IndiGo Complaints & Reviews

I bought a tkt online dehradun to delhi for my daughter on indigo. While buying clicked 'student' in the options. After chosing date and time of the flt, the screen showed me the msg that said that the traveller needs to carry an id. I clicked ok. But my daughter was charged rs.800 for over weight in dehradun. Why was she charged??

Regards

Sudhanshu sharan

Flight delayed 40 minutes for departure
6e-2162
No proper apologize
No information
11 dec 2018 night flight 6e 2162 our flight indigi air lines got delayed 40 minutes
Without any information
Suddenly gate number also changed from gate now to 31

This ridiculous
And airlines least another about passenger timing
I need proper explanation
And compensation.

Dear sir/ madam,
I was traveling yesterday from chennai to pune as per details below
Date - 10.12.18
Pnr - nmb5ue
Seat no-3 b
Flight - 6e 385
On arrival at pune at midnight (Morning of 11.12.18) i found my luggage /bag trolley broken and support of other bag also broken.
Went to your base office at airport and met one ms, raveena and gave complaint. She, took pictures and advised me to write to you.
Kindly arrange for repair at earliest under information
Regards
Satish srikantiah
[protected]
)

Flight no. 6E 432, delhi to ahmedabad. I had cpml as a part of my special services. The air hostess did not bother to ask me about food and beverage nor did she bother to give me food for which i had already paid. This is really disappointing. The flight attendants were sloppy skipping an entire row regarding food services. Please take a not of this and resolve this matter shortly.

This is regarding our bad experience of indigo airline.
We booked our flight from delhi to bangalore with booking number [protected] (Dated 03rd dec. To 8th dec.2018). While coming back from bangalore to delhi (Flight 6e-2135) they rebooked it and we (Four o[censored]s) had no clue about this time change.
Our returning time was 1:30pm to 4:10pm but they rebooked it for way to early which was 6am. We were told about this change when we reached at boarding check in gate. On our objection on this change they simply cover themselves by saying they sent text and that’s all they are require to do. Out of 4, two o[censored]s were sick, still they gave us long waiting, without any complimentary refreshment, on top of that gave us connective flight from bangalore-hyderabad to delhi.
How irresponsible they behaved with us. No sense of responsibility.
If we cancelled flight, we get this penalty charge and we are bound to use all way to contact airline to inform them, but why indigo doesn’t abide by their own rule.
Changing flight without proper reason is unethical. Indigo said due to winter they had to change our flight. Then how come there is another flight were taking off on same time?
Why indigo forget to consider consumer availability before going ahead in re booking our flight 7 hours early? Do they think according to their changes consumer will adjust their plans and work?
With these all indigo doesn’t feel shame on arguing with their hurting customer who are subjected to their force changed in flight time. With so much pride they offer refund instead of apologies.
Not only that they carelessness people when it comes to manage luggage too. You can see in picture my suitcase is fully broken.

On[protected] at 10:54 am i received a message for an interview. He has sent me the link, i opened it & a pdf file starts to download. I have read it & thought that i must apply for it. On that day it was last day to apply but on
That day[protected] i sent an email regarding request to give a chance to me to deposit refundable security amount on next day. Immediately he responded to my email sent mentioning "we have considered your profle &you are in the 6th batch. Please call our recruiting manager to complete the registration formalities between 9:30 am to 4:00 pm" (I have atteched the screenshots of it for proof purpose). On next day morning that is on[protected] i called him through my mobile to him on the mobile number he has mentioned in the interview letter (Mr. Alok saxena contact:+91-[protected]). I trusted the interview letter by looking at its "authorized" logo at right side bottom of the page. Later on the same day i forwarded the interview pdf to my father asking for his opinion on it, the time by which i forwarded to him was 11:56 am. He said to go ahead for it thinking that it is a good company. I called him (Alok saxena) again & asked him that how to make the payment first before when i called him, he said that you can make the payment by any mode (Paytm, googlepay etc) & i also asked him whether this security amount of rs.9800 will me returned on interview date[protected] or it will take time. He said that it will be returned surely. Later i asked by what mode u will refund me then he said that you can take through any mode of money that is by cash, paytm, googlepay etc. I aked him (Alok saxena) that how to pay, the time was around 1pm & 2 pm. He (Alok saxena) said me to go near s. B. I (State bank of india) &deposit the security amount of rs.9800. I went to s. B. I bank, mancherial branch & called him (Alok saxena) for account details, he gave me the accont number [protected], account name he said correctly as mr. Jeetu thakur & it was correct as it displayed on the swiping machine. Later he asked me to take the photo of the slip & whatsapp to him. I did fund transfer by my mother's s. B. I debit card as there was not enough in my account. My mother name is usha kiran & her s. B. I account number is [protected]. After again i called him & i asked for the further procedure he said me to send mine scanned documents to him to his email ([protected]@hrgoindigo.in), the mentioned documents were 1. Bank payment screenshot or slip 2. One passport size photo 3. Updated resume 4. Id proof. I have sent him my aadhaar card (Front and back), pan card (Front & back), passport size photo of mine & bank payment slip (All the documents were sent after scanning by camscanner). Later on[protected] he calls me & asks me to send back the application form that he has sent me on my email (Shubham. [protected]@gmail.com) afer filling it. I opened my email & checked for it & i found it.in that email it was mentioned that "your security amount & application form has submitted successfully" & some other things were mentioned (I have attached the screenshots of it below). I sent him the application back to him by filling my all the details along with my resume on[protected]. Later i got a doubt that the procedure is strange & i called to indigo (+91 (0) [protected]) which was an official website of indigo airlines. They said that they don't have any name of that person (Alok saxena) & they said that the person who is calling you is a fraud person, don't trust him & immediately complaint to police. Then i realised the the person is fraud & he will not refund my money back. On the next day i was feeling very nervous & i was in very much tensed. I went to police station on[protected], evening to file a complaint, i said the whole story to the policeman briefly. He said that they were very busy as they have election duty on[protected] & asked me to come on monday between 11:00 am to 1:00 pm. I have attached all the proofs in the form of screenshots & all of them are 100% correct as per my knowledge & confidential proofs, kindly look after it & please help me. Please help me in getting my money back, i am in very urgent need of it. Thanking you - shubham kumar.

Hi, my original booking for indigo was in flight 6e2489 which was supposed to arrive delhi at 07;30 hours. So my family will get enough time to transfer to international airport to travel to london by vs301 flight. But due the rescheduling of flight from bhubaneswar to delhi to 09:30 hrs, the arrival time at delhi is around 12:30 hours. Therefore my family will definitely miss their international flight vs301 which is scheduled to depart at 14:00 hrs on 9th january. Therefore i had to prepone my travel to night journey.in this case my family will arrive at 04.00 hrs early morning and they need to take rest for the next flight. So i booked airport hotel for their rest as my wife will be travelling with my son who is just 6 years old.
Indigo airline should pay for my extra cost which i used to book hotel.

Dear sir,
I had travelled from bhubaneswar to chennai on 08th december, 2018 vide pnr no. Cyn73f and seat no. 6 c (Flight no. 6e 756) and reached chennai by 16.40 hrs.
I was using my mi power bank with c type cable to charge my mobile phone.

However i had missed my mi power bank & c type cable in the seat no. 6b & 6c.

It will be great, if i will get back the lost item.

Thanking you,
With best regards

R. Kishor kumar

Address :

No. 4/14, pachiyappas college hostel road
Opposite to padmini nursing home
Chetpet, chennai 600031, tamilnadu

Dear sir / madem. I sk singh serving in indian navy and presently in visakhapatnam. I book a flight for 21 feb from vizag to varanasi and returning on 28 feb from varanasi to vizag. Vide pnr dj593x i got a message that returning flight has been rescheduled from 1530 to 1730 hrs and i had to come to vizag any how by 1600 hrs on 28 feb since serving in defence. So my humble request to cancel my both tickets and refund my full amount so that i can manage for going and coming by other suitable convenience. I be inform accordingly regards

Booking no. Emt 53825395 there was no pnr at time of booking in the indigo airlines. After 11:00. I unable to contact you about the booking.
I firstly booked the air ticket for 2 dec 2018 but failed the payment when second time to try the booking it suddendly deduct the amount imediately. We contact the indigo customer care there was no pnr generate so i cannot helped you. When the pnr generate would to contact him. After the generate the pnr, i contact the indigo customer care, he answered you contact to cancel the booking before 2 hour. I said that i contact to second time but customer care unable to unable cancel the air ticket. I contact again physically presence in the indigo counter, she shows to unable the cancel the ticket.
I am try contact ccontinue the ease my trip but your sight is always busy.

Hello,

My journey was on 24th of november 2018 from lucknow to hyderabad by indigo, booking id was emt52003385 and pnr was "oh8ind". I had cancelled one ticket and the ticket number oh8ind/2/1 on the airport on the same day.

After cancellation i got new pnr number in the flight "6e 278"and booking reference was "qbgmsi" and i was asked i will get refund of rs. 1200/- approx in couple of days by internet banking mode.

But till date i did not receive that amount. Could you please check and let me know why i did not receive that amount.

Pnr no.-efsn6t name-mr. Somayya lingayya hiremath date-05/12/2018
Flight indigo 6e-416 from hydrabad to indore time-4:55
Ticket cancelled due to confusion of the timing of am and pm is not mentioned
I purchased fresh ticket of the same day and date of 5:10 pm paying the amount 2320 rupees, sir now i requested refund amount of the cancel ticket rupees 1949, kindly reply soon about the status of the refund to the below our email hiremath. [protected]@gmail.com

I have sent 89 reminders for the complaint raised by me for the financial loss of rs. 6000/- incurred by me due to irresponsible behavior of indigo employees. Till date no action is taken besides sending 89 reminders. This company is a mafia and is run by crooks and frauds who are only interested in looting money by unethical business practices, slapping and harassing passengers.

People who have had similar experience from indigo may respond so that legal action can be taken against indigo.

I have been a frequent flier with indigo for the sector surat to chennai on a round trip. I took 5 flight in a period of 1.5 month under which the cleanliness was one issue on indigo false assurance is being given. Also staff is marking passenger as an unruly, now indigo has stopped responding to mails as well. Expecting serious action over airline. Also need a explanation on what basis has staff marked the passenger as unruly.

I transported dead body of our company staff from chennai to kolkatta by indigo. David & co agencies done work, before start work itself they took charge of rs. 42, 000/- when we book the body that agency sarath kumar bargained 2000 must give for scanning purpose & cargo worker at last he took 800 rupees from me and given some money to trolley boys and kept rest with him.
I reported cargo booking staff there is no response.

So worried about these kind sinners, its better they beg and eat.

Yesterday my Brother had to board flight from Sharjah to Indore, But Due to Some Visa Issue he was stopped not to board the flight, the Ticket was under no Show, i called Indigo person they told Airport Tax Amount Will be refunded fully to you, Tax Amount Was Rs.2667/- but today no amount refunded to me, they are telling that full amount deducted under cancellation.
PNR No.BC97MC
booked by PAYTM APP.
DATE: 04.12.18

Sir, first call coming aug 18th 2017, sir your profile selected indigo airlines, send ur documents they tell, i am sending all documents, resume, photos, 12th marks list, i am paying 30000/-mr. Ayush mishra, no confirm my job, they call 7 mobile numvers used, nidhi singh main candidate sir, mob no [protected], [protected], [protected], [protected], [protected], [protected], [protected]. I am tried to calling 600 times more.. Nos all switched off, no job all mobile numbers are switched off, please solve my problem... Please please pls help me sir.. I am sending to all documents and phone numbers please take action immediately sir... My life spoiled sir, they matter don't know in my house,. I am sending account no. [protected], they received account number name :ayush mishra, a/c no. [protected], ifsc code:barb0bareil, bank of baroda..

Thanks®ards
Narasimha naidu
[protected]

I made a booking ref: ber8qz on 3rd dec-2018. The amount rs 54171 got deducted from icici bank through net banking, transaction id: [protected]. But i got an error while the payment was transferring bank to payment gateway bill desk.

I called the indigo customer care, they informed may the payment is not received and asked me to contact the bank.

The bank informed me that the payment was successful and asked me to contact the biller.

Kindly let me know, when will get the deducted amount and i am afraid not to make another booking.

I always have nice experience with all my travelling. Today i had to fly to siliguri for my 2days trip. I had chose my travel partner as indigo this time. I had my direct flight from bangalore to ixb at 5:10am and pnr is emdyxr with 6e 6443.
So you all know bangalore airport is far away from the city so i started early and reached airport at 1am. I have been to lounge and i have check that my flight status in internet was showing 25 minutes late and also in the lounge screen it's showing 5:35 departure. So i have put the alarm at 4:25 and 4:27am and slept. I woke up around 4:15 by myself and just been to washroom to be fresh and was going to have some food before leaving. Then at 4:44 i have got a call from indigo for the flight, i was shocked as they said the flight is at 5:10 only. I rushed and came to gate number 22 at 4:46 and indigo representative told me gate is closed and you can't board the flight.
So my points:
1) i was at the gate before 24 mins as per their time and they didn't let me in.
2) i would not have reported this as we all know we need report before 25 mins but how can you expect everyone to board at right time when you have updated everywhere that flight is delayed by 25 mins in internet and also in the list also you are showing it'll leave at 5:35 am. When they closed the gate then i checked and yes they have updated that timing as 5:10 in airport screens and 5:02 in internet.
3) after living up with indigo's fault i have to let go the flight and they told me to go to gate 12 and in the gate 12 they said go to gate 13. From 13 they said go to gate 29.in gate 29 they have given me a connecting rescheduled flight via kolkata which will reach ixb at 11:30am. Also they are not ready to accept their mistake of the timing they have shown in the screen and flight status. They charged me another 1000 rs bucks for the rescheduling. As another 9-10 customer like me had to pay for their mistake and according to them all o[censored]s were late and they hadn't done any mistake, so they given me boarding pass. Again i left the counter and proceed to gate 22 in which my connecting flight was going to leave.in gate 22 they told me go to gate 29 as i need to punch it with security. When i have gone to gate 29, she told me 'i haven't told you to leave but you left'. Nice customer satisfaction you are trying to gather indigo!! She told me to go to gate 2 again. Finally someone punch the security check and i boarded the flight which will delay my trip by 4 hours almost.

So this was my 1st missed flight in my life with the help of indigo's mismanaged system, wrong update about time, unhelpful attitude towards customer. I hope this was my last unpleasant trip with you indigo as i am never going to give another opportunity to waste my time and destroy my trip. Never been harrassed like this before what you have done today like "go here and there".
I want indigo to be penalized for this incident as they have no right to harrasse a customer and miscommunicate the timing in status board and internet.

I have attached my boarding pass screenshot. And it's 6:25 right now and i am still in the flight for kolkata which hasn't left bangalore yet, thogh the time was 6:10. No flight starts at correct time when you fly with indigo.

I lost my boarding pass. I need it urgently to claim my reimbursement for the travel fare. Kindly send it to [protected]@gmail.com. Details are as follows.
Passenger name -
1. Muralikrishna. La
2. Aswini. Ch
3. Sahaana. Mu
4. Samhitha. Mu

Airines pnr - o8k5sb
Journey from - hyderabad to kochi
Journey date - 10 october 2018
Request you to provide the same.