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Indian Railways
Ministry Of Railways
Customer satisfaction rating: 29%
5298
COMPLAINTS
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Indian Railways Customer Care

Address
Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
2220
down
664

Mobile:
Mobile:
up
2014
down
567

Customer satisfaction rating
29%
Complaints
5298
Pending
0
Resolved
1544
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So far so good - The company responded to our notifications and is working on resolving complaints.

Indian Railways related photos (1536)

Indian Railways Complaints & Reviews

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Hi sir
I booked a bike parcel in railway prr no 502716 from Vijayawada to visakhapatnam and when I collect a bike I found a break in doom total doom was breaked and I immediately informed them they told me to give complaint and no one respond properly about it and they are very carelessly it will happen to all bikes like this.
My bike got damaged
My bike got damaged

Complaint Status


[Aug 22, 2020] Indian Railways customer support has been notified about the posted complaint.

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    To
    The chief manager,
    State bank of india
    Centralized. Pension processing
    Center. Chandni...
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    Respected sir,
    This is with reference to parcel booking number a-2140690, booked on 12 july 2020 from pune to visakhapatnam has not yet received by me till date i. E 20 july 2020.
    I request you to please give me an update about my parcel and hand it over to me as early as possible

    Thank you

    Complaint Status


    [Jul 20, 2020] Indian Railways customer support has been notified about the posted complaint.

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      We booked one parcels in railway, but not reached the destination. So, we kindly request you to look into this matter on an...
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      Dear sir/madam,

      We had cancelled the train tickets and not received the amount back.
      The payment was...
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      I booked my bike and mattress from pune to gwalior station, but they offloaded only mattress.
      And now they have no idea where is my bike.
      I waited for the same train to return, but bike was not in that.

      Please provide me the updated status where it is.
      Bike is mh14hc2516, yamaha fz 25
      It was loaded in goa express.

      Please contact me on.
      [protected]

      Complaint Status


      [Jul 08, 2020] Indian Railways customer support has been notified about the posted complaint.

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        Charging switches are not working in b4 compartment

        Complaint Status


        [Jul 05, 2020] Indian Railways customer support has been notified about the posted complaint.

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          Hi Sir/ Mam,

          This is regarding the job offer / exam given to P Naveen Kumar ( son of Late . P Jaya Kumar who...
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          M
          Jun 17, 2020
          I am staying at Shillong, i am sorry to inform you that regarding railway parcel delivery, i have been booked house hold 3...
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          My brother send me a box of lychee and mango of 25 kg from muzaffarpur (Mfp) to jabalpur jn. (Jbp) on date 10/jun/2020. The...
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          Near my home in hyderabad we have 2 railway gates within 500 mts both of them gets closed atleast 20 mins before the train crosses. And average taken by train to cross the railway gate is 10 min. Taking the total closure time to 30 mins which is too high and causes a big nuisance to public. Many a times people miss their buses etc. Due to this longer duration of closure. It is a manned railway gate and recently automated system was installed to close the gates.

          Complaint Status


          [Jun 07, 2020] Indian Railways customer support has been notified about the posted complaint.

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            Sir,
            I had booked some tickets from udhampur to haridwar and back from rishikesh/haridwar via hemkunt express on 28.06.20 and 30.06.30 respectively through make my trip and yarra.com but due to covid 19 all trains were cancelled make my trip has refunded my booking amount but i have not received any refund from yatra.com please help me in getting refund.
            Refund not made yet by Yatra.com
            Refund not made yet by Yatra.com
            Refund not made yet by Yatra.com
            Refund not made yet by Yatra.com

            Complaint Status


            [Jun 04, 2020] Indian Railways customer support has been notified about the posted complaint.
            Dear Shashi,

            Greetings from Yatra.com!

            We regret the inconvenience and delay in response. We would request you to kindly share us your Yatra booking number for us to check and assist you.

            Regards
            Yatra Care
            Dear Shashi,

            Greetings from Yatra.com!

            We regret the inconvenience and delay in response. We would request you to kindly share with us your Yatra booking number for us to check and assist you.

            Regards
            Yatra Care
            ShashiSharma5786's [Complaint's author] reply, Nov 5, 2020
            Sir,
            The issue still unresolved.

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              I am an ex-serviceman retired from navy, i booked my bike from kanpur to meerut city on 12 mar 20 which had to be deliver on 20 march 20 at meerut city railway station.. But on 20 march there was janta curfew and since there has been lock down going on.. During this period we visited three times but office get closed.. Now today we again come to collect bike but now parcel office staff demanding parking or staying charge for bike around 2400rs... It is too much.. How we can make approach in lock down period.. Please resolve this issue or guidance for further action

              Complaint Status


              [May 27, 2020] Indian Railways customer support has been notified about the posted complaint.

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                I have cancelled the train ticket pnr nos.[protected] and [protected] on
                20 mar 2020, but no electronic refund not yet...
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                [Resolved]

                I have cancelled the pnr nos.[protected] & [protected] tickets on 20 mar 2020, but no electronic refund received yet. I have contacted customer care and ticket counter but no fruitful results achieved. Please refund our money at the earliest as we are facing financial hardship due to lockdown.
                electronic refund of train ticket pnr nos.2537066594
                Complaint marked as Resolved May 30, 2020
                My compliant ID Nos.2629220 and 2629214 but no response received yet. My name S K Dayal, email address is. [email protected] and mobile Nos.9971777327/8700823419

                Complaint Status


                [May 24, 2020] Indian Railways customer support has been notified about the posted complaint.
                Not resolved yet, its a fake status and bad website/not trusted

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                  प्रिय महोदय / महोदया,
                  मैं आपको उस डॉ। को साझा...
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                  This has reference to my transaction ID [protected] booking my ticket for train no-12262 HWH CSTM Duronto for the journey dated 20.03.2020 via IRCTC App.

                  Due to the subsequent unfortunate outbreak of covid 19, the above said train was cancelled by the Railway authority themselves but even after two months I am yet to receive my refund.

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                    Dear sir
                    My railway track booking cencel automatic
                    No refund my amount account
                    Please sir help me sir 🙏
                    Sir maney porbolm please sir refund amount
                    PNR [protected] ticket cancelled, Amt 8, 805 will be refunded in your a/c with in 3-4 days. Please check your account/instrument from which this tkt was booked.
                    railway minister

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                      This is complaint regarding the garbage dump in our railway colony kishan ganj from past 7 years it's like that only no one is cleaning even I have complained so many times in PWD office as well no action is taken the opposite residents throw there garbage in railway colony and locals are burning the garbage it's really unbearable

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                        [Resolved]

                        I have booked IRCTC ticket booked on April 10, April 15 and April 16 2020. But due to Cavid-19 lockdown, all public transport cancelled. My refund amount cleared from IRCTC.but still didn't receive refund amount.

                        Ticket details attached here for your reference.

                        Kindly do needful as soon.
                        irctc ticket booking refunds
                        irctc ticket booking refunds
                        irctc ticket booking refunds
                        Complaint marked as Resolved May 5, 2020
                        Ok...received Thank you for your good service.
                        Updated by Vempati Sasi Kanth Apr 29, 2020 Still, I didn't receive the refund amount. so, kindly resolve my issue as soon.

                        1)Transaction ID- [protected] and

                        another ticket

                        2)PNR No: [protected]

                        Kindly do needful as soon as possible.
                        Updated by Vempati Sasi Kanth Apr 29, 2020 Here I attached status of refund amount.

                        Source from IRCTC website.

                        kindly do needful.

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