IndiGo Complaints & Reviews

Respected indigo support teammates,

I have booked air tickets in indigo. I lost my boarding passes and i need to submit it in office. So i am trying to apply for travel certificate from indigo air lines (https://dbusinessapps.goindigo.in/TravelCertificate/homepage.aspx) and getting "error: please enter correct email address." error message. Hence, this complaint is about to provide travel certificates for below stated booking reference (Pnr).
I am trying to request for travel certificate but it is showing error: please enter correct email address. I tries many mail ids, but showing the same. Please provide me a travel certificate.

Booking reference numbers (Pnrs) - zi8uxa and wiushk
Valid email id: alpesh. V. [protected]@hotmail.com

Thanks and regards,
Alpesh patel

I have tried booking a ticket from amritsar to bengaluru for the flight 6e - 478, 22nd december from your mobile app. While the transaction had been successful and i have gotten the confirmation of the same form ccavenue, it apparently hasn't been processed and i didn't receive my ticket. A total of 4167 had been deducted from my account. Transaction reference number[protected]. I was told that i would shortly be getting my refund by...

My indigo flight pnr no. Is s9b3xb dated 26.11.2018 from goa to kolkata. Total 3 passengers. We came in goa airport at 10 pm for check in and found that our flight got cancelled and they have accommodate in a hopping flight via bangalore. We have not received any prior information about this cancellation through sms or phone call. While taking to their executive we came to know that they try to contact me but could not reach me. All through the day i received all official call and there was no disturbance at all. The hopping flight which we are accommodate will start at 2.10 am and will reach kolkata at 8.45am. Our connecting train ticket for tatanagar is at 6.20 am. Now we will not get this train and out total day important job got hold and we will incurring huge loss.
We request indigo to accommodate in another alternative flight so that we can reach kolkata on or before 6 am but they are reluctant and their arrogance indicate that we as a passenger don't any value for our time.
Since we are treated so bad and we are incurring so much loses so we request you to take proper action against indigo so that we get full compensation for our loss and also in future they give proper value for customer's time.

I booked indigo flight 2months prior, from chandigarh to bangalore
Today morning i got a message from indigo stating that flight got delayed 30min.
But i checked in 1 hour prior and i was waiting near gate till 3.50pm, i didn't get any notification. Then 3.59pm it shows flight departed.
I didn't get any coomunication even after security check in.
Now the customer care ppl not responding properly.

Due to these i lost tomorrow's appointment in the bangalore and i'm totally disturbed and my family is also worried because i'm single lady stuck in chandigarh.
Email-praveen. [protected]@gmail.com
Flight number:6e-593

I was travelling from kolkata to raipur on 24.11.2018.
Departure time was 5:35am. Pnr - rmnefr
I was detained at the security for 30 minutes due to which i reached the boarding gate at 5:25am. Still i was not allowed to board.
As a result, i missed an important meeting.
Moreover, i was made to purchase a new ticket with additional amount of rs. 5479/- for the next direct flight at 3:20 pm. I demand refund of this amount as it was the mismanagement of the airport authorities and the airlines.

Sir mere pas message aayi job ke regarding indigo se maine bat kiya bola gya online hiring chal hi h ground staff ke liye name us person ka yogesh tha usne online interview bhi kraya wha mujhe 2 question puche or introduction sb maine jbab diya fir unhone storekeeper ke liye select kiya mujhe or fir 1500 se charge managa maine diya fir kal hoke mere bas ek joining letter aayi fir card hostel fee or canteen ke liye mujhse 4500 liye fir next day fir ek letter aayi usme security money 7000 maine diya bt uske bad wo na phone uthaye na message ka jbab diye sir please help me

Hello sir/madam
My name is Maninder Singh Walia. I took Indigo flight no. 6E-274 /309 on 17 November 2018 from Chandigarh to Hyderabad and then Hyderabad to Goa. I am very disappointed because my luggage was badly damaged. I hope u will resolve my problem as soon as possible.
Regards
Maninder Singh Walia
Flight no 6E-274/309
Seat no 7A/7B

I purchased a delhi- lucknow ticket. As always, i decided to web check-in. To my horror i realized that i have to pay for any seat. That's is plain stupid on part of airline and irritating for me as a customer. I have already paid for a seat and should get atleast one free seat with my ticket. Why do i have to pay extra just because i want to do a web checkin? Infact, i am saving money for airlines by doing a web checkin. Checkin at the...

My regards to indigo,
I was selected for the post of cabin crew in the interview conducted in chennai. I was told by the hr that we would be getting joining date by a month. I completed my medicals and submitted all form and was given fit to fly status. It's been four months and more but i don't see any updates about the joining dates. Every month i get a mail asking to maintain my bmi. It's really disappointing that indigo which is known for its value of time are delaying the joining. But i see the airline recruiting again in chennai when the candidates recruited 4 months back are still at home jobless waiting for the joining date. I would atleast like to know the reason for delay.

I along with group was travelling to singapore via flight 6e 41 from kolkata on 23 nov 18..
The flight was scheduled at 5.50 am but till 2.30 am there was no display and no announcement of the flight.. Nevertheless at 2.50 am a person of indigo came and we took a sigh of relief. He said that the ißueing of boarding pass will start at 3am. So we calmly stood up waiting. But at 3.10am the concerned person said that we have to move to the other counter.. When we rushed over there he asked us to move to the other counter.. This was really irritating at 3.16 am in the morning..
Despite of so much mess we stood in a queue where the concerned person namedsubhashish asked us to stand.. But some people started making a different queue ahead o[censored]s and the boarding pass issuing started from thee. On objecting we were said that the queue started from here..

It's a shameful act that there was no customerdesk to help the pass ngers..
Highly disappointed..
Y thanks
Khuboo

My flight time was 4:40 hrs from indore airport. I reached the airport at 4:00 hrs. Since there was no one even in one of your counter i wasted my 5-6 minutes standing in the jet airline queue. And when i was known i went to one of your servants and asked to call anyone to let me checked in. When she came to me it took another 4-5 minutes. And when she came she started arguing that they cannot check me in since the rule is you should be there 45 mins prior to the departure.
"i got no call from your service that we are done with boarding". I had office on that day, and i couldn't board the flight. And trhen i was reaccommodate in a flight which charged me 1000 rs. Extra and was at 12:30 noon. When i was standing in queue he again told the check-in is done, when i told it is your service which was late, they confirmed and opened the check-in, made me checked-in and closed the check-in again. This time a was at the counter 30 mins prior to departure and i was checked in.

I have 3 questions to you:
1. Why there was no call from your service regarding check-in/boarding?
2. If you are so strict with your rules, why you checked me in 30 mins prior the departure in the second time because it was your fault?
3. It was an early morning flight, and there was no-one at your counters to serve the customers, what kind of service do you provide then?

I know gates get closed 25 mins prior i had only one baggage, withinn 40 mins they were really not able to board only one person?

Please reply.

My onward journey (Along with 4 of my family members), which i booked on 11th july, 2018 is for chennai - varanasi by two flights 6e 315 chennai - hyderabad and 6e 624 for hyderabad - varanasi. (The schedule departure date was 25th october, 2018). - booking reference no. Nl1f5r. I did the booking on the full hope that it is a direct flight with one stop namely at hyderabad airport.

My intention was to go to varanasi at the minimum possible time and hence i intend booking for the flight leaving chennai at 13.55 p. M reaching varanasi at 5.20 p. M.

I was never under the impression that i have mistakenly made the booking in the two flight numbers. Due to this, on reaching chennai airport on 25th, we all the passengers reported at the boarding gate at 11.30 a. M - 11.45 a. M. For the flight departing at 13.55 p. M.

On checking-in at the counter, we have been informed that our names (5 passengers) were not appearing in for the flight 6e 624.

After a brief discussion, i took the decision and we went to indigo booking counter and i have purchased the ticket at the current fare for all the two sectors for all the passengers on the date of travel namely 25th october, 2018

When i discussed with your customer care number, i have informed them that in the fresh ticket the cost collected includes current fare from hyderabad to varanasi as well, despite my full payment for both the sectors at the time of booking on july 11, 2018 which done 3 months before.

Now my sincere request was that indigo, on all fairness should as a policy deviation, try to refund the additional fare that it had collected second time (The full fare) on the date of travel and the same could sanctioned as refund and to be credited to my credit card account through which i have made both the payments namely on 11th july, being the date of booking and the second full payment on the date of travel.

The original booking was done and i have given my wife's mail id [protected]@gmail.com.

I would like to add that i working in a senior position in an organisation and we use indigo airlines for our domestic travel requirements. I myself a frequent flyer in indigo airlines on company's official work and my usual places are colombo, tuticorin, hyderabad, cochin and so on.

Hope, indigo will consider my request, as a special case and sanction the appropriate refund amount to my credit card account.
Regards.
L meenakshisundaram

On 19th nov 2018, indigo failed to bring my luggage all the way to raipur but instead misplaced it in hyderabad. I asked about delivery options but a staff with mobile number [protected] told me over the phone that there was no delivery option. On 22nd i went to collect the baggage at the airport paying from my pocket. He was very rude claiming that he told about delivery option which he clearly did not. I asked for a refund for my trip to the airport but he didn't even care. I regret choosing indigo and i will surely inform in my office not to book indigo anymore. I had great inconvenience for 5 days

I think indigo does not care for its passenger's time anymore. 'on time everytime' is just namesake. I had booked a ticket from delhi to bhubaneswar on 21st november 2018 at 8:55 am. I reached for checkin around 8:15 am for my 8:55 am flight and the staff did not allow me to board the flight. It is to mention that i had already completed web check-in few days ago. The indigo staff kept me standing till time was up and then i had no option but to buy another ticket for the next flight. The next flight was scheduled at 4 pm and i had to spend the whole day at the airport. I had come from rohini and there was no point going back and coming again.

To my dismay the flight at 4pm got delayed by more than half an hour for some unknown reason. It was scheduled to reach bhubaneswar at 6:05 pm but it actually reached around 6:45 pm. Is it alright if flight gets delayed, but when passenger gets delayed by few minutes you treat them so horribly?
Thanks indigo for wasting my money and my whole day. You just lost trust of a genuine customer today.

Regards,
Priyanka sahu

Yesterday i travelled from mumbai to kolkata in indigo flight 6e323. I reached kolkata around 14:45 hrs.
On arrival, my check in luggage was not on belt. I registered a missing complaint.
Initially they told me that it's a case of bag exchange and they have identified the person and his bag is with the airline.
The airline staff handed me a copy of the complaint and said that they will send my bag to my address as soon as they receive it.
Today around 12:00 pm, when i called them the executive replied me that shift is changed and thats why she is not aware of my case.
Again i narrated her my story and then after sometime she confirmed the case with other staffs.
So with shift change, case is forgotten. Now customer had to remind them. Is this professional approach by indigo airlines??? I doubt.
So far i have not received my luggage and without those warm clothes i am shivering in cold.
Indigo staff says they can only keep calling that person, can't do anything more.
I have waiting helplessly.

Sir, my name is deepak tomar and i travel from kochi to delhi on flight no. 6e 837 with ticket no. [protected] on 06 may 18.
Sir, due to my extra luggage i have to pay 5100 rupees but my mistake on your side i pay extra 5100 rupee, which also conform my manager present there and they promise me to revert back this money but still no money refunded to me, no confirmatory mail i received, kindly do something for it.
I am raising this complain 2nd time as i m naval personal and always involve in sailing so i m not able to recheck status frequently, kindly do something

I have traveled on indigo airlines with flight no 6e 961 & pnr xef7pp on 21/11/2018 from kolkata to mumbai. While check in i have submitted my bag in good condition. But while receiving the bag my baggage strip was damaged. Immediately i contact the baggage claim counter but the girl (Name: christine) denied to pay any charges for the damage done. Instead only noted down the pnr no. Same thing happened for a fellow passenger who traveled on the same flight was standing just behind me with a broken toy. After paying so much for a ticket customers receive damaged products. I traveled by spice jet, zet, go air, vistara also but still now i didn't come across such situation. If the baggage claim section is not paying the fine then what he hail they are doing by setting up such a counter???

Hello,
I am writing to put under the notice of indigo authorities, the agony a lot of people has to go through as a result of the poor baggage transfer service of the indigo airlines. I personally had to undergo the same agony while i was flying with indigo from delhi to colombo via madras with the pnr n86whb. It was a late night flight leaving delhi at 2:05 hrs and reaching colombo at 8:15 hrs. I was told at the delhi airport that i would get the baggage directly at the colombo airport on arrival but due to the poor service of indigo airlines i was put through the anguish of finding that my bags didn't arrive at my destination, which was totally uncalled for. I had to wait for an hour at the baggage belt and then another hour with the baggage services of the colombo airport only to discover that nobody had any idea about my luggage. This futile exercise was not only exhausting physically but mentally, as the flight was already arriving more than an hour late than the scheduled arrival time.

I appreciate the prompt response of the staff of colombo airport and indigo airlines for registering a complaint and investigating it. After about four hours i finally received some relevant information that my luggage was stranded at the chennai airport and would reach colombo in another two hours and that, i had to come to the airport to collect my luggage and hence another excruciating exercise started for me as i was staying in the heart of colombo city and had to travel around 82 kms to-and-fro from the airport just to collect my baggage. I had to spend 5000lkr (Lankan rupees) to travel to-and-fro from the airport which could have totally been avoided if the airlines was a little more responsible in the first place. This irresponsible behavior is unbecoming for a reputed firm as yours and as a frequent customer of your airlines i was totally disappointed by your service.

I, with my mother, fatema akter and brother, abdul ahad, was travelling to jaipur from dhaka.in transit, i missed flight from kolkata to jaipur. Flight time was 4.45 am and we were in the airport, boarding was done, security checking was done and we got the boarding card also. As my mother is an old person, she needed to went to wash room after security checking, and when we reached to the flight gate, your people told that it is not possible as we are late. Mentionable that there was no announcement. After that your counter asked 51, 000 rupees for travelling to kolkata to jaipur. We requested several times, but your people refused and one of them shown ignorance to us. They said "indigo shamay se pabandh hai." and we made the mistake. Later on we traveled by jet airways from kolkata to jaipur, fare was about 35, 000 rupees. At the time of return from kolkata to dhaka, your flight was late about 1hr 50 mins, scheduled time 4.10 pm, flight started at 6.00 pm. Cause of that, there was a loss of my business in bangladesh. Now, i need refund with penalty for that loss. It is related with your reputation with wording. Waiting for your positive response.

Me my husband and my 1 year baby missed the morning 4:40 flight and reached at afternoon 4:40 which i accept as my mistake when i reached the counter Ms. Gauravi from Indore attended us who was later seen at baggage counter gave us incomplete information leading to booking of flight at 7 pm with an additional cost of 17, 500 where at the same time 6 people with the same tragedy where booked just at an additional cost of Rs. 1000/- when i over heard this from the crowd and raised my voice then the indigo team took me for a ride misbehaved with me and refused and render the same service of 1, 000/- to me wherein they also reversed the money of the person whom they were booking the flight at an additional cost of 1, 000/ means literally the reversed the swipe amount and said him that he overlooked the flight time which is an absolute nonsense. and the same person was booked the ticket after i left the counter which is very unprofessional

I feel Mr. Kushal from Indore should know the meaning of equality and how to behave with clients he just reversed the swipe amount to make the crowd silent and said will help me with the same service and asked me to come later and then again later he said he cannot do anything and asked home to swipe the payment else we will miss the 7pm flight.

So i had to pay again 17, 500/- where my previously paid 17, 500 is still not received as on 21.11.2018 for which i had to call Indigo team like 10 time where after spending 20 mins. they say it is done /will be done /we have done check with your bank . attached is my bank statement .

Secondly till today everybody is lying that those 6 people whom they have booked the tickets at extra 1, 000/ was of different timing and not 4:40 hence again i asked the person for his ticket and attached is the proof.

understanding i have a baby still no body behaved in the professional manner.

Please charge me also the same 1000 and refund the extra money charged from me.

Thanks
Sandhya
[protected]