Indian Railways Complaints & Reviews

Last week tried to book first class tickets for me and my wife on mumbai local train. The uts app did not allowed to book two tickets and it was allowing to book two second class tickets. I have send a mail the reply i received was"
Passenger can book 4 passenger in second class and 1 passenger in first class per journey ticket.
Being high amount first class ticket 1 passenger allowed per ticket.

Passenger can book number of journey tickets at a time

Railway should differentiate the first class tickets of local suburban v/s long distance trains.

Dear madam/sir,
This is regarding my handicap railway concession card.
This is to inform you that i have sent the documents for the card by speed post to the drm office lucknow, in the month of august 2019. But i hadn't got any information or call, after that, i visited the drm office once again in september but that time i forgot my original hard copy of the concession form so they didn't take the request form. After that, i sent all the documents once again with my friend. She has submitted in drm office on 17th september 2019. Then again i visited drm office on 11th november 2019 for knowing the status of my card. The man of incharge for handicap department. He is very rude and told me very rudely that they will call me once it will be ready.
So i finally got a call from the drm office on 27th nov 2019 that my card is ready and collect this after submitting my original certificate. My card no is 6450.
As i am from sant kabir nagar, uttar pradesh. It is not possible for me to travel to lucknow all the time. So i have the original documents for one of my friends. He went today to the drm office, lucknow, the man of in-charge of the department, he told me that my 2 card is ready and why i am doing the wrong thing, and he was just shouting very high level. And he will not provide any card to me, he will be sent it for cancellation.

So my queries are that there is no mistake from my side. I am running to the drm office since june 2019. But the department is still not ready to help me.
The things are that these are things will happen till when?

I am requesting to you kindly do the needful.

Thanks & regards,

Sandeep kumar,
S/o ramkaran,
Vill - kathaicha, post - nokta, dist - sant kabir nagar, up - 212176
+91 [protected]
Email id - [protected]@gmail.com

Dear sir,

My son's bike sent from thrissur kerala to bongaigaon assam on 3/12/19 which reached on 8/12/19 and is not being handed over to him inspite of his id-proof. Bike documents sent by post have not reached him because of the ongoing strike. Kindly do needful to release his bike with his id proof since demurrage is going up & nullify the demurrage due to present situation

Sir/madam,
Myself sushil yadav basically from hardoi district o[censored]ttar pradesh working as scientist at icar, goi. I visited jhansi in the second week of december to complete some personal work. After completing work, i planned my return journey from jhansi to lucknow by booking cc ticket in lucknow jhansi intercity express (Train number 11109). I reached
At railway station in time but at last moment train got delayed about 1.15 minutes due to some unknown reason, then i sat in reserved lounge to wait for train to come on plateform. As i was new for jhansi station and not having information about the reserved lounge exclusively made to accommodate vips. When i was sitting in the said lounge, suddenly one person, may be sub-station manager (Vanijya), came inside the lounge and started to enquire about me, then i briefed him about myself. After getting my information, he asked me to get out immediately from the lounge as lounge is made for vips, i took my luggage and came out without asking anything. After getting exit from lounge, i asked to said person that the details you mentioned on entry point of lounge doesn't clearly indicates that lounge is made for vips then he started shouting on me and even though humiliated me publicly and also manhandled.
So, i request to concerned authority please initiate stringent action against this person. Once he will punishment for his misdeeds he will not repeat same with other passengers in future. I hope the action to be taken against the said person as per railways rules and same may also be communicated to me for my satisfaction and information.

Regards
Sushil yadav
Email - [protected]@gmail.com

My parents parcelled 2 big boxes containing household needs from ajmer train 16209 on 9th dec to pune. The parcel was supposed to be arrived at pune on 10th dec early morning but it's 11th dec and the parcel has not yet arrived the staff has no idea where the parcel is. There is no tracking information they have. All they have done is they will inform once the parcel will arrive.
Pathetic support

Respected sir/madam
This is the complaint against a reputed railway employee, sh. Pardeep kumar, t. E.in north western railway, resident of 58/c shri ganga nagar.
This officer is totally corrupted and always accept bribe from every, he gets duty.
In the month of may-june, i was on duty with him, and tried to stop him to accept bribe, then he attacked on me.
I filed the complaint on nivaran-grievance adree portal on 2 november, 2019, and got it resolved on 15 november, but the soluntion of the problem wasn unsatisfactory, for the same, i filed appeal on 17 november, where he done in a very smart way, a wrong connection on my phone was made along with the wrong details of date of february

Sir, kindly take a serious action against him, and give a positive reply
You can have a secret inspection on him, and the truth will be front of your eyes. His attitude is also like to impose over the officers but still please have a srious action on him.

To respected dmr sir.

I sulakhan singh from defense service.. I m book parcel no 92434 at 22 nov 2019 at umb to brka. Parcel load from umb 28 nov 2019 in 18102 muri exp coach no 978736 near guard room.ý parcel total items 04 fridge, steel box, bundle ×02. Totally home used luggage. But not received at station brka.. I m routine check in brka station... But no rply brka parcel office... Pls help me... And inquiry my parcel.
Thanks
Your faithfully
Sulakhan singh

I searched for mylapore station in google maps and it shows me a direction and when i got to the destination, there are no ticket center as i thought it was upstairs but it is not there when i asked a passenger he showed the way to it and when i climbed downstairs the ticket checker asked my ticket, as i told her i was on the way to buy a ticket as she says it's not acceptable because you used platform, then only i realised the way which i came was back side of the station and i told her there is no sign or direction to the ticket center so i came upstairs and one passenger showed this direction, she doesn't get satisfied with it and she fierced me with the high voice saying i was accused and fines me. It is not fair i was going to buy a ticket only.
Station name : mylapore or tirumaiyilai in chennai tamil nadu

We were travelling from mathura to mumbai via august kranti train in 2 tier a. C. On 6th dec. There were group of gents completely drunk and were misbehaving with ladies and made noise whole night till they got down at vapi station.
We pay premium charges in this train and that too 2nd a. C. For our safety but the purpose is defeated. We need more security and checking as they were drinking mixing in thumps up bottle.
Please advise what action you are going to take

Dear sir,

Ref. : mr no. Uth 00149479

I paid rs. 200/- on 19.08.19 to recharge my uts account at dumdum ticket counter of eastern railway. The amount not credited to my wallet till now. I sent numbers of mails, called 138, lodged complaint to dumdum bs (Indian railway acknowledged the same vide memo. No. 177/04/ddj/complt/oct 19), but money not refunded.

They sent text message that they gave me the money, which is false. Still my money is pending from indian railway end. And most ridiculously no one is bother to reply my mails, response my calls.

Herewith i have attached the copy of mail correspondence sent to uts and cris.

Request your kind intervention so that i get back my hard earned money which the indian railway is withholding since more than 3 months.

Regards
Swati malakar
Contact no, [protected]

My Parents has booked a train tickets from LTT to AKVD, 1st Class AC tickets for Journey date 04/12/2019.They reached LTT and was waiting for train more than an hour. Later they checked with front office about the status and they told that Boarding point has changed to Pune. They rushed to Pune by taking a vehicle from LTT and by the time they reached train has left.

They again inquired about this situation and none of the railway authorities has helped them and they just told they can't do anything.

They lost about 10000/- worth tickets and time travelling to Pune.

While travelling from shimoga to mysore in 16228 on 2nd of dec night train i lost my bag having gold and valuable things.

When i saw my bag near bangalore bag was there post that when i saw near shriranpattana bag was not there at the place where i kept it.

Someone has theft my bag.
I visited the rail police in mysore. They were unable to take my complaint.

Date : 3rd-dec-2019
Pnr :[protected]
From smet to mys

Motor cycle parcel missing details as below
I am waiting for the same from last 2 days at pune station but not get yet. I am very disappointed from the service from railway please do the needful asap
Details as below
Date 30/11/2019
Train: bidar to csmt mumbai
Train no :22143
Parcel from latur to pune
Name :dattatraya sambhaji tat
Mo no :[protected]
Motar cycle mh 44j 5921
Receipt no a881198
I have attached receipt also

Sir we have explained all the facts to the ttes they have not given any respect and demanded us as without ticket passengers. Sir kindly look in the same and arrange refund of the penalty claimed and kindly train the tte behaving in respectable way. Becuase of my health issues i am unable to reply immediatly. Kindly look in the same and communicate and arrange refund of the penalty. If it is possible kindly give us the reserved ticket charges to me.

J. Maheswaran, 10/30, malayandi street, namakkal - 637001. Mobile no.[protected], [protected].

Sir am from nellore today am travelling from nellore to secunderabad in simhapuri train i have rejervation ticket in s1 seat no 38 but tc sir sold my ticket for higher amount to another passenger so my situation is standing in train please take action against tc sir am paid to rejervation and penalty but i have no seat please solve my problem please send me reply sir

I am at ambala cantt rly stn since 1200hrs for parcel booking of bike. The lady sitting here is not even entertaining the public. She is too busy to even answer the question. Her replies are too rude. Please do something. I am an air force employee. Today my train is there and i hv to book my bike to barmer. What to do sir? Please do the needful at the ealiest.

Lost our sleep because of bed bugs in below train. It was so horrible, please spray some insecticide and get rid of the bugs, its a nightmare to sleep amidst the bed bugs.

Pnr: [protected]
Train no: 82636 (Qln mas suvidha)
From cbe to mas
Seats: 3ac b4 10, 13, 14
Date of journey: 24-nov-2019

Please take necessary actions. No other passenger should suffer the sleepless pain we felt.

Charging point not available in sleeper coach of train no 59208 & 59207.we booked over ticket in reservation category so it should be compulsory to provide enough charging point in COATCH. ONLY 2 points available in SLEEPER COATCH...so plz chek it and provide full facilities in reservation COATCH...so we become digital India passengers with indian railways...
My PNR NO IS [protected]
Train no 59208 & 59207

At 7:35am on 22/11/19 i went to take an extension ticket, bandra to dadar from borivali. I didn't know that we have to show the pass for extension. That lady could tell me clearly to show me the pass, but instead she shouted like crazy. Who would like to start a day like that??? That was such a horrible incident. The staff has no right to shout at someone like that. She was already having a grumpy face, i don't care what she is going through but she should do her job of serving people properly. Strict action should be taken against her behavior.

I'm travelling on nagercoil to mangalore train 16650 on 22 november 2019. The interiors of the coach d1 is covered with black dirt as if it is burnt. The fans were full of black sticky dirt. The coach was full of mosquitoes.

This is the worst ever coach i have seen ever. This coach is not hygiene. I request railways to clean this fully or decommission this coach.