Indigo Airlines — refund of air ticket cancellation charges

4 Reviews
New Delhi, Delhi, India
 akula susheel on Jan 6, 2018
Respected sir,

My contest on the subject is regarding duel cancellation charges imposed on my ticket, charged by both yatra and indigo airlines.

I booked a refundable flight ticket for my parents from hyderabad to bangalore and back on 31 dec 17 for travel on 03 march 18 (Hyderabad-bangalore) and return on 04 march 18 (Bangalore - hyderabad) through (Indigo flight). Sooner we realised that there is other commitment on the same dates and they cannot travel to bangalore from hyderabad and back, we decided to cancel ticket on 01 january 2018 ie within 24 hrs of booking and almost two months in advance.

Cancellation policy as per for my pnr no[protected] is
- amount paid 6526.00
- cancellation charges 14295.00 (Taxes & fees 820.00, airline
- cancellation charges 12000.00 & yatra cancellation charges 1600.00)
- refund due 0.00

Your reply on the subject is cancellation charges for entire trip is inr 2840.00 + inr400 yatra service fee. Charges would be applicable per passenger per sector and my refund would be inr 1266.00.'

This is because both yatra and indigo are charging me the cancellation charges and other allied charges.

Cancellation charges should be only charged by since i booked the ticket through yatra and not by airlines. This is unfair trade practice by airlines.

Both indigo and yatra quote agreement between them and dgca car regulations for these charges.

I paid rs 6526.00 and get back 1266.00 for cancelling my ticket within 24 hrs of booking and almost 2 months in advance. 80% loss of money without availing the facility of travel and having given adequate lead
Time to facilitate airlines and operators to give my cancelled tickets to others.

When i book a refundable ticket and donot intend to travel hence decided to cancel the ticket two months in advance. Why should i lose 80% of my hard earned money.

This is unjust to customers.

Request initiate suitable instruction to concerned people to refund my hard earned legible due amount back to me (Based on the instructructions i will initiate cancellation of ticket).

Thanking you in anticipation.

Warm regards and happy new year sir.

Complaint comments  3 Comments     Updated: Share0Tweet0


Hi Susheel,

Regret the inconvenience you have gone through.

Request you to please share the Yatra booking reference number to enable us to assist you.

Thank you
Yatra Care
akula susheel's [Complaint's author] reply, Jan 6, 2018
Yatra reference number 3112734797932

Tax invoice number of Indigo airlines iro Mr A Ramakrishna & Mrs Radhadevi KA1171812BX61010 Bangalore to Hyderabad TS1171812BO72025 from Hyderabad to Bangalore.

In case you need any other details pl free to contact me on 9971423222.
Hi Susheel,

Greetings from!

Thank you for sharing the details. Kindly allow us some time while we get this checked.

Best Regards,
Sidhartya Kar
Dear Susheel,

Greetings from!

We have checked the details from our end and we would like to share the cancellation charges with you which are as follows airline cancellation charges INR 1420.00 Per Passenger Per Sector, Yatra Service Fee INR 400.00 Per Passenger Per Sector and convenience fees and Promotional Discount if any is non refundable. The total refundable amount on the booking is INR 1266.00. Kindly share your consent in case you wish to cancel the booking.

Best Regards,
Yatra Care

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