IndiGo Complaints & Reviews

Name-pranjal sakhala
Tickets cancelled-n6edlfgwh and n6ejff3pz
Full description - i booked my air tickets via goibibo and had to cancel because it was via ahemdabad for return and i didn't want it and first was over the permissible visa dates. So i request you to refund me the deducted money since it was cancelled immediately. Rs - 11775, 11400 was reduced from my account and it's not a small amount to me. Please help with this issue. Awaiting your response.
Date of incident - 28 jan 2019.

Sir i am homanath dhungana last week 22jan i book tickets of airline pnr sd8l4c ticket number sd8l4c/l/l from blr to ghy 7.30am that day flight was delayed and we land in ghy airport 4pm when i come out inot my tolley bag this bag containing luggage of 20thouand and some electronic itme pressures cooker mixcy induction ect i complain in guwhati airport and indigo costmoer care they said 48 hours it may be come till today 29 january after a week they had not responded any call and messages

Please teach them good manners and how to treat customers. They don't even know the baggage size which is fittable in carry on. They are displeasing us when entering the airport reception till the baggage check in over. They don't have courtesy even if we carrying infant and luggage with us. Very disappointed approach. We will not recommend your flight services to any of our friends and we are not interested to continue our journey with you if you continue the same. Please take necessary action and revert back to me.

My son traveled by 6e 619with connecting flight 6e 719 from hyderabad to ahmedabad. He was to land at 1725h. He has now landed at 2230. The entire schedule of your flight has been misleading to the customers who booked in advance. Your promise of indigo always in time is untrustworthy. Due to the inconvenience caused now i’ll pay more than the ticket for the stay at ahmedabad. Further spoilt his early morning commitments.

We took a flight # 6e-1206 from columbo to pune via bengaluru. Pnr #: hc98ws. Return date: jan 26, 2019.
Upon our arrival home, we noticed that one of the bag had a blue
Sticker "security checked", we did not think much of it, until we emptied the bag and noticed that one of the crafts we had purchased from sri lanka goverment gift shop was missing. We had purchased 3 of the same item.

I do not have a problem having a "security check" done, but i am appauled that one of the baggage handler is not trustworthy and had purposely removed one of my items. I was understanding that this type of behavior was stopped and was illegal to withdraw any item from the bag.
Kindly look into this matter, as we are leaving today to go back home to usa.

I would appreciate if you can communicate with me at the following email address: [protected]@gmail.com.

Attach is the pic of the item that is missing.

Thank you
Rekha parikh

Indigo customer relations
Jan 24, 2019, 1:54 pm (2 days ago)
To me

Dear sir/ma'am,

Thank you for writing to indigo.

With reference to your mail, we sincerely regret the inconvenience caused to you in this regard. Our endeavor has always been to deliver bag at the destination in good condition. We are therefore concerned to note your comments about the baggage services.

Further, as per our investigation, we believe that you now have your received your baggage upto your satisfaction.

Nevertheless, we have shared your mail as a feedback with the concerned airport teams for further review and to ensure baggage delivery as per the standard practices.

We thank you for sharing your views with us, as it plays a critical role in enhancing quality of our customer service and achieve our goal to exceed customer expectations.

Notwithstanding this experience, i hope that we shall be given another opportunity to showcase you a product and service that we are proud to offer.

We thank you for taking the time to communicate with us and look forward to serving you on board soon.

Best regards

Sachin
Customer relations
Interglobe aviation limited ("indigo")
Level 5 tower d global business park
M g road gurgaon haryana 122002 india
Website - www.goindigo.com
Email - customer. [protected]@goindigo.in
— original message —

From: bhabani. [protected]@gmail.com
Received: 1/20/2019 8:05 pm
To: customer realtions; customer relations; customer relations; customer relations.; customer relations..; customer. [protected]@goindigo.in
Subject: complaint call centre others wj2cqq jan[protected]:05

Name : bhabani sahu
Telephone : [protected]
Email : bhabani. [protected]@gmail.com
Booking reference : wj2cqq
Origin city : bengaluru (Blr)
Destination city : bhubaneswar (Bbi)
What is the nature of your query : complaint
This is regarding our : complaint call centre others wj2cqq jan[protected]:05
What's it about : others
Feedback : indigo airlines :

Considerable mishaps happens from indigo

Passenger from bangaluru traveled to bhubaneswar, which is is a connecting flight travelling from us to home town bhubaneswar.

With out notifying the passenger the luggage hold in bangalore airport and passenger being moved to destination of 14th jan.

With connecting to the customer support - they did not even entertained the call and asked us for writing out the email.

After multiple discussion with the customer support not less than 10 hours over phone they even asked for check the source airport for the luggage. With no other option found - we try to lodge police complain however from airport police station it was notified to security manager - bangalore when the action start to be taken.

Mean while we thought of such indecent fall in category of cheating, poor service, harassing the passenger.

What is the effort put by the passenger :
1. I my self have gone to airport on 18th (6 pm to night 1 am) to inquiry about the luggage with customer support but no answer.
2. On day 19th jan present in airport from morning 11 am till 7 pm) - when police intervened after 3 pm the customer support start acted upon. Seems the luggage found in delhi airport however passenger loose.

In bangalore : 2 days with luggage follow up
In bhubaneswar : 2 days stayed in hotel to collect the luggage from 14th jan.

Frequent travel - loose time, expenses and no compensation provided.


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Bhabani sahu
1:48 pm (5 hours ago)
To rosalin, sibanisankar, rupanwita, indigo

Customer support,

This is another email which shows the monopoly as well as harassment for the customer who paid for safe travel as well as services committed by the airlines.

There is considerable mishap happens - more over looks like it is an intentional act by employees of indigo and airline encourages such.

I am re-writing the incidents as well as clarifying as below.

Note : the luggage was not in a good condition - there damage which costs more than rs.5000. Passenger claims for the loss which need to be highlighted in various forum.

Incident :

1. There is no acknowledgement from the customer support, even after passenger received the luggage, customer support fist time gave a call where support agent asked customer to provide the status which means this is not professional way to check the status where customer support does not know or not care about the passenger's belongings even after 8-10 days of complain. With no option left, we have reached out to both the airport on 4th and 5th day after the baggage loss.

2. Called up to bbi. [protected]@goindigo.in, blr. [protected]@goindigo.in # numbers [protected], 70 - [protected] more than 100 times, not bothered to pick up the calls.
We have tried from airport as well - results same, baggage collector team are not reachable.

3. Customer support in airport not able to attain the passenger for getting their own baggage however they started misbehaving passengers though we are in airport for knowing our baggage status - not to put the names - but i have already informed to airport security manager as well as in airport police station - jagadish, firoz (Bangalore - 19th jan day shift, susmita - bhubaneswar airport day shift). Where they have refused to attain the customer.

4. There is no commitment from the customer support over the phone, we have called to the call center number more than 30 times where for each call different pearson committed to give the status in 2 hours time - however never received a call from customer support. This is kind o[censored]nprofessional behavior, more over showing the monopoly of the employees where such acts never highlights in policy of the airlines.

We strongly feel that the service level is too poor and such acts against passenger should not be happen.

What is the passenger 's monetary/time loss as they choose indigo :

1- as no reply from the customer support, mgb team, airport manager who only deals with lost and found baggage, we have gone to both the airports, bangalore as well as bhubaneswar. Passenger in bhubaneswar has to stay out side on his own expenses to collect his own baggage, guardian in bangalore has to travel to bangalore airport multiple times (18th jan - 7 pm till night 12:30 pm), 19th jan (11 am till 7 pm) in order to know "the status of the baggage, which was missed on 14th jan".

2. No consideration made as well as no compensation provided - for such monopoly act by the airlines even misbehaved passengers where passenger asked for their baggage status.

3. With no option left out, we have taken the help of police station in airport - bangalore where in charge office (Airport police station) called to security manager - indigo, bangalore [protected] to inquiry the status. We as passenger prefer to wait at police station where we did not get any info from the airline for 4-5 days of chasing airlines.
With involvement of police - security manager talk with mhb team to figure out the baggage was in delhi - however there is no co-ordination between the internal mhb team for which passenger paid for.

4. The baggage provided was damaged and valuable worth rupees 5000 - damaged due to mishandle however it was not taken care.

Note : this is documentary evidence which need to be shared with third parties including airport authority as well as police station where we have already discussed the issue.

Further details can be checked against the pnr number pnr-wj2cqq.

Feel free - to reach out to myself [protected], in case you have any clarification for the issue

We had 2 luggage bags. 1 was not getting opened even after we tried our password many times. Then after many attempts and hours wasted it got opened finally with the google of course. The other bag didn’t had the lock only. It was missing from the airport itself & we did complaint about it to the authorities and they said that the lock must be broken while the transferring process from plane to the conveyor belt but we let it go as we didn’t find anything missing. But the 1st bag was not getting opened and we are sure that someone has tried to open it and that’s the reason the bag was not opening it easily and quickly. Now we aren’t even sure what is missing from our bag and need answers and your help for the same. We will wait for your response asap. Thank you. Hope for your cooperation. Pnr - rbgp4v. Flight no-6e499.

Dear sir,
I am chetan jain from rajkot gujarat. I have travelled from indigo on dated 18th jan 2018 from ahmedabad to kolkata and during my travelling the indigo airlines have mishandled my luggage and its broken.
I am in regular contact with customer care department and they always says one or the other reason and ask that i will get feedback after they got the confirmation from airport authorities arrival.
This is such a huge company but i don’t know is this the way to respond to their frequent traveller and not solving their problems on time.
I have called 4 times to customer care and they said that i will get the resolution within 24 hours but still i don’t got the resolution and believe me it takes normally half an hour to talk to specific department for getting feedback
I am surprised that such a huge company is following a worst process for satisfying their client by just giving low fares on tickets but unable to solve their complaints
The arrival person from indigo have given me the file reference number and he assured me that i will get my new bag as my bag was having a structural damage and it can’t be repaired so he assured me that i will get new bag and it will be couriered to me within 6-7 days but i feel ashame on these guys that they don’t have any proper answer for that.
I have no word for indigo what to say about this
I don’t got any call from the. From past 8 days and the customer care representative told me that they have tried but my number was not reacheable.
Shame on indigo
Worst experience
Never expected from this huge company
My file reference number that the arrival department kolkata had given me that is -

Baggage damage file no ccu6e13864/18jan19/0411gmt

Kindly suggest me how to act on this to proceed further

Flight 6e469, dt-18/01/2019-dpt time -17.05 i had travel from bangalore to jaipur when i reached there my baggage not reached there and baggage exist from bangalore airport now, and arranged to collect baggage from bangalore airport on departure date 21j/01/2019 (Flight no : 6e556) your authority also send message about this matter to bangalore and promise to keep the baggage till departure dt when we reached bangalore, they informed to us this baggage send jaipur on 19/01/2019 flight - we not understand why this baggage send again to jaipur. They arranged this baggage return jaipur to bangalore on next flight (6e169, 22/01/2019, 6.25am) we believes your words and agree to wait till 22/01/2019. After plane landed, not replied correctly, finally afternoon they informed baggage not exist bangalore. I request send my baggage as early by parcel to this adress. Jayaprakash c g, jp insurance centre, chainthayil building, pulpally, wayanad - 673579 ph - [protected],[protected]

I had booked a flight from delhi to mumbai on jan 18, 2019 for 5.15 pm departure from delhi at around 1.19 pm that flight is cancelled due to bad weather however it was a sunny day & other airlines were plying passengers. Next available flight option was for 3pm & indigo was not giving alternate option through other airline. I had to stay additional day in delhi which costed htoel accommodation of approx inr 5000 & additional cost for booking next day morning flight inr 8, 408. Indigo is not cooperating to refund the amount.

My wife had travelled from ranchi to udaipur via flight no.6e-398/6e-2148. During security checkup at delhi airport t2 she missed her mobile phone. After boarding the plane airhostess was immediately informed and there was time in takeoff. Nothing happened. She filed her complaint at udaipur airport with all relevant document at indigo counter. She was assured that she will get the phone. But it is surprising till date nothing has happened. Please look into it.

This is by far the worst experience i have ever come across. My flight was said to departure at 7pm and i was at the airport 1 hour before and after reaching the counter for baggage drop, the indigo airlines staff says i can’t check in because i am late. I was well on time and after that, your staff wants to make more money and couldn’t even offer me the next flight. They said the next flight is full but they were giving seats of the next flight to other customers who were ready to pay. Highly dissapointed. Indigo has lost a customer forever.

We were supposed to travel from bengaluru to raipur (Flight no.6e - 405) pnr no. Ndl5tc. Our flight departure time was 7:50 am & we checked in on 6:35 am with 3 baggage.. I was traveling with a baby so after using changing room we reached on boarding gate on 7:30am. Staff on gate told us to sit & wait and after 10 minutes when we asked about status of flight she replied that flight departed before time... After happening all these we reached indigo counter. The assistant manager named shreenthu was talking very rudely there... He was showing very bad attitude & saying that ticket is non refundable & u go out of my cabin & decide whether u want to go or not... He even don't know how to talk with a lady. When we said that we never experienced this type of response from indigo staff i[censored]'ll respond like this then we'll never opt indigo, then that manager was saying ok, thank u... We are frequent flyer of indigo... If our luggage has been submitted then obviously we're traveling... You people are taking customers for granted...& charging again a very huge amount from customers.. We paid again 20070 rs after such inconvenience & facing misbehaviour from your staff... Kindly take action against that manager otherwise i'll file a police complaint as we are not traveling free of cost... We're paying for that so for what u people are causing trouble...?

Respected sir/mam
I myself prof shajee balakrishnan was having indigo flight ticket of 6e-223 from bom-cok on 18 january 2019. This flight was cancelled in morning around 8am. Since i had to reach cok on that day i had to go with a connecting flight via blr. Ticket pnr-myvlgv-6e 6939/6965 connecting flight 18 jan bomblr/blrcok 12.40-14.20/18.45-20.00 was issued to me.in flight 6e-6939 i reached blr. Till then we knew the next connecting flight from blr was delayed. When we got down at blr a new message came that blr - cok flight 6e-6965 is cancelled. When we went to indigo counters in blr we were told to catch next flight on 19 jan2019 at 4.05pm. Since it was a need of ours, we had to stay in hotel till next day. We booked rooms in a hotel in blr and stayed their as no accomdation was provided by indigo. We my family, my sister, my nees and my mother were travelling in same flight. Her tickets were booked and was having another pnr number. Since i have two small childrens we could not stay in airport overnight. I had to payrs 8000r including (Travelling, food and staying). I moved to cok on 19th jan 2019 in flight 6e-347 from blr-cok. My pnr number was myvlgv. During this entire episode it was very disturbing and very tiring mentally. Even i had to go to hospital due to mental stress caused.
What i expect from you is the refund of above said amount and assurance that such things will never happen in future to anyone if possible. I have been a frequent traveller in indigo flight. This happened first time. If refund is not done or you are not getting back to me i will surely go to press. Hope full cooperation and immediate action from your side.
Thanking you
Prof shajee balakrishnan

Dear sir

Online indigo booking initiated on 28.12.18 morning and made online payment
Rs.8919/- which got debited from my online bank account. Immediately upon this got message:
"dear indigo customer, we have not received amount of inr 8919.00 for the transaction id f651e66c4bf[protected]. However we are holding a pnr wiystt at the same price until[protected].41 am ist. You may click here to make your payment.in case your account has been debited, the amount will be refunded within 5 working days. Please note that the refund timeframe varies across banks 6.42 am"
Since there as frequent payment error, i have not any attempt to book indigo ticket and not may fresh payment as above above message.in such situation payment debited to my account should have been credited back within the stipulated time. I had made alternative arrangement for my travel.
Surprisingly indigo on its own generated another pnr no. Khmq8q without confirmation from my side and got appropriated the amount lying in the pool and got the ticket confirmed. This was done not on my request or confirmation. I have no option but to cancel this pnr and on cancellation i am getting refund of rs.2196 only. As this was indigo's fault in generating new pnr at that i and not liable to pay any cancellation charges.

Hence request to refund entire amount i. E. Rs.8919/- and credit to my online account.

I was scheduled for cok - bbi flights 6e 537& 312. But was rerouted for 334& 6264. At hyderabad i met indigo staff, she made arrangements for my complementary. But when arrived at plaza premium, i was denied permission. They don't get any direction. Went and met a staff, talked to a manager, was told information being sent. But still i had to wait being quite embarrassed. No intimation still. At last a person at the counter called up some one and obtained permission for me to have the complementary. This is absolutely embarrassing. If you were the customer?
I am a frequent flyer of indigo. Check your records please.
A. M. Kuriachan. [protected]

Hi
Rajani badmotha had booked a flight from mumbai to delhi pnr-uj513n of 1st january 2019 on 26th december 2018.
Due to some reason i hve cancelled the same ticket on 31st december 2018, as i got sms and mail of cancellation stating the details of cancellation as toatl deduction amount-3000 and refunded amount-3282/- and also stated that the balance amount will be credited to my account in 5-7 working days.
Today it is almost more than 20 days the amount i have not receive.
So i request u to see the matter and do the needful.
Thanking you.

Hi
Rajani badmotha have booked a flight of indigo on 26th january and cancelled the same flight on 31st january and got cancellation, refunded message saying deduction amount is 3000 and refund amount-3282rs.
It said ki amount will be refunded in 5to 7 working days. Today is 21st january and still i not recieve my refunded amount.
I hope u will be helping me.

My daughter traveled from Bangalore to Hyderabad on 17 January. The flight was delayed n added to that she lost expensive new baggage protector . They did not recover despite of Written complaints. The calls are badly handled with not much use ... very disappointing n irresponsible . PNR BL3ZXH. I’m not getting the call across n if at all any response it’s useless n take hours to get across. Playing with customers.

My flight from Bangalore to Bagdogra (PNR: TY1K5L) on 19th Jan 2019 was cancelled by Indigo due to operational reasons and I was informed about it on 19th Jan 2019 around 5 am whereas scheduled departure time was 10:50 am. The earliest alternate flight arranged by Indigo was 20th Jan 2019 at 5:15 am. So, I want a compensation from Indigo because of not informing about cancellation in time and not arranging an alternate flight within two hours of original booked scheduled time of departure, as per the rule of DIRECTOR GENERAL OF CIVIL AVIATION (Sec 3.3). But so far no confirmation has been provided by Indigo.