Indian Railways Complaints & Reviews

Dear Sir,

This is with reference to PNR No.[protected]. Please note that, though the class was upgraded from 3AC to 2AC (i.e. from B3/4 to A3/41), the passenger (T.Khaitan) was forced by the TT to sit in B1-54. Please refer the attached PNR report.

Please note that the train number in question is 2312 Down Kalka Mail & the relevant travel date being 16/12/2008. Boarding Station - Mughal Sarai (MGS) & Destination Station - Howrah (HWH).

Please note that the passenger in question is a lady (age 50) & was travelling alone with luggage & had no information regarding this upgrade untill boarding of the train.

(Here please note that, an additional Coach B3 is attached to Kalka Mail in Mughal Sarai upon arrival. Thereby Coach-B3 becomes the first boggie immediately after the engine, far ahead of other AC coaches. In case o[censored]pgrades, it's very hectic job for a passenger to commute, alongwith all it's luggage, from B3 to any other AC coaches, as they are very far end of the train. Also the train departs immediately after this B3 coach get attached to the train).

The passenger, as per her original ticket, boarded the Coach-B3, as soon as it was attached to the train & took her seat no.04. She was then informed by the TT (of Coach-B3) that her ticket's been upgraded from 3AC to 2AC and hence she can't board this coach & should rush for Coach-A3, Seat 41 as the train is about to leave any moment.

In all despair she left the B3 coach alongwith all her luggage for Coach A3 (on the cold winter night & that too after waiting for nearly 2hrs on the station for the train to arrive which came around at 11 p.m). Somehow she made to the Coach-A3, almost fainting, just in time & the train left immediately after she boarded the boggie. As soon as she got settled on the seat (no.41), another TT appeared & informed her that she doesn't even have reservation in this coach.

Now this was the limit for her. First she was made to run from B3 to A3 (on the pre-text that ticket has been upgraded & as no vacant seat been left in B3). Then after running half the lenght of the train, she was informed that she doesn't have the seat in A3 either. Really this can happen to a train passenger in Indian Railways only.

After making her waiting for nearly an hour, in the moving train, she was finally offered the seat (55) in Coach-B1 at around 12 in the night. She then had to carry all her luggage to Coach B1 from A3.

Now the issues that need to be addressed by Indian Railways (or any other concerned govt. departments) are -

1. How railways can upgrade a seat from a boggie to another if they are
a) not inter-connected
b) at two far ends of the train

2. Is this the way of treating a lady (age 50) having confirmed reservation, travelling alone with luggage

3. Why she was denied seat in Coach A3, though her seat was actually upgraded from 3AC to 2AC (from Coach B3 to Coach A3)

4. If she was to be forced to sit in Coach B1 (which is 3AC) afterall, that too after waiting for an hr in a moving train, then why she was forced to leave Coach-B1 (again 3AC) in the first place.

5. Isn't the TT's behaviour (who are supposed to be public servant) of both the concerned Coach-B3 & Coach-A3 are questionable, suspicious & immoral.

In await of justice to be made in public interest in general and for all physical & mental trauma the concerned lady passenger has to went through in particular.

Regards
R.Khaitan
Ph: +[protected].

Hello,
i had on 19.12.08 at around 04.00 pm tried to book a single e-ticket from Jalgaon to
Badnera for Howrah EXP, date of journey being 27.12.08.The amount was deducted from my bank
a/c with HDFC but due to some problem webpage was lost before getting ticket details.there is no
entry in Booked-tickets. What is the status of my payment? what should i do? Please reply.
Pankaj Kabra

Wanted to travel from Mysore to Bangalore Cantonment on 12/12/2008.
Was issued a ticket # 86676379 from Mysore to Bangalore CY JN.
When Clarified, Was told that I can use the same ticket.
At Cantonment had to pay fine of Rs 265/- To TTE Swamy Raj in front of Police.Excess fare ticket # A623085.

My Complaint:
1.The cashier at the Mysore counter made a mistake & assured me that there will not be any problem. I was fined for some Else's mistake.
2. If I was travelling without a ticket, then the fine is justifiable. but when I have bought a ticket from source city to destination city; why are the TTE or the Station Master not customer friendly. In fact they said that there were several complaints for this particular train # 6221.But that there is no use complaining or taking this up.
3. I believe that these people are using a loop hole in the technicality of issuing tickets to fine passengers & unduly harass passengers.
4. Please provide feed back to concerned cashier at Mysore Railway to provide correct tickets.

sir, I Traveled in Samperk Kranti (Bagalore to H Nizamuddin & Back)in II Sl.( PNR[protected] & [protected]) I faced a lot of problem due to the additional birth attached to the side, It is not a wise decision, It is very very difficult to travel, Being a female I was facing so much difficulty. You are requested to convey this message to required authority and tell them, Please stop this program of adding third birth to the side. It is a not fare to make a passenger to travel in so much tight position . It is only matter of 12 Birth per compartment, Please add an additional compartment instead of mounting third birth to the side . please be humanistic towards the lower class passengers also.

From: Dr. Nikhil Parikh. MBBS, DOMS, MS(Oph).Kushal Hospital, Manohar Complex, Opp. Saiyadpura Pumping Station, Surat (Guj) India : 395003 Cell number :[protected].

Date: 15th Dec, 2008.

To,
1: Shri Naranbhai Rathwa SIR, Minister of State, Indian Railway, New Delhi.
2: M. P. Sajeevan
Under Secretary, New Delhi.


Sub :
1: Thanks for nominating me as Surat Railway station Advisory Committee member.
2: Mr. R K Pandey, TTE of Saurashtra Mail took Rs:400/- from me as a curruption money and refused to issue me receipt of reservation money.

Resp Sir,

First of all, please accept my thanks for appointing me as a Surat Railway Station Advisory Committee.

I would also like to bring following fact and incidence happenned with me. I was travelling from Ahmedabad to Surat by Saurashtra Mail on 14th December, 2008.The TTE of Saurashtra Mail, MR R K PANDEY, took Rs:400/- from me as a curruption money and did not make any official receipt of it. I requested Mr R K Pandey to make official receipt of it. But, he did not issue any receipt for this amount. On introducing myself as a Member Surat Railway Station Advisory Committee and Doctor, also he said : these money will go in my pocket and I will not make any receipt of it. You can make complaint of this at any place. On reaching Surat station, I immediately met Station Master of Surat, Mr Shaikh, to lodge the complaint for this curruption and loss to Indian Railway. Mr Shaikh asked me to produce witness for this and did not took any complaint.

I am bringing this matter in your notice to take appropriate actions in this matter and do the needful. Sir, If such incidence happen to Member of Indian Railway and an educated Consultant doctor, what must be the condition of other India Citizens??? Such refusal of TTE to issue any receipt of money, makes huge losses to Indian Railway.

I look forward for your reply on this matter.

With best regards,
Sincerely Yours,
Dr. Nikhil Parikh. MBBS, DOMS, MS. Kushal Hospital, Manohar Complex, Opp. Saiyadpura Pumping Station, Surat (Guj) India : 395003 Cell number :[protected]. email : [protected]@yahoo.com

Copy : 1: Mrs Sonia Gandhi, President Indian National Congress, New Delhi. 2: Shri Laloo Prasad YadavSir, Minister of India Railway.3: Director of Public Grievences, New Delhi.3: Anti Curruption Wing, New Delhi - Mumbai and Gandhinagar.

Dear Sir,
Car Parking charges at Vadodara Railway Station is very high. Rs. 25 charged for 4 hours as Normal & Premium parking. Earlier there was 2 type parking charges. One Normal with charge of Rs. 10 & other Permium parking of Rs. 20. Now the normal charges has been taken away and a hefty parking charge of Rs. 25 levied for parking.

Please let us know if there is any resource to this & to whom do we...

I have booked a e-ticket on 21Jul 08, for journey date 3aug08, PNR was [protected], at the time of booking, booking status was WL7, 8, 9, but after chart preparation it shows NO ROOM.

first when ticket have booked the status can't be NO ROOM,

Second according to e-ticket rule if ticket is not confirm, after chart preparation, it will cancel automatically and ticket ammount have return within two days, but it haven't happen.

Third after so many communication, railway refund half ammount after four monts.

so it is reduculas and amazing thing, railway make mistake and passenger suffer in every step.

I had booked a ticket from Delhi to Kanpur for 2AC. Due to non availability of 2AC coach, my reservation downgraded to 3AC. I have submitted my written request alongwith original ticket to General Manager (Operation) IRCTC, New Delhi on 11.3.2008 for refund of difference of amount between 2AC & 3AC. I have not received my refund or even an acknowledgement, till today. The ticket/ booking details are as under:

PNR No.[protected] Transaction ID [protected]
Train No. 2452 - Shram Shakti Exp
New Delhi to Kanpur(CNB) Date: 14/2/2008
Class 2A downgraded to 3A

I have written my complaint to Railway Minster, Rail Bhavan and hand over to his office on 25.11.2008. I have also handed over one copy to Chief Commercial Manager, Baroda House, New Delhi on 25.11.2008 and Sr Consultant, IRCTC, Internet Ticketing Centre, Railway Reservation Complex, New Delhi. Till today I have not received any reply or acknowledgement from any of the above offices.

Will you please let me know as to why Railway is not refunding/ responding to my letters?

Robins tharakan

Our Domestic Help Miss Rabina Thami Travelling on Train No. 2506 (North East Express) vide PNR No. [protected] from New Delhi to New Jalpaiguri on 12 Dec. 2008.
Coach No. A-2
Seat No. 26
She was forcibly shifted to Three Tyre by the TT.
The Train is schduled to reach New Jal Pai Guri today at about 7.30 pm
I willl be obliged if you will take necessary action against TT and oblige

HP Singh Batra

To
Chief Commercial Manager (Cash Returns)
Genral Manager Office
West Central Rail
Civil Lines, Indira Market
Jabalpur 482002

Sub:- Refund of Amount for unconfirmed Ticket
Reminder-3

Please refer to my earlier letter requesting for refund of money for the Journey intended on 06/04/2008 from Habibganj to Dadar Mumbai by Punjab Mail 2138 with the following details
Sl No TDR No Date E ticket PNR No Reservation Ticket No Passenger Status Amount Rs
1 370267 09/04/08 [protected] 11066186
1-Sandeep Agnihotri
2-Priya Giri Wl -1&2
4266
2 370268 09/04/08 [protected] 23400016 Aparna Agnihotri WL-3 1479
Since both the tickets remained unconfirmed I went to the Habibganj Railway Station on the day of journey after preparation of the Chart at 14.30 hrs to return the Tickets, but the Ticket windows were closed (being Sunday) and ticket could not be returned.
Reaching Mumbai was essential and with no other alternative left, journey to Mumbai was conducted by Air on 7th April 2008 from Indore.
Under the circumstances both the tickets were submitted to the Railways official after my return from Mumbai on 9th April 2008 and TDR obtained.
It is regretted that even after a lapse of Eight Months neither refunds have been made nor any information regarding refund status has been provided.
I want to know the status and further time required to resolve the issue along with line of action railways expect me to take for getting refund.
Thanking You
Sandeep Agnihotri
F-101, Garden Residence
Chuna Bhatti
Bhopal-462016

sir, my name is ravinder singh. i belong to jandiala guru, amritsar. i daily go jandiala to amritsar for studying. jandiala station master is very bad person. he has no sense how to speak.
he always speak bad language with passengers.
please take action against him fast.
i shall be very thankful to you

Ramesh D Garge
Senior Citizen of India,
‘Yatnadeep’, Opp Magan Bhuvan,
Nr G P O, Raopura, Baroda, Gujarat
Pin Code – 390 001

Dt – 6/12/2008

Dear Sir / Madam,

I am 70 years old senior citizen of democratic India. I have worked hard and paid taxes regularly all my life to the Government of India. On 5th December, 2008, I boarded train no-2933, Karnavati Express from Mumbai Central (BCT) and the train departed at 13-40 hrs. I have traveled via ticket PNR No [protected] booked on 30th November, 2008 at 08:44:19 am. Total fare Rs 447, Class II, D1/103, 99, 100. I was traveling with my 68 years old wife and 36 years old daughter. I was returning from Banglore to Ahmedabad via Kolhapur & Mumbai. We had been traveling for more than 36 hours already and waiting patiently to reach home at last.
From Borivali station onwards at every station, so many people kept boarding the coach and they were literally standing on our toes and leaning on our bodies. There was utter chaos in the train with small children crying and the vendors making their way through this terrible crowd by pushing and stepping on people's toes. All these people have no reservation but the T.C. said that they had a right to stand and travel in the reserved compartment. We had no place to keep our luggage or our legs. No air to breathe. This was worse than traveling in the general compartment. No chaiwala or milk or water vendor sold us anything because they said there is no place to stand how can we give you a bottle of milk and take money from you? My diabetic wife had to go without her chai. From Surat the situation became worse and then we could not bear it anymore & decided to get down at Baroda instead of Ahmedabad and go to Ahmedabad by bus.
I feel this is very very very unfair. Indian Railway is looting the common man by providing a reservation at extra cost by tatkal, on top of it passengers who have a reserved ticket are forced to travel in inhuman conditions because the law allows anyone to board a reserve compartment, even if they don't have a reservation and those others force the people with reserved ticket to give up their place & leave the train without reaching the destination for which they paid in full.
Where do I go for justice? Whom do I fight and how at the age of 70? How do I protect my wife and daughter? I had taken my daughter to Bangalore for treatment. She was not well. We were both exhausted. Did we not have the right to travel in peace on our own reserved seat in the reservation compartment? Why? What is Mr. Laloo Prasad Yadav doing? Only increasing railway profit at the cost of the common man? Should these be no limit as to how many people can board a train and how many maximum no. of tickets should be issued for a particular train? I would request the Judges of the Supreme Court and High Court of India to please look into this matter seriously and take very strict legal measures to make sure that number of tickets sold by the Railway authorities for any particular train, match with the carrying capacity or total no. of seats on the train and under no circumstances should passengers without reservation be allowed in the reserved coaches to ensure that long distance travelers can reach their destination in peace without being harassed.
Railway can introduce a separate coach without seats, for people who are willing to stand and travel because they desperately need to reach a particular destination. But under no circumstances should general ticket holders or waiting list ticket holders be allowed in reserved compartments.
Please allow us to travel in peace. After all we are paying for it.


(Ramesh D Garge)
Senior Citizen of India

Hi,

On 11-Dec-2008, I was travelling through Ahimsa Express from Baroda to Pune, between 3:30-3:45 am early morning, I found sister's bag lost from my compartment between Karjat and Lonavala. We searched through each and every sleeper coach, however could not find. I tried to check for TC as well as any RPF jawan, however could not locate any.

When I reached Pune railway stations, I can not locate any TC or RPF anywhere. Even, at customercare booth, none were preset as it was 4:30 am only :-(. When I visited the RPF police station, I found only one person luckily but sleeping. I made him awake, informed him, but instead of taking a complaint, he just had my name, address and contact number and even did not provide me any receipt. As I was travelling with my very small kid, I went home.

I was surprised to see not a single RPF man at Pune staion, now a days, due to risk of terriorist attacks, I expected some body. My sister had lost her valuables and expensive clothes.

I just wanted to hear from others and have very little hope about the receiving anything. Just want to put accross and let you guys to note about the way busy and crowded stations are managed.

tdr refund PNR.NO.[protected]
Dear Sir,
I had been requesting for the refund, for the last 5 months, Though the train was cancelled and the ticket was booked by credit card, I had submitted the ticket in original at the origin station from where my tkt. was and taken a TDR(ticket deposit receipt).As guided by them i had send the TDR and application for refund to CHIEF COMMERCIAL MANAGER(REFUNDS)SOUTH EASTERN RAILWAY
14, STRAND ROAD, 9TH FLOOR, KOLKATA-700001
But till date o response had been given neither the money creditedback to my account.What should i do to take thismoney back from railway??PNR.NO.[protected]

Pls guide
Thanks
Akhilesh

We are facing this problem since interlocking system work done at New Delhi Railway Station. Its always
20 or 30 minutes late.

Registration No. DPG/R/2008/[protected]IRCTC)

Dear Sir/Madam,
This is for your kind information that, I missed the train no. 2445 (PNR NO: [protected]) Ex New Delhi to Jammu-Tawi on 16th Nov. 2008 because o[censored]nexpected FOUR HOUR delay of incoming train no. 2815 (PNR NO: [protected]) which was sheduled to arrive at 17:05 at New Delhi.
Consequently, I missed the train on that day. I requested New Delhi Rly. Stn Master to do the needful, but he refused as my ticket was E-ticket.
It is very clear that, firsty, there was no fault on my behalf so I must get full refund of onward ticket.
Secondly, let me know how long this trauma of delayed train will be rectified. Lastly, there must be some direct train from Puri to Jammu-Tawi at least biweekly. I already Registered online as refered above, unable to contact the person as refered.
Kindly let me know how I shall proceed further.

Hi,

I want to complaint about the food quaity in train no :- 2649(sampark kranti - Bangalore to delhi ) on 21/11/2008, it was so bad that even animal will not eat that food. I think Mr. lolu prashad yadav is not aware of this kind of corrouption going on in food bussiness. Dal was not having single grain of daal, potato were not cleaned. worm were running in food. Please someone bring this in attention of MR. laaloo prashad yadav ji, everyting will fall in line. I wanted to log comapint there in trin itself but pantry guys did not allowed me to do so.

Thanks,
Rajender saini

Manik Hande
JN-4, Building-2, Flat-8, Sector-10,
Shanti Sagar Apartments, Vashi,
New Mumbai – 400703

TEL :[protected]
MOB :[protected]
Email : [protected]@yahoo.com

Date :[protected]

Sub: request of refund due to unforeseen circumstances in Mumbai.

Dear Sir,

My family wanted a vacation & hence we planned to visit northern India by train. Therefore, we booked 4 adult tickets on[protected] at Vashi Railway Station, Navi Mumbai, under the “Tatkal Scheme” to travel to Amritsar from Mumbai by ‘Amritsar Express’. This train was scheduled to depart on 27/11/2008 from Dadar (Mumbai) to Amritsar at 23.45 hrs. train no of which was 1057. The ticket was booked for 2 Tier A/C & the amount paid on 25/11/2008 was Rs.8880/-. The PNR no of the ticket issued to me is[protected]. Zerox copy of ticket attached for your ready reference.

However, due to various safety & security concerns inflicted in Mumbai on night of[protected] and continued through out on 27-11- 08 and thereafter, we were scared to travel and decided to cancel our ticket. Therefore, immediately on 27-11-08 morning, we rushed to the cancellation counter at Vashi Railway Station (New Mumbai) where I was advised that under the “Tatkal Scheme”, tickets cannot be cancelled and no refund of any sort is possible.

Sir, I sincerely request a refund the ticket amount of Rs. 8880/- as we have not cancelled this trip because of my personal reasons but due to the unfortunate and unforeseen circumstances/acts that shook Mumbai from[protected] evening.

Sir, I think it’s quite a reasonable and rational decision of me and my family to cancel our trip due to security concerns and natural fear in our minds about the happenings in Mumbai.

Considering above, it is sincere request to you to consider our claim of refund of Rs. 8880/-.

For any more info please contact / correspond with me either via mail or phone details of which are above.

Thanking you,

Yours faithfully,




Manik Hande

This is most useless decision from Indian railway just to create problem for commuters...Adding a new birth in side means all the three person cannot sit or sleep properly as it is suffocation, also there is problem for keeping bags as adding new seats there is no addition on baggage space and other facilities...I have almost stopeed travelling in train after this change

I was traveling from Byculla to CST and was asked for ticket from the TC. I showed the pass I had which was valid upto next three months. But still she argued on the matter of mismatch in ID Card number and the ticket number. On this basis she asked for a fine of Rs. 263/- from me. When I refused to pay, She took me to the CST main office, and there the gentleman sitting was very rude in his language. When I asked to show the rule book regarding penalty they answered in a very bad way and said that they will give the receipt for the same. The receipt which they gave me, was not against the penalty charges but for the excess luggage carrying charges(i can provide u with the receipt). When asked about it they told this was the proper receipt and I was not able to argue any further since I was inside their office and two of men were present who were speaking a very dirty language.

1. There is often a mismatch between the idcard number and the train pass number issued by the railway.

2. The person issuing id card hardly take any efforts to see that the photo is properly stamped.

3. Above all the language used by these people is very bad and they work as if they are not paid for their job. I have seen many commuters standing in queue for train pass abusing the window clerk ( window number 13 – kalian station) for not giving proper service.

ARE THE RAILWAY EMPLOYEES NOT PAID, THAT THEY BEHAVE IN SUCH MANNER??