Indian Railways Complaints & Reviews

To
1) the government railway police,
Phagwara-144401 (Pb)
Ph;[protected] ;[protected]
2) indian railway customer care service, ministry of railways, rail bhawan, raisina road, dl, india,
New delhi-110001
Ph:[protected], [protected]
www.indianrailways.gov.in

Phagwara, 07th jan 2019
Sub: pickpocketer picked pocket from phagwara railway station while boarding 11058 asr-csmt express
Sir,
On 07th jan 2019 at about 10:30 a. M. I boarded from railway station phagwra vide 11058 asr-csmt express, for journey from phagwara to ludhiana, and at the time of boarding from railway station phagwara someone picked my pocket. The following items lost by picking up my pocket.
1. Driving licence of rajneesh madhok
2. Quarterly seasonal ticket from phagwara to ludhiana
3. Sbi debit card (Atm)
4. Reservation ticket from ludhiana to delhi for journey dt[protected] pnr no.[protected]Rajneesh madhok) vide train no. 18310
5. Reservation ticket from ludhiana to delhi for journey dt[protected] pnr no.[protected]Rajneesh madhok).
6. Reservation ticket from delhi to phagwara for journey dt[protected] pnr no.[protected]Alpana madhok)
No cash has been lost in addition to these documents.
Regards,
Rajneesh madhok,
M.com, ll. B, dfs, ll. M, advocate, legal & forensic investigator,
Railway road,
Phagwara-144401 (Pb)
Ph;[protected]M),[protected]M)
E-mail: [protected]@yahoo.com

Dear all,
I was travelling in train no. 12486, that is, shri ganganagar nanded express, on the date 6/1/2018, i forgot one of my bags in the train in 2ac coach under seat no. 2/4.. The bag is of grey - brownish color.. It has got a lot of valuable items of our anybody finds it. Kindly let me know at the following contact no. [protected].
Regards,
Samrudhi pokerna

Vide transaction ID [protected] dated 15.11.2019, I had booked my train ticket from IRCTC and amount 0f Rs 671.80 was deducted from my bank account.. Since no PNR NO. was mailed from railways, upon enquiry It was told that ticket is not booked.But the ICICI Bank has deducted the above money from account. I contacted the Bank and they have asked to produce the following:

Transcation Amount

Transation date

Payment ID

Consumer code

Bill reference information

Further they have written that merchant communication should confirm the non receipt of fund at their end.

The people travelling in bubhaneswar rajdhani, whether 3ac, 2ac or 1ac, all are facing the gundagardi of the fooding staff who are asking for tips forcibly. I have travelled on bubaneswar rajdhani many times and faced this misbehaviour every time. But this time, their gundagardi has crossed all limits. I think the railway department should put up notice in the bogie that whoever ask for tips should be removed from his job. Necessary steps need to be taken so that such incidences are stopped in bhubhaneswar radhani.

Sir,
I had travelled in amaravathi express (17226) on 4th january, 2019 from nandyal to vijayawada {pnr no.:[protected]}. My coach no. Is s4, 70. The co-passengers who are travelling with me whoes seat no. Are from 65 to 68 had took my bag mistakenly. They are from giddalur station. I need to get details of passengers i. E phone no. How can i get it?

Thanking you,
Contact:
K. Mukhesh,
Phone no.:[protected],
Mail id: [protected]@gmail.com

If passenger not taken platform ticket as for railway rules they have to take rs.250 why they are collecting more money??? Such a pethetic attitude from railway employees... It's in yashawanthpur railway station bangalore. We agree we are not taken platform ticket... Some time we are come for sending our freinds or relative. They are simply writing money and collecting money from public.....

Arrear of 7th pay in pension has not received yet. Sbi rajgangpur brach, odisha 770017, not giving any explanation in this regard. My mother paramjit kaur w/o bhupenderjit singh bearing ppo no. Se/ckp/pen/2008/b-519/pr-eco
Vide ppo no. [protected] dated 08/07/2008. Pension comes through sbi rajgangpur brach, odisha 770017, vide a/c no [protected].

13118, D2, 51, 52, 53, my copassenge occupied the total luggage place, and don't allow us to keep our luggage, and told us "ask T.T" T.T came and said "I can't do anything, you have to manage "I said "then, who will solve the problem?"he said in insulting tone "apnara jhogra korun " how T.T dare to insult passengers?I lodged complaint at koaa station, First I lodged complaint at Twitter during my journey, but no steps was found, even none contact with me, so I lodged a complaint at koaa station and, my pnr [protected]

We had sent sent 3 boxes of parcel to delivered to cable combine communication pvt ltd block a sachin sourav apartment ashutosh mukhrrjee road collegepara siliguri 734001 west bengal through the referred way bill on 11th december 2018 luggage ticket no: swr/a15/0302095 date 11.12.2018 in boxes one box is missing
We request you to kindly locate the missing box at the earliest and arrange to deliver the same to the consignee under intimation to us
Please contact given number [protected], [protected], [protected]

Smasher communication pvt ltd
No 12/1 ground floor govindappa road basavanagudi bangalore 560004

To
Drm, bhopal
Respected sir,
1. I have booked my house hold items (3 box, 1 pvc cartoon and 1 scooty) from indore to kantabanji on 16 dec 2018 through my train ticket as per the rule of railway.
2. On 17 dec 2017 indore railway parcel office, luggage was loaded and unloaded at bhopal station. On my journey i have seen physically and also checked and found at platform no 1 on 17 dec 2018.
3. But i received only my scooty on kantabanji station till date and not found my other items.
4. I am suffering too much problem, due to not availability of my house hold items and family clothes. Therefore i request you to please resolve my problem.

My contact number
[protected], [protected]
[protected]@gmail.com

Dear sir,

My pnr number is [protected], train no. 14512, doj - 16 december 2018, i got a message on 14 december 2018 from indian railways that "
Trn 14512 source - sre on 16/12/2018 has been cancelled due to unavoidable circumstances inconvenience caused is deeply regretted" so i tried to book a ticket for 15 dec. But on irctc booking portal train was showing cancelled on 15 dec & 16dec 2018. So i booked a ticket in tatkal for 17 december and not filled tdr since in case of train cancellation the refund is automatically credited back to the account. I waited for 7 days for the refund but when i haven't got then i emailed irctc, they responded that the train was not cancelled and tdr timing is over so can't claim the refund now.
My ticket for 16 dec was of around 1300 rs for 2 persons and in tatkal it cost around 2300 rs for two persons and i couldn't get my 1300 back, it's a considerable loss to me.
If i got a message of cancellation from indian railways and then on irctc portal it was also showing cancelled for 15 & 16 dec then how i would now that the train is not cancelled without any message from railways. Normally people will book another ticket and will wait for their refund since for cancellation no tdr is required.

Kindly help me to get my money back.

Regards

Raveesh

I was travelling from chennai to mavelikara in trivandrum-madras mail (12623) and my return was via trivandrum chennai super fast express (12696) my journey was hectic due to the lack of proper toilet facilities in both the trains. There was no european (Western) toilet in either side of the coach in ac three tier.

During my earlier travel experience, i have travelled in these train but these had european toilets. I assume the railway trains have been changed now.

Being pregnant it was tough to manage in indian toilet. It is difficult for handicapped, elderly and pregnant ladies to travel without proper toilet facilities in passenger trains. Please do the needful.

Thanks

From:
Vinod kumar choudhary
House no. 2268, sector-16,
Faridabad. 121002.
Ph. [protected]
Email [protected]@yahoo.co.in

Submitted that i am a senior citizen and have booked railway ticket in lucknow swarn shatabadi (Train no. 12004) anubhooti class ea from new delhi to kanpur central for travel on 02.03.2019 & return on 04.03.2019 by same train no. 12003 vide pnr no.[protected] &[protected] respectively. These tickets were booked at faridabad reservation counter on 01.01.2019 at 10.30 am.

The details of passengers is as under:
1. Vinod kumar choudhary m 64 yrs.
2. Poonam choudhary f 56 yrs.

The amount charged from me is rs. 3760/- for journey on 02.03.2019 & rs. 3920/- for return journey on 04.03.2019.

As per the fare chart available on railway website the maximum net fare payable for these two tickets is as under;
1. Vinod kumar choudhary sr. Citizen 1175/-
2. Poonma choudhary 1795/-
Total 2970/-

And for return journey the maximum net fare is as under
1. Vinod kumar choudhary sr. Citizen 1255/-
2. Poonam choudhary 1875/-
Total 3130/-

The total seats as shown in availability list were available at the time of booking.

I am at loss to know as to how the fare has been calculated. At the face of it rs. 7680/- (3760+3920) have been charged from me instead of rs. 6100/- (2970+3130) as calculated above.

I therefore request you to look into the matter and refund the excess amount charged at rs1580/ immediately.

We lost a suitcase when travelling from secunderabad to yeshwantpur by durronto superfast express dated 1 jan 2019.
We had kept the suitcase below the side lower berth of seat no 40 coach b5.
Please contact [protected] if you get any info. Also we suspect it would be attender as the train has only ac coaches and very minimum halt stations.

Hi,

I have booked my bike (Yamaha fz s ; ka51er0358) through railways parcel service on 29th dec 2018. (Bill number [protected]) at howrah railway station. It was to send from howrah to angul, odisha

At the time on 29th, i booked the parcel at howrah and i was told that it will be sent immediately in the same train in which i had the bookings (Train no. 22803- hwh - sambalpur)

I reached angul and waited there for 3 days, as the vehicle did not reach angul even after 3 days i checked it today and found that it's current live status is not visible to me.

I have contacted howrah station, they are confirming of the dispatch and i am interrogating the same at angul, they are denying the coming of the parcel.
I am very worried about the bike as right now no live status is updated for the same.

Could you please check the status?
Help me out in solving my issue.

Thanks
Shwetanshu shekhar

Dear sir,
(Sub-save common pupil from your grp at howrah deviation eastern zone)
I am a common man of west benagl south eastern railway area…work at w. B govt. As a pry. Teacher. Last 2 year i used eastran zone bandel to howrah emu train every month 3-4 time…. Recently konnagar to howrah grp collect money openly from janine passenger and harassment to common pupil to allegation of entered vendor bogy.. Last 2 month it reach extreme limit, they work as a pocket mar without t. T…
At 27th december i took at 6.45pm sharafully – howrah train from rishra…for that i took last medinipur local from howrah at 8.15pm…
At rhisrah that train was very rush and i carry a 30 kg big bag, for that reason it is difficult to enter to general bogy for that i mistakenly entered at vacant vendor bogy… at bally station enter 9 to 10 grp without t. T and treat me and other 9 passenger as a criminal and continuous abuse us but we have all janine ticket but no vendor ticket…we do not know vendor body enter want vendor ticket (Last 10 year i was daley passenger at 2004 to 2014 but i do not heard that), all passage go to long distance and 2 people took bivuti express at 8 pm howrah with them…they forcefully arrests those 9 people but left 1 to he knows someone at railway call him and clear his allegation..
They left train at belure with those 9 people.. All miss this emu …all arrested people request them that “next time do not make that type of mistake”…all request them our train left from howrah.. They tell me “go with them there grp office from that platfrom, there officer talk something about that and left us within 15 minute …but they make us foolish they force our to walk 1km from platform with heavy luggage and after enter there office at that cold night, at their office wait extra 5 grp all was drank and after enter they close all the gate and after some time they want us fine for enter vendor rs-1200 after denial 2 rpf beat us and forcedly collect me and other 2 bivuti passanger rs-350 with cut a false signature chillan…we give it for our last train left from howrah and if we do not give them that money they make horror our mind to get arrest and produced to court…after watching that false chillan 1 grp close that gate and 3 person risqué paid rs-350 per person…we do not know what happened other 6 poor pupil …i enter at howrah from balure grp office at 8.45 pm my train gone …that night i stay at howrah this winter very cold and took 4 am train to medinipur…who responsible for that?
It is true “i do not enter vendor bogy without vendor ticket’’? If it is true then forget that issue…
I send as attachment janine ticket and that false chillan at this letter
Please save us….. Your’s faithfully
Ayon mukherjee (Common man india)

Any quary-
My name — ayon mukherjee, email - ayonmukherjee[protected]@gmail.com
Address — ber-ballavepur, talpukur, medinipur, west bengal-721101
Ph-[protected]

I booked train ticket through irctc mobile aap on 13november.. My pnr number is [protected]. I have cancelled ticket on 21 st december. Till now my refund amount not credited in my account. I have mailed irctc care also. I have nothing received any satisfactory explanation. How can i get my money back? What can i do? May i get any help from consumer protection service of indian railways?

Sir we have booked 7 tickets from rameswaram to kanyakumari and our PNR NO.[protected] and [protected] but due to the maintainance of pamban bridge rameswararm, our tickets had been cancelled from rameswaram to madurai due to which we had to suffer loss of amount of tickets and extra cost of van to reach madurai railway station-2130+355+6000.
Kindly refund the requisite amount as soon as possible in order to make compensate our losses.br...

Dear sir,
I had complained many times but no replyfrom railways. Please see the matter.
My irctc account no. Is tambro2014.
On 18th october i had received an sms from irctc that my train got cancelled. Following are the details
1. Pnr no. [protected]. Train no. 22318, humsafar sf. Booking date 14th july. From saharanpur (Sre) 24th october to sealdah (Sdah) 25th october. Transaction id [protected]. Canara bank. Amount 2225/-.
2. Pnr no. [protected]. Train no. 22318, humsafar sf. Booking date 14th july. From saharanpur (Sre) 24th october to sealdah (Sdah) 25th october. Transaction id [protected]. Canara bank. Amount 6150/-.
The cancellation sms i received on 18/10/2018. Ear sir,
I got the sms on 18th october saying train no 22318 has been cancelled for 24/10/18 where i had 4 tickets. But till date i didn't get the refund amount. Please clarify the matter and oblige.
As i was traveling at that time and there were no network connection i couldn't file tdr within 72 hours.
I hope the matter will be solved at your earliest convenience.
Regards

I'm travelling from rewari to karnal via chetak express (12982) from rewari to delhi saray rohilla (Time 3:35am to 5:05am and then via himalayan queen (14095) from delhi saray rohilla to karnal (Time 5:35am to 8:30am but when chetak late 10-15min. Then another train 12481 which time at rewari 3:52am and 12982 which is reached from 3:40 to 3:50am.
There is no announcement at their which one go first. Some time 12982 will go and some time 12481will go.
On date 21dec.18 chetak express 12982 reached at rewari at 3:45 am and departure on approx 5am. No any announcements when it will go.
Due to this i will not reached at karnal where i left my important exam.
So, please do proper announcement so that passenger reached at their station on time.

Please take proper action.
I hope this issue is resolved.