IndiGo Complaints & Reviews

Had a terrible experience today. I had an indigo flight for raipur today at 750 am. Entered the airport at 640 am and got the boarding pass at 7 am. From there, getting the security check done took a lot of time and finally reached the boarding gate at 729 am only to be informed that gate is closed and we can't board. Had to consistently request indigo staff to let us in as it wasn't our fault. But of no avail, and we weren't allowed to fly. Would like to understand whose fault was it, ours, indigo or airport. Indigo turned a blind eye and asked us to challenge the airport staff. But as a customer, we suffered because of lack of management of the airport. Generally, airlines staff call out people boarding specific flights in case of huge rush at security checks, but no such measures by the airline.in fact, we were categorically informed by indigo it's not there problem. The staff, barring one person, was extremely rude to us. We were around 10 people, who were not allowed to board the flight.. We kept requesting them to allow us in the same flight or else accomodate in next flight. After arguing for around 1.5 hours, they charged additional 2500 per person and accomodated us in next flight @10.05 am via hyderbad and connecting flight to raipur at 4.20 pm.
For bangalore to hyderabad flight @10.05 am, boarding started around 20mins before i. E @ 9.45 am and gate was open till 10.15, flight got delayed by 45 mins.

This is indigo and their customer services!!!

Hi team,

I was travelling from kolkata to guwahati with my 2 kids on 21st dec. Pnr - cgnphd, flight time was 15:00 hrs.
I got my boarding passes and reached the boarding gate 10 minutes prior the the flight time (Since there was long queue for security check, for reasons unknown to me and am a mother travelling with 2 kids and with luggage) i didn’t get any help despite letting the ground staff know about the issue.
The concerned staff at the boarding counter were callous and gave different versions. First they advised that they will accomodate me n my kids in the next flight on payement of 1000 for each tickets.

I was haarassed and after lot of to and fros between multiple counters, they asked me to pay 45k. Every employee of indigo gave me contradictory information. Imagine my plight and made me and my kids go throgh immense mental stress.

Shame on your services.

Regards,
Poonam

I had spoken to customer service of indigo and they asked me to send the medical reports and they will consider waiving off cancellation charges. We are booked to fly on 24th december however we had to rush to the hospital on 20th night as my moms pulse rate went up to 182 and hence we will have to do a procedure to settle the problem. Hence requested indigo to waive off cancellation charges. Doctor has even advised its best not to travel...

I have to fly from hyderabad to bhubneswar to attend my brother’s engagement at 11:30 am ist. Now the airline staff are telling it will be further delayed due to bad weather in bangalore which is not at all a justifiable one (Temperature in bangalore is 18-29 c). Airline staff (Preeti we were intimated as asst. Manager) is again tellingbit can be further delayed. I seriously don’t understand the actual reason for the delay and i expect the actual reason else i strongly want the complete fare back. The worst part is there is no alternative that has been taken care and staff near the gate is utmost pathetic in responding to the issues.

Pnr : kdgkjp

I forgot my jewlery bag small from d label named agesha itz black in colour it had 7 pieces of earrings in it... I forgot it on my seat 5b flight number 6e 334 pnr ze37jc itzbeen 4 days dey said dey have found it n can go to airport n collect it but when i was in airport i didnt find anything please i request everyone to please find me my jewlery bag please

We are 4 passenger of indigo airlines
Flight no 6e97
We all are waiting since 4 hours for our flight
But they are continuesly delaying the schedule
N there is no facility provided by them
Not even proper food n water
N they are not properly behaving too
Plz do helpful to us
N plz let us know at what time the flight is going to come
We have a connecting flight from bangkok to phuket n it’s in thai airways n i had a talk to them but they are saying that they will not reschedule our next flight

Dear indigo team,
I traveled from pune to madurai via bangalore on 20th dec'18
My pnr no. Is eypugi
Flight no. For pune to bangalore - 6e681 & bangalore to madurai - 6e7214
Tag no. [protected]

I have not got my luggage bag at madurai airport, & it has been misplaced by your end
I have discussed with the indigo staff, available at madurai airport but nothing happened.

My bag contains valuable items & my important documents, which i require on priority.
Till now i have not get any response from indigio team, & only i am calling & following-up for the same since today morning.
This is very irresponsible behavior of indigo team and you should take responsibility of this missing of my baggage & need to insure to find it and gave me back on priority.

This is leading to a lot of loss in my academics & professionally due to missing of all my documents & creating a lot of mental harassment, by calling indigo team again & again and not getting any solution.

I am writing this mail, as after several attempts, my issue is not getting resolved. Kindly resolve this on priority & kindly return my baggage.

Regards,
Priyanka raj
[protected] / [protected]

Dear Indigo airlines
This is Dr.Ram Sateesh Pasupuleti, Faculty from Indian Institute of Technology Roorkee. Today on 20th December 2018 i had a booking for flight from Tirupati to Dehradun via hyderabad transfer. My PNR no is PE3FSP..

Whilst we reached tirupati, and checked in the security, the Indigo staff member who is incharge there (a tall guy tamilian name not known) had informed that flight is delayed. We enquired about our connecting status. He said he called tirupati airport manager, and hyderabad airport manager. and finally concluded us that they will put us in the same flight as scheduled, with little delay in hyderabad. We have repeatedly asked him, also discussed him with options, whether he can atleast put us to next Delhi flight and transfer us to Dehradun by road. After hearing us too, he very strictly assured us that in hyderabad people will help us in luggage shifting and help us in putting us in the scheduled flight.

We reached hyderabad and there were people on ground, asking for jaipur and bhubaneswar transfer. but no one was there to help us or inform about Dehradun flight, which had already left.

The hyderabad supervisor, Deepak Singh, id no. AEP Hyd00005952 have informed us they have got the information that two passengers are having transfer. and they may miss this flight. Initially i asked him his id for complaining process, for not establishing clear communication either with customer flying and the follow upon supervisor from tirupati. He denied showing his id. then i tried t take his badge photo, he agitated to even do that, then only after he showed his id, only i have deleted his photo.
Later on after a long negotiations, they booked me a hotel near by and booked a flight on next day travelling to dehradun on 21st december. They denied, providing surface travel from Delhi. This would have helped us, to reach atleast on time. Now I am wasting one full day in hyderabad. I will be missing one fruitful day, spending unnecessarily in hyderabad.
The above is the incident. The below are my complaints.

1. I am seriously disappointed by the way tirupati staff members, who have done the boarding for the flight 6E 7108 have informed us a serious lie that in hyderabad the flight is delayed and you will be transferred as scheduled. Despite of our requests to put us an alternative flight to delhi. He some have washed his hands just to send us from tirupati, then the headache is from hyderabad onwards. We have asked him about this confirmation, many times. because, we had other pick up connections which also costed us some charges. His behavior also appeared to us as though he was trying wash his hands after he send us from tirupati.
I demand a serious strict action against such employees, who will bring a bad repute to INDIGO.

2. Complaint about hyderabad ground staff.
No person was there to inform us about the situation when we landed, until we reach inside the arrivals. More importantly, why is some one hesitant to show his id. He should not be aggressive if some one takes his photograph, when he denies providing his id. If he has not done some thing wrong. They were not able to arrange on road transport from Delhi as alternative. I personally feel he is clear that he is gonna put us in alternative flight, which was not communicated to us whilst we were in tirupati. he did not established any contact with them afterwards as well.

3. Claiming from insurance:
My trip is insured, I think I should get the claim of such delay and disturbances. kindly update me how you are going to settle this claim.

I am expecting a serious actions and swift response for this situation. Otherwise, this will be my last trip from Indigo. will never encourage anyone for Indigo. I ill loose trust and hope with you, if you don't make this a transparent and prompt action.

Awaiting your response
Best Regards

My name is manoj saini where i booked a return flight from delhi hyderabad - hyderabad delhi on dated 22.07.2018 for 05 passengers namely manoj saini, rajesh rana, meena gurung, reena rana and laxmi devi with pnr number zcfe6c in flight no. 6e5268. On 14.12.2018 we went to terminal t1 and were stopped by the security staff as we did not book the ticket for infant and was told to book it from outside counter of indigo. We went to book the ticket for ujjawal rana who was 2 years and 11 days old and were asked to pay rupees 24, 280 one way for him with pnr number ejvrrk. As we did not have choice we asked him to book and the staff gave us the e ticket o[censored]jjawal rana and he showed it as delhi-
Chennai-hyderabad sector in ticket as he said that since there is no seat available in the plane he has made some adjustment after speaking to his duty manager nandu. It was 07:40 approximately at that time and he told us that we should go and meet his dm at counter number h07 and he will assist us in quick boarding as it was already 07:40 a:m. When we went to counter number h07 we did not find his dm but a lady was sitting at that counter who took our e-tickets and she did not had any clue as the dm was missing at counter h07 and neither dm nandu told her that we will come at the counter for the boarding passes. The lady left the counter unattended to speak to the dm nandu in front of other guests waiting in the que and also took me along with her to the dm. On meeting dm told her that he has approved the adjustment o[censored]jjawal rana and to process the quick boarding. We came back at the counter h07 but the lady was so slow in the process that it exhausted another 30 minutes resulting in the missing of our flight.
Left with no option we were offered to be adjusted in another flight but it was connecting flights from raipur, chennai, bhubaneshwar and banglore which had 2 seats available in via chennai flight, 2 seats via raipur and one each seats available via banglore and via raipur to hyderabad. We had no choice therefore we requested the lady to put mrs. Reena rana and her infant ujjawal rana in 01 flight, rajesh rana and laxmi devi in 01 flight (Laxmi devi is a senior citizen and illiterate who cannot travel alone) and meena gurung and manoj saini in flights with 01 seat each.
The blunder started from here. Since ujjawal rana's e-ticket was mentioned with delhi-chennai-hyderabad therefore rajesh rana and reena rana were put together in the delhi-chennai-hyderabad along with ujjawal rana from t-2. Laxmi devi was put alone in delhi-raipur-hyderabad flight. Meena gurung was put in delhi-bhubaneshwar-hyderabad flight and manoj saini in delhi-banglore-hyderabad flight. When we received the e-tickets we noticed this error from the staff and highlighted this to her and we told her that we were told 2 seats each were available in delhi-chennai-hyderabad and 2 seats in delhi-raipur-hyderabad flight so why the lady made the mistake in putting the passengers accordingly when we told her that infant and her mother to be put together and laxmi devi with rajesh rana together as laxmi devi cannot travel alone. The staff started arguing that we have done according to your wish we requested that since laxmi devi has being put alone in delhi-raipur-chennai flight so they can swipe laxmi devi with rajesh rana in delhi-chennai-hyderabad flight and rajesh rana can travel alone in delhi-raipur-hyderabad flight. The people did not listen to us. They asked us to wait for 01 hour and we waited but after 01 hour also they did nothing and told us to go to t-2 and can request the staff at t-2 to make the changes. We met rajan at the t-2 terminal and requested him to make the changes but he did not helped. No-body at the counter was ready to listen to our request. Then atlast we met a nepalese boy at the counter and told him the entire story in nepalese language and he then suggested us to put laxmi devi on wheel chair and indigo staff will help her in the boarding and de-boarding of the flight.
Left with no option we accepted his request and when we presented our e-tickets for the boarding passes then the indigo staff noticed another blunder made by the ticket booker of t-1 that the e-ticket o[censored]jjawal rana was a direct flight from delhi to hyderabad but on the e-ticket it was mentioned as delhi-chennai-hyderabad. The staff of t-2 told us that there is a huge goo[censored]p in issuing the e-ticket o[censored]jjawal rana and it was also suspicious of the amount of 24, 280 rupees which was charged to us for a 2 years and 11 days old child. Then scared of this blunder that we might take an action against the indigo airport staff four of our passengers namely rajesh rana (Pnr dew68j), ujjawal rana (Pnr ejvrrk), reena rana (Pnr rf7snm), laxmi devi (Pnr ril5jq) were put in the same flight from delhi to raipur and from raipur to hyderabad with pnr number rajesh rana (Pnr dew68j), ujjawal rana (Pnr ejvrrk), reena rana (Pnr rf7snm), laxmi devi (Pnr ril5jq).
My first question with indigo management is that amount of 24, 280 rupees is a huge was a child of 2 years 11 days, second question there is lack of proper communication flow between the internal staff of the same organisation when the ticket for child was booked and we paid whatever amount we were asked to pay then why the duty manager did not passed the message to the respective desk h07. Third question, the ladies at the counter do not attend 01 guest at a time and also leaves the counter without any attendant at the desk and the whole process consumes a lot of valuable time. Fourth the counter do not even has a printer and to print a e-ticket the attendant goes to the other counter and even the print out that she hands over to us does not shows the details as the cartridge of the printer does not have ink in it. Fifth nobody at the airport is ready to listen to the customers most of the time in the situation like ours and only passing the query to other desk or terminal happens. Sixth when we were requesting to interchange our passengers with flight we were told that it cannot be done and also we requested to put 02 passengers in 01 flight which was also not done but when the management came to know of the goo[censored]p of the child's ticket then suddenly all 04 seats were avaialble in delhi-raipur-hyderabad flight.

I urge the management to look into this serious matter and would also request you to kindly charge a valid air price for the child and refund the balance amount as it was a huge blunder because we had to wait for more than 09 hours at the airport to board the flight.

I have also lodged a complaint in national consumer forum for the same with complaint number 1062486.

Thanking you

Manoj saini

Flight 6e 417 from kolkata to new delhi for date 20 dec 2018. Schedule time of departure 2:50 pm. Seat 12a doesn't have left armrest in position.
It's a matter of concern and the responsible ame clearing the aircraft should pay attention in the interest of the passengers. Dgca is quite strict on any matter, be it flight safety or passenger discomfort.

I have booked flight tickets to delhi from bangkok with booking id sern8z. But due to medical reasons i would not be able to travel bangkok.

My wife is 6 weeks pregnant and she had early miscarriage in her last pregnancy, also, she is having a large cyst in her right ovary due to which doctor has strictly advised no jerky travels for whatsoever reason. Also, there is supportive treatment going for which she has to take regular injections and supportive drugs under doctor's supervision which would not be possible otherwise. She is currently in hospital due to bleeding and suppository treatment. As this is an international trip and it would involve a lot of exertion for her so we have planned to cancel our trip..

I was able to get full refund for my flights booked through spicejet to bangkok. Not sure why indigo cant hear it as this is a genuine request.

Customer care straight forward said a no on waiver off cancellation fee. Very dejected to see this inhumane behaviour of indigo

Team indigo,
Really disappointed with pathetic staff service at rgia, which made us miss our flight. We were exactly at 2pm which is 50 mins prior to departure time (As per your domestic guidelines) but the staff denied to provide boarding pass at check in counter (We had baggage below 7kg), staff made me roam around for no reason and dint support me to catch the flight in any way.,. Insisted me to book the next flight which costed thrice of normal charge. I need a immediate action of refund for this issue with in 24hr - 48hrs or else will log a complaint against indigo in consumer court also will share the feedback on social media.

Sir /madam,
My name is aman yadav. I boarded a indigo (6e-372) flight (From kolkata to chandigarh) on date 29/11/2018 time 4.50am (Pnr no. - cyf3gv)
Sir the flight was about to reach chandigarh at 7.30am (2hours 40minutes)
But flight did not landed till 7 hours, the passengers were feeling suffocating but the flight attendents were ignoring.
Than around 12.30pm we landed that too at delhi airport (Destination was chandigarh)
Indigo did not provided further plane for us to reach destination. When passengers started questioning they promised to refund the ticket price into our respective accounts this whole thing was organised by mr. Arun (Asst. Manager indigo airlines delhi airport counter)
All passengers reached destination by taking taxi /other medium with their own money.
Since then 20 days have paased there is no refund has been given when i called them regarding this then they refused my claim from considering.
This is a direct case of fraud done by indigo
I have lost all the trust from our domestic airlines (This was my first experience of flying)
I came to this platform to seek justice

Complainant - aman yadav

Dear sir,
I have been cheated by a person named rajesh varma ([protected]) from bangalore claiming to be hr from indigo airlines. He offered me a job in your airlines and disappeared with my money (Rs.9600). He said this money was required for interview formalities like air tickets to the venue etc,. And the amount will be refunded on the day of interview (17th dec 2018). His phones have been switched off 5 days after the payment of money (28th nov). Now, its sure that i will not get back my money but this fraudulent act should be stopped.
The messages, emails, letters etc contained the logo and address of indigo airlines.

1. I had booked my air ticket self and wife from indigo airlines on 12 sep 2018 from bagdogra to delhi flight on 19 nov 2018. The seat was confirmed but status was shown hold (Copy attd as ready reference). The booking reference is ey994f. A confirmed ticket was also issued in my but same not intimated to me. The pnr of confirmed ticket was dbyi9c which was informed after my query to indigo customer care on 24 nov 2018 (After arival at delhi).

2. Due to hold status i want to confirm the ticket from customer care on 18 nov 2018 at evening. The rep told that there was no any ticket booked in your name from bagdogar to delhi flight on 19 nov 2018.

3. I had booked another 02 tickets for self and wife from vistara airlines on 18 nov 2018 for the flight from bagdogra to delhi on 20 nov 2018 and booking is attached.

4. I spend rs. 14, 602/-for two vistara tickets. Due to wrong info of indigo customer care even after my confirm tickets. Customer care service is fully resposible for same. Therefore i want to refund the amount of rs.14, 602/- which was additionally spend for vistara ticket at the earliest.

I travelled with indigo from kolkata to hyderabad on flight 6e 3248 dated 14 dec 2018.

Upon arrival at hyderabad airport i realised my bag lock is broken and few articles were missing from my bag. The combination lock was completely damaged, so was the plastic security indigo seal. It was surely a planned act.

There was damage to my suitcase lock
2 perfume bottles were missing
2 sets of expensive cufflinks were missing

I immediately reported to the indigo helpdesk. However, there was no immediate reaction. The staff asked me to make a complain to their customer relations. I did and followed up several times until someone called me to say, they can't do much about it as it falls under minor wear and tear policy! I was shocked, as they even didn't want discuss about my missing/stolen articles. Nevertheless my suitcase costed me more than $250 (Usd), that was damaged. To make things worse the customer care representative offered me $7 voucher in case i wish to book another flight with indigo.

Now here's my question: who's responsible for my baggage and its content, once i have checked in the baggage with the airline, until i collect it at my arrival airport?

Indigo has been dodging my question saying they had done internal investigation. They refuse to share me any investigation report or any cctv footage. I will go the legal route to challenge their policy and file claim for my losses.

It's complete breach of trust. Indigo must take responsibility of my losses. I'm still waiting to hear from them.

My boss is travelling with indigo airline from new delhi to goa, she is a business class passenger. I have a boarding pass, i just need to check in 2 bags, and at the counter i met kiran mittal, she is such a arrogant lady. She don't know how to help people how to talk with customer. Because she has so much experience in this company that's a reason she is showing attitude to me. Again and again telling every staff that dont allow her, let her wait for some time..
Disgusting behaviour.
Her name is kiran mittal manager at indigo staff. I met her in the afternoon shift date 18/12/2018, new delhi, domestic airport.

[protected]
My contact

Pnr jgsg8d
Date 10.12.2018 delhi - to bagdogra (Ixb), sector wrongly booked in haste, entitled to full refund - as confirmed through make my trip on 9th december within an hour of booking, got it cancelled by subsequent booking with pnr whqp7d same date, same person, same flight, just sector change. Amt is 8000 +.
How they withhold money - beyond 24 hours?
Why they asure refund within 3 days, and 7 days at maximum refund period??
Are they not playing with public money? Withholding without authority and beyond prescribed limit within which they are actually supposed to refund back to customers??
Why are they allowed to continue such practice?
Are they making blatant fun of laws at their sweet will? Brushing aside all bye laws and norms of whatever regulatory authority they are under???
Why should they not pay compensation for causing intentional delays in garb of so called procedural delaying tactics??
Who is actually responsible for such delays?
Need answers to these questions

Indigo is the worst airlines i have ever seen. I am travelling with my 7 month old kid and a 5 old kid. I opted for a direct nonstop flight because of the kids but my flight is rescheduled, delayed and made a one stop flights. I requested for a change to direct flight which was not entertained, i requested for a front seat to which i was told that i need to book at the airport. At the airport i was told that the seat is pre-booked. To my worst fear the flight got delayed and i am waiting at the airport. This is my last time with indigo and i will file a complaint with the aai.

I lost my hard disk, it is a 2tb, wd passport hard disk, and along with it a type c connector cable for the hard disk was also lost. The hard disk was not placed in any sort of a cover or casing. An image of the device has been attached below.
Flight number: 6e 23
Name: krishnan unni
Booking reference: oybupl
Seat number: 8f
Contact number: [protected], [protected]
Email: [protected]@gmail.com

Hoping for a thorough check into this issue. And please do reply.