Claimed

Indian Railways Complaints & Reviews

1.3
Last updated Apr 12, 2024
Complaints 6269
Resolved
1580
Unresolved
4689
Quick Links
Statistics
Share
Contacts

File a complaint to Indian Railways

Having problems with Indian Railways?

File a complaint and get it resolved by Indian Railways customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Indian Railways
Customer Service Contacts

Indian Railways Phone Numbers

Phone
+91 11 2338 1213
2276
751
Mobile
+91 97 1763 0982
2043
624

Indian Railways Website

Indian Railways Head Office Address

Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
Delhi
India
110001

Indian Railways reviews & complaints page 74

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
D
Devanand Dusane
from Jaipur, Rajasthan
Report
Copy

not received the call as well as fax by ahmedabad railway station gujarat

Address:Udaipur, Rajasthan, 313001

I shri gurnam singh, dy comdt of bs[censored]daipur (Rajasthan), on 23.11.2018 i will proceed for govt duty from falna railway station to bhatinda railway station by train no 19223. For which i have made railway ticket with 02 waiting. Vide pnr no[protected]. So, today i requested to ahmedabad railway station through fax and call for allotment of confirmation seats in above said ticket for me. But fax not detected and call not received by following...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
M
Manidon
from Salem, Tamil Nadu
Report
Copy

providing wrong information in information centre

Address:Tiruchirappalli, Tamil Nadu

Now i complaint about a person in information centre in tiruchirapalli junction, southern railway.
I planned to travel from tiruchirapalli to salem on 03/nov/2018 (Saturday). I asked a person in the information centre on that day and he told me trichy to salem passenger train and i went to ticket counter but it is closed when morning 9.00am o'clock. I met a stranger (At automatic ticket providing machine) he ask me destination and...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
P
Prakashbala2014
from Coimbatore, Tamil Nadu
Report
Copy

not availability of train in gummidipoondi after 22.20pm

Address:600120
Website:Railway wode

Greetings
In gummidipoondi railway station last train 22.20 towards central. So many company employees struggled everyday they are spending time in platform only upto 2.45first train it's not safe in that railway station. Please kindly arrange one train on 23.00 towards central it's a great help to all the working employees. Because so many family members expecting long time in home. This problem will resolve we thank to southern...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
durga rao Volukula
from Kodar, Telangana
Report
Copy

tc misbehaved with lady patient

Train no.12964 date 21/11/2018. Time after 12 am, place tirupati railway station, b1 compartment, seat no.7. Tc misbehaved with lady patient who is requested to change her upper berth no. 5 to a un reserved lower berth no 7. Instead of not considering her request tc sold that lower berth to a general ticket passenger for money. And also offer to that general ticket passenger that he will allot my berth no 4. After i get down....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Siva I
from Kalpetta, Kerala
Report
Copy

parking overcharge

Address:Kanyakumari, Tamil Nadu, 629002

Sir,
At nagercoil junction, the contractor is charging excess parking fees. He had deployed goons and thugs who doesnt have uniform or proper id cards for the same. Parking fees prescribed by railways is depicted. However they are charging excessive fees. For 1 hour railways had prescribed fees of rs2 for a motor bike. However theese goons are demanding rs 5 or even rs 10 for the same. While questioned they charged against me. A rpf...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Peechu26
from Bengaluru, Karnataka
Report
Copy

platform ticket issuing

Me along with my wife and three year old kid committed the mistake of not securing a platform ticket due to the urgency to drop my old parents who needed help to board the train.
Kr puram railway station is situated on the main road and is a trespassed by many locals for crossing from one side to another. Only me and one other person were picked by a very rude behaving ticket checker with a red tag, not even able to make out if it's...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
H
Hitika Bansal
from Fazilka, Punjab
Report
Copy

regarding refunds

Address:Ludhiana, Punjab, 141003

It is imform u... i had cancelled my tickets from railways well in time bt had not recieved any kind of refund related to the same... it has been 5 months bt there was no reply from your side... i request u to refund the same as soon as possible. Being a consumer if i do any sort of default i m being charged with interest... so i too demand same from the government to compensate my losss .., hope to get back ur revert soon.., and please find...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Pnr no.[protected]
Train no12602 maq to mascoach b4 3ac tier doj 18th nov2018
Berth numbers 9 and 12 both lb
Names of passengers
Neti subramanyam 58 m
R padmalatha 56. F

Complaint:
Rainwater flowing in to railwayac3tier coach from emergency exit window and wetting luggages - caused disturbance at night journey and trauma to passengers include we 2 and co passengers at berths 9 and 12br...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
N
Nihal Gurjar
from Chennai, Tamil Nadu
Report
Copy

train coach doors not opened & tc misbehave

Address:Dausa, Rajasthan, 303313

Not opening ac 1 coach door
I had a confirmed ticket in ac1 tier to travel from bandikui to delhi in train no.12462, mandor express, on[protected]. Ticket
Pnr no.[protected], boggie ha1, berth no.7. The scheduled arrival time at bandikui station is 02.22 hrs and when the train arrived at the station nobody opened the doors of all ac coaches so that i could board the train. When the train is ready to move i ran to a s 1 coach...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
D
DIVYA AGGRWAL
from Noida, Uttar Pradesh
Report
Copy

complaint against ticket collector and rpf- mr pawan sharma

Address:Ghaziabad, Uttar Pradesh, 201009
Website:www.railway.com

Dear sir,

I, along with my friend, travelled from jaipur to delhi by haridwar mail on[protected]. My ticket was in waiting list (Wl4 and wl5). However, i boarded the train in b4 coach and there was a tc i asked him what could i do in this condition to get seat but he simply said to me just cancel your ticket, i said to him what are you saying or how could you say this to me i have to reach delhi, how could i cancel my train...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Krishna kumar Pal
from Allahabad, Uttar Pradesh
Report
Copy

excessive parking charges

Address:Allahabad, Uttar Pradesh, 221007

There are two sides of allahabad railway station ie civil lines side and city side. Parking charges of scooty in civil lines side parking is ₹10 whereas it ₹18 in city side parking. There should be uniformity in parking charges. Parking slip doesn't contain name of parking license holder as per agreement clause neither staff were in dress with i. D....
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Vikas Dave
from Mumbai, Maharashtra
Nov 20, 2022
This thread was updated on Nov 20, 2022
Report
Copy

complaint about facing bad experience at ahmedabad railway platform

Dear sir..
I am from surat.
Hear in surat railway platform has slide road for old age people.
But when i am coming with my grandma ahmedabad to surat. She's age is 90 years she can not wallk. Complsoury she need wheel chair but problem in ahmedabad railway station their is no slide road in the platform compulsory we take lift for going 1 stations to onther station.
When we reached at ahmedabad platform the lift...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
S
Sanjeev Kumar Burnwal
from Chennai, Tamil Nadu
Report
Copy

lost item

My name is ansu kumari. Me and my colleague amit modi was travelling on nov 16/train number -12321/, (Hwh mumbai mail)/birth b1/53 and b1/56 from howrah to asansol and while getting down at asansol we left his one of the bags. It was having valuable items. Please contact me at [protected] if anybody found it and coincidently reading this message.

Present address: durgapur, burdwan...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Swadesh basak
from Ranaghat, West Bengal
Report
Copy

non refund of cancellation money

This is to inform you that, I was purchased railway resevation ticket from Jalpaiguri Town station(Dist - Jalapiguri, West Bengal) Through ATM card on 23.9.2018 and the same day the said ticket was cancelled. But still now the cancellation money has not been deposited my Account.
This matter was brought to the notice of IRCTC and all necessary documents were sent to them as per their need.But I am sorry to say that near about has already...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
bhawaniadhikari
from Noida, Uttar Pradesh
Report
Copy

about parcel not delivered yet

Dear sir
we booked a parcel from New Delhi railway station for Guwahati, parcel no - A7491636, booking date[protected]. but does not delivered yet, we have searched online status also but showing only loading status not showing current status. you are kindly requested to inquire the lost materials and refund us as soon as possible.
Booking builty in in the attachment.

With thanks
Bhabani Adhikari
F-631,...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Ramesh Babu Valiveti
from Bengaluru, Karnataka
Report
Copy

lost (forgot) college bag in harbour line, mumbai on 14.11.2018 7.30pm

Address:410210

I was travelling from vashi (Navi mumbai) to csmt by 6.47pm - 7.37pm on 14.11.2018. I kept my office bag on carriage bench on top of seat. I forgot to pick up while alightning at csmt. The train then went to andheri.

Bag is embosed with "wiki", black in colour. It contains empty tiffin box, 2 pen drives & spectacles.

If found, please call me / return to the following address

Ramesh babu v ([protected])br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sara_ra
from Bilasipara, Assam
Report
Copy

season ticket

I have been travelling in indian railways for an year or so. But recently just due to non renewal of my season ticket, i have stop coming in train.
It is clearly mentioned that season ticket can be generated 24 hours a day, but
Whenever i go for renewal they deny by saying they cannot do it. Specificaly in
1. Cantonment railway station
2. Ksr bengaluru station
3. Tumkur station
Please instruct your...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
B
Bhavana Bothra
from Chennai, Tamil Nadu
Report
Copy

train cleanliness

Indian railways — cockroaches and insects in 3 ac compartments and bed bugs in the seats

Hi sir/madam,

I am travelling with my family in 3 ac in train no 12652 (Delhi - madurai).
Nizamuddin madurai express

The time i stepped inside the compartment i could see cockroaches everywhere
The 3ac compartment is extremely in a bad condition and very old and lots of bed bugs in the seats.br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
subbaroyan
from Chennai, Tamil Nadu
Report
Copy

non availability of personnel for issuing tickets

Address:Kanchipuram, Tamil Nadu, 631601

Most of the time the ticket issuing clerk does not turn up and the ticket issuing room is in locked condition most of the time at nathapettai (Near kancheepuram, tamil nadu) railway station.

Everyday about 10 to 15 people board the train at nathapettai (Near kancheepuram, tamil nadu) railway station in each of the 4 train that halt at nathapettai in the thirumalpur - madras beach route. But mostly all of them travel without...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Shriaadi
from Ernakulam, Kerala
Report
Copy

regarding platform ticket fine imposed on me

Address:Thiruvananthapuram, Kerala, 695038

Sir/madam,
Im resident of rajasthan and working in central govt. Office in trivandrum. Today 14 nov 2018 at trivandrum central railway station evening 4:30 pm i had to enter without platform ticket at railway station. It was a extream urgency. I tried to purchase platform ticket. Requested other people who standing in queue but because of language barrier no one understood even i showed them my frnd whose hands were fractured.. I...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy