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Indian Railways Complaints & Reviews

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Updated: Jan 16, 2026
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R
RP Rao
from Hyderabad, Telangana
Apr 3, 2019
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Address: VISAKHAPATNAM, Visakhapatnam, Andhra Pradesh, 530018

Sir, after passing in cbt with good marks rrb is conducting pet for group d posts in normal procedure.in all cases like rpf si n constables, state police and many organisation are giving exemption to ex servicemen, because they are crossed age limit criteria with young recruits. With this criteria maximum post are vacant and back logged those belongs to exsm category. Please look into this matter. Thanks n regards
Indian Railways customer support has been notified about the posted complaint.
He is absolutely right. Our indian govt. Must give respect to our Soldier who put their young life to serve country. If he can manage to climb on hill, sail at sea, fly in air, firing guns and always ready to sacrifice their life for country then this is our chance to give them oppurtunity.

Jai Hind
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    samdutt
    from Manthani, Telangana
    Apr 2, 2019
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    I have boarded the train from guntur to visakhapatnam.
    There were huge rats in the whole compartment of b1.
    They were biting bags and also eating up food of co passengers.
    We were disturbed the whole night and my aunt who is around 65 years old having bp started crying.
    This is very bad maintenance by railways and railways should do something to eradicate this.
    Indian Railways customer support has been notified about the posted complaint.
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      fjt
      Mar 31, 2019
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      Address: 560100

      I have raised number of complaints, but no action and communication from railways about action, when I enquire about the same through SMS, it says NO ACTION.

      What is this behaviour and no action by railway.

      Train No 16514 boarded on 24th March from Mangalore central, A1 Coach, Seat Number 25, 26, 27, 28, 30 while coming back from Mangalore central to Bangalore on 24th March evening, attendant seems had some acquaintance with some passengers or not sure was it money angle got our
      seats issued to some other passengers, as we had to board the train from murdeshwar but boarded from Mangalore central. Some how those passengers had to got up from our confirmed seats, then attendant came to us rudely saying, here it is 2 pillows on one seat, all seat need to have only 1 pillow. Question is why he issued 2 pillows to other passengers who were occupying our confirmed seats, then why he was arguing with us for extra pillow? Was there any money angle involved with previous passenger and this fellow attendant ? Question is why he was rude in talking to us? It is very obvious he was involved for sure in something? Is he sitting on top of head of any passenger ? He was rude to small sick girl, who was sleeping at that time, he was asking her to get up from pillows by finger.

      What is this behaviour and no action by railway.

      PNR:[protected], TRN:16514, DOJ:24-03-19, 2A, MRDW-SBC, DP:16:20,
      ROHIT TALWAR+5, A1 26, A1 28, NOSB 0, A1 25, A1 27, A1 30,
      Fare:5665
      Indian Railways customer support has been notified about the posted complaint.
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        C
        csdein
        from Kolkata, West Bengal
        Mar 30, 2019
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        Address: 48 KABI SUKANTA SARANI, FLAT NO.-7, SHIVAM APARTMENT, 2ND FLOOR, KOLKATA-700085, Kolkata, West Bengal, 700085

        My daughter dr abhipsa dey purchased one ipad 6th gen 9.7 inch with stylus.
        Sales personnel sri sukhen mukherjee & sri souvik mazumder forced us to pay through paytm and assured cash back.
        After receiving cash back of rs 4000/- (Four thousand only) they again forced us to redeemed rs 2700/- (Two thou seven hundred only) in favour of them.
        The entire dealings was hide and seek.
        Mr suresh sharma incharge was there but did not act accordingly.
        How paytm cash bach will be the property of ezone?
        What is the tie up with paytm?
        Why we were forced to pay by paytm not in other online mode?
        Does their intention was inclined or some hidden benefits to them.
        Why bill do not have proper price reflection?
        Please enqure in to the matter at an earliest.
        Thanking you
        We remains
        Indian Railways customer support has been notified about the posted complaint.
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          C
          csdein
          from Kolkata, West Bengal
          Mar 30, 2019
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          Address: Mani Square, Kolkata, Kolkata, West Bengal, 700085

          On 29.03.19, my daughter dr abhipsa dey purchased an apple ipad from mani square e zone. The dealer named sri soumen mukherjee & soumik mazumder cheated us. They requested to make the payment through paytm and for which assured cash back will be there.
          As per bill rs 40000/- (Forty thousand only) paid through paytm.
          Against that payment rs 4000/- (Four thousand only) received as cash back.
          Both the dealer above and manager
          Sri suresh sharma forced us to revert back rs 2700/- (Two thousan seven hundred only) to them as balance payment.
          The bill raised is totally erratic and fabricated.
          Bill copy is uploaded.
          Please check and refund the paytm cash back amount at an earliest.
          Regards,
          +1 videos
          Indian Railways customer support has been notified about the posted complaint.
          54462/Bareilly - Bandikui Passenger (UnReserved)
          بریلی -باندیکوی مسافر बरेली - बाँदीकुई पैसेंजर
          last bogie's fan not work, and electric board not working please attend the problem and do the supply on of electric board because passengers are face trouble
          Hello, I was travelling by humsafar 22497 and my stop was in Pune
          I left my bag on seat number 69 B13
          It’s a black lavie sling bag and a grey bag inside it
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            D
            Devendra Bhatnagar
            from Indore, Madhya Pradesh
            Mar 30, 2019
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            Address: 12, Star Homes, Bawadia Kalan, Bhopal, Madhya Pradesh, 462039

            We boarded train 22415 coach a1 seat 19 and 21 on pnr [protected] at bhopal for agra. Air conditioning in coach is not working. On contacting tt we were informed that the problem will be attended at jhansi railway station.
            I regret that train left jhansi without rectifying the problem.
            New staff joining at jhansi is also avoiding us.
            Dk bhatnagar
            Indian Railways customer support has been notified about the posted complaint.
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              L
              Lokendra Solanki
              from Delhi, Delhi
              Mar 30, 2019
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              Address: New Delhi, Delhi

              Hello,
              Myself lokendra kumar
              I parceled my bike from pune on 27/03/2019 to nizamuddin (Delhi) and after 2 days i did'nt recieved any info. I talked to pune parcel office they said we sent ur bike on 28/03/2019.
              I went to nizamuddin parcel office twice
              But they dont have any satisfactory answer please resolve my issue as soon as possible
              Contact no. - [protected]
              Luggage lt no.- b726141
              Indian Railways customer support has been notified about the posted complaint.
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                G
                GitaM
                from Mumbai, Maharashtra
                Mar 29, 2019
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                Pnr number: [protected].
                Dated: 25th march 2019
                Traveling from nagpur to pune junction.

                I traveled with my 4 year old baby from nagpur and i have got side upper birth in s1 coach. I see in that coach 33 number of below birth passenger absent, so i request to tte for adjusting below birth for me, and shift new passenger to my current upper birth number 40, but tte refused my request, also not support me in this situation and harass me.
                This is one of example till now gents are not support ladies.
                Indian Railways customer support has been notified about the posted complaint.
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                  R
                  r l shammi
                  from Manjeshwar, Kerala
                  Mar 29, 2019
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                  Address: RAMNIVAS PUTHUKKAYIL,IRINGAL VADAKARA, Kannur, Kerala, 673521

                  0n 23rd march 2019 i with my family travelling in gandhidham - nagar coil express (16335), sqauad member mr. Suresh kumar collected penalty of rs.680 in addition with uts ticket charge of and my wife. He asked me tiocket, i showed him uts screen shot of ticket but he was not agreed and demnded to produce printout of the same. I told him the reason, why i couldn't take prinout but he was not accepted, he demanded my id card and put it in his pocket and gone to next compartment.
                  He compelled me and family to alight at kannur, i paid full penalty, i missed the the the same train due to this reason, there after i with my kid and wife struggled to get home.
                  I request southern railway authorities to provide any system to provide printouts o[censored]ts tickets in any situation. I believe railway is introduced such modern technologies to help passengers to help intime but not to punish in genuine cases. Hence i request to take necessary actions against mr. Sureshkumar, sqaud member of kannur station and to get proper compensation from railway authorities for the uncompensated mental agony and insult that i faced among other passengers due to his behavior,
                  Attaching here proof of ticket and fine receipts.
                  Indian Railways customer support has been notified about the posted complaint.
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                    G
                    Gopzbang
                    from Mumbai, Maharashtra
                    Mar 28, 2019
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                    On 21.03.19 i did not receive my prepaid food from comesum anand vihar vide irctc catering order #8608124 in my seat of jharkhand express on 21.03.2019, when we called comesum anand vihar, they did not response also. Now they lied to us through irctc that food was delivered. I requested to please refund the amount prepaid to them by me immediately otherwise show me the proof of delivery. I also reserve the right to approach an appropriate forum to get justice and compensation also for being hungry throughout the journey and accused of being called a cheat whereas it was the other way around. It's a shame that people get cheated so easily in this country. It's a shame to the core that i got cheated of rs 150 by a registered vendor of irctc e catering that too being a senior high court advocate.

                    Order no. 8608124
                    Train no. 12818 jharkhand express
                    Pnr no. [protected]
                    Date of journey 21.03.2019
                    Seat no. B2 61
                    Passenger kunal sen
                    Cell no. [protected]
                    Email [protected]@gmail.com

                    Note:
                    It was a festival of holi and most hotels were closed and did not serve.
                    I request you to kindly take this matter seriously as this could be a large scale scam by comesum anand vihar by cheating innocent travellers.
                    The amount may even run into crores of rupees and suggest you to make a cbi enquiry.

                    Thanking you for your kind consideration.
                    Indian Railways customer support has been notified about the posted complaint.
                    Mar 28, 2019
                    Updated by Gopzbang
                    On 21.03.19 I did not receive my prepaid food from Comesum Anand Vihar vide IRCTC catering order #8608124 in my seat of jharkhand Express on 21.03.2019, when we called Comesum Anand Vihar, they did not response also. Now they lied to us through IRCTC that food was delivered. I requested to Please refund the amount prepaid to them by me immediately otherwise show me the proof of delivery. I also reserve the right to approach an appropriate forum to get justice and compensation also for being hungry throughout the journey and accused of being called a cheat whereas it was the other way around. It's a shame that people get cheated so easily in this country. It's a SHAME to the core that I got cheated of Rs 150 by a registered vendor of IRCTC e catering that too being a senior High Court Advocate.

                    Order No. 8608124
                    Train No. 12818 jharkhand Express
                    PNR No. [protected]
                    Date of journey 21.03.2019
                    Seat No. B2 61
                    Passenger KUNAL SEN
                    CELL NO. [protected]
                    email [protected]@gmail.com

                    Note:
                    It was a festival of holi and most hotels were closed and did not serve.
                    I request you to kindly take this matter seriously as this could be a large scale scam by Comesum Anand Vihar by cheating innocent travellers.
                    The amount may even run into crores of rupees and suggest you to make a CBI enquiry.

                    Thanking you for your kind consideration.

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                      J
                      Jeetmahi17
                      Mar 28, 2019
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                      Address: House no. 55 Venkat gowda layout hebble kemlapura Bangalore, 560024

                      Hi today i have charged by railway by 1370 /- for carrying lcd tv with me in sleeper class.
                      I am not aware of any type of this rule.
                      Can u please help for refund this amount.
                      My pnr no. Is [protected]
                      And charged invoice no. Is - 004325 dated 27.03.2019
                      Also there is nothing mentioned in rules for carrying lcd tv with me in sleeper class.
                      Indian Railways customer support has been notified about the posted complaint.
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                        K
                        kishorerao
                        from Pune, Maharashtra
                        Mar 26, 2019
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                        Dear sir,
                        On 17/03/2019 i was trying to catch swaraj express train with my father that time on platform no.2 timing 2.15 pm my mobile was theft bu some unknown.
                        I know about this incident after few minuts but that time i catch the train for mumbai.
                        I was describe my mobile details below-
                        Phone - redmi note4
                        Ime no. -[protected]
                        Jio mobile no -[protected]
                        Airtel mobile no.[protected] (Currently reissue this number from airtel, it is use by me currently)

                        I gave a complaint to mumbai borivali grp on 18/03/2019
                        But when 1 was going to complaint i saw there is many cases are coming for theft mobile and wallet continuously.
                        Thats why i was wrote this on your id, please look intoo this matter not for only me it is for all about railway crime updation.
                        Thanks
                        Indian Railways customer support has been notified about the posted complaint.
                        Please add a new train between MUMBAI to KALABURAGI(GULBARGA)
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                          Mohd Ali RAZA
                          from Delhi, Delhi
                          Mar 25, 2019
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                          Address: Guwahati, 226003

                          Dear sir,
                          I was travelling from lucknow to kishenganj by new delhi dibrugarh rajdhani exp train no. 20506.
                          I boarded at lucknow on 24th march19 and reached kishenganj on 25th march19. When i left train, i forgot to take my reebok shoe.
                          My pnr was [protected] and my seat was in coupe c in h1 coach ist ac.

                          Please collect my shoe and inform at my mobile no. [protected] or email at [protected]@yahoo.com
                          Thanks and regards
                          Ali raza
                          Indian Railways customer support has been notified about the posted complaint.
                          Most of the time gates closed between 9:00Pm to 5:00Am which is located puduchatiram power plant to ramayipatti.

                          We went along with family at late night around 10:00Pm, we asked to open gate with gate keeper.

                          He never opened and started to argue, later that we rerouted more distance of 6km with my females family
                          My Complaint No. is S/NR/IRCTC_TKT/[protected]. Please status updates me
                          So many mst holders are traveling in sleeper coach in Sayaji nagari express -19115/19116.
                          This makes journey very uncomfortable and irritating for the reserved ticked holders. TTE is not coming to check their tickets. Pl look into this matter very seriously. Hope for the positive response. Thank you.
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                            srinuyagnam
                            from Hyderabad, Telangana
                            Mar 25, 2019
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                            I have lost/stolen my wallet/purse while travelling from nellore to secundrabad in naryanadri exp (12733), coach no : s4, seat 62 (Ub) date:[protected].
                            Or
                            I have lost/stolen my wallet/purse while i was moving out of the stations from platform to bus stop.

                            Please contact below number :
                            Name : srinivasulu
                            Phone1 : [protected]
                            Phone2: [protected]
                            Indian Railways customer support has been notified about the posted complaint.
                            Received message from IRCTC, saying that train will be skipping 7 consecutive stations from the starting point. Is it fare to do so for a confirmed ticket?? Please find message screenshot attached.

                            Boarding date - April 1, 2019

                            PNR - [protected]
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                              rmenon249
                              from Delhi, Delhi
                              Mar 25, 2019
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                              Address: 400094

                              I have left my sony digital camera in the train doon express 13009 on march 22, 2019, while alighting at haridwar in coach b1, seat no. 25. I was travelling from varanasi to haridwar jn. My name; rajani menon, central govt. Employee.. My address is 1f, malayagiri, anushaktinagar, mumabi - 400094. Please contact if found at ph. No. [protected] or email id: [protected]@rediffmail.com
                              Indian Railways customer support has been notified about the posted complaint.
                              In rrb alp cbt2 Jan 22 1st shift, president related bit all options wrong, please recheck and key
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                                Ravi2085
                                from Eluru, Andhra Pradesh
                                Mar 25, 2019
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                                Address: West Godavari, Andhra Pradesh, 534001

                                In rrb alp cbt2 exam ans key, options marked by us are changed, even we put the answer correctly it is showing another option, dangerously it will change fate of lakhs of candidates due to their exam software mistake, i can confidently say they can check my exam cctv footage as a proof, it is not only i facing this problem there are lakhs of candidates😢, we need justice in this, even we marked correctly we are losing marks, answer key of cbt2 should be revalued, even we are tweeting in twitter and mailing they are not responding
                                Indian Railways customer support has been notified about the posted complaint.
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                                  Poornima Natrajan
                                  from Bengaluru, Karnataka
                                  Mar 24, 2019
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                                  Address: 340, BK & SONS BUILDING, 12th Cross, Doddamma Devi Temple Road, Bellandur, Bangalore, Karnataka, 560103

                                  I with my sister had come to drop my brother at kjm railway station and my platform ticket was mistakenly carried away by my brother while he boarded the train and left. When i was asked for the platform ticket by the ticket checker, i had no choice but to ask him if i could show him the picture of it. He refused to listen anything and told me that i will have to pay him 280rs each for me and my sister. I was aware that it is only rs. 250 fine for not carrying platform ticket. I don't know how fair was that. Also, he being a staff of railway asked us to cross the tracks with 10 other people to go to his office to pay the fine. How is it for the officer to break the railway rule different than normal people doing the same. Crossing the railway line from between is that risky in this station and knowing the same he forced people to do so just for earning money from fine amount. When me and my sister chose not to follow him and take the skywalk he threatened us and asked us to walk back by shouting back at us. Something like this from railway staff is just annoying and disregard to the laws of railways. I being a lawyer know how law works and breaking law from a staff is more unfair and subject to penalty. I don't understand who takes action against them.
                                  Indian Railways customer support has been notified about the posted complaint.
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                                    Abhayan Som
                                    from Gonda, Uttar Pradesh
                                    Mar 24, 2019
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                                    Address: Gorakhpur, Uttar Pradesh, 273001

                                    Respected sir/madam,

                                    I am writing this mail to bring to your notice that i had sent my honda activa 125 scooter from the railway parcel office in jaipur, rajasthan (Dispatched on 13th march 2019) to gorakhpur, up (Bill/lt number - a0633498). I am enclosing the original copy of bill/lt number provided by the parcel office at jaipur.
                                    Despite being told at the jaipur parcel office that i would be getting a phone call on the number that i provided when my parcel would be delivered and availability of tracking your parcel on the railways website https://www.parcel.indianrail.gov.in/, i received no communication whatsover from either platform. After multiple visits to the gorakhpur parcel office, when i did recieve my vehicle (On 20th march 2019), i was charged with a penalty because my parcel was delivered a day before and no information regarding that had been passed on to me. The parcel tracking option on the railway website was not updated even once.
                                    Secondly, i also wanted to inform you that due to the poor handling of my parcel, my vehicle was badly damaged (Broken tail light, broken rear bumber, and damage to the front indicator lights - photo enclosed with this mail), which will cost more than 8000 rupees to repair. My vehicle was packed by the officials present at the parcel office in jaipur, for which i was charged an extra amount.
                                    Therefore, i request you to kindly look into this matter and provide me with compensation for the same.
                                    Thanking you, anticipating an early response.
                                    Sincerely yours,
                                    Abhayan som
                                    Ph - [protected]
                                    Indian Railways customer support has been notified about the posted complaint.
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                                      Ntnsngh
                                      from Muzaffarpur, Bihar
                                      Mar 24, 2019
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                                      I'm travelling
                                      I'm travelling 12368 vikramshila express from patna to bhagalpur with a reserved ticket. As i entered in the compartment i found 5 people already seated in my reserved seat and they were not willing to get up till i got the tte intervene into the matter. I was given space in which
                                      I can hardly sit. Throughout the
                                      Journey people with general ticket or no ticket kept on entering the compartment and the tte was hardly bothered. Why am i even paying indian railways for a reserved seat when
                                      I can't travel comfortably.
                                      Indian Railways customer support has been notified about the posted complaint.
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                                        pushpam kumar mishra
                                        from Jabalpur, Madhya Pradesh
                                        Mar 24, 2019
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                                        Address: At:-Rampur Dilawar, Po:-Baikunthpur,Ps:-Rajapakar, Dist:-Vaishali, Hoshiarpur, Punjab, 844124

                                        Dear sir,
                                        This is pushpam kumar at akshayaw at rai nagar railway station when i came to have ticket from akshayawat rai nagar to patliputra junction the booking clerk refused to give ticket. He said i will issue ticket when train will come. He was reading paper and the counter was in closed condition.
                                        When i asked for his name he misbehaved with me and open his belt to bit me and told i am local guy. You can do complaint where ever you can nothing will happen.

                                        Please look into this matter seriously and take proper action against him.

                                        Pushpam kumar
                                        [protected]
                                        E-mail : [protected]@gmail.com
                                        Indian Railways customer support has been notified about the posted complaint.
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