Indian Railways Complaints & Reviews

With reference to the subject cited above, I would like to bring to your notice the following issue that I had to face on the 15th of May, 2023 at 05:06 PM IST-
I made a payment of Rs.620.00/-(Rupees Six Hundred Twenty) only to the Indian Railways via UPI after the Railway official at the Indian Railway ticket counter of the Kantabanji, Odisha, sent a collection request to my Phonepe app at my UPI id at the Railway ticket counter for 01 no. of person for a journey from Vskp to KBJ (Odisha) via a Link express. The Collect ID of the Indian Railways reads as SBI11E65B3C29B9417F87DAFC343DA85AA4 and the Transaction Id is T2305151706551843285447. The money got successfully deducted from my account whereas the railway official said that the ticket could not be generated and that he could not do any help and instead asked me to redo the ticket with cash amount (the ticket was booked after paying cash). The money paid via UPI has not been received back as of now and I would therefore like to lodge a complaint regarding the same for quick resolution of the problem from your end. The phonepe team is saying that the money has reached the merchant and the services are delivered which is not the case.

Sir,
I booked my scooter from roorkee to mathura junction on 08/06/2023 receipt no [protected] that is not reached at mathura station and no one gives the satisfactory answer, please tell me what i do, my works suffer due to railway parcel management, i wants my parcel as soon as possible, train no is 19020

Don't know what to do? who responsible for it?

My name is Rameshwar Prasad and I'm travelling in the train: Doon Express (Train No. 13009), PNR:[protected]. As of now I'm in the coach A1, seat no. 07, AC2.
An unauthorised person has occupied my seat and allowed me to only sit in a corner of my seat. In fact, there are some more unothorised people who are siiting in my coach. He is saying that TC has assigned that seat to him. Please help me to get my seat.

It has been a regular affair for the local trains to run late/start late from Lingampally station. The trains are always late atleast by 40 mins and troubling all passengers who use this transport to reach offices before 10. Everyday going late to office continuously will hamper the daily activities of all those employees who are using the services. There should be some mechanism to streamline such regular delays. Delay once in a while is acceptable but these trains are always running/starting late from Lingampally almost 4 times a week.

I have booked season ticket fron Ambivli to Ghatkopar for 825/-, money is deducted from bank successfully but in UTS app it is not showing as booked.

Kindly help.

June 1st 2023, Sealdah station
17:30 ladiess ticket counter. Ticket vendor name Vivek Majhumadar.
I purchased a ticket to Krishnanagar giving ₹30. In change he gave a small ₹1 coin that nobody accepts. I requested him to change it for a large one, or give me ₹5 coin he refused, and started to become abusive and shouting, again and again refusing to give the correct change and also delaying all the passengers and with extremely rude and disruptive behaviour. Eventually he closed his counter leaving me with a less amount in change and everyone inconveniencd and very shocked. Usually the ticket vendors are polite, professional and honest. I would suggest you request him to check his behaviour towards customers as it was really rude, abusive and also causing unnecessary delay for many passengers over a small matter that he should have redressed immediately upon request without any question or fuss. Also he gave me quite unnecessary stress and tension over a small matter. I am most for your help.

I would journey train 12262, actually reached time 26hours, but it was always late minimum 4hours, tickets always high rate another train, both side are reached 31hours, like another train time schedule

I booked a ticket in IRCTC from KGP to TVC for 25th May 2023, but upon final chart preparation I got only one confirmed ticket out of four.
I filled a complaint (Ref no:[protected] in Rail Seva, in reply to which they asked me to cancel the ticket.
But when I tried to cancel the ticket, it was not allowing me to cancel the ticket, saying you cannot cancel the ticket after chart is prepared.
After which I raised another complaint (Ref no: [protected]) in Rail Seva, in reply to which they asked me to file TDR.
I filled TDR on 24-May-2023 18:37:41 (10 hours before the journey start time).
Today on 29- May-2023, I received a response from IRCTC that TDR is Repudiate. Please help me it a huge amount for me.

PNR No: [protected]
Transaction ID: [protected]

My name is Chandaka atchinnaidu I am present travelling in 3rd AC B6 berth number 21 cockroaches are disturbing and moving near head I am scaring if this cockroach was go to my ears iam more suffering please resolve this problem

Ref : UPI Ref No:T2305151343368037435770
With reference to the subject cited above, I would like to bring to your notice the following issue that I had to face on the 15th of May, 2023 at 1:43 PM IST-
I made a payment of Rs.510.00/-(Rupees Five Hundred Ten) only to the Indian Railways via UPI after the Railway official at the Indian Railway ticket counter of Begusarai, Bihar sent a collection request to my Phone PE app at my UPI id([protected]@ybl) at the Railway ticket counter for one person for a journey from PNBE to NDLS via Magadh express on 01/06/2023. The money got successfully deducted from my account whereas the railway official said that the ticket could not be generated and that he could not do any help and instead asked me to redo the ticket with cash amount (ticket booked after paying cash). The money paid via UPI has not been received back as of now and I would therefore like to lodge a complaint regarding the same for quick resolution of the problem from your end.
I am attaching a screenshot of the transaction.

With Regards
Shivam Kumar

Train 19202 Porbandar to Secundrabad is delayed for 5 hours.It is too much.I lost my precious time.Indian Railways should take action.

I am a monthly season ticket holder. They are charging 30rs per day for bike parking and refused to give monthly pass for parking, they are saying this facility is not available here, and threatened me to not park in railway parking ever.
Need help.

My name is Grace Maria Paul. I started my journey yesterday in Rapti Sagar (12521) express from Barauni to Ernakulam. B3, 57.
Once I enter the train that time there was no electricity inside the coach. Still there is some issue. The worst part is the improper functioning of AC, no cooling at all. Many times I complained, but there is no one to take responsibility. The bedroll I received was very dirty. No water in the toilet, not at all clean, no lock inside the toilet. I took my ticket in Tatkal reservation by spending Rs. 3200/-. I need compensation for this journey. I hope you will take it seriously.

I Sh Ashish Saini along with my wife Niharikha coming from Jammu to Jiapur by Shalimar Express train no 14646 on 13.05.2023 having PNR NO [protected] in AC coach no HA2/A/1-2 but in night while they are sleeping some one thief her bag in which two mobile no lying [protected] and [protected] with some cash when I get up at Ambala and found that my hand bag was missing I rush to toilet and observed that my bag was lying in open and Two mobiles along with cash was missed. I is very unexpected happening in AC coach .

In view of the facts availbe please Lodge by complaint customer also lodge complaint at Saharanpur station However urgent action for theft person or people involve in this instance urgently require where as in AC- I always secured with coach attendent and TT along with Railway Policy Guard (Three tier security there after mishappening taken place )

Dear Sir,
I have book the ticket in train no 22170 DOJ 21.4.2023 but tarin is reshudle and late more then 3 hr. so i am file TDR but but no any amount is refund by irctc till now i also write the mail in [protected]@irctc.co.in, [protected]@irctc.co.in, and [protected]@irctc.co.in and he is book my complaint tickets id is[protected]

Hi, Mansa does not have any train in the evening to the Capital City of India. I on behalf of all residents of Mansa district request authorities to introduce a 2-minute stoppage at MANSA-MSZ for train no. BTI DLI SF EXP (20410) - Bhatinda (BTI) to Delhi (DLI).
This will help all who want to go back to DELHI after doing a business trip to this part of the northern region and can provide a good alternative to international travelers who are catching a flight from DELHI.

Respected sir/mam,

As a women it’s always been concer while travelling. I want to urge and request you same time to please start few new trains between Nagpur Pune route as there are lot of students, working peoples and women’s along with old age persons travelling between these route. It always been a trouble and hurdles while booking train seat as there is no seats available. If there are few more trains available between these route then it would be really helpful for person having some emergency as well

I am a resident of Mattoo colony, Marble market, Trikuta Nagar area in Jammu, Jammu and Kashmir.

There is a railway track nearby the residential area and multiple trains pass through it every half n hour. The train honking is creating a lot of noise pollutions. Sometimes the honking is continuous and loud and it is getting unbreable to go through this noise every another hour.

there is park called shivaji park nearby but the children can't even play there due to loud honking of train. There are already measures to regulate the train at junctures where vehicles cross the place by closing it but still honking goes on for kilometeres by trains.

We have old people, children and pregnant women in our residential area who are the worst affected by it.

The honking is getting worse. Trains start to honk for kilometeres and it is so loud that even the windows vibrate.

Request authorities to please take action and support us to reduce noise pollution

This is becoming increasingly popular hide out for women travellers travelling long distance to Kharagpur. Despite the govt bringing in cheap monthly tickets they conveniently sit on the, train floors especially near the doors. No TTs around like before. No police to monitor.

Firstly while booking the tatkal ticket app had crashed 5 times on payments page after completing the 90% of the process.

However, on my 6th attempt I was able tở complete the payment successfully but guess what even after carefully selecting the options of “Consider for auto upgrade” & “book only if confirmed berth allocated”, still got a Tatkal waiting of 80.

@IndianRailways please help n improve your service.