur City to Lucknow - 2 Births
(b)For dated 16/11/2008- from Aishbagh, Lucknow to PantNagar - 1 Birth
(c)For dated 21/11/2008- From Rudrapur City to Lucknow - 2 Births
(d)For dated 23/11/2008- from Aishbagh, Lucknow to Pantnagar-1 Birth

The booking clerk instead of booking required no. of births for the above (a)2+ (b)1+ (c)2+ (d)1 = 6 nos of birth, booked 8 no.births. When my person came back with the tickets this descrepancy was noticed by me. As I incurred a financial loss of Rs.364/-, therefore I immediately rushed to Reservation Counter. The same booking clerk was present on the counter. When I brought the descrepancy to his notice and requested him to return the excess amount by modifying the tickets as filled- up by me in the Reservation Forms, he asked me to get cancelled the extra 2 tickets issued by him. I did not agree to it and argued with him that why shall I bear the Cancellation Charges due to his fault. He did not agree at all and finally I was constrained to tell him that in case he does not modify the tickets at his end, I will complain to the Higher Authorities of Railways, against which he said " You go to Railway Minister. Mera woh bhi kuch nahin bigad sakta hai" Finally I had no option except to leave the Reservation Counter.

I am bringing the matter to your kind notice with a request to please arrange for the refund of Rs. 364/- to me charged by the Railways due to the fault of Reservation Clerk at Rudrapur City.

The PNR No of tickets are as following serial wise:

(a[protected]
(b[protected]
(c[protected]
(d[protected]

Thanking you.

Yours sincerely,

Hem Chandra Pandey
Address: HIG 9 Avas Vikas
Rudrapur, Distt. Udham Singh Nagar ( Uttarakhand)
Pin code-263153
Tel. No.[protected] Mobile- [protected]

my name is Harjaram A prajapat
My mobile no. [protected] &[protected] (CUG)
Y account No.[protected] &[protected]
A representative of airtel Name Hiren, His mobile no, [protected] has given me these connections committing following lines.
1. he didnot show me any paper of tariff plan of airtel company. He totally deal verbaly.
2. He said, that you will be charged 202 as rental per month & you will get 200 minutes free.
3. If you will not use the phone you will get bill amount nil
After 1st bill of mobile i notice that the bill is not as per his commitment. then i contect to Mr. hiren .
Mr. Hiren said that
4. He should get it orrected through his boss.
5. If it should not be done by company he should give a cheque from his account to pay the bill.
6. I request him that i cannot afford this bill so please disconnect my connection, He promise to me to do so.
I couldnot get not a single apportinuty which was committed by Mr. Hiren
Mr. Hiren misguide & Mispleaded me & give me this connection for his personnel interest.
Now i am getting calls from Airtel for payment. While i have paid my acual uses amount keeping in hand the disputted amount
I requested to costumercare to disconnect my connection so that further charges couldnot be levied on me but no one had listrn my problem, My connection is still live . i requested to solve the matter but no action was taken till date.
The airtel company is doing his business through the persons having no responsibility. They got there target making fool to the costumer, They hand over the costumer to the ompany & then company will any how got the payment.
I talk several time to the executives of compamy & i found that no one says that Mr. Hiren is on wrong path, He may do so. I can say with confidence that the company knowingly doing so, only aiming to increase the no. of customers.
I request that remaining bill should be recover from Mr. Hiren. Thats over.

Me & my wife travelled by 2301 Calcutta Rajdhani Express on the 6th of October 2008, from Howrah to New Delhi, by AC-3 Tier, coach no. BE-1, holding confirmed tickets, (PNR[protected]. Our seat numbers were 8 and 24.

There was a group of 8 members, travelling in the same coach (i.e. BE-1) on the same date (i.e. 6th of October 2008), by the same train (i.e. 2301), who had only two confirmed berths, berth number 3 and berth number 4. The six other members were holding waitlisted tickets. Before the train started from Howrah, there was an announcement over the public address system inside the train that passengers whose tickets were not shown as confirmed after preparation of the chart were being requested to get down from the train and not to occupy berths/seats reserved for passengers holding confirmed tickets.

However, after the train started, this above mentioned group of 8 members continued to travel in the train in spite of holding only two confirmed berths. The TTE inspected their tickets and did not raise any objection in this regard. Rather, the TTE suggested that the 6 additional members holding waitlisted ticket adjust themselves in the seats along with other passengers and continue their journey to their destination. These extra waitlisted passengers were provided with full catering services and bed linen by the pantry staff and coach attendant respectively. Though I held a confirmed seat (no. 8), I could not sit on my seat comfortably as these excess passengers were occupying my seat. I was very surprised when I saw the TTE visit the coach just before the train reached New Delhi station and enquire these waitlisted passengers whether they had a comfortable journey or not.

I was extremely dis-satisfied as my journey was very uncomfortable. I raised objection and demanded for the Complaint Book, first from the Coach Attenadant. The Coach Attendant never took any interest in my verbal complaint. Instead, he asked me to talk to the TTE. Next, I asked for the Complaint Book from the TTE. He too ignored my verbal complaint and did not give me the Complaint Book, even though I demanded for the same to be obtained from the Train Superintendant.

My complaints are, how can excess passengers, holding waitlisted tickets be allowed by the TTE to travel in the most prestigious train like Rajdhani Express ? How can waitlisted passengers avail of free pantry services and bed-linen while travelling in such a prestigious train ? And, why as a genuine passenger, holding a confirmed ticket, was not provided with the Complaint Book both by the Coach Attendant and the TTE ? Why did I have to travel uncomfortably, inspite of holding a confirmed ticket, my seat being occupied by waitlisted passengers ?