Indian Railways Complaints & Reviews

I was travelling with my family fron Bhubaneshwar to Kolkata via Cape -Howrah Exp Train no. 2666 on 12-Oct- 2008 in 3 -Tier A.C. and had confirmed tickets with berths as B1 - 1, 2, 3, 5, 6 and B2 - 64. As there wee two coaches, with the permission of T.T., I exchanged the berth of B2-64 with B1- 40 og Mr A R choudhury. On requesting the attendant - named L Kumar of the coach to provide the Bedsheets and Blankets, he not only misbehaved but also did not provide the same. First he went missing from the coach for 2 hours and the when he came back, he said the T.T.has to come and tell him and then only he shall provide the same. Please note that I was already not well and suffering from cold & influenza and because of this, my sickness got aggravated.
Requesting to take action against such attendant who do not know how to behave and instead of serving people - try to act as if they are doing a favour. and cause inconvenience to travellers. PLease NOTE THAT I WAS NOT PROVDED ANYTHING ULTIMATELY.

Bettia raiway cycle stand is charging Rs4 for motorcycle insteed of Rs.2.

From
Permanent Residential Address: Official Address:
N.Nagaraj, N. Nagaraj,
1-428-8B, Malavya Nagar, Asst. General Manager(Accounts),
GUDUR (JN), IDEB Projects (P) Ltd.,
Nellore Dist. A.P 11th KM From Nabha to Malerkotla
PIN: 524 101. Road, Galwatti (PO), NABHA,
(Mobile No. [protected]) Dist. Patiala, Punjab State.
E-mail ID: [protected]@rediffmail.com PIN: 147 201.
nnr.[protected]@gmail.com Tel No.[protected] /52,
Fax No.01765 – 276853.
E-mail ID: [protected]@idebinc.com
[protected]@rediffmail.com

To
The Station House Officer,
Railway Police Station,
NAGPUR.
Sir,
Sub: Lodging of complaint against theft of my suitcase.

I was traveling in train No. 2646/ERS MILLENUM EX from H. Nizamuddin to Gudur (Jn) boarded the train 0n 7th October 2008 under PNR No.[protected] in coach No. S-5 Seat No.17 (lower berth). The e-ticket was booked through e-mail- IRCTC. I lost my old suitcase, branded “ASIM” with light cement color, uncovered which was chain locked to the handle with the hook beneath my lower berth and it contained the following main and important items/articles apart from other things kept in it as per my remembrance is concerned:
1. Three pairs of pant and shirts
2. Three new banians
3. My bank passbook of State Bank of India, Nabha along with cheque book
4. ICICI Bank, Patiala, Punjab, cheque book
5. About 18 loose cheque leaves of Punjab National Bank, Dausa (RJ), Rajasthan.
6. Our company (IDEB Projects (P) Ltd) related original and photo copy documents viz: General Power of Attorney and agreement and some TDS certificates.
7. Books and original CDs relating to my personal laptop of DELL company which were given at the time of its purchase.
8. Original Tally installation CD which was given at the time of purchase of the software.
9. My medical file ( Diabetic Clinic, Dr. S.Sathyanarayana Murthy, Pogathota, Nellore) containing doctor’s prescriptions, test reports and medicines purchased bills etc.
10. Small books and papers, files etc.

The above are the main articles among other things which were kept in my suitcase. I presume and after considering the views of my co-passengers in the compartment that my suitcase was stolen during midnight sleeping time between Nagpur and Ballarshah stations by cutting the steel chain fastened to my suitcase. But unfortunately, I have noticed that my suitcase was lost after a few minutes, after crossing Vijayawada Railway station. I was advised by the concerned TTE to lodge a complaint at Gudur (JN) railway station addressing to Nagpur Railway Police Authorities.

It is not out of place to mention that another co- passenger by name Mr. Abraham V. Daniel (his mobile No. [protected]) who was traveling along with his family in the same train in S-7 Coach, Berth Nos. 37, 39, 40, 47 &48 and his suit case was stolen in the similar circumstances during midnight between Nagpur and Ballarshah stations by cutting the steel chain fastened to the suitcase.
It shows that there is serious security lapse on the part of the Railway Police. However I hereby request to take suitable steps to recover my stolen suit case and kindly intimate to my above address and to my mobile No. [protected] immediately for which act of kindness I will be ever grateful to you and your department.

Thanking you,
Yours sincerely,


N.Nagaraj.

Date: 08.10.08.

CC:

1. The Station House Officer,
Railway Police Station,
Vijayawada With a request to interact with
2. The Station House Officer, Nagpur Office to recover stolen
Railway Police Station, Suitcase
Gudur.

My parents are scheduled to arrive at 4 am on[protected] at howrah station (Kolkata) by train no. 2840. So at first I tried and called the automated Train arrival and departure service no. i.e., 1331/1332. But it said that the train has already arrived. Then I called up the manual enquiry of the howrah station new complex where after many rings a lady picked up and said a reluctant "hello howrah station enquiry". When asked about wht was the arrival time of the train she said "please call after 1 o clock". When I asked what was the scheduled time she said 4 am and hung up the phone before i could say another word. So i would like to launch a complaint against the reluntancy of the enquiry staff to offer information to the customers which causes a lot of problem to us.

I have made a ticket from Agra to chennai of third AC on 12/05/08 for journey date 16/06/08 of Rs.1673 for train No. 2612 and My transaction id is Transaction ID [protected]. but i have to cancel this ticket one day before the journey date due to some reason but whenever I tried to cancel this ticket, communication failure appears on the screen and the ticket is not canceling and the other ticket of same date of less amount is canceled then immediately I went to station but they said that they can, t do any thing in that case and told me to call on the no given on the net. Then I call on all the no but no one recieves it and every time the call was put on hold and cut down after some time and around 200rs was wasted on call and I can show you my bill details. Then I file tdr on 27/06/08 for which my reference no is 126832.0. And after three months of long time they are refunding me only 824Rs out of 1673..

Sir,
We two person have booked a rail ticket from Dhanbad to secunderabad in 3 AC class.The journey includes the combination of two different train i.e 2340 DN and 8645 UP. We have completed the journey from Dhanbad to Howrah by 2340 DN.The train reached at Howrah at 13.18 hrs, while its sheduleed arrival is 10.21 hrs.Due to late arrival of Coalfield Express 2340 DN at Howrah, next connecting train East Coast Express 8645 UP left the Howrah hence we could not caught the train.In these condition we forced to canceel the onward train of Howrah to Secunderabad.
Then we filed a TDR NO: 125820 on dated 13.06.07 at Howrah station.It is more than a year we did not get any refund from the Railway.Urgent attention required for refund please.

DETAILS OF JOURNEY:

Date of Journey: 13.06.2007
PNR NO: [protected] (Howrah to secunderabad)
[protected] (Dhanbad to Howrah)
Class: 3 AC
Cost of Ticket: Rs 2686.00
TDR isuued from: Howrah
Nearest Station: Dhanbad


( Hari Ranjan Singh)
Technical Officer,
Department of Geology,
ISM University,
Dhanbad- 826004
email: [protected]@yahoo.co.in
Mob: [protected]

Respected Sir,

Please proide the menu card of all food items in AC coaches of all trains.Other wise providers are demanding more.

Following trouble we faced in 3rd AC Coach No. B-1 in SABARI Express, Train No:7229

1. Providers charged 40Rs for a single Dosa.Hence Please Display the Menu Card
2. No 3 pin plug ponits are working for Mobile Charging
3. No security guard

Request you to take necessary action so that passengers would not face these type of problems in future.


Regards,
Ch Vijay Kumar
PNR No: [protected]
Mobile No: [protected]

This is regarding E-ticket conformation in A.P. Express on 28-09-08.
My name is satyanarayana I have reserved E- ticket on 19-09-08 one ticket from Sc to NEW Delhi. It was in weiting list 75 on boarding date it came to 25 so i could not able to travell by reservation I buy general ticket and I have travelled in general.
but one of my friend He booked E-ticket on 26-09-08 for same train and same distination, his ticket is conformed his berth no is 36 B1. I have writen a mail to Indian railways regarding this but they are not giving reply. how can I get jestice for this kind of problem.

Many times when i want to print the ticket of the already booked ticket, the site does not open. In such cases it becomes very inconvinient and not sure of what to do. The print out of the same should be sent in the mail along with the payment details

- Kiran

Recpected Sir/Mam,
I had given a complain few days back that i have not got my parcel, and railway is not taking any responsibilty for it.I would like to tell that i have got my parcel but all my material is damaged and is desstroyed which is of no futher use. When i complained regarding this no body is taking responsibility. So who is responsible for this damage??? whom should i blame?? where should i complain???
I hope w response from your side.
Thank You

IRCTC

By mayank jain, a few seconds ago | Country: India
Railways is now not for the general people.they are now the hot pockets for the some MNC.

Railways has declared from now
1.only packed food would be avaialble at the railway station.

it means now a middle class family can't take meal at railway station
as packed food is
(a) very costaly
(b) packed food is not fresh one


so just becoz of the monopoly of railways a simple man would have to
be hungry, this is ridiculous

2. there would be no cooking at railway staion

(a)Think about the employment of thousands of vendors at the railway
station.now what would they do?

But who cares?

(b) Every place has some speciality like PETHA OF AGRA
now after some time people would forgot all these things

(c)and the people would take JUNK FOOD

3. NOW the railway would allow only two water bottles at railways
(a).kinely (b). aquafina
(a) if railways not allow aother water bottles which have ISI MARK
then why indian Government provide the ISI MARK.
(b)just becoz of the monoploy of big mncs indian people is forced to
take things which is not right

NOW TELL ME WHEATHER THE RAILWAY IS FOR GENERAL PUBLIC OR FOR THE HIGH SOCIETY

Sir,
I am posted as Senior Pediatrician consultant, in a Govt.Hospital, K.P.M.Kanpur and I am at the verge of retirement.I went for "TATKAL" reservation from LKO-PUNE Exp. on 17-06- 08 at 7A.M. over the Cantt. side reservation window which was unmarked but was beside the window no.859.Now.at about 10 mints to 8, Madm.P.Dixit came and atarted the preparations for reservaton.During the whole 10mint's time she noticed many a time that I am at no.1 on the window although the que was growing further.Now exactly at 8A.M. as she lifted her head an young agent behind me thrust his hand from my back and shouted that he was first .As, he was an agent and a regular visitor and 0fcourse, must be obliging her, she took his form first.When I objected, she shouted at me very rashly and said "I know, who is first in que, keep quite otherwise I will throw your form.I had no option but to say o.k.do his reservatoin first .She did his reservation first and so I lost mine instead of waiting there in que for the last one tiresome hour for my age.
I therefore, request please to take some sten action against Madam.P.Dixit so that so that senior citizens may not to be put to harrassment and humiliation.I hope sir, that you will definetly take some action to weed out such elements who are gnawing the railway's reputation.Please also do some thing to break away the nexus of railway staff and agents.Be it known to you sir thatthe Dainik "HINDUSTAN"has revealed the so called nexus between the two in it's to-day's editioni.e.18-06-08. Thanks.
Sincerely--
keshav

I booked an e-ticket through irctc and the pnr number of the ticket is [protected]. I initially booked 4 tickets and later on i cancelled one out of 4. Today when my parents were traveling through the ticket, a TTE came and said all the 4 tickets are cancelled and the money has been returned to the card. When i checked the pnr status online it showed me that 3 seats have been alloted to my parents(couch SE1 and seat # 57, 58, and 60). I spoke to TTE through mobile phone(which my parents were carrying) and he said all the tickets are cancelled. I said please check in the chart and he said "I have given those seats to some one else and if i have some vaccant seats then only i will give seats".

I paid the full amount whatever i was suppose to pay then how you guys can trouble passengers.

I called up 139 and explained the whole scenerio and asked them for an immediate help but they said they are help less.

Respected Sir/mam,
I we are running our school and we carry school materials trought train. This time when I was travelling from LTT (MUMBAI) to TALCHER(ORISSA), I had booked my parcel in lugage, my reciept no is-B 726474, B-726582.When i reached my destin that is Talcher, i asked for my parcel but i was said that the door is unable to open and you can collect your parcel from Bhubeneshwar the next day. And the next day when i approched for my parcel i was again sent back telling that it is misplaced and they are not responsible for it. They are now asking us to wait. FOR HOW LONG SHOULD WE WAIT? AND WHEN WILL WE GET OUR PARCEL? When we asked for any contact number they denied, our place is 25KM far. Do we need to go every day in search of our parcel? We are now asked to go Bhubeneshwar for further enquery of our parcel. IS THIS THE FACILITY GIVRN TO THE CUSTOMERS??? We were asked to approach CBO(CHIEF BOOKING OFFICER), we did so but he is also on leave from Wednesday to monday and it is said that no other person can help us. So till how long we have to wait? is only one person to look at our problem?is this a manner to behave with customers?
We are waiting for quick response to our this complain.
THANK YOU

To,
General Manager/Operations,
Indian Railway Catering & Tourism Corporation,
9th Floor, Bank of Baroda Building,
16 Parliament Street,
New Delhi - 110 001.

SUB: DELAYED IN RECEIPT OF BIKE
My self OJAS.K.MEHTA, I had booked my motorcycle to be dispatched from Baroda Railway Station (BRC) to Mathura Railway Station(MTJ) on 20th August.08. The Receipt No. is P960377 dated 20/08/08, which is sent to Mathura by Firozpur Janta express (9023 dn.) on 20.08.2008, Coach No. 977270 (SLR), I have received this information from Vadodara railway parcel department.
But it has not reached it’s destination till date. I enquired at Mathura Railway Station (MTJ) Parcel deptt. Several times for last 27 days. They are indifferent towards the arrival of parcel. I gave them photo copy of my receipt and my mobile no. on my first visit, but during last 25days they never called me even one time during last 27 days I personally meet them more than ten times. Whenever I asked them about the where-about of my motorcycle they are just saying the same thing all the time we search for your vehicle and we inform you when your vehicle come.
I am working at I.O.C.L and I don’t have any vehicle and is far from my place and it is not possible for me to go Railway Station frequently and there is no system of communication through telephone from out side parcel office. Once I enquired to Deputy Station Master but he is not even to listen me and I am surprised by his reply he told me “why should I help you, I am not here to help you?” then I have to remind him that I am your customer I use your services,
I told him that it is not possible for me to come here frequently because it is far from my place and it affects my job, then he told me then what should I do???
No manner’s to talk with passenger by Deputy Station Master. I want a clarification from your side whether “Passenger query (complaint) is a time pass for railway?”
It has been more than 25days now. But unfortunately it is not delivered to me till date. I have several times enquired about this to railway authorities.
I am suffering much problem to non receipt of the same.
Here I attached photo copy of my receipt and I will be seeking favorable reply from you. I may be compelled to take legal action.
And finally after much harassment I got my bike exactly after one month on 20.09.08 that day I find flood light glass is broken and two side lights are also broken this is how INDIAN RAILWAY manage customer goods and earn profit.
One parcel office staff Chaubeji told me iwill call you when your bike come he called me on 20.09.08 and I have to pay 50 Rs. As damarage charges as they told me the was arrived on 18.09.09 but he called me on 20th, and at that day he is not even to listen me not even the Chief parcel supervisor.

OJAS.K.MEHTA
Mobile No:[protected]
Phone No. (H):[protected]
(O):[protected]
e-mail id:www.[protected]@hotmail.com

The menu on the railway site shows very low prices for their catering services but as and when we travel we have to pay atleast double for food. On complaint they say they dont have a menu and even the T C dosent help. On asking for complaint book they say they dont have it.

I was traveling from yestanpur to Jhansi by Karnataka Sampark Karnti Exp. on 27.09.2008 with waiting list ticket T.T.C. Mr. Ambar T.T.C. no - 594 had asked Ripees 300 for confirmation of seat but I did not give He burgen to me came down to Rs. 50 but I denied and he also refused to allot seat to me and infront of me he alloted many passenger with taking maney. kindly take action for the taking brivef.

sir,
i had a very bad day... today... i dont know whom to blame... off course... finallly came to the conclusion that it was my fault for not having booked my tickets in advance. But would like to highlight some few stunning and shocking things observed by me ...
sir i came to the platform of Guwahati Railway Station ...at around 05:05 am since i had to buy the tickets for Jan Shatabdi Express upto Dimapur along with my family. I was shocked to hear that the counter clerks announcing that the tickets are exhausted... I went to all the counters begging them for the ticket as i had to attend my office in diphu... it was very urgent... but to my dismay, evryone refused... saying that the tickets are over... even i could not get a waitlisted tickets... by that time it was around 05:40 am...dissapointedly i was talking with my family, when a porter approached me and asked me to come to the corner... One gentlemen came from inside the booking counter and asked me to fill up the requisition slip and give it to him along with Rs. 1000/- ( Rupees One Thousand Only), where as the original ticket cost is Rs. 102/-.. I was shocked to hear that and i refused for the 4 tickets and instead asked for one ticket 4 me so that i dont miss my office.. I was shocked to see him get the ticket within 10 minutes and that too the ticket was printed at 05:51am... Whatever, i rushed for the train at platform no 4 and took my family also comprising of my elderly mom, my wife and my niece thinking that the Ticket Collector may help me get tickets for them as well... I approached one of the T.T.E and he said u may get but u have to pay around Rs. 367/- thats twice the fare from originating to destination station plus some penalty charges normally implied for travellers travelling without tickets. But I was shocked further to see that the T.T.E was giving hand to hand tickets.. aorund 10 to 15 tickets... he issued from the platform itself that way...
Now my simple question is that ... WAS THE TICKETS REALLY EXHAUSTED AT THE COUNTERS OR ALL TICKETS SOLD OUT...IF SO HOW COULD I GET A TICKET AT A HIGHER PRICE????????? AND HOW COULD THE T.T.E ALSO ISSUE SUCH A NO OF TICKETS IF THE TRAIN WAS FULL BEFORE VERIFYING THE BOGGIES... .

Sir, i managed to reach my destination but i had to leave my family in the platform and they came later via Jorhat Special Express Train at 2:30 PM. I request you to kindly look into the matter and see that such incidents dont occur anywhere in India...

Thank you...

I tried to book tickets from CST Mumbai to Dharmavaram Jn for me and my wife on 24 th May, 2008 for Journey on 7th July 2008 on your website irctc.co.in.We both being Sr. citizens I requested to allot lower births for both o[censored]s since there were 38 births(out of total 46 births in AC 2 tier coach) available at the time of online booking.Payment was made through my credit card.I received message of failed transaction.I enquired on IRCTC phone no. and was informed that failed transaction might be due to communication error.I tried again with request to allot at least one lower birth.Payment was made but again there was failed transaction msg. though my credit card a/c was debited twice.
At Third time booking attempt I did not ask for preferential allotment(ie any lower birth) and the ticket was booked with allotment o[censored]pper births for both o[censored]s whereas your website clearly states that a Sr. citizen is preferentially allotted lower birth when available at the time of booking.

I fail to understand that why I was allotted upper births, though being sr.citizen and availability of at least 6 lower births at the time of booking.

All my communications(4 e-mails) with IRCTC failed to explain the reason of faulty system and they have disowned their responsibility.

I hope to get satisfactory reply from you.If you can not, Please give me the name address of authority which can..

--
ardesai

Dear Sir

My name is Manish Arora i was travelling from delhi to renukoot by Jharkhand Swarna Jayanti Express with a ticket status RAC seat no 15 Coach No S 10.The official incharge for the coach was Mrs Shiyana Begum travelling from Delhi to Kanpur my PNR No was [protected] ticket no 35688494 there was more than 7 seats empty inthe coach as per rule the emty seats has to be given to passengers having RAC status but the official on duty has allotted seats to the persons carrying general tickets by taking bribe.
I requested her to allot me seat as i was suffering from fever still she asked to pay me 200 Rs.for the seat the whole night i have to suffer because of her.

I need help from your side waiting for your earlieast responce

Thanks & Regards

Manish Arora
Main Road Hindalco
Renukoot
Dist Sonebhadra 231217
Mobile No [protected]
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