Indian Railways Complaints & Reviews

We boarded in doon express from haridwar (17/6/2018), we reach at haridwar station on time, and our seats are in sleeper coach in s9 from haridwar to howrah, when train are reach haridwar station the train has coach from s1 to s6 and ac coaches are there, it was announced the from s7 to s12 will be attached from infront of engine, and haridwar station is full of crowded, but when the coached are attach the general class ticket people are climbing the sleeper coach without having reservation tickets, there was no police and no tc are there to maintain the suitation, many general tickets passengers are jam the gate of train so that the reservation class passengers are not able to climb the train, that crowd stay upto lucknow, from haridwar to gaya jn there has no tc and no police in coaches, indian railways doesn, t have any security.

MY OBSERVATIONS, GRIVEIANCES AND SUGGESTION ON BETA VERSION OF IRCTC NEWLY LAUNCHED WEBSITE:
I AM A SENIOR CITIZEN OF 66 YEARS OF AGE AND RETIRED. I AM NOT A TECH SAVY PERSON AND USE COMPUTER FOR NORMAL REQUIREMENT OF MY FAMILY AND FRIENDS.
My suggestions are:
A. Restrict the captcha to one time,
B. Allot even number of berths in each coach for senior citizens/eligible woman passengers avoiding split of passengers,
C. Do not effect payment if preferred berths are not allotted which attract more work with refund issue for both
My explanations of the above are enumerated below:
While booking of tickets in the new website of IRCTC I observe certain areas which, in my opinion, are to be taken care of:
1) CAPTCHA :
There are three (3)areas where one has to fill the captcha to book tickets:
a) First, at the time of login,
b) Second, at the time of booking, and
c) Third, at the time of payment.
By these, what you want to prevent?-- Restricting agents or people who are booking their own tickets? Agents, Cyber cafe people are mostly young generation who are well conversant in computer and first in typing and they can complete the process much faster than general public and senior citizens like us. Moreover, what captcha prevent is not clear to me. Still, if this is to be used it should be only at the payment page to prevent hacking of customers deta.
2) ALLOCATION OF BERTH FOR SENIOR CITIZENS AND ELIGIBLE LADY TRAVELLERS ( IN ODD NUMBER IN ONE COACH):
Earlier, this facility was given to the passenger of above category when travelling alone. Presently, this has been done away with and maximum two (2) passengers ticket can be booked under the above category . Here, lies my observation. So far my knowledge goes, presently, three (3) berths are allotted in each coach of 3rd AC and 2nd AC. Why this is so? Why not even number of berths allotted in a coach instead of odd number. When, you are giving this facility to two(2) passengers then there is all possibility that a pair of passenger will be allocated in split coach. This actually happened to me in recent 2/3 travels and last time I have to negotiate with a passenger requesting his upper side berth (3AC) in exchange of my lower berth to accommodate me to my wife's coach as both o[censored]s are not in good state of health. This also happened in booking of tickets of one of my relatives. They are 72 years and 66 years age couple and has been allotted in two different coaches.
My suggestion is please allot all the berths in one coach under this category or at least even number of berths in one coach so that there is no instance of split coach allotment.
3) EFFECT OF PAYMENT WITHOUT PREFERRED BERTH:
At the time of booking, some preferences are appeared in booking screen: i.e. i] book if all tickets are confirmed, ii) if, at least, two lower berths are allotted, iii) if, at least, one berth is allotted in lower berth etc .
After, clicking any of these, again one screen appears " DO YOU WANT PROCEED WITHOUT THESE" CLICK YES OR NO. If no is clicked and any of these conditions are not fulfilled the passenger will come to know only after making payment. So far my knowledge goes, this is different in case of counter booking and online booking. In railway booking counter, if the preference are not fulfilled the gentleman in the booking counter generally ask whether he should proceed or not. This facility should be at per with counter booking system. Passenger should take decision before making payment. With the present system passenger has to follow up with the refund and many a times no information of refund comes.

I request you to go through with the above and make necessary changes in your website so that people gets benefit from this.
Thanks and regards,
PIYUS KANTI SARKAR, mob-[protected], [protected]

Sir,
Today (21/6/2018) we boarded to a train from mathura to indore... Our seats 62 (Ul) and 64 (Su) were reserved in coach s10... We were on time to board the train however when we got to our seats, the person on seat no. 63 was asleep... We kindly asked him to sit up and leave the seat for my mother to sit... He opened his eyes and told us to sit anywhere else since he wanted to sleep and closed his eyes again... My father kindly asked him again to sit but he didn't respond... At last he sat up but after creating a nuisance.
I hereby wish that a notice type thing should be placed near the seat nos. Stating the legal sleeping time, to nullify further similar cases.

Hi,

In spite of one of the busiest station in bengaluru, krishnarajapuram railway station lacks basic amenities such as wheelchair ramp or lift to disabled and elderly people for platform #2 and platform #3.

With small stations such as katpadi junction having the ramp, escalator and lift for elderly.

Request to take steps to build wheelchair ramp and lift immediately.

Regards...

Hello team,

I've booked my bike (Passion plus, pb09 h 4706) from new delhi on 17/06/2018 and loaded it in train no. 12556 on 18/06/2018, from new delhi to basti. But basti they were not unloaded because stop for 3 minutes only, so it went to gorakhpur railway station. At gorakhpur again they not unloaded because of purely negligence of railway department now it's went to bhiwani station. It was expected bike will unloaded to gorakhpur railway station on 19/06/2018 and come to basti in ljn intercity 12531 as 12556 is superfast and 12531 some how slow train. I always used my bike to go my duty but without bike i'm facing lot of problem. I went many times in the railway parcel department but they are not taking any action even they're also not taking any complain please kindly requested to find the parcel and send to basti

P. R. R. No. :[protected]
Pw bill/ lt no. A7360868
Himanshu verma - +[protected]

Actually sir there are so many agent active near saharsa station. Pls i requested you take to action immediately, common people not received of tatkal ticket in saharsa railway station, railway police and booking cleark both to be involved, he sell this ticket 2000 per each passenger, these people near railway station, he have no any type of licenced of selling a rail counter ticket, so kindly look into the matter.

My brown color leather bag has been lost/theft consisting of important things - dell laptop, samsung mobile, charger, powerbank, clothes etc. It has been stolen at around 3am to 5am between daund to kopargaon. May i request you to please help me in tracing my bag..
Train : 11039, maharashtra express
Date : 20-6-18,
Travel details: pune togondia
Seat no: b2, 6
Pnr :[protected]
Name : jaykumar karmani

Regards,
Jay karmani

Hi sir my name is tulsiram. I booked a ticket from udaipur to nizamuddin but due to bad health of my small brother we boarded our train from kota junction. Mend my mom boarded train mewar express on 19/06/2018 from kota station. When we reached our seat we found some other persons sitting there and they told us that the seat was given them by a tc. When we contacted him he told that our seat is cancelled because we didn't boarded from udaipur and asked us to get out of the train. However we manage to travel just sitting on a seat corner. Sir we want a proper action to be taken against that tc. Sir the tc refused to tell us the name of himself and instead told do whatever you want

I done tatkal ticket booking by using sbi debit card. But ticket cant book but money was deducted.
And in irctc website they shows that money refund but i cant get money in my account.
Transaction id: [protected]
Pnr:
Train no./name: 19314 / indore express
Transaction date: 14-jun-2018
Varanasi jn (Bsb) bhopal jn (Bpl)
Refund status: refunded
Cancellation/refund id: [protected]
Bank name: visa/master card (Powered by citi bank)
Booking amount: 1090.0
Refund amount: 1090.0
Refund date: 15-jun-2018

With due respect i want to inform you that i am travelling in train no 13331 dhn-pnbe express having pnr no:- [protected] and seat number b2 62 and 64. The b2 coach is not getting cooled and it's highly suffocating. Attendants are just keep reiterating that coach will be cooled in a while. During my entire journey i have complained three times to indian railways sms help no [protected] but not any action was taken. Pls work towards it

Dear
I had tried two bookings for train no.12082 TVC to BDJ for the date of 21/06/2018 but both bookings failed for some unknown reasons. Amount deducted from my bank account 1680 & 1340 rupees. Failure notification received for the amount 1680. But notification 1340 not received . Please do the needful to return back both amount to my bank

Dear sir/madam,

I along with my colleague was scheduled to board the 12001 ndls shatabdi express from morena station on 19th june 2018. We were present on the platform on the scheduled date from morena when the train arrived 20 minutes late. However. We were shocked to see that the doors of the coaches were shut from inside and we tried to bang at the doors of many coaches as well as tried to run and see if any coach door was open.in the limited time of two minutes that the train stops there, we could cover 5- 6 coaches but none of the doors were opened. We missed the train.

We went and explained our situation and asked for help of station manager of morena railway station but he could not help us. This can be verified from him immediately otherwise it may be erased from his memory.

As a woman, i not only had to undertake a very risky road journey in the night in a private taxi because, i had to somehow reach delhi for which i had actually got myself in one of the premium trains of indin railways.

I request you to not only refund the money charged against the ticket of me n my colleague, mr. Adesh sah but also compensate us for the expenditure incurred and the trauma and inconvenience that we had to face for no fault of ours.

I will be most grateful to you for a prompt resolution of my complaint.

Sudeshna halder

Dear sir,

I had file a tdr on 05-may-2018 pnr no.[protected] pnr no. [protected] due to some reason train late more than 5 hours passenger is not traveling in this train. The issue is i did not get any refund till now.

India railways say that as per chart passenger have travelled. But i have a proof passenger has not travelling in this train. I have a alternate travelling details

So i request you to kindly look the issue and get my refund back as soon as possible.

Respected sir,
My name is ashok kumar. On 19th june 2018 i am traveling from tirupati to guntur on tirupati passenger at sharp 3:30am my sister try to sleep, then thief pull his chain and ran away, we don't recognize him because of fully darkness, i am given complaint in guntur railway station, try to take serious action against this type of incidents. Kindly help me what can i do.
Thanking you sir,

Hi,

I have booked my bike in parcel with PRR No:- [protected]
they have loaded my bike in the train :- 18519 on[protected] in my presence and they have locked and sealed the compartment.

while i was requesting them to check the compartment in secunderabad railway station they are saying that they cant able to see the bike and left it inside without proper response.

I am Adv Pankaj Patil, 5B, Gurukul coloney, Jalgaon Maharashtra, 425002, I was travelling from jhanshi to Jalgaon on 9 June 2018 by Goa Express, I was having 3rd Ac waiting tickets, myself, My friend Dr Leena and my sister Adv kusum patil were travelling, our reservation could not be confirmed, so we taken General superfast train tickets and were travelling . At Bhpal one civil dresssed tiket checker with beard came and forcefully taken Rs 1200 from us only he also given one so called receipt to us but no details of fine there. The receipt number isA989213, I do have original receipt, we were having waiting online tickets of third Ac but he was not listening He was abusing to ladies and me, he literally snatched Rs 1200 only from us, not from other passesngers, he abused us and he step down from train immidiately after he given fine receipt to us, he never checked other without ticket passengers too.
I hereby request you please take necesarry legal action against the ticket checker and intimate me on above address else i have to file consumer complaint against Railway department for abusing and harrasing us during night time and to take illegal fine from us. we were having tickets of third Ac PNR number [protected].
Adv pankaj patil
5/B, Gurukul Coloney, Jalgaon 425002
phone [protected]

Pnr [protected]
Date of journey: 16/6/2018
Train number : 17236 b4-49 nagercoil to bangalore
Boarded at the station : virudhunagar

On entering the compartment, i found only used bedrolls are available.
Tte told i have to use the available one only. He suggested you can make a complaint.
I boarded the train around 23.45 hrs (The train is one hour late). The available bedrolls, they are circulating in the sleeper class.
Repeated requests are made to the railway department, to ensure the supply of fresh bedrolls on boarding the train at intermediate station.
N. Asokarajan
Bangalore

We have paid 3rd ac ticket amout against penalty, due to ticket not comfirm.
We are travlling from mumbai to gkp mumbai to agra is ok, but from agra tc who is on duty that persion talk to us abuslay and call to crpf men & shifted us to journals couch. My request to you sir
Which amout paid for ac couch that money for journal couch or ac
We need justification as a human

C0989819 &pnr [protected]
Regard
Mitrasen
M [protected]

I have purchases an unreserved train ticket from a yatri ticket suvidha kendra gorakhpur having Number 81560880.
He charged 5 Rs commission, when I objected he replied that rent of place is high for his counter so he is charging 5 Rs in place of 1/.
Please do the needful.
I am unable to decode information printed o ticket so I have attached the pic.

With regards.

श्री मान,
आज सुबह में चूरू रेलवे स्टेशन पर तत्काल टिकट बुक करवाने गया, मैने e-token ले रखा था। मैने देखा वहां 4-5 एजेंट पहले से ही आगे खड़े थे, जो fake name और no. से e-token लेकर खड़े होते हैं। ऐसा पहली बार नहीं हुआ, जब भी में स्टेशन गया, मैने इन्हीं 4-5 एजेंट को वहां देखा है। एजेंट की मिलीभगत के कारण वहां आरपीएफ का कोई भी स्टाफ नहीं होता है और ना ही टिकट काउंटर पर स्टाफ ने किसी का e-token और ओरिजनल आईडी प्रूफ वेरिफाई किया। ये 4-5 एजेंट हमेशा आगे खड़े मिलते है जिससे आम आदमी का नंबर ही नहीं आता। इन एजेंट का कमीशन ऊपर के स्टाफ तक जाता है। अतः आपसे निवेदन है कि चूरू स्टेशन पर एजेंट की धांधली रोकी जाए और e-token की व्यवस्था सुचारू रूप से की जाए तथा दोषी स्टाफ पर कार्यवाही की जाए तथा स्टेशन परिसर में सीसीटीवी कैमरे लगवाए जाए।

प्रार्थी
संदीप वर्मा