Indian Railways
Ministry Of Railways
Customer satisfaction rating: 27%
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5718
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Indian Railways Customer Care

Address
Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
Delhi
India - 110001

Customer Care Phone Numbers and Contacts

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2229
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667

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2022
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569

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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27%
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5718
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So far so good - The company responded to our notifications and is working on resolving complaints.

Indian Railways Complaints & Reviews

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I was having a courier from chennai to palakkad. It was booked for courier on[protected] from chennai and they confirmed that...
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I have booked a parcel (2 wheeler motorcycle) from howrah jn. To njp jn. On 24.09.2020 and the same was loaded on 26.09.2020...
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I just checked into my irctc account and under my transactions, i can't find any of my booked/cancelled/refunded ticket history. All the information has vanished.
All ticket history not showing
Sep 23, 2020

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    Dear sir

    Rail parcel service failure, rail officers is not responsibly serious about parcel

    Our booking details are as follows
    Prr no. [protected] loaded from ndls in train no. 02716 on[protected]:20.|stop sm

    But till date & time parcel is not received on 17 hous distance fron delhi to bhusawal
    From last 7 days parcel in nanded junction but they dont forwarded
    We are get followup form bhusawal junction officer
    But till date parcel not recevied
    We request plz solve this issue & improve parcel handling services
    Sep 22, 2020

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      Respected sir, i booked my bike parcel through indian railways from new jalpaiguri station (West bengal) to jamalpur junction (Bihar) on 04/09/2020
      Bike-yamaha fzs registration number - wb74az3887
      Parcel receipt number : b 176367
      I made sure that the parcel was loaded in the train before it moved from njp station.
      The train reached jamalpur station on 5/09/2020 at 08:55am but my bike wasn't unloaded. I enquired at the parcel office who informed me that it would be unloaded during the return journey. The train returned back from delhi on 7/09/2020 but my parcel (Bike) was missing in the boggy.
      Train name and number : 05955 dibrugarh - delhi brahmaputra mail covid.
      Sep 07, 2020

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        Myself subhash k. V booked the parcel of scooter from shoranur jn to bhopal jn with the pwb number 584222. I was traveling between the stations on 4th sep 2020 and the parceling officer has been told about parceling the scooter in same train (02617) which he has agreed to. Now, to my great surprice.. When i visited bhopal jn parcel office, they said they didn't receive such a parcel!! And the tracking service providing a blank response. Please help
        Sep 06, 2020

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          I have booked a parcel (A yamaha fz-s motorcycle) through railways parcel service on 4th september 2020. (Bill number b 176367) at new jalpaiguri railway station. It was to send from new jalpaiguri to jamalpur (Bihar). But today on 5th september 2020 i asked to jamalpur parcel office about they told me they not have any parcel from new jalpaiguri

          Could you please check the status & contect me at [protected]
          Sep 05, 2020

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            PNR-[protected] cancelled on 30JUL2020 and PNR-[protected] cancelled on 15JUL 2020 not refunded yet. Please process refunds urgently
            Aug 25, 2020

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              Hi sir
              I booked a bike parcel in railway prr no 502716 from Vijayawada to visakhapatnam and when I collect a bike I found a break in doom total doom was breaked and I immediately informed them they told me to give complaint and no one respond properly about it and they are very carelessly it will happen to all bikes like this.
              My bike got damaged
              My bike got damaged
              Aug 22, 2020

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                To
                The chief manager,
                State bank of india
                Centralized. Pension processing
                Center. Chandni...
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                Respected sir,
                This is with reference to parcel booking number a-2140690, booked on 12 july 2020 from pune to visakhapatnam has not yet received by me till date i. E 20 july 2020.
                I request you to please give me an update about my parcel and hand it over to me as early as possible

                Thank you
                Jul 20, 2020

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                  We booked one parcels in railway, but not reached the destination. So, we kindly request you to look into this matter on an...
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                  Dear sir/madam,

                  We had cancelled the train tickets and not received the amount back.
                  The payment was...
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                  I booked my bike and mattress from pune to gwalior station, but they offloaded only mattress.
                  And now they have no idea where is my bike.
                  I waited for the same train to return, but bike was not in that.

                  Please provide me the updated status where it is.
                  Bike is mh14hc2516, yamaha fz 25
                  It was loaded in goa express.

                  Please contact me on.
                  [protected]
                  Jul 08, 2020

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                    Charging switches are not working in b4 compartment
                    Jul 05, 2020

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                      Hi Sir/ Mam,

                      This is regarding the job offer / exam given to P Naveen Kumar ( son of Late . P Jaya Kumar who...
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                      I am staying at Shillong, i am sorry to inform you that regarding railway parcel delivery, i have been booked house hold 3...
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                      My brother send me a box of lychee and mango of 25 kg from muzaffarpur (Mfp) to jabalpur jn. (Jbp) on date 10/jun/2020. The...
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                      Near my home in hyderabad we have 2 railway gates within 500 mts both of them gets closed atleast 20 mins before the train crosses. And average taken by train to cross the railway gate is 10 min. Taking the total closure time to 30 mins which is too high and causes a big nuisance to public. Many a times people miss their buses etc. Due to this longer duration of closure. It is a manned railway gate and recently automated system was installed to close the gates.
                      Jun 07, 2020

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                        [Resolved]

                        Sir,
                        I had booked some tickets from udhampur to haridwar and back from rishikesh/haridwar via hemkunt express on 28.06.20 and 30.06.30 respectively through make my trip and yarra.com but due to covid 19 all trains were cancelled make my trip has refunded my booking amount but i have not received any refund from yatra.com please help me in getting refund.
                        Refund not made yet by Yatra.com
                        Refund not made yet by Yatra.com
                        Refund not made yet by Yatra.com
                        Refund not made yet by Yatra.com
                        Aug 8, 2021
                        Complaint marked as Resolved 
                        Jun 04, 2020

                        Complaint Status

                        Indian Railways customer support has been notified about the posted complaint.
                        Dear Shashi,

                        Greetings from Yatra.com!

                        We regret the inconvenience and delay in response. We would request you to kindly share us your Yatra booking number for us to check and assist you.

                        Regards
                        Yatra Care
                        Dear Shashi,

                        Greetings from Yatra.com!

                        We regret the inconvenience and delay in response. We would request you to kindly share with us your Yatra booking number for us to check and assist you.

                        Regards
                        Yatra Care
                        ShashiSharma5786's [Complaint's author] reply, Nov 5, 2020
                        Sir,
                        The issue still unresolved.
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