IndiGo Complaints & Reviews

I was booking my flight from jaipur to chennai through the indigo (Android) app but during the online payment the sum of rs. 12720/- for to and fro tickets booked in the name of hywyn singh and rose allen was deducted from my bank (Icici) but the ticket was not generated.
Indigo (Ccavenue) merchant ref. No.[protected]
Transaction [protected] dated 10.01.2019.

Till date no sms nor any mail received for this.

Kindly suggest what should i do.

Hywyn singh [protected]

Dear sir

I am your regular customer for domestic travel.

On 28th dec. 18 morning i have tried online booking of indigo flight for pune to cochin for 3 passengers for 29.01.2019 and after being making online payment through net banking i got your message that pnr no. Wiystt on hold due to payment not received. By the time i received this message my account got debited and in normal course such payment is credited back to my account. As i got your payment error message that "hold" "need payment" i have made alternative booking for my above travel.

Surprisingly thereafter i got your message and ticket for above travel is confirmed giving another pnr no. Khmq8q without my request. This confirmation is done without my consent and i would request you to cancel booking and refund me the total amount of rs.8919/- and credit to my account.

You will appreciate that i am regular and genuine customer and not able to bear your cancellation charges.

I look forward to hearing from you soon.

The flight 6e2841 was supposed to take off from n delhi airport at 10.50 pm of 10th jan 2019. But at airport boarding started at 10.45 pm and in the cabin at 11.40 pm we are informed by air staff that it will be late by only another 15 minutes as one crew member is to to catch this flight from air india connecting flight. It is really embarrassing to keep waiting 180 passengers 2 hrs for a single crew member. Politely the crews serving complimentary tea than snacks to add salt to the woos.
Secondly i hv to catch tomorrow's chennai flight and surely i am going to miss my sleep tonight.
Who is to be blamed for this and who is going to take the responsibility.
Hope this will be properly redressed as i am taking a lot of pain for 4 hrs journey for 2 hrs payment. The flight started from nd at 12.48 am and landed bbsr 1.35 am
Hope it will be redressed properly.
Sagar mohanty

Pnr / hhyhqt

They called me by the number [protected] and they said that indigo airlines have air ticketting job at firs they asked 3000 and then 7000 and after they send me a offer letter and there after the ask me to pay 12500 for uniform and sallary account and a laptop. There account number is [protected] ifsc code sbin0002387 and the name of account is pushkar singh i dont understand what to do plese help me to get my money back

Sir,
My trolly suitcase was damaged beyond repair. I lodged a complaint in this regard at mumbai airport indigo's baggage service desk. But later on i came to know that i will not be compensated for this as it has been categorized as minor damage. Pl look into the matter and sort it out to avoid any further action.

Pnr - di3w9n
Varanasi to mumbai
Date : 09 january 2019.

This is with regard to my saga of missing the flight, as per below details.

My booking ref. Zg4e7g, from bangalore to visakhapatnam.

Reached kempagowda airport at 3.39am (Reference my meru booking 57833108. On 29th dec, 2018). Cleared my boarding by 4015am, boarding pass ref. Seg. No.140, seat 5a, gate no.20. Completed my security checks by 0445am, proceed to gate no.20.

Now the story begins. When i reached the gate 20 at 0546am, i could see bubaneswar flight delayed, now boarding. I started waiting in front of the gate, but no passers for bhubaneswar were ready to pass the gate. After a while, they started the boarding, during the process i checked with the gate indigo personnel, what is the status of visakhapatnam flight? Then i was told that the flight time is already over and the gates were closed. The indigo personnel claims that they had announced the final call and also called my telephone (I am resident o[censored]ae, carry my uae mobile phone, which is given at the time of booking my ticket). Immediately, i showed them my telephone, there was no missed call on my phone. Finaly, i could not board the flight and i had to repurchase a ticket vide ref. Zg4e7g, departure time 12350hrs, on the same day. I had to wait in the airport 7 to 8 hrs.

Question: 1.

Indigo personnel knows very well i checked in and i have a valid boarding pass.

Question2.

The final call announcement was not done, otherwise i would not have waited at the gate for some, when i developed a suspicion about my flight to visakapatnam.

Question 3:

Why did indigo personnel changed the flight information (Bhubaneswar flight boarding - delayed), when i actually they were not boarding at 0546 hrs? Still, they should have shown visakhpatnam flight gate closed or final call over? At least, i could have approached the gate personnel at 0546hrs, so that some mitigation measures would have taken place.

Question 4:

Indigo should have given a free boarding pass to any other airlines, such as air india, spicejet which are flying via hyd, or chenai to visakhapatnam.

Instead they forced me to check out from the airport to buy a ticket, when my baggage was off loaded and lying in the open baggage section of airport area.

Question 5:

Am i stupid to miss my flight, when i traveled to the airport and reaching airport at 0339hrs. I booked my itinerary 2 months well in advance, it means my itinerary is 100% valid. Paid for my ticket rs.4234, indigo airline txn[protected], dt, 29th dec.

Summary:

The indigo personnel behaviour is not acceptable and no efforts have done to trace or locate the bonafide passenger, who has boarding pass. I could see some confusion at the gate 20, when couple of flights are mixed up at the same gate, and the bhubaneswar flight was delayed.

Along with me there was another passenger to visakhapatnam, who also missed the flight. Please investigate and check your records.

A lady with infant, travelling to bhubeneswar were also of the same case of missing the bhubaneswar flight.

There were many ways the indigo personnel could have averted and enable the passenger to board the flight, no positive attitude shown by personnel. Airline received their money, no caring the customer until a bonafide passenger completes his journey.

Please investigate and revert. I have all supporting documents, if necessary, i can scan and send it.

Very much disappointed with indigo, very unprofessional in enabling and managing bonafine passengers.

Dear sir,

I am not getting any feedback from you.

Thanks
Gireesh

Booking reference: dcnyhc
Booking reference: ig7hmw

Dear sir,

I have taken online ticket for my wife, shija gireesh, travelling from muscat to koch on 14th jan 2019. When i contacted you office in muscat they asked me to contact office in india. I am a regular customer of indigo airlines, this is the first time i am experiencing such problem, that my account has been debited twice for the same amount. I am kindly requesting your good office to do the needful to refund the excess money that has been deducted from my account.

03-jan[protected]jan-2019) to transfer
Inb indigo airlines indigo_air payments psbi[protected]igafchyiu9 7, 672.00
03-jan[protected]jan-2019) to transfer
Inb indigo airlines indigo_air payments psbi[protected]igafchyrj7 7, 672.00

Your immediate response will be highly appreciated.

Thanking you,
Gireesh

I booked indigo three flight tickets on 09/01/2018.. From surat to chennai.. They charged nearby 4000x3 and money also debited from my account and after that also i got only trip id instead of pnr.. Same day evening they called and said ticket has been cancelled becoz of airline issue and we can't do anything.. I said ok and when i searched flights again i found same flight availble at 9800 rates per ticket.. Becoz of low rates they cancelled my tickets and for this also i have to wait for 15days to get my money.. If someone without money on bank booked like this and have to get trapped in surat itself.. So beware when you book low fare tickets.. I want to know whose trick is this indigo or happy easy go.. And some one plz suggest where to complain of this game..

Dated 06/01/2019 i get a call from abhishek kumar from pune airport that i m selected for airline job please send document and money deposite 2500. he give sbi ac no and ifsc code.i paid this amount next day he call and tell that pey training amount 8240.i paid next day he call and call that money deposite for uniform 13200.i paid .then he send training letter. and tell that fill application form and money deposite 25000 for airport facility. i doubt that this is fraud company and i email new delhi airport and send training letter.he reply me that "this is an automated responce to acknowledge the receipt of your email.and i m shocked

I, Gaurav Kankani, had booked tickets for my flight to Australia via Kuala Lampur and Denpasar. IndiGo staff at Delhi International Airport refused to give me the boarding pass even though all my credentials were in order. Their staff said that they did not issue me the boarding pass saying that I am not having a visa whereas I was eligible for Transit Without Visa(TWOV). I have travelled by the same route while coming from Australia to India and I did not require any visas at all. Inspite of my repeated requests to speak to their superior personnel Mr. Dharamvir refused to do so and I had to miss my flight and my further connecting flights as well. I am missing out on my studies and due to this incident my entire trimester will get derailed. When I requested Mr. Dharamvir to give me a written statement regarding the reason for denial of my boarding he refused to do so and then another Indigo staff going by the name Pushkar threatened me to beat me up. I am sure all of this was done to me because of their vested interest.The airport staff was witness to this episode and suggested me to file a written complaint against the Indigo staff, when Mr. Dharamvir came to know of this he tried to stop me at the airport and even tried to snatch my phone.
P.S. the details about the TWOV are also mentioned here, http://www.klia2.info/trips/malaysia/malaysia-visa-information
on the Kuala Lumpur International Airport website. According to which I am eligible for the same.
I am also attaching the copy of my travel itinerary which has details of my tickets to and from Australia.
I urge you to take appropriate actions against the IndiGo airlines and their staff. Furthermore this entire episode took a toll on my health causing me to have a severe anxiety attack.
Regards
Shyam Kankani(Father of Gaurav Kankani)
+91 [protected]

Hi,
I had travelled from Pune to Hyderabad with my 4 year old daughter on the 31st of dec 2018.
PNR for which is IN8YRB.

On receiving the bag in Hyderabad i was shocked to see that the bag had been torn apart from both the sides. There is no possible way that a bag can be mishandled in such a way that it gets torn this way. I immediately informed the ground staff regarding it and they offer me an indigo voucher of just Rs.1500 as compensation.

Just to let you know, that my bag has been damaged beyond repair. The bag was hardly 8 months old and in excellent condition. The bag was a leather one and had costed me more than Rs. 5000. How does a compensation of Rs. 1500 justify for the damage.
Moreover, the tear from both the sides was so big (around 8 inches)that things were falling out of the bag. I was not sure at the time of collecting the bag that what all could have gone missing from the bag. On raising this concern, i was told that i could go home and inform later if anything had gone missing.
On a thorough searching of all my bags, i have realised that my spectacles case containg my pair of glasses has gone missing. They were a Tommy Hilfiger brand frames and had a value of more than Rs.14000.
On finding this i called the customer service to inform them about it and what they told me was that they cannot offer anything more than 1500 voucher. I told her repeatedly that i Cannot accept such A petty amount as it is nothing compared to the loss that has incured. Also would like to comment on the behaviour of the representative who spoke to me. She was senseless and repeating the same thing and which was irrelevant to what the issue was. The airlines has simply denied to take any responsibility of mishandling and pilferage and have refused to look into the matter any further. May be someone had tried to tear the bag hoping to find something as the bag had tags from the international journey taken 2 days before this trip. As this irreparable damage has been done by the airlines, they should take the responsibilty of either providing a replacement bag of equal value or provide an appropriate compensation.
And for the missing frames, they could have either assured that they will tleast try to trace the lost item. But they were least bothered and did not want to do anything from their side. The frame value are of around Rs. 14000 and i expect that they provide an appropriate compensation or replacement for the same.

Thanks,
Rohini.

Faced a very bad experience on the indigo jaipur-kolkata flight. Everyone on board the jaipur to kolkata indigo 6e-237 flight had a narrow escape with death. The cabin started filling up with smoke, which made breathing difficult. The horrible part was no oxygen masks got deployed down. Adding more to chaos, the crew was falling short of supplying handheld oxygen cylinders to passengers who were finding it difficult to breath. All the passengers feared for their lives since the smoke kept filling up the cabin. Seeing such a dire incident in the flight, i was constantly praying to god to help us land safe so i could see my parents and grandparents at a family event for which i was travelling to kolkata. Somehow 30 dreadful minutes passed in flight and as the flight neared the airport, the smoke in the cabin had already swallowed-up all the visibility in the cabin of the indigo flight and many o[censored]s had reconciled to our fate! Now at this time, already some passengers were running out of breath. Finally, the flight landed but that was not the end of the torturing on board experience. We were forced to exit in a haphazard manner without proper assistance. Everyone was pushing hard for their lives and now the crew had totally lost the chance to accommodate exit in a safe manner since they were busy on their own. Running down the cabin we came down through the chute in the emergency exit at the back of the aircraft. Due to this i and one of my family members got some bruises and scratches all over the body. I know this was indigo's new airbus aircraft but i’m sure this was my last experience flying in it. Goodbye indigo, friends do not ever think of indigo again to fly. I would request to refrain flying indigo if you really value your money, life, and family.

Hi
I got a call from indigo airlines for job position is ticketing EXcutive in aurangabad maharashtra location and said you are shortlisted for this job and ask me further details and said paid security amount 2500 so I paid that amount he send me confirmation email and today I got a call from another number and he said paid 5600 for verification process so got dought him. So please help me it's real or fake
Bank details
BANK NAME-UBI BANK
A/C HOLDER NAME - RENU PATEL A/C NO. -
[protected]
IFSC CODE- UBIN0551945.

Dear sir,

My mother ms. Nishi sinha travelled in your flight on 4th january 2019 from jaipur to coimbatore via bengaluru. The particulars of travel and other details are given below :

Booking reference : mbuhrv
Name of the passenger : ms nishi sinha
Flight no. : 6e 642
Date of travel : 04/01/2019

While boarding at jaipur she had checked in a suitcase and on arrival at coimbatore to her surprise, she found that her suitcase was missing and also lodged the compliant immediately with your officials at the airport. Till now, we have not received any information regarding tracing the lost baggage. The baggage contains valuable things inclusive of her daily apparel and other necessities and this has put her very great inconvenience apart from the mental agony we are going through.

It is very much surprising, how much care you have taken on the passenger and baggage safety?

My contact number is [protected] and my email id is [protected]@gmail.com

Hope you look into this and instruct your concerned staff to trace and deliver the missing baggage immediately.

Regards,
Vinamra sinha

Pnr no:yftu3j
Indio flight : 6e288
I had planned trip from bangalore to vizag with parents, in-laws, children, spouse and me. I have booked round trip on jan4th and on jan6th 2019 on indigo airlines.
On the day of travel, collected boarding passes at 4:32am and proceeded toward security and reached gate ait 5:03am, still 22min for flight to departure. Shuttle bus is still waiting at otherside of glass door. Indigo staff didn't allow me to travel as we are late by 3 min. I requested staff that parents and inlaws are senior citizens took time to reach gate but didnt accept my request. After heated discussion, staff said you can travel in next flight at 12:55 pm by paying extra money and accepted but flight got cancelled at 11am. We waited in airport for 7 hours with senior citizens and small kids. I got disappointed and cancelled return tickets before 48 hours and i got penny amount, after taking cancellation charges. As a citizen of india i have questions to ask to indigo airlines.
1. Why is indigo so adamant about 25 min gate closing rule when other national and international flights accept till 10min before flight departure?
2. If this is so important, why indigo didnt print this in boarding pass in bold letters along with boarding time and flight departure? Printed in terms and conditions o[censored]nreadable font.
3. Why is indigo not compensating due to delayed flights and why should travellers gets suffered with delays with terms and conditions in unreadable font.
This incident has caused me a huge loss as entire family disapointed. I deserve a huge compensation for my loss.
I request you to kindly consider this issue and do justice to me.

Regards
Venkat reddy

I was travel from vadodara to mumbai via flt:6e 446, pnr fk3knk. After get my boarding pass after check in i got info that due to indigo employee mistake my luggage bag zip broken. Two zip broken. They didnt provide new one, nor provide rental bag, they repair one no and left another one damaged. Poor response from staff. Still i have that damaged bag. I cant lock it due to one zip is broken

Team,

I want to bring to your notice that i lost my baggage while travelling down to chennai from pune on 5th morning via flight 6e-159. I was carrying a bag which was collected from me at gate # 3 by your staff. He assured me that i will receive the same at chennai airport and he manually tagged it. As per him the baggage size was bigger where as i have traveled with the same bag multiple times earlier. But once after reaching the chennai airport i didn't find my bag and reported the issue to indigo service desk immediately and waited there for 2-3 long hours. I was suppose to catch a train from chennai central but i couldn't because the mess created by your airlines. I went there to attend a function on 5th night and then to go on vacation to pondicherry

But my whole vacation was ruined by you guys. You never allow passenger to even get late by 5 mins when it comes to collect boarding pass or board our flight. But here i was given mental stress for three days.in these three days i continuously tried to get in touch with chennai staff on their service desk number (Provided by chennai staff) but the staff was very rude and didn't had the courtesy to even reply back with updates. They weren't bothered about it and they even stopped taking my calls.

I am already a patient of severe migraine and i was made to suffer a lot for three long days. Your staff was not responsible enough to update me with the progress instead they not responded to my calls. I couldn't go on vacation to pondicherry because i didn't had any stuff. Even i purchased new clothes and daily routine stuff to survive these three days. No help, support was provided to me by indigo or their staff,. They don't even have any human values. Finally when i got in touch with your customer service team, they assured me that i would receive timely calls after every 4 hours which i never received. Your whole team was trying to fool me and humiliate me. The same thing can be verified by listening to call recordings and call details. I was mentally harassed by you airlines and i need a compensation for it.

I need compensation for :

-i missed my train so at last i didn't had any other option other then to hire a cab to reach ifmr, sricity (A. P). So i need the whole amount i spent on it.

- i had to purchase new clothes and other stuff to survive so kindly provide re-reimbursement for it as well.

- you spoiled my whole trip, given mental stress to me. Provide compensation for the suffering that i have gone through for these three days just because of your staff's carelessness.

- refund my air-tickets.

Your pune staff person who informed me that he would be sending luggage to cargo, didn't send it. Instead he sent it to to cabin without informing me and other staff members about the same. I want an action against him as well. How he can be so irresponsible. I booked ticket online so airlines had all my details, my contact number, my email id everything. But they didn't made any effort to even correct their mistake.

In these three days no one made any effort to even track doen my luggage because my luggage was lying at chennai airport. If your chennai airport team would have communicated with pune team, this issue could have been resolved immediately. But it all happened due to careless and carefree behavior of indigo airlines. These are the people who are airlines face ans trust me indigo has lost all my faith and trust. I will make sure that i never travel in your airlines again and will make sure that i aware people around me about the same and make them to never go for your airlines. You chennai staff and pune only acted when i reached the aiport and shouted at them. Otherwise no one bothered to look into my concern.

Pnr for pune - chennai flight : lcsk2p
Pnr for chennai - pune flight : fehf2

I have filed pir, from there you can get all my contact details. So please get in touch with me on same. A

Awaiting your co - operative action

Tejaswini sisodia

I book flight from HYD to Colombo and did from my Laptop. The reservation website is so unfriendly, many time I clicked on wrong buttons and my reservation went back to original search and lost my flight details. And, travel insurance ( By Traveltag) is already checked and as there are so many boxes and clicks on the website, I was not able to see what is included at the end. I checked all other options, but didn't realise insurance is already included. This is misleading, why Insurance is checked for me? Why this is the only service I have to uncheck? This is misleading. I want to cancel my insurance, as I already have insurance, the Indigo Customer service rejected to cancel my insurance as I already paid for it.

There was a system error and provided me a itinerary with wrong date. Informed you customer and seek for their help to check whether they can help me with date change at least. Ur customer service staff sumit keep copy paste the same reply after requesting twice. Ofcourse indigo is budget airline but dont think you are the only airlines have low cost tickets to the same place. I will never ever choose indigo again in my life. Every organisation will do exceptional case once. Can never ever except this from indigo. Thanks for the # system and the service. Low cost you claim for the lower quality of the service.

Hello team,

This morning (8/01/2019) i have got a mail from which says that it is an invitation letter from indigo airlines 6th batch january 2019 and has an attachment to it says about the company and the job and we are asked to pay a refundable deposit of rs 9650. I haven’t applied in your website or any other job portal. Need clarification on this whether this is a bogus mail or authentic one, if bogus i kindly bring this to your attention to take futher action on this.

Best regards,

Manikandan. M