| Address: Varanasi, Uttar Pradesh, 221003 |
| Website: Indigo |
My self dr. Gyan prakash rai with my wife dr. Shweta singh, amit kumar singh and a small kid of 5 yr named aniket rai travelling from goa to varanasi via delhi through indigo on 25 dec 2018, my flight was scheduled on 2:10 from goa to delhi but due to delay indigo staff after too much request and misbehave by them shifted us to spicejet flight to delhi and they informed us tgat we have communicted with pnr of spice jet to delhi indigo staff, they will receive u and internal shifting will be done so u people will get your indigo flight from delhi to varanasi which was also delayed to 6:45pm, we take off from goa at 3:40 pm and landed to delhi at 6:20 pm, but after arriving we were shocked that no information communicated to delhi indigo staff, even flight again delayed at 7 pm but true to communication gap and fooling us we missed the flight even after landing at 6:20 pm, after too much conflict i was forced to stay in delhi my child got sick due too much cold, still hospitalized, better u people has shifted us spice jet from goa to delhi, and that way i can got spice jet flight at 7 pm, goa staff fooled us why no shifting was not done from goa to varanasi, why only shifting done from goa to delhi, u people have too much delayed flight, vistara and spice jet flights were on time, only weather problem with u. My next day appointed patient for 26 dec suffered a lot, two patient died due to delayed arrival.
Staff janice fernandes with mob no [protected] fooled us from goa and shifted us to delhi to avoid trouble at goa, even your indigo staff at delhi was surprised how they can shift like this, they told best way to shift whole journey through spicejet, even boarding pass was also not given to us from delhi to varanasi at goa airport.
Kindly take strict action otherwise i will be forced to take action against u all
Our pnr from goa to varanasi uizswt
Feb 4, 2019
Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint.
Verified Support
Jan 03, 2019
IndiGo Customer Care's response Hi Gyan,
We totally understand the discomfort you must have faced. We believe you wrote to our customer relations team and shall respond to you soon. Please be assured that we always remain committed to assist our passengers in the best possible manner.
Regards,
Team IndiGo
- name of passenger,
- e-ticket
- boarding passes, which show flight number and date+time
- prove of loss (examle, you have bought a new ticket), if you have it.
- place / time / airport where the delay had happned.
If you need the compensation, you need to submit the correct complaint due to delay with the exact requesites, desription of the facts, attched documents of loss, f you know it and the exact request (I want 100 ruppes for the delay).
Thereis a standard compensation for the delay prescribed by indian law.
The air carrier has 15 days for the decsicion on the compenstion or for its refusal
following the receipt of the correct complaint.
Note, it is usless to request the same subject matter more than 2 times from the same service provider.
All disputes in 15 days following the correct complaint receipt are subject of the examination by Indian court.
The expected expences for legal assitance can be:
- government fees [ from 200 rupees ],
- legal fees for assistance of a lawyer or of legal professional [from 4000 rupees, if in India]
The court shall award the proved losses and moral compensation by the final decsion.
I am not associated with the above air carrier / government.
Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@