IndiGo Complaints & Reviews

Hi,
My check-in luggages has been missed while travelling from bangalore to bagdogra today. It contains all my basic clothes money laptop and documents. Plz help it's v urgent and i m not getting any proper response from your customer support. Every time i call them i get a response from them that they will check and let us know the status in 1 hour but i never receive a call from them. Till now they are not able to track where my luggages are. Is this the service and support u provide to your customer. I need my luggages immediately as i have all my important documents and office laptop in it which i need from monday for my office work. If you guys are not responding i will take a legal action against you as this is highly frustrating for me and i swear i will never ever use it services.
My pnr no is yyuzsrl.
Hope to get a reply from you asap.

On 3rd november 2018, indigo flight 6e7189 from chennai to calicut was cancelled without informing me. Myself pnr jf75jj reached airport on time after checking out from hotel carrying bags. When check in counter staff reported flight is been cancelled, i enquired duty manager why i was not intimated. Also asked him where do i go with my bags. Their behavior was rude instead of apologizing. Also found many passengers of the same flight in the same condition. I requested for next earliest flight and a place to stay. They somehow arranged flight for next day morning, but didn’t give any assistance in getting a place to stay. They didn’t give any assistance in getting into airport lounge as well. Was forced to spend the whole night in airport lobby with my bags... Also noticed a lady staff misbehaving to a girl passenger of the same flight, who was worried what to do when she heard flight is cancelled...
A simple email or sms or a phone call about flight update would have saved us, passengers, from such a trouble. Please stop treating passengers like animals..
I’m sure you won’t be bothered to take any action against this, but the day is not far away when people are going to stop using this airline.

Hi,
I traveled from indigo flight on 28/10/2018 through flight 6e2839. My pnr is oihfma. I had only one hand bag and one laptop bag. I was carrying it as handbag. While entering the flight crew told me that flight is overloaded so put that bag as check in bag. I gave my bag to him. While unpacking i found someone has pulled one small bag from handbag. I have complaint earlier also but got reply saying that they found nothing.

If i don't hear back i need to take some legal way. I got mail saying that they have cctv camera everywhere but isn't obvious that staff who took this also knows how to take it out so that no one knows. I am not first time flyer, you can check my history of flying. I never complaint.
Bag which i lost contained:-
Watch - 4k
Make up kit - 4k'
Jewellery - 1k

I have been informed by the customer care that the flight ticket (Pnr oj6e6k) can be cancelled by the customer before 24 hours otherwise the said amount will also not be given. After listening to it i cancelled the ticket exactly before 24 hours. Afternoon 3pm i have received that flight has been cancelled. Just imagine. I wanted the full refund as flight has not flown at all. But they are refusing to give me the full refund. Do the needful at the earliest.

Myself sh. Narayan gupta (Pnr # xgdqvj) & my families' 2 other members were proposed to catch your indigo flight # 6e 1858 scheduled at 16:10 hrs on 31st october'2018 from kolkata to dhaka.

I reached airport at 15:20 hrs & approached to indigo counter to have our boarding passes.

But, it was the most astonishing & embarrassing as well to see that there was not even a single indigo personnel at nsc bose int. Airport, kolkata to check-in for us.

As a result, we all could not boarded on flight on 31st october.

After waiting for more than 1 hr, a person appeared in indigo counter.

I detailed him all & he arranged to board us all on 1st november'18 subject to pay extra charge of rs.1000/- each.

However, there is no complaint about your flight on 1st nov. We all landed at dhaka airport safely.

Many of my kiths & kins advised me to travel through indigo airlines. Accordingly, i booked through you.

Do you think my first ever experience with indigo will permit me to book & travel with you in future?

Please check at relevant airport, rectify these nuisance & provide valued services to customers.

Screw you #indigoairlines. Flight no - 6e - 822- bangalore to ranchi. First a flight gets rescheduled from 7 am yo 5:35 am. I reached at 4:53 am and they do not allow saying i am late by 5 minutes. Then the flight gets delayed to 6:05 am but the checkin staff still dont let me board the flight by rudely lying to me that its a false message and call from indigo and the flight is not delayed whereas the customer care confirms that the flight is actually delayed. What a bloody joke! Never travelling in indigo again!! Check in manager: deepak. Bangalore airport

This is regarding the boarding pass counter today. (01/11/18)
I was traveling to Hyderabad from Chennai .
There were heavy rains outing so I got bit late for the flight. But somehow managed before designated timing.
The guy at who was as customer support executive was right at gate but he was on call with someone.
I tried printing boarding pass from gate number 1 but the machines were unable to print . I reported the same to that guy but he was showing no interest in what I was saying to him .
The shock was I told him that please check the machines and his reply was thats not my job to check.
I myself belong this hospitality industry and I know how to deal with customers when they come at your property or organisation . This is not how they should deal. Please look upon this. Thanks and regards Abhimanyu Joshi .
Traveling from Chennai to Hyderabad Flight number : 6E;343 . 22:30 from Chennai.
I am looking forward to receive mail regarding the same if you guys can.
email id :- [protected]@gmail.com .

Indigo airlines — inhuman treatment to a sr. Citizen and a minor

1 review
Ma madhushree banerjee mukherjee on nov 1, 2018 mark as resolved

We have been an old satisfied customer of indigo airlines since past 7 years. I've never faced any problem before but the scenario which occured on 30th october 2018 was so disheartening that i was bound to withdraw my best wishes from your organisation.
My mother-in law who is 72 years old and ailing with arthritis accompanied by my son a minor of 12 year were trying hard to find a helper or an assistance in the whole airport who could guide them to do the needful on 30th october when they were ready to catch their flight to kolkata from pune : flight no. 6e 523, booking reference zfjmnj.
Early morning they were trying their level best to lift the heavy baggages for the luggage check-in where no one gave a helping hand rather my child proved that he is capable of doing it without any "adult" help, they were walking towards the counter to collect their boarding pass when people from behind overtook them and by the time they reached the counter they claimed that the counter was closed. Not a single time in that half an hour did i (From outside the airport door) or any other passenger hear any of the indigo personnels calling out for the last call to collect the boarding pass. This is so shameful that personnel or rather gentlemen who were at the counter had the audacity to refuse and not help out to us. The behaviour was so rude that they simply denied any help or assistance rather just shoved us away. A company wanting to earn profits and not at all for customer relationship should feel ashamed and sorry for such an ungracious behaviour. The personnel not only ill-treated my 12 year old boy but also my mother in law who has the right to get respect from every person in this world. You owe us an apology and a proper explanation in written form.

We have been an old satisfied customer of indigo airlines since past 7 years. I've never faced any problem before but the scenario which occured on 30th october 2018 was so disheartening that i was bound to withdraw my best wishes from your organisation.
My mother-in law who is 72 years old and ailing with arthritis accompanied by my son a minor of 12 year were trying hard to find a helper or an assistance in the whole airport who could guide them to do the needful on 30th october when they were ready to catch their flight to kolkata from pune : flight no. 6e 523, booking reference zfjmnj.
Early morning they were trying their level best to lift the heavy baggages for the luggage check-in where no one gave a helping hand rather my child proved that he is capable of doing it without any "adult" help, they were walking towards the counter to collect their boarding pass when people from behind overtook them and by the time they reached the counter they claimed that the counter was closed. Not a single time in that half an hour did i (From outside the airport door) or any other passenger hear any of the indigo personnels calling out for the last call to collect the boarding pass. This is so shameful that personnel or rather gentlemen who were at the counter had the audacity to refuse and not help out to us. The behaviour was so rude that they simply denied any help or assistance rather just shoved us away. A company wanting to earn profits and not at all for customer relationship should feel ashamed and sorry for such an ungracious behaviour. The personnel not only ill-treated my 12 year old boy but also my mother in law who has the right to get respect from every person in this world. You owe us an apology and a proper explanation in written form.

Hi there,

I have serious compalint regarding indigo staff at boarding pass counter on pune airport. Those are three guys (Mathew, sneha and sourabh)
Today i had a flight on early morning from pune to jammu via delhi. I was flying with my wife and my baby. I have 2 pnr no. S one is of my wife and other is my self.

Pnr: syh27v
Pnr: ueveyz

I carried luggage of 15kg for check-in and my wife also also carried 15 kg for check-in.

My wife had 2 hand bags one is for infant which was 6 kg and other for herself 5.5kg and one laptop bag and airlines allow 7kg extra hand baggae if travelling with infant.

Myself also carried one hand bag which was 4.5 kg and one laptop bag.

But these guys charge us for laptop bags wife and my laptop total they charge 2800/- from us

They are not allowing us to carry two bags they only allow us one bag and was saying laptop is extra bag and we have to pay for it otherwise we have to amke corporate booking.

After this incidence i confirm from customer care and they confirmed me we can carry 7kg hand bag with one laptop bag. I also had same thing.

Take it on serious note.
I am very frequently flier and i know the rules this was not my first travel.

That time i didn't have any other options to pay only even the crowd was gathered there and your staff member saying they are doing wrong.

My kid was crying for 30mins and they torture us for 45 mins and they aren't release us. I could take other steps also but i was with my family, so i given them amount.

I want please consider it as serious complaint and i am ready to pay any changes you have

You can contact me on my mobile no. Also.
[protected]

Being a regular indigo flyer and coming from bengaluru to calcutta in the 6e-433 today, i was under the impression that bags are used to carry things kept carefully inside. But the service my bag went through totally proved me wrong. I understand trays are cool to look at or carry fancy things and my bag was once fancy till i got it torn today, all thanks to the service provided. Now i get it that my bag was getting old and i was about to get a new one soon, but paying a large amount of money for the flight to get my bag torn in return is as good as hiring a hitman to assasinate someone but get myself arrested for drug dealing. Humour left aside, this is just disappointing to experience this.

I get a very bloody service from kempegowda internationl airpot indgonairlime staff on 31st october 2018 what a bloody rervation counter staff airline staff in kempegowda internationl airpot indgonairlime staff world most ware staff in air line sector no any response lites only cheating poor people better go to beg in street and make money is good for this kind of staff they want a little responsblities for taking money and cheating bloody bloody staff indgonairlime. Airlines in 31st october 2018 i get very very very bad experience from. This bloody staff

I got a mail from the id "resume. Submits. [protected]@airport-selection.in". It included a google form send by
Mr. Amit kumar
Chief talent office & sr. Vp-hr
Corporate office - indigo airways, phase 11, cargo complex, chennai international airport, meenambakkam, chennai, tamil nadu 600027
I uploaded the resume. The very next day i got an interview call letter from the mail id "hr. [protected]@goindigoairlines. Info". Whether it belongs to indigo hr dept?
They asked me to pay rs 900 through paytm. Is this genuine or fake
Job title 07187707a
Indigo airlines batch code - iga18/7909

Is this recruitment genuine or fake

Hi today i was suppose to travel to my hometown, have booked my tickets 3 months prior and had planned everything. my TICKET No was OY6SSY [INDIGO 6E-341], FLight was on 31st OCT 2018 at 21:40 PM, but it got preponed to 12:00 PM, 31st OCT 2018, but i didn't get any mail/or call, so wasn't knowing about these changes, When i reached airport they denied boarding stating that flight No/Timings was changed and the flight has already departed i called INDIGO customer care they told flight was changed and was intimated to HAPPY EASYGO then i called HAPPY EASY GO customer care they told it was airline responsibility to intimate the passenger, so now since you are complaining we will take 48 hours to verify this, but if you want to go now you should do a fresh booking. Now i have to pay thrice the price of the original amount with which i had booked and now i don't have money to book so finally i'm helpless.. now what shall i do???

I've got a mail regarding work at indigo in rgia, hyderabad. I've gone through a telephonic interview and then they asked my certificates for verification. Now, they said there's a face to face interview at the airport soon and they'll send me the offer letter. The telephonic conversation seems to be a genuine one and the interview over the phone was totally professional. But i still have a doubt if it is an original source or something fake source. Is this a reliable service? Or just a fraud company?

Sir when i book indigo flight ticket from delhi to bagdogra on 8th october. I give my wrong email id as [protected]@gmail.com inadvertently. Sir my correct email id is [protected]@gmail.com. pls change my email id so i can get travel certificate for ltc claim.
PNR No. JM7NQR
Passenger details
1 Devendra kumar
2 Tanu
3 Devansh Chauhan
Email id :- [protected]@gmail.com

I have received call regarding air ticketing officer job recruitment.. They asked for money 2500 rupees to register into online test. Later, they told that i am qualified and asked me to pay 6200 rupees to process for certificate verification by indigo airlines. I denied to pay 6200 and they told me that the 2500 which had paid by me will not be returned back.
Their names are vivek sigh and kavya shree
Mobile number is [protected]
Their mail id:hr. [protected]@outlook.com
No one should trust this type of fraudulent prople

Hello my sunny pande an regular travelling customer from indigo airlines this is to inform u that on 19th of september 2018
There i was deported an send back to india (Kolkata) but there an indigo manager i don't know the name exactly he change me s$242
He told that it's an service change but i want to know that my return ticket was manage and transfer my return to 20 of september as i was having returned ticket i hope that my query to be listened by the indigo airlines i have provided documents below for more details

Thank you

Your hopefully
Sunny pande

I had to board an indigo flight 6e-2808 for 30th oct 6.55pm which i was unnecessaryly blocked from boarding providing the reason that i reached on the 23rd minute. I have multiple times seen boarding starting even after 20th minute of flights scheduled time. We were told to leave the airport and book another flight. This is unacceptable and i want an answer to this. Attaching picture where boarding is starting before ten mins of flight time.

29/10/2018 i had a flight from raipur to agartala pnr no of the same is vy38jl.in kolkata airport gate no 18 there was a lady crew who was in duty for check in. She was resist me to enter in the flight as i was 1 mint late. Actually boarding time was 12:25 & deposit time is 01:10 pm. I came on 12:56 & requested her to let me enter as d flight was standing. The line & arobridgw is still open. Firatly i want to say that i am aregular flyer of indigo, the same can be checked by your side by using my email i'd & my phone no [protected] & [protected]. I was requesting her to let me enter but d moment she saw me she told me that paper work is done i can not allow you to proceed, but she entered the clsing time 12:55 in front of me by seeing & while arguing with me, i requested her several times, even there was no announcement no call from indigo site while saying so she was telling that it is a silent airport, & we r not bound to call u. She was so arrogant & it was emergency for me to reach at agartala [censored]rgent office work. As a regular flyer of indigo i never expected this, for which i have expensed 13000, just because this indigo staff, who is defaming the brand name of indigo. Neither me nor my family & freinds will fly to indigo from now onwards just because of your staffs misbehaviour. Evwn one of my friend asked the airhostess to that i have reached at gate n i will be boarded. Airhostess kept the door open for next 7 mint. But that cabin crew staff resist me.