IndiGo Complaints & Reviews

I got a call from some consultant and they asked money for registration of rs.2000, and said i have 3 rounds, online test, telephonic round and face to face. After clearing 1st round they asked for rs 6550 and after clearing 2nd round they are asking money of rs.13850 for offer modification and medical service. Wanted to know whether its fake or real

I’m writing this to convey my very bad & worst experience with indigo domestic airlines which hasn’t happened with other airlines. I’ve booked a indigo flight (6e-2652) today (27/03/2019) to delhi from chennai at 4.45 am. I reported to the desk where we will get boarding pass at 3.50 am and reached the desk at 4.00 am, but the indigo airlines representative in desk said that boarding has been closed and i’ve reported late. Actually i had a interview at 9 am in delhi, i begged the representative to consider me as it was only few minutes late. Representative informed me that she can’t help me and redirected to indigo manager and they conveyed the same, i informed them about my interview but nothing helped me. Then they said that at 6.30 am a direct flight is available to delhi to confirm the ticket in that flight i have to pay rs 4736 extra. I had no other option at that time so have paid the extra amount and went in 6.30 am flight to delhi.

I have returned from delhi to chennai via same indigo airlines (6e-2124) which was at 18.05. Due to morning incident i reported to delhi airport for boarding at 14.00 itself. But the boarding of flight from delhi to chennai started at 17.35 which is delayed comparing to normal schedule. So why indigo airlines is doing these kind of cheating to pay extra amount from the passengers.

From the today experience, i’ve decided that i will not prefer indigo airlines for future travel. Please don’t make passengers to pay extra money do consider their emergency situation as well.

I kiran, from bangalore. Created my profile on shine.com and updated my resume. I was consulted by an airlines consultant the next day. He explained me about the recruitment process and asked me to pay 2900/- for initial processing. I paid it. I even got the payment bill.

The next day they called me and told me i'd be having an interview over telephone (I suspected but they seemed professional). I gave the interview. And they sent me the training joining form which said i should further pay 7900/- for training/ security fees. And they promised they would refunded my money on the day of joining. (I've the call recording). Today (27/03/19) they called again and told me i should pay 13k+ for uniform and shoes. I now got to know it's a fraud. And i requested them for a refund. They told to write a mail to them asking for refund, i wrote and they've said i would only get my money back if i pay 13k.

Please help me. Where should i file a case?

I've all the documents (Job training form, payment bill andcall recordings)

Please help. You can mail me at kirann97.[protected]@gmail.com.

Any help would be appreciated. Thank you.

I've been trying to generate the travel certificate for my journey on 23rd feb 2019 with pnr cy9frs on your online portal (http://bit.ly/11v2V9b) but i've been receiving an error fro wrong email address. I am pretty certain that my email address is correct.

I've emailed indigo customer care from my registered email address too - [ref:crn[protected]r6b7m5] crm:00014654
Please refer the ticket for details.

Would...

My daughter's flight was. Scheduled on14:40 but it departed at 14:25 hrs on 25 march from vns to mumbai (6e579) we reached airport at 14:00hrs but they refused to board whether she had only handbaggages we requested indigo personnel s at airport but they refused to board. Besides varanasi airport being a small airport with little rush it was quite possible to board my daughter. Such incidence is highly objectionable. What refund could you set in said matter let me know. My family is a regular user of indigo flight

I travelled by indigo on 16th march 2019 from mangalore to chennai.
I forgot to take a small bag and belt after the security check at mangalore. Upon reaching chennai, i submitted a report at lost and found and the receptionist confirmed so. Already submitted complaint via email but no reply given and no call to date. Called the receptionist today, and up till now bag remains unfound. Airports shud be a safe place, especially when things are left at security check. How efficient are indigo staffs? Pls advice accordingly. Tq.

Dear sir,

Assalamualaikum.

I am extremely sorry to inform you that me Mrs. Momtaz Begum and my friend Jhorna Begum bought your ticket from Kolkatta to Dhaka and our flight was on 23 March 2019 at 16.10. Accordingly, we entered your airport at 14.30 but your office/officers did not cooperate us once they told us to follow (C) this line and another one asked us (F) then again someone told us to follow (H). Then finally they refuse us from H counter. they told us "You cannot carry and handbag with your hand, if you want to carry you have to pay us 9000 rupee". But why we want to pay more but your officer did not allow us to entered into. they we tried to throw some our cloth and chocolate. But your officer did not allow us to throw any of it.
Finally we want to go out your officer could not allow us to go out. Then 19.30 we get out from the airport.
Such a behavior is not accepted from your reputed company and now we would like to inform you to return our money alongwith the compensation for our harassment.

Mrs. Momtaz Begum and
Jharna Begum

We where harassed despite arriving for our flight on time. Our flight was overbooked and the gates where closed before 60 minutes prior to departure. Me along with the traumatised and exasperated 82 year old grandfather where made to move from one counter to another then another total 4 in total. Airport manager ratan, indigo supervisor pompy who where all cocky, rude, ignorant and happy to declare how we had missed our flight totally and had to pay more money to get the next one. Nobody believed that we where on time, my grandfather almost slipped on the airport while running from one counter to another hoping to catch the flight that indigo had already overbooked and had no place for us. Nobody bothered to tell us that until after 30 minutes of shouting when they took our names and matched with the fact that we had reached the counter on time and a call was placed putting our name to the supervisor to have us on the next flight. Unbelievably pathetic and callous service from indigo.

Dear team,

I have booked a flight from jaipur to bangalore on 21-march-2019 having pnr no. As pfrsqm flight no. 6e 556.

No meal provided in flight despite having complimentary meal at the time of booking.

I am having my boarding pass with me in which there is a strip for complimentary meal but no such meal provided to me in the flight.

Here, i am attaching the boarding pass which is still with me.

I was traveling in indigo flight 6e135 from pune to ahmedabad on 24 th march 19
This was my connected flight to reach my final destination varanasi on the same day with indigo flight 6e719. After reaching varanasi i did not receive my bag so look to the matter it has caused me a great loss. I want my bag in a proper way and with all my things in and my loss too.

I recently travelled from goa to bangalore in flight number 6e 6323 on 23rd march 19 a glass bottle in my bag given in the checkin luggage was broken even though the bag hada fragile sticker on it
The bag was properly packed and it was broken because of the fault of the airlines so the airlines should bear the cost and provide me with a refund for the same

I had a flight today morning at 5:05 from bangalore to kolkata. I reached the check in point at 4:15 and asked the queue manager to let me go in on priority. He asked me my flight timings and asked me to come by the queue as it wont be an issue. When i reached the counter it was already 4:30 and they told that he check in has been closed for the flight. I had a small luggage with me which weighed around 9 kgs so i requested them if i can take it along with me and proceed for the security check in but the lady at the counter was not helpful she asked me to go to the counter and buy new tickets with extra price. Later they accommodated e in the next flight with extra charges of 1000 rs.
The next flight did not take off for atleast half an hour after their scheduled departure. The passangers were kept to suffocate in the flight with no ac with no support from the staff.
Pathetic services. I want my whole money to be refunded in this scenario.

Manager at the counter -
Mr. Surjeet - id no. 8439
Lady at counter -
Ms. Princi - id no - 12544
Queue manager - mr. Kranti - id no. 38750.

I was traveling from lko to sharjah. At lucknow airport the indigo staff stoped me and said you can't travel becz your passport is damage. The staff have lot of stories. When i asked to the emigration they do not have issue. Staff of indigo are not well trained. Atleast they should know there work and let emgiration do there work. Very poor service by staff. Please give full knowledge to staff of indigo. They are like kid.. For any details they are roaming here and there they do not have confidence.

My brother lost his luggage on the journey from lucknow to coimbatore.. It’s check in baggage and packed fragile.. Pnr no is gmlg9b.. We want our luggage back.. We both are defence persons and it’s happening second time.. First with my frnd also.. As the luggage contain liquor bottles and the packing was made by the indigo staffs only.. I’m having doubt of theft or irresponsiblity of the staffs.. Please help me

This is to inform you that my family of 05 planned travelling to hong kong for tourism purpose on 2nd april, 2019.

We have obtained the tourist visa or pre arrival registration (Par) for my kids, i have shared their approval copy to customer. [protected]@goindigo.in.

However for myself and other adults, the visa got unsuccessful. I have shared the online screenshot from the hong kong official government website to customer. [protected]@goindigo.in.
.

Please consider this case and help me out with a refund. The cancellation charges that indigo is charging me are very high and i am facing huge losses.

I am also flexible if indigo provides with an open ticket option and i can travel with them to some other destination.

Request your interference in this case and try to help a genuine traveler. My only request is to minimize the losses that i am facing because of cancellation due to visa rejection.

I have been in touch with indigo customer care for last 3 days, but no response till now. My travel date is on april 2nd and their is enough time for indigo to consider this genuine case and help a loyal customer.

Hi sir my name is g. Pallavi joshna i also paid money for the ground staff post in kurnool... I have paid 2500 for interview and now they are asking to pay 6500... I did not paid the money... But i paid 2500 sir... Please help me sir... Bank name - state bank of india
A/c name - mr. Yogesh chauhan
A/c number - [protected]
Ifsc code - sbin0011600
I paid money to this account sir...

Team,

I am writing this with great disappointment and to bring your knowledge the unwarranted trouble my family had to face while travelling with your airline from pune due to unprofessional behaviour of your staff.
My aunt and her son, who’d recently had a knee surgery, for which we’d asked for and been provided with wheel chair assistance, were denied boarding after the issue of boarding pass.
Instead of boarding a wheel chair bound passenger on priority, they were kept waiting at the boarding gate and once all others were on the plane, the airline staff denied boarding at the last moment.
My grievances are :
1) as per your website wheel chair assisted passengers are boarded first so why the digress from protocol?
2) the website also mentions that wheel chair assistance passengers are given requested seats. So when a wheel chair assistance passenger was flying with you why a front row seat was not available to be given to the passenger?
3) on what terms the passengers were denied boarding after the issue of boarding pass?
My family members were mistreated and mentally harassed by your staff members at the airport who were not helpful at all. My brother was in discomfort.
The lady at the desk was arrogant and unprofessional. She had the audacity to tell us that she had all the rights to deny the boarding.
Is that how a special assistance passenger be treated?
When requested to get us on another flight, we were given an option of a flight to delhi at late night. And asked to stay overnight at delhi airport and take the next morning flight to chandigarh.
My family then requested for a flight to delhi and arrange a cab to patiala.
Also a refund for the bangalore to chandigarh flight was requested.

The airline staff denied any transportation to be arranged which was an additional cost for us of 5000 inr by road from delhi to patiala.
We also had to pay the amount to the taxi that was booked from chandigarh airport to patiala, an additional cost of 2200 inr.
We have not been given any refund of the flights from pune to chandigarh also.
This is a case of customer harassment, and i want a strict action to be taken against the airline staff for their irresponsible dealings and misconduct.
I request an explanation for the above incident and also airfare refunds including the extra cab charges incurred.
We’ve been flying indigo for many years now and chose your airlines for their hassle free dealings and professionalism. However, this incident has left us with reservations for future travel with your airline.
I’m hoping this was a one off incident and my grievances will be addressed at the earliest.
I’m attaching the copies of the boarding passes and medical certificate certifying fitness to travel by air for your action please.

I had a flight from ranchi to pune via delhi on 25/01/2019. The flight number is 6e-398. I had to pay for excess baggage of 8000/- at ranchi airport on 25/01/2019. The employee present at the ranchi airport took my credit card and swiped it twice in two different pos machines and then claimed my card did not work and took 8000/- cash from me, but my card actually got swiped and i received two messages from my bank saying 2 times 8000/- has been deducted from my credit card. I told the same to the airport staff and also emailed the screenshot of the bank messages. The airport staff kundan singh told me that if the amount is deducted it will be credited back. So for the baggage of 8000/- i ended up paying 24000/-. Now indigo has refunded me only 8000/- after chasing up for 2 months. The other 8000/- is still with interglobe aviation/indigo. I have provided all the required details which indigo has asked me to provide, the transaction details, my credit card details etc, and have written multiple emails to them. But indigo has hired some highly incompetent employees who don't know how to do their job properly.
First of all, there is not one person who is dedicatedly working on a passenger's issue.
Secondly, they do not know how to read email, as they keep asking me for the same details again and again.
Also they close the ticket without resolving the issue.

Its been two months and it's been a nightmare to travel with indigo.

On 02.03.2019 i was having my flight 6e821/7155 with above mentioned pnr from surat to hyderabad & hyderabad to rajahmundry.
Because of some operational reasons flight was delayed by 1 hr 35 minutes, because of the delay in departing this flight. I thought that i can't catch my next flight from hyderabad, so for clarification i approached the reservation counter in surat airport & ask about whether i can catch my next flight which is scheduled to depart from rja at 15:20 hrs or not, please suggest whether to cancel this ticket or any other options available. Then i got the reply from her (I don't remember her name) that go & ask to the company from which you have booked the tickets (Jaha se ticket book kiye ho use jakar pucho-this is the reply from her).

In flights indigo ppls are telling that we are always committed for the customer satisfaction.

So as an india's top airline company this type of behavior doesn't look good. Worst experience with the indigo.in my future travel i will try to avoid indigo flights & recommend my friends & colleague not to prefer indigo.

Thanks & regards
Surendra pathe

I am really pissed of from my previous night journey from bhubaneswar to delhi and i am going to take action on twitter as i was charged rs 2400 for extra baggage for a flight ticket cost of rs 5000 that is totally not acceptable by frequent flyer.

The staff ms armita singh handling indigo counter at bhubaneswar was extremely unprofessional and didn't knew how to handle customer relation.

I want compensation for the same else i am posting the same in social media