IndiGo Complaints & Reviews

I have traveled on flight 6E-188 from hyderabad to port blair on december 11th 2018 and when i received the luggage in port blair i found that large amount of pickle oil has been spilt on my luggage. I was not carrying any eatables in the luggage. Oil spill lead to damage of some of my clothing packed in my bag and since it was oil spill most of my branded clothes are unusable.
This is not the only bad experience of mishandling luggage in Indigo airlines, while on my return journey from port blair to hyderabad on 16th of december 2018 I boarded flight 6E-624, my trolley bags lock was completely tampered and the lock was broken. This is big concern as i am worried of security of belongings inside checked in luggage. I will not be opting to book indigo flights if this is the way the checked in luggage is treated.
No proper handling of luggage and tampering of lock is not at all expected from airlines as we might loose valuables present inside the baggage.

Please refund amount for damage of my bag and clothing due to oil spill and also tampered lock of my trolley bag which is unusable now.

I purchased indigo ticket from uae on 18/dec/18. (Booking reference: fm36te)

Details given below :
—
Price summary
Airfare charges aed 237.00
Dubai passenger service charge aed 75.00
Passenger facility charge aed 35.00
Dubai pax security and safety fee aed 5.00
Advance passenger information fee aed 5.00
Convenience fee aed 19.00
Seat fee aed 22.00
Total fare aed 398.00

But credit card billing amount showing 407.95.
I complained to the bank and they said additional cahrges came from indigo itself.
What is this extra charge for?
I understand you already charged convenience charge.

Regards,
Manesh john

Sir,

We travelled by 6e 2859 (Indigo flight) from delhi - chennai on 22.12.2018. My daughter, ms. N. Shaali pruthi was carrying a black colour fastract bag. It contains three kurtis (Violet colour, brown colour and orange, two towels. One of the zips will be in silver in colour.

It must have been lost when we were waiting for boarding to take place. We lodged complaint at chennai airport indigo counter on 22nd itself. They took us our mobile number.

Sir my daughter was coming from ahmedabad to indore on 25/12/2018 journey detail as mentioned below
Flight no
: 6e 704 pnr no xfb6hm
Seat no. : 21a
Seq no. : 15
Ms rucha apte
From ahmedabad (T1)
To indore
Flight no. 6e 704
Date 25 dec 18
Boarding time 11:40 am
Departure time 12:25 pm
Seq no. 15 class p
Gate no seat no 21a
Flight was delayed where as she reached in time and tried to deposit beggage but the conserning authority refused to take and later she was not informed about it when she was reached at bording gate she was not allowed to board making some baseless excuses. She was very disturbed and book another flight expense 4007 rs. When i contacted helpline no satisfactory answered givan. Solve my problem and comensat for the same

Had a horrible experience aboard Indigo airline while flying from Jaipur to Kolkata last week. I was on-board Indigo 6E-237 and half-an-hour before landing in Kolkata smoke started filling the cabin. This smoke was coming from AC vents and everyone aboard the flight was terrified as this drama unfolded mid-air ruling out any possibility to land any time soon. Everyone was afraid whether the flight would or wouldn't land. It almost felt as if we were sitting in the middle of a pyre of burning plastic and metal. That smoke was so horrible that babies started crying and passengers started murmuring and started throwing nervous glances at each other. Panic was written all over everyone’s face. As the flight landed, I asked a flight attendant to help me get out of the flight but it seems that the crew on board froze. I beg to question the safety regulations followed by Indigo and its crew members. With each moment that passed, everyone grew more and more afraid as smoke completely engulfed the cabin. With little help or information coming from the crew, everyone expected the worse. I swear I will think twice before taking an Indigo flight and will also urge everyone to reconsider Indigo. While it can written off as a stray incident, the reality is that their aircraft have encountered issues in the recent past.

Hi,

I am a student studying in a college in bangalore and had booked a flight from bangalore to mumbai for me and my father for travel date 4th jan 2019 via indigo airlines 6e-566 to go and attend job interview in mumbai on 7th jan.

My exams were supposed to get over on 2nd jan 2019, but university has postponed my exams from 2nd jan to 7th jan, due to which i will not be able to travel on 4th jan 2019.

I am a student without any income and my father is almost nearing retirement due to which we are having a lot of financial issues.

I want to travel from same source to destination on any day between 8th jan to 10th jan so that i can go and attend the same job interview there on 11th jan.

Hence i request you to please waive off the cancellation/rescheduling charges as i and my family are going through a tough financial crisis now. Had spoken to indigo customer service for the same but didn't get any support.

Please help me.

Hi,

This is ramesh here.
I have booked flight tickets for my sisters wedding, unfortunately it has been cancelled and i have to cancel my tickets which is for more than 20members to and for in the month of february 14th 2019.
I have called the airlines and they informed that there is no any refund can be provided.
Kindly check into this and get back to me.
I really don't want this new year to be worst

Ramesh
[protected]

Please refer to indigo airlines pnr nos ck8n9u. 27 dec and 5 jan 19. This ticket was booked 2 months back for ixc - pat via delhi up and down. One month back we got message that return ticket delhi patna is cancelled due to some operational issue and they seems to provide any alternative, so i asked them to cancel and refund del - ixc which we got. After few days again got message that 27th dec flight re routed through kolkata again today on 25th dec they sent the message that ixc - kolkata flight is rescheduled due to this connecting flight was missing. We asked them to provide alternative they say they can only give delhi patna delhi.. Now we are left with no option and was forced to go buy that.
The indigo is cheating what is the fun of getting our book two months back and they are using our money. And the end we end up paying more.

Cheater indigo!

My mother and sister were travelling on indigo flight 6e 641 on 20th dec 2018 from bangalore to jaipur.
They were not aware of web check in counter facility thinking that those counters are only for people with no check in luggage, so they headed straight to the the check in counter at the airport and reported exact on 5:20 am (Flight departure time was 6:05 am)
The staff at the counter just denied check in stating that they were late. My mother is a senior citizen with some leg problem, but still managed to reach counter on time.

Suspect some foul play by the airlines since they were not at all ready to cooperate in any way.
In fact on checking the airlines record, the flight took off 15 min before scheduled departure time on 20th dec (Take off time was 5:50 am)

Finally they were forced to spend the whole day till 5pm at airport as the next available flight with seats was at 5pm. So much of mental and physical harassment for a senior citizen!

Can someone please help here.

I lost my boarding pass. I need it to claim my reimbursement for the travel fare. If possible please send it to [protected]@gmail.com.

Details :
Passenger name - khushboo kumari
Pnr - dityxk
Journey from - pune to ranchi
Journey date - 02 nov, 2018

Passenger name - khushboo kumari
Airliner pnr - fi1kwn
Journey from - ranchi to pune
Journey date - 14 nov, 2018

I got a ticket from srinagar to delhi with pnr nyu66v dated december 14, 2018. On arrival at airport on that day, it came to notice that the flight was cancelled that day. No prior information disseminated. Initially the indigo staff was not co operating and putting pressure on cancellation of the ticket with refund. On conversation they arranged a linked flight from srinagar to lucknow and lucknow to delhi next day i. E. On december 15, 2018. Total journey period was about 7 hours from 09-40 am to 16 - 30 hours.

On complaint we got accommodation at srinagar with dinner and breakfast.
We took high tea of amount rs 1092/- but the amount was charged by the hotel authority.

Indigo should bear that amount as we were detained. At the same time we claim for compensation of amount rs 20000/- for a delay of 24 hours by the airlines.
Gautam saha
[protected]
[protected]@gmail.com

This is sachin mehtani, traveled on dec 21st from kolkata delhi 6e224. Worst experience with indigo ground staff in handling luggage during chaos and eventually had my brand new luggage completely damaged from side. I purchased a day before and now it’s unrepairable. Photos attached to explain the intent. I could board the flight just 5 mins before estimated time of 21:45pm from kolkata. Pl get me the baggage cost covered as part of this grievance resolution.

Had a terrible experience today. I had an indigo flight for raipur today at 750 am. Entered the airport at 640 am and got the boarding pass at 7 am. From there, getting the security check done took a lot of time and finally reached the boarding gate at 729 am only to be informed that gate is closed and we can't board. Had to consistently request indigo staff to let us in as it wasn't our fault. But of no avail, and we weren't allowed to fly. Would like to understand whose fault was it, ours, indigo or airport. Indigo turned a blind eye and asked us to challenge the airport staff. But as a customer, we suffered because of lack of management of the airport. Generally, airlines staff call out people boarding specific flights in case of huge rush at security checks, but no such measures by the airline.in fact, we were categorically informed by indigo it's not there problem. The staff, barring one person, was extremely rude to us. We were around 10 people, who were not allowed to board the flight.. We kept requesting them to allow us in the same flight or else accomodate in next flight. After arguing for around 1.5 hours, they charged additional 2500 per person and accomodated us in next flight @10.05 am via hyderbad and connecting flight to raipur at 4.20 pm.
For bangalore to hyderabad flight @10.05 am, boarding started around 20mins before i. E @ 9.45 am and gate was open till 10.15, flight got delayed by 45 mins.

This is indigo and their customer services!!!

Hi team,

I was travelling from kolkata to guwahati with my 2 kids on 21st dec. Pnr - cgnphd, flight time was 15:00 hrs.
I got my boarding passes and reached the boarding gate 10 minutes prior the the flight time (Since there was long queue for security check, for reasons unknown to me and am a mother travelling with 2 kids and with luggage) i didn’t get any help despite letting the ground staff know about the issue.
The concerned staff at the boarding counter were callous and gave different versions. First they advised that they will accomodate me n my kids in the next flight on payement of 1000 for each tickets.

I was haarassed and after lot of to and fros between multiple counters, they asked me to pay 45k. Every employee of indigo gave me contradictory information. Imagine my plight and made me and my kids go throgh immense mental stress.

Shame on your services.

Regards,
Poonam

I have to fly from hyderabad to bhubneswar to attend my brother’s engagement at 11:30 am ist. Now the airline staff are telling it will be further delayed due to bad weather in bangalore which is not at all a justifiable one (Temperature in bangalore is 18-29 c). Airline staff (Preeti we were intimated as asst. Manager) is again tellingbit can be further delayed. I seriously don’t understand the actual reason for the delay and i expect the actual reason else i strongly want the complete fare back. The worst part is there is no alternative that has been taken care and staff near the gate is utmost pathetic in responding to the issues.

Pnr : kdgkjp

I forgot my jewlery bag small from d label named agesha itz black in colour it had 7 pieces of earrings in it... I forgot it on my seat 5b flight number 6e 334 pnr ze37jc itzbeen 4 days dey said dey have found it n can go to airport n collect it but when i was in airport i didnt find anything please i request everyone to please find me my jewlery bag please

We are 4 passenger of indigo airlines
Flight no 6e97
We all are waiting since 4 hours for our flight
But they are continuesly delaying the schedule
N there is no facility provided by them
Not even proper food n water
N they are not properly behaving too
Plz do helpful to us
N plz let us know at what time the flight is going to come
We have a connecting flight from bangkok to phuket n it’s in thai airways n i had a talk to them but they are saying that they will not reschedule our next flight

Dear indigo team,
I traveled from pune to madurai via bangalore on 20th dec'18
My pnr no. Is eypugi
Flight no. For pune to bangalore - 6e681 & bangalore to madurai - 6e7214
Tag no. [protected]

I have not got my luggage bag at madurai airport, & it has been misplaced by your end
I have discussed with the indigo staff, available at madurai airport but nothing happened.

My bag contains valuable items & my important documents, which i require on priority.
Till now i have not get any response from indigio team, & only i am calling & following-up for the same since today morning.
This is very irresponsible behavior of indigo team and you should take responsibility of this missing of my baggage & need to insure to find it and gave me back on priority.

This is leading to a lot of loss in my academics & professionally due to missing of all my documents & creating a lot of mental harassment, by calling indigo team again & again and not getting any solution.

I am writing this mail, as after several attempts, my issue is not getting resolved. Kindly resolve this on priority & kindly return my baggage.

Regards,
Priyanka raj
[protected] / [protected]

Dear Indigo airlines
This is Dr.Ram Sateesh Pasupuleti, Faculty from Indian Institute of Technology Roorkee. Today on 20th December 2018 i had a booking for flight from Tirupati to Dehradun via hyderabad transfer. My PNR no is PE3FSP..

Whilst we reached tirupati, and checked in the security, the Indigo staff member who is incharge there (a tall guy tamilian name not known) had informed that flight is delayed. We enquired about our connecting status. He said he called tirupati airport manager, and hyderabad airport manager. and finally concluded us that they will put us in the same flight as scheduled, with little delay in hyderabad. We have repeatedly asked him, also discussed him with options, whether he can atleast put us to next Delhi flight and transfer us to Dehradun by road. After hearing us too, he very strictly assured us that in hyderabad people will help us in luggage shifting and help us in putting us in the scheduled flight.

We reached hyderabad and there were people on ground, asking for jaipur and bhubaneswar transfer. but no one was there to help us or inform about Dehradun flight, which had already left.

The hyderabad supervisor, Deepak Singh, id no. AEP Hyd00005952 have informed us they have got the information that two passengers are having transfer. and they may miss this flight. Initially i asked him his id for complaining process, for not establishing clear communication either with customer flying and the follow upon supervisor from tirupati. He denied showing his id. then i tried t take his badge photo, he agitated to even do that, then only after he showed his id, only i have deleted his photo.
Later on after a long negotiations, they booked me a hotel near by and booked a flight on next day travelling to dehradun on 21st december. They denied, providing surface travel from Delhi. This would have helped us, to reach atleast on time. Now I am wasting one full day in hyderabad. I will be missing one fruitful day, spending unnecessarily in hyderabad.
The above is the incident. The below are my complaints.

1. I am seriously disappointed by the way tirupati staff members, who have done the boarding for the flight 6E 7108 have informed us a serious lie that in hyderabad the flight is delayed and you will be transferred as scheduled. Despite of our requests to put us an alternative flight to delhi. He some have washed his hands just to send us from tirupati, then the headache is from hyderabad onwards. We have asked him about this confirmation, many times. because, we had other pick up connections which also costed us some charges. His behavior also appeared to us as though he was trying wash his hands after he send us from tirupati.
I demand a serious strict action against such employees, who will bring a bad repute to INDIGO.

2. Complaint about hyderabad ground staff.
No person was there to inform us about the situation when we landed, until we reach inside the arrivals. More importantly, why is some one hesitant to show his id. He should not be aggressive if some one takes his photograph, when he denies providing his id. If he has not done some thing wrong. They were not able to arrange on road transport from Delhi as alternative. I personally feel he is clear that he is gonna put us in alternative flight, which was not communicated to us whilst we were in tirupati. he did not established any contact with them afterwards as well.

3. Claiming from insurance:
My trip is insured, I think I should get the claim of such delay and disturbances. kindly update me how you are going to settle this claim.

I am expecting a serious actions and swift response for this situation. Otherwise, this will be my last trip from Indigo. will never encourage anyone for Indigo. I ill loose trust and hope with you, if you don't make this a transparent and prompt action.

Awaiting your response
Best Regards

My name is manoj saini where i booked a return flight from delhi hyderabad - hyderabad delhi on dated 22.07.2018 for 05 passengers namely manoj saini, rajesh rana, meena gurung, reena rana and laxmi devi with pnr number zcfe6c in flight no. 6e5268. On 14.12.2018 we went to terminal t1 and were stopped by the security staff as we did not book the ticket for infant and was told to book it from outside counter of indigo. We went to book the ticket for ujjawal rana who was 2 years and 11 days old and were asked to pay rupees 24, 280 one way for him with pnr number ejvrrk. As we did not have choice we asked him to book and the staff gave us the e ticket o[censored]jjawal rana and he showed it as delhi-
Chennai-hyderabad sector in ticket as he said that since there is no seat available in the plane he has made some adjustment after speaking to his duty manager nandu. It was 07:40 approximately at that time and he told us that we should go and meet his dm at counter number h07 and he will assist us in quick boarding as it was already 07:40 a:m. When we went to counter number h07 we did not find his dm but a lady was sitting at that counter who took our e-tickets and she did not had any clue as the dm was missing at counter h07 and neither dm nandu told her that we will come at the counter for the boarding passes. The lady left the counter unattended to speak to the dm nandu in front of other guests waiting in the que and also took me along with her to the dm. On meeting dm told her that he has approved the adjustment o[censored]jjawal rana and to process the quick boarding. We came back at the counter h07 but the lady was so slow in the process that it exhausted another 30 minutes resulting in the missing of our flight.
Left with no option we were offered to be adjusted in another flight but it was connecting flights from raipur, chennai, bhubaneshwar and banglore which had 2 seats available in via chennai flight, 2 seats via raipur and one each seats available via banglore and via raipur to hyderabad. We had no choice therefore we requested the lady to put mrs. Reena rana and her infant ujjawal rana in 01 flight, rajesh rana and laxmi devi in 01 flight (Laxmi devi is a senior citizen and illiterate who cannot travel alone) and meena gurung and manoj saini in flights with 01 seat each.
The blunder started from here. Since ujjawal rana's e-ticket was mentioned with delhi-chennai-hyderabad therefore rajesh rana and reena rana were put together in the delhi-chennai-hyderabad along with ujjawal rana from t-2. Laxmi devi was put alone in delhi-raipur-hyderabad flight. Meena gurung was put in delhi-bhubaneshwar-hyderabad flight and manoj saini in delhi-banglore-hyderabad flight. When we received the e-tickets we noticed this error from the staff and highlighted this to her and we told her that we were told 2 seats each were available in delhi-chennai-hyderabad and 2 seats in delhi-raipur-hyderabad flight so why the lady made the mistake in putting the passengers accordingly when we told her that infant and her mother to be put together and laxmi devi with rajesh rana together as laxmi devi cannot travel alone. The staff started arguing that we have done according to your wish we requested that since laxmi devi has being put alone in delhi-raipur-chennai flight so they can swipe laxmi devi with rajesh rana in delhi-chennai-hyderabad flight and rajesh rana can travel alone in delhi-raipur-hyderabad flight. The people did not listen to us. They asked us to wait for 01 hour and we waited but after 01 hour also they did nothing and told us to go to t-2 and can request the staff at t-2 to make the changes. We met rajan at the t-2 terminal and requested him to make the changes but he did not helped. No-body at the counter was ready to listen to our request. Then atlast we met a nepalese boy at the counter and told him the entire story in nepalese language and he then suggested us to put laxmi devi on wheel chair and indigo staff will help her in the boarding and de-boarding of the flight.
Left with no option we accepted his request and when we presented our e-tickets for the boarding passes then the indigo staff noticed another blunder made by the ticket booker of t-1 that the e-ticket o[censored]jjawal rana was a direct flight from delhi to hyderabad but on the e-ticket it was mentioned as delhi-chennai-hyderabad. The staff of t-2 told us that there is a huge goo[censored]p in issuing the e-ticket o[censored]jjawal rana and it was also suspicious of the amount of 24, 280 rupees which was charged to us for a 2 years and 11 days old child. Then scared of this blunder that we might take an action against the indigo airport staff four of our passengers namely rajesh rana (Pnr dew68j), ujjawal rana (Pnr ejvrrk), reena rana (Pnr rf7snm), laxmi devi (Pnr ril5jq) were put in the same flight from delhi to raipur and from raipur to hyderabad with pnr number rajesh rana (Pnr dew68j), ujjawal rana (Pnr ejvrrk), reena rana (Pnr rf7snm), laxmi devi (Pnr ril5jq).
My first question with indigo management is that amount of 24, 280 rupees is a huge was a child of 2 years 11 days, second question there is lack of proper communication flow between the internal staff of the same organisation when the ticket for child was booked and we paid whatever amount we were asked to pay then why the duty manager did not passed the message to the respective desk h07. Third question, the ladies at the counter do not attend 01 guest at a time and also leaves the counter without any attendant at the desk and the whole process consumes a lot of valuable time. Fourth the counter do not even has a printer and to print a e-ticket the attendant goes to the other counter and even the print out that she hands over to us does not shows the details as the cartridge of the printer does not have ink in it. Fifth nobody at the airport is ready to listen to the customers most of the time in the situation like ours and only passing the query to other desk or terminal happens. Sixth when we were requesting to interchange our passengers with flight we were told that it cannot be done and also we requested to put 02 passengers in 01 flight which was also not done but when the management came to know of the goo[censored]p of the child's ticket then suddenly all 04 seats were avaialble in delhi-raipur-hyderabad flight.

I urge the management to look into this serious matter and would also request you to kindly charge a valid air price for the child and refund the balance amount as it was a huge blunder because we had to wait for more than 09 hours at the airport to board the flight.

I have also lodged a complaint in national consumer forum for the same with complaint number 1062486.

Thanking you

Manoj saini