Indian Railways Complaints & Reviews

Sir, on 12 April 2019, I booked 09 items from Pune to Lucknow vide bilty No B 726829 / PNR No[protected]/Ticket No 54078437 for loading in train No 12103 Pune Lucknow Exp. The parcel staff demanded 400 Rs for loading and I paid the same. But the items were not loaded in train. I reached Lucknow but the items could not find. Later, I received only 06 items which were loaded in three different trains. Balance 03 items are yet to be received. I visited many times at Lucknow parcel office but 03 balance items could not be traced out. I lodged complaint online but no result obtained till date. Sir, I am posted in Leh, non receipt of items is adversely affecting my plan and concentration. I once again request you to please investigate the same and do the needfull so that I can get the following items at the earliest :-
01 bicycle.
01 package containing TV and other items.
01 package containing valuable items.
Thanking you.

Hi, myself and family with small kids are travelling in the kochuveli to yeshwantpur express train number : 12258 pnr: [protected].
The train started on time, but on reaching near bangalore it started halting at many places. As per schedule it is supposed to reach yeshwantpur at 9 :30 am
It reached near yeshwantpur (Just 10 km away) at around 9 :30 am and still hasnt started at 11 am. Why the hell the authorities are causing this kind of treatment to passengers who has paid a hefty ticket in the ac train?. Is this organization running on peoples money or some one else they they have this sort of attitude. Due to frustration at peak im forced to write this as this delays our offuce work plan and whole day today, if this people who are running these slow trains are not able to manage this well, why are we planning bullet trains which are run by japanese with extreme good track record on time liness? First make our existing system efficient rather than asking for next gen technology.

I want
1) a formal apology from the railway authorities for the delay happened
2) method to intimating passengers through any means on this issue
3) compensation for the journey which is delayed.

Thanks a lot for considering
Renjith (An indian)

I am k. Balajee rao and i was travelling from tirupati to tatanagar in 3rd ac along with my wife who was ill. Our ticket was in waiting list but there were some vacant seats left told by the attendant. But the tte whose posting was from rajmundary station to vizag jn. Asked us 1000rs for the seat. He even blackmailed us that if we wont take the seat he will sell it to someother passengers. We unwillingly gave him the money due to my wife poor condition he could have atleast provided seats to the ladies instead he was telling us to leave the ac coach and move to the sleeper coach.
Pnr no. [protected]

Dear sir,

I have booked electrical equipments like water coolers fans and other electrical goods from habibganj to satna on 20/04/2019 & paid parcel charges of rs. 230 as per the calculation sheet, but the parcel has not received yet. Please do help us out regarding the same. Both stations habibganj and satna have no records where the parcel is? I am uploading the receipt of the parcel at the time of booking. Please find it and do the needful as soon as possible.

Pune santragachi humsafar express almost more then 8 hours let running. How i reach my home at mid night? Who is responsible for this let. This train have no pantry car so there have no food no water. It's a pathetic condition and very bad service from indian railways. Railway must be close this weekly express otherwise need to improve this service. Who will pay my all extra expenses with this journey and harrassment also!

I ms. P tripathi travelled from bhubaneswar to bangalore through train no-12504 kyq-bnq super fast humsafar express dtd.21-04-19 boarding time from bbs at 7.40 p m and will be reaching bangalore at 9.15 pm. The train was diverted somewhere in new jalpaiguri station, due to which it reached in bbs at 1.15 am late by 5 hr 30 min. This is a horrible service from indian railways... It was reaching bangalore by morning 7 am which is late by almost 9 hrs.. Railway didn't bother about public.. I was having flight to dubai from bangalore at 1.30 am... Which i already missed and i lost rs. 12000 which i can't get it... My appeal to railway is that please refund the complete amount of rs.2900 as compensation for my trip.. As i am completely disappointed with the kind of service from indian railways... I am sending the same complain to railway ministry and piyush goyal sir...

There is no retiring room facility at sealdah station at present and i am struggling to reach to you but not easy and no solution to the inconvenience caused.

Transaction i'd [protected]
Pnr no [protected]
Rr no sdahrr1364568

Why did you confirmed the room when facility is disabled at sealdah.

Further you have not even notified for the same if it happened after booking.

I need a full refund and the compensation for the inconvenience including the hotel charges which i have just booked near park street.

Railway enquiry have informed about unavailability of this facility at sealdah.
Here is the notice shared by railway enquiry.
Attachments area

Used blanket & bedroll given in train no - 20840 rajdhani express (Ndls-ranchi), travelling on 22/4/2019.
The attender seems to be absconding from coach b-2 and he was not available in other coach b-3 & b-4.
Given a used blanket wherein somebody vommitted earlier, stinking and seriously looking to it, it was sufficient to make your stomach upset and tendency of again vommimitting there.
It's not expected from such an reputed train i. E rajdhani express. Tried calling to register complaint on 138 but no-one picked up the call, again very disappointing. I have taken pictures from my mobile but it is not getting uploaded here as the size limit is 2mb and picture size is 3mb. If the pic is required i'll send it later for confirmation.
This is a complaint register to justify the fees i have paid for taking rajdhani train service.
Saurabh narayan
Pnr-[protected]

I was traveling from anand to bharuch in jamnagar surat intercity train no 22960 on 21/04/19 and i when i reached home i realized that i have left my luggage in the train. Please help me. It is greenish brown color bag which contains my home and hostel keys as well as my college books issued from library and some clothes.
I also contacted 182 but there was no further response.
Please help me get my luggage back.
Contact me at [protected]@gmail.com it you get it.

Train number 12876 neelanchal expresss has been booked for 19 april 2019 under pnr number [protected] is diverted from kanpur and not going to to lucknow. The concern is that diversion of route is not imformed prior notice. It caused trouble my family members. What's wrong with railway facility. Please look into the matter and resolve the issue as soon as possible.

I am traveling in 19202 train on 16 th april 2019. The tte misbehaved with us by selling our reserved tickets to other passengers and when asked he started screaming at daund junction. His name is bn meena 531. He also started warning us saying go and complain anyone.. I am not scared of anyone.
We are three people traveling. Our seats were s1 31, 31, 55. Already the ticket was checked before by another tte. This was so nuisance caused by him at daund station.
Kindly take action and also let us know.
Sonal

This is g maheswara rao now i'm traveling in train no. 15056 rmr af exp from bareilly to agra fort, my pnr no. [protected] and reserved seat nos
. S1 41, 42, 43, 44, 45, 46 with my family
But group of rpf constables forcefully occupied one of my reserved seat...
I requsted them to give my seat back but their reply very rude, further i informed the whole scene to tte, tte also ignored the situation

Please take action immediately

Hi Team,

I was traveled from Ram Mandir to Lower Parel on 14.04.2019 and took tickets at Ram mandir for one Extension and 2 half tickets, but Ticket master given me 1 adult and 1 child/half and fare was same Rs 20 per head return and extension Rs- 10

When I asked him for half charges he was argue with me instead of help and given ticket with full charge with forcefully. His behavior was very rude and arrogant. All information and tickets enclosed for your reference.
Ticket master name is – Beija Beija A

Request please look into and do the needful, if ticket master is behave like this who will help to passenger.
Expecting proper action and support.

Regards,
Shashikala

I booked ticket in kacheguda tatnagar special fare train. It was scheduled to come to rajahmundry at 9.20pm. Indian railways collected extra fare from passengers citing it as special fare. The train did not reach rajahmundry till 12.35am. Such pathetic administration by our railways. Collecting extra money and not maintaining time. Even worst named trains passed by. I paid extra in view of reaching my destination in time. When will our railways change. There is no accountability. My pnr no is [protected].

On 11/04/2019 i am travelling from banaswadi to sambalpur on special train. The train no. Is 08302. It was delayed by 5 hours. Due to which i suffer a lot with my health issue. Also there is a problem of water which should be filled by the given junction. But still delay of 5 hours was mjor problem for me as well as for all passengers who are travelled.
So it's my kind request you to please provide a justify reason for this delay.

Friday05apr 2019booked
Pnr number: [protected]transaction id: [protected]
Train number/name: 11014 / lokmanya tt expbooking date: 31 jan 2019
From: ksr bengaluru (Sbc) 05 apr 2019 to: thane (Tna) 06 apr 2019 13:38 hrs - ticket type: e-ticketvikalp status: no
Boarding station: ksr bengaluru (Sbc) date of boarding: 05 apr 2019 16:00 hrs - booked from: irctc website
Kindly note that i did not receive an sms or intimation regarding train diversion prior to the journey. I had to travel by air from bangalore to mumbai since senior citizens. Could not file tdr as past 72 hrs as per website. Request you to refund as not travelled at all and had to pay a hefty sum for air travel.

Name-dhirendra pandey
Pnr - [protected]
Issue - pantry persons are charging extra money on each product.
I am travelling on 18508. Here i faced below mentioned things.
1. I asked for water they are charging it 20 rupees instead of 15.
2. I asked mango fruity they are charging 20 however, mrp is 15 rupees.

This not about just 5 rupees. This is about the right and wrong. Many of passenger facing the same thing but not doing anything because it is just 5 rupees. Please look into this.

Dear sir,

I was travelling in trivandrum express -12695 on last saturday at 15:25 pm.
It was a huge rush in the train, before the departure of few minutes i have addressed that i lost my mobile.
I am still remember that few minutes before the departure i was speaking in a call with my mother.
With in next few minutes mobile phone was lost in the crowd.

We request you to help me to find my mobile.

Name : selvaraj. V

Mobile model :lenovo k60 (Gold color)

Mobile ime number : [protected]

I Hitesh jain have taken tickets from thane station on 31st march 2019 at 1.47pm in train num 12479 from falna to bandra terminal for[protected]pnr[protected] while booking i was just said that it is waiting list number 19 & 20 (no one said its not in general waiting), but on travelling day today i am said that tickets are in some RLWL quota which will be confirmed after GNWL because falna and bandra terminal are main stations in this trains route. i dont understand why is this partiality and the logic for that, is it my fault i live in main station of that route or is it your ticket vendors fault who haven't even brought it up to my knowledge that this ticket is in remote locations and it will be issued in RLWL quota which will be kept last for confirmation.. i personally think its a way to fool railways customers who directly book tickets from window without agents.. people booking behind me gets confirmed seats and we are yet in waiting list even on travelling day..
Very Angry and Unsatisfied travelling in indian railways even after buying fully paid ticket (RLWL 19-20) 13days before but will have to travel without any seat in train today with my wife (RLWL 12-13)..
Dont know should i hope or not for any action or feedback from your side..

At dewas junction, the contractor is charging excess parking fees. He had deployed goons and thugs who doesnt have uniform or proper id cards for the same. Parking fees prescribed by railways is depicted. However they are charging excessive fees. For 1 hour railways had prescribed fees of rs2 for a motor bike. He further requested me to file a complaint to station master. They have even printed rs 5 as parking charges for two hours, even the board depicting the parking fees by railways recommend only rs 2.