IndiGo Complaints & Reviews

My Name is Bramh Kant tiwari, I am going to fly Delhi to Goa, Flight 6E - 399, i reached On check in counter for boarding pass on sharp 14.55, but they send me back side on counter no. 8, there lady was handle 2 customer that taken 5 mint i am saying my flight is on 15.40, please do favor, they pass the time and attend me on 3 pm and said as par norm you miss the flight, 45 mint before we closed the counter for boarding pass, i said its only 5 mint late 15.40 pm is flight time and now its 15.00 pm, please allowed, she not listen any things and taken 1500/ Extra charges for Next flight schedule on 18.55 pm,

they way of business is very bad, this is not about 1500/ this and about time i was scheduled my meeting in Goa on 8 pm,

its last journey from Indigo of mine

Bramh Kant Tiwari
[protected]

Hi team,

This is a complain regarding flight booking. I would want to let you know that this indigo flight has made my journey horrible due to there responsible schedule of changing the gate number at the last moment and without any email notifications.
I have taken this flight to reach in bhopal on the same day but i got stuck in bangalore whole day due to their reschedule.
Details: while reaching to bangalore by this flight i have received the boarding pass. There i have clearly asked indigo employees who was assisting everyone to get their boarding pass that mam which gate i should be going. She has tick on the boarding pass and said it 17th gate number which was mentioned in the boardingpass. I was confident enough and reached gate 17 and were waiting for the flight 2.25pm i hv to catch another flight towards bhopal but at 2.10 there were no queue and i was asking to the assistant that i need an entry. They said the last moment the gate number has been changed from 17 to 6: (
How would i know when there is no mail communication. I called indigo customer care and they were not able to help they said they ha e texted a message which is not acceptable as the boarding pass is the latest copy which we received and it is wrong in that. While giving the entry they doesn't give entry based k. Text messages but the only boarding pass.

I would like to appeal a complain that the indigo airline should refund the airport charges and the flight charges from bangalore to bhopal.
As to bear that i had to book another flight which was not available to bhopal but indore and i hv to suffer by traveling all the way from bus and train to my home.

Please raise a complaint and help me in providing a solution for this.

Thank you

Regards
Jyoti soni

Hi,

I traveled with three of my friends from guwahati to bangalore on 13 april 6e 457 under pnr qf135j.
Except my luggage, all other luggage arrived at guwahati.

I was told at guwahati airport that whenever the luggage arrives in guwahati, they will deliver at the address i give.

I was on my way to tawang in arunachal pradesh and all my cold and rain weather clothing is in this check-in bag. I suggested we close it with a compensation they may calculate, as the locations where i will be providing are far. They however insisted that they will deliver, however far they are.
I gave two addresses (1) tenga and (2) dirang - both of them indeed far from guwahati. I left with their assurance that they will deliver the luggage to me within time for my tawang leg.

On 13th evening, my luggage arrived in guwahati - as per indigo staff. They promised to send it on 14th to tenga - by 14th noon, i came to know that the vendor has refused to deliver it. This is a major breach of trust. Had they mentioned that they could not deliver to tenga, i would have stayed one evening in guwahati, collected my luggage and traveled that night. They refused to deliver to dirang as well.
I had to buy my entire gear once again - spending close to rs: 8000/- in the absence of this bag.
Finally on 17th night, while i was in tawang someone from indigo called up and offered to deliver the bag to tawang!! I am returning back on 18th - so i saw no point in chasing a bag that may or may not come - the need for everything in that bag vanished as i was forced to buy everything new. Hence, i decided to collect the bag from guwahati.
On my return leg, i collected the bag finally on 21st from guwahati but the indigo staff and the call center refused to provide any compensation for a mistake they did. All of them categorically accepted its indigo's mistake but they offered no compensation.

I am raising this compliant to obtain compensation for the rs:8000/- purchases i had to make because of this mistake done by indigo - i can produce the bills, if necessary.

I am dr. Myneedu umamaheswara rao., i along with my wife booked 2seats on25/april/19.. The pnr — -df28 xm — - 6e7113/208tir-blr. — -blr — vtz. The complaint is that at - tir., the man didn’t issue boarding passes for the flight 6e/208., we had to run around frantically to your info office., at blr., from there to check in points security., uncomfortably moving fast at my age of 70 years. Because time available was just an hour.. Well., you must know that our generation isn’t computer savvy., but your youngster employees seem to be in perpetual hurry. The 2nd one., flight 6e/ 7166 got delayed by almost 3 hours., like many other indigo flights on 27th april’s afternoon. That’s not convenient for any one. Look into these lapses please.

They said they are from airport authority of india, i believed and then they tell me to pay 2100 rs for telephonic interview and when i paid then their number will be off.. When next day they on their number then they said we have timing of 10 am to 4pm. I said ok then they said pay training fees then i send then training fees 7900 rs then they said ok 1st may is your joining day 45 days training procedure... And we will send you soft copy of everything and hard copy will be sent to you by courier. Next day m waiting for courier.. But then said you have to pay for uniform a security amount which is also refundable. As all these amount will be refunded to you on 1st day of training. I said ok i will pay again rs 13900. Then next day they said you will receive your courier. Then they said you have received your mail plz pay gatepass and joining letter security amount 25000 rs which is refundable with in 30 minutes but i denied and then they said we will not proceed it i[censored] will not pay i said i have no amount but then they said ok pay 10000 i paid it by hard times then they said do wait for monday now what should i do monday is on 29 april... And i have no other details of them.

I received an email regarding airport jobs on my mail id.in that email all the description as well as contact person's phn no. Was given. I called on that number. There was one guy named raj malhotra who picked up the phone and explained me about recruitment process. He gave me the mail id of indigo hr and told me to submit my documents on that id. Next day i submitted it, after few hours i received one confirmation mail by indigo stating that your documents are selected for interview. You have to pay 2000 for the reference id and interview question-answer sheet. I deposited money in the a/c which was given to me by raj malhotra.in the evening one lady from indigo took my telephonic interview.
Next day i received call from verification dept of indigo, guy named amit agarwal told me to deposit 6100 (Refundable) for the security deposit. I again deposit that money in the same a/c which was given by raj malhotra.in the evening i received offer letter from indigo. Next day amit agarwal again called me and told to deposit again 15000 rs (Refundable) for the current a/c opening as a security deposit... I already deposited 25000 rs (2500+7500).. Should i deposit again 25000 or is it fake?? Plz help me... My family is poor this amount get the loan pls any one help me

Dear indigo services team,

I have traveled to delhi on 20th through indigo with my family of 8 members. The final closing check in time was 4:40am and the flight time was 5:35am, i have reached the airport by 4:20am and was standing in the queue to check in by the time i reached the counter they told me that the check was closed, i did show them the proof of my entry and the photo that i have taken while i was in the queue,...

I am mr nagesh balla i am the passenger in 6e 597. 26 th aprial 9f seat. I have only hand baggage so in hyderabad thay done express security checkin. And 22 gate also. But in chennai your staff 5 people came and take out the flight. Thay dont knows the express security, even i informed in hyderabad thay will do express security. Some of the passengers also used some wrong words on me. After 10 mint's thay came and telling sorry and in lost second thay allowed in flight what is this. I have work at 6 pm in cochin if i miss the flight. Are if any?
Please i need help
[protected]..

I lost my boarding pass, need travel certificate if you can provide me as per below details. Please help

Airline pnr
Ry1mnb

Booking id : fmnja31a7jdre
Booked on : 15 apr 2019 02:32 pm

Indigo
6e-2201
Cabin: economy
Delhi (Del)
Terminal 2
Tue, 16 apr 2019, 12:30 pm
Raipur (Rpr)
Tue, 16 apr 2019, 02:20 pm

We have booked a group booking tickets for group of 10 on 2nd feb. After furnishing the final payment on 24 april, we have checked the faq which says partial cancellation can be done by d-7 and our travel date is 8th may which is still before d-7.

However when i reached out to [protected]@indigo.in they are telling this cancellation policy is applicable only after 18th feb bookings.

But there website doesnt mentioned...

I am trying to get the travel certificate for my travel on 15th march 2019 from indigo since 23.04.2019. I have made the payment of inr 200 on 23.04.2019 but did not received either transaction detail or travel certificate from indigo. I called on customer care and they said we did not received the payment. Since 24.04.2019 till 26.04.2019, indigo did not bother to call or revert to my emails (6 reminders sent) and update the status.

I have already emailed the bank statement for payment upon request.

I have no idea how to get the travel certificate from prestigious airline.

6/3/19 bkk to ccu opted and paid for fast track of luggage, luggage received after nearly 100 -150 bags also accepted and witnessed by indigo employee appointed at conveyor belt ccu... Assurance of refund of fast track by indigo... Till today not initiated from your end, proof of original documents and photos in hand hence claim of refund with 18% interest...

I have appointments letter in indigo airlines my joining date is 28/04/19 but the courier is not available for me but the person"ayush verma" is a cheater he is every pamynt process is clear and i paid it indigo airlines in rs1.50 lakh ruppes but the person ayush verma phone number is switched off he is talking me in 22/04/19 1:12pm and now he is phone number is switched off.
Help me and return my money in indigo airlines. Girima...

Dear Indigo Team,

Very bad evening for me, the full credit goes to the best Airlines of India Indigo. As a frequent flier of Indigo Airlines, I am extremely disappointed at my most recent experience with your Airlines. Get very disappointed after to hear about flight cancellation, time changed & delayed.. ... We had waited more than 20 min. after getting landed at Bengaluru Airport & get down from aircraft on airport ground for the bus... My anxiety level grew as well.

I arrived early evening to Nagpur airport for my scheduled flight 6E-431 Nagpur to Bengaluru. The flight was scheduled at 6.50pm on 16th April 2019 PNR No. RMNB9R, XC366V, OJH8JN

Upon checking the electronic display in the terminal, I saw that the flight was listed as cancelled. I immediately asked the agent if she had any additional information. She told that the flight is cancelled from last 5-6 days, but I didn’t receive any SMS, Mail or Call regarding the cancellation of the flight, same time since yesterday received some SMS on my Mobile Number regarding the other information from Indigo Airlines. But no communication for flight cancellations…. from Indigo...

Now the alternate options given by the Indigo was not practically convenient for me

My earlier flight travel time Nagpur to Bengaluru was 6.50pm where suppose I reached by 8.25pm but as per options given to me total travel time increase by 4 hours. I have to travel late with my family Nagpur to Bangalore 8.25pm 6E-436, I will reached by 10.30pm

Not only this.. We had waited more than 20 min. after getting landed at Bengaluru & get down from aircraft on airport ground for the bus.. I think this is very big serious security issue & poor service by the airlines company… This type of lacking security in big concern. I had asked the Indigo staff as per Indigo Staff at Bengaluru Airport this is small issue this kind of things happens don’t worry will arrange the bus.. Said to me… You know as much as I do." and taken my boarding pass picture from his mobile..

Very casual approach for the such a serious security issue.. DGCA & Airport Authority should take action on this..

I am very shocked to see the Indigo Airlines approach towards the customer safety, security & convenience…

I reached my destination by 2am.. 4 hrs late as per my planned schedule.. we will choose the air travel for save the time but due to all this customer suffer.. Who is responsible??

As the scheduled time of the flight changed my all future Hotel booking get altered, I had planned this trip well in advance with flight, Hotel Booking all I missed, I don’t know what to do now really very helpless. I believe Indigo Airlines needs to take full responsibility for the inconvenience and expense I suffered due to your company's inability to plan for problems, as well as the communication breakdown that occurred.

I traveled from Nagpur to Bangalore in Indigo Airlines 6E-436 Booking ID: NF[protected] on 18th April @20:25 - as I wanted to carry my 32 inches LCD TV along with me so I had inquired with Indigo airlines customer care prior leaving to Airport which was allowed indeed for free of cost.

When i reached airport they asked me to avail a service known as Indigo Fast Foward for which they charged RS 450 in the name of safety and extra care (FF Indigo), but it was total disappointment because i found my tv 's display damaged and had to bear the loss nearly 10k.

I demand an answer and compensate the loss at least.

I v vinay kumar booked a ticket in jan 2019 from kochi to nagpur for may/5 under pnr jgyjxj on defence booking. Due to present security senario my leave is cancelled and iam not able to travel. My onward booking was already cancelled and i was fully refunded. (Pnr - tkdltn). Request refund my return journey also considering present situations. Thanks

Booking ref. No2019/reg/2307254

Good morning sir/madam. With above booking ref. Have booked 8 tickets (6 adults+2children) to travel hyderabad on today 24th fl. Indigo 6e384.
We all 8 people landed port at 4.45am, waiting in que to check in. Due to rush were in diff. Que, out of 8 people 2 were got boarding pass, we 6 were left, on reaching counter said it was closed, no announcement was made, while asking said system were under silent mode. For a important family function we all were to go together. Inspite of repeated request the counter staff denied to do check in and issue boarding pass. My son who got boarding pass, requested the indigo staff at lounge, were agreed to let us in but the counter indigo staff denied and due to their mistake we 6 people could not travel as planned, lost our ticket money and importantly could not attend function at right time.

Have travelled many times in different airline including indigo, this time staff of indigo at airport behaviour and the way of treatment to passenger to senior citizen like me is worst and made us tension and worries.

Due to this the indigo staff forced us to book another ticket to a additional cost of rs.15000/- and to wait airport for more 4hrs to catch next flight. Though counter closing time is 10mnts left, and 50 more minutes to start light indigo staff refused to issue us boarding pass.

Would request your goodself to take action to the concerned and staff and refund the excess fare to us.

Thanking you, regards.

K. Padmanabhan

[protected]
[protected]@gmail.com

I've never found an airlines that's poorly managed as indigo. They have a poorly trained staffs from the counter till the flight attendants. They have no sense of responsibility for customer comfort nor baggage. I know it's an economy class, but for the amount we pay you, we should be promised hospitality and comfort at least.
In the transit, i've lost my black colour bag with all my clothes, my books and gifts for my family in it. I've complained to qatar airport about this and their still tracking...

Hi am shreya kothari. me and my husband were to travel to jaipur on 6/12/18 on flight noG8 390 starting from mumbai at 10.50am as we reached airport on time at 9, i had done webcheckin. we were told that flight was prepone to 8.00am. we were not informed by any means to us either call or msg. then they make excuses that they had called on my husband number and have recording of talking with him. when we asked them to show us the recording they didnt. we never got any call from indigo about change of schedule. manager of indigo at counter immediately agreed to refund us the money and made us filled the refund form. on same day same time, we booked another ticket for evening flight to jaipur which costed us more and our work got disrupted with losses along. today it will be 6months and yet we havent received our refund money. such a reputed flight company and yet behaving like a beggar of not refunding... attaching photo proofs of the complain letter and manager on this process.

We were travelling from delhi to surat on 23rd april, 2019. Unfortunately i forgot that my power bank was in chek-in baggage. During security check it was found and indigo gave a call for the same. Immediately i reported to the security counter and i understand that my power bank was found in bag. Indigo executive told me that we can't give this power bank to you can't take it from security area. I requested them as i forgot it in check-in baggage. Security personnel told me that it is enough time to board the flight and they have to give it back to the passenger. But the executive refused to it. I told him to register a complaint for the same and he replied that you can do it on mail. I immediately called indigo customer care and explained them all. They also refused to log a complaint and transferred the call to baggage section there also they refused to log a complaint. I just told them to log a complaint and give it in writing that they can't give power bank back. What i understand that security is above airline officials. Security was telling the executive to give power bank back but he didn't listen that too.

Here my point is to fight for my right not for the power bank. When security was instructed airline personnel to give back the bank. He refused it. And they are not registering my complaint nor they are replying on written mail that they can't give the power bank back.

My pnr was vhnjxj.
Timing when i check-in to airport was 4:30 a. M. They called me on 5:15 a. M. And flight departure timing was 6:35 a. M.