Indian Railways Complaints & Reviews

Respected sir,
Recently I travelled from Howrah to Kathgodam and back in Bagh exp 3020/19. The time taken by the train is too much for the distance covered. Its slow and stopping at lot of places unnecessarily. for eg departure time from Jamtara is 0615 hrs and arrival time to next station Chittaranjan only 14 km away is 0734 hrs. I would request you to look into the matter to curtail the travelling time, because its the only train connecting Kolkata with Kumaon region. this will make the train more popular with the tourists as well as other passengers.
Sincerely yours
Dr. Abhijit Chowdhury
P-48 Motijheel av
Kolkata 700074
Phone-[protected]
[protected]

Hi,

This is really surprising policy of indian railway where the the wait-list e -ticket will be automatically cancelled after chart preparation. At the last moment when you are hoping for best, if the odds are against you...you might be without ticket in minutes. When e-ticket facility is given for passenger easiness and make them comfortable with the use of latest technology, Lot o[censored]s are suffering bad side of this. Thanks to Indian railway. I strongly feel this policy should change, and an alternative solution has to be provided. Because suppose we are getting W/L 10 by internet booking, we are hoping it will get confirmed after chart preparation...but surprised to see if it not confirmed we are without ticket as ticket is automatically cancelled.

I urge INDIAN RAILWAY to please consider this policy and change it soon by using latest and managed softwares for people who don't have other choice rather that travelling on same day at any condition.

Thanks
An Indian([protected])

Sir
I traveled by kerala express on 13/10/2008 from Nagpur to new Delhi and had reservation for onward journey up to jammu tawi in shalimar express. Kerala express reached late new Delhi by about 2 hrs and 50 mnts. The climax was that when our train was approaching new Delhi railway station, Shalimar express was leaving the station. The net result was that we missed the train. I and some other concerned passengers went to the office of station superintendent to accommodate us in any other train. He endorsed the ticket at backside and said we would be accommodated in other train. In the meantime i lost my luggage in front of his chair. When i requested for lodging the complaint he said he could not help it and no other authority also could help me. Now my contention is that in this electronic computerized system where every information is gathered at the tip of the button. Why there is no provision of accommodating these kind of passengers on priority basis in some other trains. and only 12 hours have been kept for lodging the refund claim while as to cover the distance of more than 500 kms in the bus it takes more than 14 hrs to reach the destination and the first thing the customer cannot undergo the process of claiming refund. Mean while let me know whether i should lodge the claim o[censored]nused journey from new Delhi to jammu.

after 17 year later there is no new stop of any train while population increase day by day...

so kindly requested to railway of india to give few more train stop thats the people can travel safely ...

bnt, etawah (up)206242

Deear sir

Today i had went to new delhi railway station.

I asked for the platform ticket.the railway person didn't issue me the platform ticket.


After that when i asked for the reason they misbehaved me.

At the entrance i explained but the ticket collector refuded to listen and after that he forcefully charged me the fine.

when i talked about reason.

he threaten me to give it to police for some other charges.
and told me that you will be imprisonment.

the behaviour of the staff is very bad.

And they want some bribe for that.


sir please do the needfull

I was travelling with my family fron Bhubaneshwar to Kolkata via Cape -Howrah Exp Train no. 2666 on 12-Oct- 2008 in 3 -Tier A.C. and had confirmed tickets with berths as B1 - 1, 2, 3, 5, 6 and B2 - 64. As there wee two coaches, with the permission of T.T., I exchanged the berth of B2-64 with B1- 40 og Mr A R choudhury. On requesting the attendant - named L Kumar of the coach to provide the Bedsheets and Blankets, he not only misbehaved but also did not provide the same. First he went missing from the coach for 2 hours and the when he came back, he said the T.T.has to come and tell him and then only he shall provide the same. Please note that I was already not well and suffering from cold & influenza and because of this, my sickness got aggravated.
Requesting to take action against such attendant who do not know how to behave and instead of serving people - try to act as if they are doing a favour. and cause inconvenience to travellers. PLease NOTE THAT I WAS NOT PROVDED ANYTHING ULTIMATELY.

Bettia raiway cycle stand is charging Rs4 for motorcycle insteed of Rs.2.

From
Permanent Residential Address: Official Address:
N.Nagaraj, N. Nagaraj,
1-428-8B, Malavya Nagar, Asst. General Manager(Accounts),
GUDUR (JN), IDEB Projects (P) Ltd.,
Nellore Dist. A.P 11th KM From Nabha to Malerkotla
PIN: 524 101. Road, Galwatti (PO), NABHA,
(Mobile No. [protected]) Dist. Patiala, Punjab State.
E-mail ID: [protected]@rediffmail.com PIN: 147 201.
nnr.[protected]@gmail.com Tel No.[protected] /52,
Fax No.01765 – 276853.
E-mail ID: [protected]@idebinc.com
[protected]@rediffmail.com

To
The Station House Officer,
Railway Police Station,
NAGPUR.
Sir,
Sub: Lodging of complaint against theft of my suitcase.

I was traveling in train No. 2646/ERS MILLENUM EX from H. Nizamuddin to Gudur (Jn) boarded the train 0n 7th October 2008 under PNR No.[protected] in coach No. S-5 Seat No.17 (lower berth). The e-ticket was booked through e-mail- IRCTC. I lost my old suitcase, branded “ASIM” with light cement color, uncovered which was chain locked to the handle with the hook beneath my lower berth and it contained the following main and important items/articles apart from other things kept in it as per my remembrance is concerned:
1. Three pairs of pant and shirts
2. Three new banians
3. My bank passbook of State Bank of India, Nabha along with cheque book
4. ICICI Bank, Patiala, Punjab, cheque book
5. About 18 loose cheque leaves of Punjab National Bank, Dausa (RJ), Rajasthan.
6. Our company (IDEB Projects (P) Ltd) related original and photo copy documents viz: General Power of Attorney and agreement and some TDS certificates.
7. Books and original CDs relating to my personal laptop of DELL company which were given at the time of its purchase.
8. Original Tally installation CD which was given at the time of purchase of the software.
9. My medical file ( Diabetic Clinic, Dr. S.Sathyanarayana Murthy, Pogathota, Nellore) containing doctor’s prescriptions, test reports and medicines purchased bills etc.
10. Small books and papers, files etc.

The above are the main articles among other things which were kept in my suitcase. I presume and after considering the views of my co-passengers in the compartment that my suitcase was stolen during midnight sleeping time between Nagpur and Ballarshah stations by cutting the steel chain fastened to my suitcase. But unfortunately, I have noticed that my suitcase was lost after a few minutes, after crossing Vijayawada Railway station. I was advised by the concerned TTE to lodge a complaint at Gudur (JN) railway station addressing to Nagpur Railway Police Authorities.

It is not out of place to mention that another co- passenger by name Mr. Abraham V. Daniel (his mobile No. [protected]) who was traveling along with his family in the same train in S-7 Coach, Berth Nos. 37, 39, 40, 47 &48 and his suit case was stolen in the similar circumstances during midnight between Nagpur and Ballarshah stations by cutting the steel chain fastened to the suitcase.
It shows that there is serious security lapse on the part of the Railway Police. However I hereby request to take suitable steps to recover my stolen suit case and kindly intimate to my above address and to my mobile No. [protected] immediately for which act of kindness I will be ever grateful to you and your department.

Thanking you,
Yours sincerely,


N.Nagaraj.

Date: 08.10.08.

CC:

1. The Station House Officer,
Railway Police Station,
Vijayawada With a request to interact with
2. The Station House Officer, Nagpur Office to recover stolen
Railway Police Station, Suitcase
Gudur.

My parents are scheduled to arrive at 4 am on[protected] at howrah station (Kolkata) by train no. 2840. So at first I tried and called the automated Train arrival and departure service no. i.e., 1331/1332. But it said that the train has already arrived. Then I called up the manual enquiry of the howrah station new complex where after many rings a lady picked up and said a reluctant "hello howrah station enquiry". When asked about wht was the arrival time of the train she said "please call after 1 o clock". When I asked what was the scheduled time she said 4 am and hung up the phone before i could say another word. So i would like to launch a complaint against the reluntancy of the enquiry staff to offer information to the customers which causes a lot of problem to us.

I have made a ticket from Agra to chennai of third AC on 12/05/08 for journey date 16/06/08 of Rs.1673 for train No. 2612 and My transaction id is Transaction ID [protected]. but i have to cancel this ticket one day before the journey date due to some reason but whenever I tried to cancel this ticket, communication failure appears on the screen and the ticket is not canceling and the other ticket of same date of less amount is canceled then immediately I went to station but they said that they can, t do any thing in that case and told me to call on the no given on the net. Then I call on all the no but no one recieves it and every time the call was put on hold and cut down after some time and around 200rs was wasted on call and I can show you my bill details. Then I file tdr on 27/06/08 for which my reference no is 126832.0. And after three months of long time they are refunding me only 824Rs out of 1673..

Sir,
We two person have booked a rail ticket from Dhanbad to secunderabad in 3 AC class.The journey includes the combination of two different train i.e 2340 DN and 8645 UP. We have completed the journey from Dhanbad to Howrah by 2340 DN.The train reached at Howrah at 13.18 hrs, while its sheduleed arrival is 10.21 hrs.Due to late arrival of Coalfield Express 2340 DN at Howrah, next connecting train East Coast Express 8645 UP left the Howrah hence we could not caught the train.In these condition we forced to canceel the onward train of Howrah to Secunderabad.
Then we filed a TDR NO: 125820 on dated 13.06.07 at Howrah station.It is more than a year we did not get any refund from the Railway.Urgent attention required for refund please.

DETAILS OF JOURNEY:

Date of Journey: 13.06.2007
PNR NO: [protected] (Howrah to secunderabad)
[protected] (Dhanbad to Howrah)
Class: 3 AC
Cost of Ticket: Rs 2686.00
TDR isuued from: Howrah
Nearest Station: Dhanbad


( Hari Ranjan Singh)
Technical Officer,
Department of Geology,
ISM University,
Dhanbad- 826004
email: [protected]@yahoo.co.in
Mob: [protected]

Respected Sir,

Please proide the menu card of all food items in AC coaches of all trains.Other wise providers are demanding more.

Following trouble we faced in 3rd AC Coach No. B-1 in SABARI Express, Train No:7229

1. Providers charged 40Rs for a single Dosa.Hence Please Display the Menu Card
2. No 3 pin plug ponits are working for Mobile Charging
3. No security guard

Request you to take necessary action so that passengers would not face these type of problems in future.


Regards,
Ch Vijay Kumar
PNR No: [protected]
Mobile No: [protected]

This is regarding E-ticket conformation in A.P. Express on 28-09-08.
My name is satyanarayana I have reserved E- ticket on 19-09-08 one ticket from Sc to NEW Delhi. It was in weiting list 75 on boarding date it came to 25 so i could not able to travell by reservation I buy general ticket and I have travelled in general.
but one of my friend He booked E-ticket on 26-09-08 for same train and same distination, his ticket is conformed his berth no is 36 B1. I have writen a mail to Indian railways regarding this but they are not giving reply. how can I get jestice for this kind of problem.

Many times when i want to print the ticket of the already booked ticket, the site does not open. In such cases it becomes very inconvinient and not sure of what to do. The print out of the same should be sent in the mail along with the payment details

- Kiran

Recpected Sir/Mam,
I had given a complain few days back that i have not got my parcel, and railway is not taking any responsibilty for it.I would like to tell that i have got my parcel but all my material is damaged and is desstroyed which is of no futher use. When i complained regarding this no body is taking responsibility. So who is responsible for this damage??? whom should i blame?? where should i complain???
I hope w response from your side.
Thank You

IRCTC

By mayank jain, a few seconds ago | Country: India
Railways is now not for the general people.they are now the hot pockets for the some MNC.

Railways has declared from now
1.only packed food would be avaialble at the railway station.

it means now a middle class family can't take meal at railway station
as packed food is
(a) very costaly
(b) packed food is not fresh one


so just becoz of the monopoly of railways a simple man would have to
be hungry, this is ridiculous

2. there would be no cooking at railway staion

(a)Think about the employment of thousands of vendors at the railway
station.now what would they do?

But who cares?

(b) Every place has some speciality like PETHA OF AGRA
now after some time people would forgot all these things

(c)and the people would take JUNK FOOD

3. NOW the railway would allow only two water bottles at railways
(a).kinely (b). aquafina
(a) if railways not allow aother water bottles which have ISI MARK
then why indian Government provide the ISI MARK.
(b)just becoz of the monoploy of big mncs indian people is forced to
take things which is not right

NOW TELL ME WHEATHER THE RAILWAY IS FOR GENERAL PUBLIC OR FOR THE HIGH SOCIETY

Sir,
I am posted as Senior Pediatrician consultant, in a Govt.Hospital, K.P.M.Kanpur and I am at the verge of retirement.I went for "TATKAL" reservation from LKO-PUNE Exp. on 17-06- 08 at 7A.M. over the Cantt. side reservation window which was unmarked but was beside the window no.859.Now.at about 10 mints to 8, Madm.P.Dixit came and atarted the preparations for reservaton.During the whole 10mint's time she noticed many a time that I am at no.1 on the window although the que was growing further.Now exactly at 8A.M. as she lifted her head an young agent behind me thrust his hand from my back and shouted that he was first .As, he was an agent and a regular visitor and 0fcourse, must be obliging her, she took his form first.When I objected, she shouted at me very rashly and said "I know, who is first in que, keep quite otherwise I will throw your form.I had no option but to say o.k.do his reservatoin first .She did his reservation first and so I lost mine instead of waiting there in que for the last one tiresome hour for my age.
I therefore, request please to take some sten action against Madam.P.Dixit so that so that senior citizens may not to be put to harrassment and humiliation.I hope sir, that you will definetly take some action to weed out such elements who are gnawing the railway's reputation.Please also do some thing to break away the nexus of railway staff and agents.Be it known to you sir thatthe Dainik "HINDUSTAN"has revealed the so called nexus between the two in it's to-day's editioni.e.18-06-08. Thanks.
Sincerely--
keshav

I booked an e-ticket through irctc and the pnr number of the ticket is [protected]. I initially booked 4 tickets and later on i cancelled one out of 4. Today when my parents were traveling through the ticket, a TTE came and said all the 4 tickets are cancelled and the money has been returned to the card. When i checked the pnr status online it showed me that 3 seats have been alloted to my parents(couch SE1 and seat # 57, 58, and 60). I spoke to TTE through mobile phone(which my parents were carrying) and he said all the tickets are cancelled. I said please check in the chart and he said "I have given those seats to some one else and if i have some vaccant seats then only i will give seats".

I paid the full amount whatever i was suppose to pay then how you guys can trouble passengers.

I called up 139 and explained the whole scenerio and asked them for an immediate help but they said they are help less.

Respected Sir/mam,
I we are running our school and we carry school materials trought train. This time when I was travelling from LTT (MUMBAI) to TALCHER(ORISSA), I had booked my parcel in lugage, my reciept no is-B 726474, B-726582.When i reached my destin that is Talcher, i asked for my parcel but i was said that the door is unable to open and you can collect your parcel from Bhubeneshwar the next day. And the next day when i approched for my parcel i was again sent back telling that it is misplaced and they are not responsible for it. They are now asking us to wait. FOR HOW LONG SHOULD WE WAIT? AND WHEN WILL WE GET OUR PARCEL? When we asked for any contact number they denied, our place is 25KM far. Do we need to go every day in search of our parcel? We are now asked to go Bhubeneshwar for further enquery of our parcel. IS THIS THE FACILITY GIVRN TO THE CUSTOMERS??? We were asked to approach CBO(CHIEF BOOKING OFFICER), we did so but he is also on leave from Wednesday to monday and it is said that no other person can help us. So till how long we have to wait? is only one person to look at our problem?is this a manner to behave with customers?
We are waiting for quick response to our this complain.
THANK YOU

To,
General Manager/Operations,
Indian Railway Catering & Tourism Corporation,
9th Floor, Bank of Baroda Building,
16 Parliament Street,
New Delhi - 110 001.

SUB: DELAYED IN RECEIPT OF BIKE
My self OJAS.K.MEHTA, I had booked my motorcycle to be dispatched from Baroda Railway Station (BRC) to Mathura Railway Station(MTJ) on 20th August.08. The Receipt No. is P960377 dated 20/08/08, which is sent to Mathura by Firozpur Janta express (9023 dn.) on 20.08.2008, Coach No. 977270 (SLR), I have received this information from Vadodara railway parcel department.
But it has not reached it’s destination till date. I enquired at Mathura Railway Station (MTJ) Parcel deptt. Several times for last 27 days. They are indifferent towards the arrival of parcel. I gave them photo copy of my receipt and my mobile no. on my first visit, but during last 25days they never called me even one time during last 27 days I personally meet them more than ten times. Whenever I asked them about the where-about of my motorcycle they are just saying the same thing all the time we search for your vehicle and we inform you when your vehicle come.
I am working at I.O.C.L and I don’t have any vehicle and is far from my place and it is not possible for me to go Railway Station frequently and there is no system of communication through telephone from out side parcel office. Once I enquired to Deputy Station Master but he is not even to listen me and I am surprised by his reply he told me “why should I help you, I am not here to help you?” then I have to remind him that I am your customer I use your services,
I told him that it is not possible for me to come here frequently because it is far from my place and it affects my job, then he told me then what should I do???
No manner’s to talk with passenger by Deputy Station Master. I want a clarification from your side whether “Passenger query (complaint) is a time pass for railway?”
It has been more than 25days now. But unfortunately it is not delivered to me till date. I have several times enquired about this to railway authorities.
I am suffering much problem to non receipt of the same.
Here I attached photo copy of my receipt and I will be seeking favorable reply from you. I may be compelled to take legal action.
And finally after much harassment I got my bike exactly after one month on 20.09.08 that day I find flood light glass is broken and two side lights are also broken this is how INDIAN RAILWAY manage customer goods and earn profit.
One parcel office staff Chaubeji told me iwill call you when your bike come he called me on 20.09.08 and I have to pay 50 Rs. As damarage charges as they told me the was arrived on 18.09.09 but he called me on 20th, and at that day he is not even to listen me not even the Chief parcel supervisor.

OJAS.K.MEHTA
Mobile No:[protected]
Phone No. (H):[protected]
(O):[protected]
e-mail id:www.[protected]@hotmail.com