IndiGo Complaints & Reviews

Today call received that hiring for airline job at bhubaneswar. Is it tie up with any third party and also asking for deposite money.H.R Sir

Account Details,

Bank Name-Bank Of India

Holder Name-Vikash Kumar

A/C, No- [protected]

IFSC-Code-BKID0004924.

And also saying that they are calling from benguler and they have more office at mumbai and delhi.

I've travelling in indigo 6E 381 goa-hyd flight at 2:40 pm today(3rd Dec, 2018). I had my wallet filled with cash, debit cards and personal belongings, headphones in my check-in luggage. I got the luggage back after landing only to find out someone opened the bag and stole the belongings mentioned. It has obviously been done by either airport authorities or indigo employees and if they have to blame someone else for this act it would in turn prove their worst security for customer's belongings. I can't think of anything more unprofessional than this. We pay a full amount and board the flight being relieved of our worries of the luggage which supposedly is been taken care by the airlines. I believe for such a hideous act, even a full compensation does not suffice. Please provide me a solution to this before I could take any further action against it. This is so not acceptable to me.

R/sir/madam,
I was travelled fm bbs to atq in indigo airline flight no 6e 557 and 6e 894 on 28th nov 2018. When i arrived atq stn i found my luggage has been missed. Suddenly i reported belt no.2 staff and ludged a pic report. Sir, i recd my luggage on 30 nov 2018 without 02 nos pen drive. I again complained on pic report. Request take needful action. I hope a fruitful reply fm you as soon as possible. Regards

Hi, yesterday i received two messages from indigo in my phone, about a purported flight from kolkata to patna and then from patna to kolkata. I have not booked any of such tickets and neither has anybody booked the same for me. Please treat this as urgent and take necessary steps. The two messages received by me are as under:-

"indigo: dear 6e customer, your pnr is olpdqe - 6e 811, 30nov, ccu-pat[protected] hrs. Ensure power banks, portable mobile chargers, e-cigarettes are in your hand baggage only. To check flt status, click here http://I9f.in/eLSrb9V48i or download mobile app."

"indigo: dear 6e customer, your pnr is ngmc2q - 6e 342, 30nov, pat-ccu[protected] hrs. Ensure power banks, portable mobile chargers, e-cigarettes are in your hand baggage only. To check flt status, click here http://I9f.in/ACjhG0v48i or download mobile app."

Dear sir/ma'am,

This is with reference to my connecting flight from nagpur to hyderabad and from hyderabad to chennai on 12th november, 2018.
I had checked in for both the flights and had also obtained boarding pass for both the flights form the nagpur airport, i had no check in luggage, just a small backpack.

My flight was to depart at 7:30am in the morning and was supposed to reach hyderabad at 9:05am. However the flight go delayed in taking off from nagpur and further also got delayed in landing at hyderabad, i reached hyderabad only at 10am - which was very delayed. I got off the plane and ran to the staff and requested them to stop the next flight, they suggested to go to the transfer desk, the lady at the transfer desk was utterly clueless and inconsiderate - she did not pay heed to my requests even after multiple requests and told me the flight from hyderabad to chennai has departed and that she cannot help as she has no idea what to do and asked me to go to the reservation desk. I went to reservation and the lady at the reservation desk took a long time to understand my request and was again not very helpful and told me that the she can shift me to next flight at 2:40pm. The connecting flight left without the me without no prior intimation and information, even when i had the boarding pass in hand.

I went to the complaints desk and asked them to get me on the next earliest flight, but it was around 2:30pm only, i requested further to arrange and move me to a flight in different airline - but indigo staff was not able to do anything. At hyderabad airport, i spoke with gokul gn from customer services, he tried to help but the manager mr. Richard jobbard took around 45 mins to come and cater to my complaint. I requested to speak with the manager, mr. Taranjit singh, but he never came to my rescue. It was the most disappointing experience of my life, the services are the worst as the staff is not properly educated and trained.

I had a majorly important meeting at chennai at 2pm, there were international delegates who were part of the meeting in chennai and i had been with huge difficulty was able to get their dates and availability for the meeting. I missed to attend the meeting and had to come to mumbai directly. This incident has created a huge dent in my professional performance.

At no point did i get any call or message about delays caused nor was there anyone to help me make the connecting flight wait. Because of the worst services and utterly clueless staff of indigo i missed the flight as well as the meeting, which has caused me huge loss of reputation, loss of time and i have lost an edge to add a milestone in my work performance.

Indigo airlines in entitled to pay me compensation of inr 200, 000:
A) for the damages,
B) lost time,
C) opportunity loss,
D) inconvenience caused
E) loss of reputation.
F) the door to door cost incurred in the entire trip as the entire purpose of the meeting was defeated

Below are the travel details:

Passenger name sonam jambhulkar
Travel date 12th november, 2018
Travel locations nagpur to hyderabad (6e 7137) and hyderabad to chennai (6e 311)
Booking reference ddh23z
Numeric booking id [protected]
Booking agent ritco travel and tours pvt ltd
Incident place hyderabad airport
Person responsible mr. Taranjit singh (He was called, but he never attended my complaint and situation)

Kindly take this matter at utmost urgency.

Hi i am jomi, on 27th november 2018 i received a mail with a call letter from indigo regarding the interview process to be held in december at bangalore and mumbai airports. They asked to pay an amount of 9800 as a security deposit. This was for air tickets etc
After payment, they sent an application form with few details, i reverted back by filling it up. Next day i got a call telling 5 candidates has an opportunity of direct joining without interview and i am one among them. 35000 has be paid as a bond which will be refunded after 18 months. Can i please know what should be done? And how can i get my money back?

Sir,,
I took flight no. 6e 2591 from vadodara to delhi seat no.23 c at 7.30 am on 17 nov.2018 and my one vip suitcase was also in the same flight in cargo. When i collected my suitcase at delhi airport, the handle pf suitcase made of hard plastic for frequent movement to take it any where with its wheels was broken and was not in any position for further use. I am sure, that the handle was broken by throwing the the suitcase from cargo to ground of the airport while bringing the same to delhi airport where i saw it totally damaged. I incurred rs.300 on its repair with wastage of my time. This is shocking.. I am again to go vadodara by indigo flight on 29.11.2018 at 1.55 and still fear to send my suitcase in cargo. Kindly take suitable action against the person handling my vip suitcase mercelessely and refund the loss of rs.300/-.

Flight number 6e1783 from mumbai to malé on november 27th was delayed so much we didn’t make our ferry transport to the islands as planned. This was the last ferry of the day so we had to stay in malé for 1 night.
It was extremely annoying since our vacation was delayed and we had to book a hotel which is an extra charge. I’m complaining to get a refund to cover the extra hotel charge, transportation and the inconvenience of delaying our vacation. I’m applying for a 250$ refund for the inconvenience and the cost the flight delay has cost us
Regards julie

Yesterday (26th nov'18) there was a flight (6e2554) from srinagar to new delhi (Dept: 10:55) which got delayed to more than 5 hours and took off around 4:00 pm.

Flight details : srinagar to new delhi - 6e2554
Airline pnr : m6wbkm, pj94rn
Ticket no : m6wbkm, pj94rn

My parents (Suresh kotecha & hemangini kotecha) were traveling in that flight and till 5 30 we were unable to contact them because they were told to sit inside the flight until the technical difficulties were resolved.

They had a connecting flight from new delhi to gujarat at 5:55 which they were unable to board because of the delayed flight from srinagar. Then indigo employees initially said they will take care of the stay and flight for next day and suddenly after few minutes denied to give stay at new delhi.

First of all this is totally unacceptable for a flight to get delayed for more than 5 hrs. If any person has a connecting flight its your responsibility to take care of the situation. My father had to resume work today which got delayed and also had to suffer one day loss in salary. My mother had to face unacceptable behavior from indigo employees. We were unable to contact them and totally afraid of their situation.

We are never going to use indigo flights again for our journey. I want total refund of ticket including my father's one day salary. (Inr 20, 000)

This is bring to your attention to an accident which occurred onboard indigo flight number 6e 2841 from delhi to bhubaneswar on 26 nov, 2018 (Monday), purely due to negligence of indigo crew member

The crew member was "selling" piping hot coffee in a turbulent flight spilling the coffee on a passenger seated in aisle seat

The timing of the accident will be approximate 11:30pm-12 midnight, 30-40 minutes post take-off from delhi terminal 2 airport (Delayed from it's scheduled departure)

I was seated on seat number 26 c and was deep asleep when one of the crew member spilled piping hot coffee on my head leading to "burn" (Classified as first degree by indigo crew) on my head and face

Though i was attended by a crew member by washing with cold water and applying ointment, i had a severe headache and very high degree of burning sensation on my head through the flight
I even contracted cold as the flight did not have towels to dry hair after pouring cold water (Used tissues instead); very ill equipped to manage emergency

I will have to take specialist medical investigation in a leading hospital in bhubaneswar to rule out any internal damage on head due to this accident. This will need me to take time off from my working week and will have impact professionally

Apart from the bodily damage, my entire formal wear was coffee strained and will have to be discarded post this.

In addition, i went through a trauma as i was in deep asleep condition when this accident happened and woke up to realize a burning scalp and face

Through this note, i want to bring your attention such that indigo airlines bears responsibility for this accident and provide necessary compensation to cover for the losses incurred by me due to this accident, thanks to crew negligence

Respected indigo support teammates,

I have booked air tickets in indigo. I lost my boarding passes and i need to submit it in office. So i am trying to apply for travel certificate from indigo air lines (https://dbusinessapps.goindigo.in/TravelCertificate/homepage.aspx) and getting "error: please enter correct email address." error message. Hence, this complaint is about to provide travel certificates for below stated booking reference (Pnr).
I am trying to request for travel certificate but it is showing error: please enter correct email address. I tries many mail ids, but showing the same. Please provide me a travel certificate.

Booking reference numbers (Pnrs) - zi8uxa and wiushk
Valid email id: alpesh. V. [protected]@hotmail.com

Thanks and regards,
Alpesh patel

My indigo flight pnr no. Is s9b3xb dated 26.11.2018 from goa to kolkata. Total 3 passengers. We came in goa airport at 10 pm for check in and found that our flight got cancelled and they have accommodate in a hopping flight via bangalore. We have not received any prior information about this cancellation through sms or phone call. While taking to their executive we came to know that they try to contact me but could not reach me. All through the day i received all official call and there was no disturbance at all. The hopping flight which we are accommodate will start at 2.10 am and will reach kolkata at 8.45am. Our connecting train ticket for tatanagar is at 6.20 am. Now we will not get this train and out total day important job got hold and we will incurring huge loss.
We request indigo to accommodate in another alternative flight so that we can reach kolkata on or before 6 am but they are reluctant and their arrogance indicate that we as a passenger don't any value for our time.
Since we are treated so bad and we are incurring so much loses so we request you to take proper action against indigo so that we get full compensation for our loss and also in future they give proper value for customer's time.

I booked indigo flight 2months prior, from chandigarh to bangalore
Today morning i got a message from indigo stating that flight got delayed 30min.
But i checked in 1 hour prior and i was waiting near gate till 3.50pm, i didn't get any notification. Then 3.59pm it shows flight departed.
I didn't get any coomunication even after security check in.
Now the customer care ppl not responding properly.

Due to these i lost tomorrow's appointment in the bangalore and i'm totally disturbed and my family is also worried because i'm single lady stuck in chandigarh.
Email-praveen. [protected]@gmail.com
Flight number:6e-593

I was travelling from kolkata to raipur on 24.11.2018.
Departure time was 5:35am. Pnr - rmnefr
I was detained at the security for 30 minutes due to which i reached the boarding gate at 5:25am. Still i was not allowed to board.
As a result, i missed an important meeting.
Moreover, i was made to purchase a new ticket with additional amount of rs. 5479/- for the next direct flight at 3:20 pm. I demand refund of this amount as it was the mismanagement of the airport authorities and the airlines.

Sir mere pas message aayi job ke regarding indigo se maine bat kiya bola gya online hiring chal hi h ground staff ke liye name us person ka yogesh tha usne online interview bhi kraya wha mujhe 2 question puche or introduction sb maine jbab diya fir unhone storekeeper ke liye select kiya mujhe or fir 1500 se charge managa maine diya fir kal hoke mere bas ek joining letter aayi fir card hostel fee or canteen ke liye mujhse 4500 liye fir next day fir ek letter aayi usme security money 7000 maine diya bt uske bad wo na phone uthaye na message ka jbab diye sir please help me

Hello sir/madam
My name is Maninder Singh Walia. I took Indigo flight no. 6E-274 /309 on 17 November 2018 from Chandigarh to Hyderabad and then Hyderabad to Goa. I am very disappointed because my luggage was badly damaged. I hope u will resolve my problem as soon as possible.
Regards
Maninder Singh Walia
Flight no 6E-274/309
Seat no 7A/7B

My regards to indigo,
I was selected for the post of cabin crew in the interview conducted in chennai. I was told by the hr that we would be getting joining date by a month. I completed my medicals and submitted all form and was given fit to fly status. It's been four months and more but i don't see any updates about the joining dates. Every month i get a mail asking to maintain my bmi. It's really disappointing that indigo which is known for its value of time are delaying the joining. But i see the airline recruiting again in chennai when the candidates recruited 4 months back are still at home jobless waiting for the joining date. I would atleast like to know the reason for delay.

I along with group was travelling to singapore via flight 6e 41 from kolkata on 23 nov 18..
The flight was scheduled at 5.50 am but till 2.30 am there was no display and no announcement of the flight.. Nevertheless at 2.50 am a person of indigo came and we took a sigh of relief. He said that the ißueing of boarding pass will start at 3am. So we calmly stood up waiting. But at 3.10am the concerned person said that we have to move to the other counter.. When we rushed over there he asked us to move to the other counter.. This was really irritating at 3.16 am in the morning..
Despite of so much mess we stood in a queue where the concerned person namedsubhashish asked us to stand.. But some people started making a different queue ahead o[censored]s and the boarding pass issuing started from thee. On objecting we were said that the queue started from here..

It's a shameful act that there was no customerdesk to help the pass ngers..
Highly disappointed..
Y thanks
Khuboo

My flight time was 4:40 hrs from indore airport. I reached the airport at 4:00 hrs. Since there was no one even in one of your counter i wasted my 5-6 minutes standing in the jet airline queue. And when i was known i went to one of your servants and asked to call anyone to let me checked in. When she came to me it took another 4-5 minutes. And when she came she started arguing that they cannot check me in since the rule is you should be there 45 mins prior to the departure.
"i got no call from your service that we are done with boarding". I had office on that day, and i couldn't board the flight. And trhen i was reaccommodate in a flight which charged me 1000 rs. Extra and was at 12:30 noon. When i was standing in queue he again told the check-in is done, when i told it is your service which was late, they confirmed and opened the check-in, made me checked-in and closed the check-in again. This time a was at the counter 30 mins prior to departure and i was checked in.

I have 3 questions to you:
1. Why there was no call from your service regarding check-in/boarding?
2. If you are so strict with your rules, why you checked me in 30 mins prior the departure in the second time because it was your fault?
3. It was an early morning flight, and there was no-one at your counters to serve the customers, what kind of service do you provide then?

I know gates get closed 25 mins prior i had only one baggage, withinn 40 mins they were really not able to board only one person?

Please reply.

My onward journey (Along with 4 of my family members), which i booked on 11th july, 2018 is for chennai - varanasi by two flights 6e 315 chennai - hyderabad and 6e 624 for hyderabad - varanasi. (The schedule departure date was 25th october, 2018). - booking reference no. Nl1f5r. I did the booking on the full hope that it is a direct flight with one stop namely at hyderabad airport.

My intention was to go to varanasi at the minimum possible time and hence i intend booking for the flight leaving chennai at 13.55 p. M reaching varanasi at 5.20 p. M.

I was never under the impression that i have mistakenly made the booking in the two flight numbers. Due to this, on reaching chennai airport on 25th, we all the passengers reported at the boarding gate at 11.30 a. M - 11.45 a. M. For the flight departing at 13.55 p. M.

On checking-in at the counter, we have been informed that our names (5 passengers) were not appearing in for the flight 6e 624.

After a brief discussion, i took the decision and we went to indigo booking counter and i have purchased the ticket at the current fare for all the two sectors for all the passengers on the date of travel namely 25th october, 2018

When i discussed with your customer care number, i have informed them that in the fresh ticket the cost collected includes current fare from hyderabad to varanasi as well, despite my full payment for both the sectors at the time of booking on july 11, 2018 which done 3 months before.

Now my sincere request was that indigo, on all fairness should as a policy deviation, try to refund the additional fare that it had collected second time (The full fare) on the date of travel and the same could sanctioned as refund and to be credited to my credit card account through which i have made both the payments namely on 11th july, being the date of booking and the second full payment on the date of travel.

The original booking was done and i have given my wife's mail id [protected]@gmail.com.

I would like to add that i working in a senior position in an organisation and we use indigo airlines for our domestic travel requirements. I myself a frequent flyer in indigo airlines on company's official work and my usual places are colombo, tuticorin, hyderabad, cochin and so on.

Hope, indigo will consider my request, as a special case and sanction the appropriate refund amount to my credit card account.
Regards.
L meenakshisundaram