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www.indianrailways.gov.in
1.3
Updated: Jan 16, 2026
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Indian Railways reviews & complaints page 9

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H
Harsh115566
Feb 24, 2023
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Address: Nashik road railway station

I was waiting for my train when I decided to wait in the AC retiring room. The AC is always switched off and not enabled...upon requesting for it to be switched on, The receptionist told me to leave the area if I wanted AC, and all this while they are charging people the rate of an AC retiring space, why in the world were they charging the rate for an AC retiring space if AC is not meant to be switched on?
This is pathetic.
Indian Railways customer support has been notified about the posted complaint.
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    S
    SantoshMetrani
    from Mumbai, Maharashtra
    Feb 22, 2023
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    Right now I'm traveling now from kopar to Vasai
    Train depart from bhiwandi road

    2nd class passengers travelling from 1st class
    Indian Railways customer support has been notified about the posted complaint.
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      A
      Aditi ghela
      from Mumbai, Maharashtra
      Feb 21, 2023
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      Hi Aditi Ghela here on 16 i booked my quaterly season ticket from bandra to jogeshwari intially my payment got failed but finally my amount got deducted and on 20 when I saw it was showing ticket booked successfully but I can't my ticket under the show ticket bar.What i should I do abt this if tt comes an ask about it, my 270 rs got deducted i have done via UTS app
      Indian Railways customer support has been notified about the posted complaint.
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        A
        Arun Surya M
        Feb 21, 2023
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        This thread was updated on Jun 16, 2022
        Hi,

        The amount for the first class season ticket (505 INR) has got deducted from my bank account while making a transaction through the UTS app on 13th April, 2023

        On reaching the Chennai customer care, they said it will be refunded in another two days to my bank account but nothing happened. When I try to reach the customer care later, their number itself is out of order

        Kindly take necessary action to refund the amount asap

        Details are as follows:

        Mobile number registered on UTS - [protected]
        Transaction date: 13 Feb, 2023
        Amount deducted: Rs. 505 /-
        Transaction made via - PAYTM payment gateway
        Payment for : Booking First class season ticket from Chennai suburban to Ennore

        Regards,
        Arun Surya M
        Indian Railways customer support has been notified about the posted complaint.
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          V
          Vinesh786
          from Chennai, Tamil Nadu
          Feb 21, 2023
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          Address: Coach number D8

          I am traveling in 12609/MYSURU EXPRESS in coach D8 and near seat number 100 fan is not working
          Indian Railways customer support has been notified about the posted complaint.
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            D
            Delicia Fernandes
            from Margao, Goa
            Feb 13, 2023
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            My Kamiliant trolley was eaten up by, l'm guessing rats in the train during my travel from Madgaon to Miraj Junction.
            I pulled out my trolley to discover a big hole with threads coming out and I think it was the rats.
            It is my genuine request to kindly look into this and address my concern as it was a new trolley
            Indian Railways customer support has been notified about the posted complaint.
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              U
              umesh n sinha
              Feb 8, 2023
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              I am a senior citizen and my age is 86 year, i have booked one ticket from lucknow to patna shocked to see that i have been alloted upper berth i am unable to climb stairs so request you to please change my berth to lower berth ..

              My PNR No - [protected]
              Name - Umesh Nandan Sinha
              ph- [protected]/[protected]
              add - lucknow
              Indian Railways customer support has been notified about the posted complaint.
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                U
                umesh n sinha
                Feb 8, 2023
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                Hi

                My age is 86 year i have booked ticket from lucknow to patna my pnr is [protected], i have been alloted upper berth request you to please arrange to chnage it to lower berth seeing my age ..

                Rgds
                Umesh Nandan Sinha
                ph -[protected]/[protected]
                add - Lucknow
                Indian Railways customer support has been notified about the posted complaint.
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                  H
                  harshraj1122
                  from Jamui, Bihar
                  Feb 8, 2023
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                  Address: INDIAN RAILWAYS BHOPAL DIVISION

                  Respected sir
                  I buy proper ticket from railway counter at Itarsi Junction.I buy 5 ticket from railway counter and i want to travel in sleeper class I gave my ticket to TTE for make proper ticket of sleeper class and take proper fare.TTE added excess fare on five ticket when I ask him to why you added excess fare after sleeper charge they deny to answer me and told me I dont tell you and misbehave with me.I ask for her ID he told me put your mobile in your pocket I don't show you and abuse me.TTe enter In Train near Narshingpur.
                  Indian Railways customer support has been notified about the posted complaint.
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                    Y
                    Yogeshsuratgarh
                    Feb 6, 2023
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                    In train no.16312 coach B3 seat no. 55 charging port not working as my journey is 58 hours long please resolve this issue
                    Indian Railways customer support has been notified about the posted complaint.
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                      T
                      tecKida
                      from Nashik, Maharashtra
                      Feb 2, 2023
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                      Address: Panvel railway station

                      I have parked my bike MH14JC1450 on 6:45AM on 2nd Feb 2023 at panvel railway station parking...my bike handle was missing at time when i came at parking at 7:20 pm at 2nd Feb 2023..I have contacted parking staff/members but they behave like bike responsibility is not ours you can park outside also..don't came again to park here .I think Indian railways want to watch the issues related parking at every station.
                      Indian Railways customer support has been notified about the posted complaint.
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                        P
                        pavan1318
                        Feb 2, 2023
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                        Complaint letter about the theft of Mobile Phone

                        To
                        The Circle Inspector,
                        Pune Police Station
                        Old Cid Office Campus,
                        Near Sangam Bridge,
                        Shivajinagar, Pune,
                        Maharashtra
                        411005.

                        From:-

                        Neradabilli Pavan,
                        Vishwa B 503,
                        Shankar Suman Residency,
                        Gurudatta Colony,
                        Ganga Nagar, Fursungi,
                        Bhekrai Nagar,
                        Pune - 412308
                        Maharashtra.

                        Mobile Number....
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                        V
                        VENKATESWARLU VAJJA
                        from Malkajgiri, Telangana
                        Feb 1, 2023
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                        I booked a bike for parcel as luggage on 28th JAN 2023 from Kurnool Town (KRNT) to Tirupati (TPTY). The Laggauge ticket no is : KRNT/002692. Till date i.e.,[protected] by bike did not reach Tirupati Station. There is no proper answer either from source or destination stations. Please ensure that i receive the bike ASAP at TPTY station.
                        Indian Railways customer support has been notified about the posted complaint.
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                          K
                          kamatbs
                          from Mumbai, Maharashtra
                          Jan 28, 2023
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                          Charging points are not working in coach S8. Please look into the matter immediately. All travellers are facing problems. Train no. 19019 Dehradun Express. PNR no. [protected]
                          Indian Railways customer support has been notified about the posted complaint.
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                            I
                            ishu1713
                            from jammu, Jammu and Kashmir
                            Jan 24, 2023
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                            TDR status is showing CR repudiated which means the refund is rejected by railways. But the train was running late more than 3 hours and reached destination late more than 12 hours so passengers didnot travelled and filed the TDR and status is rejected. Please look into this to initiate the refund
                            Indian Railways customer support has been notified about the posted complaint.
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                              N
                              Nee8raj
                              Jan 19, 2023
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                              I had booked ticket from irctc app and due to train divergance and passenger health issues i had file TDR on 12/01/2023 and my journey dated on 14th January.
                              For your reference i am giving you necessary info below.
                              TDR Zone- North western railway(NW)
                              TDR filed-12/01/2023
                              PNR no.- [protected]
                              For your reference i had attached pdf regarding passenger not travelled.
                              And attaching you a new ticket copy for same passenger.
                              Indian Railways customer support has been notified about the posted complaint.
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                                S
                                sudha63
                                from Noida, Uttar Pradesh
                                Jan 13, 2023
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                                Booking clerk sh gagan deep and supr. Umed singh while booking my ticket from roorkee to nizamudin misbehaved with me and refused to book my ticket saying 200 note is not fair / dirty and get me out of line also said your ticket will not be booked.Both threatened me to be prosrcuted in police custody and used unparleamentry language .My ticket as booked with same note after 30 minute discussion.The behaviour was very rude with senior citizen.Pnr no[protected]. Action may be taken against such unruly officials.They are spoiling image of railway i public.
                                Indian Railways customer support has been notified about the posted complaint.
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                                  F
                                  Farra
                                  Jan 13, 2023
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                                  I and travelling in 3 tier lower Beth of 16339 Nager coil exp from Mumbai .

                                  Cockroaches are disturbing and rubbing all over me after lights are switched off. I cannot sleep in such unhygienic condition.

                                  Railways is least bothered about hygiene .

                                  It's the horrible and distressful night for me.
                                  Indian Railways customer support has been notified about the posted complaint.
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                                    S
                                    Sandeep5495
                                    from Jammu, Jammu and Kashmir
                                    Jan 12, 2023
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                                    Address: Jammu

                                    Today my mother in law and my wife were travelling from New Delhi to Jammu on Vande Bharat train.They reach at station in the morning.They had three suitcases and one bag.They entered through Ajmeri Gate to board the train.They ask the Coolie present there for charge to lift the suitcases.He demand Rs 1500.My wife ask them to charge reasonably but they didn’t not listen and ask that call any one and they will charge 2000.With old lady with her my wife gave him 1500.My request is to start prepaid Coolie counter like prepaid taxi to save people from such loot.
                                    Indian Railways customer support has been notified about the posted complaint.
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                                      A
                                      Agni1984
                                      from Tirunelveli, Tamil Nadu
                                      Jan 8, 2023
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                                      Address: 241,jeyanthinagar east, voc nagar, Vm chathiram

                                      Sir i am ex-servicemen.i had written rrc group d exam.myself &other ex service mans problem was physical test in the group d processing.no time excuse for ex service man, we have aged persons, but physical timing also same as the other youths.how do this possible?so please kindly consider & necessary action .
                                      Indian Railways customer support has been notified about the posted complaint.
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