Indian Railways Complaints & Reviews

Two complains related to ticket cancellation request refund

I cancelled my ticket pnr no. [protected] of train no. 18208 from ajmer to durg of 12th fab didn't got refund
However irctc app show referance no. Of transaction that is[protected] but
Refund amount didn't added in my account
And
Train no. 18244 was on 14th fab cancelled from jodhpur to durg due to some reason my pnr no. [protected]
I also didn't got refund for this

This is digvijay jaiswar, my user id is mrbeardie. On 6th january 2019, i tried to book a tatkal ticket from gorakhpur jn. To ltt for train no. 12541 (Gkp ltt sup exp). I completed all the booking steps and done the payment using bhim upi ([protected]@upi). The payment was successful in the bhim app and amount got debited from my account but the ticket status is "pending from bank end".
After that, i talked to customer care of irctc. They told me to send passbook print from date of booking to till date. I sent it multiple times, but still they have not refunded. Always they say, within 24-48 hours you will get the refund. Still i have not received it.
Kindly do the needful.

Transaction details:

Transaction id: [protected]
Transaction date: 06/01/2019

Last ticket no: 2938520 (By registered mail)

Kindly do the needful.

I have booked 22 parcels from vijayawada to bhopal on 15/02/2019
Parcels which i have booked has been loaded on 16/02/2019 for the
Train number — 14816 (Tamburam to bhagat koti)
Booghie number/slr number — 17862/c
Time is getting to be completed for that parcel so p;ease find that parcels and hand over in my particular station immediately

Kindly check the following parcels

My mistake was unfortunately that day itself i didn’t take my car and went by train seeing the rush in second class after skipping 5 trains i got in one in first class and was asked to pay fine for which i didn’t have immediate cash so i paid 120 and rest i’ll withdraw and pay the tc asked for my id so did i ask for his id as it wasn’t on his neck he removed a pass or id whatever it was and started flashing on my face people around some where on my behalf and some weren’t so i said # off to few people not the tc i dont know why he got offended took it on himself and took me to their office slapped me thrice saying i created a nuisance you ask for you money and id why cant i ask for one if i did what do you have to get physical and hit me i made a mostake and ready to pay for it i have for three passengers as per them the senior was kind to let me go but this ticket collector mr shasank idk his last name from andheri station has slapped me i was threaten to put behind bars for nuisance dont i have a right to ask for id? Dont i have a right to get rude if he’s acting total illiterate human they made me write a letter that i apologise i wish our country was better for our rights and to make you remember i a tax payer you the government service provider has been acting like a goon to me i have to make my life ahead and go abroad cant file cases and sit here i hope you take some action or let our india just be in this mess as you all are one.

Dear sir,

Good day,

This is in reference to my complaint id no. 1206988 regarding not changing the filthy blanket soiled with (Urine) of previous passengers on train no. 11014 at sbc on 18th feb 2019.

On enquiring with the tt of the coach it was learned that the said blankets are washed only once in 4 moths. If it is true then you are playing with the health of railway passengers.

If railway can not afford to provide clean blankets on every new journey then better withdraw such namesake show case services. Please understand the hygienic state of such linen/bed roll & what can happen to the healthy passengers by using such a filthy unwashed bed roll for months together & used by thousands of passengers.

Please see the direct tweet to railway minister for your information.

Vilas dholam
@vilasdholam1
Replying to
@piyushgoyal
Dear sir, you are talking of modern technology and outstanding services in indian railway. But will you address the problem of coach lining or blanket unhygienic conditions. It is understood that the blankets provided in ac coaches are not washed for more than 4 months?? Answer
6:32 pm · feb 18, 2019 · twitter web app

Please reply to this email at an earliest considering the seriousness of the matter.

Thanking you in advance for your timely action if you initiate.

With best regards

Vilas dholam

My pnr - [protected]. I booked the ticket after availing concession for senior citizen. When i got the ticket i found that seat allotted to senior citizen is upper birth. It's neither lower nor middle. Is it right to allot upper birth to senior citizen specially lady, if not then kindly make it right. When i contacted to irctc for this then they replied to book the ticket in senior citizen category and in that category no seat available for this date. My date of journey is 23/02/2019.

Bike not yet received
I have parceled my bike from lucknow. Jn to shakti nagarl. Jn on 20/02/2019, in name of deepak agrahri but the bike has not been received till now (23/02/2019). I have no idea where my bike is now. I went to the parcel office two times, but even the officer in charge also not able to give a satisfactory solution for the missing bike. It is an absolute irresponsibility in the part of indian railway parcel service system. The railway has no any regard for the value of time and money and the trust, people have on indian railway. So this is my request to whomsoever it may concern and please do the needful as early as possible to receive the bike.
Rcpt. No. No - 653873
My mobile - [protected]/
Email - [protected]@ntpc.co.in

Dear sir/madam, train13009 [protected]@ lko
22/02/2019 08:40pm
This is on behalf of my brother. Tte in this train is being physical to my brother. This tte has slapped my younger brother on board train and didn't apologize for his actions. My brother is in deep shock. Tte name is not known but picture is attached here. Please take necessary action.

Dear sir,
I have booked train ticket at mangalore central to chennai central and doj:9-2-2019, the pnr no is:[protected] through my sbi debit card rupay and card no :[protected] on feb 8th and chennai egmore to visakhapatnam and doj:[protected], the pnr no is:[protected] through my debit card rupay and card no:[protected] on feb 8th but i cancelled tickets on 9th feb-2019. Iam not received my refund amount please solve my problem immediately.

Dear sir
Today i was travelling in jan satabdi express caught the train with normal ticket and in a rush meet tc anmol kumar vishwas newly appointed. I explained him my scenario and was ready to pay whatever it takes but he started very rude language and ate up my reputation also tried to challenge me physically
Train no -12067
Date of journey - 22nd feb 2019
Took i am a responsible citizen and a tax payer never ever anyone behaved with me
Need action against the erring employee from railway side else i will approach the court of law

R/sir, i am shiv lal meena central govt employee as pgt in kv sangthan traveling on 21/02/2019 in train no 19609 udaipur-haridwar exp. And my seat is in s1 coach 48 and suitcase is under my seat hold by chain which is stolen between jaipur to old delhi railway station. My all educational documents are in the suitcase. So please help me to overcome this situation because documents are very important for a employee. Thanks

Dear sir

Kind i inform you about my household materials (03- bag utensils, 01- bag books+stationery, 03- bag clothes, 02- bundle bed with three blanket) material missed didn't received.

I have been sent parcel on date 07/02/2019 from jamnagar to mokama. And total number of parcel bag is 09.

E-mail i'd - dinesh. [protected]@gmail.com, mobile no - [protected]

Thanks you

Dinesh prasad

Mobile phone jewellery and cash was stolen in train, suspect is a waiting list passenger who was alloted seat by tt in midnight without informing other travellers about new passenger. Also that passenger deboarded before his destination and coach attender was sleeping and did not confirm where did he deboarded so that we can track him at that location with help of police.

Attender did not cooperated in finding that person and delayed and brought tt only when he was pressurize by other passengers in train.

Seems that he was also involved with suspect and helped him finding a vacant seat to do theft and deboard.

Need to know who is reponsible for my loss?? Railways who allots ticket without proper identification of person, i need full detail of that person if he was having a valid ticket. And if he produced fake id then how did tt verified him??? What is your system of verification of passenger if you cannot track them in case of any incident.

Please provide details to track him or want compensation from railway for allocating seat to unidentified person.

My self Kiran from Kerala I have faceing the main problem delay for the train (56716) so many working people depending on this train including me but all the day evening 3 hours delay the arrival time in Trivandrum 4.40 PM but the train will be come 7.00 PM, it's an major issues, and so many complaint we are registered the railway web site but no response from the side we have no idea for next what to do ?

In karnataka state, ranibennur is biggest city in haveri dist, but ranibennur railway station not good basic facility, 1) no purified water center 2) no railway scheduled led display, 3) no platform railway coach led display, 4) no waiting room 5) resevation counter not open continues 5) sampark kranthi train not stop in this station... Plz action concerned.

Dear Sir,
Kind I inform you about my household materials ( 03-utensils, 01-books+stationery, 03-clothes, Punch Bed and three blanket in 02 punch bed bundles) are missed didn't received, I have been sent parcel on date 07/02/2019 Jamnagar to mokama. And total parcel are 09.

email id - dinesh.[protected]@gmail.com, mobile no- [protected]

Thanks you

Dinesh Prasad

I had travelled from chennai central to alwaye on the date of 17.02.2019 (Sunday) along with my wife aged 54 and my three children including my daughter aged 21 and two sons in train no 12623 and boarded the train at around 7.30 from the chennai central station. I had already booked 5 tickets in irctc online and got confirmation of successive booking with pnr no:[protected] and booking id :[protected]. Unfortunately i got to know that the said booking is in pqwl status at the last moment when the chart was prepared. So that i had taken general ticket from the station as i was already prepared for the journey. Before the train got departed, i noticed that the general compartment is full, so i thought to leave my daughter and wife in ladies coach. The scene i got in a sight is terrific, that is i found no ladies even for a finger count but fully filled up with gents. I had approached the tte present in s11 coach and notified him the same. His reply was that it is not his headache and its not his duty to check who all are there in ladies and general compartments.!! Also he added that his duty is to take acre of sleeper class passengers only and not those people in ladies coach and general compartments. I was too disappointed of the said reply and requested to get me at least 3 sleeper class tickets for me, my daughter and my wife. Tte replied that almost seats are full and directed us to pay extra ticket charges and penalty of 250 rs/head for not obtaining a ticket. I had already obtained 5 tickets online in pqwl which i had paid online and also apart from that 5 general ticket as well. As i enquired about it, he got irritated and asked to get out the train!!. I replied him that i will step out in the next station and will get in to general coach. On the very next station i stepped out along with my family to get in to general compartment for 3 o[censored]s and to leave females in ladies coach. Again it was found that there is no space even to a pin in general compartment and ladies coach was fully occupied with men with only 3-4 ladies in the coach. So that i came back to s11 coach and stood there as i was not that much confident to leave the females with me in that compartment filled with men. So that i asked the tte about the same, he again got frustated and replied the same that it is not his job to look in to general compartment and ladies coach.!! His interactions and attitude was in such a manner that it is not his burden to take care of passengers other than higher class coaches from sleeper and above. The incidents of delhi rape, soumya rape case and all is still not got down from our minds. The court itself has directed that there shall be two women police persons present in thre ladies coach especially in night. The concerned tte which i had mentioned above is not bothered about such topics and he was saying that it is not his responsiblity or duty to take care of them.

Please do needful

Dear sir
Our 6 tickets were booked in the train golden temple express departing from amritsar on 16th feb 2019 at 9:30p. M. We received the message from indian railways at 11:22a. M. That the train had been cancelled for 16th feb 2019. We enquired on the number 139 with the customer care operator who also confirmed the cancellation. Due to which we booked flight tickets worth 70k for the next day as golden temple express for the next day i. E. 17th feb 2019 was also showing to be cancelled and there was no way we could get tickets in other trains.
At around 9:36p. M. On the same day i. E. 16th feb 2019 after the scheduled departure of the train, we receive a message that the train is on schedule. How on earth could we have gotten the train??
Now we have lost the amount which was to be returned for our 6 tickets as the train was cancelled and have paid additional 70, 000rs for our flight tickets. Who is gonna bear this loss? I request indian railway to refund our ticket amount which we lost due to improper miscommunication by the indian railways

Attachment: picture of the message from indian railway confirming the train has been cancelled and message at 9:36p. M. That the train is on schedule

I had parcel my motorcycle from valsad to bilaspur in valsad-puri express (22909) dated[protected] whose prr no. Is[protected]. Actually i want my parcel on champa but valsad parcel staff said that hault timing in bilaspur is more then champa so you will recieved easily so i had booked upto bilaspur but when today i went to parcel office to collect my parcel, they said that parcel is not unloaded in bilaspur and even no one is taking responsibility for that. They are not confirm where my parcel is unloaded and even they are not tried to take information about my parcel, after i said that i want in written that parcel is not recieved in bilaspur they contact with puri parcel office and taken my contact no. And said that will contact after parcel will be recieved.
Sir please help to take my motorcycle as soon as possible. I had taken not recieved in parcel way bill with signature and seal from bilaspur parcel ofice.

Luggage (Parcel) missing
To,

Drm sir,
Jalandhar

Sub - parcel missing (House hold)

R/sir,

Imonica jairath had booked my luggage on dated 7/1/19 from jamnagar to jalandhar can't (Parcel no...), but till now i have not received my parcel.

I inquired in jamnagar, they informed me that my parcel had moved from indore on 8/1/19 by train no-12477

I have inquired at jalandhar cantt parcel office several time but the parcel officer is not taking any responsibility.

Sir, i am in private job and hence i cant take leave and go to the railway station daily.

I attached the billty copy herewith please open this attachment & understand my problem.

Kindly look in to this matter & do the needful to enable me to get luggage at the earliest and without any further delay. I would very much thankful for your kind co-operation

Thanking you.

Your faithfully

Monica jairath
Mob. Number -[protected]
Email :- [protected]@gmail.com